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Representative jobs at Lockheed Martin

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  • Clinical Lab Representative

    NLB Services 4.3company rating

    Mill Valley, CA jobs

    We are seeking a Clinical Lab Representative with experience in EPIC Beaker to join our team. The ideal candidate will have a strong clinical laboratory background, excellent attention to detail, and a working knowledge of basic insurance processing. This role ensures smooth lab operations, accurate test documentation, and proper insurance verification. Key Responsibilities: Enter, track, and manage laboratory test orders and results using EPIC Beaker. Support daily lab operations and workflow, ensuring timely and accurate processing of lab tests. Verify patient insurance coverage and eligibility for lab tests. Assist with billing issues, including claim denials or rejections. Coordinate with doctors, nurses, and billing teams to resolve insurance or lab-related issues. Maintain accurate documentation and compliance with laboratory and regulatory standards. Provide excellent customer service to patients and internal teams. Required Qualifications: Minimum 1 year of experience in a clinical lab environment. Experience with EPIC Beaker or other laboratory information systems. Basic knowledge of insurance processing, billing, and claim verification. Strong organizational and communication skills. Attention to detail and ability to multitask in a fast-paced environment. Preferred Qualifications: Familiarity with CPT/HCPCS coding for lab procedures. Previous experience in a hospital or healthcare system lab. Knowledge of regulatory standards (CLIA, HIPAA).
    $34k-45k yearly est. 1d ago
  • Patient Experience Representative

    Banyan Health Systems 3.7company rating

    Cutler Bay, FL jobs

    Banyan Health Systems has been serving Miami-Dade and Broward Counties since 1970. We provide quality, individualized care to each of our patients. Our system of integrated health services brings together specialized psychiatric care, primary care, pediatrics, geriatrics, and an extensive program of residential and outpatient substance abuse & behavioral health services under one umbrella. At Banyan Health Systems, we believe when individuals are healthy and strong, our communities are better for it. We are currently looking for individuals who share our mission of integrating primary and behavioral health care while providing access to all individuals. We focus on providing quality and compassionate care in order to assist our patients in living their best life. We are dedicated to the endless pursuit of excellence and treat everyone with dignity, humanity, and respect. If you share these beliefs and want to join us to make a difference, please take some time to read the post below. REESPONSIBILITIES: The Patient Experience Representative is responsible for providing support through our patient-centered approach to deliver integrated information and customer service while providing administrative and clerical support to the specific assigned department. The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Essential Functions: Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries to the proper party. Performs general administrative duties as required: preparing letters, memoranda and reports answering telephone, preparing incident reports, photocopying, etc. Works with the treatment team, facilitating interaction and communication between team members for the overall benefit of the person served. Monitor scheduled appointments by calling the client in advance - Optimizes client' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Utilizes automated (or if unavailable, manually) computer software to schedule appointments, take messages for physician visits and services, and effectively communicates such information to the appropriate party per established protocols or rules of client. Assist the physician or registered nurse in each assign clinic by organizing the schedule, preparing forms, calling clients, etc. Education and/ or Experience: High School Degree required / 1 to 2 years of Physician Practice Front Office and Medical Billing, or Hospital Registration or related experience preferred. Ability to work on word processing/internet software is needed for this position. Bilingual : English / Spanish Job Type: Full-time Benefits: Dental insurance Health insurance Life insurance Vision insurance Work Location: In person
    $24k-29k yearly est. 4d ago
  • Financial Services Representative

    Pyramid Consulting, Inc. 4.1company rating

    Columbus, OH jobs

    Immediate need for a talented Financial Services Representative. This is a 06+ months contract opportunity with long-term potential and is located in Colombus, OH (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-93606 Pay Range: $18.50 - $19/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan. Key Responsibilities: Hours: 8 hrs. per day || 40 hrs. in a week Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Start date is flexible. Looking for contingent worker to work 12 PM to 5 PM Monday through Friday. Training will be in office but will only be required to come in 2 days per week either Monday and Tuesday or Tuesday and Wednesday after training is completed. Provides prompt efficient service for assigned product and/or service center internal and external customers. Follows up with appropriate internal administrative areas for completeness and accuracy of the end policy/account product. Reviews, underwrites, and processes applications for client contracts, client withdrawals, and life withdrawals in accordance with government regulations, contract provisions, and internal procedures and controls. Requests additional information when necessary. Communicates with customers, other departments, regional and/or field offices and other industry companies through oral and written communications. Maintains appropriate records. Provides quality customer service by demonstrating and understanding customer needs and emphasizing timely responses. Researches and corrects errors. Demonstrates the initiative and flexibility to identify situations that require exception processing and seek alternatives from more experienced personnel. Performs other duties as requested. Key Requirements and Technology Experience: Key Skills; Customer Service, technical proficiency I.e MS office and excel, problem Solving Four years of work experience. Work experience with undergraduate studies preferred. Knowledge: General office practices, customer service, and office equipment. Information systems and insurance/financial services industry practices (i.e. annuities, mutual funds) preferred. Basic mathematics and problem-solving techniques. Excel skills preferred. Ability to prioritize own work within standards. Effective written and oral communication skills to interact with customers, team members, and management. Decision making skills necessary for customer contacts. Ability to identify and evaluate problems and analyze customer inquiries and determine the appropriate action. Decision making skills necessary for problem identification and correction. Proven ability to operate a CRT and PC. Education: High school diploma. Undergraduate diploma desirable. Participation in technical coursework such as LOMA, CLU, ChFC desirable. Our client is a leading Financial Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
    $18.5-19 hourly 4d ago
  • Salesforce Agentforce Architect

    Infosys 4.4company rating

    Richardson, TX jobs

    Infosys is seeking a highly experienced Salesforce Technical Architect with deep expertise in Agentforce (Service Cloud & Agent Workspace) to lead the design and implementation of scalable customer service solutions. In this role you will be architecting end-to-end experiences across channels using Salesforce's service capabilities, ensuring technical excellence and alignment with business goals. Key Responsibilities : • Lead the architecture, design, and delivery of Salesforce Agentforce solutions including Service Cloud, Omni-Channel, Voice, Live Agent, and Einstein AI features. • Translate complex business requirements into scalable, secure, and maintainable technical solutions. • Provide thought leadership and best practices in architecting solutions with Agent Console, Knowledge Base, and Case Management. • Design integrations between Salesforce and external systems (CTI, chatbots, third-party knowledge bases, etc.). • Guide and mentor Salesforce developers, admins, and business analysts. • Define and enforce Salesforce coding and configuration standards. • Conduct architecture reviews and ensure alignment with enterprise architecture. • Support pre-sales and proposal efforts with solution design and technical estimations. • Collaborate with stakeholders to ensure roadmap alignment and value realization. Required Skills • 8+ years of Salesforce experience, with at least 3+ years as a Technical Architect. • Proven experience with Service Cloud and Agentforce / Agent Workspace. • Deep understanding of Omni-Channel routing, Einstein Bots, Voice, and Live Chat. • Experience in Case Lifecycle Management, Macros, Quick Text, and productivity tools. • Strong knowledge of Salesforce APIs, Apex, Lightning Web Components (LWC). • Familiarity with Salesforce Data Model, Security, and Sharing rules. • Excellent communication, presentation, and stakeholder management skills. • Salesforce Application Architect or System Architect certification required; CTA is a strong plus. Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time Preferred Qualifications • Experience with Salesforce Knowledge, Next Best Action, and Einstein Case Classification. • Background in Contact Center Technology (CTI) and voice platform integrations. • Agile project experience and familiarity with DevOps tools like Copado or Gearset. • Experience working in regulated environments (e.g., healthcare, financial services) is a plus. • Salesforce Certified Service Cloud Consultant • Salesforce Certified Application Architect / System Architect • Salesforce Certified Technical Architect (CTA) • Salesforce Certified Omni Studio Developer / Consultant Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem. Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits : Medical/Dental/Vision/Life Insurance Long-term/Short-term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness , Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level Paid holidays plus Paid Time Off Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
    $63k-77k yearly est. 3d ago
  • Sales Development Representative

    Millennia 4.1company rating

    Charlotte, NC jobs

    Founded in 2012, Millennia provides technology-driven patient payment and engagement solutions for more than 1,700 healthcare facilities in 42 states. With our proprietary platform, data analytics and digital solutions, we create an integrated experience for providers and their patients - from scheduling of appointments to digital intake to customized payment solutions. Millennia is a private equity backed, fast-growing business based in Cary, NC. Millennia is looking for a Sales Development Representative (SDR) who will join our SDR team responsible for researching new target accounts, developing outreach strategies for those target accounts and prospecting net new Millennia client accounts across the United States. This position will be compensated with a base salary and sales commissions tied to both sales activities as well as new customer acquisition. We are looking for highly competitive, confident, passionate, and self-directed professionals who are excited to determine their own success and have the chance at moving up in a fast-growing company. The role of the SDR is to prospect potential net new Millennia clients by positioning the Millennia Access and Recover solutions to ambulatory (physician groups and ambulatory surgery centers), acute and post-acute healthcare customers (hospitals and health systems). The selected candidate(s) will work collaboratively with a dynamic sales and marketing team to drive awareness of Millennia, cultivate leads, and set appointments for our field sales team. Millennia maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience and market conditions. In addition to a competitive base salary and sales commission plan, Millennia offers a comprehensive benefits package which includes the following: Medical, dental and vision insurance Short- and long-term disability coverage Life insurance and AD&D Supplemental life insurance Health care and dependent care Flexible Spending Accounts 401(k) savings plan Unlimited PTO Responsibilities and Duties: The primary focus of the Sales Development Representative is to generate demand for Millennia solutions through outbound prospecting nationally via phone, email, and social media. Working in a fast-paced, innovative environment, you are responsible for engaging decision-makers and key influencers amongst a target list of potential net-new customer accounts. You'll be responsible for research into the target list, to look for targets that fit the client profile, identify contact information, evaluate potential benefit for the customer and for millennia and then developing and implementing a prospecting strategy for each target account. You'll qualify leads, manage objections, and set appointments leveraging standardized SDR playbooks, call scripts, marketing materials, sales enablement tools, and technologies. Use a consultative approach to identify specific needs of the prospect, identify decision-makers, inventory incumbent solutions/vendors, communicate the features and benefits of Millennia solutions that differentiate Millennia from competitive alternatives, set and confirm appointments. Adhere to the Millennia sales process and be a quick study in Millennia product knowledge, healthcare revenue cycle processes and best practices. Document sales activities and maintain Salesforce hygiene on all sales prospecting activities consistent with the company's documentation standards. Collaborate with the sales team to assist in the development of territory plans and strategies. Meet or exceed activity standards and lead conversion benchmarks. Provide feedback (prospect feedback, industry trends, market perceptions, competitive intelligence, etc.) to company management, marketing, and development teams. Limited travel to attend trade shows, conferences, roundtables, and onsite customer visits. Other duties as assigned. Qualifications: Prior sales development and healthcare experience are preferred but not required. Good communication skills (oral, written and especially presentation skills) Must demonstrate tremendous energy, organizational skills, and work ethic. Must be willing and able to handle a ‘cold call/prospecting' environment where you know activity drives success and understand the competitive nature of selling. Must have a collaborative nature and ability to work well with colleagues and subject matter experts. Must be self-directed and able to focus results independently. Must enjoy learning technology and be able to translate that into value for prospects. Must understand that your compensation potential is determined by your hard work, commitment, and activity. Remote: (Dallas, Charlotte, Raleigh based a bonus) #HiringDallas #HiringCharlotte #HiringRaleigh
    $45k-59k yearly est. 1d ago
  • Hospice Sales Representative

    Prismhr 3.5company rating

    Cartersville, GA jobs

    Are you a compassionate and driven sales professional with a passion for connecting people to quality end-of-life care? We are looking for a dedicated Hospice Sales Representative to join our team in the Cartersville, GA area. In this critical role, you'll be responsible for promoting our hospice services, building strong relationships with healthcare professionals, and ensuring that patients and their families have access to the compassionate care they deserve. This is an opportunity to make a real impact on people's lives while being part of a supportive and tight-knit team. What You'll Do Develop and execute sales strategies to promote Blue Summit's hospice services. Build and maintain relationships with physicians, case managers, hospitals, assisted living facilities, and other key healthcare providers. Represent Blue Summit at community events and networking opportunities to enhance brand awareness. Collaborate with our clinical and admissions teams to ensure a smooth transition and seamless care coordination for new patients. Stay informed on industry trends and competitor activities to identify new growth opportunities. What We're Looking For 3-5 years of successful experience in hospice or home health sales. A strong, established network within the Cartersville or surrounding areas. Excellent relationship-building and communication skills. Genuine compassion for patients and families navigating end-of-life care. A Bachelor's degree in a related field is preferred. Why Join us? We offer a culture that values recognition, growth, and stability. In addition to a fulfilling career where you'll make a tangible difference, you'll receive: Competitive Compensation: Earn additional monthly bonuses based on your production. Comprehensive Benefits: Access to health, dental, and vision insurance. Financial Wellness: A 401(k) retirement plan. Work-Life Balance: Generous paid time off, holidays, and a flexible schedule. Supportive Culture: Be part of a mission-driven team that cares deeply about each other. If you are a motivated and empathetic individual ready to build a fulfilling career while making a real impact, we encourage you to apply today!
    $61k-89k yearly est. 20h ago
  • Inbound Sales Development Representative

    Splashtop Inc. 4.4company rating

    Cupertino, CA jobs

    Who we are? We are Splashtop. We deliver next-generation remote access and remote support software and services across the Americas, Europe, Asia, Middle East, and Africa. Splashtop's cloud-based, secure, and easily managed solutions serve customers that include everyone from multinational enterprises and academic institutions to small businesses, MSPs, and individuals. Headquartered in Cupertino, California (USA) and founded in 2006, Splashtop has offices in Hangzhou (China), Tokyo (Japan), Taipei (Taiwan), Singapore, Amsterdam (Netherlands), and we are now expanding our Dallas-Fort Worth office. From our offices, 210 Splashtoppers serve more than 200,000 corporate customers. We always deliver what we promise and scaling hard, with a stunning Net Promoter Score of +93 and 85% of the Fortune 500 companies who enjoy Splashtop products globally. We recently achieved the aspirational Unicorn status of $1B valuation thanks to our 30+ million happy users. Each Splashtop employee will be a real team member, no matter what position you are in. We are a young, fast-growing company, we respect and are transparent to one another. In this role you can have a real impact into the next steps of the company's growth. We all work hard to exceed customer expectations, we are collaborative, positive thinkers and always improve our solutions and services. Besides hitting it hard we also enjoy and celebrate our success with our teams. Overview As an Inbound Sales Development Representative, you will learn how to professionally and promptly follow-up on leads generated by our Marketing (incoming calls, forms, emails, and chat). You will learn how to use the Salesforce CRM to organize and manage your own book of business. You will work autonomously after having received professional training from us to gain highly desirable skills that will serve you throughout your entire career. We are a team-centric organization. As part of your duties, you will work together with your manager and teammates on, while not limited to, connecting with our clients among website chat visitors, inbound sales calls, and marketing led lead generation. You will also work with our Account Executives to help them generate new business through the appointments you will make on their behalf. As part of the Splashtop organization, you may also at times be asked to join focus teams to ensure we are addressing the voice of the customer. Key Responsibilities: Respond fast and well to Prospects inquiries in accordance to established SLA's and KPI's, going above and beyond to meet customer needs. Data hygiene is essential for this role - this requires clean data into Salesforce respective Sales tools. Learn to qualify, sort, prioritize and track leads from several different Salesforce reports/sources. Follow-up with Leads as fast as possible and either help them purchase directly (if the request is simple enough) or connect them with an Account Executive. Continue to your monitor your incoming Leads while following a well-defined cadence of outreach to make sure that no lead is being left behind. Learn to organize your leads and related work into folders, and leverage Salesforce so that you can manage a pipeline of leads. Learn to assess the size and scope of business opportunities, understand prospects' business needs and use case, and set sales appointments/demos with Sales Executives. Log summaries of prospects discussions into the salesforce lead record. Continue to improve the quality of the data record in Salesforce (Account, Contact). Become familiar with Splashtop's core products and navigate the Splashtop ecosystem on how they fit our customer's needs: To be able/articulate our value propositions and why our customers choose Splashtop. To be able to match features and product details to sales leads to gauge best-fit solution. To be able to guide your leads through the product trial process and installation/configuration of Splashtop SaaS products. Learn to understand potential customers' use case and provide consultative guidance on how Splashtop products can help them achieve their goals. Who you are? 1 year of customer-facing or customer service work experience. Excellent organizational and time management skills. Excellent written and verbal communication skills plus the ability to build professional rapport quickly by phoning with all levels of stakeholders. Willingness to learn with a go-getter attitude. A strong interest in a sales career with friendly and helpful attitude. A team player capable of working within a collaborative environment. To be an A player at Splashtop you need to embody the following attributes: Customer centric mindset. Everything we do is to support our prospects and customers to the best of our ability. We go above and beyond to deliver them the best quality of service possible. Result oriented. We are relentless in the pursuit of our goals. We are goal-oriented and experiment in a measured way to learn through experience. We are committed to continuous, iterative improvement for our customers and ourselves. Inquisitive so you can grow with this fast-growing company through continuous learning. What we have to offer: Fast-paced environment where we celebrate successes and have a lot of fun while working. An amazing crew of other hard working and passionate people that are willing to run those sales cycles with you. Employment Type: Full-time, Non-Exempt Splashtop is a proud equal opportunity employer, dedicated to creating an inclusive workplace that celebrates diversity. We value the unique skills and experiences brought by individuals from all backgrounds and identities, including but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, socioeconomic background, or individuals reentering the workforce. We especially encourage applications from underrepresented groups such as women, racial and ethnic minorities, LGBTQ+ individuals, people with disabilities, and veterans. At Splashtop, we believe diversity drives innovation, and we are committed to fostering an environment where everyone feels welcomed, respected, and valued.
    $50k-80k yearly est. 5d ago
  • Outside Sales Representative

    Imperium Global 4.0company rating

    Tampa, FL jobs

    🚧 Now Hiring: Sales Professional - Ready-Mix Concrete 🚧 I'm currently partnering with one of Florida's leading ready-mix concrete producers to hire a high-performing Sales professional for their growing team in Tampa. This role focuses on managing and developing a large, established portfolio of accounts within the construction and ready-mix concrete market. You'll play a key role in driving revenue growth, strengthening customer relationships, and expanding the company's market presence. Key Responsibilities Oversee and grow an existing portfolio of accounts across the construction market Develop and execute strategic sales plans to increase revenue and market share Build long-term relationships with contractors, developers, and key stakeholders Identify new business opportunities and upsell within existing accounts Collaborate with internal teams to ensure seamless project execution What They're Looking For Construction-related experience (sales or operational backgrounds considered) A strategic, commercially focused mindset Degree required Strong communication, negotiation, and relationship-building skills Ambition and capability to progress into senior sales or leadership roles What's On Offer Join an actively growing organization with clear scope for promotion and career advancement Highly competitive compensation package 20% bonus, consistently paid out Company vehicle included 📩 Interested in learning more? Reach out to me directly on either: Cell: ************ Email: *****************************
    $48k-63k yearly est. 1d ago
  • Inbound Monitoring Representative

    ADT Security Services, Inc. 4.9company rating

    Irving, TX jobs

    JobID: 3018750 Category: JobSchedule: Full time JobShift: : As our customers' first point of contact, you will be the friendly voice of ADT, providing an excellent customer experience by troubleshooting their problems and providing technical support. We will rely on you to listen to our customers and use your deductive reasoning skills, technical expertise, creativity and passion for helping to meet their needs - and remind them that behind our great products is a focus on the customer experience with accountable and collaborative team members ready to help them. This role requires onsite work from our office located at: TX-Irving 8880 Esters Blvd Once you have completed your training and spent at least one full calendar month in production, you may be eligible for a hybrid schedule, which includes two days of remote work per week. Eligibility is based on meeting the training and performance goals established by your manager. A day in the life of a Customer Service Inbound Monitoring Representative can look like: * Receiving inbound calls related to recent alarm events. * Providing basic technical support and troubleshooting devices across ADT systems. * Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties. * Relaying important information about their life-safety system and services, updating customer accounts and responding to inquiries about alarm activity. * Paying attention to detail while documenting alarm handling procedures within the alarm screens. * Helping customers understand the ADT noble purpose and providing customer lifestyle solutions. * Coaching, team meetings or 1:1 development time to grow and develop your career at ADT. What's in it for you? * You play an important role in saving lives for a living * Paid Training. * Once approved for hybrid work, ADT requires: * Designated place to work from home. * High speed internet. DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC. * At least 25mbps to of internet to download and 15mbps to upload. * ADT provides great, highly competitive pay, paid time off, pet insurance, and other compensation perks (401k + matching, comprehensive medical benefits, etc.). We also offer tuition reimbursement for academic pursuits, adoption assistance, volunteer opportunities, childcare and eldercare resources, and much more. * ADT offers a shift-differential policy that provides employees with supplemental pay on top of their hourly rate during times of higher-than-average customer call volume and when working less-desirable shifts. * Pathway to promotion. ADT provides the opportunities and skills needed to learn and train so you can explore exciting opportunities across the ADT family that will continue to challenge and empower you. We're looking for someone with results they are proud of like: * High school diploma or equivalent required. * Minimum of one (1) year of customer service experience required. * Technical aptitude, problem solving skills and ability to prioritize multiple items at once. * Ability to be licensed in multiple states Pay and Benefits Disclosure: You will receive an hourly pay rate of $18.50 effective on your start date. You will receive an additional $1.50 per hour for being an Onsite or Hybrid employee. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays. Anticipated application deadline for role 1.22.26. Role scheduled to start 2.16.26.
    $18.5 hourly Auto-Apply 3d ago
  • Inbound Monitoring Representative

    ADT Security Services, Inc. 4.9company rating

    Henrietta, NY jobs

    JobID: 3018760 Category: JobSchedule: Full time JobShift: : As our customers' first point of contact, you will be the friendly voice of ADT, providing an excellent customer experience by troubleshooting their problems and providing technical support. We will rely on you to listen to our customers and use your deductive reasoning skills, technical expertise, creativity and passion for helping to meet their needs - and remind them that behind our great products is a focus on the customer experience with accountable and collaborative team members ready to help them. * This role requires onsite work from our office located at: 285 Thruway Park Dr. West Henrietta, NY 14586* Once you have completed your training and spent at least one full calendar month in production, you may be eligible for a hybrid schedule, which includes two days of remote work per week. Eligibility is based on meeting the training and performance goals established by your manager. A day in the life of a Customer Service Inbound Monitoring Representative can look like: * Receiving inbound calls related to recent alarm events. * Providing basic technical support and troubleshooting devices across ADT systems. * Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties. * Relaying important information about their life-safety system and services, updating customer accounts and responding to inquiries about alarm activity. * Paying attention to detail while documenting alarm handling procedures within the alarm screens. * Helping customers understand the ADT noble purpose and providing customer lifestyle solutions. * Coaching, team meetings or 1:1 development time to grow and develop your career at ADT. What's in it for you? * You play an important role in saving lives for a living * Paid Training. * Remote work options, following training and eligibility. * Once approved for remote work, ADT requires: * Designated place to work from home. * High speed internet. DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC. * At least 25mbps to of internet to download and 15mbps to upload. * ADT provides great, highly competitive pay, paid time off, pet insurance, and other compensation perks (401k + matching, comprehensive medical benefits, etc.). We also offer tuition reimbursement for academic pursuits, adoption assistance, volunteer opportunities, childcare and eldercare resources, and much more. * ADT offers a shift-differential policy that provides employees with supplemental pay on top of their hourly rate during times of higher-than-average customer call volume and when working less-desirable shifts. * Pathway to promotion. ADT provides the opportunities and skills needed to learn and train so you can explore exciting opportunities across the ADT family that will continue to challenge and empower you. We're looking for someone with results they are proud of like: * High school diploma or equivalent required. * Minimum of one (1) year of customer service experience required. * Technical aptitude, problem solving skills and ability to prioritize multiple items at once. * Ability to be licensed in multiple states Pay and Benefits Disclosure: You will receive an hourly pay rate of $18.50 effective on your start date. You will receive an additional $1.50 per hour for being an Onsite or Hybrid employee. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays. Anticipated application deadline for role 1.22.26. Role scheduled to start 2.16.26.
    $18.5 hourly Auto-Apply 3d ago
  • Associate Customer Service Representative

    All Lines Technology 3.3company rating

    Little Rock, AR jobs

    The Associate Customer Service Representative II is responsible for responding to customer inquiries via telephone or email, providing problem resolution in alignment with the organization's service standards. Key Responsibilities: Handle customer inquiries and resolve issues promptly and professionally. Analyze customer service needs and communicate effectively with service and technical departments. Solve basic customer problems while ensuring a positive customer experience. Frequently report to the Customer Service Manager. Experience Level: Level II: 3-5 years of experience in customer service or a related field. Powered by JazzHR TcUYayhsyd
    $26k-33k yearly est. 10d ago
  • Inbound Sales Representative

    Drivesavers Data Recovery 4.1company rating

    Novato, CA jobs

    Job Description Inbound Sales Representatives are a critical part of the team at DriveSavers who help communicate with individuals who have experienced data loss, by walking them through the process in order to understand the complexities of recovering data from damaged devices and building value in the services that we provide. We're looking for effective communicators with a passion for both written and verbal communication as well as individuals who are seeking job satisfaction knowing you're helping people restore memories they thought may have been lost forever. Experience and Education 2-4 years sales experience, Associate/Bachelor Degree or equivalent work experience Required Skills and Experience Excellent interpersonal, organizational, and communication skills Phone sales skills Great customer service skills Strong attention to detail Able to work independently as well as part of a team Able to analyze and evaluate customer needs Able to prioritize and meet deadlines in a fast-paced environment Must have passion for staying ahead of current and future technologies Job Duties Include Receiving inbound calls pre-service, service, and post-service Outbound call follow-up Working directly with data recovery engineers to report engineers' findings Answering questions about the technical process of data recovery and associated pricing If you have some of the qualifications but not all, please tell us why you think you should be considered. Benefits Competitive Salary Monthly Bonuses 401K Retirement Plan Medical Insurance Dental and Vision Plan Ongoing Training Paid Holidays Maternity/Paternity Leave Events and Celebrations Subsidized Stocked Refrigerator Friendly Workspace Green Business From Employees on Glassdoor Fun work environment, rewarding knowing that we get irreplaceable data back for customers. Amazing work environment. Excellent incentives that encourage us all. Friendly, inviting, and supportive work environment. Great training, room for growth. Engaging and manageable workload. Each day brings new challenges with new and older technology. Snacks and beverages are stocked regularly. You feel valued as an employee. Comfortable work environment and strong incentives. Drawings for various concerts, regular season and championship playoff (NHL, NFL, MLB, NBA) tickets, and other cool attractions are commonplace. It's been great to work as an individual to make a difference to customers and work next to others with that same goal. Small business with a work environment that feels like a family, while also being known as the leader in data recovery. Powered by JazzHR ygfs LL4YJW
    $69k-98k yearly est. 27d ago
  • Customer Experience Representative

    J l Marine Systems Inc. 4.4company rating

    Tampa, FL jobs

    Job Purpose The Entry-Level Customer Experience Representative supports customers and dealers through inbound phone calls and emails. This is an office-based role focused on building positive customer relationships, resolving basic to moderately complex inquiries, and coordinating with internal teams to ensure timely and accurate responses. This position is ideal for individuals starting their career in customer support or administrative service roles. Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Actively listen to customers to understand their needs and determine appropriate solutions. Provide basic to moderate technical assistance. Process inbound orders accurately. Participate in cross-training across technical and sales-related customer service tasks. Resolve common customer concerns, such as shipping or invoicing issues. Perform other duties as assigned. Requirements Skills and Qualifications High school diploma or GED required. 1-2 years of customer service experience preferred (internships, part-time roles, or volunteer experience accepted). Strong multitasking ability. Excellent communication and customer relationship skills. Ability to work effectively in a team environment. Relevant certificates or related experience a plus, but not required for entry-level consideration.
    $26k-31k yearly est. 4d ago
  • Inbound Chat Sales Representative

    Teletech Services Corporation 4.5company rating

    Tempe, AZ jobs

    Inbound Chat Sales RepresentativeYour potential has a place here with TTEC's award-winning employment experience. As Inbound Chat Sales Representative working onsite in Tempe, AZ, you'll be a part of bringing humanity to business. #experience TTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!What You'll be DoingAre you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll engage in inbound consultative sales for small business clients, working closely with cross-functional teams to present solutions that save customers time and money, enabling them to focus on what matters most. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Leverage your passion for goal setting and persuasive negotiation skills to connect with sophisticated customers and close larger deals using consultative written communication. Collaborate with new and existing accounting professionals to assess their needs and recommend tailored solutions. Drive sales by engaging with accounting partners, offering a comprehensive suite of solutions designed for small to mid-market businesses. What You Bring to the Role3 years or more of sales experience Recognize customer needs, apply business acumen and sales expertise to address challenges, and explain solutions while seeking growth opportunities and making informed decisions. High school diploma or equivalent Computer experience Typing skills - 35 WPM MinimumWhat You Can Expect Business-to-Business hours with a Monday to Friday schedule so you can take your weekends back Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company values Base wage starting at $22. 50 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit ************ ttecjobs. com/en/us-employee-benefits for more informationA Bit More About Your RoleWe're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location: US-AZ-TempeJob: Sales / Business Development
    $22 hourly Auto-Apply 4h ago
  • Inbound Sales Representative

    Teletech Services Corporation 4.5company rating

    Tempe, AZ jobs

    Inbound Sales RepresentativeYour potential has a place here with TTEC's award-winning employment experience. As Inbound Sales Representative working onsite in Tempe, AZ, you'll be a part of bringing humanity to business. #experience TTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll be DoingAre you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll engage in inbound consultative sales for small business clients, working closely with cross-functional teams to present solutions that save customers time and money, enabling them to focus on what matters most. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Use proven sales techniques to consult with customers, guiding them toward the best tax solutions through clear and professional communication. Collaborate with internal and external customers to understand their needs, providing tailored recommendations for in-person tax preparation or cloud-based self-service products. Focus on delivering high-quality customer experiences by engaging ethically and professionally, prioritizing interactions that drive sales and support customer success. What You Bring to the Role2 years or more of sales experience Recognize customer needs, apply business acumen and sales expertise to address challenges, and explain solutions while seeking growth opportunities and making informed decisions. High school diploma or equivalent Computer experience Ability to work onsite in the office is an essential function of the job What You Can Expect Business-to-Business hours with a Monday - Friday schedule so you can take your weekends back Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $22. 50 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement,health and wellness incentives. Visit ************ ttecjobs. com/en/us-employee-benefits for more information A Bit More About Your RoleWe're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location: US-AZ-TempeJob: Sales / Business Development
    $22 hourly Auto-Apply 4h ago
  • Customer Experience Representative

    Electrex 3.9company rating

    Wichita, KS jobs

    Customer Experience Representative - Electrex | Wichita, KS Be the Voice of the Customer. Deliver Precision. Elevate Every Interaction. At Electrex, we partner with OEM leaders across turf, agriculture, construction, public utilities, and off-road industries to design and deliver custom wire harness solutions. As a Customer Experience Representative, you'll be the key link between our OEM customers and our internal teams-managing purchase orders, coordinating requests for quotes (RFQs), and ensuring every interaction reflects our promise: Better, Right, Pain Free. Schedule: Monday-Friday | 8:00 a.m. - 5:00 p.m. What You'll Do Receive, review, and enter customer purchase orders-verifying part numbers, pricing, lead times, and documentation accuracy. Manage and complete RFQs for custom wire harnesses-coordinating with engineering, design, and production to ensure timely, accurate responses. Serve as the primary liaison for OEM customers, crafting clear, professional written communication that builds trust and confidence. Proactively coordinate order status updates, schedule changes, and delivery details with precision and follow-through. Support new product introductions and prototype builds, ensuring seamless communication from design to delivery. Identify opportunities for process improvement or value-add solutions that enhance customer satisfaction. Track and report key customer metrics-on-time delivery, order accuracy, and satisfaction trends. What We're Looking For Education: High school diploma or GED required; Associate's degree preferred. Experience: 2-4 years in customer coordinator, account management, or inside sales, preferably in manufacturing or environments that support businesses that build high value precision products. Experience working with purchase orders, RFQs, and/or ERP systems strongly preferred. Spanish Bilingual a plus. Skills: Exceptional written and verbal communication-professional, concise, and polished in every email and/or phone call. Strong organizational skills and ability to manage multiple customer accounts and deadlines. High attention to detail when reviewing orders, pricing, and technical data. Proficiency in Microsoft Office; experience with ERP or CRM systems a plus. Proactive, curious, and solutions-oriented-able to anticipate needs before they arise. Why Electrex You'll gain visibility into project management, product development, and executive-level customer engagement, building a strong foundation for career growth within a company known for excellence, integrity, and service that goes beyond the transaction. Here, every role plays a part in keeping our customer experience Better, Right, and Pain Free. ELECTREX, Inc. EEO & Employment Eligibility Electrex, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state or local laws. About the Company: Our strength as an organization comes from our deep belief that business should create more than just economic capital, but social and spiritual capital as well. Electrex, Inc. understands the importance of doing well and doing good - for our customers, our employees, our suppliers, and our community. Etched in our DNA, you will see an organization built on Character, Connection, Competence, and Commitment lived out through Serving People, Pursuing Excellence, Stewarding Resources, and Honoring God. Every undertaking is built around these principles, and our pursuit to live by them is never finished. For more information visit ***********************************
    $41k-56k yearly est. 60d+ ago
  • Customer Experience Representative

    NOCO Energy Corp 4.1company rating

    New York jobs

    Customer Experience Representative : Compensation: $23.00-$25.00 per hour What We Are Looking For The Customer Experience Representative is a critical part of our mission to deliver the ultimate customer experience, including timely, accurate and professional customer service to all NOCO customers. They will handle both inbound and outbound calls, providing excellent customer service by addressing inquiries, resolving issues, and offering information about our products and services. This role requires effective communication skills, a customer-focused attitude, and the ability to manage multiple tasks efficiently. They will communicate with customers primarily through phone, email and chat, utilizing a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast-paced environment. What You Will Do Respond to incoming customer calls and make outbound calls to existing and potential customers to provide information and follow up on inquiries. Interact with customers via telephone, email, online chat, or in-person to provide support and information on products or services. We'll help you develop the skills to get comfortable in your role in resolving service issues and account billing. Use your adaptability, organization, and resourcefulness to support your customers through a range of resolutions. Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience. Work directly with customers to provide solutions and recommend NOCO products and services to fit their needs. Identify opportunities for cross selling and upselling. Collect and enter orders for new or additional products or services. Field customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff. Ensure that appropriate actions are taken to resolve customers' problems and concerns. The industry moves quickly; to stay on top of it, we provide training updates to keep you current on our newest products, services, and upgrades so you'll be ready for any question that comes your way. Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments. One-on-one time with department leaders and additional support will give you everything you need to create a streamlined process for your customers and yourself. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company. NOCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. What You Will Need High school diploma or equivalent. 2-3 years of customer service/sales experience required. Excellent communication skills including active listening. Comfortable upselling and cross selling products. Service-oriented and able to resolve customer grievances. Proficient computer skills with the ability to learn new software. Good time management skills to prioritize and plan work activities. Is high energy, friendly and engaging; has excellent persuasion skills; can persuade others to change their minds or behavior. Has a service orientation; is actively looking for ways to help people. Identifies and resolves problems in a timely manner. Reacts well under pressure and treats others with respect. Works efficiently and effectively, both independently and as a team to ensure call standards. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. What We Offer Competitive compensation package Generous medical insurance offerings Dental and vision plans Company-paid life insurance Company-paid short-term disability 401(k) with company match Health savings accounts Generous Paid Time Off policies 7 paid holidays Employee and family assistance program Company-paid training Safety incentives Years of service incentives
    $23-25 hourly 6d ago
  • Customer Service Center Representative (Jersey City, NJ)

    Enlightened, Inc. 4.1company rating

    Jersey City, NJ jobs

    Job Description As one of the Washington Metropolitan area's fastest-growing IT companies, we are always looking for creative, passionate, and responsible individuals. We recognize that intelligent, dedicated employees are our greatest asset. If you value innovation, integrity, and a drive to deliver, we invite you to become Enlightened . We are hiring a Customer Service Center Representative (CSR) to support the Port Authority of New York and New Jersey (PATH) riders and staff. This position serves as the initial point of contact for customers of (PATH), using established procedures and troubleshooting tools to provide timely and effective assistance. About the Port Authority: Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains critical transportation and trade infrastructure across the region. It also owns and manages the 16-acre World Trade Center site, home to the iconic One World Trade Center. Key Responsibilities: Provide support via phone, email, and other channels while documenting all inquiries and resolutions. Register various fare cards by entering data into the central database and PCPS website. Handle lost or malfunctioning card claims, including processing replacements and updating records. Investigate and resolve issues related to ticket vending machines and advise customers of next steps. Process new and replacement web orders and maintain related spreadsheets. Assist with refund and transaction investigations, providing analysis for supervisor review. Execute product and monetary refunds through the central database and PATH website per guidelines. Monitor and escalate incomplete or missing transactions to the Team Lead. Advise customers on PCPS technical issues and guide appropriate actions. Provide clear, knowledgeable guidance to help customers make informed decisions. Required Qualifications: High School Diploma or equivalent. At least 2 years of customer service experience, including high-volume call center support Proficiency in Microsoft Office, particularly Excel. Strong written, verbal, and interpersonal communication skills Ability to work independently and remain professional under pressure. Minimum of 1 year collaborating across diverse teams Preferred: Minimum of 1 year of college (30 credit hours). Experience in financial services or banking. Benefits: The expected salary range for this position is listed above. Actual compensation will be determined based on experience and qualifications as well as internal equity and alignment with market data. At Enlightened, we pride ourselves on offering a comprehensive and industry-competitive benefits package to our full-time employees. Our benefits include: Medical/Dental/Vision Insurance with Health Savings Accounts (HSA) Flexible Spending Accounts (FSA) 401(k) Retirement Plan Paid Holidays, Vacation, & Sick Leave Professional Training & Development Reimbursement Please note, these benefits are available exclusively to full-time employees of Enlightened. Equal Opportunity Statement Enlightened is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.
    $31k-36k yearly est. 3d ago
  • Customer Service Center Representative (Jersey City, NJ)

