Loan officer assistant job description

Schedule: Monday to Friday - 9 AM - 6 PM (1 Hour Lunch Break)

Compensation:

$40,000 - $50,000 yearly

Responsibilities:

Included, but not limited to:

• Handle inbound warm leads from interested clients.
• Take applications, pull credit, and learn Madison Mortgage's internal loan origination system.
• Communicate with Loan Officers and support staff to coordinate the entire mortgage application process
• Coordinate and prepare the documentation necessary for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork.
• Verify that all loan package documentation received is accurate and complete in accordance with company policy and procedures and report any discrepancies to the loan originator/loan officer.
• Handle all customer and in-house inquiries about transactions so the process is smooth, and customers receive excellent service.
• Assist with administrative duties such as making and screening calls, booking appointments, etc.

Qualifications:

• Bachelor's Degree Preferred
• Experience in a residential mortgage environment is preferred

About Company

Madison Mortgage Services is a diverse group of mortgage experts, sales superstars, tech gurus, marketing whizzes, and more. We are NY’s #1 mortgage brokerage. We’re a growing, family-owned and operated company that still feels like family. We believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals.

Here are some of the reasons you’ll love working here:

• Fun and fast-paced environment with great team-oriented people
• A comfortable work environment where employee comfort is the #1 focus
• Strong potential for learning and professional growth
• Great leadership and a family-style environment
• A high-tech workplace with state-of-the-art technology, computers, phones

• Review all loan package documentation for discrepancies, omissions, and income calculation then report any discrepancies to the loan originator
• Serve as the primary contact and liaison between clients, branch manager, and assigned mortgage loan originator and conduct meetings to coordinate any follow-up items
• Provide administrative support such as screening and making calls, booking appointments, etc.
• Follow up and respond to customer and in-house inquiries on transactions as needed in order to provide superior customer service
• Coordinate and prepare documentation necessary for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork

Qualifications

• Computer proficiency required including MS Office; some CRM, MLS, DU, and proprietary mortgage software preferred
• Ability to effectively work in a strong team-oriented environment and provide outstanding communication and customer service to clients
• Having an NMLS license is not required, but is preferred
• Possess an advanced understanding of different loan products, such as conventional loans, FHA, VA, adjustable/ fixed, commercial loans, etc.
• 5+ years of professional office environment experience as a loan officer assistant or mortgage assistant preferred

Compensation

$40,000+

About Motto Mortgage Driven

Motto Mortgage Driven is leading the way with helping others like you obtain the American Dream of home ownership. When you're looking to buy your condo or purchase your dream home or business alike, Motto Mortgage can offer expertise, professional services and an innovative online approach to bypass the hurdles. Our team of experienced, fulltime lending officers are ready to walk you through the process of buying the perfect home or refinancing your existing house for the best price.

Whether you are buying or selling, you need people who care about your needs, listen to you, represent you honestly and with integrity, and have the skill to negotiate the best deal for you. That's what we think, and that's what we do!! "Our Motto Is Mortgage Driven"!

Proactively coordinates and communicates with the borrower, the referral partner and other mortgage departments, to ensure a smooth loan application process for the member and ultimately produces a high-quality loan submission file for the mortgage departments, and excellent member experience. The MLO Asst. will also work with the prospective homebuyers and their representatives including interpreters, non-profit partners, realtors and City and Housing Agency employees, when applicable, in order to collect any additional documentation that will be needed.
Qualifications:

Education: High School Diploma or GED is required.

Experience: 3 to 5 years of lending experience or comparable work within a financial institution, preferably working loan processing, borrower communication, and guideline knowledge. Prior sales experience a plus.

Knowledge and Skills:

* Extremely organized and detail oriented, ability to multi-task and prioritize
* Ability to work in a fast-paced environment
* Must have good phone skills and have ability to communicate effectively with clients
* Great customer service skills
* Demonstrate critical thinking skills
* Self-starter with a high sense of urgency and the ability to create urgency in others
* Works well with a team and independently
* Strong typing skills and math skills
* Conduct and appearance should be professional and confident as this position may provide reporting in person to upper level management or provide training to non-profit organizations in a professional setting
* Ability to analyze a credit report and income documentation
* Intermediate knowledge of Microsoft Office software products, especially MS Excel

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lead to Processing:

* Assist loan officer in pre-qualifying the borrower by assisting the LO during the loan application process, requesting a document needs list, following up on missing items from borrower to complete loan application
* Excellent monitoring and tracking skills related to the mortgage pipeline
* Strong typing skills and math skills
* Manage pipeline to meet all contract deadlines
* Review income docs and calculate income
* Meet with borrowers to review documentation and/or sign loan disclosures
* Update third-party referral partners and borrowers at every milestone of the loan application.
* Request documentation from the borrower related to Underwriting conditions.
* Confident and adept in communicating through an interpreter.
* Perform other duties as assigned.