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What does a loan servicing specialist do?

Updated January 8, 2025
7 min read
What does a loan servicing specialist do

A loan servicing specialist is an individual who reviews, authorizes, and recommends commercial and personal loans for approval. It is the loan officer who meets with their applicants to identify their creditworthiness. Typically, they work at credit unions, commercial banks, mortgage companies, and financial institutions. They ensure operational risk controls, regulatory policies and standards, and compliance. Among the skills necessary for the job include customer service and relations, leadership, analytical skills, and communication skills.

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Loan servicing specialist responsibilities

Here are examples of responsibilities from real loan servicing specialist resumes:

  • Manage the non-judicial and judicial FNMA foreclosure portfolio.
  • Time management and organization skills to effectively prioritize multiple objectives and achieve volume goals.
  • Coordinate and schedule settlements upon final loan approval and review HUD-1 for reconciliation of itemize financial data.
  • Train new hires in the MSP system to ensure they understand how to gather data and for escrow analysis.
  • Prepare internally generate commercial loan documentation for all states the organization does business in.
  • Work with LIS, LPS, and ESO program.
  • Create securities from loans with similar characteristics.
  • Update and research loan inquires on the MERS system.
  • Register or deactivate loans accordingly at the MERS online website.
  • Issue line of credit advances to the borrower by check, ACH, or wire transfer.
  • Audit loan files, image to ICMP, and pass to negotiations department for further review.
  • Execute guidance and support to USAA members for conforming, non-conforming, and VA home loans.
  • Complete revenue fee audits for guarantee foreclosure title search reports and REO closing using underwriter websites.
  • Review and note documents into CPI per borrower's request for short sale or deed in lieu.
  • Validate data and documents for accuracy in multiple corporate systems including CPI and a loan image viewer.

Loan servicing specialist skills and personality traits

We calculated that 17% of Loan Servicing Specialists are proficient in Loan Modifications, Customer Service, and Foreclosure Process. They’re also known for soft skills such as Communication skills, Math skills, and Organizational skills.

We break down the percentage of Loan Servicing Specialists that have these skills listed on their resume here:

  • Loan Modifications, 17%

    Managed a pipeline of 200+ loans activating / removing also requesting additional information needed for the Loan Modification Review.

  • Customer Service, 12%

    Maintained excellent level of communication with support areas to effectively analyzed and resolved customer service issues within 24 hours.

  • Foreclosure Process, 5%

    Determined if foreclosure processing procedures were in accordance with applicable state and federal laws and documented any exceptions.

  • Real Estate, 4%

    Worked extensively with mortgage loan underwriters for investigations in real estate and loan operation procedures based on investor guidelines.

  • Loss Mitigation, 4%

    Review GSE mortgage servicing requirements for Collections, Borrower Solicitation, Loss Mitigation, Bankruptcy, Foreclosure and Property Preservation compliance.

  • Escrow Accounts, 4%

    Verified and validated projections of scheduled disbursements from borrower's escrow accounts.

Most loan servicing specialists use their skills in "loan modifications," "customer service," and "foreclosure process" to do their jobs. You can find more detail on essential loan servicing specialist responsibilities here:

Communication skills. The most essential soft skill for a loan servicing specialist to carry out their responsibilities is communication skills. This skill is important for the role because "financial clerks should be able to explain policies and procedures to colleagues and customers." Additionally, a loan servicing specialist resume shows how their duties depend on communication skills: "upload all communications/curative documents to msp, icmp and third party systems. "

Math skills. Many loan servicing specialist duties rely on math skills. "the job duties of financial clerks includes calculating charges and updating financial records.," so a loan servicing specialist will need this skill often in their role. This resume example is just one of many ways loan servicing specialist responsibilities rely on math skills: "experience with fha b-e claims knowledge of fha hud requirements and guidelines perform mathematical calculations ensure confidential information stays secure"

Organizational skills. loan servicing specialists are also known for organizational skills, which are critical to their duties. You can see how this skill relates to loan servicing specialist responsibilities, because "financial clerks must be able to arrange files so they can find them quickly and efficiently." A loan servicing specialist resume example shows how organizational skills is used in the workplace: "displayed immense knowledge of federal law, investor guidelines, and organizational policies. "

Most common loan servicing specialist skills

Choose from 10+ customizable loan servicing specialist resume templates

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Loan Servicing Specialist Resume
Loan Servicing Specialist Resume
Loan Servicing Specialist Resume
Loan Servicing Specialist Resume
Loan Servicing Specialist Resume
Loan Servicing Specialist Resume
Loan Servicing Specialist Resume
Loan Servicing Specialist Resume
Loan Servicing Specialist Resume
Loan Servicing Specialist Resume
Loan Servicing Specialist Resume
Loan Servicing Specialist Resume
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Loan Servicing Specialist Resume
Loan Servicing Specialist Resume
Loan Servicing Specialist Resume

Compare different loan servicing specialists

Loan servicing specialist vs. Processor

Processors are employees who deal with clients and ensure that the clients' requests are provided. Processors usually handle loans or any other related claims. They are in charge of managing the submission of the clients' rights. They communicate the requirements to clients, schedule appointments, receive requirements submitted by clients, validate the requirements, and endorse further processing and approval requirements. Processors act as the bridge between clients and other institutions. They also communicate the request's status to clients and assist should it be needed after approval.

