Loan servicing specialist jobs in Indianapolis, IN

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a dynamic environment where every day brings new challenges and opportunities. As a Transactions Specialist II within JPMorganChase, you will play a crucial role in processing and servicing transactions, ensuring smooth operations for all customer accounts. Your responsibilities include handling document transactions, which may involve moderately complex tasks within a structured and supervised environment. You will be tasked with extracting checks and remittances from envelopes, inputting data into systems, and maintaining the highest standards of production and accuracy. Your critical thinking and problem-solving skills are essential for success in this role. Job responsibilities Process and clear transactions, adhering to established routines and procedures, ensuring accuracy and timeliness. Handle customer inquiries and requests related to account balances and transactions, providing a positive customer experience at all touchpoints Escalate non-routine issues to senior team members, applying common sense and experience of similar situations to identify potential solutions. Contribute to innovation efforts by applying knowledge of artificial intelligence and automation to optimize transaction processes. Maintain up-to-date knowledge of market products and industry regulations, using this knowledge to ensure compliance in all transaction activities. Required qualifications, capabilities, and skills Baseline knowledge of transaction management processes, including processing, clearing, servicing, researching, and settling transactions. Demonstrated ability to handle customer inquiries and requests, with a focus on providing a positive customer experience. Experience with escalating non-routine issues, applying common sense and experience of similar situations to identify potential solutions. Developing proficiency in artificial intelligence and automation, with experience applying these technologies to optimize transaction processes. Familiarity with market products and industry regulations, with the ability to apply this knowledge to ensure compliance in transaction activities. High school diploma or GED required. Physical requirements: sitting up to 95% of the time, standing up to 10% of the time, lifting up to 5% of the time and up to 50 pounds, walking up to 10% of the time. Preferred qualifications, skills, and capabilities Familiarity or developing knowledge of automation and process optimization tools or technologies. Schedule: Monday - Friday, 7:00 am - 3:30 pm or 8:00 am - 4:30 pm This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary: SolomonEdwards is looking for a Home Loan Specialist II for one of its mortgage clients to perform daily loan reviews to ensure the accuracy of loan findings. You will act as a key contributor to facilitate efficient and effective processes that support business and customer service objectives. Position Locations: Phoenix, AZ Tampa, FL St. Louis, MO Plano, TX Essential Duties: - Perform complex data and document validation. - Troubleshoot third-party orders (title, appraisal, hazard, flood cert, credit, etc.). - Handle more complex calls, emails, or chat sessions. - Complete appraisal eligibility tasks. - Evaluate loan applications for compliance with product guidelines. - Perform other related duties as required and assigned. - Demonstrate behaviors that are aligned with the organization's desired culture and values. Qualifications: - Associate's degree or equivalent work experience. - Proficiency in Microsoft Office. - Financial Services and, if possible, mortgage industry experience preferred. - General understanding of applicable Federal, State, and Local Regulations. Travel Requirements: No travel will be required, unless at the client's discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices. Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24. Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k). Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated. We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves. Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy. Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise. Job Ref: 141859 ### Place of Work On-site ### Requisition ID 141859 ### Application Email ****************************

Job Title: Specimen ProcessorJob Description As a Specimen Processor, you will perform clerical and technical laboratory duties with precision and accuracy, ensuring high-quality service that exceeds customer expectations. You will be responsible for executing daily scheduled tasks, taking initiative within the scope of the role, and striving to improve work processes based on laboratory and client needs. Your role is crucial in providing lifesaving diagnostic services to patients and providers. Responsibilities + Understand and adhere to all applicable regulatory and compliance requirements. + Support leadership during audits as needed. + Ship, receive, and track packages and specimens while maintaining sample integrity. + Receive, classify, and process specimens accurately and expediently. + Inspect specimens and paperwork for accuracy and acceptability. + Ensure samples are handled and stored at appropriate temperatures. + Perform data entry functions accurately using appropriate systems. + Proofread work for content, spelling, accuracy, and document format. + Maintain sample integrity and ensure proper identification of all specimens. + Prepare samples for laboratory testing as needed. + Perform reagent preparation when required. + Operate, troubleshoot, and perform routine maintenance on laboratory equipment. + Identify and document sample issues or discrepancies, resolving them with clients as appropriate. + Respond to telephone calls and email requests professionally and courteously. + Research and resolve customer issues promptly. + Provide exemplary customer service through written and verbal communication. + Maintain organization of departmental records. + Support the maintenance of reagent and supply inventory. + Work weekend and holiday rotations as scheduled. + Train others on job tasks as assigned. + Maintain all applicable competencies and continuing education credits. + Comply with all standard operating policies and procedures. Essential Skills + Laboratory experience + Sample preparation + Specimen processing + Sample handling + Phlebotomy certification + Specimen collection + Specimen labeling + Accessioning + Packaging Additional Skills & Qualifications + High School diploma with 6+ months of work experience in production or healthcare + Associate's degree in life science with retail or fast-paced experience + Bachelor's degree in a science-related field + Nice to have: phlebotomy, processing, or healthcare experience Work Environment This position requires working the 3rd shift, either Wednesday to Saturday or Friday to Monday from 8:00 pm to 6:30 am, including rotating holidays. The lab is divided into three areas: a reference lab, HLA (DNA testing), and testing labs, servicing various regions. The dress code includes scrubs or business casual attire with long pants and comfortable, clean, close-toed shoes. Equipment used includes centrifuges, freezers, refrigerators, pH meters, and microscopes. Overtime is not likely but additional hours may be available. Job Type & Location This is a Contract to Hire position based out of Indianapolis, IN. Pay and Benefits The pay range for this position is $17.50 - $21.31/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Indianapolis,IN. Application Deadline This position is anticipated to close on Dec 17, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. + **This is a Remote role** **- Full-Time: Monday-Thursday 6am-5pm** **- Comfortable working in a high-volume production environment.