Loan specialist jobs in Lansing, MI

About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary: SolomonEdwards is looking for a Home Loan Specialist I for one of its mortgage clients to perform daily loan reviews to ensure the accuracy of loan findings. You will act as a key contributor to facilitate efficient and effective processes that support business and customer service objectives. Position Locations: Phoenix, AZ Tampa, FL St. Louis, MO Plano, TX Essential Duties: - Perform routine data entry and validation tasks. - Initiate third-party orders (title, appraisal, hazard, flood cert, credit, etc.). - Review and validate loan documents. - Handle routine calls, emails, and/or chat responses. - Monitor work queues and intervene as needed. - Perform other related duties as required and assigned. - Demonstrate behaviors that are aligned with the organization's desired culture and values. Qualifications: - Associate's degree or equivalent work experience. - Financial Services and, if possible, mortgage industry experience preferred. - General understanding of applicable Federal, State, and Local Regulations. Skills and Job-Specific Competencies: - Proficiency in Microsoft Office. Travel Requirements: No travel will be required, unless at the client's discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices. Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24. Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k). Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated. We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves. Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy. Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise Job Ref: 141857 ### Place of Work On-site ### Requisition ID 141857 ### Application Email ****************************

Non-Exempt - Grade Level 4 Equal Employment Opportunity Corporate Values & Mission "Provide superior service, quality advice and show our utmost respect to everyone we meet." Handles various loan servicing processes and functions, including escrow administration, insurance tracking, lien continuations and releases, account reconciliation, and reporting. Handles the more complex customer service issues related to loans. Reports To: Loan Servicing Team Lead Essential Duties and Responsibilities * Oversees the process of maintaining and balancing loan servicing DDA's and GLs, providing administrative assistance to Accounting with transaction research when requested. * Oversees the management of the escrow portfolio, including; monitoring reports for escrow error resolution (ex. large negative escrow balances, escrow accounts with no addenda's, escrow accounts with no annual analysis, etc.), monitoring system generated Excess Escrow Refund Checks, monitoring system generated annual escrow analysis reports, maintaining active Tax Log, and maintenance of Vendor portfolios. * Oversees the escrow disbursement process for all loans, including force place, property taxes, hazard/flood insurance, PMI, and miscellaneous other escrow items. * Oversees all maintenance of escrow accounts, including escrow account recalculations, initiation or cancellation of escrow accounts post close, and escrow counseling with borrowers when necessary. Processes escrow disbursements for all loans, including property taxes, hazard/flood insurance, PMI, and miscellaneous other escrow items. * Oversees all PMI maintenance, including cancellations. Reviews loans for cancellation eligibility and counsels' borrowers on options. Orders appraisals for cancellation recommendations and processes approved cancellations with MI companies, removes PMI from loans. * Oversees the insurance cancellation tracking process, including force placing coverage as needed. * Oversees the lien release process, including removing paid off loans from Tax Service database, removing paid off loans with escrow from Tax Log, filing UCC terminations, preparing vehicle lien releases, preparing and filing mortgage and assignment of leases and rents discharges, issuing payoff refunds. * Prepares and publishes various reports on a regular basis. * Research and resolve complex system processing issues and errors. * Answer requests and inquiries that are received via phone or email from internal and external customers, or third-party vendors and companies. * Processes all loan type post close maintenance, including payment error resolution, auto debit setup and changes, change of address forms, payoff letters, payoff transaction processing, ACH payment requests, system code update requests, and name changes. * Works with third party vendors to identify efficiencies in servicing processes. * Additional responsibilities as assigned. * Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer. * Be familiar with and comply with all federal and state banking regulations as applicable. Competencies In addition to the Corporate Core Competencies, individuals in this position are expected to exhibit the following: Written and Oral Communication - Effective written and oral communication skills required, with the ability to interface with Internal and external stakeholders and community partners. Has group presentation skills. Quality - Demonstrates accuracy and thoroughness; monitors own work and the work of others to ensure quality. Quantity - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly. Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Dependability - Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Adaptability - Adapts to changes in work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events. Initiative - Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. Requirements Qualifications To perform this job successfully, an Individual in this position must be able to perform each of the above essential duties satisfactorily and exhibit the values of the Company. In addition, the requirements listed below are representative of the knowledge, skill and/or ability required. Experience and/or Education * High School Diploma or GED * Minimum of two (2) years' retail banking experience Physical Demands and Work Environment Ability to work in an office environment which may include many hours of computer and telephone usage. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations. By signing below, I acknowledge and understand the expectations and requirements of my role and agree to meet these duties to the best of my ability.

As a Consumer Direct Loan Originator, you're more than just a financial resource for our existing customers; you're their partner in creating a brighter future. Huntington has an extremely loyal customer base, a reputable standing in the community and far-reaching brand awareness. You'll be working in a fast-paced and exciting professional corporate environment selling Consumer Lending and Financial products while providing sound financial advice based on a full understanding of the needs of our customers. In addition, you'll work cooperatively with other channels throughout the organization as you sell or refer the full spectrum of banking products and services Huntington has to offer. We are looking for candidates with the natural ability to self-monitor, stay on task, execute and follow a structured regimen with little supervision. We encourage employee performance and reward outstanding talent with lucrative incentives. Those interested must be confident yet humble, driven yet teachable and have the ability to build good client and team relationships. Duties & Responsibilities: * Focuses on consumer lending and broadening existing customer relationships through phone sales and referrals of all Huntington products and services. * Places outbound calls through a variety of lead sources; discovers needs of customer; explains the features and benefits of financial products and services; recommends financial solutions to customer; originates Huntington products and services. * Uncover additional needs and make sales referrals to various channels of the bank. * Averages 60+ contact attempts daily through our leads management system. * Demonstrates high energy, initiative and driven to meet department and production goals. * Maintains up to date knowledge of products, services, technology and regulations. * Interacts closely with Retail and/or product partners to meet customer needs. * Understands sales tracking/pipeline management. * Inputs accurate and thorough loan applications. * Partners on the strategic vision of the department. * Performs other duties as assigned. NOTE: This position is considered to be a Mortgage Loan Originator under the SAFE Act and Loan Originator under the Truth in Lending Act. Registration and additional qualifications required. Basic Qualifications: * High School Diploma required * Minimum 2 years Financial Sales Experience required Preferred Qualifications: * Retail banking sales or consumer loan origination experience highly preferred * Related financial product experience beneficial * College or evidence of advanced education considered a plus * Outbound phone sales experience preferred * Must possess excellent oral and written communication skills * Must have a disciplined approach to time management * Ability to work autonomously, yet as a team when needed and be a fit for the culture * Ability to interact with all levels of the organization * Receptive to coaching and adjusting behaviors as needed #LI-NA1 Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

