Loan Documentation Specialist
Loan specialist job in Westborough, MA
Job Title: Documentation Specialist
Department: Manufactured Housing / Loan Operations
Reports To: Vice President & Documentation Manager
Temp to Hire
Compensation: $20-24/hr
Under the general supervision of the Documentation Manager, the Documentation Specialist supports the closing process for manufactured home loans by preparing, reviewing, and delivering accurate loan documentation. This role requires strong organizational skills, attention to detail, and the ability to collaborate with internal and external partners to ensure timely and compliant loan closings.
Essential Duties & Responsibilities
Collaborates with Loan Officers, Processors, Closing Attorneys, Paralegals, and other stakeholders to generate closing documentation for manufactured home loans.
Demonstrates a willingness to learn federal and state lending laws, as well as closing procedures, to ensure proper creation of compliant loan documents.
Performs pre-closing compliance reviews and post-closing quality control reviews of loan packages.
Manages post-closing duties, including delivering closed loan files to client lenders for secondary market sale, working with sources, vendors, and customers to resolve documentation issues, and filing UCCs and other lien-perfecting instruments.
Handles general customer service responsibilities, including responding to phone calls and assisting with customer inquiries.
Supports the Bank's commitment to Solutions by identifying and referring opportunities for new business across the Bank's departments, Insurance Groups, Investment Advisors, and Mortgage Company.
Knowledge, Skills & Experience Requirements
Strong written and verbal communication skills.
Proficiency in Microsoft Word and Excel.
Effective time management and organizational abilities.
Strong interpersonal skills and the ability to work professionally with a variety of internal and external partners.
Senior Loan Servicing Specialist
Loan specialist job in Boston, MA
Job DescriptionDescription:
The Senior Loan Servicing Specialist plays a key role in the lending process by evaluating and underwriting consumer loan applications. Primary responsibilities will include assessing creditworthiness, ensuring compliance with lending policies, and making informed decisions to support the credit union's goals. The ideal candidate will possess a strong analytical mindset, attention to detail, and a thorough understanding of consumer lending practices.
RESPONSIBILITIES
The essential functions include, but are not limited to the following:
Evaluate consumer loan applications to determine creditworthiness and adherence to lending policies.
Analyze credit reports, income documentation, and other relevant financial information.
Assess the level of risk associated with each loan application.
Make recommendations for loan approvals or denials based on established criteria.
Ensure compliance with federal, state, and local lending laws and regulations.
Stay updated on changes in regulatory requirements and adjust underwriting practices accordingly.
Collaborate with branch staff, members, and other stakeholders to gather additional information when necessary.
Communicate underwriting decisions to relevant parties in a clear and timely manner.
Maintain accurate and thorough documentation of the underwriting process.
Ensure that all required documentation is collected and retained in accordance with regulatory guidelines.
Provide support to all staff by offering insights into underwriting decisions.
Address inquiries from members regarding the underwriting process professionally and courteously.
Identify potential risks associated with consumer loans and propose strategies for risk mitigation.
Participate in the development and enhancement of underwriting policies and procedures.
Requirements:
Knowledge/Skills/Experience
Loan officer: 5 years (Required)
Education/Certifications/Licenses
Bachelor's (Required)
Physical Demands/Conditions Required
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be capable of regular, reliable, and timely attendance.
DIRECT REPORTS / SUPERVISION
*No Direct Reports/Supervision
Home Loan Specialist
Loan specialist job in Leominster, MA
Salary Grade: COMM
The Home Loan Specialist plays a key role in helping our valued clients get where they want to be. The Home Loan Specialist will consult with each client, and using Fidelity Bank's C.A.R.E. Process, the Home Loan Specialist will design lending solutions that meet each client's home financing needs.
The Home Loan Specialist will originate first and second mortgage loans and secure mortgage and home equity lines/loan applications for the Bank, using the LifeDesign Banking approach to provide Clarity so each client can move forward with Confidence. We are currently seeking Home Loan Specialist candidates with proven capabilities connecting with, and supporting, the diverse array of clients in our local communities.
ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES:
Provides the highest level of client service in a positive, courteous and enthusiastic manner to colleagues, clients and the community.
Develops and implements a broad-based business development program including realtors, CPAs, attorneys, brokers, personal referrals, etc. Visits realtors regularly and acts as liaison between vendors and the Bank.
Maintains a thorough knowledge of all Bank loan products, services, policies and procedures. Ensures compliance with all applicable laws and regulations including, but not limited to, the Equal Credit Opportunity Act, Truth in Lending, Real Estate Settlement Procedures act, Massachusetts Adjustable-Rate Mortgage regulations and The Home Value Code of Conduct.
Interviews applicants and takes mortgage applications. Maintains availability for meetings at assigned Banking Centers. Obtains all documentation and fees necessary for efficient processing including utilization of all systems needed for processing the applicant information.
Communicates with vendors and applicants regarding the status of applications in process.
Maintains and submits weekly log of activities, including real estate offices visited, broker meetings, applications taken and other relevant information.
Represents the Bank at Board of Realtor meetings. Participates in mortgage programs and seminars and performs other functions designed to enhance the Bank's visibility and image in the real estate community.
Collaboratively serves as a backup contact for other Home Loan Specialists when they are unavailable or on vacation.
Other duties as may be required.
QUALIFICATIONS:
Four years related mortgage lending or origination experience preferred.
