LogicMonitor jobs

- 37 jobs

Senior Digital Customer Success Strategy Manager
Logicmonitor 4.4
Logicmonitor job in Austin, TX
About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate. To learn more about life at LogicMonitor, check out our Careers Page. What You'll Do: LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work , and named one of BuiltIn's Best Places to Work for the seventh year in a row! LogicMonitor is seeking a visionary and execution-focused Senior Digital Customer Success Strategy Manager that will operationalize a scalable, AI-powered engagement model that delivers measurable value across the entire Digital customer base-efficiently, proactively, and without reliance on high-touch engagement. This individual will own the success of our digital customers and be held accountable for all business outcomes, including NRR, GRR, CSAT and Value Realization. You must be a proven leader with a track record of building robust customer loyalty, who knows how to delight customers, and improve brand loyalty. You must be a person that can scale within a rapidly growing business. As an experienced leader, a successful candidate will know how to get things done by working collaboratively across departments (Product, R&D, Marketing, Support, and CX) and organizational boundaries. The Senior Digital Customer Success Strategy Manager is expected to manage the day to day activities of the Customer Success Engineers and Managers. This includes recruiting, leading, developing and motivating both technical and non-technical teams in various roles that support our diverse customer base in a matrixed environment. They will be responsible for driving success metrics and accountable to the business for delivering on (but not be limited to) improved NPS response rates, scores and feedback, customer retention and renewals rates, increased customer usage and adoption and whitespace/upsell rates. The Senior Digital Customer Success Strategy Manager must be comfortable interacting with employees and customers at all levels, including the executive and c-levels. The ideal candidate will be highly motivated and have a passion for customers, software technology and problem solving. If you are self-driven, enjoy working in a team environment, have a pioneering spirit and enjoy helping others be successful, LogicMonitor may be a fit for you. Here's a closer look at this key role: Define and manage a KPI framework that demonstrates the impact of digital success programs on retention, NRR, product usage, and cost-to-serve. Embed value-based outcomes and success plans across segments, leveraging a standard outcome-based frameworks. Report program performance and impact to executive stakeholders, steering committees, and cross-functional partners. Drive Customer Success Outcomes - increased renewal rates and reduce churn, expand our revenue in accounts through cross-sell, influence future lifetime value through higher product adoption and drive new business growth through greater advocacy. Own customer retention and strategies for long-term customer relationship management. Define and Optimize the Customer Lifecycle. Ensure smooth transitions and positive Customer Experiences from Sales to Support and renewal, including the ability to identify and act on opportunities to advocate for the customer. Recruit, develop and lead the Customer Success Engineers and Managers, who serve as the voice of our customers and drive high levels of customer satisfaction. Own escalations from customers and Account Teams and represent them amongst all levels of the business. Responsible for measuring, managing, and improving customer health, engagement, and value realization to ensure that investments made achieve the planned results. Effectively synthesize and communicate customer needs to other parts of the business, and act as a customer champion within the company. Work collaboratively and influencing other departments to promote customer satisfaction success and implement solutions. What You'll Need: Bachelor's degree in Business Administration, Computer Science, or related field; MBA desired. 8+ years in a Customer Success/Experience or Account Management (or similar) role with responsibility for delivering measurable Customer Success results. 3+ years in a leadership role for a high growth technology business. Enterprise software a plus. Must possess a customer-centric mindset and have the ability to prioritize the customers' needs and manage to their expectations. Familiarity with AI tooling, journey orchestration, and agentic models in CS. Demonstrated success in cross-functional leadership across Product, Marketing, and R&D. Excellent communication and executive stakeholder management skills. Execution-focused mindset and ability to influence at executive and technical levels. Strong Servant Leader mindset and motivational skills. A proven leader who builds highly engaged teams, acts as mentor /coach to motivate and holds the team accountable to delivering an exceptional customer experience. Strong attention to detail and superior organizational skills. Ability to work in a fast-paced, results-oriented and team-oriented environment. Deep understanding of value drivers in recurring revenue business models. Self-motivated and comfortable with a willingness to roll up your sleeves to get the job done. Residents of California, click Here to view our California Applicant Privacy Notice. Anticipated Application Close Date: 01/13/26 LogicMonitor is an Equal Opportunity Employer At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We're committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best. For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don't just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-TD1 #LI-Hybrid #BI-Hybrid LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page. The Base Salary range for this role is:$114,765-$145,000 USD Our goal is to ensure an accessible and inclusive experience for every candidate. If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form. Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor's U.S. Pay Transparency Nondiscrimination Provision.
$114.8k-145k yearly Auto-Apply 37d ago
Senior HR Program Manager
Logicmonitor 4.4
Logicmonitor job in Austin, TX
About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate. LogicMonitor is seeking an experienced Senior HR Program Manager to design, build, and operationalize programs that elevate the employee experience and strengthen our organizational capability. This role spans Leadership Development, Manager Development, and Employee Development (career growth and mobility) - and includes building frameworks for talent assessment, succession planning, career leveling, and promotions. As we evolve how we grow our people, this role will also ensure that our programs are AI-forward and data-informed - meaning we'll integrate modern technology and insights to make learning more personalized, scalable, and impactful. You'll partner closely with the Head of Global Business Partners (who owns the overall strategy) and work collaboratively across Employee Success, HR Operations, and the business to deliver meaningful, measurable outcomes. Here's a closer look at this key role: Program Design & Delivery Design, build, and launch high-impact leadership, manager, and employee development programs that align with LogicMonitor's culture and business priorities. Refresh existing programs to incorporate AI-enhanced learning tools, adaptive content, and digital coaching experiences that make development more accessible and effective. Ensure programs are measurable, iterative, and scalable, using feedback and data to continuously improve impact. Talent Management Frameworks Build and operationalize frameworks for talent reviews, succession planning, and career leveling. Partner with HRBPs and People Analytics to use data - including AI-driven insights - to identify skill gaps, measure readiness, and support advancement. Help design clear, transparent processes for promotion and career progression, ensuring consistency across the organization. Operational Excellence Develop governance, toolkits, and communication plans to ensure programs run smoothly and consistently across geographies and business units. Partner with HR Operations and Systems teams to integrate AI-enabled process improvements that enhance efficiency and user experience. Build dashboards and metrics to evaluate participation, adoption, and impact. Strategic Collaboration Partner closely with HRBPs, business leaders, and functional experts to align talent initiatives with evolving business needs. Contribute to the development of LogicMonitor's AI literacy and enablement efforts - helping leaders and employees understand how AI can support better learning, management, and performance. Stay current on emerging trends in talent, learning, and technology to ensure our programs remain modern and competitive. What You'll Need: 8+ years of experience in Talent Management, Learning & Development, or Organizational Development, ideally in a high-growth tech environment. Proven success designing and executing global, enterprise-wide development programs. Strong program management and change leadership capabilities. Experience leveraging technology - including AI-based learning tools or analytics - to enhance talent programs. Exceptional collaboration and communication skills, with the ability to influence across all levels. A passion for building a culture of continuous growth, and curiosity about how technology can amplify human potential. Residents of California, click Here to view our California Applicant Privacy Notice. Anticipated Application Close Date: 01/06/25 LogicMonitor is an Equal Opportunity Employer At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We're committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best. For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don't just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-CB1 #LI-Hybrid #BI-Hybrid LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page. The Base Salary range for this role is:$114,765-$143,430 USD Our goal is to ensure an accessible and inclusive experience for every candidate. If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form. Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor's U.S. Pay Transparency Nondiscrimination Provision.
