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Loan processing supervisor skills for your resume and career
15 loan processing supervisor skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Achieved or exceeded productivity, profitability, and customer service goals.
- Started out as Customer Service Representative.
2. Loan Applications
A loan application is a form of request presented by a person to a financial institution for the approval of a loan. This application form carries detailed information regarding the petitioner's identification information, financial competence, and sources of income that indicate whether he can return the loan back or not.
- Originated, reviewed, processed, closed and administered customer loan applications.
- Call back recreational dealers for necessary collateral info to complete loan applications.
3. FHA
The Federal Housing Administration (FHA) stands for a government agency in the United States that offers housing insurance to FHA-approved lenders who follow certain conditions.
- Process all loan types to include Conventional, FHA, VA and Sub-prime * Oversee and train loan processors and Jr.
- Carried of full case load of Conventional, FHA, VA, CDA and construction permanent loans.
4. Va
Virtual assistants are the professionals who provide assistance for businesses virtually from remote areas. These individuals are hired by online businesses to perform management and administrative tasks of the company such as marketing, bookkeeping, and many other services. with virtual assistants, businesses can exist and work virtually without any need for a physical office.
- Processed Conventional, FHA, VA, One-Time Close and Refinances for several Loan Officers in their Argyle, TX office.
- Processed all types of mortgage loans (FHA, VA, Sub-Prime, Conventional and Construction) from origination through funding.
5. Origination
- Supervised loan personnel at times and interacted with various lenders within a local private-own loan origination company.
- Trained team on the usage of various client systems to include DU, loan origination system and document imaging system.
6. Loan Packages
- Reviewed loan packages for loan structure, documentation, policy compliance, proper lending authority approval, and collateral compliance.
- Reviewed completed loan files for compliance prior to submitting loan packages to the brokers.
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- Transmitted mortgage loan application file for underwriting approval.
- Submitted loan application files for underwriting approval
8. Credit Reports
Credit reports are statements that carry information about your credit affairs and current credit situation like loan payment history and credit accounts status. A credit report acts as history because it contains the record from the day you opened the account till your account balance. Potential lenders and creditors make use of credit reports and decide whether to offer you credit or not and under what conditions.
- Maintain Paper and E-titles inventory - Troubleshoot issues related to credit reports, escrows, insurances, etc.
- Ordered appraisals, credit reports, flood determinations, PMI, etc.
9. Conference Calls
Conference calls are call that involves three or more people who can speak at the same time. One of the persons connected may add the person to confer through the phone whose voice can be heard by all of those on the line. This can be done when the phone is used as a feature for a conference call that allows the initial caller to add more listeners or speakers on the same line without losing the first person he called. This is used to listen or communicate to different people at the same time that would save time, effort and avoid repeating the same discussion.
- Participated in conference calls with our external partner for training and development as required.
10. FNMA
- Reviewed and input borrower's information into FNMA DU decision with accuracy and accountability.
- Coordinated selection, packaging and investor delivery of FNMA and GNMA mortgage-backed security pools.
11. Audit Findings
- Monitored audit findings reducing the percentage from the previous year.
- Communicated all internal control weaknesses on audit findings to management.
12. Financial Statements
A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.
- Collaborated with Relationship Managers and Controller on complex transactions to ensure accuracy of income on financial statements.
- Analyze information financial statements and related materials.Prepare summary, present facts, and offers opinions concerning credit-worthiness.
13. Investor Guidelines
An investor guideline refers to general standards, strategies, and parameters relating to investments; the set guidelines get altered from time-to-time.
- Process mortgage loans from point of application to closing following investor guidelines to insure quality of work and customer satisfaction.
- Stay current on various agency and investor guidelines, as well as internal policies.
14. Loan Approval
- Developed and administered incentive programs to drive loan approval rates and assist consultants in exceeding corporate objectives.
- Analyze incomplete applications and make necessary contacts to complete info for Major Loan approval.
15. Performance Reviews
Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.
- Trained new processors, coordinating performance reviews.
- Monitored staff performance and administered performance reviews.
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List of loan processing supervisor skills to add to your resume
The most important skills for a loan processing supervisor resume and required skills for a loan processing supervisor to have include:
- Customer Service
- Loan Applications
- FHA
- Va
- Origination
- Loan Packages
- Underwriting Approval
- Credit Reports
- Conference Calls
- FNMA
- Audit Findings
- Financial Statements
- Investor Guidelines
- Loan Approval
- Performance Reviews
- Title Insurance
- Commercial Loans
- Computer System
- Credit Bureaus
- Loan Products
- RESPA
- Quality Review
- Process Improvement
- Loan Payments
- Federal Regulations
- AUS
- Loan Closings
- Wire Transfers
Updated January 8, 2025