Loan counselor resume examples from 2026
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How to write a loan counselor resume
Craft a resume summary statement
A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in loan counselor-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These tips will help you demonstrate why you are the perfect fit for the loan counselor position.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
- Put all relevant hard and soft skills in your skills section.
- Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
- Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
- Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.
Here are example skills to include in your “Area of Expertise” on a loan counselor resume:
- Phone Calls
- Payment Arrangements
- Federal Regulations
- Outbound Collection Calls
- Inbound Calls
- FDCPA
- Foreclosure Process
- Loss Mitigation Options
- Delinquent Accounts
- Extraordinary Customer Service
- Delinquent Borrowers
- Delinquent Loans
- Loan Modifications
- Lieu
- Customer Inquiries
- Loan Applications
- Mortgage Loans
- FHA
- Payment Options
- Student Loan Borrowers
- Past Due Accounts
- Billing Inquiries
- Customer Accounts
- Student Loan Accounts
- Mortgage Payments
- Credit Reports
- Collection Efforts
- Address Changes
- Financial Analysis
- Status Changes
Zippia’s AI can customize your resume for you.
How to structure your work experience
Your work experience should be structured:
- With your most recent roles first, followed by earlier roles in reverse chronological order.
- Job title, along with company name and location on the left.
- Put the corresponding dates of employment on the left side.
- Keep only relevant jobs on your work experience.
How to write loan counselor experience bullet points
Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.
- Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
- What were your responsibilities or goals?
- How did you accomplish them?
- Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )
Here are great bullet points from loan counselor resumes:
Work history example #1
Student Loan Collector
Consumer Portfolio Services
- Utilized and operated Automated/Predictive Dialer Successfully completed FDCPA interactive training and testing on an annual basis.
- Adhered to all FDCPA, State and local laws 100% of the time.
- Supervised a group of 12 collectors and ensuring that FDCPA rules and regulations were followed.
- Researched and obtained extensive knowledge of FDCPA debt recovery laws and assisted in recovering commercial debt from organizations.
- Ordered reinstatement figures to customers in foreclosure.
Work history example #2
Loan Processor
Navy Federal Credit Union
- Maintained knowledge of federal lending and credit regulations including, RESPA, MDIA, & HMDA.
- Scanned FHA case binders (100-300 pages) in order for file to be digitally reviewed.
- Analyzed, interpreted and documented information from various sources including multiple online systems.
- Reviewed all mortgage loan types including purchases and refinance, VA, FHA, HARP, and Conventional.
- Approved and funded home equity loans.
Work history example #3
Collections Representative
Wells Fargo
- Performed safe deposit box transactions and assisted with customer inquiries for detailed account transactions.
- Resolved customer invoicing issues through proactive communication with customers and negotiation of payments.
- Negotiated payments and collected loan payments by responding to mortgagors that were in a 30-day delinquency status to being in foreclosure.
- Worked bankruptcy accounts and submitted to legal counsel to review and start proof of claim.
- Experienced in inbound and outbound mortgage collections, compliant with FDCPA and all relevant laws and policies.
Work history example #4
Loan Counselor
JPMorgan Chase
- Followed FDCPA collecting late mortgages & negotiated repayments to prevent foreclosure.
- Discussed financial information to create and develop restructuring plans to assist homeowners in resolving delinquency to avoid foreclosure.
- Managed pipelines of severely delinquent customers facing foreclosure, containing up to 200 consumer loans.
- Transferred calls to various homeowner assistant departments.
- Processed applications for financial assistance to avoid foreclosure/bankruptcy.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
Bachelor's Degree in business
Indiana Wesleyan University, Marion, IN
2011 - 2014
Highlight your loan counselor certifications on your resume
If you have any additional certifications, add them to the certification section.
To list, use the full name of the certification and the organization that issued it, along with the date of achievement.
If you have any of these certifications, be sure to include them on your loan counselor resume:
- Certified Management Accountant (CMA)