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Lobby Attendant Responsibilities

Here are examples of responsibilities from real lobby attendant resumes representing typical tasks they are likely to perform in their roles.

  • Manage and train new housemen's to hotel standards and regulations, all housemen duties and customer service skills.
  • Enforce the legal drinking age by displaying sharp attentiveness towards arriving customers.
  • Greet guests in a professional manner, in accordance with AAA 5-Diamond, and Mobil 5-Star standards.
  • Maintain cleanliness throughout the entire lobby area including elevators.
  • Keep records on individual pet, including daily observations and information activities perform, meals sever, and medication administer.
  • Disinfect equipment and supplies, using germicides or steam-operate sterilizers.

Lobby Attendant Job Description

Between the years 2018 and 2028, lobby attendant jobs are expected to undergo a growth rate described as "much faster than average" at 14%, according to the Bureau of Labor Statistics. So if the thought "should I become a lobby attendant?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of lobby attendant opportunities that are projected to become available by 2028 is 775,300.

Lobby attendants average about $13.58 an hour, which makes the lobby attendant annual salary $28,246. Additionally, lobby attendants are known to earn anywhere from $22,000 to $36,000 a year. This means that the top-earning lobby attendants make $11,000 more than the lowest earning ones.

Once you've become a lobby attendant, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include a usher, usher/ticket taker, ticket collector, and theater usher.

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Lobby Attendant Skills and Personality Traits

We calculated that 23% of Lobby Attendants are proficient in Cleanliness, Guest Rooms, and Public Restrooms. They’re also known for soft skills such as Communication skills, Customer-service skills, and Physical strength.

We break down the percentage of Lobby Attendants that have these skills listed on their resume here:

  • Cleanliness, 23%

    Helped maintain hotel rooms cleanliness, assisted housekeepers with needs, main lobby area and restrooms cleanliness.

  • Guest Rooms, 16%

    Washed, dried, and pressed linens for guest rooms, spa clients, and banquet facilities.

  • Public Restrooms, 11%

    Cleaned public restrooms and shower areas according to company specifications.

  • Maintenance Problems, 5%

    Reported any safety hazards or maintenance problems to supervisor.

  • Front Desk, 5%

    Front desk information directory of hospital services and departments.

  • Maintenance Issues, 4%

    Maintained the cleaning of the hotel also helped with minor maintenance issues.

Choose From 10+ Customizable Lobby Attendant Resume templates

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Lobby Attendant Resume

Some of the skills we found on lobby attendant resumes included "cleanliness," "guest rooms," and "public restrooms." We have detailed the most important lobby attendant responsibilities below.

  • The most important skills for a lobby attendant to have in this position are communication skills. In this excerpt that we gathered from a lobby attendant resume, you'll understand why: "food and beverage serving and related workers must listen carefully to their customers’ orders and relay them correctly to the kitchen staff so that the orders are prepared to the customers’ request." According to resumes we found, communication skills can be used by a lobby attendant in order to "maintain cleanliness provide excellent communication skills maintain clean lobby safe and clean work environment"
  • Another trait important for fulfilling lobby attendant duties is customer-service skills. According to a lobby attendant resume, "food service establishments rely on good food and customer service to keep customers and succeed in a competitive industry." Here's an example of how lobby attendants are able to utilize customer-service skills: "do special projects like polishing all bronze door handles, clean all lobby windows, maintain cleanliness in all guest elevators. "
  • Lobby attendants are also known for physical strength, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a lobby attendant resume: "food and beverage serving and related workers need to be able to lift and carry stock and equipment that can weigh up to 50 pounds." We also found this resume example that details how this skill is put to the test: "maintained physical cleanliness of children including washing faces and hands, changing clothes when necessary, and assisting toileting. "
  • See the full list of lobby attendant skills.

    Before becoming a lobby attendant, 17.5% earned their bachelor's degree. When it comes down to graduating with a master's degree, 1.1% lobby attendants went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, some lobby attendants have a college degree. But about one out of every two lobby attendants didn't attend college at all.

    Those lobby attendants who do attend college, typically earn either business degrees or general studies degrees. Less commonly earned degrees for lobby attendants include nursing degrees or criminal justice degrees.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a lobby attendant. We've found that most lobby attendant resumes include experience from Aimbridge Hospitality, Marriott International, and McDonald's. Of recent, Aimbridge Hospitality had 32 positions open for lobby attendants. Meanwhile, there are 30 job openings at Marriott International and 27 at McDonald's.

