Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.
Position Summary
Process and pre-underwrite conventional, FHA, VA and Bond mortgage loans to ensure compliance with Company, secondary market investor, and government agency standards. Achieve production and quality metrics. Liaison between loan officer, borrower, underwriter and funding. Prepare and review loan file to ensure completeness of submission and supporting documents, as well as compliance with underwriting and investor guidelines. Monitor overall loan processing cycle time to ensure the loan closes on time. Communicate and coordinate the resolution of issues that delay loan closing timeline. "Go to" subject matter expert/lead when Supervisor/Lead is not available.
Essential Functions
* The processor is to become the contact for non-licensed activity once the loan is submitted to them.
* Monitor the overall lending process, and identify, resolve, and communicate issues that could impact timely closure of loans.
* Analyze loan-to-value ratio, debt-to-income ratio, credit report, application, income and assets, source(s) of down payment funds and examine supporting documentation to identify potential fraud or misrepresentation.
* Identify potential issues and communicate to consumer and loan officer.
* Order and review all third-party documentation, including credit checks, title reports, appraisals, tax returns, verifications of employment/assets, etc. to identify and address potential issues.
* Stay current with federal, state regulations, policies and industry trends.
* Check ratios and verify accuracy of AUS findings and program applicability.
* Review and verify documentation integrity to ensure it aligns with findings, completeness and compliance, and submit loan file to underwriting for approval.
* Identify qualifying/program issues prior to submission to Underwriting, and re-structure loan as necessary.
* Provide options within guidelines and makes recommendations if borrowers may qualify for suitable programs.
* Update and verify accuracy of data input into system.
* Verify compliance with Company standards, federal and agency regulations, standards, and guidelines, as well as any applicable state-specific and or local regulations, ordinances, etc.
* Obtain and verify clearance of all underwriting conditions and prepare the file for submission to Closing.
* Order generation of loan documents.
* Coach and provide guidance to less experienced Processors as needed.
* Use and modify templates to compose professional correspondence and emails.
* Provide status updates to Loan Officers and/or borrowers.
Qualifications
* High school diploma or equivalent required; college courses/technical training related to Business, Finance/Accounting, Legal, or related field is preferred.
* Total recent work experience includes five or more years' experience as a LoanProcessor, preferably processing conventional and FHA loans along with at least two years of experience processing VA and Bond mortgage loans.
* Ability to build strong relationships with loan officers, production, underwriting, closing and other internal and external partners.
* Expert knowledge of overall mortgage lending internal processes and control, as well as federal, state, and regulatory requirements/guidelines related to consumer mortgage lending for conventional, FHA, VA and Bond mortgage loans.
* Expert knowledge of conventional, FHA, VA and Bond mortgage loans, including various product/program guidelines, necessary conditions for approval, and investor specific guidelines.
* Expert knowledge in new construction documentation and condominium projects.
* Expert knowledge of valid documentation related to processing consumer mortgage applications (e.g., complex tax returns, financial statements and records, verification of income and deposits, etc.).
* Sound judgment, ability to think critically, including the ability to evaluate facts and data to draw conclusions, determine the downstream impact of decisions and associated risks.
* Ability to prioritize multiple tasks in a deadline-driven environment, strong sense of urgency and responsiveness.
* Excellent customer service, interpersonal, verbal and written communication skills
* Intermediate math skills.
* Strong verbal and written communication skills.
* Strong detail orientation and highly organized.
* Prior experience using internal data entry systems, Microsoft Word, Excel and PDF/Document Retention programs.
Supervision
* Depending on experience, supervision is intermittent to infrequent
* Depending on experience moderate to high level of independent judgment and discretion related to area(s) of specialization
* May provide guidance to less experienced team members to resolve/escalate issues of high complexity
* Exercise sound judgment in executing core job responsibilities
* Average monthly pipeline is 14 loans.
* Travel: 0%
Requirements
Physical: Work is primarily sedentary; mobility in an office setting.
Manual Dexterity: Frequent use of computer keyboard and mouse.
Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
Environmental: Office environment - no substantial exposure to adverse environmental conditions.
Hourly Range$22.5298 to $33.7947 USD
Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.
This position offers eligibility for incentive compensation.
Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant's geographical location.
$22.5-33.8 hourly 60d+ ago
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Loan Processor III
Guild Mortgage 4.3
Loan processor job in Fishers, IN
Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.
Position Summary
Process and pre-underwrite conventional, FHA, VA and Bond mortgage loans to ensure compliance with Company, secondary market investor, and government agency standards. Achieve production and quality metrics. Liaison between loan officer, borrower, underwriter and funding. Prepare and review loan file to ensure completeness of submission and supporting documents, as well as compliance with underwriting and investor guidelines. Monitor overall loan processing cycle time to ensure the loan closes on time. Communicate and coordinate the resolution of issues that delay loan closing timeline. “Go to” subject matter expert/lead when Supervisor/Lead is not available.
Essential Functions
The processor is to become the contact for non-licensed activity once the loan is submitted to them.
Monitor the overall lending process, and identify, resolve, and communicate issues that could impact timely closure of loans.
Analyze loan-to-value ratio, debt-to-income ratio, credit report, application, income and assets, source(s) of down payment funds and examine supporting documentation to identify potential fraud or misrepresentation.
Identify potential issues and communicate to consumer and loan officer.
Order and review all third-party documentation, including credit checks, title reports, appraisals, tax returns, verifications of employment/assets, etc. to identify and address potential issues.
Stay current with federal, state regulations, policies and industry trends.
Check ratios and verify accuracy of AUS findings and program applicability.
Review and verify documentation integrity to ensure it aligns with findings, completeness and compliance, and submit loan file to underwriting for approval.
Identify qualifying/program issues prior to submission to Underwriting, and re-structure loan as necessary.
Provide options within guidelines and makes recommendations if borrowers may qualify for suitable programs.
Update and verify accuracy of data input into system.
Verify compliance with Company standards, federal and agency regulations, standards, and guidelines, as well as any applicable state-specific and or local regulations, ordinances, etc.
Obtain and verify clearance of all underwriting conditions and prepare the file for submission to Closing.
Order generation of loan documents.
Coach and provide guidance to less experienced Processors as needed.
Use and modify templates to compose professional correspondence and emails.
Provide status updates to Loan Officers and/or borrowers.
Qualifications
High school diploma or equivalent required; college courses/technical training related to Business, Finance/Accounting, Legal, or related field is preferred.
Total recent work experience includes five or more years' experience as a LoanProcessor, preferably processing conventional and FHA loans along with at least two years of experience processing VA and Bond mortgage loans.
Ability to build strong relationships with loan officers, production, underwriting, closing and other internal and external partners.
Expert knowledge of overall mortgage lending internal processes and control, as well as federal, state, and regulatory requirements/guidelines related to consumer mortgage lending for conventional, FHA, VA and Bond mortgage loans.
Expert knowledge of conventional, FHA, VA and Bond mortgage loans, including various product/program guidelines, necessary conditions for approval, and investor specific guidelines.
Expert knowledge in new construction documentation and condominium projects.
Expert knowledge of valid documentation related to processing consumer mortgage applications (e.g., complex tax returns, financial statements and records, verification of income and deposits, etc.).
Sound judgment, ability to think critically, including the ability to evaluate facts and data to draw conclusions, determine the downstream impact of decisions and associated risks.
Ability to prioritize multiple tasks in a deadline-driven environment, strong sense of urgency and responsiveness.
Excellent customer service, interpersonal, verbal and written communication skills
Intermediate math skills.
Strong verbal and written communication skills.
Strong detail orientation and highly organized.
