Loan specialist jobs in Boston, MA

Job DescriptionDescription: The Senior Loan Servicing Specialist plays a key role in the lending process by evaluating and underwriting consumer loan applications. Primary responsibilities will include assessing creditworthiness, ensuring compliance with lending policies, and making informed decisions to support the credit union's goals. The ideal candidate will possess a strong analytical mindset, attention to detail, and a thorough understanding of consumer lending practices. RESPONSIBILITIES The essential functions include, but are not limited to the following: Evaluate consumer loan applications to determine creditworthiness and adherence to lending policies. Analyze credit reports, income documentation, and other relevant financial information. Assess the level of risk associated with each loan application. Make recommendations for loan approvals or denials based on established criteria. Ensure compliance with federal, state, and local lending laws and regulations. Stay updated on changes in regulatory requirements and adjust underwriting practices accordingly. Collaborate with branch staff, members, and other stakeholders to gather additional information when necessary. Communicate underwriting decisions to relevant parties in a clear and timely manner. Maintain accurate and thorough documentation of the underwriting process. Ensure that all required documentation is collected and retained in accordance with regulatory guidelines. Provide support to all staff by offering insights into underwriting decisions. Address inquiries from members regarding the underwriting process professionally and courteously. Identify potential risks associated with consumer loans and propose strategies for risk mitigation. Participate in the development and enhancement of underwriting policies and procedures. Requirements: Knowledge/Skills/Experience Loan officer: 5 years (Required) Education/Certifications/Licenses Bachelor's (Required) Physical Demands/Conditions Required Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be capable of regular, reliable, and timely attendance. DIRECT REPORTS / SUPERVISION *No Direct Reports/Supervision

Salary Grade: COMM The Home Loan Specialist plays a key role in helping our valued clients get where they want to be. The Home Loan Specialist will consult with each client, and using Fidelity Bank's C.A.R.E. Process, the Home Loan Specialist will design lending solutions that meet each client's home financing needs. The Home Loan Specialist will originate first and second mortgage loans and secure mortgage and home equity lines/loan applications for the Bank, using the LifeDesign Banking approach to provide Clarity so each client can move forward with Confidence. We are currently seeking Home Loan Specialist candidates with proven capabilities connecting with, and supporting, the diverse array of clients in our local communities. ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES: Provides the highest level of client service in a positive, courteous and enthusiastic manner to colleagues, clients and the community. Develops and implements a broad-based business development program including realtors, CPAs, attorneys, brokers, personal referrals, etc. Visits realtors regularly and acts as liaison between vendors and the Bank. Maintains a thorough knowledge of all Bank loan products, services, policies and procedures. Ensures compliance with all applicable laws and regulations including, but not limited to, the Equal Credit Opportunity Act, Truth in Lending, Real Estate Settlement Procedures act, Massachusetts Adjustable-Rate Mortgage regulations and The Home Value Code of Conduct. Interviews applicants and takes mortgage applications. Maintains availability for meetings at assigned Banking Centers. Obtains all documentation and fees necessary for efficient processing including utilization of all systems needed for processing the applicant information. Communicates with vendors and applicants regarding the status of applications in process. Maintains and submits weekly log of activities, including real estate offices visited, broker meetings, applications taken and other relevant information. Represents the Bank at Board of Realtor meetings. Participates in mortgage programs and seminars and performs other functions designed to enhance the Bank's visibility and image in the real estate community. Collaboratively serves as a backup contact for other Home Loan Specialists when they are unavailable or on vacation. Other duties as may be required. QUALIFICATIONS: Four years related mortgage lending or origination experience preferred. Excellent sales, business development, organizational and communication skills. Able to learn and effectively use required technology and applications. Able to work outside of typical business hours and travel extensively within the Bank's business (lending) community. Must have cyber security awareness to protect the digital environment, the Bank, and customers Commission-based role #ZR

About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary: SolomonEdwards is looking for a Home Loan Specialist I for one of its mortgage clients to perform daily loan reviews to ensure the accuracy of loan findings. You will act as a key contributor to facilitate efficient and effective processes that support business and customer service objectives. Position Locations: Phoenix, AZ Tampa, FL St. Louis, MO Plano, TX Essential Duties: - Perform routine data entry and validation tasks. - Initiate third-party orders (title, appraisal, hazard, flood cert, credit, etc.). - Review and validate loan documents. - Handle routine calls, emails, and/or chat responses. - Monitor work queues and intervene as needed. - Perform other related duties as required and assigned. - Demonstrate behaviors that are aligned with the organization's desired culture and values. Qualifications: - Associate's degree or equivalent work experience. - Financial Services and, if possible, mortgage industry experience preferred. - General understanding of applicable Federal, State, and Local Regulations. Skills and Job-Specific Competencies: - Proficiency in Microsoft Office. Travel Requirements: No travel will be required, unless at the client's discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices. Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24. Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k). Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated. We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves. Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy. Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise Job Ref: 141857 ### Place of Work On-site ### Requisition ID 141857 ### Application Email ****************************

