Loan representative job description

At TEG Federal Credit Union, we pride ourselves on being more than just a financial institution; we are a caring team dedicated to each other and our community. We are seeking a motivated, customer-oriented
Account and Loan Representative for our Hyde Park, NY branch.

As the Account and Loan Representative, you will assist members with their financial needs and establish and maintain long‑lasting, profitable member relationships. You will be responsible for loan origination and closing, as well as promoting and cross-selling TEG products and services.

This is a full-time, 40 hour/week position, Monday – Saturday, but the schedule varies; you must have flexible availability.

Perks & Benefits:
Competitive salary with bonus potential based on performance Comprehensive medical, dental, and vision insurance 401K with company match Defined benefit plan (Pension) Paid Time Off, and much more!
What You’ll Do as the Account and Loan Representative (Responsibilities):
Open accounts for new and existing members, including loans, business accounts, certificates of deposit, and IRA's Prepare loan applications and submit into centralized lender Close loan applications – volume in excess of $100k per month Respond to member requests and resolve member account problems Effectively cross-sell credit union products and services Build and maintain member relationships via follow‑up and outbound sales calls Perform all Teller duties as needed by the branch
What We're Looking For (Qualifications):
At least 2 years of experience in lending, personal banking, and/or financial services in a bank or credit union Experience originating and/or closing loan applications is desired Strong interpersonal, written and verbal communication skills Bilingual in English and Spanish is highly desired! Must be available to work on Saturdays
Pay:
$18 - $24 / hour + performance bonus


Apply NOW for immediate consideration!



TEG Federal Credit Union is an Equal Opportunity Employer.
Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual orientation, gender identity, marital status, military background, disability or any other legally protected status. All employment related decisions are made in accord with this policy.

This is a full time position with a benefits package including medical, dental, 401k, ESOP, life insurance, and a paid time off

Responsible for any and all entry level tasks related to the servicing of a loan to include adherence to all company policies, compliance with federal regulations and investor guidelines.

Project friendliness and professionalism in both appearance and attitude when dealing with customers in order to present a positive company image.
Reconciliation of general ledger accounts, daily review of exception reports and action if required. Provide timely and accurate customer service both internally and externally using problem-solving skills to satisfy customer needs and ensure accurate resolution to customer requests. Daily functions to include but not limited to: Boarding to core bank system Consumer and HELOC loan products. Loan maintenance, daily reports, review of loan files and coordination with the accounting department to ensure accurate reporting and loan status. System file maintenance to include auto-pay, external ACH, non-posted items, etc. Loan payment processing including returned items. Closed loan processing and reconciliation. Documentation of collateral / collateral requirements and upload to documentation retention system including prepare/review legal files. Insurance processing – level one. Quality Control Core Index Tables. Review system generated Notices. Research for subpoena and IRS summons. Right to lien notice processing. Assist Customers via email and phone calls. Dept. administrative duties such as mail disbursement, returned mail processing, ordering supplies, covering the Receptionist and participate in special projects as needed.


Additional Duties & Responsibilities:


Participate in and complete training objectives with passing scores. Follow all company policies and procedures Other duties as assigned.


RELATIONSHIPS


Daily contact with the Supervisor/Manager to receive direction and interpretation of existing and new procedures. Daily contact with loan officers, mortgage processors, and other Loan Servicing personnel to provide information and assistance. Occasional contact with representatives of businesses who provide necessary confirmation, documentation, etc., of various types of loan related information (i.e., appraisers, title and credit companies, real estate agencies, and various government agencies).


QUALIFICATIONS

To perform this job successfully requires a higher level of independent problem solving to perform all essential duties. The requirements listed below are representative of the knowledge, skill, and ability required to complete advanced daily responsibilities and tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and/or EXPERIENCE REQUIREMENTS

High school diploma or general education degree (GED); and one year of related experience or a combination of education/experience.