** **- Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status** **- Documenting information in multiple platforms using two computer monitors.** **- Proficient in Microsoft office (including Word and Excel)** **We offer:** **Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor** **Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)** **Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance** Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is: $15-$18.32 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a creative and dynamic environment where every day brings new challenges and opportunities. As a Transactions Specialist III within JPMorganChase, you will play a crucial role in managing customer accounts and handling inquiries and requests. Your work will involve processing, clearing, servicing, researching, and settling transactions, ensuring the smooth operation of our financial services. You will be expected to apply your broad knowledge of transaction management protocols and processes and use your developing skills in areas such as artificial intelligence, automation, and data & tech literacy to enhance our services. Your ability to coach and manage conflicts will be key in maintaining a positive work environment and ensuring customer satisfaction. While your work will be guided by established procedures, your developing strategic thinking and innovation skills will be valuable in contributing to solutions for new issues. **Job responsibilities** + Process, clear, service, research, and settle transactions in accordance with established procedures, using your developing knowledge of automation and artificial intelligence + Handle customer inquiries and requests, such as balance inquiries and account maintenance, ensuring a positive customer experience at all touchpoints + Contribute to the resolution of new issues by applying your developing strategic thinking and innovation skills, within the limits of standard policies and procedures + Assist in the training of new employees, leveraging your developing coaching and mentoring skills to facilitate their growth and development + Participate in projects aimed at enhancing the customer experience, using your developing market product knowledge and data & tech literacy skills to offer continuous insight and drive impact **Required qualifications, capabilities, and skills** + Baseline knowledge or equivalent expertise in transaction management, with a focus on processing, clearing, servicing, researching, and settling transactions + Demonstrated ability to handle customer inquiries and requests, with a focus on maintaining a positive customer experience at all touchpoints + Experience with automation and artificial intelligence tools and techniques, with a focus on their application in transaction management + Developing skills in coaching and conflict management, with the ability to assist in the training of new employees and contribute to a positive work environment + Developing skills in strategic thinking and innovation, with the ability to contribute to solutions for new issues within the limits of standard policies and procedures + High school diploma or GED required **Preferred qualifications, skills, and capabilities** + Familiarity or developing knowledge of automation and process optimization tools or technologies. Shift - Monday - Friday - 7:45 am - 4:15 pm This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

Mortgage Loan Processor Location: Carmel, IN (On-site, Full-time) Salary: $45,000-50,000 Hours: Monday-Friday 8:30am-5:30pm, 2 Sat a month 9am-1pm Our client is seeking an experienced Mortgage Loan Processor to join their team in Carmel, IN. This is a full-time, in-office position supporting residential mortgage loan files from application to closing. The ideal candidate is detail-oriented, organized, and thrives in a fast-paced environment. Key Responsibilities: Work directly with loan officers, underwriters, and borrowers to collect and review all required documentation Verify income, assets, credit, and supporting documents in compliance with investor and internal guidelines Prepare files for underwriting submission and respond to conditions Ensure accurate and timely entry of loan data into the LOS Maintain pipeline management for multiple loans at various stages Prepare closing documentation and coordinate final steps with internal and external partners Support adherence to compliance and regulatory standards, including the Bank Secrecy Act Provide exceptional service to borrowers throughout the process Qualifications: High school diploma or equivalent required; college coursework preferred 1-2 years minimum of mortgage loan processing experience required Familiarity with Conventional, FHA, VA, and Non-QM guidelines preferred Strong attention to detail and documentation accuracy Excellent communication, time management, and organizational skills Ability to manage multiple priorities in a deadline-driven environment Proficient in common mortgage loan origination software systems Important Notes: This is a full-time, in-office position in Carmel, Indiana Candidates with backgrounds in underwriting, operations management, or those looking to step back into a processing role will not be considered at this time Please Note: All requirements and qualifications for this role are set by our client. National Mortgage Staffing does not determine eligibility criteria. Thank you for your interest! If your background aligns with our clients needs, one of our Recruiters will reach out. Please Check your spam folder and voicemail for messages from our recruiters. Unfortunately due to high volumes of applicants, we may not be able to respond to those who are not a fit. If you do not hear from us regarding this application, please know we do appreciate your interest and encourage you to continue to keep an eye on our website for new opportunities.

