Research Summary. Below we've compiled a list of the most important skills for a loan officer. We ranked the top skills based on the percentage of loan officer resumes they appeared on. For example, 17.4% of loan officer resumes contained customer service as a skill. Let's find out what skills a loan officer actually needs in order to be successful in the workplace.

  • The most common hard skill for a loan officer is customer service. 17.4% loan officers have this skill on their resume.
  • The second most common hard skill for a loan officer is origination appearing on 13.4% of resumes. The third most common is loan origination on 5.3% of resumes.
  • Three common soft skills for a loan officer are detail oriented, initiative and interpersonal skills.

Below we've compiled a list of the most important skills for a loan officer. We ranked the top skills based on the percentage of loan officer resumes they appeared on. For example, 17.4% of loan officer resumes contained customer service as a skill. Let's find out what skills a loan officer actually needs in order to be successful in the workplace.

15 Essential Loan Officer Skills For Your Resume And Career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service is used on loan officer resumes:
  • Process payday loan agreements - Verify customer data for qualification - Collect on insufficient funds accounts - Provide excellent customer service
  • Cultivated client relationships for new business and client retention complimented by exceptional customer service skills and follow through.
  • Provided exceptional customer service by maintaining thorough knowledge of lending programs, guidelines, and regulatory requirements.
  • Commended for specializing in exceptional customer service by understanding customer needs, and offering solutions.
  • Maintained a high level of customer service, offering flexibility and resourcefulness to all clients

2. Origination

Here's how origination is used on loan officer resumes:
  • Followed up leads for refinance loans gathered all applications and necessary paperwork to qualify applicants from origination to close of escrow.
  • Managed and monitored branch's daily production and pipeline movement from origination through loan funding while exceeding individual production expectations.
  • Ensured exceptional customer experience by overseeing loan process from origination to close and providing communication to customers and business partners.
  • Implemented and managed all tasks from origination to closing while demonstrating a high level of organization and communication skills.
  • Provide backup to other areas of consumer interviewing and origination, processing, disbursing collections and review/compliance.

3. Loan Origination

Here's how loan origination is used on loan officer resumes:
  • Managed the entire life cycle of residential mortgages from application to closing with responsibility for loan origination, underwriting and servicing.
  • Complete applications 1003 in loan origination system using Sales Portal making sure that all information was accurately entered in database.
  • Assisted mortgage processors and underwriters in loan origination/approval process while maintaining company standards of excellence achieving Personal and Company Goals.
  • Originated and processed residential loans using multiple loan origination platforms including Calyx and Zippy ensuring compliant and complete files.
  • Demonstrated reasonable logic in loan origination by providing clear and detailed recommendations for potential clients.

And if you’re looking for a job, here are the five top employers hiring now:

  1. Navy Federal Credit Union Jobs (175)
  2. PNC Jobs (145)
  3. Citi Jobs (149)
  4. Chase Jobs (108)
  5. JPMorgan Chase & Co. Jobs (438)

4. FHA

The Federal Housing Administration (FHA) stands for a government agency in the United States that offers housing insurance to FHA-approved lenders who follow certain conditions.

Here's how fha is used on loan officer resumes:
  • Originate, support underwriting staff and close FHA, State Bond Programs, Conventional, and In-house non-conforming residential mortgage loans.
  • Managed, processed, and generated sales of Conventional, FHA, line of credits, and variables of mortgage programs.
  • Originated residential mortgage loans including: FHA, VA, USDA, Conventional, Utah Housing, and 2nd mortgage loans.
  • Advised the members on the required documentation and approval requirements to meet the Fannie Mae, VA and FHA loan guidelines.
  • Originated loans and refinanced home mortgages (conventional, FHA, VA, non-conventional), second homes and investment properties.


Here's how nmls is used on loan officer resumes:
  • Completed quarterly updates on all regulations and requirements to maintain NMLS nationwide licensing program.
  • Licensed Loan Originator, NMLS National Mortgage Certification.
  • Registered with State/Federal Registry System NMLS.
  • Mortgage Loan Originator NMLS #824774 Loan officers are responsible for performing telephone sales of mortgage products within established underwriting guidelines.
  • Licensed by the NMLS system and licensed in California, Washington, Nevada, Hawaii, Arizona, Texas and Florida.