SKILLS
:

Basic knowledge of basic servicing functions, related regulations (CRA, HMDA, RESPA, etc.). Basic knowledge in computers, Excel, Word, and Outlook applications. Ability to understand components of loan operations programs/software such as core and internet based applications. Ability to work with limited guidance to ensure specific tasks are completed within quality and time standards. Ability to present factual information and respond to questions from internal and external customers in a professional manner. Ability to solve practical problems and deal with a variety of variables in standard situations. Ability to follow a variety of instructions furnished in a written and/or oral manner Ability to read and interpret operating and maintenance instructions, procedures, safety rules and company manuals. Ability to write basic correspondence Ability to calculate figures and amounts such as percentages, ratios, fractions. and apply basic accounting practices/standards. Ability to be flexible in a changing work environment.


PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms in accessing files. The employee is occasionally required to stand; walk; and stoop, kneel, or crouch. In handling files, manuals and other printed materials; the employee must regularly lift and/or move up to 25 pounds and rarely lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision in working with computers and documents.


WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock in working with standard office equipment. The noise level in the work environment is usually moderate.


COMMENTS

In supporting the accomplishment of company and departmental goals, it is the employee' s responsibility to do all that is necessary to provide quality service to customers and fellow employees while furthering the positive image and interests of the company. It is also the employee' s responsibility to continually strive to maximize personal growth.

Job Type: Full-time

At OneMain, our Centralized **Loan Representatives** serve as the initial contact for customers with a variety of financial needs. You will help customers assess and identify the appropriate products or services OneMain offers by listening and understanding their financial situation in a call center environment. The position will require strong knowledge of OneMain's personal lending products and a high level of motivation to meet or exceed goals. Our work focuses on new and previous customers who are looking for additional financing or insurance options to meet their personal financial needs. Our Loan Representatives earn an **_annual salary plus uncapped monthly incentive_** with increasing internal career growth opportunity.
**_OneMain is now hiring for MULTIPLE Loan Representative positions at our Tempe contact center!_**

**_**Sign on bonus of $1500 will be paid in 1 installment after 90 days of employment. Team member must be active at the time of the payout. Not applicable to current OneMain team members.**_**

OneMain Financial is the country's largest lending-exclusive financial company, a trusted name in lending for over 100 years. Since 2005 alone, we have looked beyond customers credit scores to lend more than $152 billion to 16.2 million people looking for simple, affordable loans. With branches across 44 states, we're proud partners of the families and communities we serve. They turn to us to help meet important financial needs, including debt consolidation, medical expenses, household bills and auto purchases. It's all about doing the right thing - a mission that hasn't changed for more than 100 years.

**Responsibilities:**

+ Reaching out **via outbound calls or responding to inbound calls** from potential customers.

+ Processing applications for multiple personal lending products.

+ Reading and understanding credit bureau reports and maintaining a high level of personal lending product knowledge.

+ Maintaining awareness of company policies and procedures, federal / state laws and providing guidance to other team members to ensure compliance.

+ Actively marketing and selling OneMain lending products and services and demonstrating strong collaborative skills within a team environment.

**Requirements:**

+ High School Diploma or GED.

+ Ability to exercise good judgment and discretion to facilitate good business decisions.

+ Ability to multi-task.

+ Strong time management skills.

+ Sense of urgency in meeting and/or exceeding application processing goals.

+ Exceptional communication with team member and customers.

+ High level of energy to deliver strong results.

**Preferred Requirements:**

+ 2 or more years' experience in inside sales, customer service, retail, or call center environment.

+ Basic understanding of credit or personal finance concepts.

+ Bilingual in Spanish/English a plus.

You can steer your career with access to a variety of robust training programs and opportunities to advance toward leadership roles such as Team Lead, Supervisor, and Manager. Other team member benefits include competitive pay, variable incentives tied to business performance, medical, dental, vision, 401(k), paid time off, paid volunteer time, tuition reimbursement and more.

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.