Loan specialist jobs in Macomb, MI

Do you have a proven track record of creating lending solutions for your clients and a desire to assist buyers in obtaining the property of their dreams? If so, we'd love to talk with you about joining our team! We are a tight-knit group of lending professionals seeking an experienced and detail-oriented mortgage loan officer. If you are looking to take the next step in your career, apply now!Compensation: $150,000 - $300,000 yearly Responsibilities: Prospect, develop, and maintain relationships with potential new business referral partners such as realtors, builders, bank colleagues, and the community at large Work closely with industry related professionals to gather and prepare all necessary information to complete underwriting requirements Review the loan process by monitoring loan status, term conformity, and regulatory guidelines Manage a large pipeline of loans to ensure your production meets our requirements Counsel borrowers to understand the pros and cons of different loan products to determine which is best for them Qualifications: Familiarity with multiple types of loans such as conventional, fixed/ adjustable, FHA, VA, USDA, bridge, non-conforming, FNMA and FHLMC, and Home Equity Lines of Credit Possess excellent written and verbal communication skills, superb interpersonal and customer service skills, and exceptional decision-making ability Several years of experience in real estate, mortgage origination, or lending required Current NMLS State License or Federal NMLS Registration Requires compliance with lending regulations and bank underwriting guidelines and lending policies About Company Northgate Mortgage is a fast-growing mortgage lending and real estate finance company serving clients nationwide. Backed by strong leadership, seamless processing, and a high-volume lead system, we provide loan officers with everything they need to close more deals and earn more income. #WHRE2 Compensation details: 150000-300000 Yearly Salary PId058f38a2af3-37***********6

Non-Exempt - Grade Level 4 Equal Employment Opportunity Corporate Values & Mission “Provide superior service, quality advice and show our utmost respect to everyone we meet.” Handles various loan servicing processes and functions, including escrow administration, insurance tracking, lien continuations and releases, account reconciliation, and reporting. Handles the more complex customer service issues related to loans. Reports To: Loan Servicing Team Lead Essential Duties and Responsibilities Oversees the process of maintaining and balancing loan servicing DDA's and GLs, providing administrative assistance to Accounting with transaction research when requested. Oversees the management of the escrow portfolio, including; monitoring reports for escrow error resolution (ex. large negative escrow balances, escrow accounts with no addenda's, escrow accounts with no annual analysis, etc.), monitoring system generated Excess Escrow Refund Checks, monitoring system generated annual escrow analysis reports, maintaining active Tax Log, and maintenance of Vendor portfolios. Oversees the escrow disbursement process for all loans, including force place, property taxes, hazard/flood insurance, PMI, and miscellaneous other escrow items. Oversees all maintenance of escrow accounts, including escrow account recalculations, initiation or cancellation of escrow accounts post close, and escrow counseling with borrowers when necessary. Processes escrow disbursements for all loans, including property taxes, hazard/flood insurance, PMI, and miscellaneous other escrow items. Oversees all PMI maintenance, including cancellations. Reviews loans for cancellation eligibility and counsels' borrowers on options. Orders appraisals for cancellation recommendations and processes approved cancellations with MI companies, removes PMI from loans. Oversees the insurance cancellation tracking process, including force placing coverage as needed. Oversees the lien release process, including removing paid off loans from Tax Service database, removing paid off loans with escrow from Tax Log, filing UCC terminations, preparing vehicle lien releases, preparing and filing mortgage and assignment of leases and rents discharges, issuing payoff refunds. Prepares and publishes various reports on a regular basis. Research and resolve complex system processing issues and errors. Answer requests and inquiries that are received via phone or email from internal and external customers, or third-party vendors and companies. Processes all loan type post close maintenance, including payment error resolution, auto debit setup and changes, change of address forms, payoff letters, payoff transaction processing, ACH payment requests, system code update requests, and name changes. Works with third party vendors to identify efficiencies in servicing processes. Additional responsibilities as assigned. Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer. Be familiar with and comply with all federal and state banking regulations as applicable. Competencies In addition to the Corporate Core Competencies, individuals in this position are expected to exhibit the following: Written and Oral Communication - Effective written and oral communication skills required, with the ability to interface with Internal and external stakeholders and community partners. Has group presentation skills. Quality - Demonstrates accuracy and thoroughness; monitors own work and the work of others to ensure quality. Quantity - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly. Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Dependability - Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Adaptability - Adapts to changes in work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events. Initiative - Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. Requirements Qualifications To perform this job successfully, an Individual in this position must be able to perform each of the above essential duties satisfactorily and exhibit the values of the Company. In addition, the requirements listed below are representative of the knowledge, skill and/or ability required. Experience and/or Education High School Diploma or GED Minimum of two (2) years' retail banking experience Physical Demands and Work Environment Ability to work in an office environment which may include many hours of computer and telephone usage. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations. By signing below, I acknowledge and understand the expectations and requirements of my role and agree to meet these duties to the best of my ability.