Excellent sales, business development, organizational and communication skills.
Able to learn and effectively use required technology and applications.
Able to work outside of typical business hours and travel extensively within the Bank's business (lending) community.
Must have cyber security awareness to protect the digital environment, the Bank, and customers
Commission-based role
#ZR
Loan Servicing Representative
Loan specialist job in Newburyport, MA
The Institution for Savings, one of the oldest and most successful community banks in the region, is seeking a full-time Loan Servicing Representative to work with our Commercial and Residential team at the Bank's Newburyport Lending. Duties include but are not limited to:
Loan Set Up
Payment Processing
Tax & Insurance Processing
Payoff/Discharge Processing
Construction Loan Processing
Post-Closing Review
Quality Control
HELOC Renewals/Extensions
Investor Reporting
File Maintenance
Respond to Customer Calls/Emails
Payment Portal Review
This position is full-time with fully paid medical, dental and vision insurance, as well as dollar-for-dollar 401(k) match up to 10%; life insurance; disability plan; pension plan after 2 years of service; and generous vacation and paid-time off.
The Institution for Savings is an Equal Opportunity Employer. Member FDIC. Member DIF
Auto-ApplyHome Loan Specialist I
Loan specialist job in Boston, MA
About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards
Position Summary:
SolomonEdwards is looking for a Home Loan Specialist I for one of its mortgage clients to perform daily loan reviews to ensure the accuracy of loan findings. You will act as a key contributor to facilitate efficient and effective processes that support business and customer service objectives.
Position Locations:
Phoenix, AZ
Tampa, FL
St. Louis, MO
Plano, TX
Essential Duties:
- Perform routine data entry and validation tasks.
- Initiate third-party orders (title, appraisal, hazard, flood cert, credit, etc.).
- Review and validate loan documents.
- Handle routine calls, emails, and/or chat responses.
- Monitor work queues and intervene as needed.
- Perform other related duties as required and assigned.
- Demonstrate behaviors that are aligned with the organization's desired culture and values.
Qualifications:
- Associate's degree or equivalent work experience.
- Financial Services and, if possible, mortgage industry experience preferred.
- General understanding of applicable Federal, State, and Local Regulations.
Skills and Job-Specific Competencies:
- Proficiency in Microsoft Office.
Travel Requirements: No travel will be required, unless at the client's discretion.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices.
Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24.
Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k).
Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated.
We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves.
Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy.
Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise
Job Ref: 141857
### Place of Work
On-site
### Requisition ID
141857
### Application Email
****************************
Easy ApplyMortgage Servicing Specialist
Loan specialist job in Waltham, MA
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
• Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
• Collabera listed in GS 100 - recognized for excellence and maturity
• Collabera named among the Top 500 Diversity Owned Businesses
• Collabera listed in GS 100 & ranked among top 10 service providers
• Collabera was ranked:
• 32 in the Top 100 Large Businesses in the U.S
• 18 in Top 500 Diversity Owned Businesses in the U.S
• 3 in the Top 100 Diversity Owned Businesses in New Jersey
• 3 in the Top 100 Privately-held Businesses in New Jersey
• 66th on FinTech 100
• 35th among top private companies in New Jersey
***********************************************
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Contract Duration: 5 months
Pay rate: $23/hr
Primary responsibility is to prepare accurate legal documentation in accordance with Bank policies/procedures and to facilitate loan closings directly with the client and/or vendors, which includes routine to complex transactions. The role requires the individual to work with various vendors to perform due diligence (property appraisal, flood and hazard insurance, title, etc) to perfect the security interest in the various types of collateral pledged to the Bank by the borrower as security for a loan or line of credit.
Key Metrics:
Monthly Productivity
Quality/Accuracy
Timeliness/Cycle Time
Client Satisfaction
Risk
Qualifications
Required Skills:
Bachelors Degree is preferred
Financial Acumen (preferably with business lending, legal and risk)
Strong Technical Skills - computer savvy, must be able to toggle across multiple systems
Must be able to use Word and Excel
Ability to multitask and prioritize competing requests - it's a fast paced environment
Strong Customer Service and Communication Skills - lot of interaction with Client Managers
Additional Information
If you are interested, please feel free to contact me:
Laidiza Gumera
************
*******************************
Easy ApplyLoan Servicing Specialist
Loan specialist job in Milton, MA
Tremont Credit Union is looking for a Loan Servicing Specialist to support the Loan Originators, Underwriters, Servicers and Credit Union Members with the mortgage and consumer loan process. They will ensure that loan applications are processed accurately and in a timely manner. They may be required to communicate with members, underwriters and third-party vendors. They will perform a variety of clerical and administrative support as needed. The Loan Processing Specialist will ensure that Credit Union processes are followed and will perform Quality Control reviews of loan files.
Key Responsibilities:
Gather documentation and process applications for all mortgage and consumer loan types.
Prepare loan estimate disclosures, order appraisals, credit reports, title work, and any other necessary documentation.
Coordinate loan closings and loan maintenance.
Answer member calls resolve requests and problems promptly and courteously.
Maintain internal tracking logs such as payoff requests, title tracking and discharge tracking.
Daily filing of notes, titles and other loan documents and retrieving all paid loans as needed.
Scan and archive loan documents.
Ensure that daily work is compliant with credit union policies and procedures.
Knowledge of all state and federal regulations as required.
Qualifications:
High school diploma, GED, or equivalent certification.