The Loan Officer position is responsible for providing a superior member service experience during the consumer loan application process and when responding to member transaction requests. The Loan Officer plays a pivotal role in helping members achieve their financial goals by guiding them through the consumer loan process. Loan Officers respond to member requests for consumer loans and recommend additional products and services that elevate the member's financial wellbeing and perform these tasks with accuracy and efficiency. This role requires a strong understanding of lending regulations, excellent communication and sales skills, and a commitment to providing superior member service. The position requires the ability to work during branch hours, including Saturdays, and supporting other locations to meet needs across the branch network. Full-time branch employees are scheduled up to 40 hours per week. Work Arrangement: This position is able to work onsite at our Farm Lane branch. Schedule: * This position requires working a standard 40 hour week during Branch hours of operations * Monday - Thursday 8:45am - 5:45pm * Friday 8:00am - 6:15pm * Rotating Saturdays 8:45am - 1:15pm * Employees work every other Saturday and receive a consistent day off during the week to offset their hours * Scheduled hours could change based on business need and future department growth. An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite/hybrid/remote) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment. Compensation & Benefits: * Starting at $21/hour dependent on experience * 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums * Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays * 401(k) with a company match * Tuition Reimbursement * Up to 12 Weeks of Paid Parental Leave * Learn more about our benefits here Essential Duties & Responsibilities: Loan Officer I: * Provide superior member service by responding positively to lending and account inquiries with urgency, processing transactions and applications accurately and efficiently, personalizing interactions with recommendations of products and services specific to members' unique needs. * Interview consumer loan and Visa applicants while providing information on products and services that best meet the applicant's needs. Request, verify, and deliver all appropriate documentation to the underwriting department. * Analyze and interpret credit reports to assess financial risk and provide thorough information to inform lending decisions, ensuring compliance with relevant regulations and company policies. * Identify and sell products and services, provide financial education to enhance the member experience, and consistently achieve individual and departmental goals. * Utilize loan follow-up and outbound calling to further develop relationships with current members and loan applicants, offer products and services with measurable success, and ensure completeness and timelines of decisioning and funding of loans. * Demonstrate proficiency in Credit Union product knowledge, services, and fintech partners. * Utilize department and Credit Union procedures to mitigate risk and ensure that member requests and transactions are processed with accuracy, protecting members and the Credit Union from loss. * Display adaptability and flexibility in meeting business needs based on member volume patterns at a branch or throughout the branch network. * Utilize a variety of channels to ensure effective communication and collaboration within the branch, the Consumer Loan Center and throughout the Credit Union to foster a positive and professional relationship while enhancing overall service delivery. * Actively promote and guide members in using Credit Union technology, enhancing their experience and empowering members to manage their finances with ease and confidence. * Complete required departmental activities and trainings to ensure compliance with state and federal regulations and Credit Union policies. * Adhere to safety and security procedures regarding emergency situations, third party access to secure areas, and promptly communicate suspicious activity to leadership. * Follow established processes and guidelines in daily activities, adhering to all applicable laws and regulations, adapting to new information, technology platforms, handling ambiguity and adapting to change. * Manage time efficiently and take initiative within the branch; seek opportunities to develop or enhance knowledge. * Effectively handle escalations by taking ownership, de-escalating concerns with empathy and professionalism, and resolving issues to achieve superior service. * Apply fraud detection strategies, taking steps to mitigate risks, protecting members and the Credit Union. * Consistently meet or exceed established performance metrics, contributing to the Credit Union's goals and delivering a high standard of service. Loan Officer II: * Master all duties and responsibilities of Loan Officer, consistently demonstrating high performance through established metrics. * Consistently offer products and services to members, achieving individual goals as identified for the position and supporting branch performance. * Perform comprehensive financial analysis to recommend appropriate lending solutions that align with members' financial situations, conducting an in-depth financial analysis of members' income, assets, liabilities, and credit histories to recommend complex lending solutions. * Develop and execute comprehensive fraud detection strategies, identifying complex patterns, and recommending steps to mitigate risks. * Provide detailed information to underwriters on complex loan scenarios, ensuring all necessary documentation is submitted accurately. * Assist with Home Equity applications by submitting member information and documents in a timely and accurate manner. * Support the training of new Loan Officers, assisting with processing loan applications and sharing best practices. * Demonstrate a strong understanding of products and services while using the ability to effectively communicate their features, benefits, and uses to members when recommending solutions. * Contribute to service improvement efforts by resolving complex member inquiries and suggesting process enhancements. * Share knowledge of products, services, and procedures with members and coworkers, presenting relevant topics at meetings as needed. * Enhance the member experience by supporting service initiatives, promoting responsiveness, and recommending tailored solutions that drive member satisfaction and loyalty. * Assist peers to ensure concerns are addressed promptly and professionally, effectively handling escalations, de-escalating concerns with empathy and professionalism, and resolving issues to achieve superior service. Senior Loan Officer: * Master all duties and responsibilities of Loan Officer and Loan Officer II, consistently demonstrating high performance through established metrics. * Drive team success by supporting individual and branch sales goals through behavior modeling, encouragement, role-playing, training activities, and promotions. * Facilitate adaptation to internal and external business changes, including strategies, structures, procedures, and technology, helping peers navigate transitions smoothly. * Lead proactively by initiating and supporting training sessions, promotions, decision-making processes, and risk assessments. * Exhibit leadership in managing complex member situations and requests, providing guidance and solutions. * Serve as a resource for members and colleagues by offering in-depth knowledge of products, services, and procedures, establishing yourself as a go-to expert across all branches. * Proven ability to mentor effectively to help others identify and address complex fraud situations, ensuring the security and trust of members. * Demonstrated success in training and mentoring new Loan Officers in loan application processing and member interactions, ensuring a high standard of service. * Resolve escalated issues strategically by implementing effective solutions, enhancing service delivery, and mentoring others to prevent future occurrences. * Develop leadership skills by presenting topics at branch meetings, fostering a culture of continuous learning and improvement. * Evaluate and improve processes by offering suggestions to leadership for increased efficiencies, training opportunities, and enhanced member service. * Lead and optimize member service initiatives by developing training programs for team members and driving continuous improvement to elevate the overall member experience. Job Requirements: Loan Officer I: * Follow proper balancing and cash handling procedures * Regular and predictable attendance * Demonstrate company core values * Ability to work scheduled hours including, weekend and overtime, when applicable * Receptive to accepting and applying feedback * Strong attention to detail * Proficient in member service * 3+ years customer service/sales experience or equivalent desired, with consumer lending experience preferred * Knowledge of lending regulations, credit analysis, and loan origination processes * Demonstrate comprehensive knowledge of consumer lending products, services, and processes * Strong ability to analyze financial and credit data * Excellent listening skills * Professional business etiquette and presentation skills, including maintaining professional workspace * Proficient in sales skills with identifiable results * Critical thinking and problem-solving skills * Effective verbal and written communication skills * Effective teamwork and collaboration skills * Skills in de-escalating and resolving escalating member situations * Effective use of fraud detection and prevention techniques * Adaptability and Flexibility * Analytical skills and the ability to work independently * Math and general clerical aptitude * Ability to multitask and prioritize * Reliable and dependable * Functional knowledge of Credit Union or other financial institution systems, products, services, and procedures preferred * High School Diploma or GED Loan Officer II: * Master all Loan Officer knowledge, skills, and abilities * In-depth understanding of consumer loan processes, including application and funding procedures * Advanced sales skills with proven ability to fund loans, and the ability to support peers in developing their sales skills * Exceptional communication skills, with the ability to effectively convey complex information to members and co-workers * Advanced skills in de-escalating and resolving member issues, with a proven ability to effectively navigate complex conflicts and guide peers in managing escalated concerns * Proven ability to make complex decisions with the ability to guide others in developing this skill * Represent the department on Credit Union committees, special projects, and initiatives, with professionalism * Work independently, demonstrating accountability while requiring minimal supervision * Emerging leadership skills to mentor with the ability to support training efforts and share best practices with peers Senior Loan Officer: * Master all Loan Officer and Loan Officer II knowledge, skills, and abilities * Subject matter expert on the loan process including risk identification and mitigation * Comprehensive understanding of consumer loan products, services, and procedures * In-depth knowledge of branch operations, sales strategies, and performance metrics * Well-versed in regulatory requirements and compliance standards in the financial industry * Advanced skill of fraud detection and prevention techniques * Knowledge of training methodologies and best practices for mentoring and coaching * Leadership and team management skills, with the ability to motivate and guide team members * Excellent communication skills, both verbal and written, for effective member and colleague interactions * Analytical skills to evaluate processes and suggest improvements * Advanced sales skills to support branch sales goals and initiatives * Training and development skills to mentor new employees and enhance team performance * Ability to adapt to changes in business strategies, structures, procedures, and technology * Proactive leadership in initiating and supporting training, promotions, and risk assessments * Capability to serve as a resource for in-depth product and service knowledge across branches * Mentoring ability to guide others in identifying and addressing fraud situations * Presentation skills to develop and deliver topics at branch meetings * Continuous improvement mindset to evaluate and enhance processes, training, and member service initiatives * Expertise in advanced de-escalation and resolution of member issues, coupled with exceptional problem-solving and decision-making abilities to navigate complex situations * Strategic thinking to effectively manage and resolve escalated concerns while guiding others Competencies: * Core Competencies that must be demonstrated by all Credit Union employees include Communicate, Navigate Change & Evolve, Solve Problems & Make Decisions, Plan, Prioritize, and Achieve, and Collaborate. Review the corresponding behaviors here. Physical Demands & Work Environment: * May be required to remain in a stationary position for an extended period of time * Ability to operate standard office technology, equipment and tools, which may include many hours of computer and phone usage. * Occasionally needs to move about inside of office area * Exposure to potentially hazardous condition, i.e. robbery. Receives detailed instructions and procedures to be followed to minimize the exposure * May be required to bend, reach, stoop, or perform other physical movements as necessary to access files, equipment, or other materials * This position is able to work in onsite working arrangements Disclaimer: * Note this job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and MSU Federal Credit Union reserves the right to change this position description and/or assign tasks for the employee to perform, as MSUFCU may deem appropriate. * MSUFCU is an affirmative-action, equal-opportunity employer. * To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. **Position Summary** A Resolution Team Specialist advocates for the patient and portrays "Putting People First" by taking a hands-on approach to help people on their path to better health. In this role, a Resolution Team Specialist will provide a high level of customer service, resolve escalations, and report potential trends to Leadership for review. **Job Responsibilities:** + Develop a deep understanding of Coram processes and learn how customer service impacts a patient's journey from intake to discharge. + Build a trusting relationship with patients by engaging in meaningful and relevant conversation. + Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate. + Accurately and consistently document each interaction in the appropriate RevCycle system. + Record, review, and take next steps to follow-up and resolve patient concerns. + Gather and examine patient information to determine eligibility for payment plans or financial assistance. + Meet call center metrics that include call volume and call quality. + Use technology to effectively liaison with other departments across Coram. + Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone. **Required Qualifications** + Effective written and verbal customer service skills + Ability to work independently and on a team. + Ability to offer emotional support and sympathy. + Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel + Flexibility with work schedule to meet business needs, including but not limited to 8-hour work shifts from 6:30am - 5:00pm Arizona time (Monday - Friday) **Preferred Qualifications** + Knowledge of healthcare billing, collections practices, and/or infusion services. **Education** + Verifiable High School Diploma or GED required. **Anticipated Weekly Hours** 40 **Time Type** Full time **Pay Range** The typical pay range for this role is: $17.00 - $34.15 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. **Great benefits for great people** We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: + **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** . + **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. + **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ***************************************** We anticipate the application window for this opening will close on: 12/12/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Responsible for performing resolution activities associated with delinquent and charged off member accounts and loans, including VISA credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Review delinquent and charged off accounts, determines the Credit Union's position and, as circumstances indicate, directs and assists legal counsel in resolution proceedings. Assists in fraud and bond claims when requested by management. Ensures that the Credit Union's professional image is maintained. ESSENTIAL FUNCTIONS AND BASIC DUTIES Assumes responsibility for the effective and professional performance of resolution functions. Utilizes effective human relations' skills and various forms of persuasion to present a positive Credit Union image in an already negative situation. Answers member questions and complaints relevant to Department functions. Determines Credit Union position in legal proceedings and works to minimize losses. Uses experience and knowledge of Credit Union loan policies, procedures and documentation to review member's files in order to establish effectiveness of resolution proceedings. Works toward prompt resolution of negative and delinquent accounts through negotiations with member. Initiates small claims proceedings when appropriate Represents the credit union in small claims proceedings when necessary. Prepares reports as requested by department manager. Performs resolutions efforts in accordance with Credit Union policies and procedures and ensures they are legally compliant. Assumes responsibility for efficient administration of resolutions activities. Keeps accurate and up-to-date activity reports on assigned accounts and/or loan delinquencies. Documents all resolution actions taken, including telephone conversations, alternative financial arrangements, and correspondence. Researches negative share accounts that appear on negative reports to ensure that Credit Union errors are detected promptly. Provides members the opportunity to fully explain their negative status. Responsible for managing the maintenance, repair and security of repossessed properties, as directed and approved by management. Responsible for collateral repossessions, and the disposition of repossessed Credit Union assets. Assumes responsibility for ensuring that professional business relations are established and maintained with Credit Union members and all other professionals. Maintains the Credit Union's professional reputation throughout resolution operations and in all contacts with members, legal counsel, outside agencies and all other outside professionals. Works with negative or delinquent borrowers to reach suitable arrangements to restore accounts to current status. Utilizes effective human relations skills and persuasion to calm irate members and resolve negative situations. Discusses possible financial arrangements, informs members of possible legal actions, and provides or suggests financial counseling as means to arrive at suitable payment arrangements. Maintains confidentiality. Develops contacts with local authorities, Tri County loss prevention and MACI members to effectively minimize Credit Union Losses. Assumes responsibility for establishing and maintaining effective communications and coordination with Credit Union personnel. Assist area personnel as needed. Keeps management informed of activities, progress attained toward established objectives, and of any significant problems. Attends and participates in meetings as required. Assumes responsibility for related duties as required or assigned. Stays informed of changes in resolution policies, procedures, and related legal requirements. Ensures that work area is clean, secure and well maintained. PERFORMANCE MEASUREMENTS Delinquent and negative accounts and/or loans are closely monitored and reviewed. Appropriate resolutions actions instituted are in accordance with established Credit Union policies and are legally compliant. Legal actions are closely supervised and directed. Delinquent and Charge off accounts and/or loans are promptly evaluated for the most cost-effective recovery. A recovery goal, which meets with management standards, is maintained. Professional business relations exist with members and all outside professional contacts. All member questions are courteously answered. Effective working relations and coordination exist with Credit Union legal counsel. Required reports and records are accurate and timely. Good working relations exist with area personnel and with management. Management is appropriately informed of area activities. Collectors are supported and directed as needed. QUALIFICATIONS Education/Certification: High school graduate or equivalent. Additional business training strongly preferred. Required Knowledge: General knowledge of resolution procedures, skip tracing and related laws and regulations. Understanding of Credit Union loan products and policies. Familiar with deposit programs and account ownership. Experience Required: None Skills/Abilities: Accuracy and thoroughness in work. Ability to manage multiple tasks and assignments. Excellent communication, telephone, and public relations skills. Ability to work well independently. Ability to work well in stressful situations. Ability to operate related computer applications and other business. CASE Credit Union was chartered on February 19, 1936, to serve Lansing area teachers and administrators as Lansing Teachers Credit Union. From operating within Lansing High School with 180 members, today, over 85 years later, we serve a membership of over 45,000 members and operate five branches throughout the Greater Lansing area, while controlling over $384 million in assets. We pride ourselves on living our mission of assisting members and employees to achieve financial success through service that is superior, convenient, and easy to use. CASE is a Community Development Credit Union (CDCU). A CDCU is a credit union with a mission of serving low and moderate-income people and communities. CASE prides itself on having a culture focused on diversity and inclusion, reflected in having received the 2020 Lansing Area Economic Partnership (LEAP) Diversity award. Additionally, at CASE Credit Union, we're committed to hiring the best and brightest. Just as we are dedicated to helping our members achieve success, we are dedicated to helping our employees grow and thrive. That's why we are proud to offer a team-oriented working environment, with competitive salaries and benefits, and countless opportunities for growth and advancement. CASE Credit Union offers affordable medical, dental, and vision and provides disability insurance and life insurance to our employees at no cost to them. We also provide tuition reimbursement for those who desire to continue their education while working with us. Come work with CASE Credit Union and experience exciting career opportunities in the financial industry.

Location : Address 3544 Meridian Crossing Drive, Suite 140 Location : City Okemos Location : Postal Code 48864 Responsibilities We are currently seeking a Mortgage Loan Officer to join our Michigan First Mortgage Office. The person in this position will report to the Loan Center Manager. JOB SUMMARY: Our Mortgage Loan Officers strive to make an impact on their client's lives by providing the most up to date mortgage information in order to help them meet their financial goals. This would involve increasing a client's mortgage loan portfolio by developing business contracts; attracting mortgage customers, completing mortgage loan process and closing. We are looking for outgoing sales oriented applicants with uncanny client service ability. KEY JOB RESPONSIBILITIES: Advise and educate clients on the home-buying or refinance process and how to better manage their mortgage needs. Meets mortgage loan operational standards by contributing mortgage loan information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying mortgage loan system improvements. Assists in the preparation of credit information necessary to establish qualifying range, including such factors as applicant's assets, credit experience, and income, based on predetermined standards. Keeps record on file of credit transactions, inquiries, pending loans, Loan Activity report by representative, and Daily Loan Listing. Attracts new mortgage loan applications by developing relationships within the community, specifically with the real estate community; making sales calls to prospective customers. Completes mortgage loans by monitoring collection, verification and preparation of mortgage loan documentation; scheduling and completing mortgage loan closing. Excellent interpersonal and persuasion skills. Ability to perform functions in an accurate and timely manner. Perform other duties as assigned. Becomes/is an advocate of The Michigan First Way, supporting all facets of it, including complete fulfillment of Our Promise, 5 STARS Service, SOLVE IT and our ISMs. Fosters a positive demeanor and image through professional representation in all contacts with both, team members and members. Consistently reflects and displays each of our “ISMs” in daily job performance, as well as in all business interactions while executing on our goals and initiatives. Learns and utilizes EMEC (Every Member's Experience Counts) in day-to-day responsibilities when communicating with members only. Qualifications High school diploma, BA degree in Finance, Accounting or Economics preferred. Previous experience in financial software or sales is a plus. Passion, great communication skills, self-motivation, positive and competitive attitude. Detailed orientated. Ability to effectively present information in one-on-one and small group situations. Ability to operate standard office equipment, including proficiency with financial calculations and operational software desired. Must have more skills than just telemarketing experience. Organic lead generation and Social Media efficiency is essential to loan originators' long term prosperity. Who We Are Michigan First Credit Union was founded more than 90 years ago by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we're still growing! We offer financial solutions for every life stage and seek to positively transform our members' lives through personalized service that meets their unique needs. Simply put, Michigan First Credit Union's sole mission is to provide the highest quality member experience. Working here, you'll get to participate in a strong culture, centered around service, professionalism, and growth. Michigan First highlights: 500 team members 32 locations spanning the Lansing area, Grand Rapids and Metro Detroit Industry leader in community support and charitable giving through the Michigan First Foundation Member Services Call Center operates 24/7/365 Over $1.5 Billion in assets Awards Michigan First Credit Union has been the proud recipient of: 2024 Best & Brightest in the Nation 2024 Best & Brightest in Metro Detroit 2024 Best & Brightest in West Michigan 2024 Best Credit Unions to Work For 2024 Crain's Cool Places to Work 2024 Detroit Free Press Top Workplaces 2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions) Benefits and perks of joining our award-winning team include: Very competitive pay Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance 401(k) - 100% match up to 5% deferral Tuition reimbursement for both Undergraduate and Graduate degree program Access to a complimentary concierge service that assists with nearly any item on your to-do list Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms Wellness initiatives and events throughout the year to help team members stay healthy Loan discounts for certain secured and unsecured loans and mortgages Opportunities for pay increases, incentives and profit-sharing, based on performance Onsite subsidized top notch Cafe 26 for team members' use Onsite bowling center Michigan First Credit Union is an Equal Opportunity Employer.