Prior experience using internal data entry systems, Microsoft Word, Excel and PDF/Document Retention programs.
Supervision
Depending on experience, supervision is intermittent to infrequent
Depending on experience moderate to high level of independent judgment and discretion related to area(s) of specialization
May provide guidance to less experienced team members to resolve/escalate issues of high complexity
Exercise sound judgment in executing core job responsibilities
Average monthly pipeline is 14 loans.
Travel: 0%
Requirements
Physical: Work is primarily sedentary; mobility in an office setting.
Manual Dexterity: Frequent use of computer keyboard and mouse.
Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
Environmental: Office environment - no substantial exposure to adverse environmental conditions.
Hourly Range$22.5298 to $33.7947 USD
Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.
This position offers eligibility for incentive compensation.
Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant's geographical location.
$22.5-33.8 hourly 60d+ ago
Indirect Loan Processor
Liberty Federal Credit Union
Loan processor job in Evansville, IN
Liberty FCU, a full-service credit union, is currently seeking an Indirect LoanProcessor with attention to detail and excellent organizational skills to join the Indirect Lending team. Some holiday and extended hours are also required. Previous credit union or financial institution experience is desired. If interested, please proceed by clicking Apply. Duties and Responsibilities:
Process and service indirect documentation from dealerships.
Verify that all new loan contracts and documentation are complete and accurate
Ensure all underwriting stipulations are met as stipulated in approval
Notify the dealerships of any discrepancies and follow up to ensure contracts are funded promptly
Fund indirect loans into the credit union's core system
Knowledgeable of internal and external guidelines and procedures.
Organize indirect letters and packets for daily mailings
Open regular share accounts for new members acquired through the indirect program as needed
Support the department by answering member/dealer phone questions while providing courteous and personal service
Organize daily mail and filing miscellaneous documentation
Must have strong organizational skills and multi-tasking abilities with high attention to detail
Participate in the Saturday funding rotation and as necessitated by management.
Adhere to all credit union lending and personnel policies and procedures.
Develop an understanding of credit union history, philosophy, organization, bylaws and operational procedures.
Develop a working knowledge of the credit union's data processing system.
Any other duties assigned by my supervisor or management.
Benefits and Compensation:
Paid Holidays
Paid Time Off (Vacation, Sick and Personal Days)
Medical, Dental and Vision Insurance
401(k) retirement program with matching funds
Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
Tuition Reimbursement Program
Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.
$31k-43k yearly est. Auto-Apply 3d ago
Loan Processor
Centier Bank 4.0
Loan processor job in Merrillville, IN
Starting Pay Rate is Based on Experience - Minimum Hourly Rate:
$19.00
Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company's achievement as well.
A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.
What are our values? Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING company that's built on these pillars?
What about the perks? Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.
This department typically works between the hours of 7am-5pm Monday-Friday.
Once training is completed this position will be able to work hybrid/remote.
Supervisory Duties: None
Summary: Prepares and processes residential mortgage loan applications through the loan approval and clearing of conditions for closing.
Essential Duties:
Obtain all required exhibits, documents, and verifications upon receipt of complete loan application and resolve any discrepancies between applications and official verifications.
Analyze all documentation to ensure adequacy and compliance with government agency, investor requirements and all Federal and State Regulations.
Ability to read and analyze financial information, including but not limited to tax returns.
Accountable for the understanding of all mortgage products offered including the calculation of payments, APRs and costs involved.
Prepare loan file for underwriting insuring compliance with established underwriting guidelines and policies.
Prepare weekly pipeline reports.
Prepare Pre-Closing Checklist
Insure that all procedures are handled as promptly and efficiently as possible and inform supervisor of any current or potential problems with any aspect of duties.
Maintain confidentiality of all client relationships with the Bank or its personnel.
Maintain open, honest, and timely communications and cooperation with his/her immediate supervisor, management, and coworkers on a daily basis to promote teamwork, client goodwill, and achieve the bank's goals and objectives.
Promote positive client relations by being friendly, courteous, and efficient and responding and following-up with clients in a timely manner.
Participate in all scheduled meetings and training sessions when deemed necessary by management.
Other Duties:
Engage in personal development activities such as BAI courses and internal/external training to assist in growing in career.
Knowledge, Skills, and Abilities:
Ability to review and comprehend a variety of resources and information including financial related information.
Proofread and verify written materials.
Ability to work alone, but also with others in a team environment.
Possess strong oral and written communication skills.
Proficient inLoan Prospector Advisor, Desktop Underwriter, Word, Excel, Outlook and general computer skills
Encompass experience preferred.
Minimum Qualifications:
High School Diploma or equivalent. College Degree Preferred.
Minimum of 2 years mortgage experience or related field.
FHA and VA experience a plus
Skills: Agility, Assertiveness, Compliance, Detail-Oriented, Time Management, Technology
Internal Pay Level 6
What do I do now?
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Disability Accommodation Statement
Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability to use our online system to apply for a position at Centier Bank, please call us at ************ or send us an email at *********************.
Equal Opportunity Employer: Disability/Veteran
Centier Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
Member FDIC
$19 hourly Auto-Apply 8d ago
Title Processor
Reynolds and Reynolds Company 4.3
Loan processor job in Indianapolis, IN
":"Auto Data Direct, a division of Reynolds and Reynolds, is looking for a Title Processor to join our team. As a Title Processor, you will review paperwork received from the Out of State dealerships for processing in multiple states throughout the US.
You will prepare forms for the DMV to process plate, registration & titling perfection for the buyers, validate the quote in the system by reviewing the paperwork against what the Dealership entered for accuracy to obtain the amounts the DMV needs for processing, and update what is needed and prepare the forms for submission.
Responsibilities: - Process a daily average of 6-10 new deals - Signing as POA for the Dealership, Buyers, and ADD when needed - Preparing replacement documents as well as Affidavits and Title applications - Communicating with the Dealership on additional funds, documents as well as corrections - Sending documents to the DMV or processing locations - Maintaining emails, System communications, Needs Notice documents received, DMV rejections and DMV communications","job_category":"Administrative and Clerical","job_state":"IN","job_title":"Title Processor","date":"2025-12-30","zip":"46201","position_type":"Full-Time","salary_max":"38,000.
00","salary_min":"38,000.
00","requirements":"High school diploma or equivalent~^~Strong multitasking skills~^~Strong written and verbal communication skills~^~Strong attention to detail and organization skills~^~Basic computer skills including Microsoft Excel~^~Excellent customer service skills","training":"On-the-job training","benefits":"We strive to offer an environment that provides our associates with the right balance between work and family.
We offer a comprehensive benefits package including: - Medical, dental, vision, life insurance, and a health savings account - 401(k) with up to 6% matching - Professional development and training - Promotion from within - Paid vacation and sick days - Eight paid holidays - Referral bonuses Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.
Reynolds and Reynolds is an equal opportunity employer.
","
$27k-36k yearly est. 22d ago
Commercial Loan Processor
Peoples Bank 4.5
Loan processor job in Munster, IN
The Commercial LoanProcessor is responsible for processing various commercial loansin a timely and efficient manner at the direction of Business Bankers. Provide support for the Commercial Loan Processing Team Lead. Follow best practices for all commercial loan processing functions consistent with the Bank's mission and strategic objectives. Be a proactive team member. Ensure support for internal and external customers meets bank expectations.
The Commercial LoanProcessor reports to the Commercial Loan Processing Team Lead. This position interacts with bank wide departmental personnel of all levels, business bankers, business banking assistants, and credit teams. Contact is required with a variety of third parties including vendor, community, and professional organizations.