$114.8k-143.4k yearly Auto-Apply 46d ago
Senior Technical Account Manager
Scale Computing Inc. 3.7
Austin, TX job
Job DescriptionDescription: Job Type: Full-time, hybrid Company: Scale Computing, Inc (fka Acumera, Inc.) About Scale Computing Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Position Overview The Senior Technical Account Manager serves as a trusted technical advisor and strategic partner to Scale Computing's customers, supporting them from post-implementation through long-term growth and optimization. In addition to managing complex customer environments, this role provides advanced technical guidance, influences best practices, and supports continuous improvement across customer engagements. Senior TAMs are expected to operate with a high degree of autonomy, handle more complex and strategic accounts, and act as informal leaders within the Technical Account Management function-mentoring peers and partnering closely with cross-functional teams. This position is based in Austin, TX, and requires on-site presence at our headquarters multiple days per week, as well as periodic travel throughout the year to attend client meetings. Key Responsibilities Act as the main point of contact for Scale Computing Clients to provide supportability, performance, and best practices related to our AcuVigil managed networking system and Edge server products. Serve as a true strategic partner to clients, aligning Scale Computing solutions with their business goals and technical needs over multiple years. Facilitate customer meetings and conference calls to provide updates, address concerns, and align on technical and strategic objectives. Lead complex client onboarding processes, including post-implementation support and coordination, to ensure a seamless transition and optimal client experience. Perform advanced troubleshooting, root cause analysis, and system health checks; clearly communicate findings to customer and internal stakeholders. Develop deep expertise in Scale Computing products and platforms, using dashboards and tools to guide customers through data-driven decision-making. Possess a strong understanding of network switches, cellular backup solutions, server clusters, and firewalls, with the ability to confidently discuss and address client inquiries on these technical topics. Collaborate closely with Sales, Support, Product, and Engineering teams to advocate for customer needs and drive successful outcomes. Contribute to the continuous improvement of documentation, processes, and customer engagement models. Requirements: Required Qualifications Proven experience successfully managing and delivering outcomes for enterprise or multi-site customers in a previous customer-facing technical role. Strong technical foundation in networking and infrastructure technologies, including switches, firewalls, VPNs, server clusters, and distributed environments. Demonstrated experience with Windows and Linux systems, VLANs, switch configuration, firewalls, and IPSec VPNs (Cisco, Fortinet). Excellent analytical, problem-solving, and communication skills. Ability to manage multiple priorities while maintaining strong attention to detail. Comfortable working cross-functionally with both technical and non-technical teams. Demonstrated ability to quickly learn new networking and edge products, and a history of proactively seeking out training opportunities to stay current on technology. Preferred Qualifications Experience acting as a technical lead or mentor for other Technical Account Managers or support engineers. Demonstrated ability to manage complex customer escalations and executive-level communications. Experience contributing to or influencing post-sales strategy, customer engagement models, or process improvements. Comfort partnering with Sales on renewals, expansions, or account planning. Experience working in managed services, networking, or infrastructure-focused organizations. Ability to translate technical challenges into clear business impact and recommendations. Interest in or experience with informal leadership, coaching, or cross-team initiatives. Education and Experience A minimum of a 2-year college degree or equivalent experience required. 4+ years of experience in a customer-facing technical role (networking, infrastructure, or related). Join the VOICE of Scale ComputingAt Scale Computing, our values guide everything we do: Vigilant - Ever watchful, we solve issues before they become problems Owner - We act with speed, accountability, and results Integrity - Doing the right thing creates value for all Champion - We support our clients with innovative services Empower - We share knowledge to enable leadership and growth Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check.
$88k-132k yearly est. 6d ago
Deployment Technician (Tier 2)
Scale Computing Inc. 3.7
Austin, TX job
Job DescriptionDescription: Who We Are Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. We're a growing company looking for motivated professionals to join our team! What We're Looking For The Deployment Technician is responsible for executing scheduled nightly installations and migrations for Acumera's customers. This role ensures deployments are completed efficiently, accurately, and fully documented in coordination with the U.S. deployment and vendor teams. Requirements:Responsibilities Execute nightly installations and hardware migrations following Scale's deployment SOPs. Communicate directly with field vendors and technicians to coordinate site activities. Validate network connectivity, VPN tunnel health, and device registration in our proprietary network management tool. Update all deployment tickets in JIRA with accurate time, activity, and completion notes. Report incomplete tasks or issues to the Senior Deployment Specialist for escalation. Participate in end-of-shift handoff documentation in Slack. Follow detailed checklists for each customer deployment type (restaurant, convenience store, retail locations) Ensure quality and consistency across every deployment. Support cross-training and peer mentoring to maintain team flexibility. Qualifications Associate degree or diploma in Networking, Information Systems, or equivalent experience. 2-3 years of experience in IT deployment, helpdesk, or NOC operations. Familiarity with network devices (routers, firewalls, switches) and structured cabling. Experience with Firewalls, JIRA, Confluence, and Network management tools preferred. Excellent attention to detail, communication, and documentation accuracy. Must be available for 7:00 AM - 4:00 PM IST overnight shift. Perks and Benefits Group medical insurance. Casual dress code. Hybrid Work schedule Paid company holidays. Cab Facilities. Fully stocked snacks at office. Vibrant and Inclusive Workplace Atmosphere. Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check.