    Since salary is important to some lobby attendants, it's good to note that they are figured to earn the highest salaries at Kimpton Hotels & Restaurants, Hyatt Hotels, and Four Seasons Hotels and Resorts. If you were to take a closer look at Kimpton Hotels & Restaurants, you'd find that the average lobby attendant salary is $34,016. Then at Hyatt Hotels, lobby attendants receive an average salary of $33,408, while the salary at Four Seasons Hotels and Resorts is $33,393.

    View more details on lobby attendant salaries across the United States.

    If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at The Walt Disney Company, Marriott International, and Conrad Hotels & Resorts. These three companies have hired a significant number of lobby attendants from these institutions.

    The three companies that hire the most prestigious lobby attendants are:

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    What Ushers Do

    The ushers' primary job is to aid visitors by cordially showing the way to their appropriate seats or the way to a large building. You'll often see them at weddings, churches, stadiums, entertainment, sporting events, and theatres. At weddings, ushers have varied duties and responsibilities before, during, and after the ceremony. These include escorting guests to the venue, directing guests to their assigned seats or rooms upon arrival, and helping the photographer gather the guests for formal picture taking.

    We looked at the average lobby attendant annual salary and compared it with the average of a usher. Generally speaking, ushers receive $626 higher pay than lobby attendants per year.

    While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both lobby attendants and ushers positions are skilled in cleanliness, customer service, and safety rules.

    As far as similarities go, this is where it ends because a lobby attendant responsibility requires skills such as "guest rooms," "public restrooms," "maintenance problems," and "front desk." Whereas a usher is skilled in "calms," "movie theater," "direct patrons," and "greeting guests." So if you're looking for what truly separates the two careers, you've found it.

    On average, ushers reach similar levels of education than lobby attendants. Ushers are 0.9% more likely to earn a Master's Degree and 0.0% more likely to graduate with a Doctoral Degree.

    What Are The Duties Of a Usher/Ticket Taker?

    The job of an usher, also known as a ticket taker, is to collect admission tickets and passes from patrons and guests at entertainment events. They monitor the crowd and call on security when needed. They assist guests to their seats, help guests find lost items, and gives directions to facilities like restrooms and telephones. They also have to count and record the total number of collected tickets. They may also be called on to lead tours and answer questions.

    Now we're going to look at the usher/ticket taker profession. On average, usher/ticket takers earn a $1,039 higher salary than lobby attendants a year.

    While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both lobby attendants and usher/ticket takers are known to have skills such as "cleanliness," "customer service," and "safety rules. "

    In addition to the difference in salary, there are some other key differences that are worth noting. For example, lobby attendant responsibilities are more likely to require skills like "guest rooms," "public restrooms," "maintenance problems," and "front desk." Meanwhile, a usher/ticket taker might be skilled in areas such as "excellent guest," "direct patrons," "guest tickets," and "movie theater." These differences highlight just how different the day-to-day in each role looks.

    On the topic of education, usher/ticket takers earn similar levels of education than lobby attendants. In general, they're 0.6% more likely to graduate with a Master's Degree and 0.0% less likely to earn a Doctoral Degree.

    How a Ticket Collector Compares

    The ticket collector profession generally makes a higher amount of money when compared to the average salary of lobby attendants. The difference in salaries is ticket collectors making $1,297 higher than lobby attendants.

    There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a lobby attendant is likely to be skilled in "cleanliness," "guest rooms," "public restrooms," and "maintenance problems," while a typical ticket collector is skilled in "ticket booth," "athletic events," "soccer," and "iss."

    When it comes to education, ticket collectors tend to earn similar education levels than lobby attendants. In fact, they're 1.1% less likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.

    Description Of a Theater Usher

    Theater ushers tend to earn a higher pay than lobby attendants by about $2,974 per year.

    According to resumes from both lobby attendants and theater ushers, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "safety rules," and "guest complaints. "

    Even though a few skill sets overlap, there are some differences that are important to note. For one, a lobby attendant might have more use for skills like "cleanliness," "guest rooms," "public restrooms," and "maintenance problems." Meanwhile, some theater ushers might include skills like "crowd control," "movie theater," "ticket sales," and "two-way radio" on their resume.

    In general, theater ushers reach similar levels of education when compared to lobby attendants resumes. Theater ushers are 4.2% more likely to earn their Master's Degree and 0.1% less likely to graduate with a Doctoral Degree.