Loan servicing specialist jobs in Metairie, LA

Full-time Description The Transaction Specialist will assist members with their financial transactions, involving paying and receiving cash and other negotiable instruments. This role will ensure all credit union members receive exceptional service, leadership capabilities, a willingness to learn, and the ability to be flexible. The Transaction Specialist will work as part of a team under the direction of the Lead Transaction Specialist and Regional Operations Manager. Essential Functions/Responsibilities: Receive and process member financial transactions, including deposits, withdrawals, and loan payments; sells money orders to members; transfer amounts from member accounts as directed. Cross-sell or refer Xplore's products and services to members. Post transactions to member accounts and maintain member records. Welcome members and provide routine information concerning services and refer and direct members to the appropriate department for specific information and services. Balance cash drawer and daily transactions. Perform a variety of miscellaneous tasks, including filing, computer input, and answering the telephone. Adheres to all credit union policies and procedures. Maintain member confidentiality of information. Vault and ATM responsibilities as assigned. Compliance with the Bank Secrecy Act, OFAC, and USA PATRIOT ACT, including accurate completion of CTR, Monetary Instrument log, and reposting of suspicious activities to the compliance department. Greet members, ascertain their reason for visiting the branch, and direct/assist them in the Xplore Away office. Assist with other duties as assigned. Work Schedule: Monday - Friday 7:45 AM - 4:00 PM Travel: Memorial Blvd., Metairie, LA 70005 5500 Veterans Memorial Blvd., Metairie, LA 70003 221 Veterans · Travel between branches is necessary for this position 701 Poydras St., New Orleans, LA 70139 Required Skills/Abilities: Ability to communicate effectively and provide service to members. Ability to solve problems while working directly with external and/or internal members. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Strong attention to detail and ability to complete work accurately. Proficient in basic office skills/equipment, including computer, email, ten-key calculator, copier, scanner/fax, typing, telephone, organization systems, Microsoft Office products, input data, and counting money. Ability to think logically to analyze situations, resolve problems, and make sound decisions. A significant level of trust and diplomacy is required, in addition to normal courtesy, which may involve motivating or influencing others. Good organization and time management skills. Ability to listen, develop/suggest solutions to problems, and retain confidential information Our full-time employees enjoy amazing benefits, including: Medical, Dental, Vision, and Basic Life Insurance Employer - Paid Supplemental Health Insurance STD & Employer-Paid LTD PTO & Paid Holidays 401K Plan Requirements Education and Experience: High School Diploma or equivalent. Minimum of 6 months of similar or related experience. Knowledge of credit union products and services.

About the Role: The Loan Review Specialist plays a critical role in ensuring the integrity and compliance of loan portfolios within the securities and financial investments sector. This position involves conducting thorough evaluations of loan documentation, underwriting standards, and risk assessments to identify potential issues and ensure adherence to regulatory requirements. The specialist will analyze loan performance data to detect trends, discrepancies, and areas for improvement, thereby supporting the organization's risk management strategies. Collaborating closely with loan officers, compliance teams, and senior management, the role contributes to maintaining high-quality loan assets and minimizing financial exposure. Ultimately, the Loan Review Specialist helps safeguard the institution's financial health by providing detailed, accurate, and timely loan reviews and recommendations. Minimum Qualifications: Bachelor's degree in Finance, Accounting, Business Administration, or a related field. Minimum of 3 years of experience in loan review, credit analysis, or a related financial services role. Strong understanding of loan underwriting processes, credit risk assessment, and regulatory compliance requirements. Proficiency in financial analysis and loan documentation review. Excellent written and verbal communication skills. Preferred Qualifications: Professional certification such as Certified Credit Analyst (CCA), Certified Risk Professional (CRP), or similar credentials. Experience working within the securities, commodity contracts, or financial investments industry. Familiarity with loan review software and financial risk management tools. Advanced knowledge of relevant federal and state lending regulations. Demonstrated ability to lead audit or compliance projects. Responsibilities: Conduct comprehensive reviews of loan files to verify accuracy, completeness, and compliance with internal policies and regulatory standards. Evaluate underwriting practices and loan documentation to identify risks, inconsistencies, or deviations from established guidelines. Prepare detailed reports summarizing findings, risk assessments, and recommendations for corrective actions or improvements. Collaborate with loan officers and compliance personnel to address identified issues and implement process enhancements. Monitor loan portfolio performance trends and assist in developing strategies to mitigate potential credit risks. Skills: The Loan Review Specialist utilizes analytical skills daily to scrutinize loan files and identify potential risks or compliance issues, ensuring the accuracy and integrity of loan portfolios. Strong communication skills are essential for preparing clear, concise reports and collaborating effectively with cross-functional teams to resolve discrepancies. Attention to detail is critical when reviewing complex loan documentation and underwriting criteria to maintain regulatory compliance. Proficiency with financial software and data analysis tools enables efficient evaluation of loan performance and risk metrics. Additionally, problem-solving skills support the development of actionable recommendations that enhance loan quality and mitigate financial exposure.

About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary: SolomonEdwards is looking for a Home Loan Specialist II for one of its mortgage clients to perform daily loan reviews to ensure the accuracy of loan findings. You will act as a key contributor to facilitate efficient and effective processes that support business and customer service objectives. Position Locations: Phoenix, AZ Tampa, FL St. Louis, MO Plano, TX Essential Duties: - Perform complex data and document validation. - Troubleshoot third-party orders (title, appraisal, hazard, flood cert, credit, etc.). - Handle more complex calls, emails, or chat sessions. - Complete appraisal eligibility tasks. - Evaluate loan applications for compliance with product guidelines. - Perform other related duties as required and assigned. - Demonstrate behaviors that are aligned with the organization's desired culture and values. Qualifications: - Associate's degree or equivalent work experience. - Proficiency in Microsoft Office. - Financial Services and, if possible, mortgage industry experience preferred. - General understanding of applicable Federal, State, and Local Regulations. Travel Requirements: No travel will be required, unless at the client's discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices. Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24. Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k). Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated. We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves. Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy. Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise. Job Ref: 141859 ### Place of Work On-site ### Requisition ID 141859 ### Application Email ****************************