Do you have strong relationship building skills? Have you built your business largely on referrals? Are you an entrepreneur at heart? If so, then we have an exciting opportunity for you. Become your own boss at Caliver Beach Mortgage!! Description: · Run your business remotely on a P&L basis under the umbrella of Caliver Beach Mortgage! · Uncapped commissions! · Loan products for all borrower types! · Add additional LO's to your team OR act as an individual LO! · Licensed in 28 states and growing! · Administrative, operational and compliance support provided by Corporate! Successful Candidate Attributes: · Proven track record developing referral partner relationships with Realtors, CPA's, Financial Planners, etc. · Maintains a database of past clients for marketing purposes. · History of closing at least 3-5 units per month. Loan Officer Requirements: · An active NMLS/MLO license (required). · Strong knowledge of lending regulations and industry best practices. · Exceptional interpersonal and communication skills. · Analytical mindset with the ability to assess complex financial information. · Sales-oriented mindset with a commitment to achieving targets. · Detail-oriented and organized. · Proficient in relevant software and tools. Caliver Beach Mortgage, LLC is an equal opportunity employer. We are committed to diversity and inclusion in our workplace.

We are seeking an experienced Loan Processor who has a passion for customer service! Do you have the passion to provide expert guidance to our members? Do you want to create an outstanding experience? Do you enjoy working in a team environment? We are excited for you to apply to our Loan Processor position in East Lansing, MI location supporting our Agribusiness Lending group. This position is an integral part of our team that actively engages with our customers to provide exceptional service meeting or exceeding their expectations personally or through team members. This position provides effective, efficient support of sales, credit, and financial products primarily through loan document preparation and servicing. In this position, you will supply administrative support to all members of the GreenStone team. GreenStone employees are driven by a desire to help rural communities! GreenStone employees exhibit the same work ethic, values and commitment to each other as the customers we serve. Get to know GreenStone Our $14 billion portfolio of customers, ranging from rural homeowners to global agriculture and food businesses, provides our employees with a unique opportunity to maintain a local presence while working for a top workplace. Our diverse business structure provides exciting opportunities for passionate, talented professionals in many areas. Additionally, many of our team members are highly respected in their area of expertise at both the state and national level making GreenStone one of the top Farm Credit associations in the country. Culture Core Four values steer everything we do at GreenStone. Customer First, Delivery Quality, Get involved, Do the right thing. Employees work as a team to create a company fueled by the desire to best serve each other and our customers every day. Greenstone culture promotes innovative thinking, professional development, health and wellness, and a relaxed work environment with flexible schedules. What can we offer you? GreenStone trusts the people we hire. We empower employees to make the best decisions for the customer and the company. GreenStone has an outstanding Total Rewards package, which includes, but is not limited to: * 15 vacation days, 12 sick days, and 12 paid holidays per year * 401(k) plan - up to a 9% employer contribution/match * Medical, Dental, Vision, STD, LTD, Life/AD&D benefits, etc. * $150/year Logo Wear allowance * $400/year Wellness Subsidy/Reimbursement & wellness programs * $6,000 lifetime maximum Student Debt repayment program * Yearly bonus/incentive opportunity available to all benefit eligible employees Responsibilities… * Provide excellent internal and external customer service. * Process loans and loan servicing by gathering relevant information, reviewing provided documents, and coordinating with internal and external resources to accurately prepare documentation. * Collect, coordinate, upload, and index documentation necessary to assist with loan process utilizing prescribed system. * Facilitate loan closings for customers including serving as a notary. * File, maintenance, and track uniform commercial codes. * Obtain and track property insurance. This position requires... * High School diploma, Associate's degree preferred. * 3 + years customer service or office experience required. * 3+ years loan processing or title insurance experience required. * Must demonstrate the ability to utilize computer technology and multiple software applications. * Knowledge of varied loan policies, procedures, and practices is desired. * Experience in cash handling, receipting and disbursing funds, and cash balancing is desired. * Experience with mortgage and/or title work preferred. * Commercial Loan experience preferred. GreenStone Farm Credit Services is an equal opportunity employer. It is our policy to provide equal employment opportunity to all persons regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, or any other characteristic protected by law. We comply with all federal, state and local equal employment opportunity regulations. We conduct all personnel decisions and processes relating to our employees and job applicants in an environment free of discrimination and harassment.

