Mortgage Loan Officer Training Program
Loan specialist job in Troy, MI
MortgagePros is a rapidly growing mortgage company founded in 2019 and headquartered in Troy, Michigan. We specialize in helping homeowners refinance and secure loan solutions that align with their financial goals. Since launching, we've built a strong reputation on personalized service, fast turnaround times, and a high-volume, high-energy sales environment. Our team is made up of motivated, coachable professionals, and we provide paid training, licensing support, and ongoing development to help new Loan Officers launch successful careers. If you're looking to grow with a company that values hustle, growth, and teamwork - As a Top 10 UWM partner, we are proud to operate in a performance-driven, team-focused environment that develops tomorrow's leaders through mentorship, hands-on training, and long-term career opportunities.
Position Overview
Join our top-tier training program and become the next generation of Loan Officers at MortgagePros! This entry-level role is ideal for professionals who are eager to launch or grow a career in mortgage sales. You will gain hands-on experience, study for your license, and learn how to connect with clients looking to refinance - all while being supported by a dedicated in-house training team. Successful trainees will transition into fully licensed Loan Officers with uncapped earning potential.
Key Responsibilities
Build and maintain a pipeline of prospective clients through outbound and inbound lead follow-up
Conduct needs-based consultations to understand borrower goals and recommend suitable mortgage solutions
Clearly communicate loan product features, qualification guidelines, and next steps in the process
Maintain strong product knowledge and stay informed on industry regulations and lending programs
Provide consistent, timely communication to clients throughout the loan process
Collaborate with internal teams-including processors, underwriters, and trainers-to ensure smooth loan closings
Qualifications
No prior mortgage experience required - full training provided
You must pass the SAFE MLO exam with a score of 75% or higher
Strong interpersonal, verbal, and written communication skills
Excellent customer service mindset and ability to build trust quickly
Sales experience or interest in learning sales in a fast-paced, goal-oriented setting
Coachable, motivated, and able to thrive in a high-energy environment
Comfortable making outbound and inbound phone calls
High level of professionalism and accountability
Compensation & Benefits
Includes paid training, dedicated study time, and instructor-led support to help you pass the SAFE MLO exam
Additional Benefits:
Health, dental, and vision insurance coverage
401(k) retirement plan with company match
Paid Lifetime Fitness membership starting day one
Ongoing professional development and clear career advancement pathways
BackApply
Copyright © 2025, ADP, Inc. All rights reserved.
Mortgage Loan Officer/Originator
Loan specialist job in Southfield, MI
Overview We are seeking a dedicated and knowledgeable Loan Officer to join our Southfield Mortgage Team. Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.
As an FDIC Bank, individual state licensing is NOT required.
This means you do not need to take the state S.A.F.E exam.
Once sponsored by the bank you will be licensed in all 50 states.
We provide in-house free continuing education to ensure compliance. xevrcyc
This is an in-office consumer direct role.
PAY $20/Hr 25 bps on ALL Funded loans
Home Loan Specialist I
Loan specialist job in Lansing, MI
About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards
Position Summary:
SolomonEdwards is looking for a Home Loan Specialist I for one of its mortgage clients to perform daily loan reviews to ensure the accuracy of loan findings. You will act as a key contributor to facilitate efficient and effective processes that support business and customer service objectives.
Position Locations:
Phoenix, AZ
Tampa, FL
St. Louis, MO
Plano, TX
Essential Duties:
- Perform routine data entry and validation tasks.
- Initiate third-party orders (title, appraisal, hazard, flood cert, credit, etc.).
- Review and validate loan documents.
- Handle routine calls, emails, and/or chat responses.
- Monitor work queues and intervene as needed.
- Perform other related duties as required and assigned.
- Demonstrate behaviors that are aligned with the organization's desired culture and values.
Qualifications:
- Associate's degree or equivalent work experience.
- Financial Services and, if possible, mortgage industry experience preferred.
- General understanding of applicable Federal, State, and Local Regulations.
Skills and Job-Specific Competencies:
- Proficiency in Microsoft Office.
Travel Requirements: No travel will be required, unless at the client's discretion.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices.
Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24.
Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k).
Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated.
We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves.
Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy.
Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise
Job Ref: 141857
### Place of Work
On-site
### Requisition ID
141857
### Application Email
****************************
Easy ApplyMortgage Loan Processor
Loan specialist job in Farmington Hills, MI
Job DescriptionOur institution is experiencing rapid growth! We are building our capacity by hiring an experienced mortgage loan processor for our highly productive and skilled lending team. The successful applicant will be responsible for managing the loan process, from origination to close, while paying close attention to the compliance of current lending policies and regulations. If you are a detail-oriented processor with a track record of accurate and timely mortgage approvals, we invite you to apply today!Compensation:
$42,000 - $90,000 yearly
Responsibilities:
Assure that loan files meet banking and regulatory guidelines and policies
Prepare and submit detailed loan packages to the lender underwriting department for approval or denial
Interview prospective loan applicants and assist them in finding the best loan products for their needs
Secure property and loan documentation to process mortgage loan files such as appraisals, inspections, title searches, site surveys, contracts, and property tax records
Input detailed loan process documentation in our system - from origination to close
Qualifications:
Strong analytical and time management skills and superior attention to detail
High school diploma or GED required - Associate's degree in accounting, finance, or business preferred
Must have excellent written and verbal communication skills
Experience in mortgage lending and knowledge of loan types, such as FHA, FHLB, FNMA, or VA loans required
About Company
Northgate Mortgage is a fast-growing mortgage lending and real estate finance company serving clients nationwide. Backed by strong leadership, seamless processing, and a high-volume lead system, we provide loan officers with everything they need to close more deals and earn more income.
Construction Loan Processor
Loan specialist job in Fenton, MI
Job DescriptionDescription:
Construction Loan Processor
Non-Exempt - Grade Level 5
Equal Employment Opportunity
Corporate Values & Mission
“Provide superior service, quality advice and show our utmost respect to everyone we meet.”
General Summary
Acts as the Draw Expert for various functions related to the Construction Draw process and other construction servicing duties. Handles complex draws, loan modifications and loan conversions.
Reports To: Secondary Market and Construction Team Lead
Essential Duties and Responsibilities
Meets with builders, borrowers, and title companies on the draw process. Maintains up to date Welcome Packet for new construction files.
Confers with customer by telephone in attempt to determine matters related to construction draws, insurance claims, construction loan modifications, construction term outs and general loan servicing matters.
Assists with escalated project conflicts, to include in person meetings with all applicable parties. Works with Department Supervisor to assist in resolution when necessary.
Initiates contact with customers, builders, and title companies for the purpose of maintaining good relations and error resolution.
Expert on construction draw process to include draws, monitoring of construction loan files for percentage of completion, and disbursements.
Identifies loans for conversion of payment schedules to standard P&I payments, processes as necessary.
Reviews final draw process (ex: refund of excess inspection fees and construction funds, final document checklist), processes as necessary with approval.
Assists with hazard and flood insurance claim re-construction processes, including draws, inspections, and disbursements.
