Loan servicing specialist jobs in Riverside, CA - 89 jobs

People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities. Apply today! What our team members are saying: Video Clip 1 Video Clip 2 Video Clip 3 Learn more about us at cathaybank.com GENERAL SUMMARY Under the supervision of the Loan Servicing Supervisor & Officer within the servicing team and following established policies and procedures, perform all post-closing duties relating to the servicing of the Bank's commercial loan portfolio according to separation of duties established by the Department Head including but not limited to the following functional duties: ESSENTIAL FUNCTIONS Monitor the department's shared email in-boxes and platforms to ensure completion of delegated items. Perform special processing to include SBA 1502 update and reporting, SAD processing to include the following: Charge Offs OREO Transfers Accrual Changes Shadow Payment Processing Prepare GL Certifications. Serve as secondary reviewer and/or back-up of the following: Pay Off Statements FTI Balancing and Releases Daily Index Rate Sheet Established Control Reports Prepayment Penalty Report 85 Day Past Due Report Non-Accrual Exception Report Review and update Procedures and Job Aids to Assist management in ensuring loan servicing procedures adhere to bank policy and regulations. Responsible for research, review, and resolution of any Loan Servicing issues. Assist in short-term and long-term projects. Assist the CLS Supervisor in providing direction and guidance to staff in their assigned duties. Assist the CLS Supervisor with training and development of the team. Assist the CLS Supervisor and the Boarding team with complex research, review, and resolution of any Loan issues. Review vendor invoices. Provide general support, assistance, and backup for all servicing functions to include the following: Rate Rollovers and Repricing Establish new Rate Contract Sub-Notes Payments Payoffs Loan Advances Pay Off Statement Preparation System maintenance Release of Collateral Review Post Closing/Boarding document and Collateral Review. QUALIFICATIONS Education: High school diploma or equivalent; some college courses a plus. Experience: Minimum of 4 years of commercial loan servicing experience required. Skills/Ability: PC literate, proficiency with MS Office, knowledge of IBS loan system a plus, ability to work in a fast-paced environment while maintaining a high level of accuracy, strong problem-solving and organizational skills, bilingual (English, Mandarin or Cantonese) is a plus. OTHER DETAILS $28.85 - $36.06 / hour Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for a discretionary bonus. Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k). Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy. Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law. Click here to view the "Know Your Rights: Workplace Discrimination is Illegal" Poster: Poster- English Poster- Spanish Poster- Chinese Traditional Poster- Chinese Simplified Cathay Bank endeavors to make **************************** to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at or . 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Our client, a highly entrepreneurial and growing private lender expanding in Orange County seeks a diligent Loan Servicing Specialist to support the company's Chief Financial Officer (CFO) in a 50\/50 blended role comprised of: 1. The administrative and financial tasks necessary for successfully servicing their diverse CRE & residential loan portfolios - in\-house and 3rd party 2. Varied Analyst\-level duties related to FP&A, individual loan & portfolio underwriting analysis, systems\/platform management + improvement, and special projects The ideal candidate has 3 years' experience in loan servicing, who has hit their ceiling in their current role as a loan servicer, and wants to learn more about the full\-spectrum of finance in CRE. It's a rare opportunity to be mentored by a CFO, learn and diversify your skillset, and grow along with the company in this newly\-created role. This role is based out of the company's beautiful + conveniently located office located in Costa Mesa, with a hybrid schedule of Monday, Tuesday, & Thursday in\-house from 9am\-5pm, and Wednesday\/Friday worked remotely. A day in the life of a successful Loan Servicing Specialist includes, but is not limited to: Payment Processing: Accurately recording all payments, including complex payoffs Funding & Draws: Managing loan fundings and draws with precision and compliance Statement & Fees: Preparing & distributing monthly statements for principal, interest, and fees Wire Verification: Confirming & inputting borrower account details securely Transaction Maintenance: Reconciling servicing transactions with the General Ledger daily Inbox Management: Monitoring servicing inbox activity and responding promptly to requests Customer Support: Delivering responsive, professional support to borrowers & partners Project Support: Contributing to compliance, reporting, and data initiatives Team Collaboration: Partnering with Accounting, Finance, and Sales to support operations Requirements The ideal Loan Servicing Specialist candidate possesses the following skills & experience: Education & Experience: Bachelor's degree preferred; 3+ years of loan servicing experience required Technical Skills: Proficient with Microsoft Office; familiar with servicing and document imaging systems Communication: Clear and professional verbal and written skills Organization & Detail: Strong multitasking, problem\-solving, and accuracy Work Style: Adaptable, proactive, and able to build strong internal and external relationships "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"696690229","FontFamily":"PuviRegular","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Real Estate"},{"field Label":"Work Experience","uitype":2,"value":"3+ years"},{"field Label":"Salary","uitype":1,"value":"$75k\-105k"},{"field Label":"City","uitype":1,"value":"Costa Mesa"},{"field Label":"State\/Province","uitype":1,"value":"California"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"92626"}],"header Name":"Loan Servicing Specialist","widget Id":"554604000000072311","is JobBoard":"false","user Id":"554604000000272007","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":false,"job Id":"554604000008219008","FontSize":"15","google IndexUrl":"https:\/\/crerecruiting.zohorecruit.com\/recruit\/ViewJob.na?digest=uw46OIHQmu8KiPYWDNNm4imzuOMXb1IXDRBpxwHLkjY\-&embedsource=Google","location":"Costa Mesa","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"o68134c44ad5d9e2a4bfdb2712f09d04f17c1"}

At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. In this role, our team members thrive in a competitive atmosphere where hard work and dedication directly influence success. This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists enjoy competitive compensation that recognizes both individual achievements and team success, all while growing their career. In the Role Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options Requirements: High School Diploma or GED Preferred: Sales, Collections or Customer Service experience Bilingual - Spanish Location: On site The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday. Target base salary range is $19-$22.50, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive additional compensation program that is based on individual and company performance. Who we Are A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include: Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances Up to 4% matching 401(k) Employee Stock Purchase Plan (10% share discount) Tuition reimbursement Paid time off (15 days' vacation per year, prorated based on start date) Paid sick leave as determined by state or local ordinance (prorated based on start date) 11 Paid holidays (4 floating holidays, prorated based on start date) Paid volunteer time (3 days per year, prorated based on start date) OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain. Key Word Tags Sales, Collections, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee

About Ascent Ascent Developer Solutions is a leading private lending platform, serving real estate developers nationwide in the acquisition, renovation, and construction of residential real estate. Founded by a leadership team with a deep understanding and personal experience in virtually every facet of real estate development, Ascent is uniquely positioned to create custom, innovative lending solutions for a variety of real estate development business strategies. The Role This is a full-time, on-site position based in our Encino or Irvine office. The Loan Servicing Specialist plays a crucial role in ensuring the accurate and timely processing of loan payments, managing escrow accounts, monitoring loan performance, and maintaining compliance with regulatory requirements and internal policies. The Loan Servicing Specialist acts as a key point of contact for borrowers, addressing inquiries, resolving issues, and maintaining strong client relationships to enhance the overall customer experience. The Loan Servicing Specialist contributes to the risk management strategy by identifying potential issues early and recommending appropriate actions. This role is essential for ensuring the smooth operation of loan servicing processes and supporting the Ascent's commitment to excellence in the commercial real estate industry. The Work Ensure timely and accurate processing of loan payments and payoff statements, escrow disbursements, and account reconciliations. Serve as the primary point of contact for borrowers, addressing inquiries, resolving issues, and maintaining strong client relationships. Ensure compliance with loan agreements, regulatory requirements, and internal policies. Prepare and maintain accurate loan documentation and servicing records. Monitor loan performance, identify potential risks, and recommend appropriate actions to mitigate losses. Assist in the preparation of loan modifications, extensions, and workouts as needed. Prepare detailed reports on loan portfolio performance, including delinquency trends, payment histories, and other key metrics. Provide insights and recommendations to senior management. Identify opportunities to enhance loan servicing processes and implement best practices to improve efficiency and client satisfaction. Update documentation on our servicing platform to ensure timely and accurate records. Monitor vendor service levels, responsiveness, and overall performance. Process subordinations, lien releases, and payments. Assist with escrow disbursements and prepare loan payoff statements for customers. Monitor insurance coverage on collateral properties. Enter and update client information in Ascent's system(s) of record. Recommend and implement best practices as part of Ascent's dedication to creating an industry-leading customer experience. Your Skills and Experience Associate degree in business or finance, or equivalent work experience in financial services. 5+ years of experience in loan servicing, with a focus on commercial real estate lending. Strong understanding of operational risk, loan processing workflows, regulatory requirements, and industry best practices. Excellent analytical skills and attention to detail. Exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships. Proficiency in Microsoft Office Suite, particularly Excel. Proficiency in financial software tools, including standard Loan Origination Systems (LOS) and servicing platforms. The Pay The hourly rate will be $31.00 - $36.00 per hour plus overtime with a discretionary bonus of 15% per year. The Work Environment This role works on-site from Ascent's Encino or Irvine office, Monday - Thursday (Fridays are work-from-home). Full-time, 40 hours per week; must be available for occasional overtime. Some nights and weekends required. Our Benefits We offer a comprehensive benefits package designed to support your health, well-being, and work-life balance. Our benefits include five health plans, two dental plans, health savings and flexible spending accounts, vision coverage, a 401(k) plan, and other optional benefits from which to choose. Our Pledge We pledge to be fair and considerate in hiring and promoting individuals, ensuring everyone can contribute their fullest potential regardless of background, identity, or personal circumstances. By promoting equal opportunity, we not only enhance our workplace but also contribute to a more just and equitable society. At Ascent, we stand united in building a community where everyone is empowered to succeed. Thank you for joining us on our journey towards a more inclusive future.

