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Loan services representative resume examples from 2026

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Land interviews using Zippia's AI-powered resume builder.

Updated March 26, 2025
6 min read
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How to write a loan services representative resume

Craft a resume summary statement

A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the loan services representative role.

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in loan services representative-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These four steps should give you a strong elevator pitch and land you some loan services representative interviews.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:

  1. You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
  2. Include as many relevant hard skills and soft skills as possible from the listing.
  3. Use the most up to date and accurate terms. Don't forget to be specific.
These five steps should give you a strong elevator pitch and land you some loan services representative interviews.

Here are example skills to include in your “Area of Expertise” on a loan services representative resume:

  • Customer Service
  • Loan Payments
  • Outbound Calls
  • Escrow Accounts
  • Mortgage Loans
  • ACH
  • Customer Inquiries
  • Loan Applications
  • Loan Accounts
  • General Ledger Accounts
  • Customer Calls
  • Delinquent Accounts
  • Foreclosure
  • Escrow Analysis
  • Commercial Loans
  • Inbound Calls
  • Real Estate Taxes
  • Customer Accounts
  • Loan Modifications
  • Loan Payoffs
  • Consumer Loans
  • Credit Reports
  • Payment Arrangements
  • Payoff Quotes
  • Federal Regulations
  • Flood Insurance
  • Bank Secrecy Act
  • Loan Products
  • Computer System
  • UCC

Zippia’s AI can customize your resume for you.

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How to structure your work experience

A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.

  1. Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
  2. Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
  3. Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.

How to write loan services representative experience bullet points

Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.

Use the XYZ formula for your work experience bullet points. Here's how it works:

  • Use strong action verbs like Led, Built, or Optimized.
  • Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
  • Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

This creates bullet points that read Achieved X, measured by Y, by doing Z.

Here are great bullet points from loan services representative resumes:

Work history example #1

Loan Services Representative

Aerotek

  • Processed modification agreements and critical transactions on loans such as HAMP, MAP, Fixed Rate Conversions, and Special Modifications.
  • Received and logged incoming subordination agreements in MSP and Share Point.
  • Assisted customers in pursuing alternatives to foreclosure and restructuring payment plans.
  • Followed all HIPAA laws Explained in detail account charges
  • Ensured the recommended foreclosure prevention alternative offered to the homeowner adhered to all investor/insurer guidelines.

Work history example #2

Head Teller

The PNC Financial Services Group

  • Performed customary retail financial services for routine clients, daily cash settlement, ATM monetary repository settlements.
  • Controlled ATM Machine which consisted of stocking, auditing and balancing $100K daily.
  • Provided customer service through lobby engagement and demonstrations with products like online and mobile banking and banking with the ATM.
  • Assisted in training team behind teller line, ensuring employees followed PNC's policies and procedures.
  • Settled and balanced the entire branch, as well as the cash vault and ATM daily.

Work history example #3

Loan Services Representative

U.S. Bank

  • Collaborated with internal partners and external vendors to successfully manage a large volume of new applications through completion.
  • Completed checklists to identify any FHA guideline deficiencies within loan file documents.
  • Included calculating the loan modification, by using a macro, after customer has qualified for HAMP or banks loan modification.
  • Required the ability to think outside the box and strong networking abilities (interdepartmental communication).
  • Resolved mortgage issues with clients concerning delinquent taxes, expired homeowner's insurance, and explain escrow analysis.

Work history example #4

Student Loan Collector

ATS

  • Maintained customer relations while improving company DSO.
  • Recorded outcome of discussions by inputting them in the Cubs system, all while following the Mini Miranda and FDCPA laws.
  • Performed daily A/P & A/R functions for multiple Dell Service Logistic Centers.
  • Researched and reviewed billing guidelines regarding transplant billing for Medicaid programs.
  • Identified billing trends and billing denials and executed ideas and communication with insurance representatives to achieve correct payment.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

Associate's Degree in general education, specific areas

Western Washington University, Bellingham, WA

2013 - 2015

High School Diploma

2016 - 2016

Highlight your loan services representative certifications on your resume

Certifications can be a crucial part of your resume. Many jobs have required certifications.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

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