DUTIES AND RESPONSIBILITIES
Provide high quality customer service to internal and external customers
Process commercial loansin a timely and efficient manner
Collaborate with team members, including functional training and cross-training
Maximize technology to provide a consistent customer experience
Document Preparation
Review all new loan requests and renewals in nCino and assign the work for completion of the loan file
Process and document new loans and loan renewals to meet all requirements
Book Loans
Upload loans to the core system in a timely and accurate manner
Post Closing
Understand the Uniform Commercial Code (UCC) system and process
Process requests for advances and payments on Commercial Lines of Credit and Floor Plans
Prepare and process loan payoffs, including preparation of loan release(s) and return of paid/released documents to customer.
Daily office tasks include:
Assist with daily mail
Process and approve wires
Image daily work as needed
Verify accounts
Assist with workflow requests
Follow FDICIA and SOx controls
Work to ensure compliance with all bank policies, applicable laws and regulations for assigned functional areas
Serve as subject matter expert (SME) for technologies utilized, products, and vendor relationships
Collaborate with technology leads to drive value from technology and vendor investments
Collaborate and drive process improvements and procedural enhancements
Pursue professional development and training opportunities to ensure the Bank's environment and personal skillsets remain future-proof and forward-thinking.
QUALIFICATIONS
Position requires:
High school diploma or equivalent
Minimum of two years mortgage/commercial processing experience
Excellent collaborative leadership and communication skills
Proactive and independent action-taker
Quick technology learner and early adopter
Sound judgement and decision-making responsibilities
Excellent time management and organizational skills
Proficiency with related software tools including, but not limited to, Microsoft 365, Salesforce, banking core, loan origination, processing, and servicing systems preferred
ABOUT US
For over a century, Peoples Bank has served as a cornerstone of customer commitment, helping our communities thrive and continuously supporting our community members. Proudly bearing the Finward name as a Finward Company, our logo symbolizes our unwavering dedication to financial excellence, advanced technology, and elevating the customer journey.
Headquartered in Munster, Indiana, Peoples Bank offers an extensive array of consumer, business, and wealth management solutions, alongside cutting-edge digital banking services. With 26 conveniently located Peoples Banking Centers spread across Northwest Indiana and Chicagoland, we uphold a tradition of delivering top-notch performance to our valued residents.
At Peoples Bank, we are driven by a passion for fostering success within our customer base and communities. Anchored in our core values of Stability, Integrity, Community, and Excellence, we are committed to building strong partnerships with our customers and communities to help them achieve financial success. Through innovative engagement and technology, we ensure an exceptional customer experience at every turn.
For more information on benefits visit the Careers page of our company website at ***********************************************
Peoples is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
Equal Housing Lender/ Member FDIC
$30k-36k yearly est. 18d ago
Loan Servicing Specialist
First Business Bank 4.2
Loan processor job in Indianapolis, IN
at First Business Bank
Join the winning team at First Business Bank as a Loan Servicing Specialist! First Business Bank is a Top Workplaces USA company, learn more here. At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority - they embody ambition, experience, and client focus. The result is extremely engaged employees who provide unmatched client satisfaction. With comprehensive total rewards to support our team members, a commitment to valuing each other's differences, and a focus on improving our communities, we are confident you'll find the experience is your advantage. We're delighted you're considering joining us! OVERVIEW
This role is an onsite position 8am-5pm Monday-Friday with the flexibility of 1 day remote post onboarding.
Join our newest specialty lending group, that is seeing amazing growth and is looking to add hard-working, motivated talent to their Indy team. The Loan Servicing Specialist is the primary contact who services the day to day needs of the client through system management and customer service. Success is achieved through exceptional organizational skills, communication skills, and detail.
POSITION OVERVIEW:
Primary responsibility is to service dealers and auction clients.
Process new loans within established cutoff and/or turn times.
Manage titles coming from auctions and sending titles to dealers upon payoffs or on a title release within established cutoff and/or turn times.
Reconcile monthly lot audit inspections and communicate results to management.
Assure that dealers maintain compliance with their agreement and exercise collection skills when necessary.
Provide best in class customer service to dealers and auctions.
Develop a thorough understanding of the bank's policies, processes and procedures.
POSITION REQUIREMENTS:
High school diploma or equivalent
Automotive financing or Banking experience preferred
Able to effectively and professionally communicate with clients and internal team members.
Self-motivated, independent and able to effectively utilize training and resource materials.
Proficiency with Outlook, Excel, Word
Effectively prepare or review of documents and reports using Microsoft Office based products, Customer Relationship Management (CRM) tools and internal work queues at a satisfactory pace.
Experience the Total Rewards Great People Deserve
As a recognized Top Workplace, we know taking care of our employees and their families directly impacts their success and the success of our company. As part of the Total Rewards package, we take pride in offering eligible employee benefits which include:
Comprehensive Health, Dental, and Vision plans
Competitive compensation, with a focus on professional development and internal mobility
Paid vacation time (15 days minimum per year)
Paid sick leave (6 days per year)
1 day paid volunteer time
10 paid holidays (annually)
Paid parental leave
401(k) program with company matching, plus additional profit sharing contribution
Performance based annual incentive program
Free and confidential Employee Assistance Program
Wellness programs
Education Assistance Program
Employee Stock Purchase Program
Plus many other perks and benefits!
Compliance Statement
First Business Bank participates in the E-Verify program. Know Your Right to Work English and Spanish.
First Business Bank is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.
If you require a reasonable accommodation for any part of the employment process, please email
[email protected].
$23k-78k yearly est. Auto-Apply 44d ago
Mortgage Loan Processor
Via Credit Union 3.3
Loan processor job in Marion, IN
Via Credit Union is seeking a Mortgage LoanProcessor working Tuesday - Saturday (noon). The Processor is responsible for answering basic lending questions from members; performing a variety of support duties related to the lending function. Responsible for researching background information on loan applicants, ordering reports, and mailing time sensitive documents. Locate any missing documents/paperwork pertinent to the processing of loan application. Maintain and enhance working relationships with Realtors, and title company representatives, etc.
Employment Requirements: As a financial institution, Via Credit Union requires its employees to successfully pass a comprehensive background check and be in good financial standing as a condition of employment and to remain in such standing. “Good financial standing” means that the employee is current on all payments due to Via Credit Union or any other creditors and is in compliance with all applicable laws relating to financial crimes.
Candidate Tip: Add "apps.bamboohr.com" to your email contact list so you make sure to receive emails regarding your application.
Overview: The scheduled work week is Tuesday - Saturday (noon), unless otherwise specified, working Tuesday - Thursday 8:15 a.m. - 4:30 p.m., Friday 8:15 a.m. - 5:00 p.m., and Saturday 8:15 a.m. - noon.
Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions:
Accepts application from Mortgage Loan Originator (MLO) and completes initial assessment of and required supporting documentation for missing or incomplete data.
Orders third party services and works with vendors to ensure accurate and timely delivery of services.
Reviews title commitments to determine all requirements needed for lien perfection. Including the review of judgements, public records, required payoffs of other existing liens.
Images application and all support documents for underwriter submission.
Maintains an underwriter rotation for assigning loans to specific underwriters for decision.
Monitors file throughout the lending process and inform MLO of anything needed.
Works with MLO, title companies, realtors and members to schedule the loan for closing.
Obtain and verify payoffs required at closing.
Verifies Via CU is properly listed as mortgagee and that all policy requirements have been met on all required insurance policies prior to closing.
Coordinates final details with the title company and prepares the Initial Closing Disclosure.
Prepare all closing documents.
Maintains closing and funding calendar for mortgage department.
Receives completed closing packet from the title company.
Completes the funding and transfer from the Mortgage Loan Origination System to the core system.