Non-Exempt - Grade Level 4 Equal Employment Opportunity Corporate Values & Mission "Provide superior service, quality advice and show our utmost respect to everyone we meet." Handles various loan servicing processes and functions, including escrow administration, insurance tracking, lien continuations and releases, account reconciliation, and reporting. Handles the more complex customer service issues related to loans. Reports To: Loan Servicing Team Lead Essential Duties and Responsibilities * Oversees the process of maintaining and balancing loan servicing DDA's and GLs, providing administrative assistance to Accounting with transaction research when requested. * Oversees the management of the escrow portfolio, including; monitoring reports for escrow error resolution (ex. large negative escrow balances, escrow accounts with no addenda's, escrow accounts with no annual analysis, etc.), monitoring system generated Excess Escrow Refund Checks, monitoring system generated annual escrow analysis reports, maintaining active Tax Log, and maintenance of Vendor portfolios. * Oversees the escrow disbursement process for all loans, including force place, property taxes, hazard/flood insurance, PMI, and miscellaneous other escrow items. * Oversees all maintenance of escrow accounts, including escrow account recalculations, initiation or cancellation of escrow accounts post close, and escrow counseling with borrowers when necessary. Processes escrow disbursements for all loans, including property taxes, hazard/flood insurance, PMI, and miscellaneous other escrow items. * Oversees all PMI maintenance, including cancellations. Reviews loans for cancellation eligibility and counsels' borrowers on options. Orders appraisals for cancellation recommendations and processes approved cancellations with MI companies, removes PMI from loans. * Oversees the insurance cancellation tracking process, including force placing coverage as needed. * Oversees the lien release process, including removing paid off loans from Tax Service database, removing paid off loans with escrow from Tax Log, filing UCC terminations, preparing vehicle lien releases, preparing and filing mortgage and assignment of leases and rents discharges, issuing payoff refunds. * Prepares and publishes various reports on a regular basis. * Research and resolve complex system processing issues and errors. * Answer requests and inquiries that are received via phone or email from internal and external customers, or third-party vendors and companies. * Processes all loan type post close maintenance, including payment error resolution, auto debit setup and changes, change of address forms, payoff letters, payoff transaction processing, ACH payment requests, system code update requests, and name changes. * Works with third party vendors to identify efficiencies in servicing processes. * Additional responsibilities as assigned. * Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer. * Be familiar with and comply with all federal and state banking regulations as applicable. Competencies In addition to the Corporate Core Competencies, individuals in this position are expected to exhibit the following: Written and Oral Communication - Effective written and oral communication skills required, with the ability to interface with Internal and external stakeholders and community partners. Has group presentation skills. Quality - Demonstrates accuracy and thoroughness; monitors own work and the work of others to ensure quality. Quantity - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly. Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Dependability - Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Adaptability - Adapts to changes in work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events. Initiative - Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. Requirements Qualifications To perform this job successfully, an Individual in this position must be able to perform each of the above essential duties satisfactorily and exhibit the values of the Company. In addition, the requirements listed below are representative of the knowledge, skill and/or ability required. Experience and/or Education * High School Diploma or GED * Minimum of two (2) years' retail banking experience Physical Demands and Work Environment Ability to work in an office environment which may include many hours of computer and telephone usage. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations. By signing below, I acknowledge and understand the expectations and requirements of my role and agree to meet these duties to the best of my ability.

Qualfon is hiring Loan Specialists to manage inbound / outbound communication from our client's members regarding their banking loan needs. The focus of this position is to provide outstanding support to existing members. The ideal candidate has professional communication and strong computer skills with a passion for providing first contact resolution to their customers. Hourly pay rate - $19.25/hr Veterans and their family members are encouraged to apply. RESPONSIBILITIES * Respond to inbound inquiries related to consumer loans activity. * Assisting customers in recovering their online credentials. * Assist members with monetary and non-monetary transactions, including account maintenance for checking, savings, and certificates of deposit (CDs). * Complete service tasks such as adding authorized users, facilitating balance transfers, managing interest distribution for CDs, and handling IRA account changes. * Support credit card and fraud-related inquiries, including payment authorizations, adjustments, account growth, and underwriting decisions. * Conduct thorough analysis of moderately complex complaints and collaborate with internal teams and vendor partners to identify process failures and improve customer satisfaction. * Communicate effectively with customers, co-workers, and business leaders while maintaining professionalism and empathy. * Stay informed of applicable policies, procedures, and regulatory guidelines to ensure compliance and risk management. * Prioritize workload to meet service level objectives and ensure all business risks are identified, measured, and controlled. QUALIFICATIONS * Minimum 1 year of customer service experience in financial services, fraud, or insurance. * 2 consistent years of call center experience preferred. * Minimum 1 year of experience in conflict resolution and documentation, including researching and resolving customer concerns. * High School diploma or GED required; college degree preferred. * Ability to work onsite in Highland Park and meet attendance requirements. * Demonstrated ability to manage difficult verbal communications and develop professional written responses through collaboration and proactive engagement. * Proven ability to multi-task and prioritize in a fast-paced, detail-oriented environment. * Stable work history with a consistent record of reliability and performance. * Strong written and verbal communication skills, with a professional and articulate voice. * Proficient internet and research skills, with the ability to quickly learn new subjects. * Computer savvy, able to resolve minor technical issues independently. * Typing speed of 20 words per minute with 90% accuracy. * Strong critical thinking and problem-solving abilities. * Comfortable working in a fast-paced, sometimes hectic environment while maintaining professionalism. * Self-motivated and capable of working independently with minimal supervision. * Skilled at multi-tasking across multiple computer applications while engaging with customers. About the Company At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person's life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients Qualfon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified Individual with a Disability, or any other characteristic protected by applicable federal, state or local law. Apply

Are you a driven self-starter with a passion for sales? If so, we have an exciting career opportunity for you! Join our dynamic team at Rocket Mortgage and take your career to new heights. Sales experience is not required! At Rocket Mortgage, we're not just a company, we're a community of passionate professionals dedicated to making homeownership dreams a reality. As a Mortgage Loan Officer, you'll play a crucial role in guiding clients through the mortgage process. Whether they're purchasing a home or refinancing, you'll be there every step of the way. Come be a part of something bigger! About the Role * Promote the significant advantages of working with Rocket Mortgage. * Build rapport with clients to ensure we are identifying the solution that meets their needs. * Guide clients in obtaining mortgages by answering their questions, collecting necessary documents and verifying information. * Advise on the home buying or refinance process, providing exceptional client service along the way. * Respond to potential inquiries from company-generated prospects. * Achieve or exceed sales goals and objectives. About You * Sales Aptitude: Your ability to identify and pursue sales opportunities effectively will help you build a solid foundation. Sales experience is not required! * Dedication To Learning: We'll provide ongoing sales and industry training to help you succeed. * Communication Skills: Your ability to build rapport and trust with clients is key. * Empathy: A willingness and capacity to connect with your clients will set you apart. * Adaptability: Resiliency and an openness to adapting to industry changes are required. What You'll Get * Competitive Pay: You'll receive base pay PLUS uncapped sales incentive. * Paid Training: We'll equip you with the knowledge and skills needed to excel. * Licensing: We'll sponsor and pay for your federal and state licenses. * Comprehensive Benefits: From health to finances, we've got you covered starting day one. Benefits and Perks Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks. Rocket Mortgage was founded in 1985. Today, we're a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We're known as experts in the mortgage industry, but we're also innovators - we strive to create the best experiences for our clients from beginning to end. And we're not your typical employer. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals. This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the Company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team at **************************.

We Offer: Flexible hours & remote positions available. Comprehensive benefits package and a 401(k) plan. Fun, casual, energetic, and fast-paced work environment. Phenomenal pricing and closing process your clients will love. "The best opportunity for the best people." Loan Processor Job Responsibilities: Responsible for loan pipeline, both purchases and refinances Review loan applications packages for completeness and accuracy, reconcile application against system input Calculate and analyze income, assets, and liabilities Responsible for gathering required documentation from customer and third parties in support of the loan approval decision Responsible for prompt, professional communication to customers, loan officers, and underwriters Establish ongoing relationships with both internal and external clients by delivering best-in-class customer service Minimum Qualifications: Minimum of 2 years of mortgage loan experience Must be self-directed, motivated, and comfortable working in a fast paced environment Must be proficient in Microsoft Office, DU, LP, CRM Exceptional customer service skills Detail-oriented and demonstrate excellent decision making skills Strong written and verbal communication skills Ability to excel in a fun and energetic results-driven environment

Job Description We're searching for an enthusiastic Junior Loan Officer to join our team and support business growth. You'll need strong persuasion skills to turn customer prospects into qualified leads. Our ideal candidate is an excellent deal-maker who loves talking to people. If you're looking to jump-start your career in sales, please apply today! Compensation: $80,000 - $200,000 per year Responsibilities: Monitor and analyze monthly and quarterly revenue targets to drive consistent sales growth Proactively prospect and penetrate new markets within assigned territories to accelerate pipeline expansion Maintain a meticulously updated CRM to maximize visibility into prospect activity and sales opportunities Execute high-volume outreach through calls, emails, and targeted messaging to convert prospects into sales-ready leads Qualify and hand off high-intent leads to the inbound sales team to boost close rates and shorten the sales cycle Qualifications: Entry level - sales experience preferred High school diploma or equivalent required, college degree preferred Great time management, interpersonal, and communication skills, both written and verbal Working knowledge of the sales process and CRM software Current U.S. driver's license and the ability to travel by car About Company Lakeview Lending is a growing brokerage committed to delivering exceptional loan services to clients. We simplify and streamline the mortgage process through strong backend support, allowing each team member to focus on their area of expertise. You'll be part of a supportive operations team that plays a critical role in ensuring timely, compliant, and smooth loan closings. Our partnerships with multiple lenders and our ability to close loans that others can't make us stand apart in the industry. Benefits: Competitive compensation structure Consistent workflow and stable schedule Collaborative and supportive team environment Opportunities for professional growth and advancement 401(k) with company match Health, Dental, and Vision Insurance Paid time off and holidays

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Purpose Entry level real estate lending position with focus on development and training. The Associate Mortgage Loan Specialist position is responsible for obtaining the required knowledge and experience needed to guide current and prospective members through the real estate loan application process. Duties Receive and assist in the completion of real estate loan applications, while serving as the primary point of contact for applicants during the origination process. Assess, underwrite, and make recommendations for decision on loan applications considering applicant(s) credit worthiness, ability to repay, collateral valuation, and organizational risk. Communicate approval or denial decisions to members in a clear and professional manner. Evaluate and verify income documentation, including personal and business tax returns, to make informed approval or denial decisions. Counsel potential home buyers and existing homeowners, while taking complete and accurate real estate loan related applications and obtaining required documentation to facilitate initial loan approval with assistance when needed. Seek guidance for complex lending situations and approval authority from an MLS or above. Proactively stay updated on market trends, interest rates, and changes in lending policies and regulations to provide members with accurate and timely information. Assist membership with servicing of existing mortgage and home equity loans. Follow up with prequalified applicants and on other leads in a timely and effective manner. Price and disclose loan applications by determining the interest rates and fees associated with a loan, based on factors such as borrower's creditworthiness, loan amount, term and market conditions. Successful completion of Consumer Lending Program courses and subsequent exam is required. After completion and proficiency shown, granted initial lending limits (Tier 1) with SVP recommendation. Coordinate member engagement with the Real Estate Lending Processing Center within Loan Administration. Maintain a comprehensive knowledge of all real estate lending products, policies, procedures, and regulatory compliance. Educate members on available services and make referrals for other Credit Union products and services based on their needs. Ensure well documented, easy to review loan application history notes within the Loan Origination System. Work with Lending Contact Center to provide assistance with mortgage lending calls when needed. Support branch employees with all real estate related needs and ensuring employees have the information needed to be comfortable referring all potential applicants to discuss mortgage lending opportunities. Work various contact and follow-up reports to cultivate member engagement throughout the home buying process and make SECU their lender of choice. Assist as needed with community engagement by meeting with realtors and other third parties as well as attending community events to build and maintain mortgage loan volume. Consumer unsecured lending as assigned. Answer phone and perform other clerical duties as needed. Complete additional tasks as assigned by management. Participate in additional training and continuing education to enhance knowledge of mortgage originations. Requirements Must have high school diploma or GED equivalent. Preferred - bachelor's degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). Attend Excel and Elevate - New Employee Training (E&E). Real Estate Lending Program (RELP) completed within 6 months. The following 10 Core Modules will be completed after E&E and subsequent training sessions: Checking Accounts Member Eligibility Money Market Share Accounts SECU Policies Overview Share Accounts Lending Overview NCUA Coverage Cooperative Principles Online Services We Are SECU! Additional Modules Required: SECU's Member-Facing Websites Branch Security Measures Account Titling & Designations Funds Transfer Member Identification Check Acceptance MARGO Platform Account and Profile Maintenance Advances Safe Deposit Boxes Previous SECU and/or lending experience preferred. Minimum tier one lending limits assigned at this level. Completion of all requirements of the Associate MSO position preferred, but at a minimum must learn the following quick actionable items: Notaries Safe deposit box entrance Opening and closing of the branch Front desk duties Other dual control assistance as needed. Approving Wires and Cashier's Checks Must possess the highest level of integrity and objectivity. Must possess excellent communication skills, both verbal and written. Must be able to communicate with SECU personnel, VPs, SVPs, attorneys, members, appraisers, realtors, etc. Must have strong networking and relationship development skills. Meets compliance and regulatory standards. Makes lending decisions consistent with SECU loan policies. Has or is eligible to be registered as an active MLO with the NMLS. Must be organized and meticulous. Must be willing to engage in ongoing training and professional development. Must have basic computer skills with an ability to learn more complex software for processing of applications and completing loan servicing. Has completed all required quarterly training courses & other training assigned by management. Consistently demonstrates SECU's Core Values. Recommendation of VP/SVP for advancement to this level. Must be able to speak and write English fluently. Must understand and be dedicated to the Credit Union philosophy and work ethic. Must adhere to the work schedule and attendance policies established by the Credit Union. Must complete the Credit Union's Core Module Program within 12 months of hire date as a condition of employment. Job Environment Office setting with physical proximity to other employees and members. Some background noise from other employees, copy machine, and telephone. Some local travel may be required. Physical Demands Must be able to comprehend and carry out job requirements. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Answer and operate a telephone. Lift up to 10-15 lbs. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

As a Mortgage Closer, you'll be responsible for preparing, reviewing, and finalizing closing documents to ensure accurate and timely loan closings. You'll work closely with processors, underwriters, title companies, and loan officers to make sure every detail aligns with federal, state, and company guidelines. This role requires strong attention to detail, organizational skills, and a thorough understanding of the mortgage loan process. Prepare and review closing packages for accuracy and compliance with investor and regulatory requirements. Balance and verify final figures with title companies prior to closing. Coordinate funding of loans and ensure proper disbursement of funds. Verify that all conditions and stipulations are cleared before closing. Communicate effectively with title companies, loan officers, and processors to resolve last-minute issues. Ensure all signed closing documents are returned, reviewed, and delivered to post-closing in a timely manner. Provide excellent customer service to internal and external partners. Minimum 1 year of experience in mortgage closing from a broker model setting or experience as a UWM Closer Solid understanding of closing disclosures, funding processes, and compliance regulations. Strong communication, organization, and problem-solving skills. High attention to detail and ability to work efficiently under tight deadlines.

The Front-End Loss Mitigation Specialist plays a key role in the early stages of mortgage delinquency management. This position is responsible for reviewing borrower situations, gathering financial information, educating borrowers on available options, and initiating loss mitigation strategies to avoid foreclosure. The specialist ensures compliance with investor, regulatory, and company guidelines while providing high-quality customer service. WHAT YOU WILL BE DOING * Contact borrowers at early stages of delinquency (30-60 days) via phone, email, and written communication to assess financial hardship and explain options.• Gather and review borrower financials to determine eligibility for various loss mitigation solutions such as forbearance, repayment plans, loan modifications, and hardship assistance programs.• Guide borrowers through the loss mitigation application process, ensure complete document submission, and provide regular status updates.•Ensure all interactions and actions are documented in the servicing system according to CFPB, FHA, Fannie Mae, Freddie Mac, and other investor requirements.• Collaborate with underwriting, collections, and customer service teams to ensure timely and accurate processing of loss mitigation requests.• Educate borrowers on the consequences of non-payment and promote early intervention strategies to prevent foreclosure.•Track application status, deadlines, and escalate accounts at risk of timeline violations or regulatory breaches. WHAT WE NEED FROM YOU Must-Have Qualifications:• High school diploma or equivalent required; associate or bachelor's degree preferred.• 2+ years in mortgage servicing, loss mitigation, collections, or related financial services.• Experience with investor guidelines (FHA, VA, Fannie Mae, Freddie Mac) strongly preferred.• Strong understanding of mortgage delinquency, loss mitigation, and foreclosure prevention practices.• Excellent communication, negotiation, and interpersonal skills.• Proficient in mortgage servicing software (e.g., MSP, Black Knight) and Microsoft Office Suite.• Ability to work under pressure and meet regulatory deadlines.• Bilingual (Spanish/English) a plus. THE PLACE & THE PERKS Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here. More reasons you'll love working here include: * Paid Time Off (PTO) after just 30 days * Additional parental and maternity leave benefits after 12 months * Adoption reimbursement program * Paid volunteer hours * Paid training and career development * Medical, dental, vision and life insurance * 401k with employer match * Mortgage discount and area business discounts * Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court * Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon * Gourmet cafeteria featuring homemade breakfast and lunch * Convenience store featuring healthy grab-and-go snacks * In-house Starbucks and Dunkin * Indoor/outdoor café with Wi-Fi DISCLAIMER All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

Job Description Sonic Loans is seeking an experienced Mortgage Loan Processor to join our high-energy, in-office team. The processor will manage files from application through clear-to-close, ensuring speed, accuracy, and full compliance with federal, state, and investor guidelines. Responsibilities Review and validate loan applications, disclosures, credit, income, and asset documentation for completeness and compliance. Submit and track conditions through UWM's portal, proactively resolving issues to maintain aggressive closing timelines. Communicate clearly with borrowers, loan officers, real estate agents, and title companies to keep all parties informed. Coordinate with title/escrow to balance the Closing Disclosure, verify final figures, and schedule closings. Maintain strict adherence to TRID, RESPA, FHA/VA, and agency requirements while identifying opportunities to streamline the process. Requirements Hands-on UWM processing experience is mandatory. Minimum two years of mortgage processing experience, including conventional, FHA, and VA loans. Strong knowledge of UWM systems, investor guidelines, and non-delegated correspondent workflows. Exceptional organizational skills and the ability to manage multiple high-volume files. Excellent written and verbal communication skills. Must work on-site at our Dearborn, Michigan office Monday-Friday. This is a full-time, in-office role offering competitive compensation, benefits, and the opportunity to grow within the Sonic Family of Companies. Compensation: $15 - $18 hourly Responsibilities: Liaise between the mortgage lending underwriting department, mortgage loan originators, real estate agents, and applicants to facilitate loan approval Document the loan process from origination to approval through our system Collect and verify necessary financial documentation, such as credit reports, to complete mortgage loan applications and determine creditworthiness Secure property and loan documentation to process mortgage loan files such as appraisals, inspections, title searches, site surveys, contracts, and property tax records Put together loan packages and submit to lender underwriting for approval or denial Prepare files for closing, coordinate with the title, and ensure timely delivery of closing disclosures and closing packages Update loan status in LOS and CRM systems to reflect real-time progress Communicate with borrowers, loan officers, title agents, and real estate agents to ensure smooth closings Prepare files for closing, coordinate with the title, and ensure timely delivery of closing disclosures and closing packages Qualifications: High school diploma or GED required - Associate's degree in accounting, finance, or business preferred Strong analytical and time management skills and superior attention to detail Experience in mortgage lending and knowledge of loan types, such as FHA, FHLB, FNMA, or VA loans required Must have excellent written and verbal communication skills 2 years minimum experience in loan processing required About Company Sonic Loans is a Michigan-based mortgage lender built for loan officers who want speed, precision, and the ability to close deals efficiently. We provide the tools, support, and flexibility for self-generating loan officers to succeed without the red tape and inefficiencies found at traditional lenders. Here, expertise matters. We've earned a reputation for solving complex financing challenges that other lenders can't. We know the guidelines inside and out, allowing our loan officers to structure loans strategically, close faster, and deliver a better client experience-without last-minute surprises.

Job DescriptionDescription: Loan Servicing Specialist Non-Exempt - Grade Level 4 Equal Employment Opportunity Corporate Values & Mission “Provide superior service, quality advice and show our utmost respect to everyone we meet.” General Summary Handles various loan servicing processes and functions, including escrow administration, insurance tracking, lien continuations and releases, account reconciliation, and reporting. Handles the more complex customer service issues related to loans. Reports To: Loan Servicing Team Lead Essential Duties and Responsibilities Oversees the process of maintaining and balancing loan servicing DDA's and GLs, providing administrative assistance to Accounting with transaction research when requested. Oversees the management of the escrow portfolio, including; monitoring reports for escrow error resolution (ex. large negative escrow balances, escrow accounts with no addenda's, escrow accounts with no annual analysis, etc.), monitoring system generated Excess Escrow Refund Checks, monitoring system generated annual escrow analysis reports, maintaining active Tax Log, and maintenance of Vendor portfolios. Oversees the escrow disbursement process for all loans, including force place, property taxes, hazard/flood insurance, PMI, and miscellaneous other escrow items. Oversees all maintenance of escrow accounts, including escrow account recalculations, initiation or cancellation of escrow accounts post close, and escrow counseling with borrowers when necessary. Processes escrow disbursements for all loans, including property taxes, hazard/flood insurance, PMI, and miscellaneous other escrow items. Oversees all PMI maintenance, including cancellations. Reviews loans for cancellation eligibility and counsels' borrowers on options. Orders appraisals for cancellation recommendations and processes approved cancellations with MI companies, removes PMI from loans. Oversees the insurance cancellation tracking process, including force placing coverage as needed. Oversees the lien release process, including removing paid off loans from Tax Service database, removing paid off loans with escrow from Tax Log, filing UCC terminations, preparing vehicle lien releases, preparing and filing mortgage and assignment of leases and rents discharges, issuing payoff refunds. Prepares and publishes various reports on a regular basis. Research and resolve complex system processing issues and errors. Answer requests and inquiries that are received via phone or email from internal and external customers, or third-party vendors and companies. Processes all loan type post close maintenance, including payment error resolution, auto debit setup and changes, change of address forms, payoff letters, payoff transaction processing, ACH payment requests, system code update requests, and name changes. Works with third party vendors to identify efficiencies in servicing processes. Additional responsibilities as assigned. Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer. Be familiar with and comply with all federal and state banking regulations as applicable. Competencies In addition to the Corporate Core Competencies, individuals in this position are expected to exhibit the following: Written and Oral Communication - Effective written and oral communication skills required, with the ability to interface with Internal and external stakeholders and community partners. Has group presentation skills. Quality - Demonstrates accuracy and thoroughness; monitors own work and the work of others to ensure quality. Quantity - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly. Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Dependability - Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Adaptability - Adapts to changes in work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events. Initiative - Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. Requirements: Qualifications To perform this job successfully, an Individual in this position must be able to perform each of the above essential duties satisfactorily and exhibit the values of the Company. In addition, the requirements listed below are representative of the knowledge, skill and/or ability required. Experience and/or Education High School Diploma or GED Minimum of two (2) years' retail banking experience Physical Demands and Work Environment Ability to work in an office environment which may include many hours of computer and telephone usage. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations. By signing below, I acknowledge and understand the expectations and requirements of my role and agree to meet these duties to the best of my ability.

Qualfon is hiring Loan Specialists to manage inbound / outbound communication from our client's members regarding their banking loan needs. The focus of this position is to provide outstanding support to existing members. The ideal candidate has professional communication and strong computer skills with a passion for providing first call resolution to their customers. Hourly pay rate - $19.25/hr This position is located onsite at our Headquarters in Highland Park, MI. Our mission is to help as many individuals as possible pursue their total vocation, create an ever-growing number of career development opportunities, and be the partner of choice for all our clients. We foster a culture built on collaboration, integrity, and an employee-first mindset. We believe in continuous improvement and provide opportunities for employees to develop their skills, advance their careers, and contribute meaningfully to our mission. At Qualfon, every voice is valued, and teamwork is the foundation of our success. Big dreams are achieved through small actions, and our mission fuels every choice we make so we can give back to the communities where we live and work. Veterans and their family members are encouraged to apply. Responsibilities • Respond to inbound inquiries related to active credit card accounts, consumer loans, and fraudulent activity. • Assisting customers in recovering their online credentials. • Assist members with monetary and non-monetary transactions, including account maintenance for checking, savings, and certificates of deposit (CDs). • Complete service tasks such as adding authorized users, facilitating balance transfers, managing interest distribution for CDs, and handling IRA account changes. • Support credit card and fraud-related inquiries, including payment authorizations, adjustments, account growth, and underwriting decisions. • Conduct thorough analysis of moderately complex complaints and collaborate with internal teams and vendor partners to identify process failures and improve customer satisfaction. • Communicate effectively with customers, co-workers, and business leaders while maintaining professionalism and empathy. • Stay informed of applicable policies, procedures, and regulatory guidelines to ensure compliance and risk management. • Prioritize workload to meet service level objectives and ensure all business risks are identified, measured, and controlled. Qualifications • Minimum 1 year of customer service experience in financial services, fraud, or insurance. • 2 consistent years of call center experience preferred. • Minimum 1 year of experience in conflict resolution and documentation, including researching and resolving customer concerns. • High School diploma or GED required; college degree preferred. • Ability to work onsite in Highland Park and meet attendance requirements. • Demonstrated ability to manage difficult verbal communications and develop professional written responses through collaboration and proactive engagement. • Proven ability to multi-task and prioritize in a fast-paced, detail-oriented environment. • Stable work history with a consistent record of reliability and performance. • Strong written and verbal communication skills, with a professional and articulate voice. • Proficient internet and research skills, with the ability to quickly learn new subjects. • Computer savvy, able to resolve minor technical issues independently. • Typing speed of 20 words per minute with 90% accuracy. • Strong critical thinking and problem-solving abilities. • Comfortable working in a fast-paced, sometimes hectic environment while maintaining professionalism. • Self-motivated and capable of working independently with minimal supervision. • Skilled at multi-tasking across multiple computer applications while engaging with customers. Pay Range USD $19.25 - USD $19.25 /Hr.

Job DescriptionOur institution is experiencing rapid growth! We are building our capacity by hiring an experienced mortgage loan processor for our highly productive and skilled lending team. The successful applicant will be responsible for managing the loan process, from origination to close, while paying close attention to the compliance of current lending policies and regulations. If you are a detail-oriented processor with a track record of accurate and timely mortgage approvals, we invite you to apply today!Compensation: $42,000 - $90,000 yearly Responsibilities: Assure that loan files meet banking and regulatory guidelines and policies Prepare and submit detailed loan packages to the lender underwriting department for approval or denial Interview prospective loan applicants and assist them in finding the best loan products for their needs Secure property and loan documentation to process mortgage loan files such as appraisals, inspections, title searches, site surveys, contracts, and property tax records Input detailed loan process documentation in our system - from origination to close Qualifications: Strong analytical and time management skills and superior attention to detail High school diploma or GED required - Associate's degree in accounting, finance, or business preferred Must have excellent written and verbal communication skills Experience in mortgage lending and knowledge of loan types, such as FHA, FHLB, FNMA, or VA loans required About Company Northgate Mortgage is a fast-growing mortgage lending and real estate finance company serving clients nationwide. Backed by strong leadership, seamless processing, and a high-volume lead system, we provide loan officers with everything they need to close more deals and earn more income.

Job Description About MortgagePros MortgagePros is one of the fastest-growing mortgage brokerages in the country and a Top 10 UWM partner. Headquartered in Troy, Michigan, we specialize in helping homeowners refinance and secure customized loan solutions. Our team thrives in a fast-paced, high-performance environment where we support our professionals with training, resources, and opportunities to grow. Position Overview We are seeking an experienced and detail-oriented Loan Processor to join our dynamic team. In this role, you will collaborate closely with borrowers, Loan Officers, underwriters, and third-party vendors to ensure the efficient and compliant processing of residential mortgage loans. The ideal candidate is highly organized, communicates effectively, and understands the end-to-end loan process in today's evolving regulatory landscape. Key Responsibilities Process residential mortgage loans from initial application through closing Review and verify loan documentation for accuracy, completeness, and compliance Maintain regular communication with borrowers and internal stakeholders throughout the loan process Coordinate with appraisers, title companies, and insurance agents to gather third-party documentation Submit loan files to underwriting and follow up on outstanding conditions or missing items Ensure all loans meet company and investor guidelines and are compliant with RESPA, TILA, TRID, and other applicable regulations Support closing coordination by confirming all requirements are satisfied Maintain accurate records and organized documentation for auditing purposes Deliver high-quality customer service and serve as a reliable point of contact for borrower questions Qualifications 2-5 years of experience in mortgage loan processing required Strong knowledge of underwriting guidelines, loan products, and regulatory requirements Familiarity with industry software (e.g., Encompass, Salesforce, or similar systems) Excellent organizational skills and ability to manage multiple loan files simultaneously Effective written and verbal communication skills Ability to work independently in a fast-paced environment while collaborating with cross-functional teams High school diploma required; associate or bachelor's degree preferred Compensation & Benefits Competitive salary based on experience Health, dental, and vision insurance 401(k) with company match after one year anniversary Paid holidays and PTO Professional development and training opportunities

Job Description We are seeking an experienced and detail-oriented Mortgage Closer to join our lending operations team. In this role, you will be responsible for preparing and reviewing closing documents, coordinating with title companies and attorneys, and ensuring timely and accurate closings. The ideal candidate has strong knowledge of mortgage closing procedures, compliance requirements, and excellent communication skills to manage all parties involved in the closing process. Compensation: $50,000 yearly Responsibilities: Schedule and coordinate mortgage closings with title companies, attorneys, and internal teams Ensure all closing documents are prepared accurately and sent out to the appropriate parties in a timely manner Monitor closing timelines and proactively push to meet deadlines and avoid delays Review closing packages for completeness and compliance with lender and regulatory requirements Track and confirm that mortgage transactions successfully close on the scheduled date Communicate internally with loan officers, processors, and underwriters to resolve any outstanding issues before closing Qualifications: Experience in a mortgage closing or related loan operations role preferred Strong knowledge of mortgage closing procedures, documentation, and compliance requirements Excellent organizational skills with the ability to manage multiple closings and deadlines simultaneously Detail-oriented with a high level of accuracy in reviewing and preparing closing documents Proficient in loan origination systems (LOS) and document management software Effective communication skills to coordinate with internal teams and external vendors Ability to work independently, prioritize tasks, and meet tight deadlines About Company Lakeview Lending is a growing brokerage committed to delivering exceptional loan services to clients. We simplify and streamline the mortgage process through strong backend support, allowing each team member to focus on their area of expertise. You'll be part of a supportive operations team that plays a critical role in ensuring timely, compliant, and smooth loan closings. Our partnerships with multiple lenders and our ability to close loans that others can't make us stand apart in the industry. Benefits: Competitive compensation structure Consistent workflow and stable schedule Collaborative and supportive team environment Opportunities for professional growth and advancement 401(k) with company match Health, Dental, and Vision Insurance Paid time off and holidays

Non-Exempt - Grade Level 5 Equal Employment Opportunity Corporate Values & Mission “Provide superior service, quality advice and show our utmost respect to everyone we meet.” Acts as the Draw Expert for various functions related to the Construction Draw process and other construction servicing duties. Handles complex draws, loan modifications and loan conversions. Reports To: Secondary Market and Construction Team Lead Essential Duties and Responsibilities Meets with builders, borrowers, and title companies on the draw process. Maintains up to date Welcome Packet for new construction files. Confers with customer by telephone in attempt to determine matters related to construction draws, insurance claims, construction loan modifications, construction term outs and general loan servicing matters. Assists with escalated project conflicts, to include in person meetings with all applicable parties. Works with Department Supervisor to assist in resolution when necessary. Initiates contact with customers, builders, and title companies for the purpose of maintaining good relations and error resolution. Expert on construction draw process to include draws, monitoring of construction loan files for percentage of completion, and disbursements. Identifies loans for conversion of payment schedules to standard P&I payments, processes as necessary. Reviews final draw process (ex: refund of excess inspection fees and construction funds, final document checklist), processes as necessary with approval. Assists with hazard and flood insurance claim re-construction processes, including draws, inspections, and disbursements. Prepares appropriate recalculations for pay-downs and prepare modification recommendations and reviews completed modifications, processes as necessary with approval. Processes new builder applications. Maintains Approved Builder List, Self-Built and Denied Builder Lists. Maintains current knowledge of laws/regulations, policies/procedures which affect job function. Assists with implementation and changes in technology to improve efficiency and effectiveness of routine jobs. Maintains current knowledge of laws/regulations, policies/procedures which affect job function. Additional responsibilities as assigned. Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer. Be familiar with and comply with all federal and state banking regulations as applicable Competencies In addition to the Corporate Core Competencies, individuals in this position are expected to exhibit the following: Written and Oral Communication - Effective written and oral communication skills required, with the ability to interface with Internal and external stakeholders and community partners. Has group presentation skills. Quality - Demonstrates accuracy and thoroughness; monitors own work and the work of others to ensure quality. Quantity - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly. Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process. Makes timely decisions. Initiative - Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. Requirements Qualifications To perform this job successfully, an Individual in this position must be able to perform each of the above essential duties satisfactorily and exhibit the values of the Company. In addition, the requirements listed below are representative of the knowledge, skill and/or ability required. Experience and/or Education High School Diploma or Equivalent One to two years related experience and/or training; or equivalent combination Physical Demands and Work Environment Ability to work in an office environment which may include many hours of computer and telephone usage. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations.

Job Description Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here. More reasons you'll love working here include: Paid Time Off (PTO) after just 30 days Additional parental and maternity leave benefits after 12 months Adoption reimbursement program Paid volunteer hours Paid training and career development Medical, dental, vision and life insurance 401k with employer match Mortgage discount and area business discounts Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon Gourmet cafeteria featuring homemade breakfast and lunch Convenience store featuring healthy grab-and-go snacks In-house Starbucks and Dunkin Indoor/outdoor café with Wi-Fi Responsibilities • Contact borrowers at early stages of delinquency (30-60 days) via phone, email, and written communication to assess financial hardship and explain options. • Gather and review borrower financials to determine eligibility for various loss mitigation solutions such as forbearance, repayment plans, loan modifications, and hardship assistance programs. • Guide borrowers through the loss mitigation application process, ensure complete document submission, and provide regular status updates. •Ensure all interactions and actions are documented in the servicing system according to CFPB, FHA, Fannie Mae, Freddie Mac, and other investor requirements. • Collaborate with underwriting, collections, and customer service teams to ensure timely and accurate processing of loss mitigation requests. • Educate borrowers on the consequences of non-payment and promote early intervention strategies to prevent foreclosure. •Track application status, deadlines, and escalate accounts at risk of timeline violations or regulatory breaches. Qualifications Must-Have Qualifications: • High school diploma or equivalent required; associate or bachelor's degree preferred. • 2+ years in mortgage servicing, loss mitigation, collections, or related financial services. • Experience with investor guidelines (FHA, VA, Fannie Mae, Freddie Mac) strongly preferred. • Strong understanding of mortgage delinquency, loss mitigation, and foreclosure prevention practices. • Excellent communication, negotiation, and interpersonal skills. • Proficient in mortgage servicing software (e.g., MSP, Black Knight) and Microsoft Office Suite. • Ability to work under pressure and meet regulatory deadlines. • Bilingual (Spanish/English) a plus.

About MortgagePros MortgagePros is one of the fastest-growing mortgage brokerages in the country and a Top 10 UWM partner. Headquartered in Troy, Michigan, we specialize in helping homeowners refinance and secure customized loan solutions. Our team thrives in a fast-paced, high-performance environment where we support our professionals with training, resources, and opportunities to grow. Position Overview We are seeking an experienced and detail-oriented Loan Processor to join our dynamic team. In this role, you will collaborate closely with borrowers, Loan Officers, underwriters, and third-party vendors to ensure the efficient and compliant processing of residential mortgage loans. The ideal candidate is highly organized, communicates effectively, and understands the end-to-end loan process in today's evolving regulatory landscape. Key Responsibilities Process residential mortgage loans from initial application through closing Review and verify loan documentation for accuracy, completeness, and compliance Maintain regular communication with borrowers and internal stakeholders throughout the loan process Coordinate with appraisers, title companies, and insurance agents to gather third-party documentation Submit loan files to underwriting and follow up on outstanding conditions or missing items Ensure all loans meet company and investor guidelines and are compliant with RESPA, TILA, TRID, and other applicable regulations Support closing coordination by confirming all requirements are satisfied Maintain accurate records and organized documentation for auditing purposes Deliver high-quality customer service and serve as a reliable point of contact for borrower questions Qualifications 2-5 years of experience in mortgage loan processing required Strong knowledge of underwriting guidelines, loan products, and regulatory requirements Familiarity with industry software (e.g., Encompass, Salesforce, or similar systems) Excellent organizational skills and ability to manage multiple loan files simultaneously Effective written and verbal communication skills Ability to work independently in a fast-paced environment while collaborating with cross-functional teams High school diploma required; associate or bachelor's degree preferred Compensation & Benefits Competitive salary based on experience Health, dental, and vision insurance 401(k) with company match after one year anniversary Paid holidays and PTO Professional development and training opportunities