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Become A Loan Servicing Specialist

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Working As A Loan Servicing Specialist

  • Processing Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Getting Information
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • Stressful

  • $37,710

    Average Salary

What Does A Loan Servicing Specialist Do At Wells Fargo

* performing advances from loans (including high-dollar outgoing wires); making payments (including payoffs) to the system utilizing wires, EBSs, and checks; making adjustments to the loans in the system of record (AFS), such as Assignment Unit changes, Officer changes, address changes, changes to the BQR/CQR, etc.
* On a daily basis, the LSS5 will be taking direction from colleagues across the nation and coordinating professionally and consultatively.
* Position requires a high degree of diplomacy and the ability to work with a variety of personalities.
* Good communication skills are a must, as finding solutions may require heavy E
* Mail correspondence as well as telephoning.
* Teamwork is also needed to ensure Department SLAs are met without fail, daily.
* Department team members maintain a high-level of accuracy… at day-end, each Loan Servicing Specialist compiles a Batch of their day’s work, that they or a backup team member will audit on Day 2, which in turn may also be checked by Quality Assurance.
* Ancillary duties will be addressing anomalies/outages unearthed by internal reports, and handling of atypical items that are tracked via Special Handling Ticklers.
* Main softwares being used: AFS, COLTS, WEPOD, WIPS, FLO, LDIC, CEO Wire, StoreVision, CreditView, WLIS, RIMS, E
* TRAC, and Access.
* Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
* They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following, and adhering to all applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions

What Does A Loan Servicing Specialist Do At Freddie Mac

* Responsible for review of multifamily commercial loan documentation – ensuring that it is consistent and in compliance with Loan Commitments and Freddie Mac requirements.
* Supports Manager in the review and approval of team’s work product.
* Assists Manager in the development of processes to support new products/complex transactions.
* Independently determines and develops approach to solutions.
* Interacts with senior customer personnel.
* Supports training both within the team as well as with the customer.
* Supports Manager with team assignments and acts as a resource to team helping to address and resolve issues.
* Work Location Zip Code:
* Division:
* Multifamily

What Does A Loan Servicing Specialist Do At Comerica

* Service Effectiveness
* Monitors receipt and assignment of work items, including issue resolution.
* Monitor department workload to defined service levels.
* Maintain daily production logs.
* Train and assist Collateral Analyst I and Collateral Analyst II on existing procedures.
* Creates and maintains work assignments to ensure appropriate staffing.
* Reviews accounts to identify problems and provide recommendations to resolve account activity issues.
* Provides customer service and support to external customers.
* Identify process improvement opportunities or initiatives to improve the client/customer experience.
* Act as SME supporting Lean Six Sigma engagements to reduce/eliminate process waste and increase efficiencies.
* Serves as primary contact with lending groups and customers to assist in escalated issue resolution.
* Provide guidance and recommendations to external customers in relation to their maintenance requests to ensure policies and procedures are adhered to.
* Risk Management
* Supports oversight and provides recommend improvements to operation controls for the Collateral Services team to successfully pass all risk exams, audits, and business continuity tests.
* Assist with the remediation or development of work plans to address issues timely.
* Participate in Collateral Services audits/exams by providing needed resources and requested information per agreed upon timeframes and ensure all requested responses for all exceptions or issues completed within the requested time frame.
* Develop, review and update procedures and process flows to ensure work is effectively documented.
* Travel Travel is not required of this position.
* Relocation Relocation is not available for this position.
* Bachelor's Degree, Business Administration OR High School Diploma or GED and 4 years' experience in Financial Services or Lending Operations
* years of commercial loan experience
* years of customer service experience
* year of experience with PC based mainframe systems, loan accounting system (AFS), Deals and Microsoft Work Products
* years of experience of applied use of CLS Workflow or loan operating systems Equal Opportunity Employer Minorities/Women/Protected

What Does A Loan Servicing Specialist Do At Robert Half

* processing; closing and compliance on loans; reviewing completed loan packages against system data; correcting errors to loan packages and/or system data; obtaining missing information; may resolve exception processing issues.: 6+ months administrative experience or interacting with customers/people.
* If this aligns with what you are looking for please email all current resumes to Teairra.boyd@roberthalf.com
* Accountemps matches highly skilled professionals with accounting finance jobs at the best companies on a temporary and temporary-to-hire basis.
* Our mission is to provide you with a rewarding finance or accounting job that is well matched to your professional skills – helping you to advance in your career.
* Our experience, combined with the resources of our worldwide network of offices, makes Accountemps a great resource for your career.
* We offer excellent opportunities to find temporary accounting and finance jobs for all experience levels.
* From accounting clerks and bookkeepers to accounts payable and staff accountants, we can provide you unparalleled access to exciting career opportunities.
* But don't take our word for it.
* Our company once again was named first in our industry on Fortune® magazine's list of "World's Most Admired Companies" (March 1, 2017), and 9 out of 10 of our customers would recommend our service to a colleague.
* Contact your local Accountemps office at 888
* or visit www.accountemps.com to apply for this job now or find out more about other job opportunities.
* All applicants applying for U
* S. job openings must be authorized to work in the United States.
* All applicants applying for Canadian job openings must be authorized to work in Canada.
* Accountemps.
* An Equal Opportunity Employer M/F/Disability/Veterans
* By clicking 'Apply Now' you are agreeing to Robert Half Terms of