Verifies and images complete file to CU imaging system.
Completes required tracking records at the loan level.
Records mortgages not closed at title companies.
Maintains Recorded Mortgage and Final Title Policy Tracking and weekly reports to management.
Submit required PMI for activation of quoted coverage.
Maintains Allied insurance tracking for all mortgages for hazard and flood insurances.
Input and update data into cu computer system.
Assemble and verify loan documents for accuracy.
Maintain new and paid mortgage loan files.
Ensure that loan files contain documents with proper signatures, dates, etc.
Gather additional data when necessary.
Adhere strictly to credit union policies and procedures.
Inform members of decisions in a timely manner, including denial letters.
Cross-sell credit union products and services.
Assist members with the loan application process.
Notify vendor to place security interest of credit union on title document.
Position Expectations:
Demonstrate and consistently model the ViaCU
brand
based on the mission, vision, and values.
Demonstrate honesty and integrity and be seen as credible in the workplace.
Accept responsibility and be accountable for your actions.
Demonstrate ability to take care of the members' needs while following company procedures.
Demonstrate and model strong interpersonal skills, maintain a positive and respective attitude.
The ability to formulate sound decisions using the available information.
Act as a role model within and outside of the department.
Adhere to company policies and procedures, maintaining confidentiality, and demonstrating the ability to handle sensitive matters.
Excellent organizational skills and initiative to improve processes.
Communicate regularly with department head about issues.
Demonstrate flexible and efficient time management, ability to work independently and prioritize work and complete within given deadlines.
Qualifications:
Education: High School Diploma or equivalent
Experience: Prior loan processing experience preferred
Computer Skills:
Excellent computer skills with programs such as Microsoft Office Suite (Word, Excel, Outlook, etc),
Certifications & Licenses:
Must have a valid driver's license
Must be insurable
Benefits Summary:
Affordable medical and prescription, dental, and vision (employer co-pay)
Flexible Spending Account - Dependent Care & Unreimbursed Medical
Basic Life Insurance (employer paid)
Voluntary Life & AD&D
Long Term Disability & Travel AD&D (employer paid)
Paid Time Off: Vacation, Sick, Personal, 9 paid holidays, and bereavement
Community Service Day: Employer paid
Bereavement Pay
Financial & Retirement Planning
Competitive Pay
Annual Performance Reviews
Incentive Pay: Some positions qualify for incentive pay
401(k):
Safe Harbor Non-Elective (employer paid)
Elective Deferral: Employee contribution, minimum of 1%
Company Match: Employer contribution, dollar for dollar, up to 3% of annual compensation
Discretionary Profit Sharing
About Us: Via Credit Union was founded in 1936 and has grown to serve members in 6 branches and 12 Field of Membership Counties*.
Mission: People helping people achieve financial success.
Vision: Via Credit Union is committed to member service while maintaining financial stability.
Values:
Honesty and Integrity
Service Beyond Expectations
People First
Committed to Serve
Foster Growth & Knowledge
Excellence
Have Fun
*Field of membership counties: Blackford, Delaware, Grant, Hamilton, Howard, Huntington, Kosciusko, Madison, Miami, Tipton, Wabash, and Wells
Physical Demands:
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
Occasionally: Stand, Squat or Kneel, Bend, Lift/Carry and Push/Pull 11 -100 lbs
Frequently: Walk, Climb, Reach above Shoulder, Reach Outward, Bend, Lift/Carry and/or Push/Pull 11-20 lbs
Constantly: Sit, Reach Outward, Manually Manipulate, Visual Accuity, Talk, Hear/Listen, Lift/Carry 10 lbs or less, Push/Pull 12 lbs or less
Not Applicable: Crawl
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be in a fast paced, stressful environment. Some outside environmental conditions, especially while traveling to meetings, training, or meeting with members. The noise level in the work environment is usually moderate.
$33k-44k yearly est. 17d ago
Home Loan Specialist I
Solomonedwards 4.5
Loan processor job in Indianapolis, IN
About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards
Position Summary:
SolomonEdwards is looking for a Home Loan Specialist I for one of its mortgage clients to perform daily loan reviews to ensure the accuracy of loan findings. You will act as a key contributor to facilitate efficient and effective processes that support business and customer service objectives.
Position Locations:
Phoenix, AZ
Tampa, FL
St. Louis, MO
Plano, TX
Essential Duties:
- Perform routine data entry and validation tasks.
- Initiate third-party orders (title, appraisal, hazard, flood cert, credit, etc.).
- Review and validate loan documents.
- Handle routine calls, emails, and/or chat responses.
- Monitor work queues and intervene as needed.
- Perform other related duties as required and assigned.
- Demonstrate behaviors that are aligned with the organization's desired culture and values.
Qualifications:
- Associate's degree or equivalent work experience.
- Financial Services and, if possible, mortgage industry experience preferred.
- General understanding of applicable Federal, State, and Local Regulations.
Skills and Job-Specific Competencies:
- Proficiency in Microsoft Office.
Travel Requirements: No travel will be required, unless at the client's discretion.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices.
Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24.
Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k).
Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated.
We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves.
Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy.
Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise
Job Ref: 141857
### Place of Work
On-site
### Requisition ID
141857
### Application Email
****************************
$20-24 hourly Easy Apply 60d+ ago
Part Time Title I ISP
Indiana Public Schools 3.6
Loan processor job in Madison, IN
Instructional Support Personnel Reports to: Principal FLSA: Non-exempt Summary of the position: To provide assistance to the instructional staff in guiding and assisting each student in the fulfillment of his or her potential for intellectual, emotional, social, and psychological growth and maturation.
Qualifications: Demonstrated aptitude and/or abilities for performing the tasks required. Such other qualifications of academic, professional, and personal excellence as may be specified. Must have 2 years of college or pass the para-professional examination prior to employment.
Supervises: None
Essential Duties and Responsibilities:
* Make preparations for classroom activities as directed by a licensed instructor.
* Work with small groups of students to reinforce instruction initially introduced by the teacher.
* Assist the individual child in need of special attention.
* Supervise testing and make-up work under the direction of the teacher.
* Guide independent study, enrichment work, and remedial work established by the teacher.
* Set up audio-visual equipment under the direction of the teacher.
* Assist in drill work, reading, storytelling, and in working with small groups of students in the library.
* Maintain the same ethical behavior and confidentiality of information about students as is expected of the licensed staff.
* Participate inin-service training programs as assigned.
* Assist the building principal in duties relative to the supervision of playground, study hall, cafeteria, bus loading, and other activity-oriented programs.
* Assist in Intense Intervention Special Education classrooms if additional staff is required and/or for breaks.
* Assume any responsibilities as may be assigned.
* Promote good public relations for the School Corporation and community.
Special Considerations/Physical Demands: The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, and reach with hands and arms.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the district.
Position Description Written by: Angela Vaughn, Director of Special Education
Date Completed: 1/11/2017
Revision Dates:
It is the policy of Madison Consolidated Schools not to discriminate on the basis of race, color, religion, sex, national origin, disability, or age, in its programs or employment policies as required by the Indiana Civil Rights Act (I.C. 1971, 22-9-1); Public Law 218 (I.C. 1971, Title 20); Titles VI and VII (Civil Rights Act 1964); the Equal Pay Act of 1973; Title IX (1972 Education Amendments); Public Law 94-142; and Public Law 93-112, Section 504.
$28k-37k yearly est. 60d+ ago
Loan Originator NE - Indianapolis, IN
Primelending 4.4
Loan processor job in Indianapolis, IN
Under the direction of the Branch and/or Production Manager, markets and promotes PrimeLending products and services to its client base of realtors, builders, bank officers and potential and past clients. Performs office or non-manual work directly related to the management or general business operations of PrimeLending and its customers.
