What does a lodging facilities manager do?
Lodging facilities manager responsibilities
Here are examples of responsibilities from real lodging facilities manager resumes:
- Handle reservations, marketing, sales, wedding coordination, manage a team of ten staff.
- Manage and book lodging reservations and coordinate club activities.
- Manage several customer service incidents and tend to emergencies including the administration lifesaving CPR to a gym patron.
- Extract reports for accuracy and proper authorization; calculate and post hours, paycheck amounts, and payroll exception amounts.
- Analyze office operations and procedures, such as bookkeeping, preparations of payroll, filing, and the requisition of supplies.
- Maintain facility records and inventory files using a computerize maintenance management system (CMMS) application.
- Facilitate safety training meetings and exercises using Microsoft PowerPoint to help employees understand the potential safety hazards in their work environment.
- Detail-Orient, efficient and organize professional with extensive experience in accounting system QuickBooks and Microsoft office.
Lodging facilities manager skills and personality traits
We calculated that 22% of Lodging Facilities Managers are proficient in Reservations, Customer Service, and Front Desk. They’re also known for soft skills such as Management skills, Time-management skills, and Problem-solving skills.
We break down the percentage of Lodging Facilities Managers that have these skills listed on their resume here:
- Reservations, 22%
Managed and booked lodging reservations and coordinated club activities.
- Customer Service, 15%
Oversee all aspects of sales and customer service with focus on maximizing customer retention.
- Front Desk, 13%
Managed front desk associates and housekeeping department associates.
- Payroll, 12%
Reviewed and Processed bi-weekly departmental payroll.
- Guest Service, 7%
Maintained operations at or below budgeted numbers, while providing excellent guest service as a whole.
- Performance Reviews, 5%
Interviewed and hired new employees, scheduled work shifts, provided performance reviews, terminated employees.
Common skills that a lodging facilities manager uses to do their job include "reservations," "customer service," and "front desk." You can find details on the most important lodging facilities manager responsibilities below.
Time-management skills. Another essential skill to perform lodging facilities manager duties is time-management skills. Lodging facilities managers responsibilities require that "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." Lodging facilities managers also use time-management skills in their role according to a real resume snippet: "exercise time-management skills to deliver both food and beverage items swiftly -manage and update social media accounts such as facebook"
Problem-solving skills. Another skill that relates to the job responsibilities of lodging facilities managers is problem-solving skills. This skill is critical to many everyday lodging facilities manager duties, as "top executives need to identify and resolve issues within an organization." This example from a resume shows how this skill is used: "answered telephone calls resolved guest complaints and concerns operated cash register cleaned and sanitized units directed housekeeping staff managed all reservations"
Communication skills. A big part of what lodging facilities managers do relies on "communication skills." You can see how essential it is to lodging facilities manager responsibilities because "top executives must be able to convey information clearly and persuasively." Here's an example of how this skill is used from a resume that represents typical lodging facilities manager tasks: "establish and manages a pro-active resident relations and communications program, to achieve superb customer service. "
Leadership skills. A commonly-found skill in lodging facilities manager job descriptions, "leadership skills" is essential to what lodging facilities managers do. Lodging facilities manager responsibilities rely on this skill because "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." You can also see how lodging facilities manager duties rely on leadership skills in this resume example: "established a positive, customer-focused environment by providing consistent, diplomatic leadership and coaching to staff members. "
The three companies that hire the most lodging facilities managers are:
- Universal Health Services2 lodging facilities managers jobs
- Expedia Group1 lodging facilities managers jobs
- Asset Living1 lodging facilities managers jobs
Compare different lodging facilities managers
Lodging facilities manager vs. Director of front office
A director of front office supervises and leads the daily activities of an establishment's front office, ensuring clients receive optimal services. They are primarily in charge of setting goals and guidelines, establishing protocols and timelines, recruiting and training staff, monitoring operations to ensure the workforce functions efficiently, and solving issues and concerns if any would arise. Moreover, a director of front office empowers staff to reach goals and implements the establishment's policies and regulations to ensure operations run smoothly and efficiently.
These skill sets are where the common ground ends though. The responsibilities of a lodging facilities manager are more likely to require skills like "front desk," "fine dining," "guest service," and "dryers." On the other hand, a job as a director of front office requires skills like "quality standards," "front office operations," "customer satisfaction," and "phone calls." As you can see, what employees do in each career varies considerably.
Directors of front office earn the highest salaries when working in the real estate industry, with an average yearly salary of $70,592. On the other hand, lodging facilities managers are paid more in the finance industry with an average salary of $55,750.The education levels that directors of front office earn slightly differ from lodging facilities managers. In particular, directors of front office are 4.1% more likely to graduate with a Master's Degree than a lodging facilities manager. Additionally, they're 0.1% less likely to earn a Doctoral Degree.Lodging facilities manager vs. Innkeeper
A Rooms Director ensures smooth operation of valet services, housekeeping, communication, uniformed and concierge services, and guest services. Rooms directors provide guests with quality service with maximum productivity and room revenue. They coordinate the administrative and organizational functions and make sure that they comply with the operation standards. It is their job to create a monthly reporting system for monitoring. Also, they provide solutions for the improvement of the problem areas in the hospitality industry.
In addition to the difference in salary, there are some other key differences worth noting. For example, lodging facilities manager responsibilities are more likely to require skills like "payroll," "performance reviews," "dryers," and "r." Meanwhile, an innkeeper has duties that require skills in areas such as "clean rooms," "wine," "concierge services," and "guest relations." These differences highlight just how different the day-to-day in each role looks.
Average education levels between the two professions vary. Innkeepers tend to reach similar levels of education than lodging facilities managers. In fact, they're 2.2% more likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.Lodging facilities manager vs. Rooms director
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from lodging facilities manager resumes include skills like "customer service," "performance reviews," "dryers," and "guest satisfaction," whereas a rooms director is more likely to list skills in "cleanliness," "rooms division," "resorts," and "hotel operations. "
Rooms directors earn the best pay in the hospitality industry, where they command an average salary of $78,860. Lodging facilities managers earn the highest pay from the finance industry, with an average salary of $55,750.When it comes to education, rooms directors tend to earn similar degree levels compared to lodging facilities managers. In fact, they're 1.5% more likely to earn a Master's Degree, and 0.1% more likely to graduate with a Doctoral Degree.Lodging facilities manager vs. Hotel director
Types of lodging facilities manager
Updated January 8, 2025
