Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalaryResume

Skills

What They DoEducationDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesJob OutlookComparePart Time jobsEntry Level jobsFull Time jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Loan services representative skills for your resume and career

Updated January 8, 2025
4 min read
Loan services representative example skills
Below we've compiled a list of the most critical loan services representative skills. We ranked the top skills for loan services representatives based on the percentage of resumes they appeared on. For example, 23.8% of loan services representative resumes contained customer service as a skill. Continue reading to find out what skills a loan services representative needs to be successful in the workplace.

15 loan services representative skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how loan services representatives use customer service:
  • Provided customer service and support to all external correspondents and borrowers for any mortgage related inquiries.
  • Supervised teams and provided exceptional customer service within a high-volume inbound/outbound call center environment.

2. Loan Payments

Here's how loan services representatives use loan payments:
  • Validated application of consumer loan payments by balancing departmental and individual workstation activities.
  • Receive and process customer/borrower loan payments.

3. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how loan services representatives use outbound calls:
  • Manage high risk delinquent accounts/Skip tracing/Repossessions/Field chasing/Vehicle inspections/Inbound-Outbound calls/Tactful negotiation/Light Credit counseling/Small claims court rep./Filling/M.
  • Initiated outbound calls for the purpose of collecting on past due accounts in accordance with corporate policies and legal guidelines.

4. Escrow Accounts

Here's how loan services representatives use escrow accounts:
  • Applied mortgage payments, reconciled escrow accounts and generated reports
  • Oversee escrow analysis and establishing escrow accounts.

5. Mortgage Loans

Here's how loan services representatives use mortgage loans:
  • Managed region specific mortgage loans for corporate and institutional investors.
  • Maintained collateral insurance on commercial and mortgage loans.

6. ACH

Automated Clearing House, ACH is a computerized electronic network to process, coordinate and manage transactions (credit and debit) and automated money transfers between banks and other financial institutions without the use of paper checks, electronic transfers, credit cards, or cash networks. The ACH network is regulated by the federal government and managed by the National Automated Clearing House Association (NACHA).

Here's how loan services representatives use ach:
  • Provided research support functions to management and sales representatives on check copies, ACH maintenance and speed-pay income.
  • Perform accurate debit card, credit card, and ACH transactions daily while remaining PCI Compliant.

Choose from 10+ customizable loan services representative resume templates

Build a professional loan services representative resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your loan services representative resume.

7. Customer Inquiries

Here's how loan services representatives use customer inquiries:
  • Responded to customer inquiries, submitting documents data and records according to department procedures.
  • Assisted in resolving customer inquiries received through correspondence and telephone calls.

8. Loan Applications

A loan application is a form of request presented by a person to a financial institution for the approval of a loan. This application form carries detailed information regarding the petitioner's identification information, financial competence, and sources of income that indicate whether he can return the loan back or not.

Here's how loan services representatives use loan applications:
  • Assisted with questions pertaining to loan application and status Successfully maneuvered through multiple screens Discussed loan rates and contributing factors
  • Perform review analysis necessary to correct loan application rejects & accurately guarantee loans.

9. Loan Accounts

Here's how loan services representatives use loan accounts:
  • Give customers information on student loan accounts Make arrangements and postpone customer payments Notate accounts
  • Researched and resolved inaccuracies affecting student loan accounts with primary and secondary lenders.

10. General Ledger Accounts

A general ledger account is a practice to keep a record of a company's total financial accounts. The accounts included in a general ledger lists the assets, liabilities, owners' equity, expenses, and income or revenue. It forms the basis of reporting a business's financial statements.

Here's how loan services representatives use general ledger accounts:
  • Analyzed transactions and performed reconciliation of general ledger accounts to determine accuracy and completeness of entries.
  • Completed daily operations and maintenance of existing credit files and balancing general ledger accounts.

11. Customer Calls

Here's how loan services representatives use customer calls:
  • Received incoming customer calls and contacted customers.
  • Reviewed and maintained required insurance records on all loans types, posted payments, and researched resolve customer calls regarding loans

12. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how loan services representatives use delinquent accounts:
  • Career Duties: Assisted auto loan customers with delinquent accounts to a current status of zero balance(collections).
  • Processed delinquent accounts, adjustments, solutions, Data Entry and payment posting / Set up payment arrangements.

13. Foreclosure

Foreclosure is a term that refers to the legal process used by mortgage holders to take over mortgage real estate from borrowers who are unable to pay their mortgages. Foreclosure allows the lenders to collect the amount owed on the defaulted loan by taking possession of the asset which is used as collateral for the loan or by forcing it to sell.

Here's how loan services representatives use foreclosure:
  • Provided internal and external customers with required foreclosure documents while meeting required deadlines.
  • Resolved an/or helped implement procedures with the Collections and Foreclosure Department Managers.

14. Escrow Analysis

Here's how loan services representatives use escrow analysis:
  • Provided research and counseling for escrow analysis inquiries and insurance payments.
  • Processed manual escrow analysis for unimproved properties.

15. Commercial Loans

Here's how loan services representatives use commercial loans:
  • Administered syndicated, commercial loans for Citibank London.
  • Performed routine bank transactions, including deposits, withdrawals and payments for both personal and commercial loans.
top-skills

What skills help Loan Services Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of loan services representative skills to add to your resume

Loan services representative skills

The most important skills for a loan services representative resume and required skills for a loan services representative to have include:

  • Customer Service
  • Loan Payments
  • Outbound Calls
  • Escrow Accounts
  • Mortgage Loans
  • ACH
  • Customer Inquiries
  • Loan Applications
  • Loan Accounts
  • General Ledger Accounts
  • Customer Calls
  • Delinquent Accounts
  • Foreclosure
  • Escrow Analysis
  • Commercial Loans
  • Inbound Calls
  • Real Estate Taxes
  • Customer Accounts
  • Loan Modifications
  • Loan Payoffs
  • Consumer Loans
  • Credit Reports
  • Payment Arrangements
  • Payoff Quotes
  • Federal Regulations
  • Flood Insurance
  • Bank Secrecy Act
  • Loan Products
  • Computer System
  • UCC
  • Property Taxes
  • FDCPA
  • Investor Guidelines
  • Customer Complaints
  • Anti-Money Laundering
  • Mers
  • Process Payments
  • PMI
  • Due Date Changes
  • Mortgage Payments
  • Heloc
  • Auto Loans
  • Construction Loans
  • Student Loans
  • Collection Calls
  • Fannie MAE
  • FHA
  • Credit Card
  • Delinquent Loans

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs