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Lobby concierge skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical lobby concierge skills. We ranked the top skills for lobby concierges based on the percentage of resumes they appeared on. For example, 39.3% of lobby concierge resumes contained reservations as a skill. Continue reading to find out what skills a lobby concierge needs to be successful in the workplace.

14 lobby concierge skills for your resume and career

1. Reservations

Here's how lobby concierges use reservations:

Customized individual vacation packages included dinning reservations, park entertainment with recreational events.
Scheduled dining reservations and transportation arrangements for guests, Sales colleagues, business clientele, and large parties.

2. Local Attractions

A local attraction is a magnetic attraction error caused by the influence of magnetic disturbances around the place of work on the instrument constantly preventing it to point towards the magnetic north at a place.

Or it can simply mean an event on location nearby that tourists and locals enjoy visiting.

Here's how lobby concierges use local attractions:

Assisted community members with inquiries regarding travel accommodations, dining, local attractions and recreational destinations.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

3. Check-In

Check-in is the hospital process of registering new patients to the hospital database. It also refers to where patients get their information registered or where patient's kin check for their patient's whereabouts.

Here's how lobby concierges use check-in:

Performed check-in with enthusiasm for guests all over the world with a satisfaction rate over 95%.

4. Hotel Guests

Here's how lobby concierges use hotel guests:

Maintained inventory of incoming and outgoing parcels for hotel guests and group functions.
Provided city information to hotel guests pertaining to historical locations, touring destinations, dining recommendations, and entertainment venues.

5. Front Desk

Here's how lobby concierges use front desk:

Cross trained with front desk to perform check in and departure function for guests.
Served as a front desk receptionist, functioned independently to coordinate all necessary arrangements for patients seeking medical care.

6. Guest Calls

Here's how lobby concierges use guest calls:

Answer, record, and process all guest calls, messages, requests, questions, or concerns.

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7. Spa Services

Spa Services are beautification and relaxation services including manicures, massages, and other body treatments. Depending on the spa, these services may include aromatherapy, reflexology, and reiki (a form of energy healing). All spas strive to improve a client's health, both physical and mental, through relaxation and stress release; however, these health services are often not medical treatments.

Here's how lobby concierges use spa services:

Cashier duties for guests purchasing retail gift shop, spa services/gift cards, handling cash, credit cards, and checks.
Assist guests with their needs while in the Spa area* Sell vacation packages* Book Spa services* Broadcast promotions via phone and internet

8. VIP

A VIP is an important or unique person accorded with the highest respect and special privileges in any given and environment. It's an acronym for Very Important Person and such a person naturally wields Influence in society, is very popular, and has a higher social status.

Here's how lobby concierges use vip:

Maintained valuable relationships with a variety of vendors throughout the city, ensuring clients received VIP treatment.
Assisted the sales department with groups and VIP clients.

9. Exceptional Guest

Here's how lobby concierges use exceptional guest:

Cultivated relationships with city business owners to ensure exceptional guest and resident experiences.
Provided exceptional guest experience for Elite Registration and Concierge Lounge departments.

10. Hotel Services

Hotel Services are those tools, resources, and products offered by a hotel. These often differ from one such institution to the next and are thus of varying quality, representation, and type. A hotel might offer an array of these or none of these following services: flower arrangements, medical attention on the spot, pools, dry cleaning, car rental services, catering or, as it is known, room service, and guided tours.

Here's how lobby concierges use hotel services:

Provided information regarding hotel services, activities and events.
Served as the guests' liaison for both hotel and non-hotel services.

11. Marriott

Here's how lobby concierges use marriott:

Served as an international translator for several Marriott International Hotels within the Washington, DC metropolitan area.
Cross-trained at JW Marriott (one of the premier Washington, DC hotels) in Banquet and Event Management.

12. Car Rentals

Travelling by car provides ease of movement in terms of pace, route, and independence. Car rental agencies rent cars to clients who need vehicles for a short period of time. When considering a car for rent, individuals can choose between various types of products, GPS systems, price, or additional insurance.

Here's how lobby concierges use car rentals:

Computed cost of attraction passes and car rental, using calculator, computer and quoted package tour cost.
Network with vendors for tickets, car rentals and any other special needs clients may have.

13. Guest Rooms

A guest room is an assigned room at someone's house which is reserved for guests. It is a room or suite of rooms used or maintained for the accommodation of individuals to whom hospitality is extended for compensation.

Here's how lobby concierges use guest rooms:

Created a Concierge department for a nonprofit private club with 138 guest rooms.
Escorted VIPs to assigned guest rooms.

14. Dinner Reservations

Here's how lobby concierges use dinner reservations:

Arranged restaurant recommendations and dinner reservations based on comprehensive knowledge and contact with restaurant management.
Scheduled dinner reservations, transportation and other amenities for tenants.

What skills help Lobby Concierges find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of lobby concierge skills to add to your resume

The most important skills for a lobby concierge resume and required skills for a lobby concierge to have include:

Reservations
Local Attractions
Check-In
Hotel Guests
Front Desk

Guest Calls
Spa Services
VIP
Exceptional Guest
Hotel Services

Marriott
Car Rentals
Guest Rooms
Dinner Reservations

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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