Responsibilities
Evaluates PrimeLending's and other loan products and services and determines which financial products best meet the customer's needs and financial circumstances.
Establishes and maintains relationships with realtors, bank officers, builders and new home sales representatives in order to develop and retain existing business; and by visiting subdivisions as required.
Markets and promotes PrimeLending's financial products;
Originators are expected to meet the Company's minimum production standards in funded units/volume on an ongoing basis each month, by taking complete and accurate loan applications, using PrimeLending's product set.
Monitors overall customer interaction and interfaces with all parties involved on each individual loan from application to closing, including but not limited to counseling and pre-qualifying potential home buyers.
Collects and analyzes information regarding the customer's income, assets, investments or debts.
Advises the customer regarding the advantages and disadvantages of different loan products.
Services existing customers and obtains all necessary support documents along with the appropriate fees and lock in information.
Oversees the loan process by monitoring loan status and ensures conformity with terms.
Communicates loan status to all interested parties, and obtains loan documentation after closing.
Presents terms and conditions of loans with customers.
Stays abreast of trends and developments in the local real estate market and competitive environment, as well as, changes in rules and regulations pertaining to private and government insured mortgages.
Maintains a professional image and adheres to standards consistent with company policies and procedures.
May supervise and direct the activities of other loan officer(s), loan officer assistant(s), or loanprocessor(s).
Other duties as assigned.
Qualifications
High school diploma or equivalent and appropriate licenses as required by state.
Valid driver's license and current automobile liability insurance.
A minimum of 12 months loan originator experience required.
Interacts with regional & corporate departments, as well as realtors, sales agents, builders, appraisers, etc.
Demonstrated judgment and decision making ability. Excellent and effective presentation and communication skills, both verbal and written.
Ability to quickly assess and process large amounts of data and use of appropriate AU software technology.
Must be active in the community and in those job-related organizations to enhance the network of beneficial contacts.
Continue to expand knowledge of issues influencing the industry and the organization.
The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.
$25k-40k yearly est. Auto-Apply 60d+ ago
Mortgage Loan Servicing Specialist
German American Bancorp, Inc. 4.5
Loan processor job in Jasper, IN
Job Title: Mortgage Loan Servicing Specialist Detail-orientation, accuracy, and a heart for internal customer service are the attributes we are looking for in the next associate to join our Mortgage Loan Servicing Team. As a Mortgage Loan Servicing Specialist, you utilize industry experience and knowledge to provide support to lending personnel and all other internal customers, creating and maintaining complete and accurate loan files.
What You'll Do:
A Day in the Life - This role is responsible for onboarding and servicing loansin the Fiserv Premier system while ensuring compliance with agency, investor, and regulatory requirements. The position includes processing payments, escrow disbursements, payoffs, and collateral releases, as well as preparing reports and assisting with audits. Strong communication and problem-solving skills are essential to collaborate with internal teams, investors, and customers to resolve issues and support timely loan purchases.
What it Takes:
* Ability to: communicate effectively (written and verbally), maintain confidentiality, work with speed and accuracy, grasp technical information quickly, apply solid reasoning, analytical and mathematical skill, and work independently and as a team member.
* Knowledge of automated underwriting and agency guidelines
Proficient knowledge of Microsoft Office products, including Word and Excel
* Knowledge or strong desire to learn facets or core servicing software and loan products and services
Bonus Points
* Experience working in Encompass, DecisionPro, AUS, LaserPro, GUS
What we can offer you:
* Medical, dental, vision, STD, LTD, Life insurance, etc.
* 17 days paid time off, 11 paid holidays and bereavement leave
* Educational assistance program
* Wellness benefits
* Life event coverage
* Paid parental bonding leave
* Service awards
* Financial benefits including 401(k) match, stock purchase plan and more
* National and local discounts on everything from computers and vacations to phones and retail shopping.
* Logo wear discounts
* Free checking account, checks and discounted bank services
This position will be located at:
1311 West 12th Ave
Jasper, Indiana, 47546
United States
About Us:
German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.
$32k-49k yearly est. 10d ago
Consumer Loan Specialist
Curo Group Holdings Corp 4.7
Loan processor job in Terre Haute, IN
If you're seeking more than just a job, join Heights Finance and kickstart your career! Are you ready to make a difference in the world of consumer finance? At Heights Finance, a proud member of the Attain Finance family, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs.
Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. As part of Attain Finance, our portfolio includes distinguished brands like Cash Money, LendDirect, Heights Finance. Each brand is constantly evolving to better serve our customers.
Be part of a dynamic team that is shaping the future of consumer finance. Apply today!
Stories of Success
"I joined Heights Finance in 2010 as a CSR, with no prior experience in finance. Little did I know that this role would pave the way for a fulfilling career! Heights Finance genuinely values its team members and takes pride in promoting from within. Today, I am proud to serve as a District Manager, a position I moved into in 2021 - Also, a testament to the growth opportunities the company provides. The company offers excellent benefits, a set schedule that promotes work-life balance, and supportive leadership that ensures every team member feels valued. The company, also fosters an open culture, encouraging team members to share their ideas and suggestions. I truly love working here and am grateful for the incredible opportunities Heights Finance has provided."
~ Ashley S., District Manager - Alabama
"Since joining Heights Finance as a Branch Manager in 2013, I have enjoyed the benefit of internal transitions and promotions on multiple occasions. Transitioning from my original branch to a larger branch in a different demographic, to a middle-sized branch in a combination of demographics, assisted me with being prepared to take the next step in my career. As a result, of these experiences, I was qualified for a District Manager position in 2021. In 2024, I made a career change and with the support of my VPO, I was able to move into an Operations Trainer. During each transition, my supervisors worked to ensure I had the training, tools, and support needed to be successful and the level of camaraderie amongst my peers was unparalleled."
~ Jessica W., Operations Trainer - United States
Responsibilities
As a Consumer Loan Specialist, you'll be at the heart of our customer experience-delivering exceptional service, building lasting relationships, and helping individuals secure the financial solutions they need. This is more than just a job-it's a chance to grow your career, make a difference, and be rewarded for your success.
If you're a motivated, customer-focused professional with a passion for helping others and a drive to succeed, we want to hear from you. Join our team and let's achieve success together!
* Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
* Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
* Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
* Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
* Learn and Grow: Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence.
* Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets.
This is your opportunity to build a rewarding career with a company that values your contributions and supports your growth.
Qualifications
We're looking for individuals who are passionate about customer service, eager to learn, and ready to grow in a fast-paced, team-oriented environment.
* Customer Focus: A genuine desire to help others and provide top-tier service in every interaction.
* Sales Mindset: Confidence in promoting products and services that meet customer needs.
* Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly.
* Problem-Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges.
* Adaptability: Willingness to learn new systems and processes in a dynamic environment.
* Team Player: A collaborative spirit with a desire to contribute to team success.
* Educational Background: High School diploma or equivalent required; college coursework or degree is a plus.
* Industry Experience: Experience in customer service, sales, or consumer finance is preferred but not required-we'll train the right candidate!
Work Location: 2117 Wabash Avenue, Terre Haute, IN 47807
Hours: Full Time - Monday through Friday, 8:30am to 5:30pm with evenings and weekends based on business needs/peak seasons
Hourly: $15.50 - $22.00
The base hourly range represents the low and high end of the anticipated hourly range for this position based on the state average. The actual base hourly offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.