A minimum of one year of Loan Servicing experience
Strong understanding of banking/credit union systems, procedures and regulations
Proficiency with Microsoft Office (Word, Excel and Outlook).
Strong analytical and problem-solving skills.
Attention to detail and the ability to work independently.
Strong communication and interpersonal skills.
Excellent customer service acumen.
Compensation + Benefits
The salary range for this position is $55,000 to $68,000 per year, depending on experience and qualifications.
Medical, vision, dental, 401k, paid time off, holidays
Loan Servicing Specialist
Loan specialist job in Somerville, MA
Job Title: Loan Servicing Specialist Reports To: AVP, Loan Servicing About us: Naveo is a not-for-profit financial institution (with locations in Somerville and Cambridge) focused on serving our members as partners, guiding them towards their financial goals. We embrace their personalities, cultures, and ambitions, tailoring our services to fit their needs and creating a financial plan that matches up with their current and future goals. At Naveo, it's your journey.
About the role:
Responsibilities include:
* Input new loans from Encompass into loan service systems, establishes complete digital and physical files and accurate records.
* Maintains current and accurate daily loan reports (loan maintenance and payoff reports) from COCC Synergy.
* Responds to member inquiries, resolves problems, and escalates any problem or concerns to management.
* Handles Automated Credit Dispute Verifications (ACDV) in compliance with Fair Credit Reporting Act (FCRA) responses through E-Oscar system.
* Acts as liaison between Collateral Protection Provider and CU to ensure proper insurance coverage as required.
* Ensure timely follow-up of lien perfection at Registry of Motor Vehicles (RMV) or Registry of Deeds using Vintek.
* Processes Consumer, Mortgage and Commercial paid loans and the release of all documents.
* Maintain vendor relationships and reporting for State National vendor.
* Processes escrow disbursements (Real Estate Taxes, Insurance, PMI, etc.)
* Reviews real estate delinquency reports and resolves delinquencies.
* Prepares all investor loan and sold participation loan reports monthly.
* Prepares necessary discharge documents in a timely fashion for paid-in-full loans.
* Prepares monthly credit committee reports package such as monthly list of new loans, credit quality, portfolio breakdown, etc.
* Reviews daily reports and daily general ledgers for any discrepancies in loan reporting or loan booking transactions.
* Reviews loan denials and withdrawals for completeness and accuracy to report in the monthly credit committee package.
* Retains a working knowledge of all credit union services and support tools relative to the lending area.
Our ideal candidate looks like:
Education/Experience:
* Associates degree preferred.
* Minimum of 2 years related experience and/or training.
* Excel/PowerPoint proficient.
* Portuguese and/or Spanish language skills preferred.
Compensation disclosure:
Pay within the range posted will be commensurate with the applicant's experience and qualifications for the role. $21.00 - $25.00/hr.
Have some of the above skills or qualifications, but not others? Contact us and let us know why you think you'd be a fit.
MORE ABOUT US:
Our team is made up of experienced and dedicated employees seeking to make an impact in the communities we serve by supporting our local economy, small businesses and community organizations. Interested in bringing value to our members and neighbors? Seeking to develop your skills? You might be a fit for one of our openings.
Naveo Credit Union, formerly Cambridge Portuguese Credit Union, was incorporated in 1928 by members of the Portuguese-American community as a place for their community to grow their savings with confidence and borrow money at low rates. In 2014, we changed our name to Naveo Credit Union to complement the changing demographics of the area -- we welcome everyone in the community to become a member. We are socially responsible, supporting local non-profit organizations that serve our membership.
Naveo is an equal opportunity employer that values diversity. We do not discriminate based on perceived or actual race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, or status as an individual with a disability. Naveo is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment and activities.
Mortgage Loan Processor
Loan specialist job in Westborough, MA
Mortgage Processor
Northpoint Mortgage, selected as one of the Boston Globe's 2024 Top Places to Work, is a growing New England-based mortgage lender with a brand-new opportunity for a full-time Mortgage Processor. The successful candidate will have Encompass experience, several years of related experience, and the ability to communicate effectively with our loan officers and clients in an upbeat customer service-focused manner. In addition to a great working atmosphere, we offer competitive pay, benefits, and a wonderful work-life balance. This position is located in the Westborough, MA area and has the potential to be hybrid or primarily remote.
Skills & Experience Needed:
2+ years of Mortgage Processing Experience
Encompass Loan Origination Software
Mass Housing Experience
Non-QM Experience
Excellent verbal and written communication skills with a customer service attitude
Ability to effectively prioritize and see tasks to completion
Must be able to problem-solve and multitask
Capable of taking responsibility for managing production and the pipeline
Familiarity with mortgage industry basics:
Conventional, USDA, and VA Loan types
Income Calculations
Running AUS And reading findings
Ability to review guidelines and figure out answers to scenarios
Strong proficiency with computers and software
Responsibilities:
Establish relationships with clients by communicating with them throughout the process via phone, email, and text.
Put clients at ease by being available to answer questions while working closely with Northpoint employees to efficiently set up and move files through the loan process.
Set up and disclose new loan files, request, review and explain necessary documents including initial disclosures with clients.
Communicate with clients throughout the loan process, advising them of loan status and addressing any questions or concerns.
Follow up on necessary documents and set deadlines to create urgency to advance files quickly through the process.
Compensation is commensurate with experience.
Loan Servicing Specialist II
Loan specialist job in Chelmsford, MA
About Us:
At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment. Represent USALLIANCE in the community and form lasting relationships with our members and partners.
About This Role:
The main area of focus for this role is the servicing of the Credit Union's mortgage, consumer, specialty, and commercial loan portfolios. The incumbent in this position is expected to have prior knowledge of all general activities in the Loan Servicing department. This role is responsible for the timely and accurate processing of Loan Servicing requests from members and internal staff; management of loan servicing systems and processes; other member service and clerical tasks as assigned. This position requires collaboration with other servicing staff to provide high-quality service to our members.
Key Responsibilities:
Communicate effectively with other members of the loan servicing team and be a primary point of contact within the department to review and respond to member questions, system processing support, and back up for tasks within the department.
Assist members via phone, email, and mail by researching, resolving, and following up as necessary in a timely fashion while providing a high level of member service.
Provide member support by responding to internal phone calls, emails, customer relationship management (CRM) inquiries by researching, resolving, and following up as necessary in a timely fashion while providing a high level of member service.
Perform loan account maintenance and financial transactions including payments, payment reversals and corrections, and payoffs in the core servicing system.
Maintain a working knowledge of all internal software, vendor sites, and other electronic systems to enable completion of job responsibilities.
Recommend procedural changes when appropriate and work with management on completing the updates and implementation of written procedures for the enhancement of work efficiencies.
Adhere to all local, state, and federal laws/regulatory requirements as related to functional areas including the Patriot Act, Truth in Lending, Reg B, Reg Z, and Bank Secrecy Act.
Perform a senior role in supporting internal loan servicing department projects and initiatives.
Take an active role in preparing for and processing loan sales.
Maintain and monitor loan servicing general ledger accounts, as requested, including researching and clearing exceptions.
Complete various other tasks as assigned that may include but are not limited to booking new loans, loan quality control reviews, collateral perfections, insurance tracking and force placement, preparing payoff quotes, release/satisfaction of collateral, tax and insurance escrow research and processing, and document research.
Who you are:
Must have customer service experience and a minimum of 2 years loan servicing experience.
Adept at utilizing technology and various software platforms to process information.
The candidate must demonstrate interpersonal, organizational, and communication skills (verbal & written).
The candidate should be detail oriented with the ability to work in a fast-paced environment.
Experience in Microsoft Office application.
Transactional processing experience with strong commitment to providing excellent member service.
Experience working with the following applications is preferred: FISERV DNA, Encompass, and Corelogic
What We Offer:
Competitive salary and benefits package
Opportunities for professional development and career growth
Hybrid Schedule (min 3 days in office to maximize collaboration)
A collaborative and inclusive work environment
Paid Time Off, Wellness Time & Paid Federal holidays
401K with 6% match
High Performance Culture
Become a part of a team where your ideas are valued, your growth is supported, and your work makes a difference. Apply today and take the next step in your career with USALLIANCE.
EQUAL OPPORTUNITY EMPLOYER
USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.
This is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This may be modified at any time, for any reason, at the sole discretion of management.
At this time, USAlliance Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).
If you need sponsorship now or in the future, look for this statement in the before you apply: “USAlliance Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, USAlliance Federal Credit Union will not provide sponsorship for the candidate to work in the United States.
It is unlawful for USAlliance to require or administer a lie detector test as a condition of employment or continued employment. In accordance with applicable state laws, an employer who violates this law shall be subject to criminal penalties and civil liability.
In the spirit of pay transparency, we are excited to share the base salary/hourly range for this position is $25.24 - $30.91 , exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package.
All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.
Auto-ApplyLoan Processor
Loan specialist job in Boston, MA
CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.
A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
Position Overview:
Exceptional mortgage processor sought to support a high-performing origination team. Competitive compensation structure with significant bonus potential-six-figure total income achievable. The Loan Processor is responsible for providing quality customer service by obtaining necessary documentation to underwrite the loan and orders third party documentation by communicating directly with the customer and/or Loan Officer. The Loan Processor provides proper disclosures when required by applicable local, state, and federal regulations.
Job Responsibilities:
Perform a thorough review and analysis of borrower's credit, employment, income, and assets as required by the loan program before submitting to underwriting.
Assemble the complete loan package in proper order for underwriting.
Verify all required documentation (pre-underwrite) in the file.
Complete the required loan checklist.
Verify that an application is complete and accurate; identify any potential issues that may arise in underwriting.
Prepare a loan approval summary, Forms 1008 and 1003, and ensure the accuracy of all the information printed on the documents; communicate directly with the Loan Originator, customer, and Underwriter to obtain initial and any missing documentation required to qualify for the loan.
Review loans for compliance with all mortgage-related regulations (RESPA, TIL, HMDA, Reg. B, etc.) and prepare required disclosures.
Communicate with various companies to obtain Property Survey, Flood Certificate, Title Commitment, and payoff information.
Verify that vendor orders are complete, invoices are received and in the applicant's E-file.
Manage pipeline by completing and submitting reports within allotted turn-around times.
Assist set-up of loans.
Document all communication related to the loan application in the conversation log.
Train and assist supervision of new Loan Processors and other processing personnel.
Assist closing, secondary marketing, and loan servicing to obtain and clear outstanding suspense items from CrossCountry Mortgage investors.
Available to work varying hours and overtime if needed.