Prepares appropriate recalculations for pay-downs and prepare modification recommendations and reviews completed modifications, processes as necessary with approval.
Processes new builder applications.
Maintains Approved Builder List, Self-Built and Denied Builder Lists.
Maintains current knowledge of laws/regulations, policies/procedures which affect job function.
Assists with implementation and changes in technology to improve efficiency and effectiveness of routine jobs. Maintains current knowledge of laws/regulations, policies/procedures which affect job function.
Additional responsibilities as assigned.
Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
Be familiar with and comply with all federal and state banking regulations as applicable
Competencies
In addition to the Corporate Core Competencies, individuals in this position are expected to exhibit the following:
Written and Oral Communication - Effective written and oral communication skills required, with the ability to interface with Internal and external stakeholders and community partners. Has group presentation skills.
Quality - Demonstrates accuracy and thoroughness; monitors own work and the work of others to ensure quality.
Quantity - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process. Makes timely decisions.
Initiative - Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Requirements:
Qualifications
To perform this job successfully, an Individual in this position must be able to perform each of the above essential duties satisfactorily and exhibit the values of the Company. In addition, the requirements listed below are representative of the knowledge, skill and/or ability required.
Experience and/or Education
High School Diploma or Equivalent
One to two years related experience and/or training; or equivalent combination
Physical Demands and Work Environment
Ability to work in an office environment which may include many hours of computer and telephone usage. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations.
Mortgage Loan Operations Specialist I
Loan specialist job in Alma, MI
Join Mercantile Bank as a Full Time Mortgage Loan Operations Specialist I in Alma, MI, and take your career to the next level! This onsite role offers an unparalleled opportunity to thrive in a dynamic, customer-focused environment where innovation and excellence are valued. Collaborate with a passionate team of problem-solvers dedicated to delivering high-quality mortgage solutions that make a meaningful difference in the lives of our customers. Experience the thrill of working in a fast-paced, energetic atmosphere that encourages forward-thinking and inclusivity.
Core Responsibilities:
Process and Maintain Loan Records: Onboard consumer loans into the core banking system accurately, perform loan account maintenance, and address non-posted transactions using mortgage software and Microsoft Excel.
Analyze Reports and Reconcile Ledgers: Review system reports, research and resolve discrepancies, and ensure accuracy by reconciling departmental general ledgers.
Provide Customer Support and Communication: Handle internal and external inquiries by phone, offering clear and timely assistance on loan-related matters while fostering effective communication.
Why Mercantile?
Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.
As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.
A Look into Your Day
As a Mortgage Loan Operations Specialist I at Mercantile Bank, you will play a crucial role in ensuring the seamless onboarding of consumer loans into our core banking system. This position involves processing loan account maintenance and addressing non-posted transactions with precision and diligence. You'll analyze and review reports for any anomalies while employing your research skills to resolve adjustments efficiently.
Your day-to-day activities will include working with both mortgage software systems and Microsoft Excel to book retail loans through integration and manual data input. Additionally, you will maintain accurate loan records, verify maintenance tasks, and reconcile the department's general ledgers. With frequent phone interactions, you will assist internal and external customers, answering loan-related inquiries and facilitating effective communication in a high-energy environment.
This multifaceted role is ideal for someone who thrives on collaboration, problem-solving, and a commitment to excellence.
What We're Looking For
To excel as a Mortgage Loan Operations Specialist I at Mercantile Bank, strong analytical and problem-solving skills are essential. A background in banking operations or a related role, with 1-3 years of experience, will provide a solid foundation for success in this position. Familiarity with accounting principles, combined with a proficient knowledge of Microsoft Office, particularly Excel, is critical for managing loan data and reports. Preferred candidates will have experience in bank loan operations, including loan loading and maintenance, as well as an understanding of lending regulations and mortgage loan documentation. The ability to communicate effectively and collaborate within a fast-paced team environment is vital, enabling you to address customer inquiries and provide solutions with accuracy and professionalism. Your attention to detail will ensure that all tasks are completed efficiently and in compliance with regulatory standards.
Requirements:
1-3 years job related experience in the following areas: banking operations or a similar role
Accounting background
Proficient knowledge of computer programs such as Microsoft Office.
Lending regulations and mortgage loan documentation
Loan Servicing Oversight Specialist
Loan specialist job in Grand Rapids, MI
Job Description
The POWER of a CAREER!
At Northpointe Bank, we believe your career should empower you-to grow, contribute, and find purpose. We're hiring a Loan Servicing Oversight Specialist to support key mortgage servicing functions, including MERS administration, loan transfers, and sub-servicer oversight. This role plays an essential part in ensuring accuracy, compliance, and servicing continuity across our mortgage portfolio.
This is an excellent opportunity for someone who brings strong attention to detail, servicing knowledge, and the ability to collaborate across internal teams and external servicing partners.
This role will start in office and will move to hybrid after person is trained.
What You'll Do:
Maintain and reconcile the MERS database to ensure accuracy and compliance
Process MERS registrations, transfers, and releases of security interests
Monitor and resolve MERS exceptions / data discrepancies
Coordinate loan boarding, deboarding, and servicing-rights transfers
Validate loan data, documentation, and investor requirements during transfers
Support due diligence and post-sale reconciliation activities
Assist with monitoring sub-servicer performance against SLAs, KPIs, and regulatory expectations
Participate in audits, QC reviews, and exception remediation
Escalate discrepancies, potential risks, or non-compliance issues appropriately
Maintain oversight reports, logs, and servicing documentation
Adhere to RESPA, Regulation X, Regulation Z, UDAAP, and internal servicing policies
What You Bring:
2-4 years of mortgage servicing or servicing-oversight experience preferred
Knowledge of MERS rules, processes, and reconciliation requirements
Familiarity with loan transfers, investor sales, servicing portfolios, or sub-servicer oversight
Strong attention to detail with the ability to identify and resolve discrepancies
Effective communication and collaboration skills
Working knowledge of servicing regulations (RESPA, Reg X, Reg Z, UDAAP)
Proficiency with Microsoft Office and servicing systems (MSP, Fiserv, or similar)
Bachelor's degree preferred but not required
Why Join Northpointe?
You'll join a collaborative team that values accuracy, professionalism, and strong servicing governance. Your contribution supports operational integrity, compliance, and investor confidence across our servicing operations.
Our Hiring Philosophy
Northpointe Bank recognizes that the quality of our people is the foundation for our success. Attracting individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
It is the policy of Northpointe Bank and its subsidiaries to provide equal employment opportunities (EEO) to all persons regardless of age, race, sex, religion, national origin, handicap, marital status, or other attributes not pertinent to the job requirements. This policy reflects our practice of making all employment decisions, from recruitment to promotions, based on an individual's qualifications without discrimination on any basis.
Benefit Information:
Medical
Dental
Vision
Life, LTD, & AD&D
Dependent Care Spending Plan (DCSA)
Employer Stock Ownership Plan with 401(k) feature and company match
Complimentary Banking Services
Tuition Assistance
Ready to Apply?