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. Position Summary Process and pre-underwrite conventional, FHA, VA and Bond mortgage loans to ensure compliance with Company, secondary market investor, and government agency standards. Achieve production and quality metrics. Liaison between loan officer, borrower, underwriter and funding. Prepare and review loan file to ensure completeness of submission and supporting documents, as well as compliance with underwriting and investor guidelines. Monitor overall loan processing cycle time to ensure the loan closes on time. Communicate and coordinate the resolution of issues that delay loan closing timeline. “Go to” subject matter expert/lead when Supervisor/Lead is not available. Essential Functions The processor is to become the contact for non-licensed activity once the loan is submitted to them. Monitor the overall lending process, and identify, resolve, and communicate issues that could impact timely closure of loans. Analyze loan-to-value ratio, debt-to-income ratio, credit report, application, income and assets, source(s) of down payment funds and examine supporting documentation to identify potential fraud or misrepresentation. Identify potential issues and communicate to consumer and loan officer. Order and review all third-party documentation, including credit checks, title reports, appraisals, tax returns, verifications of employment/assets, etc. to identify and address potential issues. Stay current with federal, state regulations, policies and industry trends. Check ratios and verify accuracy of AUS findings and program applicability. Review and verify documentation integrity to ensure it aligns with findings, completeness and compliance, and submit loan file to underwriting for approval. Identify qualifying/program issues prior to submission to Underwriting, and re-structure loan as necessary. Provide options within guidelines and makes recommendations if borrowers may qualify for suitable programs. Update and verify accuracy of data input into system. Verify compliance with Company standards, federal and agency regulations, standards, and guidelines, as well as any applicable state-specific and or local regulations, ordinances, etc. Obtain and verify clearance of all underwriting conditions and prepare the file for submission to Closing. Order generation of loan documents. Coach and provide guidance to less experienced Processors as needed. Use and modify templates to compose professional correspondence and emails. Provide status updates to Loan Officers and/or borrowers. Qualifications High school diploma or equivalent required; college courses/technical training related to Business, Finance/Accounting, Legal, or related field is preferred. Total recent work experience includes five or more years' experience as a Loan Processor, preferably processing conventional and FHA loans along with at least two years of experience processing VA and Bond mortgage loans. Ability to build strong relationships with loan officers, production, underwriting, closing and other internal and external partners. Expert knowledge of overall mortgage lending internal processes and control, as well as federal, state, and regulatory requirements/guidelines related to consumer mortgage lending for conventional, FHA, VA and Bond mortgage loans. Expert knowledge of conventional, FHA, VA and Bond mortgage loans, including various product/program guidelines, necessary conditions for approval, and investor specific guidelines. Expert knowledge in new construction documentation and condominium projects. Expert knowledge of valid documentation related to processing consumer mortgage applications (e.g., complex tax returns, financial statements and records, verification of income and deposits, etc.). Sound judgment, ability to think critically, including the ability to evaluate facts and data to draw conclusions, determine the downstream impact of decisions and associated risks. Ability to prioritize multiple tasks in a deadline-driven environment, strong sense of urgency and responsiveness. Excellent customer service, interpersonal, verbal and written communication skills Intermediate math skills. Strong verbal and written communication skills. Strong detail orientation and highly organized. Prior experience using internal data entry systems, Microsoft Word, Excel and PDF/Document Retention programs. Supervision Depending on experience, supervision is intermittent to infrequent Depending on experience moderate to high level of independent judgment and discretion related to area(s) of specialization May provide guidance to less experienced team members to resolve/escalate issues of high complexity Exercise sound judgment in executing core job responsibilities Average monthly pipeline is 14 loans. Travel: 0% Requirements Physical: Work is primarily sedentary; mobility in an office setting. Manual Dexterity: Frequent use of computer keyboard and mouse. Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media. Environmental: Office environment - no substantial exposure to adverse environmental conditions. Hourly Range$22.5298 to $33.7947 USD Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match. Guild Mortgage Company is an Equal Opportunity Employer. This position offers eligibility for incentive compensation. Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant's geographical location.