$37k-51k yearly est. 20d ago
Broadband Analyst
Scale Computing Inc. 3.7
Austin, TX job
Job DescriptionDescription: Who We Are Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Job Overview The Broadband Analyst is an entry-level technical support role within Scale Computing's Broadband team. The position focuses on triaging support tickets, performing basic troubleshooting, and escalating issues as needed. You'll collaborate with both customers and internal teams to ensure quick and effective resolution of broadband-related incidents. This role is ideal for individuals who are eager to grow in IT support, network operations, or telecommunications. Responsibilities: Monitor and triage incoming support tickets related to broadband connectivity and WAN failover events Perform basic troubleshooting: check equipment status, power, cabling, and initiate modem/firewall reboots Contact Internet Service Providers (ISPs) to schedule dispatches or equipment replacements Escalate unresolved issues to Tier 2 or Engineering teams with clear documentation Assist with routine maintenance tasks such as firmware or app updates Document troubleshooting steps and contribute to internal knowledge base updates Collaborate with teammates and other departments on cross-functional projects What This Role Does Not Include: Advanced network engineering or firewall configuration Software development or scripting tasks Infrastructure planning or system architecture decisions (handled by Tier 2+ and Engineering teams) What We're Looking For: A customer-first mindset with strong communication skills (written and verbal) A willingness to learn and grow in networking and IT support Interest in troubleshooting concepts like DNS, IP addressing, and VPNs Ability to multitask, prioritize, and stay organized Team-oriented with a proactive and detail-focused approach Qualifications: 1+ year of experience in a customer support role (technical support preferred) High school diploma or equivalent required Coursework or experience in IT/networking is a plus Must be able to work onsite at our Central Austin office at least 3 days per week Education or Experience High School diploma (or equivalent) required Perks of Acumera Health benefits start on first of the month following date of hire 401(k), FSA, HSA Casual dress code Fully stocked kitchen Vibrant and Inclusive Workplace Atmosphere Paid company holidays Discretionary time off policy Central Austin location with free parking Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check Requirements: Compensation: $18.75 per hour Location: Austin Nice to Have: Bilingual in Spanish/French Nice to Have: Experience with Fortinet, Meraki Prior Customer Service Experience: Highly valued, even if not directly related to tech Certifications: CompTIA certifications preferred Team Dynamic: Supportive, collaborative, fast-paced environment Shift Options: 6 am-3 pm or 12 pm-9 pm, Sun-Thurs and Tues-Sat Comfort: Ability to sit for long periods Call Volume: Expectation of handling 20-30 calls a day Learning: Ability to absorb a lot of information quickly Resource Utilization: Utilize provided resources and eager to acquire knowledge
$18.8 hourly 25d ago
NOC Analyst
Scale Computing Inc. 3.7
Austin, TX job
Job DescriptionDescription: Who We Are Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Job Overview As the Junior Support Analyst within the AcuVigil Platform Support vertical at Scale Computing, your primary role is to serve as the initial point of contact for customers utilizing the AcuVigil Platform. You are crucial in providing timely and effective support by promptly responding to customer inquiries, diagnosing and resolving technical issues, and ensuring comprehensive documentation of customer interactions and solutions. This role will collaborate closely with cross-functional teams, and your responsibilities include escalating complex issues to higher support analysts when necessary and contributing to the overall efficiency of the AcuVigil Platform by following established support processes. Your customer-centric approach, strong communication skills, and adaptability to evolving technologies are crucial to maintaining customer satisfaction and the smooth operation of the AcuVigil Platform. This role is open to applicants in Austin, TX and Tallahassee, FL. Responsibilities: Respond to customer inquiries and issues via phone, email, or chat. Expectation of handling multiple calls a day, along with email, ticketing, and instant messaging Diagnose and resolve Tier 1 technical issues with Acumera's products and services. Document customer interactions and solutions for future reference. Escalate complex issues to higher support tiers when necessary. Collaborate with cross-functional teams to address customer needs. Requirements: Minimum Qualifications: Strong communication and interpersonal skills. Basic understanding of networking and technical troubleshooting. Ability to follow processes and procedures accurately. Customer-focused with a positive attitude. Quick learner and adaptable to new technologies. Preferred Qualifications Bilingual in Spanish/French Experience with Fortinet, Meraki Knowledge of Linux and standard Linux commands a plus Prior Customer Service Experience: Highly valued, even if not directly related to tech Shift Options: Shifts rotate between days, evenings, nights, and weekends Ability to absorb a lot of information quickly Ability to utilize provided resources and eager to acquire knowledge Education or Experience High School diploma (or equivalent) required CompTIA certifications preferred Environment and Physical Requirements Ability to sit at a computer for extended periods of time Ability to work a hybrid schedule Perks of Acumera Health benefits start on the first of the month following date of hire 401(k), FSA, HSA Casual dress code Fully stocked kitchen Vibrant and Inclusive Workplace Atmosphere Paid company holidays Discretionary time off policy Central Austin location with free parking Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check.
$45k-62k yearly est. 9d ago
Employee Communications Director
Logicmonitor 4.4
Logicmonitor job in Austin, TX
About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate. To learn more about life at LogicMonitor, check out our Careers Page. What You'll Do: LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work , and named one of BuiltIn's Best Places to Work for the seventh year in a row! As the Employee Communications Director, you will play a pivotal role in leading the strategy, planning and execution of our internal communications globally. Reporting to the Sr. Director, Corporate Communications, this high-impact role is responsible for fostering a strong and cohesive company culture by driving clear, timely and engaging communications to all LogicMonitor employees. You will partner closely with the Executive Team, HR, Corporate Communications and cross-functional leaders to align internal messaging with our business goals and values. The right candidate will have a deep understanding of: Strategic internal communications in high-growth, global organizations Executive communications and change leadership Engagement-driven content and channel strategy This highly visible and strategic role will work as a close collaborator with the entire leadership team and work in close alignment with the Marketing organization. Here's a closer look at this key role: Strategic Leadership Scale and implement a company-wide internal communications strategy that supports LogicMonitor's business objectives and cultural values. Serve as a trusted advisor to the SLT and executive stakeholders, guiding effective leadership communications. Own the integration of LogicMonitor's vision, values, mission and milestones (V2M2), ensuring alignment across all touchpoints. Core Program Ownership: Lead the planning, content development and facilitation of all-employee meetings including All-Hands, Company Kick-Off, SLT Offsites, quarterly updates and major announcements. Partner with HR, People and Culture on internal campaigns that drive engagement, recognition, DEI initiatives and organizational transformation. Manage regular cadence of 1-to-many comms from the CEO, ELT and SLT, including newsletters, leadership blogs and video messages. Optimize and maintain a centralized calendar of internal communications to ensure coordination and minimize noise. Adopt and evolve internal communications best practices with a focus on Slack, email and internal resource platforms. Tactical Execution Draft compelling internal content that is clear, consistent and authentic, regardless of platform (Executive emails, Slack, digital signage, etc.). Partner with internal stakeholders to support change communications and employee lifecycle moments. Identify channels and platforms (Slack, Confluence, video, etc.) to optimize reach and engagement. Analyze engagement metrics and employee feedback to continuously improve content and delivery. What You'll Need: 10+ years of experience in internal/employee communications. Proven success in leading employee communications in a global, fast-paced, tech-forward company. Exceptional storytelling, writing and editing skills with the ability to distill complex ideas into clear messaging. Strong EQ and executive presence; comfort interfacing directly with C-level leadership. Proficient in internal communications platforms and analytics, with deep expertise in Slack optimization. Experience supporting corporate change management, culture-building and executive visibility is a plus. Exceptional written and verbal communication skills with a particular strength in storytelling. Strong ability to simplify complex ideas into clear and impactful visuals and narratives. A strategic thinker with a creative mindset and impeccable attention to detail. Highly organized and capable of managing multiple priorities in a fast-paced, dynamic environment. Collaborative and adaptable, with strong interpersonal skills to build trust and alignment across teams. Experience using AI tools to enhance productivity, innovation, or problem-solving. Residents of California, click Here to view our California Applicant Privacy Notice. Anticipated Application Close Date: 9/1/2025 LogicMonitor is an Equal Opportunity Employer At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We're committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best. For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don't just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-CB1 #LI-Hybrid #BI-Hybrid LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our careers page. The Base Salary range for this role is:$158,400-$185,000 USD Our goal is to ensure an accessible and inclusive experience for every candidate. If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form. Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor's U.S. Pay Transparency Nondiscrimination Provision.
