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Become A Lodging Facilities Manager

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Working As A Lodging Facilities Manager

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Make Decisions

  • $60,000

    Average Salary

What Does A Lodging Facilities Manager Do

Lodging managers ensure that guests on vacation or business travel have a pleasant experience at a hotel, motel, or other types of establishment with accommodations. Lodging managers also ensure that the establishment is run efficiently and profitably.

Duties

Lodging managers typically do the following:

  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance
  • Ensure that company standards for guest services, décor, and housekeeping are met
  • Answer questions from guests about hotel policies and services
  • Keep track of how much money the hotel or lodging facility is making
  • Interview, hire, train, and sometimes fire staff members
  • Monitor staff performance to ensure that guests are happy and that the hotel is well run
  • Coordinate front-office activities of hotels or motels and resolve problems
  • Set room rates and budgets, approve expenditures, and allocate funds to various departments

A comfortable room, good food, and a helpful staff can make being away from home an enjoyable experience for guests on vacation or business travel. Lodging managers occasionally greet and register guests. They also try to make sure that guests have a good experience.

Lodging establishments vary in size, from independently owned bed and breakfasts to motels with just a few rooms or to hotels that can hold more than 1,000 guests. Services can vary by providing a room, granting access to a swimming pool, offering a free breakfast, having a full-service restaurant, having a lobby, operating a casino, and hosting conventions.

Many lodging managers use online social media for marketing purposes.

The following are examples of types of lodging managers:

General managers oversee all lodging operations at a property. At large hotels with several departments and multiple layers of management, the general manager and several assistant managers coordinate the activities of separate departments. These departments may include housekeeping, human resources, administration, marketing and sales, purchasing, security, maintenance, recreational facilities, and other activities. For more information, see the profiles on human resources managers; public relations and fundraising managers; financial managers; advertising, promotions, and marketing managers; and food service managers.

Revenue managers work in financial management, monitoring room sales and reservations, overseeing accounting and cash-flow matters at the hotel, projecting occupancy levels, and deciding which rooms to discount and when to offer special rates.

Front-office managers coordinate reservations and room assignments and train and direct the hotel’s front-desk staff. They ensure that guests are treated courteously, that complaints and problems are resolved, and that requests for special services are carried out. Most front-office managers are also responsible for adjusting bills.

Convention service managers coordinate the activities of various departments, to accommodate meetings, conventions, and special events. They meet with representatives of groups to plan the number of conference rooms to be reserved, design the configuration of the meeting space, and determine what other services the groups will need, such as catering or audiovisual requirements. During a meeting or event, they resolve unexpected problems and ensure that hotel operations meet a group’s expectations.

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How To Become A Lodging Facilities Manager

Many applicants can qualify as a lodging manager by having a high school diploma and several years of experience working in a hotel. However, most large, full-service hotels require applicants to have a bachelor’s degree. Hotels that provide fewer services generally accept applicants who have an associate’s degree or certificate in hotel management or operations. 

Education

Currently, some states and the District of Columbia offer high school academic training for prospective lodging managers.

Most full-service hotel chains hire candidates with a bachelor’s degree in hospitality or hotel management. Hotel management programs typically include instruction in hotel administration, accounting, marketing and sales, housekeeping, food service management and catering, and hotel maintenance and engineering. System’s training is also an integral part of many degree programs, because hotels use hospitality-specific software in reservations, billing, and housekeeping management. The Accreditation Commission for Programs in Hospitality Administration accredits about 60 hospitality management programs.

At hotels that provide fewer services, candidates with an associate’s degree or certificate in hotel, restaurant, or hospitality management may qualify for a job as a lodging manager.

Also, many technical institutes and vocational and trade schools offer courses that are recognized by the hospitality industry that may help in getting a job.

Work Experience in a Related Occupation

Hotel employees who do not have hospitality management training, but who show leadership potential and have several years of related work experience, may qualify for assistant manager positions.

Licenses, Certifications, and Registrations

Aspiring high school students can enroll in the Hospitality and Tourism Management Program (HTMP) offered by the American Hotel & Lodging Educational Institute (AHLEI). The HTMP is a 2-year program that teaches management principles and leads to professional certification, the Certified Hospitality & Tourism Management Professional. College students and working professionals can also obtain the Certification in Hotel Industry Analytics (CHIA) through AHLEI.