The Loan Servicing Specialist will report directly to the Loan Operations Manager. The primary responsibilities of this position include customer service, insurance servicing, secondary market servicing, processing payoff statements, maintaining adjustable rate indexes, performing annual escrow analysis, payment of escrow items, providing long-term guidance to borrowers as needed, and other duties requested to assist in the support of other bank activities. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Monitors all outstanding loan files requiring flood insurance to ensure adequate evidence of insurance is maintained at all times; communicate with customers as needed Monitor insurance reports, charge/refund force placed insurance at the loan levels as needed Monitor tax reports, provide any requested information Investor Reporting: Transfer sold loans in the core system, report loan activity monthly or daily as required, report delinquency information as required, remit funds to investors, monitor investor servicing requirements Prepare and issue payoff statements, review and process partial release requests Manage paid loan files, including the cancellation of tax tracking and active flood certs specific to the paid off loan Prepare and record mortgage releases, and record mortgage documents as needed Maintain variable and adjustable rate loan indexes in core system Review reports generated by core system in anticipation of rate adjustments, confirm that applicable borrower notices generate correctly Maintain ongoing communications with borrowers as warranted in providing long-term guidance Monitor, track, and schedule for property inspections, and order appraisals as needed Monthly escrow analysis: review and process the analysis, issue refunds as required Process and remit payment of escrow items timely Report to PMI companies, monitor for changing requirements, and file claims as warranted Research and respond to credit disputes Prepare various reports monthly and quarterly for the Board of Directors Provide customer service to both internal and external customers Process customer telephone payments using TEL, transfers, or other approved payment methods COMPETENCIES Communicating Communicates in a straightforward and assertive fashion Updates relevant people with timely information Listens carefully to what others are saying Respects and considers all opinions, even counter-opinions Demonstrating Integrity Assumes responsibility for mistakes and failures Demonstrates consistency between what is said and what is done Behaves according to sound ethical and legal standards Working with Others Is respectful of others Balances individual goals with team goals Builds and maintains productive relationships with people throughout the organization Adapting to Change Maintains composure in frustrating situations Demonstrations flexibility in working with others Adapts to help others adapt to change COMPLIANCE All positions within Home Bank SB must comply with all state and federal laws and regulations as per the Bank's compliance policies and procedures. SUPERVISORY RESPONSIBILITIES This position does not require supervisory responsibilities. WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms. POSITION TYPE This is a full-time position. Days and hours of work are Monday through Friday, 8:00am to 5pm. TRAVEL There may be occasional travel in connection with property inspections. REQUIRED EDUCATION AND EXPERIENCE High school diploma or equivalent One or more years of administrative experience. Efficient computer skills. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. SIGNATURES The employee signature, printed or electronic, constitutes employee's understanding of the requirements, essential functions and duties of the position.

The Registration/Disclosure Desk Processor is responsible to monitor the overall registration/disclosure process from start to finish, while also providing accurate and appropriate disclosures to customers within the allotted amount of time while ensuring Northwest policies and procedures and Regulatory requirements are met. Essential Functions * Ensure compliance with Northwest policies and procedures, Federal/State regulations, Government Sponsored Entities (GSEs), Agencies (FHA; VA; USDA), third party investors, and vendors * Maximize all technology tools available * Ensure total data/document integrity * Monitor Optimal Blue or Pricing Automation for lock requests * Confirm or Send eConsent for all registered loans once loan is available for disclosure * Monitor Encompass pipelines for all mortgage channels for timely disclosure preparation and delivery to borrowers, and to ensure compliance and avoid monetary implications * Ensure delivery of disclosures for those borrowers who do not agree to electronically receive loan documents; using mail service approved by Northwest to ensure delivery within the required timeframe * Retrieve documents once eConsent/eDisclosures have been electronically signed and returned, as applicable * Order flood zone determinations and deliver required disclosures as needed. * Process change of circumstance requests and re-disclosures * Input NCDD information and upload forms, as applicable * Avoid departmental non-payroll costs by disclosing accurate costs on all Loan Estimates * Recommend improvements to procedures, and service/delivery enhancements * Monitor GFE and APR Variances pipeline and work with team to avoid unnecessary costs * Submit appraisals to underwriting for review and deliver to borrower(s), as applicable * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment Qualifications * High School Diploma or equivalent required * Associate's or Bachelor's Degree preferred * 2 - 6 years experience in the Mortgage Industry or Real Estate field preferred * 2 - 6 years customer service experience and administrative experience preferred * Knowledge of Regulatory Guidelines, proven organizational skills and a team player Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Full-time Description Our Mortgage Servicing Specialist will pull and analyze