If you're ready to contribute to a high-performing servicing organization and make an impact through accuracy and oversight, we want to hear from you. At Northpointe Bank, this is more than a job-it's the POWER of a CAREER.
AA - EOE
Powered by ExactHire:189025
Loan Processor
Loan specialist job in East Lansing, MI
At GreenStone Farm Credit Services, we're seeking a dedicated and customer-focused Loan Processor to be the cornerstone of our exceptional service for our agriculture segment. This role stands as a vital pillar within our team, directly contributing to our seamless loan processing and loan documentation operations. As a Loan Processor at our organization, you'll have the opportunity to make a significant impact by fostering customer relationships and collaborating closely with our dedicated association staff.
Working Hours: Enjoy a consistent schedule of 8am-4:30pm, Monday - Friday in the office, providing you with a stable work-life balance.
Location: Based in our East Lansing, MI office, you'll have the opportunity to contribute to the local community while being an integral part of our organization.
Get to know GreenStone
Our $15 billion portfolio of customers, ranging from rural homeowners to global agriculture and food businesses, provides our employees with a unique opportunity to maintain a local presence while working for a top workplace. Our diverse business structure provides exciting opportunities for passionate, talented professionals in many areas. Additionally, many of our team members are highly respected in their area of expertise at both the state and national level making GreenStone one of the top Farm Credit associations in the country.
Culture
Core Four values steer everything we do at GreenStone. Customer First, Delivery Quality, Get involved, Do the right thing. Employees work as a team to create a company fueled by the desire to best serve each other and our customers every day. Greenstone culture promotes innovative thinking, professional development, health and wellness, and a relaxed work environment with flexible schedules.
What can we offer you?
GreenStone trusts the people we hire. We empower employees to make the best decisions for the customer and the company.
GreenStone has an outstanding Total Rewards package, which includes, but is not limited to:
15 vacation days, 12 sick days, and 12 paid holidays per year
Paid Parental Leave
401(k) plan - up to a 9% employer contribution/match
Medical, Dental, Vision, STD, LTD, Life/AD&D benefits, etc.
$150/year Logo Wear allowance
$400/year Wellness Subsidy/Reimbursement & wellness programs
$6,000 lifetime maximum Education Assistance/Student Debt repayment program
Yearly bonus/incentive opportunity available to all employees
Day in the life of a Loan Processor
From collecting, coordinating, and uploading documentation to facilitating loan closings, your role will touch every aspect of the loan process to ensure accuracy and customer satisfaction.
Responsible for clearing any approval conditions as outlined by legal or credit.
You'll be involved in tasks ranging from data entry, loan servicing, property management coordination, and supply ordering.
Other tasks include ordering title commitments, flood insurance, appraisals, generating loan documents, reading legal descriptions, and working closely with the loan officer and borrower to clear exceptions prior to closing.
Providing excellent internal and external customer service will be at the core of your daily interactions.
This role will also consist of daily customer interactions, answering incoming calls, receipting payments, and disbursing funds.
What Experience can you Bring?
HS Diploma or Equivalent
2 + years customer service or office experience required.
What sets you Apart?
You will really stand out if you have the following:
Mortgage, loan or title experience
Communication Expert: Excellent verbal and written communication skills to maintain relationships and provide status updates.
Detail-Oriented: Strong attention to detail to accurately enter and verify data.
Problem Solver: Ability to resolve issues efficiently and effectively.
Multitasking Pro: Skilled in managing multiple tasks and priorities.
GreenStone Farm Credit Services is an equal opportunity employer. It is our policy to provide equal employment opportunity to all persons regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, or any other characteristic protected by law. We comply with all federal, state and local equal employment opportunity regulations. We conduct all personnel decisions and processes relating to our employees and job applicants in an environment free of discrimination and harassment.
Loan Servicing Specialist
Loan specialist job in Lansing, MI
Responsible for receiving, reviewing, and processing loan packets for indirect car and merchant loans. Responsible for handling consumer credit disputes or related loan problems. Receives written credit disputed for Credit Bureaus, researches payment histories and related credit documents, and works to find satisfactory resolutions to problems. Corrects credit ratings and loan reporting as appropriate. Maintains records and statistics on assigned Department activities. Responsible for verifying auto loan payoffs and mailing out release of liens. Responsible for processing loan correction and skip a payment requests. Assists Vice President of Lending and Consumer Loan Servicing Manager with special projects and assignments as needed. Professionally assists members and vendors and notifies them as needed. Performs related clerical duties as required as well as answers and directs telephone calls. Completes related reports and records and maintains files.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Assumes responsibility for the effective and timely performance of processing functions and processing indirect loan packets.
a. Receives member and branch phone calls and resolves inquiries or refers appropriately
b. Receives, verifies and processes indirect dealer packets. Verifies income and employment for each packet (unless waived). Contacts Consumer Loan Officer about any discrepancies in approval values. Contacts the dealership about any needed or missing information. Mails out appropriate member information.
c. Processes payoffs, verify accounts in good standing and mail out release of liens. Process guarantee release of lien requests according to guidelines.
d. Processes extension requests via Skip A Payment promotion. Verify account and loan standing, process requests, mail out denial letter and call member.
e. Processes loan corrections as requested by authorized personnel. Researches payment histories, reverses payments, corrects due dates, payment history, interest calculation, late fees.
f. Processes collateral protection insurance (CPI) premiums and refunds. Adjusts payment amount and due date accordingly. Works with MSRs and vendors to ensure accurate information is on file. Processes insurance waivers according to guidelines.
g. Handles Credit Bureau disputes regarding delinquent loans, closing dates, joint loan responsibility, credit ratings, document errors or related problems. Receives disputes, obtains and conveys information as needed, and works to find a satisfactory solution. Refers problems as appropriate
h. Corrects credit ratings and loan reporting as appropriate. Ensures that disputes are resolved tactfully and promptly, and in accordance with Credit Union policies and procedures. Records member complaints, related information and resolutions as appropriate.
i. Assists in writing procedures for job duties and training other department personnel
j. Assists Consumer Loan Servicing Manager and VP of Lending with special projects and assignments as needed. Follow up with vendors, draft letters to members, research current market prices.
2. Assumes responsibility for establishing and maintaining professional business relations with members, institutions, and merchants.
a. Obtains and conveys information as needed. Composes correspondence as needed.
b. Resolves (or refers) questions and requests promptly and courteously.
c. Keeps members informed of Credit Union services and policies.
d. Assists in counseling members whose skip a pay, or storage insurance requests were denied, explaining reasons while offering alternatives
e. Maintains and projects the Credit Union's professional reputation.
f. Maintains confidentiality.
g. Maintains and updates files, records and documents
h. Completes miscellaneous reports as assigned.
3. Assumes responsibility for establishing and maintaining effective coordination and working relations with Credit Union personnel and with management.
a. Assists branches and related departments as needed. Answers questions and resolves problems as needed.
b. Supports and replaces Lending personnel as needed.
c. Keeps management informed of area activities and of any significant problems.
d. Attends and participates in meetings as required.
e. Completes records and reports promptly and accurately.
f. Assists in training and cross-training personnel
g. Completes additional projects as may be assigned
4. Assumes responsibility for related duties as required or assigned.
a. Ensures that work area is clean, secure, and well maintained.
b. Copies and distributes requests and re-presentments.
c. Completes special projects as assigned.