If we compare the average loan servicing specialist annual salary with that of a processor, we find that processors typically earn a $33,701 lower salary than loan servicing specialists make annually.While the two careers have a salary gap, they share some of the same responsibilities. Employees in both loan servicing specialist and processor positions are skilled in customer service, outbound calls, and mortgage loans.

There are some key differences in the responsibilities of each position. For example, loan servicing specialist responsibilities require skills like "loan modifications," "foreclosure process," "real estate," and "loss mitigation." Meanwhile a typical processor has skills in areas such as "data entry," "patients," "standard operating procedure," and "strong customer service." This difference in skills reveals the differences in what each career does.

Processors earn the highest salaries when working in the finance industry, with an average yearly salary of $35,573. On the other hand, loan servicing specialists are paid more in the finance industry with an average salary of $59,466.On average, processors reach similar levels of education than loan servicing specialists. Processors are 1.1% less likely to earn a Master's Degree and 0.0% less likely to graduate with a Doctoral Degree.

Loan servicing specialist vs. Document processor

Document processors are professionals who are responsible for managing the documenting processes and systems of an organization. These processors are required to organize documents after they have received and processed incoming documents such as texts and audio-visual formats. They must follow the data program techniques and procedures so that they can maintain data entry requirements and ensure quality assurance with all work completed. Document processors must also adhere to companies when handling materials, especially those with confidential information.

A career as a document processor brings a lower average salary when compared to the average annual salary of a loan servicing specialist. In fact, document processors salary is $33,069 lower than the salary of loan servicing specialists per year.While the salary may differ for these jobs, they share a few skills needed to perform their duties. Based on resume data, both loan servicing specialists and document processors have skills such as "real estate," "fha," and "loan applications. "

In addition to the difference in salary, there are some other key differences worth noting. For example, loan servicing specialist responsibilities are more likely to require skills like "loan modifications," "customer service," "foreclosure process," and "loss mitigation." Meanwhile, a document processor has duties that require skills in areas such as "data entry," "quality standards," "computer system," and "office equipment." These differences highlight just how different the day-to-day in each role looks.

On average, document processors earn a lower salary than loan servicing specialists. Some industries support higher salaries in each profession. Interestingly enough, document processors earn the most pay in the insurance industry with an average salary of $36,054. Whereas loan servicing specialists have higher pay in the finance industry, with an average salary of $59,466.Average education levels between the two professions vary. Document processors tend to reach similar levels of education than loan servicing specialists. In fact, they're 1.6% less likely to graduate with a Master's Degree and 0.0% more likely to earn a Doctoral Degree.

Loan servicing specialist vs. Mortgage loan processor

A mortgage loan processor is a person who is responsible for the preparation of mortgage applications and any other paperwork. Mortgage loan processors interview the loan applicants, assist them in selecting the right mortgage, and approve or reject their applications. They are expected to have excellent communication, extraordinary interpersonal abilities, and strong attention to detail. Their job involves working with the loan officer and the underwriter. Also, they must be equipped with management skills and aptitude in math.

On average scale, mortgage loan processors bring in lower salaries than loan servicing specialists. In fact, they earn a $22,205 lower salary per year.Using the responsibilities included on loan servicing specialists and mortgage loan processors resumes, we found that both professions have similar skill requirements, such as "customer service," "fha," and "investor guidelines.rdquo;

There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a loan servicing specialist is likely to be skilled in "loan modifications," "foreclosure process," "real estate," and "loss mitigation," while a typical mortgage loan processor is skilled in "va," "property appraisals," "excellent organizational," and "origination."

Mortgage loan processors earn the highest salary when working in the professional industry, where they receive an average salary of $50,629. Comparatively, loan servicing specialists have the highest earning potential in the finance industry, with an average salary of $59,466.Most mortgage loan processors achieve a similar degree level compared to loan servicing specialists. For example, they're 0.2% less likely to graduate with a Master's Degree, and 0.2% less likely to earn a Doctoral Degree.

Loan servicing specialist vs. Transaction coordinator

A transaction coordinator is responsible for performing administrative and clerical duties for the clients regarding their real estate contracts and transactions. Transaction coordinators sometimes do fieldwork to inspect the property area, write findings reports, perform cost and expenses analysis, and inform the clients of required documentation. They also identify resources and other alternatives that would most likely fit the client's budget limitations and interests. A transaction coordinator must have excellent organizational and communication skills, especially in coordinating with other organizations to process the client's requirements for property acquisition.

Transaction coordinators average a lower salary than the annual salary of loan servicing specialists. The difference is about $24,007 per year.According to resumes from loan servicing specialists and transaction coordinators, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "mortgage loans," and "fha. "While some skills are required in each professionacirc;euro;trade;s responsibilities, there are some differences to note. "loan modifications," "foreclosure process," "real estate," and "loss mitigation" are skills that commonly show up on loan servicing specialist resumes. On the other hand, transaction coordinators use skills like mls, escrow companies, powerpoint, and real estate transactions on their resumes.In general, transaction coordinators earn the most working in the finance industry, with an average salary of $64,010. The highest-paying industry for a loan servicing specialist is the finance industry.The average resume of transaction coordinators showed that they earn similar levels of education compared to loan servicing specialists. So much so that theyacirc;euro;trade;re 0.6% more likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 0.5%.

Types of loan servicing specialist

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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