$158.4k-185k yearly Auto-Apply 9d ago
Senior Financial Analyst
Logicmonitor 4.4
Logicmonitor job in Austin, TX
About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate. To learn more about life at LogicMonitor, check out our Careers Page. What You'll Do: LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work , and named one of BuiltIn's Best Places to Work for the seventh year in a row! As a Senior Financial Analyst on LogicMonitor's Corporate FP&A team, you will play a pivotal role in building, managing, and refining our consolidated corporate forecast across Revenue, EBITDA, and Cash. You'll partner closely with team members and cross-functional stakeholders to validate assumptions, ensure forecast accuracy, and provide meaningful financial insights that guide strategic decision-making. You will support the development of executive-level financial presentations, conduct ad hoc analyses, and continuously improve processes to enhance the efficiency, clarity, and compliance of our forecasting and reporting framework. This role also involves assisting in the management and enhancement of our financial forecasting systems to ensure data integrity and scalability as the business grows. The ideal candidate is a proactive, detail-oriented finance professional who enjoys translating complex data into actionable insights. You'll combine analytical depth with strong business judgment-helping leadership understand performance trends, prioritize resources, and make decisions that drive sustainable growth and value creation. Here's a closer look at this key role: Help own the corporate forecast model by partnering with team members and accounting to confirm inputs and assumptions. Collaborate with the team to review and make daily updates to financial forecast Participate in and help drive accounting close deliverables such as review of close entries, variance analysis, and monthly commentary on results. Support Annual Planning Process through validating assumptions and inputs, and creating presentation material for leadership and board. Define and manage KPIs and provide key insights to leadership. Drive process changes and improvements across the team. Manage monthly and quarterly reporting. Assist in creation and update of presentation material and ensure accuracy of information. Conduct Adhoc analysis and reporting as needed. What You'll Need: 4-5 years of experience in corporate finance within a high-growth SaaS business (investment banking, equity research, consulting, or accounting background a plus) Bachelor's degree in Finance, Accounting, Economics, or a related field Strong analytical and problem-solving skills with the ability to think strategically and independently Demonstrated experience in financial forecasting, budgeting, and data analysis Advanced Excel proficiency, including financial modeling and data visualization Excellent verbal and written communication skills; able to collaborate effectively across all levels of the organization Experience supporting senior leadership with presentations, board materials, and strategic planning insights Demonstrated experience identifying and implementing process improvements in reporting or forecasting Experience using AI tools to enhance productivity, innovation, or problem-solving Residents of California, click Here to view our California Applicant Privacy Notice. Anticipated Application Close Date: 01/26/26 LogicMonitor is an Equal Opportunity Employer At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We're committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best. For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don't just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-SS1 #LI-Hybrid #BI-Hybrid LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our careers page. The Base Salary range for this role is:$86,205-$115,000 USD Our goal is to ensure an accessible and inclusive experience for every candidate. If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form. Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor's U.S. Pay Transparency Nondiscrimination Provision.
$86.2k-115k yearly Auto-Apply 25d ago
Territory Sales Representative (Canada)
Scale Computing Inc. 3.7
Austin, TX job
Job DescriptionDescription: Type: Full Time Department: Sales Role: Territory Sales Representative (TSR) Who We Are Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Scale Computing is the right fit for you if you are passionate about technology and embrace the opportunity to be part of an exciting shift in the industry. We pride ourselves in our company culture, developed around our core values of Vigilance, Ownership, Integrity, Championing and Empowerment! We seek to hire only the best people for the right jobs. We look for highly motivated, smart and thoughtful leaders to fill our team. Job Overview As a Territory Sales Rep, your responsibility is to deliver consistent production and growth by handling a volume of new/run-rate opportunities, managing a pipeline, teaming with partners for new business, and staffing various field-marketing events. Scale is a 100% channel-based company, therefore experience in working with the channel is a plus. Requirements: Qualifications and Key Responsibilities BA or BS Degree Minimum of 5 years' technical sales experience Proven track record of outperforming goals Willing to travel up to 25% Personal Qualities: integrity, strong work ethic, self-motivated, creative and team player Proficient with verbal and written communications, including presentation skills Ability to work in a fast-paced environment and adapt to changing needs and priorities Ability to work across all levels of an organization and to effectively communicate and collaborate with a diverse range of people and job functions Has a strong understanding of the sales process and Channel Sales Ability to communicate with senior managers and executives about their business challenges Compensation and Other Benefits At Scale Computing, we offer a competitive base salary plus strong revenue-based commission. Scale's sales compensation programs offer competitive OTEs and uncapped commission accelerators for over performance of key milestones. Scale Computing also has company sponsored comprehensive medical, dental, and vision coverage, competitive PTO and holidays, 401K and quick, comprehensive automated expense management.
$21k-44k yearly est. 6d ago
Business Systems Architect
Scale Computing Inc. 3.7
Austin, TX job
Job DescriptionDescription: Department: Business Systems & Analytics Reports to: Director of Business Systems & Analytics This is a full-time, hybrid position based in Austin, TX or Indianapolis, IN and requires on-site presence multiple days per week. Who We Are Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Job Overview The Business Systems Architect will own and manage internal and external users and user experience on Salesforce.com and other integrated systems that form the operational backbone of Scale Computing. This is a functional, hands-on role that partners closely with internal Salesforce Administrators, external developers, and business stakeholders. The key to success in this role is working with stakeholders to define requirements and needs and understand how they play into Company goals to enable optimal user interaction and efficiency. We believe best-ever experiences start from the inside out - so we're looking for an approachable, friendly team player. Responsibilities Run, manage and analyze the Salesforce implementations within the organization Direct involvement and oversight of developing business requirements, process analysis, specifications, process flows, application design, application configuration, and testing. Help develop the ongoing Salesforce.com roadmap to support Scale Computing's strategic initiatives. Facilitate project prioritization meetings with business leaders and gain consensus on the project roadmap Serve as the technical expert on Salesforce.com projects Provide mentoring and guidance to other team members as they fulfill real-time feature requests and troubleshoot issues and assists in prioritization of helpdesk tickets if needed Contribute to adoption by improving the user experience through standardization, documentation, training, and ongoing usability improvement initiatives Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress Work with the team on release and environment management including sandbox usage planning, metadata and data migration, environment comparisons, and version control Develop test plans and lead testing cycles (both QA and UAT) Drive and support continued education and technical certification obtainment for the Business Systems team Analyze and implement Salesforce release features in accordance with the yearly cycle Maintain annual reviews of overall systems, health, security, and technical debt Requirements: Minimum 5 years of Salesforce experience, including senior administrator-level and Platform App Builder capabilities Salesforce CPQ knowledge required Strong data analytical skills Strong business acumen, technical aptitude and attention to detail Demonstrated ability to manage and prioritize multiple projects and ticketing systems and cross functional workstreams Ability to clearly & concisely communicate with users in different roles and with varying skill sets Positive attitude, growth mindset, and ability to take initiative with minimal supervision Preferred Qualifications Experience in the following areas is a plus: Salesforce Ecosystem Tools: CPQ, Lightning, Service Cloud, Experience Cloud, Pardot Workflow & Automation Platforms: Zapier, Formstack, Jotform Document & e-Signature Tools: Dropbox Sign, PandaDocs, Box, Docusign Technical Salesforce Utilities: Salesforce Workbench, DataLoader, APEX, or similar development / debugging tools Ideal candidates may also: Enjoy analytical troubleshooting and data-driven problem solving Work with strong attention to detail and data accuracy Proactively recommend system improvements Communicate and collaborate effectively across teams, both in-office and remote Understand Salesforce database structures, capabilities, and limitations Have experience implementing Salesforce end-to-end Thrive in a fast-paced, evolving environment with high autonomy Education or Experience 5 years minimum Salesforce experience, senior administrator skills required Bachelor's degree or equivalent work experience Perks of Scale Computing Competitive Health Plan including Medical, Dental, Vision, STD, LTD, & Life Insurance options beginning on first of the month following date of hire 401(k), FSA, HSA Casual dress code Fully stocked kitchen Vibrant and Inclusive Workplace Atmosphere Paid company holidays Discretionary time off policy Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.