Guardian Mortgage Company, Satisfying Customers Since 1965 Guardian Mortgage has been in the mortgage lending and servicing business in Southeastern Michigan and North Central Texas since the 1960s. It is an independently owned and managed company that specializes in originating single family, owner occupied, home mortgages (first mortgages). Our mission statement is to personally serve every customer's short-term mortgage needs to ensure their long-term financial success, generation after generation. Job Description Each Guardian Mortgage Loan Officer brings happiness and security to our clients by matching them to financially successful home mortgage loans in a timely, accurate and complaint manner. Provide sales support and strong communication to customers, processors, and management from loan pre-qualification to loan closing. Complete mortgage applications using GMC loan product system, including initial Mortgage policy and government regulations. Maintain in good standing all Loan Officer Licenses in State(s) for which Loan Officer is authorized to conduct business and performs services. Pre-Qualify potential borrowers according to policies and procedures and applicable law, collect and analyze each applicant's financial information and assess financial circumstances to determine whether applicant and property qualify for a particular loan. Assist potential borrowers in identifying and securing a mortgage loan appropriate for individual financial circumstances. Make inquiries of verified and documented information with respect to applicant's income, assets, investments, debt, credit history, prior bankruptcies, judgments, and liens, as well as characteristics of the property. Advise potential borrowers of risks/benefits of loan alternatives, including options & variables. Obtain and present loan options for each type of loan transaction the potential borrower has expressed interest (e.g., a fixed-rate loan, adjustable rate loan, etc.). Maintain high level knowledge of changes in market conditions, loan products & variations, and compliance. Consistently hit ongoing deadlines regarding loan originations, etc. Meet rules, obligations, timelines, and deadlines to comply with company policy, contracts, investor guidelines, lending programs, and state/federal law and regulation. Other duties as assigned. Qualifications Job Competencies are additional components to defining a job that address how we do things. Just as every job requires specific and unique job skills and knowledge, different jobs require specific job competencies needed to perform the job successfully. Superior internal and external customer service skills, interpersonal and communication skills Professional and leadership qualities Ability to maintain confidentiality Strong planning and organizing skills Attention to detail Interpersonal skills Multi-tasking skills Computer skills EDUCATION / EXPERIENCE REQUIREMENTS Bachelor's degree or extensive relevant experience List any special certifications, licenses, and/or knowledge requirements for this job: Proficient in Microsoft Office Suite NMLS Licensing Required How many years of directly related job experience are required to be qualified to enter the job? At least 1 years of directly related experience and training Additional Information To apply for this position, please submit a current resume to: ***********************

Job DescriptionBe You. Be Independent! Are you an experienced Mortgage Loan Officer, with proven networking and relationship-building skills, looking to take the next step in your career? If so, we need you! At Independent Bank we celebrate your unique self and empower you to make a difference. Guided by our core values of courage, drive, integrity, people focus and teamwork , we provide a supportive environment where you can thrive, grow your career and contribute meaningfully to shaping the financial future of our customers and communities; inspiring financial independence today, with tomorrow in mind. About the Job: Join Independent Bank as a Mortgage Loan Officer! We're seeking motivated individuals with a proven track record of success to help our customers achieve their home ownership dreams. Reporting to the Area Mortgage Sales Manager, you'll originate various residential mortgage loans and participate in business development initiatives within your local community. Embrace our mission of inspiring financial independence today, with tomorrow in mind by becoming a key player in transforming how our customers finance their homes. Apply now to be part of our driven and innovative team! Why You Should Apply: Competitive compensation package. A knowledgeable, goal-driven, and exciting team of colleagues. Exposure to different areas of banking and the ability to work with leaders within the industry. Community-focused events and volunteer opportunities. What You Will Do: Solicits residential mortgages through relationships built with realtors, builders, major employers, and community involvement. Provides service to customers and prospective customers seeking residential mortgages. Such service includes but is not limited to: Communicate and interview borrowers to determine the best programs available for the borrower's income, asset, and credit profile. Assist borrowers with the application process utilizing Blend and Encompass. Ensure necessary documentation is uploaded from the borrower to complete loan applications for submittal to underwriting. Price and lock interest rates and monitor lock expiration dates. Assist operations as needed during the process of the loan. Make appropriate introductions to other departments in the bank to offer borrowers other bank products, if applicable. Continually network to build relationships, attend functions, provide education and services to realtors, builders, and other partners in the community. Performs other related duties as assigned. What We're Looking For: High school diploma or equivalent education required. Bachelor's degree or equivalent years of working experience preferred. 3+ years of sales experience, originating real estate mortgage loans preferred. Excellent interpersonal, presentation, and communication skills. Proven networking and relationship-building skills. Be YOU. Be Independent!

at Inspire Home Loans What You'll Do: Inspire Home Loans (a Century Communities, Inc. affiliated company) is seeking an experienced Loan Officer to join the team supporting our homebuilder in Michigan. This role will be responsible for continually identifying, developing, and maintaining customer financing objectives and advising customers of product/pricing policies and guidelines while gathering any additional required information. The Loan Officer will ensure exceptional customer service by maintaining thorough knowledge of lending programs, policies, procedures, and all regulatory requirements. This position will be remote, but individuals must reside in Detroit or Brighton MI. Your Key Responsibilities Include: In conformity with Inspire Home Loans' policies/procedures and applicable law, the Loan Officer will collect and analyze each customer's financial information and assess if the individual can qualify for a specific loan product. Advise the potential borrower regarding the risks and benefits of the loan alternatives, including the options and variables involved. Discuss the loan products available to best meet the individual's needs depending on their circumstances. Ascertain all pertinent documentation to ensure the loan is approved. Communicate effectively with all parties, including the customer, the sales associate, processing, underwriting, closing, the title company, and the builder. Lock the rate. Manage personal production and ensure closings are handled appropriately and timely. Meet and/or exceed company standards. Demonstrate the highest level of professionalism and customer service towards all customers. Perform other duties as needed or assigned. What You Have: Thorough knowledge of all loan types, including Conventional, FHA, Jumbo, and VA. Prior builder experience strongly preferred. Proficient with loan origination systems, Encompass experience preferred. Proficient with AUS (LP, DU, GUS). Proven track record of building and maintaining strong, professional business relationships. First-time home-buyer experience, a plus. Ability to handle a heavy workload with minimal supervision. Must be available to travel (inter-state) when needed. Independent, reliable, detail focused and organized.< Proven ability to develop and maintain strong business relationships. Exceptional customer service skills. Your Education and Experience: Bachelor's Degree is preferred, or equivalent combination of education and experience required. A minimum of 3-5 years' experience originating loans, builder preferred. Must be an actively licensed Mortgage Loan Officer in MI. Willing to obtain other state licenses as necessary. About Inspire Home Loans As an affiliate of Century Communities-one of the nation's largest homebuilders and industry leader in online sales-we strive to make the dream of homeownership possible. We're proud to be part of the company's mission to create thriving, enduring neighborhoods with lasting livability, focusing on building sustainable, affordably priced homes for our customers while reducing our carbon footprint. For team members, our goal is to provide the resources, opportunities, and benefits to build successful and rewarding careers. #LI-TB1 #LI-Remote