closing loan documents, checking insurance coverage for properties, prep-to-file booking, and accurate processing of mortgage servicing transactions. While receiving hands-on training by members of the Merchants Mortgage team, you will be able to work in a laid-back environment that encourages team building. After one year as a Servicing Specialist, you will know you were successful if you are able to do the following confidently and independently: Reviewing and processing loan documents after closing for completeness and accuracy. Receiving and managing customer calls via incoming Customer Service Lines. Track all loan related insurance requirements. Validate insurance coverage amounts according to bank and local requirements. Assist with tax and insurance payments on escrow accounts. Verify payment of all taxes and insurance for escrowed and non-escrowed accounts. Book first mortgages and HELOCs on servicing platform. Analyze data and research issues and exceptions while making or recommending appropriate changes. Process incoming and outgoing mail items. Produce and mail late notices and monthly statements, sort, and process payments. Set up ACH plans upon receipt of authorization forms. Prepare and send payoff statements and process incoming payoff proceeds. Requirements What we are looking for... A minimum of three years' mortgage banking experience in areas of loan servicing, or an educational background that provides a level of knowledge typically gained from three years or more experience preferred. Requires at least a high school diploma or GED from an accredited institution. Strong organizational skills required with the ability to prioritize work to meet deadlines. Must demonstrate excellent verbal and written customer service skills. Requires proficient knowledge of MS Word, Excel, and Outlook. Previous mortgage loan servicing experiences strongly preferred. Previous banking experience preferred. About Merchants Ranked as a top performing U.S. public bank by S&P Global Market Intelligence, Merchants Bancorp is a diversified bank holding company headquartered in Carmel, Indiana operating multiple segments, including Multi-family Mortgage Banking that offers multi-family housing and healthcare facility financing and servicing; Mortgage Warehousing that offers mortgage warehouse financing; and Banking that offers retail and correspondent residential mortgage banking, agricultural lending, and traditional community banking. Merchants Bancorp, with $18.8 billion in assets and $11.9 billion in deposits as of December 31, 2024, conducts its business primarily through its direct and indirect subsidiaries, Merchants Bank of Indiana, Merchants Capital Corp., Merchants Capital Investments, LLC, Merchants Capital Servicing, LLC, Merchants Asset Management, LLC, and Merchants Mortgage, a division of Merchants Bank of Indiana. Merchants Bank and Merchants Capital have recently been honored with the 2025 USA Today Top Workplaces recognition, ranking 22nd nationally within the 500-999 employee category. This is the second year that Merchants has been recognized with this award. These accolades build on our strong history of workplace recognition, including being named a Best Place to Work in Indiana for seven consecutive years (2016-2022). For more information read the entire article here. PM20 #BK

Handles back end loan operation activities and completes loan files to ensure they meet auditor and examiner standards set by the bank. Specific duties expected to be performed are shown below: Responsibilities and Accountabilities: Put all loans on the designated system (s) Scan and Image loan documents. Files are expected to be completed per NSB standards that are designed to fulfill expectations of auditors and examiners. Assist with maintenance of transfers and recurring payments Types and mails approval and denial letters to applicants as directed by lenders. Expected to maintain Consumer, Mortgage, and Commercial files as requested by Supervisor or Department Leaders. Track required documents for each loan type Files UCC's Assist with escrow related information and maintenance Assists lenders and lending customers as needed. Assists with answering phone calls and direct to appropriate area Processes all payment books for department. Other duties as assigned Competencies: Customer Service Time Management Detail Orientation Problem Solving Requirements Role Qualifications: Education/Experience Desire two years banking/related job experience; or minimum one year banking and/or training (desire Customer Service Representative background); or equivalent combination of education and experience; or One year certificate from college or technical school. Other Skills and Abilities Oral/Written communication skills Maintain confidentiality of customer information Decision-making skills PERFORMANCE MEASURES: Quality and accuracy of work performed Reliability, friendliness, thoroughness and timeliness of services provided Adherence to Bank policy and Federal and State Regulatory requirements Participation in training and appropriate professional developments Appropriate attendance record and punctuality Professional work place appearance and conduct Meets or exceeds goals as pre-established by VP of Lending and Loan Operations Supervisor that are aligned with the strategic plan WORKING CONDITIONS: Work is performed largely within the Bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration required. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally during normal business hours. Unscheduled evening and weekend work may be needed to meet the needs of customers and employees. Occasional travel between offices may be required. Must be able to lift and move up to 20 pounds of office supplies and equipment. Some bending, turning, and twisting required. GENERAL NOTICE: This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability. This position description does not constitute an employment agreement between the Bank and employee and is subject to change by the employer as the needs of the Bank and requirements of the position change.

