Logistics account executive job description

At Echo we are committed to help our Associates grow their career. Apply today and grow with Echo!

As an Account Executive, you will play an integral part in maintaining and growing positive client relationships by coordinating daily shipment requests through phone and email, confidently solving any issues that arise and proactively communicating issues or discrepancies. You will develop a profound understanding of both the fluctuating shipping market and how to navigate Echo's unique technology.

Echo is seeking an innovative Account Executive to manage relationships with our key accounts and proactively offer solutions based on shipping patterns and needs.

Our Managed Transportation department is laser-focused on providing excellent customer service to our contracted accounts. As an Account Executive, you will play an integral part in maintaining and growing positive client relationships by coordinating daily shipment requests through phone and email, confidently solving any issues that arise and proactively communicating issues or discrepancies. You will develop a profound understanding of both the fluctuating shipping market and how to navigate Echo's unique technology.
Job Responsibilities: Partnering within teams and across departments, Account Executives serve as the main point of contact for managing the shipping process for our clients, including ensuring the accuracy and timeliness of billing and proactively notifying the client of any changes. Manage existing key account relationships and offer solutions based on shipping patterns and needs Confidently problem solve any issues, such as a missed pick up, late delivery, damaged freight or incorrect billing Proactively communicate any issues to the client
Coordinate all daily shipments through phone, email and Echo's client-facing web portal Ensure accuracy and timeliness of billing while proactively notifying client of any changes Gain competency with Echo's technology and educate clients on the benefits of leveraging it Partner with other departments across Echo to track shipments, resolve any discrepancies and file claims completely and correctly in a timely manner Qualifications:
Bachelors degree0-3 years' experience Strong communication skills, both written and verbal Superior business acumen
Knowledgeable on relevant modes of transportation Team player mentality

Work Environment & Physical demands:
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
#LI-RJ1

We are Traffic Tech, the hardest working team in transport. We have one mission: to deliver the extraordinary, every time.

Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With 30 offices throughout the United States, Canada, Mexico and China, the company offers progressive & efficient solutions for moving freight by land, sea, and air.

Our platform, corporate culture and "hardest working Team in transport" has made us an industry leader. We believe that inspiring our employees and giving them opportunities for growth translates into better service for our clients. Each and every Traffic Tech employee is personally invested in ensuring our clients receive the most innovative, efficient and cost-effective solution available.
ACCOUNT EXECUTIVE

Traffic Tech has great opportunities for business development professionals who can thrive in fast-paced and highly competitive environment. The ideal candidates will be able to identify, pursue and close new business through various sales strategies. Additionally, you will be called upon to work collaboratively with a team of professionals to provide logistics and technology solutions for your clients. Nurturing positive relationships internally and externally is paramount to the success of the Account Executive.

Functions:

+ Canvas new accounts and explore new areas of business

+ Secure opportunities with decision makers

+ Establish relationships with account C-suite

Responsibilities:

+ Maintain contact with accounts

+ Meet pre-established sales objectives

+ Deliver the extraordinary, every time

Requirements:

+ Proven track record in sales in transportation/logistics (3PL preferred)

+ Excellent communications skills (oral and written)

+ Highly motivated self-starter

+ Tactfully relentless and disciplined

Traffic Tech offers an incredibly supportive work environment where the earning potential is truly unlimited. Our employees are our biggest asset and, as such, we offer everyone a very comprehensive benefits package. The Traffic Tech compensation package ranks among the industry's best.*Traffic Tech remains compliant with all Federal and State COVID related restrictions and mandates in place.

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*Lighthouse Sales Executive*

The current logistics and supply chain industry is broken, companies and individuals deserve better. The current industry lacks transparency and visibility, goals and incentives are misaligned, and the technology is soiled and archaic all of which leads to an increased demand for unnecessary manual work. Lighthouse solves these problems through the digitization and automation of the logistics experience for customers and carriers; our incorporation of world-class technology streamlines and automates as many processes as possible ultimately allowing us to provide full transparency and visibility as well shared metrics and business model alignment.

_*We are the digital logistics company.*_

*Summary*

Logistics Sales Executives (LSE's) are responsible for generating business through the development of relationships with companies that ship freight within the domestic U.S. as well as cross-border to and from Canada. While forging these valuable relationships, LSE's will assess the prospect(s)/customer(s) current logistics challenges and create plans to solve or circumvent those challenges using a technology-first approach. LSE's are responsible for new client sales, growing existing accounts and managing/executing those shipments through the Lighthouse Carrier Network.

*What We Expect from Our LSE's*

· *Continued Learning: *Focus on learning the industry beginning with the challenges faced in the current market, the day-to-day operations and how to best apply technology and automation, and how to create solutions resulting in better customer/carrier experience.

· *Support the Business: *Leverage our technology to make appointments, enter shipments, negotiate rates, book carriers, manage inbound calls, emails and messages and any other tactical operational requirements.

· *Business Development/Relationship Building: * Prospect and develop new business through a multitude of channels including your own network.

· *Prioritize Team Workload: * Work closely with your team as well as Carrier Success to prioritize needs and ensure fulfillment on a daily basis.

· *Fostering Relationships: *Provide continued outreach to customers on a proactive basis in order to maintain business and increase satisfaction.

· *Documentation and Communication: *Document all interactions with prospects, customers and carriers in the Logistics Platform, constant communication is paramount.

· *Provide Solutions: *Understand and anticipate challenges faced by prospects and customers and leverage our technology, processes, and data to provide expedited solutions.

*What You Can Expect from Lighthouse*

· *Aggressive Compensation: *$50k base salary including an unrivaled sales bonus structure with unlimited earning potential! Our 2nd year LSE's, on average, are earning 6-figures.

· *Benefits: *Full medical, dental and vision benefits with high employer contribution.

· *Cutting-Edge Technology: *We use the best logistics technology in the world.

· *Exciting Environment: * This doesn't feel like work, it's fun! You won't fully understand it until you see it…

· *Amazing Culture: *Lighthouse wouldn't be Lighthouse without the people, it would just be another company.

· *Work Life Balance: *From flexible hybrid scheduling, PTO and more this is a top priority for us!

· *Growth: * We are rapidly growing, 100x year-over-year. Advancement opportunities exist both vertically and horizontally across the organization.

*Skills and Qualifications*

· Exceptional customer service and interpersonal communication skills with strong verbal and written communication.

· Sales experience preferred, especially negotiating/closing deals.

· Service industry experience preferred.

· Excellent attention to detail

· Demonstrated ability to work in a dynamic, fast-paced environment utilizing technology.

· Proven experience with high call volume in a sales environment.

· Ability to multi-task, anticipate, triage, and troubleshoot problems before or as they arise.

Job Type: Full-time

Pay: $50,000.00 - $150,000.00 per year

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Referral program
* Retirement plan
* Vision insurance
Schedule:
* 8 hour shift
Supplemental pay types:
* Bonus pay
* Commission pay

Ability to commute/relocate:
* Covington, KY 41011: Reliably commute or planning to relocate before starting work (Preferred)

Experience:
* Logistics: 1 year (Preferred)

Work Location: Hybrid remote in Covington, KY 41011