$93k-135k yearly est. 12d ago
Senior Solutions Engineer
Logicmonitor 4.4
Logicmonitor job in Austin, TX
About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate. To learn more about life at LogicMonitor, check out our Careers Page. What You'll Do: LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work , and named one of BuiltIn's Best Places to Work for the seventh year in a row! We are is seeking a Senior Solutions Engineer to lead the delivery of our most advanced technical solutions. As a vital member of the Professional Services team, you'll work directly with customers while collaborating closely with Customer Success Management, Tech Support, and Training teams. In this role, you'll tackle our most challenging projects, support enterprise customers with innovative solutions, and drive key internal initiatives to elevate our service excellence. Here's a closer look at this key role: Lead Complex Deployments: Spearhead large-scale, intricate Professional Services engagements to ensure seamless execution. Drive Product Enhancements: Identify product gaps, feature requests, and issues, and communicate these insights to Product and Development teams. Deploy Custom Integrations: Implement tailored integrations using REST APIs to extend functionality within and beyond the LogicMonitor platform. Advocate Best Practices: Share technical best practices and lessons learned with peers to elevate team performance. Stay Informed: Continuously monitor new product features, updates, and enhancements by leveraging internal resources. Collaborate on Scoping: Serve as a key sounding board for Solutions Architects during the scoping of complex customer engagements. Plan Iteratively: Prioritize and schedule deliverables using an iterative development approach to ensure agile execution. Design & Implement Solutions: Create, document, code, and test technical solutions for new tools, automations, or system enhancements. Agile Execution: Implement solutions following agile software development methodologies for rapid, high-quality delivery. Customer-Centric Automation: Translate customer requirements into automation products that support the growth of Professional Services. Envision System Enhancements: Analyze business requirements to conceptualize and new system features and functionalities. Troubleshoot & Resolve: Diagnose and resolve automation or application issues to maintain optimal performance. Mentor & Educate: Guide team members on advanced scripting concepts, including Big O notation, multi-threading, cookie management, and data caching. What You'll Need: Bachelor's degree in Computer Science or a related field, or equivalent experience. 4+ years of software development experience in commercial or enterprise environments. 3+ years of hands-on development using Python, Go, Java, or JavaScript. Strong grasp of programming concepts and effective debugging techniques. Robust knowledge of modern web architectures, microservices, and APIs. Familiarity with AWS services and other cloud platforms. Experience using AI tools to enhance productivity, innovation, or problem-solving. Residents of California, click Here to view our California Applicant Privacy Notice. Anticipated Application Close Date: 12/22/25 LogicMonitor is an Equal Opportunity Employer At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We're committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best. For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don't just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-DW1 #LI-Hybrid #BI-Hybrid LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page. The Base Salary range for this role is:$94,815-$130,000 USD Our goal is to ensure an accessible and inclusive experience for every candidate. If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form. Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor's U.S. Pay Transparency Nondiscrimination Provision.
$94.8k-130k yearly Auto-Apply 52d ago
Deployment Team Lead (Tier 3)
Scale Computing Inc. 3.7
Austin, TX job
Job DescriptionDescription: Who We Are Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. We're a growing company looking for motivated professionals to join our team! What We're Looking For The Overnight Team Lead oversees the nightly deployment operations for Scale's global network rollout projects. This position ensures smooth execution of customer cutovers, manages shift performance, and coordinates directly with U.S. leadership to maintain deployment continuity between time zones. Responsibilities Manage daily overnight shift operations and delegate work among deployment technicians. Oversee nightly customer cutovers, ensuring proper coordination with field vendors and the NOC. Serve as the Tier 3 escalation point for complex network and configuration issues. Track and report nightly metrics: cutovers completed, escalations handled, tickets pending action. Conduct daily handoff reporting through Confluence and Slack to U.S. Deployment Leadership. Maintain documentation accuracy across JIRA, AcuVigil, and HubSpot. Provide coaching, performance feedback, and ongoing mentoring to Tier 2 technicians. Participate in cross-team reviews and process improvement initiatives. Ensure compliance with SOPs, handoff templates, and shift reporting timelines. Requirements: Bachelor's degree in Information Technology, Computer Networking, or related field. 5+ years of experience in network deployments, implementation, or operations. Strong background in Firewall, and enterprise routing/switching technologies. Hands-on experience with JIRA, Confluence, and Slack for project management. Proven leadership in managing small technical teams under tight deployment timelines. Excellent written and verbal communication skills. Availability for 7:00 AM - 4:00 PM IST shift (U.S. overnight hours). Perks and Benefits Group medical insurance. Casual dress code. Hybrid Work schedule Paid company holidays. Cab Facilities. Fully stocked snacks at office. Vibrant and Inclusive Workplace Atmosphere. Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check.
$65k-92k yearly est. 20d ago
Regional Channel Manager - TOLA
Scale Computing Inc. 3.7
Austin, TX job
Job DescriptionDescription: Job Type: Full-time, hybrid Department: Sales Who we are: Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Scale Computing is the right fit for you if you are passionate about technology and embrace the opportunity to be part of an exciting shift in the industry. We pride ourselves in our company culture, developed around our core values of Vigilance, Ownership, Integrity, Championing and Empowerment! We seek to hire only the best people for the right jobs. We look for highly motivated, smart and thoughtful leaders to fill our team. Job Overview: As Regional Channel Manager, your responsibility is to recruit, develop and nurture relationships between Scale Computing and channel partners throughout your territory. Your ability to penetrate new territories and align efforts from departments across both organizations is critical to your being successful in this role. Working with key stakeholders on supporting teams from Territory Sales, Systems Engineering, Marketing, Alliances and Sales Operations will be a key resource for you to attain and exceed your goals. Key Responsibilities: The role of Regional Channel Manager is to work directly with partners to develop, enable and nurture that relationship in order to build sales opportunities. You will be working alongside our Regional Sales Managers and Systems Engineers to strategically, and cooperatively, develop our channel presence in each region. • Develop sales opportunities with partners • Recruit, qualify and train new channel partners. • Work closely with each region to develop and execute on a sales strategy • Plan and coordinate channel activities specific to your territory • Leverage internal resources to enable and onboard partners • Develop, execute and evaluate go-to-market plans with channel partners Requirements: • Personal Qualities: leadership abilities, integrity, work ethic, self-motivated, creative and driven. • Proficient with verbal and written communications, including presentation skills. • Ability to work in a fast-paced environment and adapt quickly to changing needs and priorities. • Ability to work across all levels of an organization and to effectively communicate and collaborate with a diverse range of people and job functions. • Has a strong understanding of the sales process and Channel Sales. • The ability to understand how technology solutions can solve business problems and translate into a profitable business model • Ability to communicate with senior managers and executives about their business challenges. • Can develop a budget to support the enablement, marketing and promotion of the partner business plans Education and Experience: • Bachelor's Degree • Minimum 5 years of experience is encouraged Perks of Scale Computing Medical, Dental, Vision Insurance 401(k), FSA, HSA Casual dress code Fully stocked kitchen Vibrant and Inclusive Workplace Atmosphere Paid company holidays Discretionary time off policy Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check.