First Merchants Bank is seeking an Escrow Loan Servicing Specialist to join our team! This position will perform a variety of maintenance and transactions to service and support Commercial and Consumer Loans with a focus on Escrow. Tasks are to be performed in a timely manner as deemed critical in accordance with Regulatory requirements and departmental procedures. Essential Duties and Responsibilities: Support the commercial and consumer loan sales team by extending the FMB mission through responsiveness to internal business partner phone calls, emails, and other communication request methods in a professional, thorough, accurate and timely manner. Manage escrow accounts for commercial and consumer loans including the collection and disbursement of taxes, insurance premiums, and other required fees related to escrow. Complete commercial and consumer loan maintenance submitted via workflow to the escrow queue or other authorized channels escalating the issue or resolution when necessary. This would include escrow payments. Work with third party vendors to manage escrow such as Lereta, Miniter, Hub, insurance agents, taxing authorities, ect. Assist with testing Core Processing system enhancements. Open and maintain escrow accounts including preparing and reviewing escrow statements, reconciling escrow, processing surplus refunds, reporting, etc. Participate in special assignments as assigned. To be successful in this role, we require the following: High School Diploma or equivalent (GED). A minimum of two (2) years of experience in financial service, loan operations, servicing, or lending. The following would be a plus: At least 1 year experience working with Commercial and Consumer loan escrow accounts is preferred. First Merchants offers the following: Base Pay PLUS Bonuses Medical, Dental and Vision Insurance 401k Health Savings and Flexible Spending Accounts Vacation/Sick Time Paid Holidays Paid Parental Leave Tuition Reimbursement Additional Benefits A little about us: First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy. Our Vision is: To enhance the financial wellness of the diverse communities we serve. Our Mission is: To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders. Our Team: "We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging." Apply today to begin your career with us!

Perform data entry for all tickets that are not systematically read. Review runs for out of balance transactions. Review out of balance transactions and determine which type of error occurred. Process correction to balance the transaction. Receive, process and transmit all internal departments' proofs. Build, verify and transmit POD posting files. Distribute information to internal customers. Communicate with Banking Centers on basic troubleshooting of scanners and out of balance transactions. Process incoming Lockbox transactions for commercial clients We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements High school diploma or GED 1+ year of data entry, administrative operations, processing or related professional work experience Experience with Microsoft Office tools Strong Excel skills Commercial banking operations/processing experience

Join the winning team at First Business Bank as a Loan Servicing Specialist! First Business Bank is a Top Workplaces USA company, learn more here. At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority - they embody ambition, experience, and client focus. The result is extremely engaged employees who provide unmatched client satisfaction. With comprehensive total rewards to support our team members, a commitment to valuing each other's differences, and a focus on improving our communities, we are confident you'll find the experience is your advantage. We're delighted you're considering joining us! OVERVIEW This role is an onsite position 8am-5pm Monday-Friday with the flexibility of 1 day remote post onboarding. Join our newest specialty lending group, that is seeing amazing growth and is looking to add hard-working, motivated talent to their Indy team. The Loan Servicing Specialist is the primary contact who services the day to day needs of the client through system management and customer service. Success is achieved through exceptional organizational skills, communication skills, and detail. POSITION OVERVIEW: * Primary responsibility is to service dealers and auction clients. * Process new loans within established cutoff and/or turn times. * Manage titles coming from auctions and sending titles to dealers upon payoffs or on a title release within established cutoff and/or turn times. * Reconcile monthly lot audit inspections and communicate results to management. * Assure that dealers maintain compliance with their agreement and exercise collection skills when necessary. * Provide best in class customer service to dealers and auctions. * Develop a thorough understanding of the bank's policies, processes and procedures. POSITION REQUIREMENTS: * High school diploma or equivalent * Automotive financing or Banking experience preferred * Able to effectively and professionally communicate with clients and internal team members. * Self-motivated, independent and able to effectively utilize training and resource materials. * Proficiency with Outlook, Excel, Word * Effectively prepare or review of documents and reports using Microsoft Office based products, Customer Relationship Management (CRM) tools and internal work queues at a satisfactory pace.

Join our team, where you'll play a key role in driving efficiency and accuracy. Elevate your career in a fast-paced environment that values excellence and innovation! As a Transactions Specialist II in the Exception Processing department you will be responsible for processing daily document transactions, each function may have multiple tasks per transaction. These transactions require judgment and experience with limited direct supervision. While receiving clear instruction, you must maintain the highest level of production and accuracy on a daily basis. Job responsibilities • Perform a variety of Operation functions centered on the processing of data and documentation • Provide Confirmation - provides specific account information to third-party requestors that confirm the customer's bank relationship and verifies deposits or account balances • Handle deposit Exceptions/Returns, Research, Document Preparation, Handling, Reviewing, and Processing Transactions and Remittances • Perform root cause analyses on new / recurring issues or control gaps • Communicate with Business Partners to facilitate resolution of outstanding cases/issues • Determine routine decisions and course of action • Be able to evaluate and analyze data from multiple sources in a fast-paced environment • Adapt to changing needs & deadlines and remain calm when under pressure Required qualifications, skills, and capabilities • Strong control and quality management skills; Analytical skills with accuracy and attention to detail • Able to drive results through a "hands-on" approach • Able to work with time critical deliveries • Able to respond to a changing environment • Able to multi task with positive “Can Do” attitude • Contribute to an environment of collaboration and mutual responsibility • Exceptional systems capability including all Microsoft Office applications, Excel, PowerPoint, and Word • Strong written and verbal communication skills with ability to deliver direct feedback • Excellent organizational and time management skills • Able to handle multiple priorities and meet deadlines • Self-starter with strong work ethic and ability to work independently with limited supervision Preferred qualifications, skills, and capabilities • Banking operations or financial service industry experience Work Schedule: Monday - Friday 7:45am - 4:15pm with possible mandatory overtime on Tuesdays

