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Loan officer skills for your resume and career
15 loan officer skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Process payday loan agreements - Verify customer data for qualification - Collect on insufficient funds accounts - Provide excellent customer service
- Cultivated client relationships for new business and client retention complimented by exceptional customer service skills and follow through.
2. Origination
- Followed up leads for refinance loans gathered all applications and necessary paperwork to qualify applicants from origination to close of escrow.
- Managed and monitored branch's daily production and pipeline movement from origination through loan funding while exceeding individual production expectations.
3. Loan Origination
- Managed the entire life cycle of residential mortgages from application to closing with responsibility for loan origination, underwriting and servicing.
- Complete applications 1003 in loan origination system using Sales Portal making sure that all information was accurately entered in database.
4. FHA
The Federal Housing Administration (FHA) stands for a government agency in the United States that offers housing insurance to FHA-approved lenders who follow certain conditions.
- Originate, support underwriting staff and close FHA, State Bond Programs, Conventional, and In-house non-conforming residential mortgage loans.
- Managed, processed, and generated sales of Conventional, FHA, line of credits, and variables of mortgage programs.
5. NMLS
- Completed quarterly updates on all regulations and requirements to maintain NMLS nationwide licensing program.
- Licensed Loan Originator, NMLS National Mortgage Certification.
6. Loan Products
- Analyzed risk of lending money to proposed customers and recommended appropriate loan products to meet customer expectations and meet underwriting criteria.
- Foster positive and professional relationships with potential clients while delivering mortgage loan products demonstration of available products.
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Build a professional loan officer resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your loan officer resume.7. Multifaceted
Multifaceted may be used to describe an individual or a company that can complete many different tasks or offers a number of services. For example, if an employee works in accounting but can also act assist in the company's marketing and administrative departments, the employee may be viewed as multifaceted. A multifaceted business may offer not only cleaning products but also may offer cleaning services.
- Collect and analyze customer financial information for multifaceted and complex borrowers.
- Managed a multifaceted commercial real estate investment firm.
8. Mortgage Products
- Developed extensive experience and knowledge of industry guidelines, state-specific laws and mortgage products to provide high-level customer service.
- Generated new business through presentation of mortgage products to customers Work with regulatory compliance, internal policies and procedures.
9. Financial Services
Financial services are economic services that are offered by the finance sector, which includes banks, financial institutes credit-card agencies, insurance companies, accountancy firms, and others that handles assets. Organizations in the financial services sector are concerned with money and risk management.
- Performed loan underwriting for industry-leading financial services company using proprietary research tools, credit reports, and automated underwriting systems.
- Pursued Human Resources opportunities with local businesses for collective Home-buying and Financial Services Employee Education Opportunities.
10. Business Relationships
- Developed and maintained business relationships with real estate professionals and existing personal database of clients to generate loans for the company.
- Developed profitable business relationships with current and new bank customers through business networking by creating long term relationships with potential customers.
11. Outbound Calls
An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.
- Received and made outbound calls to customers requesting information to complete activation.
- Keep pace with fluctuating all volume/processing production both inbound/outbound calls.
12. Loan Programs
- Educate and assist potential/current borrowers with conventional and government sponsored loan programs for the purchase or refinance of residential homes nationwide.
- Interviewed clients, analyzed highly confidential credit and financial data to determine eligibility for specific Government loan programs.
13. Strong Customer Service
- Position required strong customer service, problem solving, and attention to detail skills.
- Job Description: Provide strong customer service.
14. FNMA
- Processed/performed preliminary underwriting of FNMA & FHLMC eligible loans.
- Maintained daily communication with the FNMA Project Standards Credit Department to obtain exception approval and variances from the FNMA Master Commitment.
15. USDA
- Provided rehabilitation construction financing in conjunction with USDA RD permanent financing to preserve affordable rental housing in West Virginia.
- Originated and processed various loan products including government, conventional, portfolio, construction, USDA mortgages, home equity line/loans.
5 Loan Officer resume examples
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What skills help Loan Officers find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What skills stand out on loan officer resumes?
Dr. Bert Greenwalt
Professor of Agricultural Economics, Arkansas State University
-1-3 yrs. experience in the agribusiness sector
What soft skills should all loan officers possess?
Dr. Bert Greenwalt
Professor of Agricultural Economics, Arkansas State University
-Ability to explain complex concepts
What hard/technical skills are most important for loan officers?
Dr. Bert Greenwalt
Professor of Agricultural Economics, Arkansas State University
-Critical thinking skills
-Understanding of farm business management and finance
List of loan officer skills to add to your resume
The most important skills for a loan officer resume and required skills for a loan officer to have include:
- Customer Service
- Origination
- Loan Origination
- FHA
- NMLS
- Loan Products
- Multifaceted
- Mortgage Products
- Financial Services
- Business Relationships
- Outbound Calls
- Loan Programs
- Strong Customer Service
- FNMA
- USDA
- Residential Mortgage Loans
- Credit Reports
- Bank Products
- Underwriting Guidelines
- Financial Data
- Bank Secrecy Act
- Mortgage Loan Applications
- Loan Approval
- Develop Leads
- Loan Volume
- Automated Underwriting
- Loan Options
- Loan Process
- Credit Worthiness
- Loan Packages
- Credit Data
- Commercial Banking
- Property Evaluations
- Interest Rates
- Fannie MAE
- Tax Returns
- Credit Analysis
- Customer Complaints
- Mortgage Process
- Inbound Calls
- Loan Agreements
- Cold Calls
- Corporate Financial Statements
- Anti-Money Laundering
- Commercial Loans
- Loan Closings
- Freddie Mac
- Loan Committee
- Consumer Loans
Updated January 8, 2025