$77k-109k yearly est. 2d ago
Technical Account Manager
Scale Computing 3.7
Austin, TX job
Full-time Description Who we are: Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Who we're looking for: As a Technical Account Manager at Scale Computing, you will act as the primary point of contact for clients following implementation and throughout their ongoing relationship with the company. In this capacity, you will work collaboratively with the Sales and Support Teams to address client concerns, monitor and analyze trends, lead strategic business reviews, and provide expert technical guidance across multi-site client locations - ensuring the successful utilization of our products and overall client satisfaction. This position is based in Austin, TX, and requires on-site presence at our headquarters multiple days per week, as well as periodic travel throughout the year to attend client meetings. Core Responsibilities: Act as the main point of contact for Scale Computing Clients to provide supportability, performance, and best practices related to our AcuVigil managed networking system and Edge server products. Serve as a true strategic partner to clients, aligning solutions with their business goals and technical needs over multiple years. Lead Client conference calls to facilitate project updates, address concerns, and align on strategic objectives. Ability to lead complex client onboarding processes, including post-implementation support and coordination, to ensure a seamless transition and optimal client experience. Understand and perform a Root Cause Analysis, and system health checks for Clients as needed while effectively communicating with company executives, sales, support, and architecture teams to drive successful completion of client requests. Develop in-depth knowledge of Scale Computing's products, including advanced technical proficiency in using dashboards and portals to guide clients through troubleshooting, while training them to effectively diagnose and interpret data relevant to their locations. Possess a strong understanding of network switches, cellular backup solutions, server clusters, and firewalls, with the ability to confidently discuss and address client inquiries on these technical topics. Demonstrate strong organizational skills to effectively triage incoming requests and respond promptly to client needs, ensuring efficient resolution and satisfaction. Make recommendations for updating and improving existing documentation within the Knowledge Base to ensure accuracy, clarity, and relevance. Requirements Successfully led and managed enterprise customer requests to completion in a past role, with a real passion for working directly with Clients. Superior analytical skills & problem solving skills, combined with the ability to provide quick resolution to problems and excellent communication. A team player with strong interpersonal skills and the ability to effectively operate with a wide variety of people and roles at all levels, both technical and non-technical. Demonstration of technical aptitude with networking products, including but not limited to Cisco, Fortinet, and equipment related to retail multi-site locations. Demonstrated knowledge of Windows and Linux, network segmentation (VLANs), switch configuration, firewalls, and IPSec VPNs. Demonstrated ability to quickly learn new networking and edge products, and a history of proactively seeking out training opportunities to stay current on technology. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at a time. Education and Experience: A minimum of a 2-year college degree or equivalent experience required. 2+ years experience in a customer-facing role. 2+ years relevant work experience. Perks of Acumera: Medical, Dental, Vision Insurance 401(k), FSA, HSA Casual dress code Fully stocked kitchen Vibrant and Inclusive Workplace Atmosphere Paid company holidays Discretionary time off policy Central Austin location with free parking Flexible work environment and an opportunity to grow as we grow. Acumera is an equal opportunity employer. The final candidates will be subject to a pre-employment background check.
$72k-106k yearly est. 60d+ ago
Lead Web Developer
Logicmonitor 4.4
Logicmonitor job in Austin, TX
About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate. To learn more about life at LogicMonitor, check out our Careers Page. What You'll Do: LogicMonitor is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work , and named one of BuiltIn's Best Places to Work for the seventh year in a row! The Lead Web Developer is responsible for owning the technical strategy, architecture, and operations of the company's web platform. This role will provide deep technical expertise, ensure scalability and performance, and act as a mentor and technical leader for the development team. Acting as a technical SME for team members, this position will focus on execution, innovation, and technical guidance, while partnering closely with leadership on roadmap and business alignment. Here's a closer look at this key role: Drive innovation by evaluating and adopting emerging web technologies Own and lead the web development technical roadmap. Serve as a trusted advisor to the marketing team and larger business on best practices, emerging technologies, and site efficiency Architect, design, and deliver scalable, secure, and high-performing web solutions Identify and resolve technical debt; create ongoing cadence for optimization Mentor developers through technical guidance, code reviews, and training Recommend areas for AI infusion within existing process and practice Champion best practices in coding, testing, CI/CD, and deployment Act as the bridge between marketing, product, and engineering: translating business goals into technical execution Ensure ongoing maintenance, monitoring, and performance optimization of web systems What You'll Need: 6+ years of professional web development experience (front-end and back-end). Global experience a plus. Expertise in modern web frameworks, system design, and architecture Demonstrated experience in taking business feedback and translating into technical requirements that solve real problems Proven ability to proactively identify and solve complex technical problems at scale Experience mentoring developers and raising technical standards across a team Strong understanding of security principles, accessibility, and performance optimization Excellent communication skills with ability to explain technical concepts to non-technical stakeholders, and vice-versa Strong cross-functional collaboration experience with all levels of stakeholders Passionate about leveraging AI tools to streamline routine administrative tasks Residents of California, click Here to view our California Applicant Privacy Notice. Anticipated Application Close Date: 02/12/2026 LogicMonitor is an Equal Opportunity Employer At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We're committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best. For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don't just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Work Authorization: At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization. Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis. We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer. #LI-SS1 #LI-Hybrid #BI-Hybrid LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our careers page. The Base Salary range for this role is:$114,765-$125,000 USD Our goal is to ensure an accessible and inclusive experience for every candidate. If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form. Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor's U.S. Pay Transparency Nondiscrimination Provision.
$114.8k-125k yearly Auto-Apply 15d ago
Senior Manager, Partner Marketing
Scale Computing Inc. 3.7
Austin, TX job
Job DescriptionDescription: Job Type: Full-time, hybrid Department: Marketing Who we are Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Who we're looking for The Senior Manager, Partner Marketing, leads partner-centric strategy, campaigns, and enablement to expand Scale Computing's two-tier partner ecosystem. This role manages a team of Partner Marketing Specialists to execute scalable co-marketing, demand-generation, and partner-enablement programs across reseller, MSP, and distribution partners. This role partners closely with Product Marketing, Sales, Channel Account Management, and Digital Marketing to build integrated campaigns, develop strategic partner plans, and accelerate pipeline contribution. The Senior Manager also acts as the lead marketing contact for key partner segments and programs. Responsibilities may evolve, and additional projects may be assigned. This position reports to the Director of Marketing. This position is hybrid and requires on-site presence multiple days per week in either our Austin, TX or Indianapolis, IN office. Responsibilities: Lead, coach, and develop a team of Partner Marketing Specialists, setting priorities, assigning ownership of initiatives, and driving high-quality execution across campaigns, MDF programs, enablement, and events. Own partner marketing strategy across reseller, MSP, and distribution channels aligned to company growth objectives. PRM Management (Impartner) Develop scalable partner plays and enablement frameworks, including co-marketing playbooks, repeatable campaigns, and partner adoption programs. Own MDF and incentive budgets, including forecasting, allocation, approvals, and ROI measurement across partner tiers. Continuously optimize MDF and incentive investment based on partner performance and ROI outcomes. Define and communicate partner program benefits and GTM opportunities, ensuring consistent messaging across collateral, the website, campaigns, and the field. Oversee partner communications and campaign deployment, including program updates, launches, and demand generation initiatives. Ensure operational excellence and performance reporting, maintaining execution standards across campaigns, events, and partner initiatives. Execute partner-led and co-branded programs that drive demand, adoption, and pipeline contribution across segments. Launch and manage partner promotions, SPIFFs, and incentives, including budget oversight, utilization tracking, and ROI reporting. Lead partner-focused events and webinars, including trade shows, regional field activities, and Scale Computing Platform//2026™, our flagship event. Evaluate sponsorships and partner event opportunities based on strategic impact and expected ROI. Track partner engagement and performance metrics, including MDF utilization, SPIFF impact, and pipeline attribution. Provide dashboards and executive-level reporting to sales and marketing leadership. Requirements: Experience in channel and partner-led marketing within the technology space Strong understanding of reseller and MSP business models PRM Management Experience Proven experience managing MDF, SPIFF, and/or channel incentive budgets Strong finance and budgeting discipline; ability to forecast and track partner ROI Demonstrated ability to build budget models and justify spend allocations Demonstrated ability to lead teams and manage multiple partner programs simultaneously Ability to create scalable marketing frameworks and repeatable partner playbooks Excellent communication, presentation, and cross-functional collaboration skills Salesforce proficiency required; strong working knowledge of Google Suite Strong project management and organizational discipline Creative thinker with experience planning modern partner marketing activities Comfort with on-site support and event execution as needed Some onsite physical effort required (packing, shipping, booth installation/dismantle up to 30lbs) Preferred Qualifications Experience managing direct reports strongly preferred Experience with B2B SaaS and/or edge computing, virtualization, or infrastructure is a plus Experience with partner events, co-marketing programs, and field marketing preferred Education and Experience Bachelor's degree in marketing, business, communications, or related field 5-7 years of experience in partner marketing, channel programs, or technology marketing Familiarity with channel incentives, MDF, partner enablement, and reseller program models Work Environment Some early, late, or weekend hours may be required Occasional travel may be required Sitting, standing, and lifting during event execution Perks of Scale Computing Medical, Dental, Vision Insurance 401(k), FSA, HSA Casual dress code Fully stocked kitchen Vibrant and Inclusive Workplace Atmosphere Paid company holidays Discretionary time off policy Central Austin location with free parking Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check.
$94k-122k yearly est. 8d ago
Associate, NOC Engineer
Scale Computing Inc. 3.7
Austin, TX job
Job DescriptionDescription: Who We Are Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Duties and Responsibilities Support network security systems deployed and managed by the organization for its customers Resolve customer issues while maintaining high levels of customer service Focus on quality customer service and continuous process improvement Act as the primary point for managing and resolving customer service technical support issues Provide customers with quick response times and first call problem resolutions Requirements Primary Skill Good understanding on networking protocols and and technical troubleshooting. Ethernet, Frame Relay, TCP/IP, HSRP, PPP, VRRP, ISDN, VPN. Working Knowledge: ARP, PING, IPCONFIG, ROUTE, NSLOOKUP commands. Routing protocols RIP/RIP2, OSPF, IGRP, IS-IS, EIGRP, BGP Must be able to configure, maintain, and troubleshoot IPSec VPNs. Hardware: Juniper Firewall (NS-5GT, SSG5, SSG140, SSG520, SSG-1000) Fortinet Firewalls (FG20C, FG100D, FG221B) Read, understand, and be able to correlate traffic logs or debug logs with specific issues or issue types. Experience installing, maintaining, supporting, and upgrading firewalls, preferably Juniper and/or Fortinet firewalls Qualifications 1-4 years of experience in a network engineer or similar technical role. Strong communication and interpersonal skills. Ability to follow processes and procedures accurately. Customer-focused with a positive attitude. Quick learner and adaptable to new technologies. Education Bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related field. Certifications such as Cisco Certified Network Associate (CCNA), CompTIA Network+, or equivalent are preferred. Benefits Group medical insurance. Casual dress code. Hybrid work schedule Paid company holidays. Cab Facilities. Fully stocked snacks at office. Vibrant and Inclusive Workplace Atmosphere. Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check. Requirements:
$51k-71k yearly est. 2d ago
Broadband Analyst
Scale Computing 3.7
Austin, TX job
Full-time Description Who We Are Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Job Overview The Broadband Analyst is an entry-level technical support role within Scale Computing's Broadband team. The position focuses on triaging support tickets, performing basic troubleshooting, and escalating issues as needed. You'll collaborate with both customers and internal teams to ensure quick and effective resolution of broadband-related incidents. This role is ideal for individuals who are eager to grow in IT support, network operations, or telecommunications. Responsibilities: Monitor and triage incoming support tickets related to broadband connectivity and WAN failover events Perform basic troubleshooting: check equipment status, power, cabling, and initiate modem/firewall reboots Contact Internet Service Providers (ISPs) to schedule dispatches or equipment replacements Escalate unresolved issues to Tier 2 or Engineering teams with clear documentation Assist with routine maintenance tasks such as firmware or app updates Document troubleshooting steps and contribute to internal knowledge base updates Collaborate with teammates and other departments on cross-functional projects What This Role Does Not Include: Advanced network engineering or firewall configuration Software development or scripting tasks Infrastructure planning or system architecture decisions (handled by Tier 2+ and Engineering teams) What We're Looking For: A customer-first mindset with strong communication skills (written and verbal) A willingness to learn and grow in networking and IT support Interest in troubleshooting concepts like DNS, IP addressing, and VPNs Ability to multitask, prioritize, and stay organized Team-oriented with a proactive and detail-focused approach Qualifications: 1+ year of experience in a customer support role (technical support preferred) High school diploma or equivalent required Coursework or experience in IT/networking is a plus Must be able to work onsite at our Central Austin office at least 3 days per week Education or Experience High School diploma (or equivalent) required Perks of Acumera Health benefits start on first of the month following date of hire 401(k), FSA, HSA Casual dress code Fully stocked kitchen Vibrant and Inclusive Workplace Atmosphere Paid company holidays Discretionary time off policy Central Austin location with free parking Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check Requirements Compensation: $18.75 per hour Location: Austin Nice to Have: Bilingual in Spanish/French Nice to Have: Experience with Fortinet, Meraki Prior Customer Service Experience: Highly valued, even if not directly related to tech Certifications: CompTIA certifications preferred Team Dynamic: Supportive, collaborative, fast-paced environment Shift Options: 6 am-3 pm or 12 pm-9 pm, Sun-Thurs and Tues-Sat Comfort: Ability to sit for long periods Call Volume: Expectation of handling 20-30 calls a day Learning: Ability to absorb a lot of information quickly Resource Utilization: Utilize provided resources and eager to acquire knowledge