Stays abreast of changes in loan services operations and policies.
e. Replaces area personnel as needed
PERFORMANCE MEASUREMENTS
1. Credit Bureau disputes and complaints are handled in accordance with established Credit Union policies. Disputes are received and researched and resolutions that support both Credit Union interests and member needs are reached.
2. Recordkeeping errors or discrepancies are identified and resolved. Credit ratings and loan reporting documents are corrected as necessary
3. Problem accounts are researched and promptly resolved.
4. Professional business relations exist with members, institutions, and businesses. Assistance is provided as needed.
5. Good working relations exist with Credit Union personnel. Assistance and support are provided as required. Management is properly informed.
6. Management is appropriately informed of area activities.
7. Loan processing functions are completed in accordance with established policies and procedures
8. Files are accurate and up-to-date. Required reports and documentation are accurate and timely.
9. Attends needed training and education sessions
QUALIFICATIONS
Education/Certification: High school graduate or equivalent.
Required Knowledge: None
Experience Required: 6 months to a year of related experience preferred.
Skills/Abilities: Excellent communication and public relations skills.
Solid math skills. Able to analyze accounts.
Attentive to detail.
Well organized.
Ability to assist others.
Able to use PC, calculator, phone, and all related business equipment.
INTENT AND FUNCTION OF S
s assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed s are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
CASE Credit Union was chartered on February 19, 1936, to serve Lansing area teachers and administrators as Lansing Teachers Credit Union. From operating within Lansing High School with 180 members, today, over 85 years later, we serve a membership of over 45,000 members and operate five branches throughout the Greater Lansing area, while controlling over $384 million in assets. We pride ourselves on living our mission of assisting members and employees to achieve financial success through service that is superior, convenient, and easy to use. CASE is a Community Development Credit Union (CDCU). A CDCU is a credit union with a mission of serving low and moderate-income people and communities.
CASE prides itself on having a culture focused on diversity and inclusion, reflected in having received the 2020 Lansing Area Economic Partnership (LEAP) Diversity award. Additionally, at CASE Credit Union, we're committed to hiring the best and brightest. Just as we are dedicated to helping our members achieve success, we are dedicated to helping our employees grow and thrive. That's why we are proud to offer a team-oriented working environment, with competitive salaries and benefits, and countless opportunities for growth and advancement. CASE Credit Union offers affordable medical, dental, and vision and provides disability insurance and life insurance to our employees at no cost to them. We also provide tuition reimbursement for those who desire to continue their education while working with us. Come work with CASE Credit Union and experience exciting career opportunities in the financial industry.
Auto-ApplyMortgage Closer
Loan specialist job in Ada, MI
Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of
Impact Network Groups
led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.
Responsibilities
Salary Range
The salary range for this position is $18.25/Hr. - $29.75/Hr.. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.
We are currently seeking a Mortgage Closer. The Mortgage Closing Processors are responsible for providing excellent customer service to both our internal and external clients. Duties include, but are not limited to, efficient pipeline management, issuance of closing disclosures to Borrowers in accordance with TRID Regulatory and ONB guidelines, working closely with title companies to balance closing disclosures, delivery of the final closing documents and funding via wire transfers. Mortgage Closing Processors must be able to work in a fast-spaced environment and be able to pivot as needed to address closing problems or last-minute changes timely and professionally.
Key Accountabilities
Provide Exceptional Customer Service:
Contact internal customers or other 3
rd
parties as needed to resolve closing issues or discrepancies with clear and concise communication.
Respond promptly and professionally to all internal and external customers
Accuracy and Attention to Detail:
Review all documentation in the file for accuracy. Request updated documentation as needed.
Accurate preparation of the initial and final closing disclosure to include balancing the closing disclosure with the title company.
Accurate preparation of closing documents in accordance with loan product requirements, established compliance and regulatory guidelines and internal policies and procedures.
Manage last minute closing changes or problems timely, accurately and professionally.
Exceptional Pipeline Management and Organizational Skills:
Effectively manage pipeline to ensure initial closing disclosures, redisclosures and final closing documents are delivered within established SLA's and regulatory timing requirements.
Organization in this role is critical to ensure closing documents and wire funds are delivered timely to title companies and attorneys to avoid closing delays.
Key Competencies for Position
Make Decisions & Solve Problems: Take ownership of the problem while collaborating with others on a resolution with an appropriate level of urgency. Collaborate and seek to understand the root causes of problems. Evaluate the implications of new information or events and recommend solutions using decisions that are sound based on what is known at the time. Take action that is consistent with available facts, constraints and probable consequence.
Promote Change: Actively seeks information to understand the rationale, implications and impact for changes. Remains agile by quickly modifying daily behavior, leveraging resources, and trying new approaches to effectively embrace change. Willing to act quickly, learn and adjust as needed. Identifies and recommends changes to leadership to improve performance.
Delight Clients: Passionately serve internal/external clients with excellence. Maintain a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally. Understand data, metrics and/or financial information, and how they tie to client satisfaction and business outcomes related to position, client and/or team. Nurture client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value.
Lead Inclusively: Seek diverse relationships to learn more about people from other cultures and backgrounds. Gather information with curiosity and humility to learn more about people from other cultures and backgrounds including impacts on norms, behaviors and expectations (e.g., social norms, decision-making approaches, and preferences). Advocate for diverse perspectives. Continually examines own biases and behaviors to avoid stereotypical responses.
Develops Talent: You own your development and career. Actively assesses self by leveraging feedback to enhance knowledge, skills and behavior. Leverages own strengths and those of team members to meet individual and team goals supporting both internal and external client needs. Continuously develops self for current and future roles.
Qualifications and Education Requirements
High School Diploma or GED
1-3 years first lien mortgage experience with first lien mortgage loan closing experience preferred
Operate standard office equipment
Ability to multi-task and work in a fast-paced environment while maintaining a positive attitude
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.
Our culture is firmly rooted in our core values. We are optimistic. We are collaborative.
We are inclusive. We are agile. We are ethical.
We are Old National Bank. Join our team!
We can recommend jobs specifically for you! Click here to get started.
If you're qualified for a position but need additional help with the application because of a disability, please email ************************** (This email will respond to accommodation requests only.)
Auto-ApplyLoan Processor
Loan specialist job in East Lansing, MI
We are seeking an experienced Loan Processor who has a passion for customer service! Do you have the passion to provide expert guidance to our members? Do you want to create an outstanding experience? Do you enjoy working in a team environment? We are excited for you to apply to our Loan Processor position in East Lansing, MI location supporting our Agribusiness Lending group. This position is an integral part of our team that actively engages with our customers to provide exceptional service meeting or exceeding their expectations personally or through team members. This position provides effective, efficient support of sales, credit, and financial products primarily through loan document preparation and servicing. In this position, you will supply administrative support to all members of the GreenStone team.
GreenStone employees are driven by a desire to help rural communities! GreenStone employees exhibit the same work ethic, values and commitment to each other as the customers we serve.
Get to know GreenStone
Our $14 billion portfolio of customers, ranging from rural homeowners to global agriculture and food businesses, provides our employees with a unique opportunity to maintain a local presence while working for a top workplace. Our diverse business structure provides exciting opportunities for passionate, talented professionals in many areas. Additionally, many of our team members are highly respected in their area of expertise at both the state and national level making GreenStone one of the top Farm Credit associations in the country.
Culture
Core Four values steer everything we do at GreenStone. Customer First, Delivery Quality, Get involved, Do the right thing. Employees work as a team to create a company fueled by the desire to best serve each other and our customers every day. Greenstone culture promotes innovative thinking, professional development, health and wellness, and a relaxed work environment with flexible schedules.
What can we offer you?
GreenStone trusts the people we hire. We empower employees to make the best decisions for the customer and the company.
GreenStone has an outstanding Total Rewards package, which includes, but is not limited to:
* 15 vacation days, 12 sick days, and 12 paid holidays per year
* 401(k) plan - up to a 9% employer contribution/match
* Medical, Dental, Vision, STD, LTD, Life/AD&D benefits, etc.
* $150/year Logo Wear allowance
* $400/year Wellness Subsidy/Reimbursement & wellness programs
* $6,000 lifetime maximum Student Debt repayment program
* Yearly bonus/incentive opportunity available to all benefit eligible employees
Responsibilities…
* Provide excellent internal and external customer service.
* Process loans and loan servicing by gathering relevant information, reviewing provided documents, and coordinating with internal and external resources to accurately prepare documentation.
* Collect, coordinate, upload, and index documentation necessary to assist with loan process utilizing prescribed system.
* Facilitate loan closings for customers including serving as a notary.
* File, maintenance, and track uniform commercial codes.
* Obtain and track property insurance.
This position requires...
* High School diploma, Associate's degree preferred.
* 3 + years customer service or office experience required.
* 3+ years loan processing or title insurance experience required.
* Must demonstrate the ability to utilize computer technology and multiple software applications.
* Knowledge of varied loan policies, procedures, and practices is desired.
* Experience in cash handling, receipting and disbursing funds, and cash balancing is desired.
* Experience with mortgage and/or title work preferred.
* Commercial Loan experience preferred.
GreenStone Farm Credit Services is an equal opportunity employer. It is our policy to provide equal employment opportunity to all persons regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, or any other characteristic protected by law. We comply with all federal, state and local equal employment opportunity regulations. We conduct all personnel decisions and processes relating to our employees and job applicants in an environment free of discrimination and harassment.
Construction Loan Processor
Loan specialist job in Fenton, MI
Non-Exempt - Grade Level 5
Equal Employment Opportunity
Corporate Values & Mission
“Provide superior service, quality advice and show our utmost respect to everyone we meet.”
Acts as the Draw Expert for various functions related to the Construction Draw process and other construction servicing duties. Handles complex draws, loan modifications and loan conversions.
Reports To: Secondary Market and Construction Team Lead
Essential Duties and Responsibilities
Meets with builders, borrowers, and title companies on the draw process. Maintains up to date Welcome Packet for new construction files.
Confers with customer by telephone in attempt to determine matters related to construction draws, insurance claims, construction loan modifications, construction term outs and general loan servicing matters.
Assists with escalated project conflicts, to include in person meetings with all applicable parties. Works with Department Supervisor to assist in resolution when necessary.
Initiates contact with customers, builders, and title companies for the purpose of maintaining good relations and error resolution.
Expert on construction draw process to include draws, monitoring of construction loan files for percentage of completion, and disbursements.
Identifies loans for conversion of payment schedules to standard P&I payments, processes as necessary.
Reviews final draw process (ex: refund of excess inspection fees and construction funds, final document checklist), processes as necessary with approval.
Assists with hazard and flood insurance claim re-construction processes, including draws, inspections, and disbursements.
Prepares appropriate recalculations for pay-downs and prepare modification recommendations and reviews completed modifications, processes as necessary with approval.
Processes new builder applications.
Maintains Approved Builder List, Self-Built and Denied Builder Lists.
Maintains current knowledge of laws/regulations, policies/procedures which affect job function.
Assists with implementation and changes in technology to improve efficiency and effectiveness of routine jobs. Maintains current knowledge of laws/regulations, policies/procedures which affect job function.
Additional responsibilities as assigned.
Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
Be familiar with and comply with all federal and state banking regulations as applicable
Competencies
In addition to the Corporate Core Competencies, individuals in this position are expected to exhibit the following:
Written and Oral Communication - Effective written and oral communication skills required, with the ability to interface with Internal and external stakeholders and community partners. Has group presentation skills.
Quality - Demonstrates accuracy and thoroughness; monitors own work and the work of others to ensure quality.
Quantity - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process. Makes timely decisions.
Initiative - Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Requirements
Qualifications
To perform this job successfully, an Individual in this position must be able to perform each of the above essential duties satisfactorily and exhibit the values of the Company. In addition, the requirements listed below are representative of the knowledge, skill and/or ability required.
Experience and/or Education
High School Diploma or Equivalent
One to two years related experience and/or training; or equivalent combination
Physical Demands and Work Environment
Ability to work in an office environment which may include many hours of computer and telephone usage. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations.
Associate Mortgage Loan Specialist
Loan specialist job in Shelby, MI
If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Purpose
Entry level real estate lending position with focus on development and training. The Associate Mortgage Loan Specialist position is responsible for obtaining the required knowledge and experience needed to guide current and prospective members through the real estate loan application process.
Duties
Receive and assist in the completion of real estate loan applications, while serving as the primary point of contact for applicants during the origination process.
Assess, underwrite, and make recommendations for decision on loan applications considering applicant(s) credit worthiness, ability to repay, collateral valuation, and organizational risk. Communicate approval or denial decisions to members in a clear and professional manner.
Evaluate and verify income documentation, including personal and business tax returns, to make informed approval or denial decisions.
Counsel potential home buyers and existing homeowners, while taking complete and accurate real estate loan related applications and obtaining required documentation to facilitate initial loan approval with assistance when needed.
Seek guidance for complex lending situations and approval authority from an MLS or above.
Proactively stay updated on market trends, interest rates, and changes in lending policies and regulations to provide members with accurate and timely information.
Assist membership with servicing of existing mortgage and home equity loans.
Follow up with prequalified applicants and on other leads in a timely and effective manner.
Price and disclose loan applications by determining the interest rates and fees associated with a loan, based on factors such as borrower's creditworthiness, loan amount, term and market conditions.
Successful completion of Consumer Lending Program courses and subsequent exam is required. After completion and proficiency shown, granted initial lending limits (Tier 1) with SVP recommendation.
Coordinate member engagement with the Real Estate Lending Processing Center within Loan Administration.
Maintain a comprehensive knowledge of all real estate lending products, policies, procedures, and regulatory compliance.