Credit9 is seeking a Bilingual Loan Servicing Collections Specialist to join our team. As a Collections Specialist, you will assists in the daily communications and servicing of past-due accounts on an inbound and outbound basis. They will be supported and work directly with the Team Lead and Collections supervisor. The Collections agent will work directly with clients to resolve delinquency by creating payment plans and will assist in enrolling in hardship assistance programs to prevent future delinquency. Compensation: $20.00-$22.00 per hour depending on experience plus bonus. Location: Remote - Must be located within the United States. Responsibilities: Improve overall portfolio health through the assistance of past-due clients. Maintain proper communications including, but not limited to: Inbound and Outbound Calls Inbound and Outbound Emails Servicing via SMS messaging and online chats Maintain symbiotically successful relationships between Credit9 and its customers by providing exceptional customer service and professional collections tactics. Maintain personal performance management and consistently hit KPI goals set by direct Team Lead and Supervisor. Ensure adherence to the Loan Servicing guidelines. Professionally handle escalated customer service issues before passing off a customer. Perform other related duties as assigned. Requirements: 3+ years of Loan Servicing, preferably in collections, with a focus on unsecured, debt consolidation, and personal loans. Bilingual in English and Spanish Call Center experience. Proficient with Microsoft Office and Google Suite. Understanding of call center technology and collections metrics (ACD, IP, PTP, RPC, etc.) Outstanding verbal and written communication skills. Superior multi-tasking skills. Flexible and adaptable to changes in direction and the ability to effectively communicate such changes as part of a team. Professional presentation and demeanor Education: High School diploma or equivalent required. Bachelor's degree preferred. Company Benefits: Ongoing training and development Opportunity for career advancement Medical Dental Vision Company Paid Group Life / AD&D Insurance 7 Paid Holidays and 2 Floating Holiday Days to use at will Paid Time Off Flexible Spending/HSA Employee Assistance Program (EAP) 401(k) match Referral Program Credit9 is proud to be an Equal Opportunity Employer. Credit9 does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Note To Agencies: Credit 9 maintains an internal recruiting department to handle staffing needs. While the company occasionally collaborates with temporary staffing agencies, placement services, and professional recruiters ("Agency"), it is crucial for Agencies not to contact Credit 9 employees directly for candidate presentations. Our policy dictates that internal recruiting teams or authorized personnel present all candidates to hiring managers. Please refrain from sending unsolicited resumes directly to Credit 9, whether via mailing address, fax machine, email, or directly to our employees. Such submissions, even through Agencies, will be considered as the property of Credit 9. The company will not entertain fees for placements resulting from unsolicited resumes. Any candidate submitted by an Agency through an unsolicited resume will be considered a referral, free of charges or fees. Thank you for your understanding and cooperation.

Zions Bancorporation is one of the nation's premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker as one of the "Best Banks to Work For" and as having a top banking team in its list of "The Most Powerful Women in Banking." Our customers consistently vote us as the best bank in our local markets., We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a "local" business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers. With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity. We are currently seeking a Loan Disbursement Specialist to join our Construction Disbursements Team located in downtown Salt Lake City, Utah. The Construction Disbursement Administration (CDA) group is responsible for managing roughly 200 commercial construction projects simultaneously. We work with multiple departments around the Bancorp to ensure that construction is progressing properly and all agreements within the loan documentation are being followed by all parties. We have currently switched to a new construction monitoring system and are working to streamline and improve our processes in all aspects of construction monitoring. The Salt Lake City group works closely with one another and we maintain a collaborative mentality when monitoring the construction loans assigned to us. We are looking for someone who is willing to work hard and jump in with both feet into our team and help us maintain our high standards of service within the department. The Disbursement Specialist will: * Review, analyze and process customer loan draws for commercial and residential construction projects, loan fund disbursements, equity draws, etc., including review of invoices, lien waivers, and budget. * Prepare payoff quotes, credit bids, default letters and loan modifications. * Schedule and direct pre-construction discussion with Borrower, Builder, and RM when requested. * Administer participation loans, coordinate with participating/lead bank(s). * Order, input, and review inspection reports. * Updates and maintains various reports and ticklers for loan maintenance. * Assists with and may serve as liaison with lenders, loan administration, and outside vendors. * Monitor and may process interest rate changes. * Review loans for past due status, insurance coverage, tickler exceptions, etc. * Ensure loan administration is consistent with loan documents, bank and department policies and procedures. * Other duties as assigned. Requirements: * Some experience with commercial, construction or loan servicing process and procedures, loan documentation or processing or other directly related experience. * Basic knowledge of lending disbursement processes, procedures and loan documentation. * Basic knowledge of standard construction budget and loan servicing practices and techniques. * Must have good audit, problem solving, data entry and customer service skills. * Ability to review and process data per loan documentation. * Good time management and organizational skills. * Must be accurate, detail oriented and able to multi-task. * Good communication skills, both verbal and written. * Basic knowledge of computer software programs such as word, excel, etc. * Requires High School Degree or Equivalent * A combination of education and experience may meet job requirements. Location: This position is 5 days in-office and can be filled at our downtown office in any of the following locations: * Phoenix, AZ * Irvine, CA * Houston, TX * Salt Lake City, UT Pay range (depending on location and experience): $19-32/hr Benefits: * Medical, Dental and Vision Insurance - START DAY ONE! * Life and Disability Insurance, Paid Parental Leave and Adoption Assistance * Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts * Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays * 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience * Mental health benefits including coaching and therapy sessions * Tuition Reimbursement for qualifying employees * Employee Ambassador preferred banking products Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.

Job Description Robertson, Anschutz, Schneid, Crane LLP is a national law firm that provides full-service creditors' rights and real estate legal services at both the state and federal level in 19 states. RAS is seeking an Experienced California Foreclosure Paralegal with at least 5 years of direct industry experience. The ideal candidate will have strong organizational skills, ability to prioritize workloads to meet deadlines, exhibit meticulous attention to detail, and produce accurate and high-quality work product in a fast-paced volume-based environment. The candidate must be able to work independently and possess strong interpersonal and analytical skills. Compensation will be commensurate with experience and includes our benefits package. Specific Job Responsibilities: Comprehensive review of all conditions precedent to initiation of non-judicial foreclosures, including review of loan documents, financials, and demand letters Ensure all internal client systems are reviewed and updated to include findings, relevant documentation, and recommendations Exercise a high degree of confidentiality and professionalism Prioritize and perform a high volume of work to meet firm, client, investor, and court deadlines Utilize firm and client systems to ensure all applicable deadlines are met Safeguard compliance with local, state, and federal foreclosure, bankruptcy, and collections laws and client requirements, as applicable Review of foreclosure documents prior to recording and/or client submission (examples include review of: NODs, NOSs, SOTs, AOM/ADOTs, Deeds, Bids, Upset Bids) Required Knowledge, Skills, and Abilities: Intermediate to advanced-level computer proficiency (including Microsoft Office products) and general office skills Experience with electronic case management and client systems (ie; LPS/BKFS, Legal Tracker, etc.) Strong interpersonal skills Ability to effectively communicate through both verbal and written electronic correspondence Ability to analyze corrective action opportunities and present recommendations Meticulous analytical skills and attention to detail Exceptional organizational skills Ability to work independently Preferred Knowledge, Skills, and Abilities: Experience or familiarity with real property title issues and their impact on the foreclosure process

Robertson, Anschutz, Schneid, Crane LLP is a national law firm that provides full-service creditors' rights and real estate legal services at both the state and federal level in 19 states. RAS is seeking an Experienced California Foreclosure Paralegal with at least 5 years of direct industry experience. The ideal candidate will have strong organizational skills, ability to prioritize workloads to meet deadlines, exhibit meticulous attention to detail, and produce accurate and high-quality work product in a fast-paced volume-based environment. The candidate must be able to work independently and possess strong interpersonal and analytical skills. Compensation will be commensurate with experience and includes our benefits package. Specific Job Responsibilities: Comprehensive review of all conditions precedent to initiation of non-judicial foreclosures, including review of loan documents, financials, and demand letters Ensure all internal client systems are reviewed and updated to include findings, relevant documentation, and recommendations Exercise a high degree of confidentiality and professionalism Prioritize and perform a high volume of work to meet firm, client, investor, and court deadlines Utilize firm and client systems to ensure all applicable deadlines are met Safeguard compliance with local, state, and federal foreclosure, bankruptcy, and collections laws and client requirements, as applicable Review of foreclosure documents prior to recording and/or client submission (examples include review of: NODs, NOSs, SOTs, AOM/ADOTs, Deeds, Bids, Upset Bids) Required Knowledge, Skills, and Abilities: Intermediate to advanced-level computer proficiency (including Microsoft Office products) and general office skills Experience with electronic case management and client systems (ie; LPS/BKFS, Legal Tracker, etc.) Strong interpersonal skills Ability to effectively communicate through both verbal and written electronic correspondence Ability to analyze corrective action opportunities and present recommendations Meticulous analytical skills and attention to detail Exceptional organizational skills Ability to work independently Preferred Knowledge, Skills, and Abilities: Experience or familiarity with real property title issues and their impact on the foreclosure process

Consumer Direct Mortgage Loan Officer - Close More, Earn More, Win More! At Churchill Mortgage, we don't just do business-we win by doing the right thing for our clients and teammates. Our loan officers are thriving in this market and their success is rewarded. We provide everything you need to succeed: Inbound leads-no cold calling, rock-solid processing, excellent pricing, cutting-edge tools, and a powerhouse support team, so you can focus on what you do best-closing more loans and changing more lives. Why You'll Love Churchill Mortgage: ✅ More Loans, Less Hassle - Our Operations Team takes full ownership of the loan process, delivering a seamless, referable experience every time. ✅ Culture of Support - We remove roadblocks, not create them. Our team is dedicated to your success in every way possible. ✅ Leads - We provide you with high quality inbound leads, purchase and refinance. ✅Unmatched Service - New hires often say they have to pinch themselves-yes, it's really that good here. Who We're Looking For: 💼 Experienced loan officers with a passion for helping clients. 📚 Educators at heart who guide borrowers to smart financing solutions. 📈 Sales pros who know how to foster relationships and drive referrals. What You'll Do: Educate & close - Help clients find the best loan solutions while securing the deal. Manage & grow - Handle a high-volume pipeline while expanding your network. Build relationships - Partner with Realtors, financial advisors, and other key referral sources. Own the process - Work closely with our elite Operations Team to ensure smooth transactions. Qualifications What You Bring: ✔ Active NMLS license & 2+ years of mortgage origination experience. ✔ Proven ability to structure and close loans efficiently. ✔ A hunger to grow and a mindset to win-we coach, mentor, and elevate top performers. Compensation & Perks: 💰 Commission-based earnings - Your success = your paycheck. Prevailing minimum wage base pay Commission tiered based upon monthly volume: starting at 25 bps, up to 65 bps 🏥 Top-tier benefits - Medical, Dental, Vision, 401(k), and ESOP (Yes, you OWN part of the company!) 🏆 You Own Your Success & Your Future - Our Employee Stock Ownership Program (ESOP) gives you a stake in our winning team. Ready to Win with Churchill Mortgage? If you're driven to succeed and want to be part of a company that champions integrity, excellence, and unstoppable growth, let's talk. Apply now and take your career to the next level!

Job Description At F&A Federal Credit Union, we are creating exceptional financial opportunities for our members and their families, today, and for generations to come. We proudly serve employees of the LA County Fire Department, Agricultural Commission / Weights & Measures, and local municipal employees and their families. Our mission is to help our members reach their financial goals at every life stage by providing access to the highest value products, superior service, and trusted advice. To really stand out in a constantly changing world, each of us at F&A is values-driven and we share in the responsibility for creating a great workplace. As part of the F&A team, you will enjoy these outstanding benefits: Medical, Dental, Vision, and Life Insurance - 100% of employee premiums are paid by F&A Subsidized medical premiums for dependents Employee Loan Discount Program - even better rates on your home and car loan 401k with employer match up to 3.5% Profit sharing - up to 6% of annual salary is contributed each full calendar year worked Paid time off accrual starting at 4 weeks per year Up to 13 paid holidays Flexible spending accounts for health and dependent care Voluntary plans - additional life insurance available for employee and family Educational assistance program Employee assistance program Essential Job Responsibilities The Real Estate Loan Processor is responsible for gathering, reviewing, and packaging documents for real estate mortgage loans that conform to secondary market guidelines. Performs credit qualifications by utilizing secondary market standards and credit union policies and procedures. Assumes responsibility for Real Estate Departments' regular duties required by business needs. Updates and confirms loan origination system is current relative to loan status, conversation and any communications or documentation received. Review files for accuracy and timelines. Verifies acceptable homeowner and flood insurance coverages. Reviews all incoming mail including, but not limited to, borrower documentation, appraisals, preliminary title reports, homeowner association documentation, mortgage insurance coverage, if applicable, and insurance certificates. Verifies regulatory and/or compliance loan disclosures have been sent to borrowers within the required 3 days of receipt of application. Orders title, escrow, appraisal, verification of employment, and flood certificates. Prepares Revised Loan Estimate (LE) and Change In Circumstances (CIC), if necessary and Closing Disclosure (CD). Completes appraisal checklist to ensure accuracy, once appraisal has been received. Ensure file is complete and ready for documents to be prepared by loan funders. Other duties as assigned. Qualifications High school diploma or general education degree (GED) Three years related experience and/or training in loan processing Has experience with different types of mortgage loans, escrow, and ARM requirements Ability to be bonded and to retain bond ability Knowledge in real estate loan processing procedures and requirements Knowledge of lending principles and procedures and requirements Knowledge of credit union principles and procedures and member service philosophy Knowledge of Real Estate Settlement Procedures Act (RESPA), Truth in Lending Act (TILA), TRID, and HMDA Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, SharePoint, and Outlook Excellent communication and interpersonal skills Exceptional organizational and time management skills Ability to work with others in a courteous, friendly, and professional manner Ability to make decisions with integrity and maintain confidentiality Ability to work independently with minimal supervision Ability to learn proprietary computer software such as Keystone, DocMagic, QuestSoft, and MeridianLink Mortgage Ability to work on a computer for 6-8 hours per day F&A Federal Credit Union is an equal employment opportunity employer. We will consider qualified applicants with criminal histories for employment in a matter consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) ordinance. Hourly rate: $25.35 - $31.69 per hour. Submitting your resume serves as only an inquiry for employment. If your skills and experience are a good match for the role, you will be asked to complete an official application for employment prior to meeting with us for an interview.

About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. This position is the first step into becoming a licensed loan officer in a direct-to-consumer sales environment with an exclusive, high converting lead source. You will provide sales support to our top loan officers while learning about different mortgage products, qualifying customers, and providing excellent customer service. You will also be taking live calls and gathering pertinent information prior to transferring them to the sales floor. Essential Job Duties & Responsibilities: Review mortgage applications taken by licensed loan officers; assist in collecting, uploading, and labeling documents within our Loan Origination system. Order disclosures, prepare income calculations, run automated underwriting, prepare, and scrub files prior to submitting to underwriting. Troubleshoot loan files. Become an expert in loan programs and qualifications. Take inbound live transfer calls / make outbound phone calls and gather the necessary information and commitment to transfer them to our sales floor. Provide excellent customer service to GoodLeap customers. Attend daily training in preparation for your promotion into sales or take NMLS test. Required Skills, Knowledge & Abilities: 1-2 years top sales experience in a professional environment OR college degree Ability to learn quickly High energy Detail-oriented Excellent communication skills Collaborative personality Ability to work in fast-paced, high-volume environment High School Diploma or GED required Compensation: $24.04/hr + potential bonus opportunities Additional Information Regarding Job Duties and s: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionOur organization is currently seeking a talented and service-oriented junior loan officer. The successful candidate will have some experience in sales, exceptional communication and relationship-building skills, and a keen eye for detail. Our tight-knit team is dedicated to helping you succeed and offers the training you need to take your talents to the next level. If this sounds like you, apply now!Compensation: $37,500 - $120,000 yearly Responsibilities: Interface between loan processor, senior loan officer/ mortgage loan originator, underwriter, mortgage lender or mortgage banker, and realtors on behalf of the applicant as needed to ensure a successful loan transaction Monitor sales pipeline, meet sales expectations, get referrals, and generate new business opportunities Consult with potential loan applicants - answer questions and provide additional information about home loan products to create personal relationships Review options with senior loan officer/ MLO to make a recommendation of which home loan product to recommend based on the applicant's financial status Gather financial information to assist with loan applications, prepare loan files, and assess applicants' financial situation and eligibility Training & Development (First 4-6 Weeks) Participate in daily training sessions covering loan programs, guidelines, systems, sales processes, and compliance. Shadow top producers and leadership on live discovery calls and closing calls. Practice script work, objection handling, and communication techniques. Learn Summit's internal systems, CRM, LOS, workflow, and lead management process. Complete weekly performance benchmarks to demonstrate progress and readiness for promotion. Sales Preparation Develop a thorough understanding of Summit's HELOC and refinance products, qualification requirements, and lending guidelines. Learn how to structure loans, calculate income, review credit, and analyze client goals. Prepare for client-facing conversations by mastering key metrics and numbers to present during calls. Understand lead sources and effectively manage assigned leads. Client Interaction Readiness Practice building rapport, gathering client goals, and conducting full discovery conversations. Study and role-play closing call structure, objection handling, and commitment techniques. Learn how to present loan options clearly and confidently. Promotion to Loan Officer (Post-Training) Begin making outbound sales calls and handling inbound transfers. Conduct full discovery and closing calls with clients. Sell and structure home equity loans and refinances aligned with client needs. Provide a seamless client experience from the first conversation to submission. Maintain high activity levels, consistent follow-up, and strong pipeline management. Professional Expectations Demonstrate coachability, a strong work ethic, and a desire to grow into a top-producing Loan Officer. Maintain punctuality, professionalism, and adherence to the company's core values. Collaborate with teammates, leadership, processors, and support staff. Uphold compliance, ethical lending standards, and accurate documentation. The more you put in, the more you earn! Qualifications: Familiarity with home mortgage program guidelines and various types of loans such as FHA, commercial loans, VA, etc is beneficial, but not require High school diploma or equivalent required; Bachelor's degree is desired Excellent sales, relationship, communications and MS Office skills are vital Past experience with credit unions, lending institutions, real estate, financial services, or related fields is a bonus, but not required Must be willing to complete training program to obtain NMLS/ MLO/ state license NMLS Licensed (REQUIRED) - Ready to hit the ground running Confident & coachable - You take feedback & apply it fast Sales or customer service experience? Big plus! Competitive mindset - Former athletes & sales pros thrive here! Money-motivated - You want a career with great earning potential Don't wait - Apply now & start your mortgage career today! About Company Why You'll Love Working Here Launch your career as a Junior Loan Officer with a 4-6 week intensive training program Gain the tools, knowledge, and confidence to become a top producer Learn directly from experienced leaders and top Loan Officers Get hands-on experience and build real, marketable skills Work in a high-energy, collaborative culture that's fun, motivating, and rewarding See hard work recognized and follow a clear path for career growth Help clients tap into their home equity and achieve meaningful goals every day

Job DescriptionWe are seeking an experience Loan Processor to join a thriving financial service company located in Irvine. This person will be responsible for examining applications, assessing applicant background and denying or processing the loans. The ideal candidate will have 3+ years of experience, a bachelors degree in a related field, and strong communication skills. MUST have conventional loan experience for consideration! This company offers great benefits, work/life balance and a strong base plus commission! Apply now! Responsibilities Perform initial appraisal of potential borrowers by thoroughly examining their applications Assess the credit standings of applicants through background research Interview applicants to evaluate their eligibility for loan or mortgage Conclude on all applicable financial and non-financial criteria and develop loan repayment plans Follow up with clients to clarify important points Give the “green light” to eligible candidates and report decisions with sound arguments Finalize loan contracts and keep clients informed in rules and obligations Remain up to speed regarding lending and other financial services Create and renew records Identify customer needs, explore all options and suggest different types of loans Cultivate trustworthy referral networks, suggest alternate channels and cross-sell products and services Forge trust relationships and enhance customer dedication Work within established regulations and adhere to law requirements at all times Requirements 3+ years of proven working experience in a Loan Processor role BSc degree in finance, economics, or a related field Comprehension of direct/indirect lending procedures In-depth understanding of relevant rules and regulations Excellent communication and sales skills Balance between customer satisfaction orientation and a results driven approach MUST have conventional loan experience

With direction and supervision from the Account Executive Supervisor, provides direct support to Relationship Managers of the Bank to manage and proactively address the needs of clients in connection with their loan and deposit relationships. Gathers or assists in compiling information as needed for loan documents, new account documentation, compliance related materials and any other administrative functions that are tied to the proper maintenance of a loan portfolio. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintains an assigned/delegated client portfolio as the primary administrative officer. Maintains an up to date tracking of the status, receipt, and delinquency of all required financial reporting items for their assigned portfolio. Provides administrative support for all loan and deposit functions of their portfolio, including but not limited to: Assists PM with collecting and organizing required new account documentation Processes transfer requests for loans under his/her responsibility Reviews and assists PM in keeping organized and complete loan files that are ready for FDIC review Assists RM/PM with compliance administrative functions involved in the onboarding of new loan and deposit accounts Requests financial information 90 days in advance of all loan reviews/renewals and informs PMs of any past due items. Interacts independently and uses appropriate discretion with clients and prospects to ensure all administrative functions are addressed in a timely manner. Maintains an accurate, up-to-date tracking log of all applications for credit in process. Requests and reviews entity documentation and other required items for creation of loan documents. Collaborates with bank's Note Department, escrow, title & attorneys, as needed to coordinate loan closings. Prepares applicable closing checklists, appraisal order forms, and other required forms necessary to process the loan or begin underwriting in a timely manner and provides completed forms to RM/PM for review and approval. ADDITIONAL RESPONSIBILITIES Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management Demonstrates high level of quality work, attendance and appearance Adheres to all Company Policies & Procedures and Safety Regulations Adheres to local, state and federal laws Understands and complies with all company rules and regulations Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions, as they apply to your position and job responsibilities, with an emphasis on the BSA/AML/CIP, Consumer Privacy, Regulation CC, Information Security, Bank Protection Act, FACT-Identity Theft, Information Technology and GLBA. Additional duties as assigned as it relates to the position SUPERVISORY RESPONSIBILITIES This position does not have supervisory responsibilities MINIMUM QUALIFICATIONS Understand different borrowing entity structures Thorough knowledge of commercial banking products and services. General working knowledge of computer skills to communicate with all levels of bank management, staff and customers. (Excel, Word, PowerPoint and Internet access) Ability to communicate clearly and effectively. Strong organizational ability with capacity to efficiently manage multiple projects simultaneously. Ability to take the initiative and prioritize tasks, good time-management, problem prevention and problem-solving skills. COMPETENCIES: Adaptability Communication Decision Making Initiative Innovation Motivator Organization Professionalism Results Orientated IND123

Job DescriptionBenefits: Bonus based on performance Competitive salary Opportunity for advancement Ready to break into the mortgage industry but not sure where to start? Federal First Lending is one of the fastest-growing equity-based mortgage companies in the nation, specializing in Home Equity Loans (HELOANs), Home Equity Lines of Credit (HELOCs), and modern equity-access solutions designed for todays market. Were actively hiring Junior Loan Officers to join our high-energy, high-support call center team. This role is the perfect entry point for someone who wants a clear, structured career path to becoming a licensed Mortgage Loan Officer. We provide the roadmap, training, mentorship, and licensing support you bring the drive, coachability, and hunger to grow. What We Provide: Elite training program with hands-on script and sales coaching One-on-one mentorship from top-producing Loan Officers Competitive base pay + uncapped bonus potential A high-energy, supportive team culture Daily access to high-intent inbound leads (no cold calling lists) What Youll Be Doing: Make and receive 100+ calls per day to connect with homeowners who requested a loan quote Provide a warm, professional introduction to Federal First Lending and our loan process Gather basic borrower information and pre-qual details Transfer 15+ qualified leads daily to our licensed Loan Officers Learn to handle objections confidently using our proven scripts, training, and coaching Maintain a positive, upbeat presence on every call Grow your skillset continuously through training, mentorship, and real call experience Who Were Looking For: Outgoing, confident communicator who enjoys talking to people Driven and competitive, with a strong desire for growth Coachable, open to feedback, and eager to learn Strong work ethic and team-player mindset Call center or phone sales experience is helpful, but not required No mortgage experience needed we will train you from the ground up Why Federal First Lending? Advanced training & script mastery coaching Supported path to earn your Mortgage Loan Officer license Fast-track promotion opportunities Uncapped earning potential Modern, in-demand products (HELOANs & HELOCs) Work directly with industry pros and learn skills that last a lifetime At Federal First Lending, we reward performance, promote from within, and invest in people who invest in themselves. If you're ready to hustle, learn, and build a long-term career in mortgage lending, this is your moment.

Performs all duties associated with processing Consumer, Credit Card, and Home Equity Lines of Credit (HELOC) loans. Reviews loan packages and determines steps necessary to complete funding in an accurate and timely manner. Adds value to the organization by assisting with the process which adds assets to the Credit Union's portfolio. Responsibilities: Performs duties related to processing and funding all types of consumer lending products. Reviews documentation to ensure it corresponds with loan application; confirms accuracy of member information, conducts a comprehensive review of income verification, loads data in Loan Origination System, and funds in accordance with loan officer's instructions/ stipulations. Obtains accurate pay off figures, and prepares and mails pay off checks and letters in relation to consumer loan funding. Accepts incoming calls, answers questions and provides information related to loan processing and loan funding. Adheres to all auditing procedures designed to document the lending process and provide the proper checks and balances. Supports and participates in continuous improvement activities. Represents the Credit Union in a positive and professional manner. Other related duties as assigned. Maintains member and other sensitive information with confidentiality. Treats co-workers and members with respect. Qualifications: Minimum two years consumer loan processing and or funding experience. A comprehensive knowledge of all consumer lending products, documentation, policies and procedures, services and delivery methods. Working knowledge of NCUA lending regulations, and consumer lending and collections concepts and practices. Must be able to communicate effectively with members, management, team members and external third-parties. Ability to interface with people in a positive manner with empathy, courtesy and tact. Good interpersonal and consulting skills. Able to handle difficult calls. Team oriented and the ability to work collaboratively Ability to analyze and solve problems relative to member service needs Must be able to coordinate, manage and guide multiple priorities simultaneously and effectively through to completion. Education: High School or Equivalent Website: nuvisionfederal.com/careers Benefits: Medical Dental Vision Life Insurance Flexible Spending Account 401(k) Matching Paid Time Off Training Provided Tuition Reimbursement Covid-19 Precaution(s): Remote Interview Process (some positions vary) In-Person Interview required for Front-Line Positions Social Distancing and Mask Guidelines in place

