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Loan specialist skills for your resume and career

Updated January 8, 2025
4 min read
Loan specialist example skills
Below we've compiled a list of the most critical loan specialist skills. We ranked the top skills for loan specialists based on the percentage of resumes they appeared on. For example, 29.0% of loan specialist resumes contained loan applications as a skill. Continue reading to find out what skills a loan specialist needs to be successful in the workplace.

15 loan specialist skills for your resume and career

1. Loan Applications

A loan application is a form of request presented by a person to a financial institution for the approval of a loan. This application form carries detailed information regarding the petitioner's identification information, financial competence, and sources of income that indicate whether he can return the loan back or not.

Here's how loan specialists use loan applications:
  • Evaluated, approved or denied residential and business disaster loan applications based on regulatory standards and acceptable financial and credit analysis.
  • Detected fraudulent information on loan application and communicated to management in order to reduce revenue losses associated with loan default.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how loan specialists use customer service:
  • Delivered quality customer service by researching and responding to all internal and external client inquiries quickly, efficiently and professionally.
  • Perform excellent customer service while completing duties to include interpretation of policies; analyzing applications, property specs and documentation.

3. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how loan specialists use financial statements:
  • Analyzed financial statements and credit information for borrowers; monitored and ensured compliance guidelines and verified agreement terms were met.
  • Analyzed financial statements and credit information to determine a workout or restructure for problem loans with adherence to servicing agreements.

4. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how loan specialists use outbound calls:
  • Performed outbound calls in efforts to obtain required supporting documentation needed to satisfy loan conditions.
  • Initiated/handled 250 outbound calls to verify customer information which changed weekly.

5. Credit Reports

Credit reports are statements that carry information about your credit affairs and current credit situation like loan payment history and credit accounts status. A credit report acts as history because it contains the record from the day you opened the account till your account balance. Potential lenders and creditors make use of credit reports and decide whether to offer you credit or not and under what conditions.

Here's how loan specialists use credit reports:
  • Evaluated credit reports and income verification to assist in underwriting for the approval for personal secured and unsecured loans.
  • Review credit reports, income documents, and investor guidelines to determine borrower eligibility for loan modification workouts.

6. Mortgage Loans

Here's how loan specialists use mortgage loans:
  • Marketed, originated, processed and underwrote secondary market, conforming residential mortgage loan business in south west Florida.
  • Specialized in negotiating/proposing repayment plans, processing loan modifications and special forbearance plans to prevent foreclosure on mortgage loans.

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7. Escrow

An escrow refers to a third party who holds in their custody money or asset on behalf of other parties involved in a business transaction. Every month a lender deposits an escrow amount of the mortgage into another party's account and handles the insurance premiums plus the estate taxes.

Here's how loan specialists use escrow:
  • Communicated and negotiated effectively with various local and national escrow offices to provide and obtain accurate loan closing cost statements.
  • Streamlined processes for loan servicing activities related to residential and commercial insurance coverage, as well as yearly escrow analysis.

8. Loan Payments

Here's how loan specialists use loan payments:
  • Perform loan-processing tasks for underwriting to include debt ratio calculations, income verification and loan payment computation.
  • Performed data entry of loan payments, filed promissory notes and calculated interest/principal payments.

9. Foreclosure

Foreclosure is a term that refers to the legal process used by mortgage holders to take over mortgage real estate from borrowers who are unable to pay their mortgages. Foreclosure allows the lenders to collect the amount owed on the defaulted loan by taking possession of the asset which is used as collateral for the loan or by forcing it to sell.

Here's how loan specialists use foreclosure:
  • Reviewed loan files, facilitated and verified loss mitigation application request, determined eligibility for clients requesting foreclosure financial assistance.
  • Evaluated communications from FC counsel related to disputes, contested foreclosure actions or pending litigation and routed per guidelines.

10. Loan Modifications

Here's how loan specialists use loan modifications:
  • Implemented requirements for custom or loan modifications, including structuring new trial modification payments and requirements to complete the final modification.
  • Reviewed all financial documentation in order to verify positive cash flow and ability to comply with a proposed loan modification.

11. FHA

The Federal Housing Administration (FHA) stands for a government agency in the United States that offers housing insurance to FHA-approved lenders who follow certain conditions.

Here's how loan specialists use fha:
  • Entered data in FHA connection website and electronically submitted insured applications.
  • Followed federal guidelines and handled accounts with all investors Fannie Mae, Freddie Mac, FHA, VA and private loans.

12. Inbound Calls

Here's how loan specialists use inbound calls:
  • Received inbound calls for denied applicants, gave financial information regarding Credit and loan eligibility.
  • Handled inbound calls for customers/non-customers regarding banking policies and procedures.

13. Bank Policies

Here's how loan specialists use bank policies:
  • Maintained working knowledge of bank policies, regulatory requirement, department procedures and system capabilities.
  • Completed lending operations in accordance with established Bank policies and legal requirements

14. Commercial Loans

Here's how loan specialists use commercial loans:
  • Reviewed and processed new commercial loans for correspondents and entered all information in access database.
  • Performed financial analysis, evaluation work and compliance review on residential and commercial loans.

15. Student Loans

Student loans refer to money borrowed from the government or a private lender to pay for college. Students must settle the loan later, along with the interest that builds up over time. The primary uses of the money include payment for tuition, accommodation, and books.

Here's how loan specialists use student loans:
  • Participate in hiring decisions for applicants, directly supervise department student loan specialist, provide feedback and conduct performance reviews monthly/yearly.
  • Processed student loans, reviewed applications, obtained information from students on incomplete applications, application data entry and reports.
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List of loan specialist skills to add to your resume

Loan specialist skills

The most important skills for a loan specialist resume and required skills for a loan specialist to have include:

  • Loan Applications
  • Customer Service
  • Financial Statements
  • Outbound Calls
  • Credit Reports
  • Mortgage Loans
  • Escrow
  • Loan Payments
  • Foreclosure
  • Loan Modifications
  • FHA
  • Inbound Calls
  • Bank Policies
  • Commercial Loans
  • Student Loans
  • Loan Packages
  • Business Administration
  • Loan Products
  • Customer Inquiries
  • Process Loans
  • UCC
  • Loan Approval
  • Computer System
  • Investor Guidelines
  • Tax Returns
  • Due Diligence
  • Federal Regulations
  • Payment Arrangements
  • SBA
  • Delinquent Accounts
  • Credit Worthiness
  • Consumer Loans
  • Loan Programs
  • Collection Calls
  • Loan Closings
  • HUD
  • Customer Accounts
  • Fannie MAE
  • USDA
  • Loan Agreements
  • Loan Terms
  • Bank Statements
  • Cash Flow Analysis
  • RESPA
  • Interest Rates
  • Bank Secrecy Act
  • FNMA
  • Auto Loans
  • Delinquent Loans
  • Freddie Mac

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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