Advancement

Large hotel chains may offer better opportunities than small, independently owned hotels for advancing from assistant manager to manager or from managing one hotel to being a regional manager. However, these opportunities usually involve relocating to another city or state.

Important Qualities

Business skills. Lodging managers address budget matters and coordinate and supervise workers. Operating a profitable hotel is important—as is the need to motivate and direct the work of employees.

Customer-service skills. Lodging managers must have excellent customer-service skills when dealing with guests. Satisfying guests’ needs is critical to a hotel’s success and helps to ensure customer loyalty.

Interpersonal skills. Lodging managers need strong interpersonal skills because they interact regularly with many different people. They must be effective communicators and must have positive interactions with guests and hotel staff, even in stressful situations.

Leadership skills. Lodging managers must establish good working relationships to ensure a productive work environment. This objective may involve motivating personnel, resolving conflicts, and listening to complaints or criticism from guests.

Listening skills. Lodging managers should have excellent listening skills. Listening to the needs of guests allows managers to take the appropriate course of action, ensuring guests’ satisfaction. Listening to the needs of workers helps managers keep good working relationships with the staff.

Organizational skills. Lodging managers keep track of many different schedules, budgets, and people at once. This task becomes more complex as the size of the hotel increases.

Problem-solving skills. The ability to resolve personnel issues and guest-related dissatisfaction is critical to the work of lodging managers. As a result, they should be creative and practical when confronted with problems.

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Do you work as a Lodging Facilities Manager?

Average Yearly Salary
$60,000
View Detailed Salary Report
$31,000
Min 10%
$60,000
Median 50%
$60,000
Median 50%
$60,000
Median 50%
$60,000
Median 50%
$60,000
Median 50%
$60,000
Median 50%
$60,000
Median 50%
$116,000
Max 90%
Best Paying Company
Blue Ridge Holding Corp.
Highest Paying City
San Francisco, CA
Highest Paying State
North Dakota
Avg Experience Level
2.5 years
How much does a Lodging Facilities Manager make at top companies?
The national average salary for a Lodging Facilities Manager in the United States is $60,549 per year or $29 per hour. Those in the bottom 10 percent make under $31,000 a year, and the top 10 percent make over $117,000.

Real Lodging Facilities Manager Salaries

Job Title Company Location Start Date Salary
Lodging Managers Desert Palace, Inc. Las Vegas, NV Feb 24, 2012 $175,000
Lodging Managers Verasa Management LLC Napa, CA Apr 21, 2014 $168,000 -
$178,000
Lodging Managers DHG Management Company LLC Washington, DC Aug 25, 2011 $155,000
Lodging Managers Club Quarters Management Co., LLC Stamford, CT Mar 24, 2014 $142,000
Lodging Managers KHRG Serrano LLC San Francisco, CA Nov 20, 2012 $125,000 -
$145,000
Lodging Manager McSam Brooklyn LLC Islandia, NY May 14, 2015 $104,250
Lodging Managers RP/HH Park Plaza Limited Partnership Boston, MA Jan 06, 2014 $102,107
Lodging Manager MEID Enterprises L.L.C. Suffern, NY Apr 27, 2011 $98,047
Lodging Managers Acqualina Management LLC Sunny Isles Beach, FL May 09, 2014 $97,198
Lodging Manager Chatworth Ltd. Amarillo, TX Sep 03, 2016 $90,000
Lodging Managers 78Th Street Lease Co Bloomington, MN Apr 21, 2014 $90,000 -
$110,000
Lodging Managers La Tourraine LLC Chicago, IL Feb 18, 2014 $87,000
Lodging Managers Exclusive Resorts, LLC Truckee, CA May 24, 2011 $85,000
Lodging Managers Hilton Worldwide, Inc. La Quinta, CA Jan 20, 2011 $85,000
Lodging Managers Ht-Exit 88 Hotel TRS, LLC DBA Mystic Marriott Hotel Groton, CT Jul 21, 2011 $61,339
Lodging Managers Shreeji Swami Hospitality LLC Ashland, VA May 16, 2012 $60,986
Lodging Managers Buckminster Kenmore, Inc. Boston, MA Jan 03, 2013 $60,424
Lodging Manager Capital Beltway Limited Partnership Lanham, MD Jul 01, 2015 $60,091
Lodging Manager Capital Beltway Limited Partnerhip Lanham, MD Jul 01, 2015 $60,091
Manager, Lodging Facilities Elk Sierra LLC DBA Phillipi 44, LLC HI Nov 01, 2011 $60,000
Lodging Manager Baltimore Hospitality, Inc. Catonsville, MD Oct 01, 2011 $57,387 -
$57,500
Lodging Managers The Eliot Hotel Boston, MA Mar 04, 2013 $57,283
Lodging Managers TNJ Management Albuquerque, NM Aug 20, 2014 $50,300
Lodging Manager Western 88 Investment LLC Centennial, CO Aug 10, 2012 $50,088
Lodging Managers Stamford Hospitality LP Stamford, CT Oct 23, 2012 $50,000
Lodging Manager Amedeo Hotels Ltd. Partnership New York, NY Feb 03, 2011 $50,000
Lodging Manager Marshalltown Hospitality 2 LLC Marshalltown, IA Oct 01, 2012 $50,000
Lodging Manager (Housekeeping) Aspen Skiing Company Aspen, CO Dec 15, 2014 $49,295
Lodging Manager IMAK Leasing Inc. Carrizo Springs, TX Apr 21, 2016 $49,275
Lodging Managers Rock Hill LLC Rock Hill, NY Feb 05, 2014 $49,275