The Loan Officer position is responsible for providing a superior member service experience during the consumer loan application process and when responding to member transaction requests. The Loan Officer plays a pivotal role in helping members achieve their financial goals by guiding them through the consumer loan process. Loan Officers respond to member requests for consumer loans and recommend additional products and services that elevate the member's financial wellbeing and perform these tasks with accuracy and efficiency. This role requires a strong understanding of lending regulations, excellent communication and sales skills, and a commitment to providing superior member service. The position requires the ability to work during branch hours, including Saturdays, and supporting other locations to meet needs across the branch network. Full-time branch employees are scheduled up to 40 hours per week. Work Arrangement: This position is able to work onsite at our Farm Lane branch. Schedule: This position requires working a standard 40 hour week during Branch hours of operations Monday - Thursday 8:45am - 5:45pm Friday 8:00am - 6:15pm Rotating Saturdays 8:45am - 1:15pm Employees work every other Saturday and receive a consistent day off during the week to offset their hours Scheduled hours could change based on business need and future department growth. An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite/hybrid/remote) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment. Compensation & Benefits: Starting at $21/hour dependent on experience 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays 401(k) with a company match Tuition Reimbursement Up to 12 Weeks of Paid Parental Leave Learn more about our benefits here Essential Duties & Responsibilities: Loan Officer I: Provide superior member service by responding positively to lending and account inquiries with urgency, processing transactions and applications accurately and efficiently, personalizing interactions with recommendations of products and services specific to members' unique needs. Interview consumer loan and Visa applicants while providing information on products and services that best meet the applicant's needs. Request, verify, and deliver all appropriate documentation to the underwriting department. Analyze and interpret credit reports to assess financial risk and provide thorough information to inform lending decisions, ensuring compliance with relevant regulations and company policies. Identify and sell products and services, provide financial education to enhance the member experience, and consistently achieve individual and departmental goals. Utilize loan follow-up and outbound calling to further develop relationships with current members and loan applicants, offer products and services with measurable success, and ensure completeness and timelines of decisioning and funding of loans. Demonstrate proficiency in Credit Union product knowledge, services, and fintech partners. Utilize department and Credit Union procedures to mitigate risk and ensure that member requests and transactions are processed with accuracy, protecting members and the Credit Union from loss. Display adaptability and flexibility in meeting business needs based on member volume patterns at a branch or throughout the branch network. Utilize a variety of channels to ensure effective communication and collaboration within the branch, the Consumer Loan Center and throughout the Credit Union to foster a positive and professional relationship while enhancing overall service delivery. Actively promote and guide members in using Credit Union technology, enhancing their experience and empowering members to manage their finances with ease and confidence. Complete required departmental activities and trainings to ensure compliance with state and federal regulations and Credit Union policies. Adhere to safety and security procedures regarding emergency situations, third party access to secure areas, and promptly communicate suspicious activity to leadership. Follow established processes and guidelines in daily activities, adhering to all applicable laws and regulations, adapting to new information, technology platforms, handling ambiguity and adapting to change. Manage time efficiently and take initiative within the branch; seek opportunities to develop or enhance knowledge. Effectively handle escalations by taking ownership, de-escalating concerns with empathy and professionalism, and resolving issues to achieve superior service. Apply fraud detection strategies, taking steps to mitigate risks, protecting members and the Credit Union. Consistently meet or exceed established performance metrics, contributing to the Credit Union's goals and delivering a high standard of service. Loan Officer II: Master all duties and responsibilities of Loan Officer, consistently demonstrating high performance through established metrics. Consistently offer products and services to members, achieving individual goals as identified for the position and supporting branch performance. Perform comprehensive financial analysis to recommend appropriate lending solutions that align with members' financial situations, conducting an in-depth financial analysis of members' income, assets, liabilities, and credit histories to recommend complex lending solutions. Develop and execute comprehensive fraud detection strategies, identifying complex patterns, and recommending steps to mitigate risks. Provide detailed information to underwriters on complex loan scenarios, ensuring all necessary documentation is submitted accurately. Assist with Home Equity applications by submitting member information and documents in a timely and accurate manner. Support the training of new Loan Officers, assisting with processing loan applications and sharing best practices. Demonstrate a strong understanding of products and services while using the ability to effectively communicate their features, benefits, and uses to members when recommending solutions. Contribute to service improvement efforts by resolving complex member inquiries and suggesting process enhancements. Share knowledge of products, services, and procedures with members and coworkers, presenting relevant topics at meetings as needed. Enhance the member experience by supporting service initiatives, promoting responsiveness, and recommending tailored solutions that drive member satisfaction and loyalty. Assist peers to ensure concerns are addressed promptly and professionally, effectively handling escalations, de-escalating concerns with empathy and professionalism, and resolving issues to achieve superior service. Senior Loan Officer: Master all duties and responsibilities of Loan Officer and Loan Officer II, consistently demonstrating high performance through established metrics. Drive team success by supporting individual and branch sales goals through behavior modeling, encouragement, role-playing, training activities, and promotions. Facilitate adaptation to internal and external business changes, including strategies, structures, procedures, and technology, helping peers navigate transitions smoothly. Lead proactively by initiating and supporting training sessions, promotions, decision-making processes, and risk assessments. Exhibit leadership in managing complex member situations and requests, providing guidance and solutions. Serve as a resource for members and colleagues by offering in-depth knowledge of products, services, and procedures, establishing yourself as a go-to expert across all branches. Proven ability to mentor effectively to help others identify and address complex fraud situations, ensuring the security and trust of members. Demonstrated success in training and mentoring new Loan Officers in loan application processing and member interactions, ensuring a high standard of service. Resolve escalated issues strategically by implementing effective solutions, enhancing service delivery, and mentoring others to prevent future occurrences. Develop leadership skills by presenting topics at branch meetings, fostering a culture of continuous learning and improvement. Evaluate and improve processes by offering suggestions to leadership for increased efficiencies, training opportunities, and enhanced member service. Lead and optimize member service initiatives by developing training programs for team members and driving continuous improvement to elevate the overall member experience. Job Requirements: Loan Officer I: Follow proper balancing and cash handling procedures Regular and predictable attendance Demonstrate company core values Ability to work scheduled hours including, weekend and overtime, when applicable Receptive to accepting and applying feedback Strong attention to detail Proficient in member service 3+ years customer service/sales experience or equivalent desired, with consumer lending experience preferred Knowledge of lending regulations, credit analysis, and loan origination processes Demonstrate comprehensive knowledge of consumer lending products, services, and processes Strong ability to analyze financial and credit data Excellent listening skills Professional business etiquette and presentation skills, including maintaining professional workspace Proficient in sales skills with identifiable results Critical thinking and problem-solving skills Effective verbal and written communication skills Effective teamwork and collaboration skills Skills in de-escalating and resolving escalating member situations Effective use of fraud detection and prevention techniques Adaptability and Flexibility Analytical skills and the ability to work independently Math and general clerical aptitude Ability to multitask and prioritize Reliable and dependable Functional knowledge of Credit Union or other financial institution systems, products, services, and procedures preferred High School Diploma or GED Loan Officer II: Master all Loan Officer knowledge, skills, and abilities In-depth understanding of consumer loan processes, including application and funding procedures Advanced sales skills with proven ability to fund loans, and the ability to support peers in developing their sales skills Exceptional communication skills, with the ability to effectively convey complex information to members and co-workers Advanced skills in de-escalating and resolving member issues, with a proven ability to effectively navigate complex conflicts and guide peers in managing escalated concerns Proven ability to make complex decisions with the ability to guide others in developing this skill Represent the department on Credit Union committees, special projects, and initiatives, with professionalism Work independently, demonstrating accountability while requiring minimal supervision Emerging leadership skills to mentor with the ability to support training efforts and share best practices with peers Senior Loan Officer: Master all Loan Officer and Loan Officer II knowledge, skills, and abilities Subject matter expert on the loan process including risk identification and mitigation Comprehensive understanding of consumer loan products, services, and procedures In-depth knowledge of branch operations, sales strategies, and performance metrics Well-versed in regulatory requirements and compliance standards in the financial industry Advanced skill of fraud detection and prevention techniques Knowledge of training methodologies and best practices for mentoring and coaching Leadership and team management skills, with the ability to motivate and guide team members Excellent communication skills, both verbal and written, for effective member and colleague interactions Analytical skills to evaluate processes and suggest improvements Advanced sales skills to support branch sales goals and initiatives Training and development skills to mentor new employees and enhance team performance Ability to adapt to changes in business strategies, structures, procedures, and technology Proactive leadership in initiating and supporting training, promotions, and risk assessments Capability to serve as a resource for in-depth product and service knowledge across branches Mentoring ability to guide others in identifying and addressing fraud situations Presentation skills to develop and deliver topics at branch meetings Continuous improvement mindset to evaluate and enhance processes, training, and member service initiatives Expertise in advanced de-escalation and resolution of member issues, coupled with exceptional problem-solving and decision-making abilities to navigate complex situations Strategic thinking to effectively manage and resolve escalated concerns while guiding others Competencies: Core Competencies that must be demonstrated by all Credit Union employees include Communicate, Navigate Change & Evolve, Solve Problems & Make Decisions, Plan, Prioritize, and Achieve, and Collaborate. Review the corresponding behaviors here.    Physical Demands & Work Environment: May be required to remain in a stationary position for an extended period of time Ability to operate standard office technology, equipment and tools, which may include many hours of computer and phone usage. Occasionally needs to move about inside of office area Exposure to potentially hazardous condition, i.e. robbery. Receives detailed instructions and procedures to be followed to minimize the exposure May be required to bend, reach, stoop, or perform other physical movements as necessary to access files, equipment, or other materials This position is able to work in onsite working arrangements Disclaimer: Note this job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and MSU Federal Credit Union reserves the right to change this position description and/or assign tasks for the employee to perform, as MSUFCU may deem appropriate. MSUFCU is an affirmative-action, equal-opportunity employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Mortgage Processor All Dart Bank team members take 100% ownership of their positions. They are proactive, flexible and resourceful. They are innovative and solution orientated in meeting the needs of their position and in offering ideas and solutions that will be of benefit. They are excellent at prioritization and organization to ensure excellent customer satisfaction. A Processor has the ability to work both independently and cohesively with others and foster a team environment. They work as a team to ensure best practices, efficiencies and ideas are shared. They thrive in our ever-changing environment. The take great pride in the work they do as it contributes to Dart Bank being an industry leader in our markets. Primary Duties: * Be fully engaged and consistently look for improvement measures and solutions to issues that hinder your ability to be successful. * Processes residential mortgage loans for all programs offered by Dart Bank in a quality consistent with all company policies and procedures as well as meeting all regulatory requirements. * Maintains a pipeline of loans and is responsible for the timely and compliant flow of such loans through the process. * Contacts all borrowers within 24 hours of receiving the file to introduce yourself and request outstanding documentation. * Obtains and reviews necessary loan documentation and updates Encompass as needed prior to submitting to Underwriting for loan approval. * Monitors and ensures closing dates and company deadlines are met. * Responsible for following company policies and procedures as directed. Never employ workarounds to procedures or policies. * Communicates with, buyers, sellers, title companies, builder and agents. * Communicates with borrowers and third parties to obtain loan documentation both verbally and via email. * Effectively communicates with Mortgage Bankers and their assistants to insure the processing and underwriting components are completed in time to meet the closing date. * Obtains and verifies that all underwriting conditions are receive, reviewed, and cleared by the underwriter, and prepares the file for submission to the Closing Department. * Identifying and resolving any discrepancies with data entry and or documentation received. * Provides excellent customer service by effectively communicating and cooperating with all internal and external customers. * Keeps abreast of changes in policies and procedures, standards and regulations applicable to the company and the mortgage industry. Able to manage high volume of activity and maintain production goals * Adaptability and Candor: You will be working with some of the newest technology in the mortgage industry. As it evolves, we will ask you for your feedback to improve our products. * Excellent verbal and written communication skills with the ability to handle delicate situations with diplomacy and tact * Actively participate in and advocate for the bank's training and development programs and commitment to learning. * Effective and timely communication with the Underwriter regarding any changes made to the loan file. * Responsible for data integrity, completeness, accuracy, timeframes and effectively manage efolder/conditions. * Bring any issues to management/team lead as soon as they arise. * Work as a team to ensure best practices, efficiencies and for brainstorming ways to improve. * Responsible for following company policies and procedures as directed. Never employ workarounds to procedures or policies. * Adheres to all Federal and State laws and regulations, including the Bank Secrecy Act. * Other duties as assigned. Essential Functions: * Use of hands * Vision * Communicate verbally Skills: * Oral Communication Skills * Organization * Written Communication Skills * Time Management * Customer Relations * Computer literacy Education/Training: Minimum of high school diploma, college degree preferred. Experience: 6 months to two years of prior mortgage loan processing experience including experience with web based automated underwriting systems, loan origination systems and working with correspondent lenders preferred. Government lending experience preferred but not required. Reports to: Mortgage Processing Manager