The Institution for Savings, one of the oldest and most successful community banks in the region, is seeking a full-time Loan Servicing Representative to work with our Commercial and Residential team at the Bank's Newburyport Lending. Duties include but are not limited to: Loan Set Up Payment Processing Tax & Insurance Processing Payoff/Discharge Processing Construction Loan Processing Post-Closing Review Quality Control HELOC Renewals/Extensions Investor Reporting File Maintenance Respond to Customer Calls/Emails Payment Portal Review This position is full-time with fully paid medical, dental and vision insurance, as well as dollar-for-dollar 401(k) match up to 10%; life insurance; disability plan; pension plan after 2 years of service; and generous vacation and paid-time off. The Institution for Savings is an Equal Opportunity Employer. Member FDIC. Member DIF

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace. With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including. • Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here) • Collabera listed in GS 100 - recognized for excellence and maturity • Collabera named among the Top 500 Diversity Owned Businesses • Collabera listed in GS 100 & ranked among top 10 service providers • Collabera was ranked: • 32 in the Top 100 Large Businesses in the U.S • 18 in Top 500 Diversity Owned Businesses in the U.S • 3 in the Top 100 Diversity Owned Businesses in New Jersey • 3 in the Top 100 Privately-held Businesses in New Jersey • 66th on FinTech 100 • 35th among top private companies in New Jersey *********************************************** Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Contract Duration: 5 months Pay rate: $23/hr Primary responsibility is to prepare accurate legal documentation in accordance with Bank policies/procedures and to facilitate loan closings directly with the client and/or vendors, which includes routine to complex transactions. The role requires the individual to work with various vendors to perform due diligence (property appraisal, flood and hazard insurance, title, etc) to perfect the security interest in the various types of collateral pledged to the Bank by the borrower as security for a loan or line of credit. Key Metrics: Monthly Productivity Quality/Accuracy Timeliness/Cycle Time Client Satisfaction Risk Qualifications Required Skills: Bachelors Degree is preferred Financial Acumen (preferably with business lending, legal and risk) Strong Technical Skills - computer savvy, must be able to toggle across multiple systems Must be able to use Word and Excel Ability to multitask and prioritize competing requests - it's a fast paced environment Strong Customer Service and Communication Skills - lot of interaction with Client Managers Additional Information If you are interested, please feel free to contact me: Laidiza Gumera ************ *******************************

Tremont Credit Union is looking for a Loan Servicing Specialist to support the Loan Originators, Underwriters, Servicers and Credit Union Members with the mortgage and consumer loan process. They will ensure that loan applications are processed accurately and in a timely manner. They may be required to communicate with members, underwriters and third-party vendors. They will perform a variety of clerical and administrative support as needed. The Loan Processing Specialist will ensure that Credit Union processes are followed and will perform Quality Control reviews of loan files. Key Responsibilities: Gather documentation and process applications for all mortgage and consumer loan types. Prepare loan estimate disclosures, order appraisals, credit reports, title work, and any other necessary documentation. Coordinate loan closings and loan maintenance. Answer member calls resolve requests and problems promptly and courteously. Maintain internal tracking logs such as payoff requests, title tracking and discharge tracking. Daily filing of notes, titles and other loan documents and retrieving all paid loans as needed. Scan and archive loan documents. Ensure that daily work is compliant with credit union policies and procedures. Knowledge of all state and federal regulations as required. Qualifications: High school diploma, GED, or equivalent certification. A minimum of one year of Loan Servicing experience Strong understanding of banking/credit union systems, procedures and regulations Proficiency with Microsoft Office (Word, Excel and Outlook). Strong analytical and problem-solving skills. Attention to detail and the ability to work independently. Strong communication and interpersonal skills. Excellent customer service acumen. Compensation + Benefits The salary range for this position is $55,000 to $68,000 per year, depending on experience and qualifications. Medical, vision, dental, 401k, paid time off, holidays

Job Title: Loan Servicing Specialist Reports To: AVP, Loan Servicing About us: Naveo is a not-for-profit financial institution (with locations in Somerville and Cambridge) focused on serving our members as partners, guiding them towards their financial goals. We embrace their personalities, cultures, and ambitions, tailoring our services to fit their needs and creating a financial plan that matches up with their current and future goals. At Naveo, it's your journey. About the role: Responsibilities include: * Input new loans from Encompass into loan service systems, establishes complete digital and physical files and accurate records. * Maintains current and accurate daily loan reports (loan maintenance and payoff reports) from COCC Synergy. * Responds to member inquiries, resolves problems, and escalates any problem or concerns to management. * Handles Automated Credit Dispute Verifications (ACDV) in compliance with Fair Credit Reporting Act (FCRA) responses through E-Oscar system. * Acts as liaison between Collateral Protection Provider and CU to ensure proper insurance coverage as required. * Ensure timely follow-up of lien perfection at Registry of Motor Vehicles (RMV) or Registry of Deeds using Vintek. * Processes Consumer, Mortgage and Commercial paid loans and the release of all documents. * Maintain vendor relationships and reporting for State National vendor. * Processes escrow disbursements (Real Estate Taxes, Insurance, PMI, etc.) * Reviews real estate delinquency reports and resolves delinquencies. * Prepares all investor loan and sold participation loan reports monthly. * Prepares necessary discharge documents in a timely fashion for paid-in-full loans. * Prepares monthly credit committee reports package such as monthly list of new loans, credit quality, portfolio breakdown, etc. * Reviews daily reports and daily general ledgers for any discrepancies in loan reporting or loan booking transactions. * Reviews loan denials and withdrawals for completeness and accuracy to report in the monthly credit committee package. * Retains a working knowledge of all credit union services and support tools relative to the lending area. Our ideal candidate looks like: Education/Experience: * Associates degree preferred. * Minimum of 2 years related experience and/or training. * Excel/PowerPoint proficient. * Portuguese and/or Spanish language skills preferred. Compensation disclosure: Pay within the range posted will be commensurate with the applicant's experience and qualifications for the role. $21.00 - $25.00/hr. Have some of the above skills or qualifications, but not others? Contact us and let us know why you think you'd be a fit. MORE ABOUT US: Our team is made up of experienced and dedicated employees seeking to make an impact in the communities we serve by supporting our local economy, small businesses and community organizations. Interested in bringing value to our members and neighbors? Seeking to develop your skills? You might be a fit for one of our openings. Naveo Credit Union, formerly Cambridge Portuguese Credit Union, was incorporated in 1928 by members of the Portuguese-American community as a place for their community to grow their savings with confidence and borrow money at low rates. In 2014, we changed our name to Naveo Credit Union to complement the changing demographics of the area -- we welcome everyone in the community to become a member. We are socially responsible, supporting local non-profit organizations that serve our membership. Naveo is an equal opportunity employer that values diversity. We do not discriminate based on perceived or actual race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, or status as an individual with a disability. Naveo is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment and activities.

Mortgage Processor Northpoint Mortgage, selected as one of the Boston Globe's 2024 Top Places to Work, is a growing New England-based mortgage lender with a brand-new opportunity for a full-time Mortgage Processor. The successful candidate will have Encompass experience, several years of related experience, and the ability to communicate effectively with our loan officers and clients in an upbeat customer service-focused manner. In addition to a great working atmosphere, we offer competitive pay, benefits, and a wonderful work-life balance. This position is located in the Westborough, MA area and has the potential to be hybrid or primarily remote. Skills & Experience Needed: 2+ years of Mortgage Processing Experience Encompass Loan Origination Software Mass Housing Experience Non-QM Experience Excellent verbal and written communication skills with a customer service attitude Ability to effectively prioritize and see tasks to completion Must be able to problem-solve and multitask Capable of taking responsibility for managing production and the pipeline Familiarity with mortgage industry basics: Conventional, USDA, and VA Loan types Income Calculations Running AUS And reading findings Ability to review guidelines and figure out answers to scenarios Strong proficiency with computers and software Responsibilities: Establish relationships with clients by communicating with them throughout the process via phone, email, and text. Put clients at ease by being available to answer questions while working closely with Northpoint employees to efficiently set up and move files through the loan process. Set up and disclose new loan files, request, review and explain necessary documents including initial disclosures with clients. Communicate with clients throughout the loan process, advising them of loan status and addressing any questions or concerns. Follow up on necessary documents and set deadlines to create urgency to advance files quickly through the process. Compensation is commensurate with experience.

About Us: At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment. Represent USALLIANCE in the community and form lasting relationships with our members and partners. About This Role: The main area of focus for this role is the servicing of the Credit Union's mortgage, consumer, specialty, and commercial loan portfolios. The incumbent in this position is expected to have prior knowledge of all general activities in the Loan Servicing department. This role is responsible for the timely and accurate processing of Loan Servicing requests from members and internal staff; management of loan servicing systems and processes; other member service and clerical tasks as assigned. This position requires collaboration with other servicing staff to provide high-quality service to our members. Key Responsibilities: Communicate effectively with other members of the loan servicing team and be a primary point of contact within the department to review and respond to member questions, system processing support, and back up for tasks within the department. Assist members via phone, email, and mail by researching, resolving, and following up as necessary in a timely fashion while providing a high level of member service. Provide member support by responding to internal phone calls, emails, customer relationship management (CRM) inquiries by researching, resolving, and following up as necessary in a timely fashion while providing a high level of member service. Perform loan account maintenance and financial transactions including payments, payment reversals and corrections, and payoffs in the core servicing system. Maintain a working knowledge of all internal software, vendor sites, and other electronic systems to enable completion of job responsibilities. Recommend procedural changes when appropriate and work with management on completing the updates and implementation of written procedures for the enhancement of work efficiencies. Adhere to all local, state, and federal laws/regulatory requirements as related to functional areas including the Patriot Act, Truth in Lending, Reg B, Reg Z, and Bank Secrecy Act. Perform a senior role in supporting internal loan servicing department projects and initiatives. Take an active role in preparing for and processing loan sales. Maintain and monitor loan servicing general ledger accounts, as requested, including researching and clearing exceptions. Complete various other tasks as assigned that may include but are not limited to booking new loans, loan quality control reviews, collateral perfections, insurance tracking and force placement, preparing payoff quotes, release/satisfaction of collateral, tax and insurance escrow research and processing, and document research. Who you are: Must have customer service experience and a minimum of 2 years loan servicing experience. Adept at utilizing technology and various software platforms to process information. The candidate must demonstrate interpersonal, organizational, and communication skills (verbal & written). The candidate should be detail oriented with the ability to work in a fast-paced environment. Experience in Microsoft Office application. Transactional processing experience with strong commitment to providing excellent member service. Experience working with the following applications is preferred: FISERV DNA, Encompass, and Corelogic What We Offer: Competitive salary and benefits package Opportunities for professional development and career growth Hybrid Schedule (min 3 days in office to maximize collaboration) A collaborative and inclusive work environment Paid Time Off, Wellness Time & Paid Federal holidays 401K with 6% match High Performance Culture Become a part of a team where your ideas are valued, your growth is supported, and your work makes a difference. Apply today and take the next step in your career with USALLIANCE. EQUAL OPPORTUNITY EMPLOYER USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce. This is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This may be modified at any time, for any reason, at the sole discretion of management. At this time, USAlliance Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the before you apply: “USAlliance Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, USAlliance Federal Credit Union will not provide sponsorship for the candidate to work in the United States. It is unlawful for USAlliance to require or administer a lie detector test as a condition of employment or continued employment. In accordance with applicable state laws, an employer who violates this law shall be subject to criminal penalties and civil liability. In the spirit of pay transparency, we are excited to share the base salary/hourly range for this position is $25.24 - $30.91 , exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package. All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.

Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers. requires the ability to work in the Salem, MA office. Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families. Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we're all about. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Support the daily workflow of loan processors and pre-closers to ensure timely and accurate loan processing. Serve as the first point of contact for staff questions and escalated file issues. Assist with pipeline management, monitoring file movement and helping team members stay on track with service level agreements (SLAs). Provide guidance and coaching to team members to strengthen knowledge of underwriting requirements and condition clearing. Partner with sales, underwriting, and closing teams to maintain strong communication and resolve file-level challenges. Assist with quality control checks to ensure compliance with investor, agency, and regulatory requirements (Fannie Mae, Freddie Mac, FHA, VA, USDA, etc.). Provide feedback to management on team performance, workflow challenges, and opportunities for improvement. Contribute to a customer-focused culture that balances speed, compliance, and accuracy. Assist management with projects and department initiatives as needed. Demonstrates compliance with banking business laws and regulations as defined in company policies and procedures pertinent to the position. Regular attendance is essential to this position. Assumes additional responsibilities as requested. SUPERVISORY RESPONSIBILITIES: Act as a peer leader by supporting and guiding processors and pre-closers. Help train new staff members and share best practices with the team. Monitor daily workloads and assist in balancing files across the team. Escalate ongoing or complex issues to the SVP of Mortgage Operations when appropriate. Encourage a collaborative environment between sales, underwriting, and operations staff. EDUCATION and/or EXPERIENCE: High school diploma or equivalent required; college degree preferred. 3+ years of mortgage loan processing experience. Previous experience serving as a senior processor, mentor, or team lead preferred. Strong understanding of mortgage loan products, agency/investor guidelines, and regulatory requirements. Ability to prioritize and manage multiple files in a fast-paced environment. Effective communication and interpersonal skills for working with peers and other departments. Strong problem-solving skills with attention to detail and accuracy. Proficiency in loan origination systems (LOS), preferably Encompass, and other mortgage technology tools. Commitment to delivering excellent customer service while maintaining compliance standards. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. Benefits/Incentives: Health Insurance, Dental, Vision, Flexible Spending Account, Health Savings Account, 401k Matching, Tuition Reimbursement, Employee Referral Program, Summer Family Outing, Annual Holiday Reception and more. Salary Range: $50,000 - $65,000 The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, and performance. This range may be modified in the future. Ready to apply? If this job sounds like a fit for you, then click on Apply/Apply Now in this posting. We look forward to talking with you. Qualified candidates may also submit a resume and application online at salemfive.com/careers or mail your resume to Human Resources, 210 Essex Street, Salem, MA 01970. No unsolicited resumes accepted from agencies.

Commercial Loan Processor Department : Commercial Lending East Cambridge Savings Bank's Lending Division is actively recruiting for a Commercial Loan Processor . Function : Under the direction of the Assistant Vice President - Senior Commercial Loan Documentation Officer, performs a variety of administrative tasks in connection with processing commercial loans. We are looking for candidates with: 2-3 years' working in a financial institution with lending experience or a bachelor's degree in Business or related field with 1 year banking experience. Must be detail oriented with strong organizational and verbal communication skills Working knowledge of Microsoft Word and Excel Working knowledge of LoanVantage preferred Ability to perform a variety of tasks simultaneously while adhering to guidelines Essential Job Functions: Receives and tracks applications. Assembles and verifies accuracy of loan documentation and check documents for proper vesting, legal descriptions, closing dates and signatures. Maintains new and paid commercial loan files and ensure that loan files contain documents with proper signatures, dates and other relevant data. Reports discrepancies to Assistant Vice President - Senior Commercial Loan Documentation Officer. Monitors UCC and/or other security documents on a regular basis. Prepares renewal or termination documents as necessary. Assists with requesting financial statements from commercial borrowers on an annual basis. Follows up on requested information/documentation to ensure receipt. Prepares disposition correspondence including commitment letters or adverse action and/or denied documentation, and in-house closings of newly approved commercial non-real estate loans. Prepares necessary loan documents for loan closings, either in-house or by attorney. Ensures that loans are processed in accordance with all the terms and conditions of the credit approval and all applicable regulatory guidelines. Updates the SBA remittance fee due report on all SBA loans on a monthly basis. Assists Assistant Vice President - Senior Commercial Loan Documentation Officer in processing documentation related to Commercial real estate. Monitors application pipeline, and follows up on appraisals, 21E reports, and financials. Reviews and packages loans for approval by Management. Assists Assistant Vice President - Senior Commercial Loan Documentation Officer by responding to inquiries from customers, attorneys and other Bank personnel as needed to resolve problems. Acts as liaison with attorneys, appraisers, insurance companies and other applicable parties prior to and during closings to ensure accurate and consistent documentation. Documents loan underwriting and processing activities related to Commercial loans on a daily basis. Ensures proper due diligence and CIP/ CDD Beneficial Ownership requirements are met prior to closing the loan, working with the Commercial Lending Officers as needed. Prepares and follows construction advances and closed loans. Coordinates a draw request for Construction Loans between customers and outside construction consultants and payouts. Responsible for maintaining all documentation for Participation Loans serviced by ECSB or others. Supportive Job Functions: Performs all related lending tasks and special projects as may be required or assigned. Contact our Human Resources Division or visit ************************************* for more details and to apply. Or submit your resume to: Email: **************** Fax: ************ Phone: ************ East Cambridge Savings Bank, Attn: Human Resources 344 Cambridge Street Cambridge, MA 02141 East Cambridge Savings Bank is an Equal Opportunity Employer/Disabled/Veterans

We are looking for an experienced professional with a strong background in mortgage or real estate to join our team as a Loan Servicing Representative. This role requires a detail-oriented, proactive individual who thrives in a fast-paced environment and is passionate about delivering exceptional service to both internal and external members. If you're ready to build a career-not just find your next job-this is your opportunity to become part of something bigger. Key Responsibilities Review and evaluate member and investor servicing requests, ensuring compliance with applicable procedures and guidelines Processing more complex servicing requests in relation to real estate secured and commercial loans Manage the department's ticketing system, including responding to inquiries and assigning tasks appropriately Maintain high task quality and ensure adherence to internal procedures Provide guidance, support, and training to fellow loan servicing representatives Meet established deadlines and performance standards for all servicing functions Perform additional duties as assigned to support the servicing department Qualifications High School Diploma or equivalent required Minimum of 4 years' experience in mortgage servicing, with a focus on advanced or specialized tasks Familiarity with Keystone loan servicing systems preferred Knowledge of residential mortgage servicing required; commercial loans, HELOCs, SCRA, and investor loan servicing experience a plus Excellent verbal and written communication skills Demonstrated leadership ability and team collaboration Strong organizational skills with the ability to multitask and work independently Comfortable adapting to change in a dynamic environment Strong analytical and problem-solving capabilities Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.) Work Schedule and Benefits As a Loan Servicing Representative, you will work a 40-hour full-time schedule Monday through Friday. RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits ,a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends. Are you ready to apply? If this sounds like what you are looking for, then the next step is to apply! You will need to upload your resume and answer a few basic questions. Our Human Resources team will review your application to determine your qualifications for the position. Our interview process consists of an initial telephone interview with Human Resources, followed by an in-person interview with the hiring manager for qualified candidates. At that point if we are the right fit for each other, you will move to the final steps of references, credit and background check. Apply today and join our team! In alignment with our commitment to pay transparency, we're pleased to share that the base hourly range for this position is $22.00 - $27.00, excluding fringe benefits or potential incentives. If you're hired at Rockland Federal Credit Union, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. Please note that the range provided reflects the full base pay for this role. We also offer a comprehensive compensation and benefits package designed to support your overall well-being and success. Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Incorporated in 1834, Hingham Institution for Savings is one of America's oldest banks. The Bank provides commercial mortgage and relationship banking services in Boston, Nantucket, Washington, D.C. and the San Francisco Bay Area. Publicly-traded but family-run since 1993, our objective has been to build one of America's great banks, characterized by superior long-term financial results, a fortress balance sheet that provides unquestionable assurance to our depositors, and an enduring culture of growth and success. We have a small, entrepreneurial team - just under 100 people - and we hold ourselves to high standards. The Commercial Real Estate Group originates conventional, construction, and special situation loan transactions at Hingham - our mandate is broad and flexible. With a flat organizational structure, we offer speed and surety of execution on transactions up to $95 million. We are one of the most profitable banks in the country, we are proudly independent, and we are prepared to deploy significant capital during periods of economic uncertainty and through cycles. For talented commercial real estate lenders, we offer a stable platform for long-term career growth. About the role You will be at the heart of Hingham's Commercial Lending Group that finances significant commercial real estate (CRE) projects in Massachusetts, the Washington, DC metropolitan area(DC, VA, MD) and the San Francisco Bay Area. We are a cohesive, goal-driven, team-oriented group which excels under deadlines and delivers exceptional service to its customers. You will be assigned to designated CRE lenders and be responsible for managing the loan closing process from loan approval to closing. Responsibilities Your role will include establishing digital loan files, generating financing commitment letters based on approved loan terms and conditions, ordering flood zone certifications, credit reports, titles, and third-party reports comprised of appraisals, environmental site assessments, seismic risk analysis and property condition reports. You will act as a liaison between the CRE lender, the Bank' legal counsel and paralegals as well as a variety of third-party service providers to ensure reports are ordered and delivered in a timely manner and that any documents required from the borrower are collected prior to closing. You will be responsible for reviewing insurance certificates, calculating tax escrows and prepaid interest. You will bring the transaction to closure by ensuring all conditions for closing have been met and settlement can be scheduled. Additional responsibilities will comprise the establishment of financial files and working with the Bank's Quality Control team to collect and organize required financial information as part of the Bank's portfolio management process and provide assistance in the management of the Bank's construction loan portfolio. Qualifications * Loan File Management: Establish digital loan files and generate financing commitment letters based on approved terms and conditions. * Due Diligence & Reporting: Order and review essential third-party reports, including flood zone certifications, credit reports, titles, appraisals, environmental site assessments, seismic risk analysis, and property condition reports. * Coordination: Ensure reports are delivered in a timely manner and that any documents required from the borrower are collected prior to closing. * Financial Review: Review insurance certificates and calculate tax escrows and prepaid interest. * Closing: Bring transactions to closure by ensuring all conditions have been met and settlement can be scheduled. * Portfolio Management: Establish financial files and work with the Quality Control team to collect and organize financial information; provide assistance in the management of the Bank's construction loan portfolio. Requirements * Minimum 3 years experience processing commercial real estate loans * Knowledge of required legal documentation, loan structure, commercial real estate, with paralegal experience preferred * Highly organized with a focus on detail and prioritization * Ability to shift and prioritize tasks in order to meet multiple deadlines * Ability to work independently and autonomously in a fast paced environment * A continuous improvement mindset, actively seeking better and more efficient ways to execute tasks. * Demonstrated commitment to innovation and process improvement.

It's an exciting time to be at Hanscom Federal Credit Union! As a member of our Residential Loan Department, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members. Who we are - Hanscom Federal Credit Union Members-first - our members are our top priority. We make business decisions with our members at the top of mind. Integrity - we're honest and committed to doing what's best for our members and our company. What is right isn't the same as what is easy. Teamwork - we are in this together and we all benefit from our success. Innovation - we identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes. Empathy - we understand that communication starts by listening, understanding diverse perspectives, and caring about others' sustained success. What we offer $21.62/hr - $27.03/hr Compensation for this position will be determined based on the candidate's experience, skills, and qualifications. Final pay may vary depending on factors such as prior experience, expertise, and specific requirements of the role. We are committed to offering competitive compensation and will discuss the final pay rate with candidates should an offer be made. A full-time, permanent position that will reward you through an annual bonus program. Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits. A flexible hybrid work schedule environment. We are committed to fostering career growth and development - when you join our organization it's not just a job. We look to develop your skills aligned to our business needs and help you progress in your career. Who you are - Residential Loan Processor You are a dynamic, detail oriented, intuitive person with the ability to develop relationships, build rapport and become a trusted team member. You are able to provide everyone you assist or support with a high level of service, have strong organization and multi-tasking skills, and are searching for a rewarding career where you are valued and respected. What you'll do Maintains the integrity of the loan data from time of application to closing. Reviews new loan package for completeness of borrower information, and review and highlights potential issues on credit report such as undisclosed HELOC/2nd mortgage, fraud detection, red flag alerts, report comments, OFAC, public records, and date of 1st mortgage. Reviews and investigates red flags and fraud alerts from credit bureau or/or DU, and document findings. Obtains pertinent documentation as directed by the Loan Officer or VP Residential Loan Operations. Ensure all documentation is uploaded to ImageFlow paperless system within MortgageBot. Upon receipt of loan file from loan officer, reviews application data, updates all fees and send Initial Disclosure package to borrowers according to regulatory deadlines. Collects appropriate fees from borrower for application deposit. Prepares Rate Lock and Change of Circumstance disclosures when needed. Throughout the process, keeps borrowers informed regarding the status of the loan, both by phone and email. Responds in a timely manner to borrowers' and third-party agents' (i.e. closing agents, appraisers, realtors etc.) inquiries during the mortgage process. Utilizes MortgageBot reports to manage their pipeline, track the timely return of all required documentation (appraisals, titles, verifications, approval conditions, etc.). Keeps up to date on financing date and closing date on purchases. Analyzes all documents to ensure loan packages are complete and accurate. Reviews documents for possible identity fraud, etc. Forwards the file to underwriting for approval. Once approval is issued, responsible for tracking and collection of documentation to ensure conditions are satisfied. Once complete, generate Clear to Close form, update fees and submit to underwriting for final approval. Represent the credit union in a professional manner; provide quality service to members and internal customers. Cross-sell CU products and services where applicable. Perform other related duties as required. Knowledge/Skills/Experience Required: 1 - 3 years mortgage processing is preferable. 1 - 3 years VA Mortgage loan processing experience preferred A high school degree or equivalent Must have good organizational, analytical and customer service skills. Mortgage software computer skills. PHYSICAL REQUIREMENTS Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. WORKING CONDITIONS Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. MENTAL AND/OR EMOTIONAL REQUIREMENTS Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. ** Must be authorized to work in the US **

About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary: SolomonEdwards is looking for a Home Loan Specialist II for one of its mortgage clients to perform daily loan reviews to ensure the accuracy of loan findings. You will act as a key contributor to facilitate efficient and effective processes that support business and customer service objectives. Position Locations: Phoenix, AZ Tampa, FL St. Louis, MO Plano, TX Essential Duties: - Perform complex data and document validation. - Troubleshoot third-party orders (title, appraisal, hazard, flood cert, credit, etc.). - Handle more complex calls, emails, or chat sessions. - Complete appraisal eligibility tasks. - Evaluate loan applications for compliance with product guidelines. - Perform other related duties as required and assigned. - Demonstrate behaviors that are aligned with the organization's desired culture and values. Qualifications: - Associate's degree or equivalent work experience. - Proficiency in Microsoft Office. - Financial Services and, if possible, mortgage industry experience preferred. - General understanding of applicable Federal, State, and Local Regulations. Travel Requirements: No travel will be required, unless at the client's discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices. Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24. Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k). Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated. We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves. Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy. Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise. Job Ref: 141859 ### Place of Work On-site ### Requisition ID 141859 ### Application Email ****************************

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace. With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including. • Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here) • Collabera listed in GS 100 - recognized for excellence and maturity • Collabera named among the Top 500 Diversity Owned Businesses • Collabera listed in GS 100 & ranked among top 10 service providers • Collabera was ranked: • 32 in the Top 100 Large Businesses in the U.S • 18 in Top 500 Diversity Owned Businesses in the U.S • 3 in the Top 100 Diversity Owned Businesses in New Jersey • 3 in the Top 100 Privately-held Businesses in New Jersey • 66th on FinTech 100 • 35th among top private companies in New Jersey *********************************************** Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Contract Duration: 5 months Pay rate: $23/hr Primary responsibility is to prepare accurate legal documentation in accordance with Bank policies/procedures and to facilitate loan closings directly with the client and/or vendors, which includes routine to complex transactions. The role requires the individual to work with various vendors to perform due diligence (property appraisal, flood and hazard insurance, title, etc) to perfect the security interest in the various types of collateral pledged to the Bank by the borrower as security for a loan or line of credit. Key Metrics: Monthly Productivity Quality/Accuracy Timeliness/Cycle Time Client Satisfaction Risk Qualifications Required Skills: Bachelors Degree is preferred Financial Acumen (preferably with business lending, legal and risk) Strong Technical Skills - computer savvy, must be able to toggle across multiple systems Must be able to use Word and Excel Ability to multitask and prioritize competing requests - it's a fast paced environment Strong Customer Service and Communication Skills - lot of interaction with Client Managers Additional Information If you are interested, please feel free to contact me: Laidiza Gumera ************ *******************************

Full-time Description Job Title: Loan Servicing Specialist Reports To: AVP, Loan Servicing About us: Naveo is a not-for-profit financial institution (with locations in Somerville and Cambridge) focused on serving our members as partners, guiding them towards their financial goals. We embrace their personalities, cultures, and ambitions, tailoring our services to fit their needs and creating a financial plan that matches up with their current and future goals. At Naveo, it's your journey. About the role: Responsibilities include: Input new loans from Encompass into loan service systems, establishes complete digital and physical files and accurate records. Maintains current and accurate daily loan reports (loan maintenance and payoff reports) from COCC Synergy. Responds to member inquiries, resolves problems, and escalates any problem or concerns to management. Handles Automated Credit Dispute Verifications (ACDV) in compliance with Fair Credit Reporting Act (FCRA) responses through E-Oscar system. Acts as liaison between Collateral Protection Provider and CU to ensure proper insurance coverage as required. Ensure timely follow-up of lien perfection at Registry of Motor Vehicles (RMV) or Registry of Deeds using Vintek. Processes Consumer, Mortgage and Commercial paid loans and the release of all documents. Maintain vendor relationships and reporting for State National vendor. Processes escrow disbursements (Real Estate Taxes, Insurance, PMI, etc.) Reviews real estate delinquency reports and resolves delinquencies. Prepares all investor loan and sold participation loan reports monthly. Prepares necessary discharge documents in a timely fashion for paid-in-full loans. Prepares monthly credit committee reports package such as monthly list of new loans, credit quality, portfolio breakdown, etc. Reviews daily reports and daily general ledgers for any discrepancies in loan reporting or loan booking transactions. Reviews loan denials and withdrawals for completeness and accuracy to report in the monthly credit committee package. Retains a working knowledge of all credit union services and support tools relative to the lending area. Our ideal candidate looks like: Education/Experience: · Associates degree preferred. · Minimum of 2 years related experience and/or training. · Excel/PowerPoint proficient. · Portuguese and/or Spanish language skills preferred. Compensation disclosure: Pay within the range posted will be commensurate with the applicant's experience and qualifications for the role. $21.00 - $25.00/hr. Have some of the above skills or qualifications, but not others? Contact us and let us know why you think you'd be a fit. MORE ABOUT US: Our team is made up of experienced and dedicated employees seeking to make an impact in the communities we serve by supporting our local economy, small businesses and community organizations. Interested in bringing value to our members and neighbors? Seeking to develop your skills? You might be a fit for one of our openings. Naveo Credit Union, formerly Cambridge Portuguese Credit Union, was incorporated in 1928 by members of the Portuguese-American community as a place for their community to grow their savings with confidence and borrow money at low rates. In 2014, we changed our name to Naveo Credit Union to complement the changing demographics of the area -- we welcome everyone in the community to become a member. We are socially responsible, supporting local non-profit organizations that serve our membership. Naveo is an equal opportunity employer that values diversity. We do not discriminate based on perceived or actual race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, or status as an individual with a disability. Naveo is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment and activities.

Job DescriptionSalary: DOE Mortgage Processor Northpoint Mortgage, selected as one of the Boston Globe's 2024 Top Places to Work, is a growing New England-based mortgage lender with a brand-new opportunity for a full-time Mortgage Processor. The successful candidate will have Encompass experience, several years of related experience, and the ability to communicate effectively with our loan officers and clients in an upbeat customer service-focused manner. In addition to a great working atmosphere, we offer competitive pay, benefits, and a wonderful work-life balance. This position is located in the Westborough, MA area and has the potential to be hybrid or primarily remote. Skills & Experience Needed: 2+ years of Mortgage Processing Experience Encompass Loan Origination Software Mass Housing Experience Non-QM Experience Excellent verbal and written communication skills with a customer service attitude Ability to effectively prioritize and see tasks to completion Must be able to problem-solve and multitask Capable of taking responsibility for managing production and the pipeline Familiarity with mortgage industry basics: Conventional, USDA, and VA Loan types Income Calculations Running AUS And reading findings Ability to review guidelines and figure out answers to scenarios Strong proficiency with computers and software Responsibilities: Establish relationships with clients by communicating with them throughout the process via phone, email, and text. Put clients at ease by being available to answer questions while working closely with Northpoint employees to efficiently set up and move files through the loan process. Set up and disclose new loan files, request, review and explain necessary documents including initial disclosures with clients. Communicate with clients throughout the loan process, advising them of loan status and addressing any questions or concerns. Follow up on necessary documents and set deadlines to create urgency to advance files quickly through the process. Compensation is commensurate with experience.

Job Description We are looking for an experienced professional with a strong background in mortgage or real estate to join our team as a Loan Servicing Representative. This role requires a detail-oriented, proactive individual who thrives in a fast-paced environment and is passionate about delivering exceptional service to both internal and external members. If you're ready to build a career-not just find your next job-this is your opportunity to become part of something bigger. Key Responsibilities Review and evaluate member and investor servicing requests, ensuring compliance with applicable procedures and guidelines Processing more complex servicing requests in relation to real estate secured and commercial loans Manage the department's ticketing system, including responding to inquiries and assigning tasks appropriately Maintain high task quality and ensure adherence to internal procedures Provide guidance, support, and training to fellow loan servicing representatives Meet established deadlines and performance standards for all servicing functions Perform additional duties as assigned to support the servicing department Qualifications High School Diploma or equivalent required Minimum of 4 years' experience in mortgage servicing, with a focus on advanced or specialized tasks Familiarity with Keystone loan servicing systems preferred Knowledge of residential mortgage servicing required; commercial loans, HELOCs, SCRA, and investor loan servicing experience a plus Excellent verbal and written communication skills Demonstrated leadership ability and team collaboration Strong organizational skills with the ability to multitask and work independently Comfortable adapting to change in a dynamic environment Strong analytical and problem-solving capabilities Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.) Work Schedule and Benefits As a Loan Servicing Representative, you will work a 40-hour full-time schedule Monday through Friday. RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits ,a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends. Are you ready to apply? If this sounds like what you are looking for, then the next step is to apply! You will need to upload your resume and answer a few basic questions. Our Human Resources team will review your application to determine your qualifications for the position. Our interview process consists of an initial telephone interview with Human Resources, followed by an in-person interview with the hiring manager for qualified candidates. At that point if we are the right fit for each other, you will move to the final steps of references, credit and background check. Apply today and join our team! In alignment with our commitment to pay transparency, we're pleased to share that the base hourly range for this position is $22.00 - $27.00, excluding fringe benefits or potential incentives. If you're hired at Rockland Federal Credit Union, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. Please note that the range provided reflects the full base pay for this role. We also offer a comprehensive compensation and benefits package designed to support your overall well-being and success. Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Job Posted by ApplicantPro