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Top Skills for A Lodging Facilities Manager

  1. Customer Service
  2. Facility
  3. Guest Satisfaction
You can check out examples of real life uses of top skills on resumes here:
  • Provided excellent customer service to address special requirements and concerns.
  • Screened, monitored and managed daily living activities and identified high-risk patients at an outpatient facility.
  • Worked with hotel and property management companies to ensure superior guest satisfaction.
  • Participated in group Safety Meetings / Presentations and specific information training sessions.
  • Managed front desk associates and housekeeping department associates.

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Average Salary:

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Top 10 Best States for Lodging Facilities Managers

  1. District of Columbia
  2. Arkansas
  3. New York
  4. Hawaii
  5. North Carolina
  6. New Jersey
  7. California
  8. Massachusetts
  9. Delaware
  10. Nevada
  • (88 jobs)
  • (70 jobs)
  • (406 jobs)
  • (25 jobs)
  • (218 jobs)
  • (222 jobs)
  • (1,064 jobs)
  • (264 jobs)
  • (21 jobs)
  • (51 jobs)

Lodging Facilities Manager Demographics

Gender

Female

48.2%

Male

44.1%

Unknown

7.7%
Ethnicity

White

66.8%

Hispanic or Latino

12.0%

Black or African American

10.3%

Asian

6.8%

Unknown

4.1%
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Foreign Languages Spoken

Spanish

80.0%

Hebrew

20.0%

Lodging Facilities Manager Education

Schools

Washington State University

11.1%

Community College of the Air Force

9.3%

Appalachian State University

5.6%

Johnson & Wales University

5.6%

University of Phoenix

5.6%

Salve Regina University

5.6%

Purdue University

5.6%

University of North Carolina at Chapel Hill

5.6%

Union College (New York)

5.6%

University of Northern Colorado

3.7%

University of West Florida

3.7%

Fresno City College

3.7%

Culinary Institute of America

3.7%

Marist College

3.7%

Guilford Technical Community College

3.7%

Casper College

3.7%

Excelsior College

3.7%

Harvard University

3.7%

Liberty University

3.7%

Fashion Institute of Design and Merchandising

3.7%
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Majors

Business

24.3%

Hospitality Management

10.4%

Criminal Justice

7.5%

Psychology

6.4%

Health Care Administration

6.4%

Nursing

5.2%

Management

4.0%

Kinesiology

3.5%

General Studies

3.5%

Education

3.5%

Communication

3.5%

Biology

2.9%

General Education, Specific Areas

2.9%

Anthropology

2.3%

Liberal Arts

2.3%

Health Education

2.3%

Finance

2.3%

Human Resources Management

2.3%

Computer Networking

2.3%

Human Services

2.3%
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Degrees

Bachelors

37.3%

Other

28.4%

Associate

15.8%

Masters

9.6%

Certificate

5.1%

Diploma

2.1%

License

1.0%

Doctorate

0.7%
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