What Does A Loan Servicing Specialist Do At First California Mortgage Company

* Customer Service Respond to incoming phone calls and emails from borrowers.
* As well as loan officers, other company associates and our sub-servicer DMI and assist accordingly.
* Respond to the servicing voicemails and return phone calls.
* DMI Create Data Tape
* Daily upload, boarding, of previous day’s funded loans to DMI’s secure website.
* Respond to DMI loan correction requests on boarded loans, daily.
* Scan and email all purchase advices for loans transferred.
* Check Processing
* Memo mortgage loan payments on FICS.
* Forward payments to new servicers (if applicable).
* Complete payment transmittals in Excel.
* Create mass memos of the transmittals in FICS.
* Memo principal reductions in FICS.
* Forward principal reductions to new servicers (if applicable).
* Generate loan histories as requests are received.
* Mortgage Insurance
* Complete MI Certs and check requests for borrowers with MI payments due.
* DMI Reports
* Pull reports generated by DMI from the FTP secure site and save for First Cal records.
* Insurance Mail
* Daily process of opening insurance mail and noting the new servicer information.
* Insurance is forwarded to the new investor at the end of each week.
* Servicer Contact Sheet
* Maintain a list of all servicers updating as new servicer relationships are established.
* Competency:
* To perform this job successfully, an individual should demonstrate the following competencies: attention to detail, meet daily deadlines, follow policies & procedures, prioritizes and plans work activity, reacts well under pressure, and demonstrates accuracy and thoroughness and completes work in a timely manner.
* Supervisory/Management Responsibilities:
* None

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How To Become A Loan Servicing Specialist

A high school diploma or equivalent is typically required for most financial clerk jobs. These workers usually learn their duties through on-the-job training.


Financial clerks typically need a high school diploma or equivalent to enter the occupation. Employers of brokerage clerks may prefer candidates who have taken some college courses in business or economics and, in some cases, require a 2- or 4-year college degree.


Most financial clerks learn how to do their job duties through on-the-job training. Some formal technical training also may be necessary; for example, gaming cage workers may need training in specific gaming regulations and procedures.


Financial clerks can advance to related occupations in finance. For example, a loan interviewer or clerk can become a loan officer, and a brokerage clerk can become a securities, commodities, or financial services sales agent, after obtaining the required education and license.

Important Qualities

Communication skills. Financial clerks should have good communication skills so that they can explain policies and procedures to colleagues and customers.

Math skills. The job duties of financial clerks, including calculating charges and checking credit scores, require basic math skills.

Organizational skills. Strong organizational skills are important for financial clerks because they must be able to find files quickly and efficiently.

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Loan Servicing Specialist jobs

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Loan Servicing Specialist Career Paths

Loan Servicing Specialist
Mortgage Loan Processor Office Manager Accounts Payable Clerk
Account Payables Analyst
6 Yearsyrs
Service Specialist Personal Banker Office Manager
Administrative Manager
6 Yearsyrs
Operations Specialist Operations Manager Property Manager
Asset Manager
7 Yearsyrs
Specialist Analyst Finance Analyst
Assistant Vice President
7 Yearsyrs
Quality Assurance Analyst Quality Assurance Manager Operations Manager
Chief Executive Officer
8 Yearsyrs
Consumer Loan Underwriter Senior Loan Processor
Client Relations Manager
6 Yearsyrs
Loan Analyst Underwriter Assistant Vice President
Credit Officer
5 Yearsyrs
Administrative Manager Bookkeeper Assistant Office Manager
Executive Assistant/Office Manager
6 Yearsyrs
Consumer Loan Underwriter Senior Underwriter Assistant Vice President
Manager, Assistant Vice President
7 Yearsyrs
Research Analyst Account Executive Realtor
Property Management Specialist
6 Yearsyrs
Specialist Account Manager Operations Manager
Property Manager
6 Yearsyrs
Collections Specialist Loss Mitigation Specialist Foreclosure Specialist
Property Preservation Specialist
6 Yearsyrs
Service Specialist Operations Specialist Account Manager
Relationship Manager
6 Yearsyrs
Operations Analyst Finance Manager Chief Finance Officer
Senior Executive Assistant
7 Yearsyrs
Mortgage Loan Processor Loan Officer
Senior Loan Processor
6 Yearsyrs
Underwriter Marketing Representative Senior Sales Representative
Senior Representative
5 Yearsyrs
Operations Specialist Project Manager Vice President
Senior Vice President
12 Yearsyrs
Home Preservation Specialist Consumer Loan Underwriter Senior Underwriter
Underwriting Manager
8 Yearsyrs
Work Director Administrative Manager Project Manager
Vice President
8 Yearsyrs
Quality Assurance Analyst Business Analyst Assistant Vice President
Vice President And Manager
10 Yearsyrs
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Loan Servicing Specialist Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • Hmong

  • French

  • Chinese

  • Vietnamese

  • Mandarin

  • Italian

  • Arabic

  • Hindi

  • Malay

  • Russian

  • Tagalog

  • Portuguese

  • German

  • Swedish

  • Korean

  • Khmer

  • Ukrainian

  • Armenian

  • Thai

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Loan Servicing Specialist

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Loan Servicing Specialist Education

Loan Servicing Specialist

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Top Skills for A Loan Servicing Specialist


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Top Loan Servicing Specialist Skills

  1. Loan Documents
  2. Foreclosure Process
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Review loan documents and approvals prepared by counsel, ensured consistency and compliance.
  • Reviewed portfolio reports in order to determine compliance, integrity and timeliness of the foreclosure processing.
  • Serve clients with excellent customer service resulting in high customer retention rate and dramatically increased product sales.
  • Contacted underwriters for status updates on modifications for loan modifications.
  • Stayed apprised of governmental updates to loss mitigation processing procedures.

Top Loan Servicing Specialist Employers

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Loan Servicing Specialist Videos

Loan Servicing - (512) 464-1214 - We Provide Comprehensive Loan Servicing Options - Texas Note Co.

13-55562 Jeffrey Kuns v. Ocwen Loan Servicing