6. Loan Products

Here's how loan products is used on loan officer resumes:
  • Analyzed risk of lending money to proposed customers and recommended appropriate loan products to meet customer expectations and meet underwriting criteria.
  • Foster positive and professional relationships with potential clients while delivering mortgage loan products demonstration of available products.
  • Network with professional business community organizations to promote and market loan products and enhance business opportunities.
  • Provided mortgage consultation regarding various loan products to promote customer retention and growth.
  • Evaluated the situation of members to determine potential eligibility for loan products.

Choose From 10+ Customizable Loan Officer Resume templates

Zippia allows you to choose from different easy-to-use Loan Officer templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Loan Officer resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Loan Officer Resume
Loan Officer Resume
Loan Officer Resume
Loan Officer Resume
Loan Officer Resume
Loan Officer Resume
Loan Officer Resume
Loan Officer Resume
Loan Officer Resume
Loan Officer Resume
Loan Officer Resume
Loan Officer Resume
Loan Officer Resume
Loan Officer Resume
Loan Officer Resume
Loan Officer Resume

7. Multifaceted

Multifaceted may be used to describe an individual or a company that can complete many different tasks or offers a number of services. For example, if an employee works in accounting but can also act assist in the company's marketing and administrative departments, the employee may be viewed as multifaceted. A multifaceted business may offer not only cleaning products but also may offer cleaning services.

Here's how multifaceted is used on loan officer resumes:
  • Collect and analyze customer financial information for multifaceted and complex borrowers.
  • Managed a multifaceted commercial real estate investment firm.
  • Handled multifaceted clerical tasks (e.g., data entry, filing, and records management) as the assistant Offices Manager.
  • Collect and analyze information regarding customer income, assets, investments and debts to include multifaceted or complex borrowers.
  • Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing).

8. Mortgage Products

Here's how mortgage products is used on loan officer resumes:
  • Developed extensive experience and knowledge of industry guidelines, state-specific laws and mortgage products to provide high-level customer service.
  • Generated new business through presentation of mortgage products to customers Work with regulatory compliance, internal policies and procedures.
  • Marketed first and second lien non-conforming mortgage products to consumers for refinancing and consolidating debt.
  • Provide superior customer service and consulting clients with cost-benefit analysis and knowledge of mortgage products.
  • Qualified and approved clients for conventional and government mortgage products, using automated underwriting software.

9. Financial Services

Financial services are economic services that are offered by the finance sector, which includes banks, financial institutes credit-card agencies, insurance companies, accountancy firms, and others that handles assets. Organizations in the financial services sector are concerned with money and risk management.

Here's how financial services is used on loan officer resumes:
  • Performed loan underwriting for industry-leading financial services company using proprietary research tools, credit reports, and automated underwriting systems.
  • Pursued Human Resources opportunities with local businesses for collective Home-buying and Financial Services Employee Education Opportunities.
  • Underwrite all consumer loan applications from Financial Service Representatives and Branch Managers at all locations.
  • Managed relationship with clients by providing financial services and support to drive customer satisfaction.
  • Developed and managed relationships with real estate agents, builders and financial services professionals.

10. Business Relationships

Here's how business relationships is used on loan officer resumes:
  • Developed and maintained business relationships with real estate professionals and existing personal database of clients to generate loans for the company.
  • Developed profitable business relationships with current and new bank customers through business networking by creating long term relationships with potential customers.
  • Developed and maintained business relationships with personal bankers and banking center managers with a focus on maximizing unit volume and revenue
  • Developed and maintained professional business relationships with current and prospective customers through phone calls, in-person visits, and presentations.
  • Tasked to oversee loan process for selected clients on commercial and residential real estate transactions and to establish/foster business-to-business relationships.

11. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how outbound calls is used on loan officer resumes:
  • Received and made outbound calls to customers requesting information to complete activation.
  • Keep pace with fluctuating all volume/processing production both inbound/outbound calls.
  • Designed scripts for inbound/outbound calls related to obtaining mortgage financing.
  • Executed outbound calls to consumers refinancing/purchases to consumer.
  • Generated business through inbound/outbound calls and referrals.

12. Loan Programs

Here's how loan programs is used on loan officer resumes:
  • Educate and assist potential/current borrowers with conventional and government sponsored loan programs for the purchase or refinance of residential homes nationwide.
  • Interviewed clients, analyzed highly confidential credit and financial data to determine eligibility for specific Government loan programs.
  • Provided borrowers with information and explanation of loan programs for which they meet prepared mortgage documentation for borrower.
  • Requested and gathered necessary documentation to assess overall financial status; analyzed credit to select optimal loan programs.
  • Evaluated the financial documents and creditworthiness of loan applicants to determine eligibility for the available loan programs.

13. Strong Customer Service

Here's how strong customer service is used on loan officer resumes:
  • Position required strong customer service, problem solving, and attention to detail skills.
  • Job Description: Provide strong customer service.
  • Perform strong customer service and answer phone calls in a courteous manner.
  • Provide strong customer service skills and sales technique.
  • Position required strong customer service skills, strong organizational skills and strong problem solving skills.

14. FNMA

Here's how fnma is used on loan officer resumes:
  • Processed/performed preliminary underwriting of FNMA & FHLMC eligible loans.
  • Maintained daily communication with the FNMA Project Standards Credit Department to obtain exception approval and variances from the FNMA Master Commitment.
  • Verified authenticity of documents, signatures and calculations, then bundled loans and sold to FNMA, FHLMC and private investors.
  • Attained working knowledge of FNMA and FHA guidelines and RESPA rules and regulations regarding advertising, borrower confidentiality and referral fees.
  • Licensed Mortgage Loan Originator Responsible for sales of FHA, VA, FHLMC, and FNMA mortgage loan products to borrowers.

15. USDA

Here's how usda is used on loan officer resumes:
  • Provided rehabilitation construction financing in conjunction with USDA RD permanent financing to preserve affordable rental housing in West Virginia.
  • Originated and processed various loan products including government, conventional, portfolio, construction, USDA mortgages, home equity line/loans.
  • Originated FHA, VA, conventional, jumbo, and USDA loans, according to specific lender guidelines in broker environment.
  • Attend company training and become familiar with Fannie Mae, Freddie Mac, VA, USDA and other loan programs.
  • Attract potential customers by answering product and service questions regarding FHA, VA, USDA, and conventional mortgage loans.
What skills help Loan Officers find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want. Get Started
The eight most common skills based on Loan Officer resumes in 2023.

skills are in demand

Skill Page Callout

Jobs With Trending Skills

Loan Officer Jobs You Might Like

Loan Officer Skills

List Of Skills To Add To Your Loan Officer Resume

According to recent trends, the most relevant loan officer Resume Keywords for your resume are:

  • Customer Service
  • Origination
  • Loan Origination
  • FHA
  • NMLS
  • Loan Products
  • Multifaceted
  • Mortgage Products
  • Financial Services
  • Business Relationships
  • Outbound Calls
  • Loan Programs
  • Strong Customer Service
  • FNMA
  • USDA
  • Residential Mortgage Loans
  • Credit Reports
  • Bank Products
  • Underwriting Guidelines
  • Financial Data
  • Bank Secrecy Act
  • Mortgage Loan Applications
  • Loan Approval
  • Develop Leads
  • Loan Volume
  • Automated Underwriting
  • Loan Options
  • Loan Process
  • Credit Worthiness
  • Loan Packages
  • Credit Data
  • Commercial Banking
  • Property Evaluations
  • Interest Rates
  • Fannie MAE
  • Tax Returns
  • Credit Analysis
  • Customer Complaints
  • Mortgage Process
  • Inbound Calls
  • Loan Agreements
  • Cold Calls
  • Corporate Financial Statements
  • Anti-Money Laundering
  • Commercial Loans
  • Loan Closings
  • Freddie Mac
  • Loan Committee
  • Consumer Loans

Real Examples Of Loan Officer Resumes That Use These Skills

Loan Officer jobs

Ready To Start Your Loan Officer Resume?