Join Mercantile Bank as a Full Time Mortgage Loan Operations Specialist I in Alma, MI, and take your career to the next level! This onsite role offers an unparalleled opportunity to thrive in a dynamic, customer-focused environment where innovation and excellence are valued. Collaborate with a passionate team of problem-solvers dedicated to delivering high-quality mortgage solutions that make a meaningful difference in the lives of our customers. Experience the thrill of working in a fast-paced, energetic atmosphere that encourages forward-thinking and inclusivity. Core Responsibilities: * Process and Maintain Loan Records: Onboard consumer loans into the core banking system accurately, perform loan account maintenance, and address non-posted transactions using mortgage software and Microsoft Excel. * Analyze Reports and Reconcile Ledgers: Review system reports, research and resolve discrepancies, and ensure accuracy by reconciling departmental general ledgers. * Provide Customer Support and Communication: Handle internal and external inquiries by phone, offering clear and timely assistance on loan-related matters while fostering effective communication. Why Mercantile? Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities. A Look into Your Day As a Mortgage Loan Operations Specialist I at Mercantile Bank, you will play a crucial role in ensuring the seamless onboarding of consumer loans into our core banking system. This position involves processing loan account maintenance and addressing non-posted transactions with precision and diligence. You'll analyze and review reports for any anomalies while employing your research skills to resolve adjustments efficiently. Your day-to-day activities will include working with both mortgage software systems and Microsoft Excel to book retail loans through integration and manual data input. Additionally, you will maintain accurate loan records, verify maintenance tasks, and reconcile the department's general ledgers. With frequent phone interactions, you will assist internal and external customers, answering loan-related inquiries and facilitating effective communication in a high-energy environment. This multifaceted role is ideal for someone who thrives on collaboration, problem-solving, and a commitment to excellence. What We're Looking For To excel as a Mortgage Loan Operations Specialist I at Mercantile Bank, strong analytical and problem-solving skills are essential. A background in banking operations or a related role, with 1-3 years of experience, will provide a solid foundation for success in this position. Familiarity with accounting principles, combined with a proficient knowledge of Microsoft Office, particularly Excel, is critical for managing loan data and reports. Preferred candidates will have experience in bank loan operations, including loan loading and maintenance, as well as an understanding of lending regulations and mortgage loan documentation. The ability to communicate effectively and collaborate within a fast-paced team environment is vital, enabling you to address customer inquiries and provide solutions with accuracy and professionalism. Your attention to detail will ensure that all tasks are completed efficiently and in compliance with regulatory standards. Requirements: * 1-3 years job related experience in the following areas: banking operations or a similar role * Accounting background * Proficient knowledge of computer programs such as Microsoft Office. * Lending regulations and mortgage loan documentation

The Consumers Credit Union team is looking to hire a passionate Mortgage Loan Officer (MLO) to join our team. As a MLO, you will serve the members of the credit union by advising them on the best way to purchase or re-finance their home and facilitate the origination of those loans. In addition, you will generate leads through outside sources and serve credit union office referrals. Our ideal candidate has a proven track record of sales through personal service, experience with Emcompass, the ability to serve members on their schedule, strong written and verbal communication skills, and strong established connections and deep involvement in the community. As an employee of Consumers Credit Union, you are genuine and passionate. You are purposeful and like to be the solution, but more importantly, you are a servant leader. What you will do: Serve the membership of Consumers Credit Union by providing residential real estate financing. Originate mortgage applications that are eligible for sale to FNMA/FHLBI/USDA-Rural Development or Consumers Credit Union portfolio. Meet goals set for the position. Promote and cross sell other products and services as appropriate to the member. Interview members and request specific information/documents to insure a complete and accurate loan application. Keep interested parties informed of loan status from application to closing. Analyze member's financial status, credit, and property evaluation to determine feasibility of the loan. Compile a complete and accurate loan package with all necessary disclosures completed and signed by both the member and the MLO. Call on realtors, builders, CPA's, CFP's, and other third parties to obtain referrals for potential mortgage loan applications. Attend home mortgage functions such as home shows, Board of Realtors functions, Home Builders Association functions and promote all products and services offered by Consumers Credit Union. Attend continuing education classes/seminars as directed by the department manager. What you'll bring to the table: Bachelor's Degree or equivalent work experience Documented track record of sales through personal service Ability to serve members on their schedule Strong connections and deep involvement in the community Ability to generate leads without a warm referrals Strong written and verbal communication skills What you didn't know about the team: The Mortgage Sales team support members finance potentially the biggest investment of their lives and the team takes a lot of ownership in that. “We're taught very early on to treat this as if we own it as well, and so we take a lot of pride in that.” - Renee Z., MLO Perks: Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don't forget, loan discounts. We are committed to Equal Employment Opportunity. We are a proud Veteran & Military Friendly Employer.

**_Are you ready to be part of something more?_** You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another and their community. Expect more than the status quo. At UMB, you can expect _more heart_ . You'll be valued for exactly who you are and encouraged to support causes you care about. Expect _more trust_ . We want you to do the right thing, no matter what. And, expect _more opportunity_ . UMBers are known for having multiple careers here and having their voices heard. With UMB Loan Administration; the REG (Real Estate Group) Commercial Loan Closing Coordinator associates focus their work toward non-owner occupied commercial real estate loans to ensure all closing requirements are gathered, reviewed and processed for loan closings. These associates are the determining factor on whether a commercial loan can close so customers can start their business endeavors. The REG Commercial Loan Closing Coordinator role takes on loans of all sizes, structures and complexities. These associates are solution-based problem solvers who aid our lenders, attorneys, customers and internal partners to ensure we are providing the unparalleled customer experience to customers and clients who are acquiring our loans. The fast-paced environment with unpredictable scenarios keeps our associates flexible and adaptable to changes to meet our overall business needs. Our REG Commercial Loan Closing Coordinator associates are motivated to be self-driven and enjoy the challenge of learning new skills while controlling the progression of their career. **_How you'll spend your time:_** + You will be responsible for reviewing loan approvals, working directly with our outside counsel and communicating to lenders and customers on items needed to work towards closing. You will also work directly with other internal business partners, syndicated/participating banks and title companies to coordinate loan closings. + While in this high-profile position, you will be responsible for ensuring loans are closing per Loan Policy, Underwriting Guidelines and compliance regulations. + You will use problem solving skills to provide solutions to lenders, attorneys and internal partners to see the loan across the finish line. + You will need strong communication and time management skills to ensure the loan is on track for closing and all parties involved are on the same page. + Tasks would include, but are not limited to, title commitment ordering and review, flood determination review, environmental report ordering and review, UCC search ordering and review, review of organizational documents and review of loan documentation for both internal documentation and attorney prepared documentation and work with loan accounting teams to see that loans are funded/disbursed and booked in accordance with closing requirements. **_We're excited to talk with you if:_** + If you have five years of Commercial Real Estate loan Coordinating experience + You demonstrate understanding of Article 9 + If you have a high school diploma or equivalent. **Compensation Range:** $51,480.00 - $99,330.00 _The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information_ UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary. **Are you ready to be part of something more?** You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard. _UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to_ _*************************_ _to let us know the nature of your request._ _If you are a California resident, please visit our_ Privacy Notice for California Job Candidates (*********************************************************************************************************************************** _to understand how we collect and use your personal information when you apply for employment with UMB._ **_Who we are_** We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed. Learn more about UMB's vision (****************************************************************************************************** Check out the road to a career at UMB

Job DescriptionDescription: Loan Servicing Specialist Non-Exempt - Grade Level 4 Equal Employment Opportunity Corporate Values & Mission “Provide superior service, quality advice and show our utmost respect to everyone we meet.” General Summary Handles various loan servicing processes and functions, including escrow administration, insurance tracking, lien continuations and releases, account reconciliation, and reporting. Handles the more complex customer service issues related to loans. Reports To: Loan Servicing Team Lead Essential Duties and Responsibilities Oversees the process of maintaining and balancing loan servicing DDA's and GLs, providing administrative assistance to Accounting with transaction research when requested. Oversees the management of the escrow portfolio, including; monitoring reports for escrow error resolution (ex. large negative escrow balances, escrow accounts with no addenda's, escrow accounts with no annual analysis, etc.), monitoring system generated Excess Escrow Refund Checks, monitoring system generated annual escrow analysis reports, maintaining active Tax Log, and maintenance of Vendor portfolios. Oversees the escrow disbursement process for all loans, including force place, property taxes, hazard/flood insurance, PMI, and miscellaneous other escrow items. Oversees all maintenance of escrow accounts, including escrow account recalculations, initiation or cancellation of escrow accounts post close, and escrow counseling with borrowers when necessary. Processes escrow disbursements for all loans, including property taxes, hazard/flood insurance, PMI, and miscellaneous other escrow items. Oversees all PMI maintenance, including cancellations. Reviews loans for cancellation eligibility and counsels' borrowers on options. Orders appraisals for cancellation recommendations and processes approved cancellations with MI companies, removes PMI from loans. Oversees the insurance cancellation tracking process, including force placing coverage as needed. Oversees the lien release process, including removing paid off loans from Tax Service database, removing paid off loans with escrow from Tax Log, filing UCC terminations, preparing vehicle lien releases, preparing and filing mortgage and assignment of leases and rents discharges, issuing payoff refunds. Prepares and publishes various reports on a regular basis. Research and resolve complex system processing issues and errors. Answer requests and inquiries that are received via phone or email from internal and external customers, or third-party vendors and companies. Processes all loan type post close maintenance, including payment error resolution, auto debit setup and changes, change of address forms, payoff letters, payoff transaction processing, ACH payment requests, system code update requests, and name changes. Works with third party vendors to identify efficiencies in servicing processes. Additional responsibilities as assigned. Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer. Be familiar with and comply with all federal and state banking regulations as applicable. Competencies In addition to the Corporate Core Competencies, individuals in this position are expected to exhibit the following: Written and Oral Communication - Effective written and oral communication skills required, with the ability to interface with Internal and external stakeholders and community partners. Has group presentation skills. Quality - Demonstrates accuracy and thoroughness; monitors own work and the work of others to ensure quality. Quantity - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly. Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Dependability - Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Adaptability - Adapts to changes in work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events. Initiative - Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. Requirements: Qualifications To perform this job successfully, an Individual in this position must be able to perform each of the above essential duties satisfactorily and exhibit the values of the Company. In addition, the requirements listed below are representative of the knowledge, skill and/or ability required. Experience and/or Education High School Diploma or GED Minimum of two (2) years' retail banking experience Physical Demands and Work Environment Ability to work in an office environment which may include many hours of computer and telephone usage. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations. By signing below, I acknowledge and understand the expectations and requirements of my role and agree to meet these duties to the best of my ability.

As a Consumer Direct Loan Originator, you're more than just a financial resource for our existing customers; you're their partner in creating a brighter future. Huntington has an extremely loyal customer base, a reputable standing in the community and far-reaching brand awareness. You'll be working in a fast-paced and exciting professional corporate environment selling Consumer Lending and Financial products while providing sound financial advice based on a full understanding of the needs of our customers. In addition, you'll work cooperatively with other channels throughout the organization as you sell or refer the full spectrum of banking products and services Huntington has to offer. We are looking for candidates with the natural ability to self-monitor, stay on task, execute and follow a structured regimen with little supervision. We encourage employee performance and reward outstanding talent with lucrative incentives. Those interested must be confident yet humble, driven yet teachable and have the ability to build good client and team relationships. Duties & Responsibilities: + Focuses on consumer lending and broadening existing customer relationships through phone sales and referrals of all Huntington products and services. + Places outbound calls through a variety of lead sources; discovers needs of customer; explains the features and benefits of financial products and services; recommends financial solutions to customer; originates Huntington products and services. + Uncover additional needs and make sales referrals to various channels of the bank. + Averages 60+ contact attempts daily through our leads management system. + Demonstrates high energy, initiative and driven to meet department and production goals. + Maintains up to date knowledge of products, services, technology and regulations. + Interacts closely with Retail and/or product partners to meet customer needs. + Understands sales tracking/pipeline management. + Inputs accurate and thorough loan applications. + Partners on the strategic vision of the department. + Performs other duties as assigned. NOTE: This position is considered to be a Mortgage Loan Originator under the SAFE Act and Loan Originator under the Truth in Lending Act. Registration and additional qualifications required. Basic Qualifications: + High School Diploma required + Minimum 2 years Financial Sales Experience required Preferred Qualifications: + Retail banking sales or consumer loan origination experience highly preferred + Related financial product experience beneficial + College or evidence of advanced education considered a plus + Outbound phone sales experience preferred + Must possess excellent oral and written communication skills + Must have a disciplined approach to time management + Ability to work autonomously, yet as a team when needed and be a fit for the culture + Ability to interact with all levels of the organization + Receptive to coaching and adjusting behaviors as needed #LI-NA1 Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.