Mission Loans is seeking experienced mortgage professionals who thrive in a fast-paced environment while maintaining a focus on quality of work and delivering an exceptional customer experience. As a Loan Processor, your primary mission is to serve as the primary point of contact for borrowers, process loans from set-up to funding, and ensure quality packaging and timely progression through all critical fulfillment milestones, ultimately delivering a best-in-class customer experience. PRIMARY DUTIES & RESPONSIBILITIES: Overall responsibility for processing loans from set-up to funding, ensuring accurate packaging, timely progression through all critical fulfillment milestones, and delivering a best-in-class customer experience. Serve as the primary point of contact for the borrower throughout the loan fulfillment process, including communicating clearly, frequently, and effectively to guide them through the loan process seamlessly. Review and validate borrower information is and remains accurate in the LOS, as well as all loan documentation submitted by the borrower and third-party service providers is complete, accurate, and verified. Process loan files by (i) verifying and analyzing credit, income, assets, and collateral against AUS findings, (ii) reviewing the loan package to ensure it complies with company and/or investor guidelines, and (iii) complete and accurate packaging of the loan for submission to underwriting and closing. Partner with production, underwriting, closer-funders, and third-party service providers (i.e. title, verifications, notary) to resolve problems, qualification issues, and clear conditions throughout the fulfillment process. Timely prepare, validate, and deliver Revised Loan Estimates, Interim &/or Re-Disclosures, and Closing Disclosures following regulatory and company guidelines. Operate to meet and exceed customer expectations. Operate in a manner that promotes loan quality and compliance with lending laws. Maintain loan pipeline productivity and quality performance at or above required goals. SKILLS & ABILITIES: Subscribe to the mission of creating a truly customer and team-member-centric environment. Love to come to work every day and win. Highly motivated, self-starter with the ability to work independently under minimal supervision and as a team player. Clear, effective interpersonal skills and written and verbal communication skills. Ability to work in a fast-paced, multi-tasking environment and manage multiple deadlines. Strong problem-solving and creative thinking skills. Ability to learn and adapt to guideline changes. Strong organization, follow-through and time management skills. Excellent attention to detail with a commitment to accuracy and quality. Dependable, responsible, and able to use good judgment. QUALIFICATIONS & EXPERIENCE 5+ years of processing experience in high-volume mortgage setting. Extensive knowledge in the following loan programs/products: conventional, FHA, VA, refinance and purchase, a plus - jumbo & non-QM. Thorough understanding of agency & investor underwriting guidelines, policies and procedures. Knowledge of and responsibility for compliance with state and federal regulations applicable to loan fulfillment. Intermediate math skills; adept at calculating income from salaried and self-employed borrowers. Basic proficiency in Microsoft Office products (Excel, Word, PowerPoint, etc.). Experience with Empower is a plus. Bilingual (read, write, speak) in Spanish, a plus. Other Duties: This position profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may be asked to perform additional related duties, as assigned, in order to meet the needs of the organization. Compensation: $17.00 per hour base pay, with significant bonus potential through a points-based, tiered incentive plan. Mission Loans, LLC. is proud to be an Equal Opportunity Employer. Americor does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Notice to Agencies: Mission Loans, LLC. (the "Company") has an internal recruiting department. Mission Loans, LLC may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters ("Agency"). Agencies are hereby specifically directed NOT to contact Mission Loans, LLC. employees directly in an attempt to present candidates. The Company's policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Mission Loans, LLC. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property. Mission Loans, LLC. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Mission Loans, LLC. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. Job Description Description:Our clients, one of the top international banks, is currently seeking a New Loan Audit Processor for a 6+ month temporary assignment. This position is located in Irvine, CA By working for our client, you will be exposed to a large global company (listed on the NYSE), work for one of the most financially stable financial institutions within the U.S., work in a fast paced corporate environment and be an integral part to the Financial Services Team. Responsibilities: Performs system audit on newly funded consumer real estate loans- compares loan terms on the loan documents (Note, Deed) to the system of record (MSP) Performs some data entry SHIFT: 1st, Monday - Friday, 8-5PM Pay Rate: $16/hour Required education: High School Diploma/GED Top 3 Must-Haves: - 2+ Years Mortgage Lending Experience - Administrative Experience - High school diploma or equivalent Qualifications High School Diploma/GED Additional Information Why is this a great opportunity? The answer is simple…working at our client is more than a job; it's a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!

People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities. Apply today! What our team members are saying: Video Clip 1 Video Clip 2 Video Clip 3 Learn more about us at cathaybank.com GENERAL SUMMARY Under supervision of the Department Supervisor or Manager, and following established policies and procedures, perform duties related to servicing the Bank's consumer loan portfolio according to separation of duties established by the Department Manager including but not limited to the essential functions described below. ESSENTIAL FUNCTIONS Complete necessary functions pertaining to servicing loans sold to Freddie Mac, including but not limited to, daily and monthly remittance of payments, status update in Freddie system, and reconciliation of bank accounts. Board new loans to the Core System. Review error and system maintenance reports and correct errors. Respond to general inquiries from both internal and external clients via mail or through call center. Review and clear non-posted Lockbox payments. Review and clear system posting rejects and unapplied funds. Provide research and correction to accounts. Process payoff funds and return items (such as return check, return mail, etc.) Post monthly loan payments. Clear loan WIP account of loan payments. Process requests for auto debit and ACH. Update collateral information in the Core System. Respond to demand request for payoff quote. Respond to verification of loan requests. Prepare mortgage release documents on paid-in-full loans. QUALIFICATIONS Education: High school diploma or equivalent with some college business classes preferred. Experience: Minimum 1-2 years in loan servicing and thorough understanding of consumer loan servicing products; knowledge of state and federal banking regulations and procedures with regulatory requirements including but not limited to CFPB, FCRA, HMDA, RESPA, Reg Z, SCRA, TILA, and UDAAP. Skills/Ability: PC literate, proficiency with MS Office; use of IBS loan system a plus. Ability to work in a fast-paced environment while maintaining a high level of accuracy. Able to communicate effectively verbally and in writing. Self-motivated. Strong problem-solving and organizational skills; Bilingual (English, Mandarin or Cantonese) is a plus. It is the individual responsibility of every team member to maintain a current awareness and understanding of appropriate banking laws, regulations, internal policies and procedures, and to comply fully with those laws, regulations, policies and procedures. OTHER DETAILS $23.07 - $27.88 / hour Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for a discretionary bonus. Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k). Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy. Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law. Click here to view the "Know Your Rights: Workplace Discrimination is Illegal" Poster: Poster- English Poster- Spanish Poster- Chinese Traditional Poster- Chinese Simplified Cathay Bank endeavors to make **************************** to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.