Choose Your Current Work Experience To Start Creating Your Resume

Entry Level icon

Entry Level

Junior Level icon

Junior Level

Mid Level icon

Mid Level

Senior Level icon

Senior Level

Management icon


Executive icon


Online Courses For Loan Officers

One of the best ways to acquire the skills needed to be a loan officer is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since loan officers benefit from having skills like customer service, origination, and loan origination, we found courses that will help you improve these skills.

Advertising Disclosure

1. Credit Risk Analysis


All you want to know about Credit Specific Risk Analysis from a Bankers and Analyst Perspective...

2. Credit Repair: The 2022 Total Guide to a Great Credit Score


Credit Repair: A step-by-step 2022 plan to begin improving your credit within one hour of starting! Over 6,800 students!...

3. Banking Credit Analysis Process (for Bankers)


Course for Bankers, Consultants and managers to Understand Credit Analysis Process from Indian Context...

4. Commercial Credit Analysis


This course provides you with the tools needed to undertake effective, conclusion-based, commercial credit analysis...

5. The Credit Analyst Training course


Learn the complete Credit Risk Analysis skills for jobs in Banks, Asset Management & Credit Rating Agencies...

6. Option Spreads and Credit Spreads Bundle


This 2-course bundle on Option spreads and Credit Spreads surgery is the bedrock of stable "Monthly Strategies"...

7. How to Become a Mobile Notary and Loan Signing Agent


Learn how to make over six figures as a Real Estate Loan Signing Agent and Mobile Notary...

8. Advanced Mortgage Loan Processor: Essential Skills Training


Finibi Mortgage CEO, Joe Correa, teaches you how to take your mortgage loan processor career to the next level...

9. Step-by-Step Guide to Getting the Business Credit You Need


The most comprehensive, step-by-step course to set up any business with credit...

10. Become a Mortgage Loan Processor


Finibi Mortgage CEO, Joe Correa, teaches you how to become a mortgage loan processor...

11. The Advanced Real Estate Financial Modeling Bootcamp


The Complete Guide To Advanced Real Estate Financial Modeling For Real Estate Investment Professionals...

12. Interest Rate Swaps


Interest Rate Swaps are analyzed, considering a variety of different structures, pricing and valuation, & applications...

13. Interpreting financial statements


Achieve proficiency in interpreting the financial statements of a company. Learn how to prepare financial ratios...

14. Financial Accounting-Debits & Credits-Accounting Transaction


Includes downloadable e-book in multiple formats so you can open it on your tablet or Kindle -Formats (EPUB, MOBI, PDF)...

15. U.S. Residential Real Estate & Mortgage Business


The top-rated, 7+ hour deep-dive course into the U.S. residential real estate & mortgage business, and credit analysis...

16. Financial Accounting: The Complete Introductory Crash Course


Learn the Basics of Financial Accounting: Financial Statements, Debits and Credits, The Accounting Cycle and More!...

17. Start a Profitable Career as a Mortgage Loan Originator


Learn from the president and CEO of Finibi Mortgage, Joe Correa, how the entire mortgage process works...

18. The Real Estate Financial Modeling Interview Exam Guide


How To Ace Your Real Estate Financial Modeling Interview Exam For Real Estate Investing Careers...

19. How to Read Financial Statements: Build Financial Literacy.


Read financial statements and speak the language of business without the drudgery of a traditional accounting course...

20. The Real Estate Financial Modeling Bootcamp


The Complete A to Z Guide to Modeling Real Estate Transactions in Microsoft Excel For Smarter Real Estate Investing...

resume document icon

Ready To Build Your Resume?

resume document icon

Ready To Build Your Resume?