All full-time employees are eligible for benefits, starting day one: Paid Time Off, Medical, Dental, Vision and other voluntary coverages. You will also be eligible to participate in the company's 401(K) program with company match, 30 days post hire, starting on the 1st of the month.
Other company perks include access to the Employee Assistance Program, Emergency Relief Fund, Diversity and Inclusion Council, Tuition Reimbursement, Leadership Development Programs, and potential to earn through the Monthly Bonus Program.
This employer participates in E-Verify for US-based hires.
#LI-Onsite
#HeightsFinance
#HFCLP
Key Words: Customer Service, Loans, Financial Services, Lending, Retail, Office, Bank Teller, Sales, Collections
EEO Statement
Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money, LendDirect, and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.
Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end *********************, @curo.com, @first-heritage.com, @heightsfinance.com, *****************.
$15.5-22 hourly Auto-Apply 12d ago
Consumer Loan Specialist
Attain Finance
Loan processor job in Terre Haute, IN
If you're seeking more than just a job, join Heights Finance and kickstart your career!
Are you ready to make a difference in the world of consumer finance? At Heights Finance, a proud member of the Attain Finance family, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs.
Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. As part of Attain Finance, our portfolio includes distinguished brands like Cash Money , LendDirect , Heights Finance. Each brand is constantly evolving to better serve our customers.
Be part of a dynamic team that is shaping the future of consumer finance. Apply today!
Stories of Success
"I joined Heights Finance in 2010 as a CSR, with no prior experience in finance. Little did I know that this role would pave the way for a fulfilling career! Heights Finance genuinely values its team members and takes pride in promoting from within. Today, I am proud to serve as a District Manager, a position I moved into in 2021 - Also, a testament to the growth opportunities the company provides. The company offers excellent benefits, a set schedule that promotes work-life balance, and supportive leadership that ensures every team member feels valued. The company, also fosters an open culture, encouraging team members to share their ideas and suggestions. I truly love working here and am grateful for the incredible opportunities Heights Finance has provided."
~ Ashley S., District Manager - Alabama
"Since joining Heights Finance as a Branch Manager in 2013, I have enjoyed the benefit of internal transitions and promotions on multiple occasions. Transitioning from my original branch to a larger branch in a different demographic, to a middle-sized branch in a combination of demographics, assisted me with being prepared to take the next step in my career. As a result, of these experiences, I was qualified for a District Manager position in 2021. In 2024, I made a career change and with the support of my VPO, I was able to move into an Operations Trainer. During each transition, my supervisors worked to ensure I had the training, tools, and support needed to be successful and the level of camaraderie amongst my peers was unparalleled."
~ Jessica W., Operations Trainer - United States
Responsibilities
As a Consumer Loan Specialist, you'll be at the heart of our customer experience-delivering exceptional service, building lasting relationships, and helping individuals secure the financial solutions they need. This is more than just a job-it's a chance to grow your career, make a difference, and be rewarded for your success.
If you're a motivated, customer-focused professional with a passion for helping others and a drive to succeed, we want to hear from you. Join our team and let's achieve success together!
Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
Learn and Grow: Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence.
Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets.
This is your opportunity to build a rewarding career with a company that values your contributions and supports your growth.
Qualifications
We're looking for individuals who are passionate about customer service, eager to learn, and ready to grow in a fast-paced, team-oriented environment.
Customer Focus: A genuine desire to help others and provide top-tier service in every interaction.
Sales Mindset: Confidence in promoting products and services that meet customer needs.
Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly.
Problem-Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges.
Adaptability: Willingness to learn new systems and processes in a dynamic environment.
Team Player: A collaborative spirit with a desire to contribute to team success.
Educational Background: High School diploma or equivalent required; college coursework or degree is a plus.
Industry Experience: Experience in customer service, sales, or consumer finance is preferred but not required-we'll train the right candidate!
Work Location: 2117 Wabash Avenue, Terre Haute, IN 47807
Hours: Full Time - Monday through Friday, 8:30am to 5:30pm with evenings and weekends based on business needs/peak seasons
Hourly: $15.50 - $22.00
The base hourly range represents the low and high end of the anticipated hourly range for this position based on the state average. The actual base hourly offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.
All full-time employees are eligible for benefits, starting day one: Paid Time Off, Medical, Dental, Vision and other voluntary coverages. You will also be eligible to participate in the company's 401(K) program with company match, 30 days post hire, starting on the 1st of the month.
Other company perks include access to the Employee Assistance Program, Emergency Relief Fund, Diversity and Inclusion Council, Tuition Reimbursement, Leadership Development Programs, and potential to earn through the Monthly Bonus Program.
This employer participates in E-Verify for US-based hires.
#LI-Onsite
#HeightsFinance
#HFCLP
Key Words: Customer Service, Loans, Financial Services, Lending, Retail, Office, Bank Teller, Sales, Collections
EEO Statement
Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money , LendDirect , and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.
Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end *********************, @curo.com, @first-heritage.com, @heightsfinance.com, *****************.
$15.5-22 hourly Auto-Apply 6d ago
Commercial Loan Processor
Home Bank SB 4.3
Loan processor job in Martinsville, IN
The commercial loanprocessor position is part of the commercial lending department and reports to the commercial credit analyst. The primary responsibility of this position includes managing the workload of the commercial processing department. This includes but is not limited to processing and document preparation for new loans, balancing loan accounts and tracking exception items. This position will serve as a liaison between the lender and the customer when questions arise regarding the status of an impending loan. Other duties covered by this position include completing loan closing documents and assisting customer with loan questions, payments and payoff, making sure that tasks are completed in a timely manner, and making sure that the workload is spread evenly between all commercial loanprocessors.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provide loan processing support for commercial loans. This will involve underwriting support, loan documentation preparation, loan booking, and loan maintenance.
Maintain knowledge of current loan documentation guidelines for commercial loans to perfect the banks lien on the collateral.
Assist with the processing of loan payments and advances for the loan operations department.
Responsible for maintaining loansin pending for progress, including ordering and tracking appraisals, title work, and other information necessary for loan closing.
Conduct the preliminary file review prior to loan closings to ensure all documentation is accurate.
Preparing and mailing denial letters, processing paid loans, as well as prepare loan advances.
Scan lending documents and processing rate changes.
Answer customer questions and make any necessary corrections to the customer's file.
Answer customer questions that arise during the loan process and on an on-going basis thereafter.
Handle SBA loan monitoring, payment processing and correspondence with our SBA servicing agent.
Handle participation loan monitoring, payment processing and correspondence with participant banks.
Maintain, review and process insurance certifications and tracking to ensure all collateral insurance is up to date.
As part of the overall loan operations team, this position may be requested to assist in the support of other bank activities including other lending areas and departments of the bank.
COMPETENCIES
Communicating
Communicates in a straightforward and assertive fashion
Updates relevant people with timely information
Listens carefully to what others are saying
Respects and considers all opinions, even counter-opinions
Demonstrating Integrity
Assumes responsibility for mistakes and failures
Demonstrates consistency between what is said and what is done
Behaves according to sound ethical and legal standards
Working with Others
Is respectful of others
Balances individual goals with team goals
Builds and maintains productive relationships with people throughout the organization
Adapting to Change
Maintains composure in frustrating situations
Demonstrates flexibility in working with others
Adapts to help others adapt to change
Lending with Prudence
Learns about each customer's unique financial situation
Learns about each customer's credit and ability to repay their loans
Follows the bank's lending policies and procedures
Ensures that the bank makes prudent lending decisions
Ensures compliance with all relevant laws and regulations
Representing the Bank
Answers customer questions and fully addresses their concerns
Manages difficult customer situations and treats others with respect
Maintains a neat and professional appearance
Maintains an overall knowledge of the bank's products and services
Cross-sells the bank's products and services to its customers and prospects
Professional Excellence
Prepares useful and timely reports for a variety of different purposes
Ensures the reliability of prepared documents
Demonstrates a consistently high level of professional judgement
Maintains independence and objectivity in carrying out job responsibilities
JOB KNOWLEDGE
Strong business and financial knowledge
LoanProcessor job knowledge
Knowledge of department-related financial services regulations and compliance
Knowledge of lending and lending policies and procedures
Strong knowledge of the company's products and services
Knowledge of the company's operations and management
COMPLIANCE
All positions within Home Bank SB must comply with all state and federal laws and regulations as per the Bank's compliance policies and procedures.
SUPERVISORY RESPONSIBILITIES
This position does not require supervisory responsibilities.
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.
POSITION TYPE
This is a full-time position. Days and hours of work are Monday through Friday, 8:30am to 5pm. This position may require long hours and weekend work.
TRAVEL
Travel is not expected for this position.
REQUIRED EDUCATION AND EXPERIENCE
Must have a high school degree or equivalent.
One to three years' experience in a related position in a community bank preferred.
This job requires skills needed in a typical office environment. This includes computer skills, communications skills, as well as utilization of office equipment.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
$32k-37k yearly est. 41d ago
Mortgage Post Closing/Servicing Processor
Liberty Federal Credit Union
Loan processor job in Evansville, IN
Liberty FCU, a full-service credit union, is currently seeking a Mortgage Post Closing/Servicing Processor . The candidate must possess excellent member service skills with attention to detail. Previous mortgage servicing experience is preferred. The candidate will be scheduled for a 40-hour work week and must be available to work Saturdays on a rotating basis. Overtime may be required during peak periods. This position will be stationed at 4405 Theater Drive, Evansville, IN. If interested, please proceed by clicking Apply. Duties and responsibilities include but are not limited to the following:
Provide excellent member service when fielding servicing calls from employees and members
Complete the boarding process for new, renewed and modified mortgage loans
Perform all aspects of servicing functionalities after the loan has closed, including;
Payment research
Quote and process mortgage payoffs
Research and resolve loan issues to conclusion
Assist with accuracy review of input to computer loan system
Assist as needed for loan sale transactions
Work collaboratively with accounting for all accounting reconciliations
Process and correct mortgage transactions in the servicing software
Benefits and Compensation:
Paid Holidays
Paid Time Off (Vacation, Sick and Personal Days)
Medical, Dental and Vision Insurance
401(k) retirement program with matching funds
Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
Tuition Reimbursement Program
Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.
$33k-45k yearly est. Auto-Apply 3d ago
Home Loan Specialist II
Solomonedwards 4.5
Loan processor job in Indianapolis, IN
About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards
Position Summary:
SolomonEdwards is looking for a Home Loan Specialist II for one of its mortgage clients to perform daily loan reviews to ensure the accuracy of loan findings. You will act as a key contributor to facilitate efficient and effective processes that support business and customer service objectives.
Position Locations:
Phoenix, AZ
Tampa, FL
St. Louis, MO
Plano, TX
Essential Duties:
- Perform complex data and document validation.
- Troubleshoot third-party orders (title, appraisal, hazard, flood cert, credit, etc.).
- Handle more complex calls, emails, or chat sessions.
- Complete appraisal eligibility tasks.
- Evaluate loan applications for compliance with product guidelines.
- Perform other related duties as required and assigned.
- Demonstrate behaviors that are aligned with the organization's desired culture and values.
Qualifications:
- Associate's degree or equivalent work experience.
- Proficiency in Microsoft Office.
- Financial Services and, if possible, mortgage industry experience preferred.
- General understanding of applicable Federal, State, and Local Regulations.
Travel Requirements: No travel will be required, unless at the client's discretion.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices.
Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24.
Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k).
Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated.
We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves.
Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy.
Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise.
Job Ref: 141859
### Place of Work
On-site
### Requisition ID
141859
### Application Email
****************************
$20-24 hourly Easy Apply 60d+ ago
Consumer Loan Specialist
Curo 4.7
Loan processor job in Michigan City, IN
If you're seeking more than just a job, join Heights Finance and kickstart your career!
Are you ready to make a difference in the world of consumer finance? At Heights Finance, a proud member of the Attain Finance family, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs.
Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. As part of Attain Finance, our portfolio includes distinguished brands like Cash Money , LendDirect , Heights Finance. Each brand is constantly evolving to better serve our customers.
Be part of a dynamic team that is shaping the future of consumer finance. Apply today!
Stories of Success
"I joined Heights Finance in 2010 as a CSR, with no prior experience in finance. Little did I know that this role would pave the way for a fulfilling career! Heights Finance genuinely values its team members and takes pride in promoting from within. Today, I am proud to serve as a District Manager, a position I moved into in 2021 - Also, a testament to the growth opportunities the company provides. The company offers excellent benefits, a set schedule that promotes work-life balance, and supportive leadership that ensures every team member feels valued. The company, also fosters an open culture, encouraging team members to share their ideas and suggestions. I truly love working here and am grateful for the incredible opportunities Heights Finance has provided."
~ Ashley S., District Manager - Alabama
"Since joining Heights Finance as a Branch Manager in 2013, I have enjoyed the benefit of internal transitions and promotions on multiple occasions. Transitioning from my original branch to a larger branch in a different demographic, to a middle-sized branch in a combination of demographics, assisted me with being prepared to take the next step in my career. As a result, of these experiences, I was qualified for a District Manager position in 2021. In 2024, I made a career change and with the support of my VPO, I was able to move into an Operations Trainer. During each transition, my supervisors worked to ensure I had the training, tools, and support needed to be successful and the level of camaraderie amongst my peers was unparalleled."
~ Jessica W., Operations Trainer - United States
Responsibilities
As a Consumer Loan Specialist, you'll be at the heart of our customer experience-delivering exceptional service, building lasting relationships, and helping individuals secure the financial solutions they need. This is more than just a job-it's a chance to grow your career, make a difference, and be rewarded for your success.
If you're a motivated, customer-focused professional with a passion for helping others and a drive to succeed, we want to hear from you. Join our team and let's achieve success together!
Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
Learn and Grow: Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence.
Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets.
This is your opportunity to build a rewarding career with a company that values your contributions and supports your growth.
Qualifications
We're looking for individuals who are passionate about customer service, eager to learn, and ready to grow in a fast-paced, team-oriented environment.
Customer Focus: A genuine desire to help others and provide top-tier service in every interaction.
Sales Mindset: Confidence in promoting products and services that meet customer needs.
Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly.
Problem-Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges.
Adaptability: Willingness to learn new systems and processes in a dynamic environment.
Team Player: A collaborative spirit with a desire to contribute to team success.
Educational Background: High School diploma or equivalent required; college coursework or degree is a plus.
Industry Experience: Experience in customer service, sales, or consumer finance is preferred but not required-we'll train the right candidate!
Work Location: 4339 S Franklin Street Michigan City IN 46360
Hours: Full Time - Monday through Friday, 8:30am to 5:30pm with evenings and weekends based on business needs/peak seasons
Hourly: $15.50 - $22.00
The base hourly range represents the low and high end of the anticipated hourly range for this position based on the state average. The actual base hourly offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.
All full-time employees are eligible for benefits, starting day one: Paid Time Off, Medical, Dental, Vision and other voluntary coverages. You will also be eligible to participate in the company's 401(K) program with company match, 30 days post hire, starting on the 1st of the month.
Other company perks include access to the Employee Assistance Program, Emergency Relief Fund, Diversity and Inclusion Council, Tuition Reimbursement, Leadership Development Programs, and potential to earn through the Monthly Bonus Program.
This employer participates in E-Verify for US-based hires.
#LI-Onsite
#HeightsFinance
#HFCLP
Key Words: Customer Service, Loans, Financial Services, Lending, Retail, Office, Bank Teller, Sales, Collections
EEO Statement
Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money , LendDirect , and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.
Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end *********************, @curo.com, @first-heritage.com, @heightsfinance.com, *****************.
$15.5-22 hourly Auto-Apply 24d ago
Loan Servicing Specialist
Home Bank SB 4.3
Loan processor job in Martinsville, IN
The Loan Servicing Specialist will report directly to the Loan Operations Manager. The primary responsibilities of this position include customer service, insurance servicing, secondary market servicing, processing payoff statements, maintaining adjustable rate indexes, performing annual escrow analysis, payment of escrow items, providing long-term guidance to borrowers as needed, and other duties requested to assist in the support of other bank activities.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Monitors all outstanding loan files requiring flood insurance to ensure adequate evidence of insurance is maintained at all times; communicate with customers as needed
Monitor insurance reports, charge/refund force placed insurance at the loan levels as needed
Monitor tax reports, provide any requested information
Investor Reporting: Transfer sold loansin the core system, report loan activity monthly or daily as required, report delinquency information as required, remit funds to investors, monitor investor servicing requirements
Prepare and issue payoff statements, review and process partial release requests
Manage paid loan files, including the cancellation of tax tracking and active flood certs specific to the paid off loan
Prepare and record mortgage releases, and record mortgage documents as needed
Maintain variable and adjustable rate loan indexes in core system
Review reports generated by core system in anticipation of rate adjustments, confirm that applicable borrower notices generate correctly
Maintain ongoing communications with borrowers as warranted in providing long-term guidance
Monitor, track, and schedule for property inspections, and order appraisals as needed
Monthly escrow analysis: review and process the analysis, issue refunds as required
Process and remit payment of escrow items timely
Report to PMI companies, monitor for changing requirements, and file claims as warranted
Research and respond to credit disputes
Prepare various reports monthly and quarterly for the Board of Directors
Provide customer service to both internal and external customers
Process customer telephone payments using TEL, transfers, or other approved payment methods
COMPETENCIES
Communicating
Communicates in a straightforward and assertive fashion
Updates relevant people with timely information
Listens carefully to what others are saying
Respects and considers all opinions, even counter-opinions
Demonstrating Integrity
Assumes responsibility for mistakes and failures
Demonstrates consistency between what is said and what is done
Behaves according to sound ethical and legal standards
Working with Others
Is respectful of others
Balances individual goals with team goals
Builds and maintains productive relationships with people throughout the organization
Adapting to Change
Maintains composure in frustrating situations
Demonstrations flexibility in working with others
Adapts to help others adapt to change
COMPLIANCE
All positions within Home Bank SB must comply with all state and federal laws and regulations as per the Bank's compliance policies and procedures.
SUPERVISORY RESPONSIBILITIES
This position does not require supervisory responsibilities.
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.
POSITION TYPE
This is a full-time position. Days and hours of work are Monday through Friday, 8:00am to 5pm.
TRAVEL
There may be occasional travel in connection with property inspections.
REQUIRED EDUCATION AND EXPERIENCE
High school diploma or equivalent
One or more years of administrative experience.
Efficient computer skills.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
SIGNATURES
The employee signature, printed or electronic, constitutes employee's understanding of the requirements, essential functions and duties of the position.
$29k-77k yearly est. 60d+ ago
Consumer Loan Specialist
Attain Finance
Loan processor job in Michigan City, IN
If you're seeking more than just a job, join Heights Finance and kickstart your career!
Are you ready to make a difference in the world of consumer finance? At Heights Finance, a proud member of the Attain Finance family, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs.
Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. As part of Attain Finance, our portfolio includes distinguished brands like Cash Money , LendDirect , Heights Finance. Each brand is constantly evolving to better serve our customers.
Be part of a dynamic team that is shaping the future of consumer finance. Apply today!
Stories of Success
"I joined Heights Finance in 2010 as a CSR, with no prior experience in finance. Little did I know that this role would pave the way for a fulfilling career! Heights Finance genuinely values its team members and takes pride in promoting from within. Today, I am proud to serve as a District Manager, a position I moved into in 2021 - Also, a testament to the growth opportunities the company provides. The company offers excellent benefits, a set schedule that promotes work-life balance, and supportive leadership that ensures every team member feels valued. The company, also fosters an open culture, encouraging team members to share their ideas and suggestions. I truly love working here and am grateful for the incredible opportunities Heights Finance has provided."
~ Ashley S., District Manager - Alabama
"Since joining Heights Finance as a Branch Manager in 2013, I have enjoyed the benefit of internal transitions and promotions on multiple occasions. Transitioning from my original branch to a larger branch in a different demographic, to a middle-sized branch in a combination of demographics, assisted me with being prepared to take the next step in my career. As a result, of these experiences, I was qualified for a District Manager position in 2021. In 2024, I made a career change and with the support of my VPO, I was able to move into an Operations Trainer. During each transition, my supervisors worked to ensure I had the training, tools, and support needed to be successful and the level of camaraderie amongst my peers was unparalleled."
~ Jessica W., Operations Trainer - United States
Responsibilities
As a Consumer Loan Specialist, you'll be at the heart of our customer experience-delivering exceptional service, building lasting relationships, and helping individuals secure the financial solutions they need. This is more than just a job-it's a chance to grow your career, make a difference, and be rewarded for your success.
If you're a motivated, customer-focused professional with a passion for helping others and a drive to succeed, we want to hear from you. Join our team and let's achieve success together!
Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
Learn and Grow: Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence.
Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets.
This is your opportunity to build a rewarding career with a company that values your contributions and supports your growth.
Qualifications
We're looking for individuals who are passionate about customer service, eager to learn, and ready to grow in a fast-paced, team-oriented environment.
Customer Focus: A genuine desire to help others and provide top-tier service in every interaction.
Sales Mindset: Confidence in promoting products and services that meet customer needs.
Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly.
Problem-Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges.
Adaptability: Willingness to learn new systems and processes in a dynamic environment.
Team Player: A collaborative spirit with a desire to contribute to team success.
Educational Background: High School diploma or equivalent required; college coursework or degree is a plus.
Industry Experience: Experience in customer service, sales, or consumer finance is preferred but not required-we'll train the right candidate!
Work Location: 4339 S Franklin Street Michigan City IN 46360
Hours: Full Time - Monday through Friday, 8:30am to 5:30pm with evenings and weekends based on business needs/peak seasons
Hourly: $15.50 - $22.00
The base hourly range represents the low and high end of the anticipated hourly range for this position based on the state average. The actual base hourly offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.
All full-time employees are eligible for benefits, starting day one: Paid Time Off, Medical, Dental, Vision and other voluntary coverages. You will also be eligible to participate in the company's 401(K) program with company match, 30 days post hire, starting on the 1st of the month.
Other company perks include access to the Employee Assistance Program, Emergency Relief Fund, Diversity and Inclusion Council, Tuition Reimbursement, Leadership Development Programs, and potential to earn through the Monthly Bonus Program.
This employer participates in E-Verify for US-based hires.
#LI-Onsite
#HeightsFinance
#HFCLP
Key Words: Customer Service, Loans, Financial Services, Lending, Retail, Office, Bank Teller, Sales, Collections
EEO Statement
Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money , LendDirect , and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.
Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end *********************, @curo.com, @first-heritage.com, @heightsfinance.com, *****************.