$18.8 hourly 60d+ ago
Area Vice President, Enterprise Sales
Logicmonitor 4.4
Logicmonitor job in Austin, TX
About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This position is open to remote employees - with the flexibility to work out of your home office full-time. You'll have easy access to and support from your manager, and frequent video meetings to keep you seamlessly integrated into your team. If you travel to one of our Center of Energy - vibrant locations where our teams connect, collaborate, and innovate - you'll be able to work out of our office spaces while you connect and collaborate with your team. To learn more about life at LogicMonitor, check out our Careers Page. What You'll Do: LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work , and named one of BuiltIn's Best Places to Work for the seventh year in a row! This is a once in a lifetime opportunity to be a part of an organization with an outstanding product, incredible market fit and opportunity, and fun-loving culture. LogicMonitor started with solving the hard problem first - IT Infrastructure Monitoring. As we grow our business, we are rapidly looking to solve more of the IT world's challenges. Our vision of Unified Observability will position us to disrupt both the Log and Application Performance Monitoring markets this year. The Associate Vice President, Enterprise Sales will be responsible for building, managing, and scaling a world-class enterprise sales team as we proliferate in our current markets and look to expand in the future. Here's a closer look at this key role: Team Leadership: Lead and develop RVP-level talent across North America, fostering leadership growth and sustaining top-tier enterprise performance. Revenue Achievement: Consistently achieve or exceed revenue targets and regional growth goals. Value-Based Selling: Drive value-driven sales strategies and elevate executive-level engagements to secure large, strategic enterprise deals. Forecasting & Reporting: Deliver accurate forecasts and insights to senior executives and the board to inform strategic decisions. Market Insight: Analyze market trends and customer needs to guide sales strategy and targeted engagement. Competitive Strategy: Develop and execute competitive strategies that increase win rates and strengthen customer relationships. Stakeholder Collaboration: Partner cross-functionally with senior leaders to align customer priorities with business objectives. Enablement & Onboarding: Collaborate with Sales Enablement and Sales Engineering leaders to optimize onboarding and training for new hires. Capacity Planning: Manage headcount and territory planning to ensure alignment with AOP and revenue objectives. Performance Optimization: Analyze sales metrics to identify performance trends and drive continuous improvement. What You'll Need: 15+ years of experience selling cloud-based enterprise applications. 5+ years leading high-performing enterprise sales teams, including experience managing front-line leaders. Demonstrated history of consistently driving results against aggressive revenue targets. Proven track record of scaling companies with diverse product portfolios, achieving 5× growth over a three-year period as part of a rapid expansion phase. Experience operating within a channel partner-driven go-to-market model, effectively leveraging partners to accelerate growth. Skilled in engaging technical audiences and influencing C-level leaders (CIO, CTO); familiarity with Observability or related domains is a plus. Hands-on experience leveraging AI and intelligent tools to optimize sales processes and improve team productivity. Thrives in fast-paced, high-growth environments with exceptional critical thinking, influencing, and multitasking skills under tight deadlines. Bachelor's degree or equivalent experience. Residents of California, click Here to view our California Applicant Privacy Notice. Anticipated Application Close Date: 01/05/26 LogicMonitor is an Equal Opportunity Employer At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We're committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best. For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don't just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-TD1 #LI-REMOTE LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page. The Base Salary range for this role is:$152,508-$260,000 USD Our goal is to ensure an accessible and inclusive experience for every candidate. If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form. Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor's U.S. Pay Transparency Nondiscrimination Provision.
$152.5k-260k yearly Auto-Apply 46d ago
Tier 1 Technical Customer Support Engineer
Scale Computing Inc. 3.7
Austin, TX job
Job DescriptionDescription: Who We Are Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. We're a growing company looking for motivated professionals to join our team! The Tier 1 Technical Customer Support Engineer is the most critical role in supporting our post-sales Scale Computing customers because our number one goal is to make our customers exceptionally happy when they seek our support. We believe in the best-ever experiences from the inside out - so this means we're looking for an approachable, friendly candidate who will love their co-workers as much as we love them. A successful Tier 1 Support Engineer requires impeccable problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment. Our employees are intelligent, enthusiastic, entrepreneurial, and actively create the vision of Scale Computing. Tier 1 Support Engineers will work directly with Tier 2 Support Engineers and Support Management to maintain an above-industry average Net Promoter Score (NPS) and meet/exceed Team and Individual goals and Key Performance Indicators (KPIs) as established by Support Management. Bonus points for those who are obsessed with high customer satisfaction. Great candidates will look like this: Enjoy troubleshooting and problem-solving analytically Understand customer needs and ensure clarity on the status of technical issues A team player who can work well within the team and collaborate cross-functionally, especially in a remote environment An excellent communicator, written and verbal, who is efficient and effective with customers and colleagues via web conferences, email, and in-person interactions A motivated self-starter who thrives on prioritization and follow-through Passionately creative in mindset and has the ability to adapt quickly to evolving business needs Requirements: Responsibilities Complete Scale Computing's Onboarding program and work with management to identify any gaps in the training plan Provide support for the Hyper-converged computing clusters for Scale Computing end-users, customers, and partners Answer customer calls and respond to customer cases via all origins (email, chat, etc.) while delighting our customers with a friendly and helpful experience Troubleshoot and problem-solve analytically while utilizing a vast knowledge base of documentation and other standard operating procedures (SOPs) Escalate issues not resolvable via knowledge base to Tier 2, as well as set customer expectations for follow-up (i.e. when to expect a follow-up contact and by whom) Participate in the on-call rotation as agreed by the Tier 1 & 2 Support team. When on-call, be prepared to address technical issues at all times Partner with our Services team for scheduled Service-related tasks, including installation of SC//Platform. Provides excellent customer service to EVERY internal and external customer Stay up-to-date on new product features and updates, and proactively seek out additional resources and training to deepen understanding of the product. Develop and maintain supplemental skills such as networking and 3rd-party product integrations, which can help enhance overall product knowledge. Requirements and useful skills/experience Learn and maintain advanced technical knowledge about all aspects of supported products and services provided by Scale Computing Understand 3rd-party applications sold and supported by Scale Computing Excellent communication skills tailored to audiences at all levels, including C-suite executives, engineering, and other business support staff Proficient organization, project management, and follow-through Hyper-proactive approach to all learning and development as well as attending to customer needs Perks and Benefits Group medical insurance. Casual dress code. Hybrid Work schedule Paid company holidays. Cab Facilities. Fully stocked snacks at office. Vibrant and Inclusive Workplace Atmosphere. Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.
$52k-77k yearly est. 25d ago

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Updated December 24, 2025

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