    Enlightened, Inc. 4.1company rating

    Jersey City, NJ jobs

    As one of the Washington Metropolitan area's fastest-growing IT companies, we are always looking for creative, passionate, and responsible individuals. We recognize that intelligent, dedicated employees are our greatest asset. If you value innovation, integrity, and a drive to deliver, we invite you to become Enlightened . We are hiring a Customer Service Center Representative (CSR) to support the Port Authority of New York and New Jersey (PATH) riders and staff. This position serves as the initial point of contact for customers of (PATH), using established procedures and troubleshooting tools to provide timely and effective assistance. About the Port Authority: Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains critical transportation and trade infrastructure across the region. It also owns and manages the 16-acre World Trade Center site, home to the iconic One World Trade Center. Key Responsibilities: Provide support via phone, email, and other channels while documenting all inquiries and resolutions. Register various fare cards by entering data into the central database and PCPS website. Handle lost or malfunctioning card claims, including processing replacements and updating records. Investigate and resolve issues related to ticket vending machines and advise customers of next steps. Process new and replacement web orders and maintain related spreadsheets. Assist with refund and transaction investigations, providing analysis for supervisor review. Execute product and monetary refunds through the central database and PATH website per guidelines. Monitor and escalate incomplete or missing transactions to the Team Lead. Advise customers on PCPS technical issues and guide appropriate actions. Provide clear, knowledgeable guidance to help customers make informed decisions. Required Qualifications: High School Diploma or equivalent. At least 2 years of customer service experience, including high-volume call center support Proficiency in Microsoft Office, particularly Excel. Strong written, verbal, and interpersonal communication skills Ability to work independently and remain professional under pressure. Minimum of 1 year collaborating across diverse teams Preferred: Minimum of 1 year of college (30 credit hours). Experience in financial services or banking. Benefits: The expected salary range for this position is listed above. Actual compensation will be determined based on experience and qualifications as well as internal equity and alignment with market data. At Enlightened, we pride ourselves on offering a comprehensive and industry-competitive benefits package to our full-time employees. Our benefits include: Medical/Dental/Vision Insurance with Health Savings Accounts (HSA) Flexible Spending Accounts (FSA) 401(k) Retirement Plan Paid Holidays, Vacation, & Sick Leave Professional Training & Development Reimbursement Please note, these benefits are available exclusively to full-time employees of Enlightened. Equal Opportunity Statement Enlightened is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.
    $31k-36k yearly est. Auto-Apply 2d ago
  • Customer Experience Representative

    NOCO Energy Corp 4.1company rating

    Tonawanda, NY jobs

    Customer Experience Representative Compensation: $23.00-$25.00 per hour What We Are Looking For The Customer Experience Representative is a critical part of our mission to deliver the ultimate customer experience, including timely, accurate and professional customer service to all NOCO customers. They will handle both inbound and outbound calls, providing excellent customer service by addressing inquiries, resolving issues, and offering information about our products and services. This role requires effective communication skills, a customer-focused attitude, and the ability to manage multiple tasks efficiently. They will communicate with customers primarily through phone, email and chat, utilizing a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast-paced environment. What You Will Do * Respond to incoming customer calls and make outbound calls to existing and potential customers to provide information and follow up on inquiries. * Interact with customers via telephone, email, online chat, or in-person to provide support and information on products or services. * We'll help you develop the skills to get comfortable in your role in resolving service issues and account billing. * Use your adaptability, organization, and resourcefulness to support your customers through a range of resolutions. * Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience. * Work directly with customers to provide solutions and recommend NOCO products and services to fit their needs. * Identify opportunities for cross selling and upselling. * Collect and enter orders for new or additional products or services. * Field customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff. * Ensure that appropriate actions are taken to resolve customers' problems and concerns. * The industry moves quickly; to stay on top of it, we provide training updates to keep you current on our newest products, services, and upgrades so you'll be ready for any question that comes your way. * Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments. * One-on-one time with department leaders and additional support will give you everything you need to create a streamlined process for your customers and yourself. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company. NOCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. What You Will Need * High school diploma or equivalent. * 2-3 years of customer service/sales experience required. * Excellent communication skills including active listening. * Comfortable upselling and cross selling products. * Service-oriented and able to resolve customer grievances. * Proficient computer skills with the ability to learn new software. * Good time management skills to prioritize and plan work activities. * Is high energy, friendly and engaging; has excellent persuasion skills; can persuade others to change their minds or behavior. * Has a service orientation; is actively looking for ways to help people. * Identifies and resolves problems in a timely manner. * Reacts well under pressure and treats others with respect. * Works efficiently and effectively, both independently and as a team to ensure call standards. * Prolonged periods sitting at a desk and working on a computer. * Must be able to lift up to 15 pounds at times. What We Offer * Competitive compensation package * Generous medical insurance offerings * Dental and vision plans * Company-paid life insurance * Company-paid short-term disability * 401(k) with company match * Health savings accounts * Generous Paid Time Off policies * 7 paid holidays * Employee and family assistance program * Company-paid training * Safety incentives * Years of service incentives
    $23-25 hourly 6d ago

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