About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary: SolomonEdwards is looking for a Home Loan Specialist I for one of its mortgage clients to perform daily loan reviews to ensure the accuracy of loan findings. You will act as a key contributor to facilitate efficient and effective processes that support business and customer service objectives. Position Locations: Phoenix, AZ Tampa, FL St. Louis, MO Plano, TX Essential Duties: - Perform routine data entry and validation tasks. - Initiate third-party orders (title, appraisal, hazard, flood cert, credit, etc.). - Review and validate loan documents. - Handle routine calls, emails, and/or chat responses. - Monitor work queues and intervene as needed. - Perform other related duties as required and assigned. - Demonstrate behaviors that are aligned with the organization's desired culture and values. Qualifications: - Associate's degree or equivalent work experience. - Financial Services and, if possible, mortgage industry experience preferred. - General understanding of applicable Federal, State, and Local Regulations. Skills and Job-Specific Competencies: - Proficiency in Microsoft Office. Travel Requirements: No travel will be required, unless at the client's discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices. Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24. Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k). Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated. We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves. Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy. Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise Job Ref: 141857 ### Place of Work On-site ### Requisition ID 141857 ### Application Email ****************************

As a Specimen Processor, you will perform clerical and technical laboratory duties with precision and accuracy, ensuring high-quality service that exceeds customer expectations. You will be responsible for executing daily scheduled tasks, taking initiative within the scope of the role, and striving to improve work processes based on laboratory and client needs. Your role is crucial in providing lifesaving diagnostic services to patients and providers. Responsibilities * Understand and adhere to all applicable regulatory and compliance requirements. * Support leadership during audits as needed. * Ship, receive, and track packages and specimens while maintaining sample integrity. * Receive, classify, and process specimens accurately and expediently. * Inspect specimens and paperwork for accuracy and acceptability. * Ensure samples are handled and stored at appropriate temperatures. * Perform data entry functions accurately using appropriate systems. * Proofread work for content, spelling, accuracy, and document format. * Maintain sample integrity and ensure proper identification of all specimens. * Prepare samples for laboratory testing as needed. * Perform reagent preparation when required. * Operate, troubleshoot, and perform routine maintenance on laboratory equipment. * Identify and document sample issues or discrepancies, resolving them with clients as appropriate. * Respond to telephone calls and email requests professionally and courteously. * Research and resolve customer issues promptly. * Provide exemplary customer service through written and verbal communication. * Maintain organization of departmental records. * Support the maintenance of reagent and supply inventory. * Work weekend and holiday rotations as scheduled. * Train others on job tasks as assigned. * Maintain all applicable competencies and continuing education credits. * Comply with all standard operating policies and procedures. Essential Skills * Laboratory experience * Sample preparation * Specimen processing * Sample handling * Phlebotomy certification * Specimen collection * Specimen labeling * Accessioning * Packaging Additional Skills & Qualifications * High School diploma with 6+ months of work experience in production or healthcare * Associate's degree in life science with retail or fast-paced experience * Bachelor's degree in a science-related field * Nice to have: phlebotomy, processing, or healthcare experience Work Environment This position requires working the 3rd shift, either Wednesday to Saturday or Friday to Monday from 8:00 pm to 6:30 am, including rotating holidays. The lab is divided into three areas: a reference lab, HLA (DNA testing), and testing labs, servicing various regions. The dress code includes scrubs or business casual attire with long pants and comfortable, clean, close-toed shoes. Equipment used includes centrifuges, freezers, refrigerators, pH meters, and microscopes. Overtime is not likely but additional hours may be available. Job Type & Location This is a Contract to Hire position based out of Indianapolis, IN. Pay and Benefits The pay range for this position is $17.50 - $21.31/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Indianapolis,IN. Application Deadline This position is anticipated to close on Dec 17, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a dynamic environment where every day brings new challenges and opportunities. As a Transactions Specialist II within JPMorganChase, you will play a crucial role in processing and servicing transactions, ensuring smooth operations for all customer accounts. Your responsibilities include handling document transactions, which may involve moderately complex tasks within a structured and supervised environment. You will be tasked with extracting checks and remittances from envelopes, inputting data into systems, and maintaining the highest standards of production and accuracy. Your critical thinking and problem-solving skills are essential for success in this role. Job responsibilities Process and clear transactions, adhering to established routines and procedures, ensuring accuracy and timeliness. Handle customer inquiries and requests related to account balances and transactions, providing a positive customer experience at all touchpoints Escalate non-routine issues to senior team members, applying common sense and experience of similar situations to identify potential solutions. Contribute to innovation efforts by applying knowledge of artificial intelligence and automation to optimize transaction processes. Maintain up-to-date knowledge of market products and industry regulations, using this knowledge to ensure compliance in all transaction activities. Required qualifications, capabilities, and skills Baseline knowledge of transaction management processes, including processing, clearing, servicing, researching, and settling transactions. Demonstrated ability to handle customer inquiries and requests, with a focus on providing a positive customer experience. Experience with escalating non-routine issues, applying common sense and experience of similar situations to identify potential solutions. Developing proficiency in artificial intelligence and automation, with experience applying these technologies to optimize transaction processes. Familiarity with market products and industry regulations, with the ability to apply this knowledge to ensure compliance in transaction activities. High school diploma or GED required. Physical requirements: sitting up to 95% of the time, standing up to 10% of the time, lifting up to 5% of the time and up to 50 pounds, walking up to 10% of the time. Preferred qualifications, skills, and capabilities Familiarity or developing knowledge of automation and process optimization tools or technologies. Schedule: Monday - Friday, 7:00 am - 3:30 pm or 8:00 am - 4:30 pm This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

The commercial loan processor position is part of the commercial lending department and reports to the commercial credit analyst. The primary responsibility of this position includes managing the workload of the commercial processing department. This includes but is not limited to processing and document preparation for new loans, balancing loan accounts and tracking exception items. This position will serve as a liaison between the lender and the customer when questions arise regarding the status of an impending loan. Other duties covered by this position include completing loan closing documents and assisting customer with loan questions, payments and payoff, making sure that tasks are completed in a timely manner, and making sure that the workload is spread evenly between all commercial loan processors. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provide loan processing support for commercial loans. This will involve underwriting support, loan documentation preparation, loan booking, and loan maintenance. Maintain knowledge of current loan documentation guidelines for commercial loans to perfect the banks lien on the collateral. Assist with the processing of loan payments and advances for the loan operations department. Responsible for maintaining loans in pending for progress, including ordering and tracking appraisals, title work, and other information necessary for loan closing. Conduct the preliminary file review prior to loan closings to ensure all documentation is accurate. Preparing and mailing denial letters, processing paid loans, as well as prepare loan advances. Scan lending documents and processing rate changes. Answer customer questions and make any necessary corrections to the customer's file. Answer customer questions that arise during the loan process and on an on-going basis thereafter. Handle SBA loan monitoring, payment processing and correspondence with our SBA servicing agent. Handle participation loan monitoring, payment processing and correspondence with participant banks. Maintain, review and process insurance certifications and tracking to ensure all collateral insurance is up to date. As part of the overall loan operations team, this position may be requested to assist in the support of other bank activities including other lending areas and departments of the bank. COMPETENCIES Communicating Communicates in a straightforward and assertive fashion Updates relevant people with timely information Listens carefully to what others are saying Respects and considers all opinions, even counter-opinions Demonstrating Integrity Assumes responsibility for mistakes and failures Demonstrates consistency between what is said and what is done Behaves according to sound ethical and legal standards Working with Others Is respectful of others Balances individual goals with team goals Builds and maintains productive relationships with people throughout the organization Adapting to Change Maintains composure in frustrating situations Demonstrates flexibility in working with others Adapts to help others adapt to change Lending with Prudence Learns about each customer's unique financial situation Learns about each customer's credit and ability to repay their loans Follows the bank's lending policies and procedures Ensures that the bank makes prudent lending decisions Ensures compliance with all relevant laws and regulations Representing the Bank Answers customer questions and fully addresses their concerns Manages difficult customer situations and treats others with respect Maintains a neat and professional appearance Maintains an overall knowledge of the bank's products and services Cross-sells the bank's products and services to its customers and prospects Professional Excellence Prepares useful and timely reports for a variety of different purposes Ensures the reliability of prepared documents Demonstrates a consistently high level of professional judgement Maintains independence and objectivity in carrying out job responsibilities JOB KNOWLEDGE Strong business and financial knowledge Loan Processor job knowledge Knowledge of department-related financial services regulations and compliance Knowledge of lending and lending policies and procedures Strong knowledge of the company's products and services Knowledge of the company's operations and management COMPLIANCE All positions within Home Bank SB must comply with all state and federal laws and regulations as per the Bank's compliance policies and procedures. SUPERVISORY RESPONSIBILITIES This position does not require supervisory responsibilities. WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms. POSITION TYPE This is a full-time position. Days and hours of work are Monday through Friday, 8:30am to 5pm. This position may require long hours and weekend work. TRAVEL Travel is not expected for this position. REQUIRED EDUCATION AND EXPERIENCE Must have a high school degree or equivalent. One to three years' experience in a related position in a community bank preferred. This job requires skills needed in a typical office environment. This includes computer skills, communications skills, as well as utilization of office equipment. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.