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Lodging facilities manager skills for your resume and career

Updated January 8, 2025

2 min read

Quoted experts

Dr. Kim Roberts,

Thomas Gainey Ph.D.

Below we've compiled a list of the most critical lodging facilities manager skills. We ranked the top skills for lodging facilities managers based on the percentage of resumes they appeared on. For example, 22.0% of lodging facilities manager resumes contained reservations as a skill. Continue reading to find out what skills a lodging facilities manager needs to be successful in the workplace.

15 lodging facilities manager skills for your resume and career

1. Reservations

Here's how lodging facilities managers use reservations:

Managed and booked lodging reservations and coordinated club activities.
Handled reservations, marketing, sales, wedding coordination, managed a team of ten staff.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how lodging facilities managers use customer service:

Oversee all aspects of sales and customer service with focus on maximizing customer retention.
Provided supreme customer service day in and day out.

3. Front Desk

Here's how lodging facilities managers use front desk:

Managed front desk associates and housekeeping department associates.
Act as the overseeing front desk manager for a high end, destination fishing lodge in remote Alaska.

4. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how lodging facilities managers use payroll:

Reviewed and Processed bi-weekly departmental payroll.
Analyzed office operations and procedures, such as bookkeeping, preparations of payroll, filing, and the requisition of supplies.

5. Guest Service

Here's how lodging facilities managers use guest service:

Maintained operations at or below budgeted numbers, while providing excellent guest service as a whole.
Assisted in training our Guest Service team to obtain the 2007 Forbes Four Star Award.

6. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how lodging facilities managers use performance reviews:

Interviewed and hired new employees, scheduled work shifts, provided performance reviews, terminated employees.
Performed all performance reviews and maintained consistent individual investigator tracking to ensure cases were worked professionally and within the statutory requirements.

7. Guest Rooms

A guest room is an assigned room at someone's house which is reserved for guests. It is a room or suite of rooms used or maintained for the accommodation of individuals to whom hospitality is extended for compensation.

Here's how lodging facilities managers use guest rooms:

Managed all aspects of a 13 Guest Rooms Historic Inn and Wedding Venue.
Supervised Maintenance work on guest rooms and general resort grounds.

8. Dryers

Here's how lodging facilities managers use dryers:

Supervised laundry room operations and maintenance of washers,dryers and golf carts.

9. Guest Satisfaction

Here's how lodging facilities managers use guest satisfaction:

Worked with hotel and property management companies to ensure superior guest satisfaction.
Obtain 100% guest satisfaction through one on one customer interaction, attention to detail and using thorough follow up procedures.

10. R

R is a free software environment and a language used by programmers for statistical computing. The R programming language is famously used for data analysis by data scientists.

Here's how lodging facilities managers use r:

Managed the Upgrade of our Avaya Platform from G3SI to R then to S8700.

11. Cash Control

Here's how lodging facilities managers use cash control:

Handled inventory, daily cash control, deposits, and coordinated job duties for employee personnel.
Followed cash control/security procedures, maintained inventory, managed labor, reviewed financial reports, and took appropriate actions.

12. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how lodging facilities managers use oversight:

Served has a Marine Corp Community Services representative providing oversight between the Lodging Program Manager and the Bachelor Housing Manager.
Handled procurement financial responsibility for two corporate credit cards and oversight of open accounts for vendors in Michigan.

13. Hotel Policies

Here's how lodging facilities managers use hotel policies:

Created and implemented all hotel policies and procedures.
Performed quality control audits and ensured hotel policies were strictly enforced.

14. Food Preparation

Here's how lodging facilities managers use food preparation:

Completed serving, and food preparation.
Monitored compliance with health and fire regulations regarding food preparation and serving.

15. Inventory Control

Here's how lodging facilities managers use inventory control:

Developed and instituted inventory control procedures.
Maintained all merchandising, staffing and inventory controls for the department.

What skills help Lodging Facilities Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What lodging facilities manager skills would you recommend for someone trying to advance their career?

Dr. Kim Roberts

Professor of Operations Management, Website

Business professionals lead organizations by focused efforts that revolve around products/services, processes, and people. Business professionals work to ensure the firm's products and/or services meet customer expectations, with an eye toward an ever-changing market. They manage processes that produce or support the firm's products. This requires the ability to analyze data to make informed decisions, to drive continuous improvement, and to solve problems through critical thinking. Successful business professionals must also create climates that promote teamwork and foster collaboration.

What hard/technical skills are most important for lodging facilities managers?

Thomas Gainey Ph.D.

Chair and Professor, University of West Georgia

With the recent pandemic and the growing reliance on technology to perform many jobs, individuals have been forced to quickly develop or strengthen their technical skills. And these technical skills are in high demand by employers. Individuals with knowledge and experience with enterprise systems, Microsoft Office applications, and popular programming languages will have a significant advantage.

Do you want to know more?

List of lodging facilities manager skills to add to your resume

The most important skills for a lodging facilities manager resume and required skills for a lodging facilities manager to have include:

Reservations
Customer Service
Front Desk
Payroll
Guest Service
Performance Reviews
Guest Rooms

Dryers
Guest Satisfaction
R
Cash Control
Oversight
Hotel Policies
Food Preparation

Inventory Control
Creek
Guest Complaints
Building Maintenance
Staff Performance
POS

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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