Educate members on available services and make referrals for other Credit Union products and services based on their needs.
Ensure well documented, easy to review loan application history notes within the Loan Origination System.
Work with Lending Contact Center to provide assistance with mortgage lending calls when needed.
Support branch employees with all real estate related needs and ensuring employees have the information needed to be comfortable referring all potential applicants to discuss mortgage lending opportunities.
Work various contact and follow-up reports to cultivate member engagement throughout the home buying process and make SECU their lender of choice.
Assist as needed with community engagement by meeting with realtors and other third parties as well as attending community events to build and maintain mortgage loan volume.
Consumer unsecured lending as assigned.
Answer phone and perform other clerical duties as needed.
Complete additional tasks as assigned by management.
Participate in additional training and continuing education to enhance knowledge of mortgage originations.
Requirements
Must have high school diploma or GED equivalent.
Preferred - bachelor's degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).
Attend Excel and Elevate - New Employee Training (E&E).
Real Estate Lending Program (RELP) completed within 6 months.
The following 10 Core Modules will be completed after E&E and subsequent training sessions:
Checking Accounts
Member Eligibility
Money Market Share Accounts
SECU Policies Overview
Share Accounts
Lending Overview
NCUA Coverage
Cooperative Principles
Online Services
We Are SECU!
Additional Modules Required:
SECU's Member-Facing Websites
Branch Security Measures
Account Titling & Designations
Funds Transfer
Member Identification
Check Acceptance
MARGO Platform
Account and Profile Maintenance
Advances
Safe Deposit Boxes
Previous SECU and/or lending experience preferred.
Minimum tier one lending limits assigned at this level.
Completion of all requirements of the Associate MSO position preferred, but at a minimum must learn the following quick actionable items:
Notaries
Safe deposit box entrance
Opening and closing of the branch
Front desk duties
Other dual control assistance as needed.
Approving Wires and Cashier's Checks
Must possess the highest level of integrity and objectivity.
Must possess excellent communication skills, both verbal and written.
Must be able to communicate with SECU personnel, VPs, SVPs, attorneys, members, appraisers, realtors, etc.
Must have strong networking and relationship development skills.
Meets compliance and regulatory standards.
Makes lending decisions consistent with SECU loan policies.
Has or is eligible to be registered as an active MLO with the NMLS.
Must be organized and meticulous.
Must be willing to engage in ongoing training and professional development.
Must have basic computer skills with an ability to learn more complex software for processing of applications and completing loan servicing.
Has completed all required quarterly training courses & other training assigned by management.
Consistently demonstrates SECU's Core Values.
Recommendation of VP/SVP for advancement to this level.
Must be able to speak and write English fluently.
Must understand and be dedicated to the Credit Union philosophy and work ethic.
Must adhere to the work schedule and attendance policies established by the Credit Union.
Must complete the Credit Union's Core Module Program within 12 months of hire date as a condition of employment.
Job Environment
Office setting with physical proximity to other employees and members.
Some background noise from other employees, copy machine, and telephone.
Some local travel may be required.
Physical Demands
Must be able to comprehend and carry out job requirements.
Job requires a substantial amount of sitting.
Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.
Use hands and fingers to press telephone keypad and lift telephone receiver.
Answer and operate a telephone.
Lift up to 10-15 lbs.
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
Auto-ApplyHome Loan Specialist II
Loan specialist job in Lansing, MI
About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards
Position Summary:
SolomonEdwards is looking for a Home Loan Specialist II for one of its mortgage clients to perform daily loan reviews to ensure the accuracy of loan findings. You will act as a key contributor to facilitate efficient and effective processes that support business and customer service objectives.
Position Locations:
Phoenix, AZ
Tampa, FL
St. Louis, MO
Plano, TX
Essential Duties:
- Perform complex data and document validation.
- Troubleshoot third-party orders (title, appraisal, hazard, flood cert, credit, etc.).
- Handle more complex calls, emails, or chat sessions.
- Complete appraisal eligibility tasks.
- Evaluate loan applications for compliance with product guidelines.
- Perform other related duties as required and assigned.
- Demonstrate behaviors that are aligned with the organization's desired culture and values.
Qualifications:
- Associate's degree or equivalent work experience.
- Proficiency in Microsoft Office.
- Financial Services and, if possible, mortgage industry experience preferred.
- General understanding of applicable Federal, State, and Local Regulations.
Travel Requirements: No travel will be required, unless at the client's discretion.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices.
Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24.
Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k).
Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated.
We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves.
Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy.
Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise.
Job Ref: 141859
### Place of Work
On-site
### Requisition ID
141859
### Application Email
****************************
Easy ApplyMortgage Loan Operations Specialist I
Loan specialist job in Alma, MI
Join Mercantile Bank as a Full Time Mortgage Loan Operations Specialist I in Alma, MI, and take your career to the next level! This onsite role offers an unparalleled opportunity to thrive in a dynamic, customer-focused environment where innovation and excellence are valued. Collaborate with a passionate team of problem-solvers dedicated to delivering high-quality mortgage solutions that make a meaningful difference in the lives of our customers. Experience the thrill of working in a fast-paced, energetic atmosphere that encourages forward-thinking and inclusivity.
Core Responsibilities:
* Process and Maintain Loan Records: Onboard consumer loans into the core banking system accurately, perform loan account maintenance, and address non-posted transactions using mortgage software and Microsoft Excel.
* Analyze Reports and Reconcile Ledgers: Review system reports, research and resolve discrepancies, and ensure accuracy by reconciling departmental general ledgers.
* Provide Customer Support and Communication: Handle internal and external inquiries by phone, offering clear and timely assistance on loan-related matters while fostering effective communication.
Why Mercantile?
Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.
As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.
A Look into Your Day
As a Mortgage Loan Operations Specialist I at Mercantile Bank, you will play a crucial role in ensuring the seamless onboarding of consumer loans into our core banking system. This position involves processing loan account maintenance and addressing non-posted transactions with precision and diligence. You'll analyze and review reports for any anomalies while employing your research skills to resolve adjustments efficiently.
Your day-to-day activities will include working with both mortgage software systems and Microsoft Excel to book retail loans through integration and manual data input. Additionally, you will maintain accurate loan records, verify maintenance tasks, and reconcile the department's general ledgers. With frequent phone interactions, you will assist internal and external customers, answering loan-related inquiries and facilitating effective communication in a high-energy environment.
This multifaceted role is ideal for someone who thrives on collaboration, problem-solving, and a commitment to excellence.
What We're Looking For
To excel as a Mortgage Loan Operations Specialist I at Mercantile Bank, strong analytical and problem-solving skills are essential. A background in banking operations or a related role, with 1-3 years of experience, will provide a solid foundation for success in this position. Familiarity with accounting principles, combined with a proficient knowledge of Microsoft Office, particularly Excel, is critical for managing loan data and reports. Preferred candidates will have experience in bank loan operations, including loan loading and maintenance, as well as an understanding of lending regulations and mortgage loan documentation. The ability to communicate effectively and collaborate within a fast-paced team environment is vital, enabling you to address customer inquiries and provide solutions with accuracy and professionalism. Your attention to detail will ensure that all tasks are completed efficiently and in compliance with regulatory standards.
