How to hire a logistics service representative

How to hire a logistics service representative, step by step

Here's a step-by-step logistics service representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a logistics service representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new logistics service representative
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the logistics service representative you need to hire. Certain logistics service representative roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A logistics service representative's background is also an important factor in determining whether they'll be a good fit for the position. For example, logistics service representatives from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents logistics service representative salaries for various positions.

   Type of Logistics Service Representative	Description	Hourly rate
   Logistics Service Representative	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$12-34
   Logistics Internship	In a logistics internship, an intern's duties depend on the directives of a supervising staff or manager. Typically, their responsibilities revolve around processing documentation, producing progress reports, maintaining records, updating databases, answering calls and correspondence, disseminating information, and running errands... Show more	$13-23
   Telesales Representative	A telesales representative, also known as a telemarketer, is a salesperson whose duties focus on communicating with potential and existing clients through calls, aiming to secure sales and build positive customer relationships. They offer products and services, set appointments, answer inquiries, discuss product and service specifications, process orders and payments, and even assist customers in issues and concerns... Show more	$22-44

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Data Entry
   • Transportation Management System
   • Cost Savings
   • Logistics Support
   • Outbound Calls
   • Inbound Calls
   • Customer Inquiries
   • Customer Complaints
   • Supply Support
   • Customer Satisfaction
   • Professional Image
   • RMA
   • ERP

   Check all skills

   Responsibilities:

   • Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
   • Demonstrate superb organizational and multitasking abilities
   • Provide knowledgeable responses to telephone inquiries about Medicare and Medicaid policies and procedures in a courteous and professional manner.
   • Call private insurance companies, Medicare, and Medicaid to obtain benefit information, determining insurance compatibility with health-care provider programs.
   • Demonstrate superb organizational and multitasking abilities

3. Make a budget

   Including a salary range in your logistics service representative job description is a great way to entice the best and brightest candidates. A logistics service representative salary can vary based on several factors:

   • Location. For example, logistics service representatives' average salary in mississippi is 57% less than in maryland.
   • Seniority. Entry-level logistics service representatives earn 63% less than senior-level logistics service representatives.
   • Certifications. A logistics service representative with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a logistics service representative's salary.

   Average logistics service representative salary

   $44,625yearly

   $21.45 hourly rate

   ---

   Entry-level logistics service representative salary

   $27,000 yearly salary

   Updated December 17, 2025

4. Writing a logistics service representative job description

   A job description for a logistics service representative role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a logistics service representative job description:

   Logistics service representative job description example

   • Minimum of 5 years of previous experience in logistics, supply chain procedures or related experience

   • Must be a self-starter with strong interpersonal skills

   • Must have strong attention to detail

   • Must have ability to communicate effectively, both verbally and in writing

   • Proficient Microsoft Office skills (Excel, Word, Outlook)

   BENEFITS WE OFFER:

   Competitive Salary
   Health, Dental and Vision plan
   401K Retirement Plan
   Paid Vacations Holiday and Sick time
   Life and Disability Insurance

   Company DescriptionCelebrating over 65 years of Innovation, Iscar is a full- line ISO9001, ISO14001, ISO18001 and QS9000 certified manufacturer and supplier of precision carbide metalworking tools. As a result of its high quality and original products, this multinational company is a world leader in supplying metal removal products to major industries, including automotive, aerospace, dies and mold and a variety of mass production industries. Iscar continues to provide the most economical solutions for the metalworking industry. Iscar is currently represented in over 52 countries worldwide.
   
   Iscar's growth continues as a result of innovation and providing its customers with the very latest, most efficient metal cutting technology in the world.
   
   Our USA Headquarters, located in Arlington, Texas, houses our national distribution, customer service and special tooling manufacturing. Our Machining Knowledge Centers, located in Arlington, TX and Charlotte, NC host new tooling technology and specialty seminars and demonstrations throughout the year.
   
   Iscar promotes creative thinking and productive teamwork to achieve its business objectives within today’s competitive market place. Come join our team, where innovation never stops, and job satisfaction is our goal. Iscar provides a full compensation package. Iscar Metals is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, age, gender, sexual orientation, gender identity, religion, national origin, protected veteran status, disability, genetic information, or any other characteristic protected by law.

   Copy this example

   

5. Post your job

   There are a few common ways to find logistics service representatives for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your logistics service representative job on Zippia to find and recruit logistics service representative candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit logistics service representatives, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new logistics service representative

   Once you've found the logistics service representative candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new logistics service representative. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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