Qualifications and Skills:
High School Diploma or equivalent.
2+ years of residential mortgage processing experience.
Experience with Encompass.
Working knowledge of RESPA regulations and general knowledge of all mortgage and consumer lending regulations, including but not limited to Regulation Z and Regulation B requirements, and loan documents, preferred.
Knowledge of DU, LP, Microsoft Office, and Windows.
Excellent math and analytical skills.
Excellent communication skills.
Excellent prioritization and time management skills.
This is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
Pay Range:
Hourly Rate: $25.00-$28.00
Bonus: Bonus Eligible if applicable
The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: **********************************
California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.
CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit ***************************
Auto-ApplyCommercial Loan Processor
Loan specialist job in Cambridge, MA
Commercial Loan Processor
Department : Commercial Lending
East Cambridge Savings Bank's Lending Division is actively recruiting for a Commercial Loan Processor .
Function :
Under the direction of the Assistant Vice President - Senior Commercial Loan Documentation Officer, performs a variety of administrative tasks in connection with processing commercial loans.
We are looking for candidates with:
2-3 years' working in a financial institution with lending experience or a bachelor's degree in Business or related field with 1 year banking experience.
Must be detail oriented with strong organizational and verbal communication skills
Working knowledge of Microsoft Word and Excel
Working knowledge of LoanVantage preferred
Ability to perform a variety of tasks simultaneously while adhering to guidelines
Essential Job Functions:
Receives and tracks applications. Assembles and verifies accuracy of loan documentation and check documents for proper vesting, legal descriptions, closing dates and signatures.
Maintains new and paid commercial loan files and ensure that loan files contain documents with proper signatures, dates and other relevant data. Reports discrepancies to Assistant Vice President - Senior Commercial Loan Documentation Officer.
Monitors UCC and/or other security documents on a regular basis. Prepares renewal or termination documents as necessary. Assists with requesting financial statements from commercial borrowers on an annual basis. Follows up on requested information/documentation to ensure receipt. Prepares disposition correspondence including commitment letters or adverse action and/or denied documentation, and in-house closings of newly approved commercial non-real estate loans. Prepares necessary loan documents for loan closings, either in-house or by attorney.
Ensures that loans are processed in accordance with all the terms and conditions of the credit approval and all applicable regulatory guidelines.
Updates the SBA remittance fee due report on all SBA loans on a monthly basis.
Assists Assistant Vice President - Senior Commercial Loan Documentation Officer in processing documentation related to Commercial real estate. Monitors application pipeline, and follows up on appraisals, 21E reports, and financials. Reviews and packages loans for approval by Management.
Assists Assistant Vice President - Senior Commercial Loan Documentation Officer by responding to inquiries from customers, attorneys and other Bank personnel as needed to resolve problems. Acts as liaison with attorneys, appraisers, insurance companies and other applicable parties prior to and during closings to ensure accurate and consistent documentation.
Documents loan underwriting and processing activities related to Commercial loans on a daily basis.
Ensures proper due diligence and CIP/ CDD Beneficial Ownership requirements are met prior to closing the loan, working with the Commercial Lending Officers as needed.
Prepares and follows construction advances and closed loans. Coordinates a draw request for Construction Loans between customers and outside construction consultants and payouts.
Responsible for maintaining all documentation for Participation Loans serviced by ECSB or others.
Supportive Job Functions:
Performs all related lending tasks and special projects as may be required or assigned.
Contact our Human Resources Division or visit ************************************* for more details and to apply.
Or submit your resume to:
Email: **************** Fax: ************ Phone: ************
East Cambridge Savings Bank, Attn: Human Resources
344 Cambridge Street Cambridge, MA 02141
East Cambridge Savings Bank is an Equal Opportunity Employer/Disabled/Veterans
Auto-ApplyLoan Servicing Representative
Loan specialist job in Canton, MA
We are looking for an experienced professional with a strong background in mortgage or real estate to join our team as a Loan Servicing Representative. This role requires a detail-oriented, proactive individual who thrives in a fast-paced environment and is passionate about delivering exceptional service to both internal and external members. If you're ready to build a career-not just find your next job-this is your opportunity to become part of something bigger.
Key Responsibilities
Review and evaluate member and investor servicing requests, ensuring compliance with applicable procedures and guidelines
Processing more complex servicing requests in relation to real estate secured and commercial loans
Manage the department's ticketing system, including responding to inquiries and assigning tasks appropriately
Maintain high task quality and ensure adherence to internal procedures
Provide guidance, support, and training to fellow loan servicing representatives
Meet established deadlines and performance standards for all servicing functions
Perform additional duties as assigned to support the servicing department
Qualifications
High School Diploma or equivalent required
Minimum of 4 years' experience in mortgage servicing, with a focus on advanced or specialized tasks
Familiarity with Keystone loan servicing systems preferred
Knowledge of residential mortgage servicing required; commercial loans, HELOCs, SCRA, and investor loan servicing experience a plus
Excellent verbal and written communication skills
Demonstrated leadership ability and team collaboration
Strong organizational skills with the ability to multitask and work independently
Comfortable adapting to change in a dynamic environment
Strong analytical and problem-solving capabilities
Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)
Work Schedule and Benefits
As a Loan Servicing Representative, you will work a 40-hour full-time schedule Monday through Friday.
RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits ,a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends.
Are you ready to apply?
If this sounds like what you are looking for, then the next step is to apply! You will need to upload your resume and answer a few basic questions. Our Human Resources team will review your application to determine your qualifications for the position. Our interview process consists of an initial telephone interview with Human Resources, followed by an in-person interview with the hiring manager for qualified candidates. At that point if we are the right fit for each other, you will move to the final steps of references, credit and background check.
Apply today and join our team!
In alignment with our commitment to pay transparency, we're pleased to share that the base hourly range for this position is $22.00 - $27.00, excluding fringe benefits or potential incentives. If you're hired at Rockland Federal Credit Union, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. Please note that the range provided reflects the full base pay for this role. We also offer a comprehensive compensation and benefits package designed to support your overall well-being and success.
Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Commercial Loan Processor
Loan specialist job in Hingham, MA
Incorporated in 1834, Hingham Institution for Savings is one of America's oldest banks. The Bank provides commercial mortgage and relationship banking services in Boston, Nantucket, Washington, D.C. and the San Francisco Bay Area. Publicly-traded but family-run since 1993, our objective has been to build one of America's great banks, characterized by superior long-term financial results, a fortress balance sheet that provides unquestionable assurance to our depositors, and an enduring culture of growth and success. We have a small, entrepreneurial team - just under 100 people - and we hold ourselves to high standards.
The Commercial Real Estate Group originates conventional, construction, and special situation loan transactions at Hingham - our mandate is broad and flexible. With a flat organizational structure, we offer speed and surety of execution on transactions up to $95 million. We are one of the most profitable banks in the country, we are proudly independent, and we are prepared to deploy significant capital during periods of economic uncertainty and through cycles. For talented commercial real estate lenders, we offer a stable platform for long-term career growth.
About the role
You will be at the heart of Hingham's Commercial Lending Group that finances significant commercial real estate (CRE) projects in Massachusetts, the Washington, DC metropolitan area(DC, VA, MD) and the San Francisco Bay Area. We are a cohesive, goal-driven, team-oriented group which excels under deadlines and delivers exceptional service to its customers. You will be assigned to designated CRE lenders and be responsible for managing the loan closing process from loan approval to closing.
Responsibilities
Your role will include establishing digital loan files, generating financing commitment letters based on approved loan terms and conditions, ordering flood zone certifications, credit reports, titles, and third-party reports comprised of appraisals, environmental site assessments, seismic risk analysis and property condition reports. You will act as a liaison between the CRE lender, the Bank' legal counsel and paralegals as well as a variety of third-party service providers to ensure reports are ordered and delivered in a timely manner and that any documents required from the borrower are collected prior to closing. You will be responsible for reviewing insurance certificates, calculating tax escrows and prepaid interest. You will bring the transaction to closure by ensuring all conditions for closing have been met and settlement can be scheduled. Additional responsibilities will comprise the establishment of financial files and working with the Bank's Quality Control team to collect and organize required financial information as part of the Bank's portfolio management process and provide assistance in the management of the Bank's construction loan portfolio.
Qualifications
* Loan File Management: Establish digital loan files and generate financing commitment letters based on approved terms and conditions.
* Due Diligence & Reporting: Order and review essential third-party reports, including flood zone certifications, credit reports, titles, appraisals, environmental site assessments, seismic risk analysis, and property condition reports.
* Coordination: Ensure reports are delivered in a timely manner and that any documents required from the borrower are collected prior to closing.
* Financial Review: Review insurance certificates and calculate tax escrows and prepaid interest.
* Closing: Bring transactions to closure by ensuring all conditions have been met and settlement can be scheduled.
* Portfolio Management: Establish financial files and work with the Quality Control team to collect and organize financial information; provide assistance in the management of the Bank's construction loan portfolio.
Requirements
* Minimum 3 years experience processing commercial real estate loans
* Knowledge of required legal documentation, loan structure, commercial real estate, with paralegal experience preferred
* Highly organized with a focus on detail and prioritization
* Ability to shift and prioritize tasks in order to meet multiple deadlines
* Ability to work independently and autonomously in a fast paced environment
* A continuous improvement mindset, actively seeking better and more efficient ways to execute tasks.
* Demonstrated commitment to innovation and process improvement.
Home Loan Specialist II
Loan specialist job in Boston, MA
About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards
Position Summary:
SolomonEdwards is looking for a Home Loan Specialist II for one of its mortgage clients to perform daily loan reviews to ensure the accuracy of loan findings. You will act as a key contributor to facilitate efficient and effective processes that support business and customer service objectives.
Position Locations:
Phoenix, AZ
Tampa, FL
St. Louis, MO
Plano, TX
Essential Duties:
- Perform complex data and document validation.
- Troubleshoot third-party orders (title, appraisal, hazard, flood cert, credit, etc.).
- Handle more complex calls, emails, or chat sessions.
- Complete appraisal eligibility tasks.
- Evaluate loan applications for compliance with product guidelines.
- Perform other related duties as required and assigned.
- Demonstrate behaviors that are aligned with the organization's desired culture and values.
Qualifications:
- Associate's degree or equivalent work experience.
- Proficiency in Microsoft Office.
- Financial Services and, if possible, mortgage industry experience preferred.
- General understanding of applicable Federal, State, and Local Regulations.
Travel Requirements: No travel will be required, unless at the client's discretion.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices.
Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24.
Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k).
Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated.
We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves.
Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy.
Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise.
Job Ref: 141859
### Place of Work
On-site
### Requisition ID
141859
### Application Email
****************************
Easy ApplyMortgage Servicing Specialist
Loan specialist job in Waltham, MA
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
• Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
• Collabera listed in GS 100 - recognized for excellence and maturity
• Collabera named among the Top 500 Diversity Owned Businesses
• Collabera listed in GS 100 & ranked among top 10 service providers
• Collabera was ranked:
• 32 in the Top 100 Large Businesses in the U.S
• 18 in Top 500 Diversity Owned Businesses in the U.S
• 3 in the Top 100 Diversity Owned Businesses in New Jersey
• 3 in the Top 100 Privately-held Businesses in New Jersey
• 66th on FinTech 100
• 35th among top private companies in New Jersey
***********************************************
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Contract Duration: 5 months
Pay rate: $23/hr
Primary responsibility is to prepare accurate legal documentation in accordance with Bank policies/procedures and to facilitate loan closings directly with the client and/or vendors, which includes routine to complex transactions. The role requires the individual to work with various vendors to perform due diligence (property appraisal, flood and hazard insurance, title, etc) to perfect the security interest in the various types of collateral pledged to the Bank by the borrower as security for a loan or line of credit.
Key Metrics:
Monthly Productivity
Quality/Accuracy
Timeliness/Cycle Time
Client Satisfaction
Risk
Qualifications
Required Skills:
Bachelors Degree is preferred
Financial Acumen (preferably with business lending, legal and risk)
Strong Technical Skills - computer savvy, must be able to toggle across multiple systems
Must be able to use Word and Excel
Ability to multitask and prioritize competing requests - it's a fast paced environment
Strong Customer Service and Communication Skills - lot of interaction with Client Managers
Additional Information
If you are interested, please feel free to contact me:
Laidiza Gumera
************
*******************************
Easy ApplyLoan Servicing Specialist
Loan specialist job in Milton, MA
Job Description
Tremont Credit Union is looking for a Loan Servicing Specialist to support the Loan Originators, Underwriters, Servicers and Credit Union Members with the mortgage and consumer loan process. They will ensure that loan applications are processed accurately and in a timely manner. They may be required to communicate with members, underwriters and third-party vendors. They will perform a variety of clerical and administrative support as needed. The Loan Processing Specialist will ensure that Credit Union processes are followed and will perform Quality Control reviews of loan files.
Key Responsibilities:
Gather documentation and process applications for all mortgage and consumer loan types.
Prepare loan estimate disclosures, order appraisals, credit reports, title work, and any other necessary documentation.
Coordinate loan closings and loan maintenance.
Answer member calls resolve requests and problems promptly and courteously.
Maintain internal tracking logs such as payoff requests, title tracking and discharge tracking.
Daily filing of notes, titles and other loan documents and retrieving all paid loans as needed.
Scan and archive loan documents.
Ensure that daily work is compliant with credit union policies and procedures.
Knowledge of all state and federal regulations as required.
Qualifications:
High school diploma, GED, or equivalent certification.
A minimum of one year of Loan Servicing experience
Strong understanding of banking/credit union systems, procedures and regulations
Proficiency with Microsoft Office (Word, Excel and Outlook).
Strong analytical and problem-solving skills.
Attention to detail and the ability to work independently.
Strong communication and interpersonal skills.
Excellent customer service acumen.
Compensation + Benefits
The salary range for this position is $55,000 to $68,000 per year, depending on experience and qualifications.
Medical, vision, dental, 401k, paid time off, holidays
Job Posted by ApplicantPro
Loan Servicing Specialist
Loan specialist job in Somerville, MA
Full-time Description
Job Title:
Loan Servicing Specialist
Reports To:
AVP, Loan Servicing
About us:
Naveo is a not-for-profit financial institution (with locations in Somerville and Cambridge) focused on serving our members as partners, guiding them towards their financial goals. We embrace their personalities, cultures, and ambitions, tailoring our services to fit their needs and creating a financial plan that matches up with their current and future goals. At Naveo, it's your journey.
About the role:
Responsibilities include:
Input new loans from Encompass into loan service systems, establishes complete digital and physical files and accurate records.
Maintains current and accurate daily loan reports (loan maintenance and payoff reports) from COCC Synergy.
Responds to member inquiries, resolves problems, and escalates any problem or concerns to management.
Handles Automated Credit Dispute Verifications (ACDV) in compliance with Fair Credit Reporting Act (FCRA) responses through E-Oscar system.
Acts as liaison between Collateral Protection Provider and CU to ensure proper insurance coverage as required.
Ensure timely follow-up of lien perfection at Registry of Motor Vehicles (RMV) or Registry of Deeds using Vintek.
Processes Consumer, Mortgage and Commercial paid loans and the release of all documents.
Maintain vendor relationships and reporting for State National vendor.
Processes escrow disbursements (Real Estate Taxes, Insurance, PMI, etc.)
Reviews real estate delinquency reports and resolves delinquencies.
Prepares all investor loan and sold participation loan reports monthly.
Prepares necessary discharge documents in a timely fashion for paid-in-full loans.
Prepares monthly credit committee reports package such as monthly list of new loans, credit quality, portfolio breakdown, etc.
Reviews daily reports and daily general ledgers for any discrepancies in loan reporting or loan booking transactions.
Reviews loan denials and withdrawals for completeness and accuracy to report in the monthly credit committee package.
Retains a working knowledge of all credit union services and support tools relative to the lending area.
Our ideal candidate looks like:
Education/Experience:
· Associates degree preferred.
· Minimum of 2 years related experience and/or training.
· Excel/PowerPoint proficient.
· Portuguese and/or Spanish language skills preferred.
Compensation disclosure:
Pay within the range posted will be commensurate with the applicant's experience and qualifications for the role. $21.00 - $25.00/hr.
Have some of the above skills or qualifications, but not others? Contact us and let us know why you think you'd be a fit.
MORE ABOUT US:
Our team is made up of experienced and dedicated employees seeking to make an impact in the communities we serve by supporting our local economy, small businesses and community organizations. Interested in bringing value to our members and neighbors? Seeking to develop your skills? You might be a fit for one of our openings.
Naveo Credit Union, formerly Cambridge Portuguese Credit Union, was incorporated in 1928 by members of the Portuguese-American community as a place for their community to grow their savings with confidence and borrow money at low rates. In 2014, we changed our name to Naveo Credit Union to complement the changing demographics of the area -- we welcome everyone in the community to become a member. We are socially responsible, supporting local non-profit organizations that serve our membership.
Naveo is an equal opportunity employer that values diversity. We do not discriminate based on perceived or actual race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, or status as an individual with a disability. Naveo is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment and activities.
Mortgage Loan Processor
Loan specialist job in Westborough, MA
Job DescriptionSalary: DOE
Mortgage Processor
Northpoint Mortgage, selected as one of the Boston Globe's 2024 Top Places to Work, is a growing New England-based mortgage lender with a brand-new opportunity for a full-time Mortgage Processor. The successful candidate will have Encompass experience, several years of related experience, and the ability to communicate effectively with our loan officers and clients in an upbeat customer service-focused manner. In addition to a great working atmosphere, we offer competitive pay, benefits, and a wonderful work-life balance. This position is located in the Westborough, MA area and has the potential to be hybrid or primarily remote.
Skills & Experience Needed:
2+ years of Mortgage Processing Experience
Encompass Loan Origination Software
Mass Housing Experience
Non-QM Experience
Excellent verbal and written communication skills with a customer service attitude
Ability to effectively prioritize and see tasks to completion
Must be able to problem-solve and multitask
Capable of taking responsibility for managing production and the pipeline
Familiarity with mortgage industry basics:
Conventional, USDA, and VA Loan types
Income Calculations
Running AUS And reading findings
Ability to review guidelines and figure out answers to scenarios
Strong proficiency with computers and software
Responsibilities:
Establish relationships with clients by communicating with them throughout the process via phone, email, and text.
Put clients at ease by being available to answer questions while working closely with Northpoint employees to efficiently set up and move files through the loan process.
Set up and disclose new loan files, request, review and explain necessary documents including initial disclosures with clients.
Communicate with clients throughout the loan process, advising them of loan status and addressing any questions or concerns.
Follow up on necessary documents and set deadlines to create urgency to advance files quickly through the process.
Compensation is commensurate with experience.
Loan Servicing Representative
Loan specialist job in Canton, MA
Job Description
We are looking for an experienced professional with a strong background in mortgage or real estate to join our team as a Loan Servicing Representative. This role requires a detail-oriented, proactive individual who thrives in a fast-paced environment and is passionate about delivering exceptional service to both internal and external members. If you're ready to build a career-not just find your next job-this is your opportunity to become part of something bigger.
Key Responsibilities
Review and evaluate member and investor servicing requests, ensuring compliance with applicable procedures and guidelines
Processing more complex servicing requests in relation to real estate secured and commercial loans
Manage the department's ticketing system, including responding to inquiries and assigning tasks appropriately
Maintain high task quality and ensure adherence to internal procedures
Provide guidance, support, and training to fellow loan servicing representatives
Meet established deadlines and performance standards for all servicing functions
Perform additional duties as assigned to support the servicing department
Qualifications
High School Diploma or equivalent required
Minimum of 4 years' experience in mortgage servicing, with a focus on advanced or specialized tasks
Familiarity with Keystone loan servicing systems preferred
Knowledge of residential mortgage servicing required; commercial loans, HELOCs, SCRA, and investor loan servicing experience a plus
Excellent verbal and written communication skills
Demonstrated leadership ability and team collaboration
Strong organizational skills with the ability to multitask and work independently
Comfortable adapting to change in a dynamic environment
Strong analytical and problem-solving capabilities
Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)
Work Schedule and Benefits
As a Loan Servicing Representative, you will work a 40-hour full-time schedule Monday through Friday.
RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits ,a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends.
Are you ready to apply?
If this sounds like what you are looking for, then the next step is to apply! You will need to upload your resume and answer a few basic questions. Our Human Resources team will review your application to determine your qualifications for the position. Our interview process consists of an initial telephone interview with Human Resources, followed by an in-person interview with the hiring manager for qualified candidates. At that point if we are the right fit for each other, you will move to the final steps of references, credit and background check.
Apply today and join our team!
In alignment with our commitment to pay transparency, we're pleased to share that the base hourly range for this position is $22.00 - $27.00, excluding fringe benefits or potential incentives. If you're hired at Rockland Federal Credit Union, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. Please note that the range provided reflects the full base pay for this role. We also offer a comprehensive compensation and benefits package designed to support your overall well-being and success.
Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Job Posted by ApplicantPro