Requirements:
* 1-3 years job related experience in the following areas: banking operations or a similar role
* Accounting background
* Proficient knowledge of computer programs such as Microsoft Office.
* Lending regulations and mortgage loan documentation
Construction Loan Processor
Loan specialist job in Sparta, MI
Job DescriptionDescription:
Construction Loan Processor
Non-Exempt - Grade Level 5
Equal Employment Opportunity
Corporate Values & Mission
“Provide superior service, quality advice and show our utmost respect to everyone we meet.”
General Summary
Acts as the Draw Expert for various functions related to the Construction Draw process and other construction servicing duties. Handles complex draws, loan modifications and loan conversions.
Reports To: Secondary Market and Construction Team Lead
Essential Duties and Responsibilities
Meets with builders, borrowers, and title companies on the draw process. Maintains up to date Welcome Packet for new construction files.
Confers with customer by telephone in attempt to determine matters related to construction draws, insurance claims, construction loan modifications, construction term outs and general loan servicing matters.
Assists with escalated project conflicts, to include in person meetings with all applicable parties. Works with Department Supervisor to assist in resolution when necessary.
Initiates contact with customers, builders, and title companies for the purpose of maintaining good relations and error resolution.
Expert on construction draw process to include draws, monitoring of construction loan files for percentage of completion, and disbursements.
Identifies loans for conversion of payment schedules to standard P&I payments, processes as necessary.
Reviews final draw process (ex: refund of excess inspection fees and construction funds, final document checklist), processes as necessary with approval.
Assists with hazard and flood insurance claim re-construction processes, including draws, inspections, and disbursements.
Prepares appropriate recalculations for pay-downs and prepare modification recommendations and reviews completed modifications, processes as necessary with approval.
Processes new builder applications.
Maintains Approved Builder List, Self-Built and Denied Builder Lists.
Maintains current knowledge of laws/regulations, policies/procedures which affect job function.
Assists with implementation and changes in technology to improve efficiency and effectiveness of routine jobs. Maintains current knowledge of laws/regulations, policies/procedures which affect job function.
Additional responsibilities as assigned.
Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
Be familiar with and comply with all federal and state banking regulations as applicable
Competencies
In addition to the Corporate Core Competencies, individuals in this position are expected to exhibit the following:
Written and Oral Communication - Effective written and oral communication skills required, with the ability to interface with Internal and external stakeholders and community partners. Has group presentation skills.
Quality - Demonstrates accuracy and thoroughness; monitors own work and the work of others to ensure quality.
Quantity - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process. Makes timely decisions.
Initiative - Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Requirements:
Qualifications
To perform this job successfully, an Individual in this position must be able to perform each of the above essential duties satisfactorily and exhibit the values of the Company. In addition, the requirements listed below are representative of the knowledge, skill and/or ability required.
Experience and/or Education
High School Diploma or Equivalent
One to two years related experience and/or training; or equivalent combination
Physical Demands and Work Environment
Ability to work in an office environment which may include many hours of computer and telephone usage. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations.
Mortgage Loan Processor
Loan specialist job in Troy, MI
About MortgagePros
MortgagePros is one of the fastest-growing mortgage brokerages in the country and a Top 10 UWM partner. Headquartered in Troy, Michigan, we specialize in helping homeowners refinance and secure customized loan solutions. Our team thrives in a fast-paced, high-performance environment where we support our professionals with training, resources, and opportunities to grow.
Position Overview
We are seeking an experienced and detail-oriented Loan Processor to join our dynamic team. In this role, you will collaborate closely with borrowers, Loan Officers, underwriters, and third-party vendors to ensure the efficient and compliant processing of residential mortgage loans. The ideal candidate is highly organized, communicates effectively, and understands the end-to-end loan process in today's evolving regulatory landscape.
Key Responsibilities
Process residential mortgage loans from initial application through closing
Review and verify loan documentation for accuracy, completeness, and compliance
Maintain regular communication with borrowers and internal stakeholders throughout the loan process
Coordinate with appraisers, title companies, and insurance agents to gather third-party documentation
Submit loan files to underwriting and follow up on outstanding conditions or missing items
Ensure all loans meet company and investor guidelines and are compliant with RESPA, TILA, TRID, and other applicable regulations
Support closing coordination by confirming all requirements are satisfied
Maintain accurate records and organized documentation for auditing purposes
Deliver high-quality customer service and serve as a reliable point of contact for borrower questions
Qualifications
2-5 years of experience in mortgage loan processing required
Strong knowledge of underwriting guidelines, loan products, and regulatory requirements
Familiarity with industry software (e.g., Encompass, Salesforce, or similar systems)
Excellent organizational skills and ability to manage multiple loan files simultaneously
Effective written and verbal communication skills
Ability to work independently in a fast-paced environment while collaborating with cross-functional teams
High school diploma required; associate or bachelor's degree preferred
Compensation & Benefits
Competitive salary based on experience
Health, dental, and vision insurance
401(k) with company match after one year anniversary
Paid holidays and PTO
Professional development and training opportunities
Auto-ApplyMortgage Closer
Loan specialist job in Ada, MI
Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.
Responsibilities
Salary Range
The salary range for this position is $18.25/Hr. - $29.75/Hr.. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.
We are currently seeking a Mortgage Closer. The Mortgage Closing Processors are responsible for providing excellent customer service to both our internal and external clients. Duties include, but are not limited to, efficient pipeline management, issuance of closing disclosures to Borrowers in accordance with TRID Regulatory and ONB guidelines, working closely with title companies to balance closing disclosures, delivery of the final closing documents and funding via wire transfers. Mortgage Closing Processors must be able to work in a fast-spaced environment and be able to pivot as needed to address closing problems or last-minute changes timely and professionally.
Key Accountabilities
Provide Exceptional Customer Service:
* Contact internal customers or other 3rd parties as needed to resolve closing issues or discrepancies with clear and concise communication.
* Respond promptly and professionally to all internal and external customers
Accuracy and Attention to Detail:
* Review all documentation in the file for accuracy. Request updated documentation as needed.
* Accurate preparation of the initial and final closing disclosure to include balancing the closing disclosure with the title company.
* Accurate preparation of closing documents in accordance with loan product requirements, established compliance and regulatory guidelines and internal policies and procedures.
* Manage last minute closing changes or problems timely, accurately and professionally.
Exceptional Pipeline Management and Organizational Skills:
* Effectively manage pipeline to ensure initial closing disclosures, redisclosures and final closing documents are delivered within established SLA's and regulatory timing requirements.
* Organization in this role is critical to ensure closing documents and wire funds are delivered timely to title companies and attorneys to avoid closing delays.
Key Competencies for Position
Make Decisions & Solve Problems: Take ownership of the problem while collaborating with others on a resolution with an appropriate level of urgency. Collaborate and seek to understand the root causes of problems. Evaluate the implications of new information or events and recommend solutions using decisions that are sound based on what is known at the time. Take action that is consistent with available facts, constraints and probable consequence.
Promote Change: Actively seeks information to understand the rationale, implications and impact for changes. Remains agile by quickly modifying daily behavior, leveraging resources, and trying new approaches to effectively embrace change. Willing to act quickly, learn and adjust as needed. Identifies and recommends changes to leadership to improve performance.
Delight Clients: Passionately serve internal/external clients with excellence. Maintain a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally. Understand data, metrics and/or financial information, and how they tie to client satisfaction and business outcomes related to position, client and/or team. Nurture client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value.
Lead Inclusively: Seek diverse relationships to learn more about people from other cultures and backgrounds. Gather information with curiosity and humility to learn more about people from other cultures and backgrounds including impacts on norms, behaviors and expectations (e.g., social norms, decision-making approaches, and preferences). Advocate for diverse perspectives. Continually examines own biases and behaviors to avoid stereotypical responses.
Develops Talent: You own your development and career. Actively assesses self by leveraging feedback to enhance knowledge, skills and behavior. Leverages own strengths and those of team members to meet individual and team goals supporting both internal and external client needs. Continuously develops self for current and future roles.
Qualifications and Education Requirements
* High School Diploma or GED
* 1-3 years first lien mortgage experience with first lien mortgage loan closing experience preferred
* Operate standard office equipment
* Ability to multi-task and work in a fast-paced environment while maintaining a positive attitude
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.
Our culture is firmly rooted in our core values. We are optimistic. We are collaborative.
We are inclusive. We are agile. We are ethical.
We are Old National Bank. Join our team!
Auto-ApplyBusiness Loan Processor
Loan specialist job in East Lansing, MI
Responsible for providing clerical support for loan and other business services activities. Prepares and files a variety of documents. Processes member business loan requests, and opens new member business accounts. Opens mail and performs miscellaneous clerical functions as needed. Provides high quality and professional service to members, and acts in support of the Commercial Portfolio Service Team ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the effective performance of assigned clerical, secretarial, and account processing functions.
Opens business accounts.
Monitors and compiles adequate supplies of business service offerings for branches. Orders checks for businesses. Sends out merchant supplies and mails merchant statements.
Tracks and ensures appropriate business account opening information is received from branches in a timely manner.
Orders checks for businesses, sends out merchant supplies,
Processes invoices and GL reimbursements
Scan, organize and file various forms of documentation
Maintains, organizes, updates and prepares files for internal audit business files.
Prepares appropriate vendor reviews
Processes flood certification, 4506-T requests, business credit report requests,
Sends out adverse actions for loan denials
2. Assumes responsibility for establishing and maintaining effective business relations with members.
Assists with questions and problems courteously and promptly.
Obtains and conveys information as needed.
Maintains the Credit Union's professional reputation.
Assumes responsibility for establishing and maintaining effective communication, coordination, and working relations with Credit Union personnel and with management.
Attends and participates in meetings as required.
Assists, supports, and replaces Business Services personnel as needed.
Develop and maintain strong working relationsip with all branch staff to assist with any needs
Keeps management informed of area activities and of any significant problems.
Assumes responsibility for related duties as required or assigned.
Completes special projects as assigned.
Ensures that work area is clean, secure, and well maintained.
PERFORMANCE MEASUREMENTS
Business accounts are opened in accordance with established policies and procedures.
Document preparation is accurate, neat, and timely.
Files are accurate and well organized.
Miscellaneous clerical functions are efficiently and effectively completed.
Professional working relations exist with members. Assistance is provided as needed. Questions are answered courteously and promptly.
Good working relations and communications exist with Credit Union personnel and with management. Assistance and support are provided as needed. Management is appropriately informed.
QUALIFICATIONS Education/Certification: High school graduate or equivalent. Required Knowledge: Basic knowledge of business account services and procedures, helpful not required Familiarity with business loan programs and service requirements. Familiarity with general loan documentation helpful. Experience Required: Prior experience helpful, particularly in a financial environment. Skills/Abilities: Accurate and attentive to detail. Project management skills and well organized. Strong typing abilities. Ability to assist, direct and coordinate others. Able to use computer, adding machine, copy machine, and basic business equipment. Maintains high degree of confidentiality. Good interpersonal and public relations skills. Solid analytical, creative, and problem-solving abilities. Able to work well independently. Use of Excel, Word and Adobe acrobat
Construction Loan Processor
Loan specialist job in Sparta, MI
Non-Exempt - Grade Level 5
Equal Employment Opportunity
Corporate Values & Mission
“Provide superior service, quality advice and show our utmost respect to everyone we meet.”
Acts as the Draw Expert for various functions related to the Construction Draw process and other construction servicing duties. Handles complex draws, loan modifications and loan conversions.
Reports To: Secondary Market and Construction Team Lead
Essential Duties and Responsibilities
Meets with builders, borrowers, and title companies on the draw process. Maintains up to date Welcome Packet for new construction files.
Confers with customer by telephone in attempt to determine matters related to construction draws, insurance claims, construction loan modifications, construction term outs and general loan servicing matters.
Assists with escalated project conflicts, to include in person meetings with all applicable parties. Works with Department Supervisor to assist in resolution when necessary.
Initiates contact with customers, builders, and title companies for the purpose of maintaining good relations and error resolution.
Expert on construction draw process to include draws, monitoring of construction loan files for percentage of completion, and disbursements.
Identifies loans for conversion of payment schedules to standard P&I payments, processes as necessary.
Reviews final draw process (ex: refund of excess inspection fees and construction funds, final document checklist), processes as necessary with approval.
Assists with hazard and flood insurance claim re-construction processes, including draws, inspections, and disbursements.
Prepares appropriate recalculations for pay-downs and prepare modification recommendations and reviews completed modifications, processes as necessary with approval.
Processes new builder applications.
Maintains Approved Builder List, Self-Built and Denied Builder Lists.
Maintains current knowledge of laws/regulations, policies/procedures which affect job function.
Assists with implementation and changes in technology to improve efficiency and effectiveness of routine jobs. Maintains current knowledge of laws/regulations, policies/procedures which affect job function.
Additional responsibilities as assigned.
Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
Be familiar with and comply with all federal and state banking regulations as applicable
Competencies
In addition to the Corporate Core Competencies, individuals in this position are expected to exhibit the following:
Written and Oral Communication - Effective written and oral communication skills required, with the ability to interface with Internal and external stakeholders and community partners. Has group presentation skills.
Quality - Demonstrates accuracy and thoroughness; monitors own work and the work of others to ensure quality.
Quantity - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process. Makes timely decisions.
Initiative - Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Requirements
Qualifications
To perform this job successfully, an Individual in this position must be able to perform each of the above essential duties satisfactorily and exhibit the values of the Company. In addition, the requirements listed below are representative of the knowledge, skill and/or ability required.
Experience and/or Education
High School Diploma or Equivalent
One to two years related experience and/or training; or equivalent combination
Physical Demands and Work Environment
Ability to work in an office environment which may include many hours of computer and telephone usage. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations.