What does a lobby attendant do?
Lobby attendant responsibilities
Here are examples of responsibilities from real lobby attendant resumes:
- Manage and train new housemen's to hotel standards and regulations, all housemen duties and customer service skills.
- Enforce the legal drinking age by displaying sharp attentiveness towards arriving customers.
- Greet guests in a professional manner, in accordance with AAA 5-Diamond, and Mobil 5-Star standards.
- Maintain cleanliness throughout the entire lobby area including elevators.
- Keep records on individual pet, including daily observations and information activities perform, meals sever, and medication administer.
- Disinfect equipment and supplies, using germicides or steam-operate sterilizers.
Lobby attendant skills and personality traits
We calculated that 23% of Lobby Attendants are proficient in Cleanliness, Guest Rooms, and Public Restrooms. They’re also known for soft skills such as Communication skills, Customer-service skills, and Physical strength.
We break down the percentage of Lobby Attendants that have these skills listed on their resume here:
- Cleanliness, 23%
Helped maintain hotel rooms cleanliness, assisted housekeepers with needs, main lobby area and restrooms cleanliness.
- Guest Rooms, 16%
Washed, dried, and pressed linens for guest rooms, spa clients, and banquet facilities.
- Public Restrooms, 11%
Cleaned public restrooms and shower areas according to company specifications.
- Maintenance Problems, 5%
Reported any safety hazards or maintenance problems to supervisor.
- Front Desk, 5%
Front desk information directory of hospital services and departments.
- Maintenance Issues, 4%
Maintained the cleaning of the hotel also helped with minor maintenance issues.
Common skills that a lobby attendant uses to do their job include "cleanliness," "guest rooms," and "public restrooms." You can find details on the most important lobby attendant responsibilities below.
Communication skills. The most essential soft skill for a lobby attendant to carry out their responsibilities is communication skills. This skill is important for the role because "food and beverage serving and related workers must listen to customers’ orders and relay them correctly to the kitchen staff so that the orders are prepared as requested." Additionally, a lobby attendant resume shows how their duties depend on communication skills: "maintain cleanliness provide excellent communication skills maintain clean lobby safe and clean work environment"
Customer-service skills. Another soft skill that's essential for fulfilling lobby attendant duties is customer-service skills. The role rewards competence in this skill because "food service establishments rely on good food and customer service to keep customers and succeed in a competitive industry." According to a lobby attendant resume, here's how lobby attendants can utilize customer-service skills in their job responsibilities: "do special projects like polishing all bronze door handles, clean all lobby windows, maintain cleanliness in all guest elevators. "
Physical strength. lobby attendants are also known for physical strength, which are critical to their duties. You can see how this skill relates to lobby attendant responsibilities, because "food and beverage serving and related workers need to be able to lift and carry stock and equipment that can weigh up to 50 pounds." A lobby attendant resume example shows how physical strength is used in the workplace: "maintained physical cleanliness of children including washing faces and hands, changing clothes when necessary, and assisting toileting. "
The three companies that hire the most lobby attendants are:
- Aimbridge Hospitality32 lobby attendants jobs
- Marriott International30 lobby attendants jobs
- McDonald's27 lobby attendants jobs
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Compare different lobby attendants
Lobby attendant vs. Usher
The ushers' primary job is to aid visitors by cordially showing the way to their appropriate seats or the way to a large building. You'll often see them at weddings, churches, stadiums, entertainment, sporting events, and theatres. At weddings, ushers have varied duties and responsibilities before, during, and after the ceremony. These include escorting guests to the venue, directing guests to their assigned seats or rooms upon arrival, and helping the photographer gather the guests for formal picture taking.
While similarities exist, there are also some differences between lobby attendants and usher. For instance, lobby attendant responsibilities require skills such as "guest rooms," "public restrooms," "maintenance problems," and "front desk." Whereas a usher is skilled in "calms," "movie theater," "direct patrons," and "greeting guests." This is part of what separates the two careers.
On average, ushers reach similar levels of education than lobby attendants. Ushers are 0.9% more likely to earn a Master's Degree and 0.0% more likely to graduate with a Doctoral Degree.Lobby attendant vs. Usher/ticket taker
The job of an usher, also known as a ticket taker, is to collect admission tickets and passes from patrons and guests at entertainment events. They monitor the crowd and call on security when needed. They assist guests to their seats, help guests find lost items, and gives directions to facilities like restrooms and telephones. They also have to count and record the total number of collected tickets. They may also be called on to lead tours and answer questions.
In addition to the difference in salary, there are some other key differences worth noting. For example, lobby attendant responsibilities are more likely to require skills like "guest rooms," "public restrooms," "maintenance problems," and "front desk." Meanwhile, a usher/ticket taker has duties that require skills in areas such as "excellent guest," "direct patrons," "guest tickets," and "movie theater." These differences highlight just how different the day-to-day in each role looks.
Usher/ticket takers earn similar levels of education than lobby attendants in general. They're 0.6% more likely to graduate with a Master's Degree and 0.0% less likely to earn a Doctoral Degree.Lobby attendant vs. Ticket collector
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a lobby attendant is likely to be skilled in "cleanliness," "guest rooms," "public restrooms," and "maintenance problems," while a typical ticket collector is skilled in "ticket booth," "athletic events," "soccer," and "iss."
When it comes to education, ticket collectors tend to earn similar degree levels compared to lobby attendants. In fact, they're 1.1% less likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.Lobby attendant vs. Theater usher
Even though a few skill sets overlap between lobby attendants and theater ushers, there are some differences that are important to note. For one, a lobby attendant might have more use for skills like "cleanliness," "guest rooms," "public restrooms," and "maintenance problems." Meanwhile, some responsibilities of theater ushers require skills like "crowd control," "movie theater," "ticket sales," and "two-way radio. "
In general, theater ushers hold similar degree levels compared to lobby attendants. Theater ushers are 4.2% more likely to earn their Master's Degree and 0.1% less likely to graduate with a Doctoral Degree.Types of lobby attendant
Updated January 8, 2025