Main Purpose: The Drafting / Lofting Specialist provides technical support in the development of construction drawings, field sketches and material takeoffs of structural and piping components. Essential Functions: Prepare material take offs using design drawings for estimating and procurement of materials purposes Develop structural, piping drawings and field sketches in support of project requirements - roll letters, cut sheets, etc. Read and interpret industry blueprints such as structural framing and piping isometrics Read and derive measurements, angles, dimensions, and quantity of material needed to fabricate a structure Perform periodic field visits and provide on-site technical support Participate in the Company's QHS&E Management System through quality performance, through actions that safeguard the environment and through actions that enhance health and safety in the workplace Operate handheld calculators, compass, scales, drafting tools, and a P.C./IBM compatible workstation with Windows 11, AutoCAD 2025 applications Perform other duties assigned by supervisor Benefits Offered: Earned Wage Access Health, Dental, and Vision Insurance 401(k) with Company Match Paid Holidays Paid Vacation Life Insurance Disability Insurance Safety Awards Company Store Employee Assistance Program (EAP) Requirements Physical Requirements: Standing, sitting, walking, stooping, kneeling, talking, hearing and seeing Turning, twisting and bending Pushing, pulling and reaching Must be able to lift and/or move 25 pounds Job Requirements: Associate's Degree or Certificate of Technical Studies in Drafting Technology or related field Ability to add, subtract, multiply, and divide, using whole numbers, common fractions, decimals and a basic understanding of Trigonometry Ability to work independently and in a team environment Experience with Microsoft Office Suite Basic understanding of drafting principles Ability to read blueprints Experience in AutoCAD Experience in 3D modeling Must be able to reliably commute to office location in Houma, LA Must be able to pass pre-employment physical and drug screen Must be able to pass a background check Desirable Experience and Training: Experience in a Drafting / Lofting role or internship within the Fabrication or Oil and Gas industry Tools and Equipment Used: Office equipment Software including Adobe, Excel, Bluebeam, and 3D modeling such as Inventor and Fusion 360 Environmental Conditions: 80 to 90% of the work activities are performed indoors. Some outdoor activities are a requirement of the role including yard tours and jobsite visits. Gulf Island will not sponsor applications for work visas. Additionally, applicants for employment with Gulf Island must be currently authorized to work in the United States on a full-time basis. Accordingly, Gulf Island will not consider applications from candidates who require the company to sponsor a work visa and who are not currently authorized to work in the United States on a full-time basis. Gulf island is not accepting unsolicited candidates from search firms for posted employment opportunities. Please, no phone calls or emails. All resumes submitted by search firms to Gulf Island employees via email, the internet, or any other form and/or method without a valid written search agreement in place for the position will be deemed the sole property of Gulf Island. No recruiting placement fee will be paid in the event Gulf Island hires the candidate due to the referral or through other means. #IND25

At RiverLand Federal Credit Union we believe you shouldn't have to choose between a fulfilling career and your personal passions. Whether you're into painting, volunteering, or just enjoying time with family we've built a workplace that gives you time and support to do it all. Why You'll Love Working Here: 100% Employer paid coverage - medical, dental, vision, and long-term disability from your date of hire . Employer HSA Contributions. 24 paid days off (increases with tenure), plus 10 paid holidays. Paid time off for emergency office closures- including inclement weather. Generous retirement benefits. And more…… If you're looking for a place where your career can thrive and your hobbies can flourish, we'd love to hear from you. Apply today and discover the balance you've been looking for. Loan (Outtake) & Mortgage Processor Riverland Federal Credit Union is seeking a Loan (Outtake) & Mortgage Processor to join our Member Services team. The ideal candidate will have exemplary organizational, problem-solving, communication, and customer service skills. Our standard member service hours are Monday - Friday from 9:00 am to 4:00 pm, the actual hours worked in this position will vary based on business needs; but is typically a standard 40-hour work week, and may include occasional work after hours, as needed. The Loan (Outtake) & Mortgage Processor is responsible for accurately and efficiently process loan applications and disperse funds. Accurately examine applications, documents, and process prior to funding. Assist Mortgage Processor in preparing loan applications, maintaining loan documentation and correspondence for residential loans. Communicates with mortgage service providers, and processes and disburses HELOC loans. Maintains a thorough knowledge of credit union loan guidelines. Essential Functions and Responsibilities: Outtake & HELOC Loan Disbursement: Review loan applications for accuracy and completeness prior to disbursement. Process approved Heloc applications in accordance with departmental procedures. Run OFAC checks on all loan disbursements. Process and disburse loan funds in accordance with internal procedures. Prepare closing documents accurately and coordinate closing appointments with title company, member, and in-house notary. Order new Mastercards as requested. Handle purchases and claims for third-party products such as GAP, MRC, and LDP. Cross sell credit union products and services when appropriate. Member Services: Maintain and respond to help tickets related to loan adjustments, including payment corrections, interest/fee refunds, and due date changes. Monitor and respond to inquiries and loan processor email accounts, department voicemail, and credit union chat, and answer incoming phone calls. Compliance & Quality Control: Notify Supervisor of any discrepancies found in title or survey documents. Report any suspicious activity or potential loan fraud to management Required to complete annual in-services to include critically identified areas: BSA, Compliance, Security and Workplace Conduct. Follows Credit Union's policies and procedures at all times and perform all other duties as assigned. Education and Experience: Minimum 1-3 years of similar or related experience. High school education or GED Previous experience in a credit union is a plus. Other: Must be legally authorized to work in the US. Must be willing to submit to and pass a criminal background check. Must be willing to submit to and pass a credit check. Must be bondable. Due to the high volume of resumes received, a personal response regarding your application status is not available. Candidates will be contacted via email if you are selected for an interview. Riverland is an Equal Employment Opportunity Employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age, or disability. We assure you that your opportunity for employment with this Credit Union depends solely on your qualifications.

At RiverLand Federal Credit Union we believe you shouldn't have to choose between a fulfilling career and your personal passions. Whether you're into painting, volunteering, or just enjoying time with family we've built a workplace that gives you time and support to do it all. Why You'll Love Working Here: 100% Employer paid coverage - medical, dental, vision, and long-term disability from your date of hire. Employer HSA Contributions. 24 paid days off (increases with tenure), plus 10 paid holidays. Paid time off for emergency office closures- including inclement weather. Generous retirement benefits. And more…… If you're looking for a place where your career can thrive and your hobbies can flourish, we'd love to hear from you. Apply today and discover the balance you've been looking for. Loan (Outtake) & Mortgage Processor Riverland Federal Credit Union is seeking a Loan (Outtake) & Mortgage Processor to join our Member Services team. The ideal candidate will have exemplary organizational, problem-solving, communication, and customer service skills. Our standard member service hours are Monday - Friday from 9:00 am to 4:00 pm, the actual hours worked in this position will vary based on business needs; but is typically a standard 40-hour work week, and may include occasional work after hours, as needed. The Loan (Outtake) & Mortgage Processor is responsible for accurately and efficiently process loan applications and disperse funds. Accurately examine applications, documents, and process prior to funding. Assist Mortgage Processor in preparing loan applications, maintaining loan documentation and correspondence for residential loans. Communicates with mortgage service providers, and processes and disburses HELOC loans. Maintains a thorough knowledge of credit union loan guidelines. Essential Functions and Responsibilities: Outtake & HELOC Loan Disbursement: Review loan applications for accuracy and completeness prior to disbursement. Process approved Heloc applications in accordance with departmental procedures. Run OFAC checks on all loan disbursements. Process and disburse loan funds in accordance with internal procedures. Prepare closing documents accurately and coordinate closing appointments with title company, member, and in-house notary. Order new Mastercards as requested. Handle purchases and claims for third-party products such as GAP, MRC, and LDP. Cross sell credit union products and services when appropriate. Member Services: Maintain and respond to help tickets related to loan adjustments, including payment corrections, interest/fee refunds, and due date changes. Monitor and respond to inquiries and loan processor email accounts, department voicemail, and credit union chat, and answer incoming phone calls. Compliance & Quality Control: Notify Supervisor of any discrepancies found in title or survey documents. Report any suspicious activity or potential loan fraud to management Required to complete annual in-services to include critically identified areas: BSA, Compliance, Security and Workplace Conduct. Follows Credit Union's policies and procedures at all times and perform all other duties as assigned. Education and Experience: Minimum 1-3 years of similar or related experience. High school education or GED Previous experience in a credit union is a plus. Other: Must be legally authorized to work in the US. Must be willing to submit to and pass a criminal background check. Must be willing to submit to and pass a credit check. Must be bondable. Due to the high volume of resumes received, a personal response regarding your application status is not available. Candidates will be contacted via email if you are selected for an interview. Riverland is an Equal Employment Opportunity Employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age, or disability. We assure you that your opportunity for employment with this Credit Union depends solely on your qualifications.

If you're seeking more than just a job, join Heights and kickstart your career! Are you ready to make a difference in the world of consumer finance? At Heights Finance, a proud member of the Attain Finance family, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs. Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. As part of Attain Finance, our portfolio includes distinguished brands like Cash Money , LendDirect , Southern Finance, Heights Finance, Covington Credit, Quick Credit, and First Heritage Credit. Each brand is constantly evolving to better serve our customers. Be part of a dynamic team that is shaping the future of consumer finance. Apply today! Stories of Success "I joined Heights Finance in 2010 as a CSR, with no prior experience in finance. Little did I know that this role would pave the way for a fulfilling career! Heights Finance genuinely values its team members and takes pride in promoting from within. Today, I am proud to serve as a District Manager, a position I moved into in 2021 - Also, a testament to the growth opportunities the company provides. The company offers excellent benefits, a set schedule that promotes work-life balance, and supportive leadership that ensures every team member feels valued. The company, also fosters an open culture, encouraging team members to share their ideas and suggestions. I truly love working here and am grateful for the incredible opportunities Heights Finance has provided." ~ Ashley S., District Manager - Alabama "Since joining Heights Finance as a Branch Manager in 2013, I have enjoyed the benefit of internal transitions and promotions on multiple occasions. Transitioning from my original branch to a larger branch in a different demographic, to a middle-sized branch in a combination of demographics, assisted me with being prepared to take the next step in my career. As a result, of these experiences, I was qualified for a District Manager position in 2021. In 2024, I made a career change and with the support of my VPO, I was able to move into an Operations Trainer. During each transition, my supervisors worked to ensure I had the training, tools, and support needed to be successful and the level of camaraderie amongst my peers was unparalleled." ~ Jessica W., Operations Trainer - United States Responsibilities As a Consumer Loan Specialist, you'll be at the heart of our customer experience-delivering exceptional service, building lasting relationships, and helping individuals secure the financial solutions they need. This is more than just a job-it's a chance to grow your career, make a difference, and be rewarded for your success. If you're a motivated, customer-focused professional with a passion for helping others and a drive to succeed, we want to hear from you. Join our team and let's achieve success together! Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism. Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell. Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings. Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution. Learn and Grow: Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence. Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets. This is your opportunity to build a rewarding career with a company that values your contributions and supports your growth. Qualifications We're looking for individuals who are passionate about customer service, eager to learn, and ready to grow in a fast-paced, team-oriented environment. Customer Focus: A genuine desire to help others and provide top-tier service in every interaction. Sales Mindset: Confidence in promoting products and services that meet customer needs. Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly. Problem-Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges. Adaptability: Willingness to learn new systems and processes in a dynamic environment. Team Player: A collaborative spirit with a desire to contribute to team success. Educational Background: High School diploma or equivalent required; college coursework or degree is a plus. Industry Experience: Experience in customer service, sales, or consumer finance is preferred but not required-we'll train the right candidate! Work Location: 279 Enterprise Dr Ste 107 Houma, LA, 70360 Hours: Full Time - Monday through Friday, 8:30am to 5:30pm with evenings and weekends based on business needs/peak seasons Hourly: $15.25-$20.50 The base hourly range represents the low and high end of the anticipated hourly range for this position based on the state average. The actual base hourly offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience. All full-time employees are eligible for benefits, starting day one: Paid Time Off, Medical, Dental, Vision and other voluntary coverages. You will also be eligible to participate in the company's 401(K) program with company match, 30 days post hire, starting on the 1st of the month. Other company perks include access to the Employee Assistance Program, Emergency Relief Fund, Diversity and Inclusion Council, Tuition Reimbursement, Leadership Development Programs, and potential to earn through the Monthly Bonus Program. This employer participates in E-Verify for US-based hires. #LI-Onsite #HeightsFinance Key Words: Customer Service, Loans, Financial Services, Lending, Retail, Office, Bank Teller, Sales, Collections EEO Statement Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money , LendDirect , Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works. Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end *********************, @curo.com, @first-heritage.com, @heightsfinance.com, *****************.

If you're seeking more than just a job, join Heights Finance and kickstart your career! Are you ready to make a difference in the world of consumer finance? At Heights Finance, a proud member of the Attain Finance family, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs. Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. As part of Attain Finance, our portfolio includes distinguished brands like Cash Money, LendDirect, Heights Finance. Each brand is constantly evolving to better serve our customers. Be part of a dynamic team that is shaping the future of consumer finance. Apply today! Stories of Success "I joined Heights Finance in 2010 as a CSR, with no prior experience in finance. Little did I know that this role would pave the way for a fulfilling career! Heights Finance genuinely values its team members and takes pride in promoting from within. Today, I am proud to serve as a District Manager, a position I moved into in 2021 - Also, a testament to the growth opportunities the company provides. The company offers excellent benefits, a set schedule that promotes work-life balance, and supportive leadership that ensures every team member feels valued. The company, also fosters an open culture, encouraging team members to share their ideas and suggestions. I truly love working here and am grateful for the incredible opportunities Heights Finance has provided." ~ Ashley S., District Manager - Alabama "Since joining Heights Finance as a Branch Manager in 2013, I have enjoyed the benefit of internal transitions and promotions on multiple occasions. Transitioning from my original branch to a larger branch in a different demographic, to a middle-sized branch in a combination of demographics, assisted me with being prepared to take the next step in my career. As a result, of these experiences, I was qualified for a District Manager position in 2021. In 2024, I made a career change and with the support of my VPO, I was able to move into an Operations Trainer. During each transition, my supervisors worked to ensure I had the training, tools, and support needed to be successful and the level of camaraderie amongst my peers was unparalleled." ~ Jessica W., Operations Trainer - United States Responsibilities As a Consumer Loan Specialist, you'll be at the heart of our customer experience-delivering exceptional service, building lasting relationships, and helping individuals secure the financial solutions they need. This is more than just a job-it's a chance to grow your career, make a difference, and be rewarded for your success. If you're a motivated, customer-focused professional with a passion for helping others and a drive to succeed, we want to hear from you. Join our team and let's achieve success together! * Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism. * Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell. * Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings. * Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution. * Learn and Grow: Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence. * Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets. This is your opportunity to build a rewarding career with a company that values your contributions and supports your growth. Qualifications We're looking for individuals who are passionate about customer service, eager to learn, and ready to grow in a fast-paced, team-oriented environment. * Customer Focus: A genuine desire to help others and provide top-tier service in every interaction. * Sales Mindset: Confidence in promoting products and services that meet customer needs. * Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly. * Problem-Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges. * Adaptability: Willingness to learn new systems and processes in a dynamic environment. * Team Player: A collaborative spirit with a desire to contribute to team success. * Educational Background: High School diploma or equivalent required; college coursework or degree is a plus. * Industry Experience: Experience in customer service, sales, or consumer finance is preferred but not required-we'll train the right candidate! Work Location: 6253 Lavey Lane Baker, LA 70714 Hours: Full Time - Monday through Friday, 8:30am to 5:30pm with evenings and weekends based on business needs/peak seasons Hourly: $15.25 - $21.75 The base hourly range represents the low and high end of the anticipated hourly range for this position based on the state average. The actual base hourly offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience. All full-time employees are eligible for benefits, starting day one: Paid Time Off, Medical, Dental, Vision and other voluntary coverages. You will also be eligible to participate in the company's 401(K) program with company match, 30 days post hire, starting on the 1st of the month. Other company perks include access to the Employee Assistance Program, Emergency Relief Fund, Diversity and Inclusion Council, Tuition Reimbursement, Leadership Development Programs, and potential to earn through the Monthly Bonus Program. This employer participates in E-Verify for US-based hires. #LI-Onsite #HeightsFinance #HFCLP Key Words: Customer Service, Loans, Financial Services, Lending, Retail, Office, Bank Teller, Sales, Collections EEO Statement Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money, LendDirect, and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works. Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end *********************, @curo.com, @first-heritage.com, @heightsfinance.com, *****************.

Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times. We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team. If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board! Regional Finance is hiring! We are looking for talented and driven individuals to join our team. Take the next step in your career and click that apply button! Job Intro The core of a Loan Specialist is being customer oriented. If you are interested in helping others in their time of need, then this is the career you have been looking for! Why work at Regional? * Regional offers competitive pay! We do our best to show that we value our team members! * You are eligible for a monthly bonus. Who doesn't love a nice cash reward for their hard work? * You will have promotion opportunities. We love to train our Loan Specialists into future Branch Managers! * All full-time team members have access to our medical, dental, vision and 401(k) benefits! * Pays an average of $41,000, this amount can vary based on your location and cost of living adjustments! Duties and responsibilities * Provide exceptional service to all customers. * Process credit loan applications and use product knowledge to present loan solutions to current and potential customers. * Maintain office cash with accuracy and proper security. * Grow account volume through good judgment and effective customer solicitations in the branch and by telephone. * Minimize delinquent debt through calling customers and collecting on past-due accounts. * Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy. * Transport money and deposits to and from bank. * Other duties as assigned by leadership. Minimum Qualifications * High School Diploma or Equivalent. * Prior customer service experience in either a sales/retail environment or cash management environment. * Must pass drug screen, criminal and credit background checks. * Valid Driver's License and access to a dependable automobile with liability insurance coverage. Critical Competencies * Demonstrated passion for customer service. * Excellent written and verbal communication skills. * Customer service minded with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers. * Thrives in a pay for performance atmosphere. * Proven ability to multi-task. * High degree of integrity. * Sales mentality. * Adaptable to an ever-changing environment. Working conditions This position works in an office providing consumer loan products in person and over the phone. The typical working hours are 8:30am to 5:30pm Monday through Friday with some Saturdays required. Overtime may be required on an as needed basis and is at the discretion of upper management. If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: ************************************************************************************************** Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law ("Protected Characteristics"). Regional's policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.

At OnPath Credit Union, we share a passion for delivering exceptional service. Your primary role will involve building relationships with our members, offering personalized solutions and identifying opportunities to help them achieve financial success. If you thrive in an environment with team members who truly enjoy what they do and you are sales driven and motivated to succeed, then OnPath is the place for you! Voted eleven years in a row as one of the Top 40 Places to Work by the Times Picayune, we offer: Competitive Compensation Impressive Benefits Package including Medical, Dental, Life Insurance, and 401(K) Plan Paid Vacation, Wellness, Sick Time, and more! Interested? Become part of the OnPath team that believes exceptional service defines the core of who we are. We are looking for a Mortgage Servicing Specialist to join our team! The salary range for this position is $20.14 to $25.17 per hour based on skills and experience. This position is classified as On-site. SCOPE: As a dedicated member of the OnPath FCU team, this role performs a variety of tasks that in partnership with the surrounding departments, provides cost effective financial services for the benefit of our members who are our primary focus. Our core values are what make us E.P.I.I.C. We are Empathetic to the vast situations and needs of our members and to each other. We are Passionate about the financial growth and success of our members. We are Innovative in our ideas and goals to remain at the top of our class in financial services. Our Integrity is not an option. We require our employees to be honest and have strong moral principles. We are Committed to our promise to be the best financial advocates for our members and the communities we serve. PRIMARY FUNCTIONS: The Mortgage Servicing Specialist is responsible for performing the day-to-day servicing activities for the mortgage loan portfolio. This includes payment processing, escrow management, payoff requests, loan maintenance, and member inquiries. The specialist ensures all servicing actions are handled accurately, timely, and in compliance with credit union, investor, and regulatory requirements. This position requires strong attention to detail, excellent member service skills, and the ability to navigate and maintain data integrity within the Symitar core processing system. Major Duties and Responsibilities: Loan Servicing Operations Perform account research, adjustments, and maintenance as needed to ensure data accuracy. Reconcile general ledger accounts related to mortgage servicing. Prepare and process payoff quotes, lien releases, and mortgage satisfactions. Review new loans and modifications within Symitar and related systems. Complete escrow disbursements for taxes, insurance, and PMI; monitor for shortages and overages. Review insurance renewals and track flood/hazard coverage compliance. Process and input principal reduction payments accurately within the Symitar system, ensuring proper application to member accounts. Coordinate and communicate with third-party partners and internal departments to facilitate Construction Loan Draw requests, verifying required documentation and disbursement accuracy Respond to member inquiries via phone, email, and written correspondence regarding mortgage payments, escrow accounts, and general servicing questions. Provide professional, courteous, and accurate information to members, ensuring issues are resolved promptly. Escalate complex servicing matters to the Servicing Supervisor as needed. System & Reporting Utilize Symitar for account research, servicing activity tracking, and report generation. Identify and report system or data discrepancies to the Supervisor for correction. Support departmental process improvements and technology updates. Compliance & Quality Control Maintain accurate documentation and follow established servicing policies and procedures. Assist with periodic audits, investor reviews, and regulatory examinations. Experience: Minimum 2-4 years of mortgage servicing experience in a financial institution or mortgage company. Strong working knowledge of Symitar or other core processing systems required. Familiarity with secondary market or investor servicing preferred. Education/Certifications/Licenses: High school diploma or equivalent required; associate or bachelor's degree preferred. Interpersonal Skills Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications generally require shorter and not in-depth discussions. Other Skills In-depth understanding of mortgage payment processing, escrow analysis, and payoff procedures. Knowledge of applicable federal and state servicing regulations. Strong attention to detail and ability to meet deadlines. Excellent written and verbal communication skills. Proficiency in Microsoft Office (Excel, Word, Outlook). Ability to work collaboratively in a fast-paced, member-focused environment. ADA Physical Requirements Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. Mental Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Disclaimers Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OnPath FCU is an EOE/M/F/Disability/Veteran

The holder of this position provides administrative support and performs clerical duties in processing financial, marketing and credit records. RESPONSIBILITIES/DUTIES include, but are not limited to: Receiving payments on accounts and issuing receipts Making authorized disbursement of loan funds Preparing applications, legal and credit administration documents to complete loan transactions Verifying accuracy of loan and legal documents Performing legal record searches Performing data entry of office transactions Compiling branch office reports Maintaining the branch office filing system Promoting good customer relations Performing additional duties, including other administrative services, as required, to meet business needs Meeting the requirement of daily attendance on the job for a full, continuous 8-hour shift REQUIRED EXPERIENCE High school education or GED equivalent with work experience in secretarial and/or administrative duties. Must be able to perform most duties under moderate supervision and exercise a reasonable amount of judgment. PREFERRED EXPERIENCE Strong preference for experience with legal document preparation and/or monitoring of time sensitive functions.

Duties/Responsibilities: Books loans after loan closing Maintains credit and collateral files Maintains original signed documents Processes and mails all paid out loan documentation Assists with working pending files and loan collateral tracking list Performs daily maintenance for loans including processing loan payments, loan extensions, and responds to payoff requests and credit confirmations Answers phone calls and assists Loan Officers, other bank employees, and customers with various issues Checks queue system daily and performs required tasks Handles returned checks Performs year end records retention Assists Loan Operations Officer with various department functions Required Skills/Abilities: Excellent verbal and written communication skills. Trustworthiness and the ability to act with integrity. Basic math skills. Thorough understanding of customer service. Education and Experience: High school diploma or equivalent is required. Prior experience with loan processing preferred. Prior banking experience preferred. Physical Requirements: Must be able to lift up to 15 pounds at times. May need to sit or stand for long periods of time.

* Review and obtain necessary compliant documentation, medical records and prescriptions in order to submit for prior authorization with insurance. * Responsible for obtaining prior authorization from insurance payor for durable medical equipment. * Verifies patient demographic and health insurance information to review & work pending task daily for authorizations &/or appeals * Notify RT/Sales management teams regarding non-compliance and authorization deadlines that are not met * Establishes and maintains effective communication and good working relationships with patients/family, physicians' offices, and other internal teams for the patient's benefit. * Performs other clerical tasks as needed, such as * Answering patient/Insurance calls * Faxing and Emails * Communicates appropriately and clearly to Manager/Supervisor, and other superiors. Reports all concerns or issues directly to Revenue Cycle Manager and Supervisor * Other responsibilities and projects as assigned. Requirements: * High School Diploma or equivalent. * Learns and maintains knowledge of current patient database and billing system * Verifying Insurance for all products * Understand Insurance benefit breakdown of deductibles and co-ins * Understand Insurance Medical and Payment Policies * Knowledge of Explanation of Benefits from insurance companies * General knowledge of government, regulatory billing and compliance regulations/policies for Medicare & Medicaid * Working knowledge of CPT and ICD-10 codes, HCFA 1500, UB04 claim forms, HIPAA, billing and insurance regulations, medical terminology, insurance benefits. * Enough knowledge of policies and procedures to accurately answer questions from internal and external customers. * Utilizes initiative while maintaining set levels of productivity with consistent accuracy. Experience: * 2-4 Years in DME or Medical Office experience preferred. * Minimum of 1 year of insurance verification or authorizations required. Skills: * Superior organizational skills. * Proficient in Microsoft Office, including Outlook, Word, and Excel. * Attention to detail and accuracy. Effective/professional communication skills (written and oral)

The Mortgage Processor Role will be responsible for performing a variety of documentation duties related to both agency and portfolio loans while ensuring compliance with policies and procedures for all loan products. Candidates must possess proficiency with technology and a strong sense of urgency with an ability to work in a team environment while maintaining excellent organization and communication skills. Candidates must also have the ability to self-manage a pipeline of 25-35 loans at all times. **Essential Duties and Responsibilities** : - Ability to self-manage a pipeline of 25-35 loans on a daily/weekly basis. - Ability to calculate complex income streams and assist in restructuring of loan files. - Maintain daily workflow prioritization to ensure closing dates are met. - Adhere to published SLAs to promote effective pipeline management. - Order all required verifications and documentation as required by product guidelines and underwriting. - Analyze and ensure all documentation received are accurate and meets product guidelines and underwriting conditions. - Responsible for monitoring rate locks and initiating any Change of Circumstances for re-disclosure requirements. - Ensure follow-up to all Pre-Funding and Post-Closing Audits as requested. - Provide excellent customer service to both internal and external clients. - Communicate effectively with all parties to the transaction to keep them informed of file status. - Mentor and provide assistance to Mortgage Processors I and II. - All other duties as assigned **Qualifications** : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. - High school Diploma or General education degree with a minimum of five years of Mortgage Loan Processing experience. - Ability to effectively use various computer software applications. - Ability to embrace and adopt all Technology as set forth by the line(s) of businesses. - Working knowledge of Mortgage Residential Loan Workflow from Origination to Post Closing. - Basic accounting and mathematical skills. - Ability to effectively Multitask. - Work successfully in a fast-paced working environment and meet critical deadlines. - Delivers excellent verbal customer service. - Demonstrates Leadership - Excellent interpersonal skills/Champions Teamwork - Goal and success oriented. - Self-Starter - Highly organized, proven track record of successfully managing Time and Pipeline execution. - A "sales" mindset - Retail channel experience (partnering with MLOs, Operations, Underwriters, Regional Mgrs. & Bank Execs). - Focus on Quality and Understanding of Regulation/Compliance requirements. - Excellent verbal and written communication skills, bi-lingual in English and Spanish helpful. - Ability to effectively multi-task, work well in a fast-paced working environment and meet critical deadlines. - Commitment to a positive customer experience (internal and external). **NMLS Language** As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements. **About Us** First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* **Benefit Highlights** - Medical with wellness incentives, dental, and vision - HSA with company match - Maternity and parental leave - Tuition reimbursement - Mentor program - 401(k) with 6% match - More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits **Follow Us** Facebook X formerly Twitter LinkedIn Instagram YouTube Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Job DescriptionDescription: Role: Effectively carry out the essential duties and responsibilities of this position in a manner that consistently demonstrates Heart of Louisiana's mission and core in a positive manner. Essential Functions & Responsibilities: Process and prepare loan applications for Underwriting by reviewing and verifying all required loan documents are complete and compliant. Collect required documentation from members and other third-party vendors. Order title reports, flood certificates, appraisals, and other documentation as requested with appropriate third-party vendors. Review all documentation received for accuracy and determine if additional research or documentation is needed. Proactively identifies, communicates, and resolve loan issues early in the process to prevent delays, while effectively managing pipeline volume to meet turn time expectations. Communicate regularly with Mortgage Loan Originators, members, title companies, realtors, builders, and all other internal/external partners during the loan process. Track loan statuses from application to closing to meet closing deadlines. Consistently reviews pipeline to ensure loan notes, statuses and dates are accurate. Ensure adherence to federal, state, and investor guidelines (ex: TRID, RESPA, HMDA). Complete final verifications, clear closing conditions, and coordinate closings with title agencies and members to ensure the closing process runs smoothly. Maintain current knowledge of guidelines, policies and regulations. Perform other related job duties. Performance Measurements: 1. Support Heart of Louisiana's mission and values. Show professionalism, empathy and respect in all interactions with members, internal and external. 2. Ability to understand complex written and verbal communications and respond with professionalism and tact by phone, in person, and/or in written format. 3. Ensure all documentation is completed with a high level of accuracy. 4. Require a working knowledge of office practices and procedures, including data processing and the ability to make mathematical computations. 5. Ability to read and comprehend loan applications, insurance policies, appraisals, credit reports manuals, etc. 6. Preserve member confidentiality at all times. Knowledge and Skills: Experience Three or more years of Mortgage Lending experience. Processing and servicing experience preferred. Member services, loan processing and originating preferred. Education A high school diploma required. Associate or bachelor's degree in business or finance preferred. Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution and building relationships. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills 1.Familiarity with computers and public contact background preferred. 2. Must be detail oriented and accurate. 3. Must have good communication skills. Physical Requirements Works requires sitting for the majority of the day. Work also occasional lifting of up to 35 pounds. Occasional bending, squatting, reaching and kneeling in order to access credit union records. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Requirements:

Job Description Foreclosure Real Estate Specialist - Build Expertise in a Growing Market We're looking for real estate professionals who want to deepen their knowledge and work within one of the most active segments of the housing market. Foreclosure and distressed properties remain in steady demand, and this role offers the chance to develop a valuable specialty while helping buyers, sellers, and investors navigate unique opportunities. As part of our team, you'll learn how the foreclosure process works from start to finish and gain access to resources that make it easier to serve clients effectively. You'll work with pre-qualified leads, receive support with marketing and administration, and have guidance from people experienced in this niche. This allows you to focus on advising clients, tracking local inventory, and staying ahead of relevant market trends. This position is a strong fit for someone who communicates clearly, enjoys problem-solving, and wants to build a long-term book of business in a specialized field. Whether you're an established agent or newer to real estate, we can help you develop the expertise needed to become a trusted resource for both homeowners and investors. If you're ready to expand your skills and work in a niche that offers consistent opportunities, apply today. We'd be happy to share more about what it takes to succeed in foreclosure real estate and how our team supports your growth. Compensation: $125,000 - $195,000 yearly Responsibilities: Guide clients through the foreclosure process, ensuring they understand each step and feel supported. Analyze local market trends to identify opportunities in distressed properties and advise clients accordingly. Collaborate with our marketing team to create compelling listings that attract potential buyers and investors. Maintain up-to-date knowledge of foreclosure laws and regulations to provide accurate advice to clients. Build and nurture relationships with clients, focusing on trust and long-term collaboration. Coordinate property showings and open houses, ensuring a seamless experience for potential buyers. Negotiate offers and contracts, advocating for clients' best interests throughout the transaction process. Qualifications: Active Real Estate License or willingness to obtain one Strong verbal and written communication skills Goal-oriented and self-motivated Organized and able to manage multiple tasks at once Commission-based position About Company At Keller Williams, our mission is clear: to fuel the success of real estate agents by delivering unparalleled resources, expert mentorship, and cutting-edge technology. We are dedicated to empowering agents to excel in a competitive market, providing the tools and support needed to drive growth, achieve goals, and thrive every step of the way.

Careers at SUSLA Southern University at Shreveport, Louisiana (SUSLA) is accepting applications for the Loan/FWS Specialist position within the Office of Financial Aid & Scholarship. SUSLA is a comprehensive community college serving Shreveport, Bossier City, and surrounding areas in Northwest Louisiana. It is one of five campuses constituting the Historically Black Southern University System. The University serves approximately 3,000 undergraduate students and offers 32 undergraduate degrees and certificate programs in a variety of fields including Allied Health, Nursing, Aerospace Technology, Business Studies, Behavioral Science/Education and Science & Technology. PRIMARY RESPONSIBILITIES * The Financial Aid Office is seeking a detail-oriented Financial Aid Loan/FWS Specialist to provide comprehensive financial aid support and guidance to new and continuing students. Reporting to the Director of Financial Aid & Scholarships, this position serves as the primary coordinator and point of contact for the Federal Work-Study and Federal Direct Loan programs, ensuring full compliance with federal, state, and institutional regulations. Key responsibilities include awarding and administering work-study and loan funds, delivering financial aid counseling to students and families, managing communications with students and parents, and supporting Banner system processes to ensure accurate and timely aid delivery. Specific Duties are: * Serve as the primary federal work study and federal direct loan point of contact for current and prospective students, determining eligibility for work-study, awarding work-study, and monitoring earnings for all student work-study employees on campus. * Administer assigned programs in accordance with federal, state, and institutional policies and procedures * Knowledge of Federal Title IV, state program awards and regulations, and FERPA * Counsel and advise students about financial aid eligibility, application procedures, aid programs, program costs, and indebtedness * Complete error reports to ensure that federal work study and federal direct loans are issued in a timely manner and in accordance with federal, state, and institutional policies and regulations * Notify students of changes in the eligibility of aid offers and alternatives to amend the situation, if any * Use enhanced internal and external communication systems to inform students and parents about aid offers and departmental, institutional, and system-wide policies and procedures * Provide financial literacy presentations and informational sessions on campus and within the community * Conduct audit file reviews each semester * Monitor Common Origination Disbursement for incoming Direct Parent PLUS loan requests and award applicable loans as needed, following up with parents if credit decisions are approved * Provide ongoing training, guidance, and supervision to financial aid student employees for accurate dissemination of financial aid information to other students and parents. * Collaborate with other departments for campus outreach and registration events to ensure that recruitment, enrollment, and retention goals are met * Perform other duties as assigned. REQUIRED EDUCATION AND EXPERIENCE * Bachelor's degree * Excellent customer service and interpersonal skills * Demonstrated service aptitude and ability to work independently as well as with students, parents, and colleagues * Exceptional oral and written communication skills. Must be able to communicate sensitive and/or complex information in a confidential and straightforward manner * Excellent organizational skills with the ability to organize and prioritize multiple complex projects and tasks simultaneously * Proficient user of Microsoft Office Suite and experience in financial aid database systems * Must be dependable and able to maintain confidentiality in data collection. * Must possess a high level of accuracy, self-motivation, strong attention to detail, and the ability to handle a heavy workload in a fast-paced environment * Familiarity with academic environment, policies, and procedures PREFERRED QUALIFICATIONS * Prior knowledge or experience in postsecondary educational assistance processes such as advising, financial aid, registration, and admissions * Specific knowledge or experience in financial aid and Banner Financial Aid module TYPE: Full-time COMPENSATION: $43,888 annually APPLICATION DEADLINE: Review of applications begins November 24, 2025 and continues until position is filled. * The application can be filled out online at SUSLA's Application for Employment * Please attach cover letter, resume, transcript(s), and three references to application. * Reasonable accommodations may be made to enable individuals with disabilities to perform the duties. Application Portal Reasonable accommodations may be made to enable individuals with disabilities to perform the duties. Criminal background check and reference verification is required. Southern University at Shreveport, an institution within the Southern University and A & M System, seeks to provide quality education for its students, while being committed to the total community. This institution prepares students for careers in technical and occupational fields; awards certificates, diplomas and associate degrees; and offers courses and programs that are transferable to other colleges and universities. Dedicated to excellence in instruction and community service, this open enrollment institution promotes cultural diversity, provides developmental and continuing education, and seeks partnerships with business and industry. Title IX is a federal law that prohibits discrimination on the basis of sex in any federally funded education program or activity. Title IX prohibits use of federal money to support sex discrimination in education programs and provides individuals protection against such practices. In compliance with federal law and USDOE federal guidance, including provisions of Title VII of the Civil Rights Act of 1964 (Title VII), Title IX of the Education Amendments of 1972 (Title IX), Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) of 1990, the ADA Amendments Act of 2008, the Age Discrimination in Employment Act of 1967 (ADEA), Executive Order 11246, Executive Order 13988, the Vietnam Era Veterans Readjustment Assistance Act of 1974 as mended by the Jobs for Veterans Act, the Uniformed Services Employment and Reemployment Rights Act, as amended, and the Genetic Information Nondiscrimination Act of 2008, an institution of the Southern University System shall not discriminate against individuals on the basis of their race, sex, sexual orientation, gender identity, gender expression, religion, color, nation or ethnic origin, age, disability, military service, covered veteran's status, or genetic information in its administration of education policies, programs, or activities; admission policies; scholarship and loan programs; athletic or other institution-administered programs; or employment. As part of their commitment to maintaining a community free of discrimination, and in compliance with Title IX's mandate, institutions of the Southern University System shall address allegations of power-based violence and sexual misconduct, including sexual harassment and sexual assault, in a timely and effective manner. Further, institutions of the Southern University System will provide resources as needed for affected persons (Reporters, Complainants, Respondents, and third parties within the institution's community) and will not tolerate retaliation against any person who reports or participates in the investigation of alleged power-based violence or sex/gender discrimination. In accordance with the requirement of Title II of the Americans with Disabilities Act of 1990 and its Amending Act of 2008 (collectively "ADA"), the Southern University System (System) will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. The System does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA. The System will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the System's programs, services, and activities, including qualified sign language interpreters, assistive listening devices, documents in Braille, and other ways of making communications accessible to people who have speech, hearing, or vision impairments. The System will make reasonable modifications to policies, procedures, and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of the System, should contact the ADA Coordinator. The ADA does not require the System to take any action that would fundamentally alter the natures of its programs or services or impose an undue financial or administrative burden. Complaints that a program, service, or activity of the System is not accessible to persons with disabilities should be directed to the ADA Coordinator.

Responsible for entering new loan documents when received from a participating dealership. Ensure that all required documentation is complete and accurate. Ensure funding is processed in a timely manner and represent the Credit Union in a professional manner. ESSENTIAL FUNCTIONS AND BASIC DUTIES: Responsible for auditing loan documents from the dealerships to determine accuracy for funding and that all required documents are present. Performs warm call to the member to ensure accuracy of loan documents and offering auto pay. Responsible for verifying member application from the dealership, such as employment, residency, and phone numbers. Responsible for auditing loan documents for term and rate accuracy. Responsible for disbursing dealer funds in a timely manner. Responsible for maintaining written procedures for position. Ensures Regulatory procedures are followed in accordance with Federal and State Regulations and updated, as necessary. Other projects as needed may be assigned. NOTE: THE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE. IT MAY BE SUPPLEMENTED AS NECESSARY FROM TIME TO TIME MAJOR ACCOUNTABILITIES: Maintains a positive, professional attitude with team members and remains flexible while focusing on accepted practices, policies, productivity, and effectiveness. Ensure loan packets are funded timely, accurately, and within Essential indirect guidelines. Maintains an excellent working relationship with branch locations as well as finance managers at all Essential authorized dealerships. MINIMUM REQUIREMENTS: High school diploma or equivalent. One (1) year customer/member service experience required. Two years lending-related experience in a financial institution preferred. Title work/DMV experience preferred. Skills, Abilities, and Knowledge: Strong written and oral communication skills. Effective research skills. Administrative skills and abilities. Ability to multi-task. Team player. Attention to detail. Effective communicator. Physical Requirements Perform primarily sedentary work on computer or laptop for an average of eight (8) hours per day. Must be capable of climbing/descending stairs in emergency situations. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to work extended hours whenever required or requested by management. Must by capable of regular, reliable, and timely attendance. Other Requirements Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on confidential matters.

About Conterra Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network. We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider. Fiber driven. People powered. Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people-and how much we care before, during, and after the build-that truly sets us apart. As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team. And that's where you come in. Candidates must be in reasonable, commutable proximity to one of our Louisiana offices in Hessmer, Lafayette, or Shreveport. The position is a unique opportunity to Join a company that designs, builds, and operates new-technology-based telecom networks in the education, healthcare, enterprise, and carrier industries throughout the U.S. Work in a challenging, entrepreneurial environment that maintains the highest levels of integrity and reliability when partnering with organizations that share our vision and commitment to performance excellence. Work with Conterra engineers and contractors to coordinate dispatches or provide updates. What you will be doing Evaluating and screening 811 tickets using Conterra's proprietary software for over 16 different agencies in 15 different states. Manage 811 Fiber Protection email notifications. Communicate the location of Conterra's fiber in relationship to excavation and contractor work areas. Respond to requests for location information, reassigning ticket requests, and enquire about projects we receive tickets for. What you will need Technicians must have good attention to detail and reading comprehension skills Technicians must be able to follow geographical & driving directions and be able to apply those written directions to mapped locations and addresses. GIS programming and background is a plus. Customer Service skills and professional manner required, when dealing with contractors Multitask while maintaining integrity and service quality Memorize, focus, and pay attention to detail Effectively observe, listen, and understand Learn company specific software applications Strong problem solving / troubleshooting skills Strong Map skills Must be able to efficiently use Outlook calendars, contacts, email rules for prioritizing inbox, responding to emails, etc. Must be self-motivated, able to work under pressure, and multitask Must be able to prioritize work schedule and workload Additional Experience Preferred Experience with Power BI and data analitics Experience in the Damage Prevention industry Experience with 811 Process and Procedures across multiple states Experience with utility construction practices Experience with Utilisphere or other ticket management systems What we offer Core values that embody teamwork, integrity, and excellence A super talented team who values hard work, success, and fun :) Work/ Life Balance Premium health benefits (medical, dental, vision, flex spending, etc.) Flexible and generous PTO schedule + paid holiday schedule 401K program Diversity & Inclusion Conterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization.