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Logistics service representative skills for your resume and career

Updated January 8, 2025
4 min read
Quoted expert
Warren Beeler
Below we've compiled a list of the most critical logistics service representative skills. We ranked the top skills for logistics service representatives based on the percentage of resumes they appeared on. For example, 38.4% of logistics service representative resumes contained customer service as a skill. Continue reading to find out what skills a logistics service representative needs to be successful in the workplace.

15 logistics service representative skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how logistics service representatives use customer service:
  • Implemented procedures for returned goods transportation, requiring coordination of communication between Customer, Customer Service Representatives, and Bayer-approved carriers.
  • Obtain customer feedback and advice customers to participate in client surveys to ensure a satisfactory level of customer service is maintained

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how logistics service representatives use data entry:
  • Performed data entry into various systems in an accurate and timely manner to document actions taken in dispatch and order processing.
  • Call Center, Administrative Assistant, Research Assessment: Word 7 {Word Processing Specialist} and Data Entry Representative

3. Transportation Management System

Here's how logistics service representatives use transportation management system:
  • Freight load building from nationwide, multiple-origin facilities using industry standard Sterling Transportation Management System to optimize supply chain network.
  • Optimized transportation shipments for my customers while balancing service and cost using the transportation management system.

4. Cost Savings

Here's how logistics service representatives use cost savings:
  • Monitored and analyzed transportation costs, carrier performance and initiate cost savings.
  • Achieved more than $100K in cost savings through internal audits and expenditure analysis.

5. Logistics Support

Here's how logistics service representatives use logistics support:
  • Implemented tailored logistics support analysis, focused on design influence.
  • Provided logistics support to PMA 275 as Subject-Matter-Expert (SME).

6. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how logistics service representatives use outbound calls:
  • Assisted cable company client in answering inbound calls and making outbound calls for orders made online by customers.
  • Communicate with IT departments via email, inbound and outbound calls.

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7. Inbound Calls

Here's how logistics service representatives use inbound calls:
  • Handled inbound calls from Direct Sales Representatives (DSR).
  • Receive inbound calls by client or customers or direct sales agents department stores.

8. Customer Inquiries

Here's how logistics service representatives use customer inquiries:
  • Oversee customer inquiries, complaints and service requests.
  • Provided outstanding customer service while addressing and resolving customer inquiries regarding purchases, returned merchandise, sales promotions, and advertisements.

9. Customer Complaints

Here's how logistics service representatives use customer complaints:
  • Checked to ensure that the appropriate actions were taken to resolve the customer complaints.
  • Managed multiple customer portfolios reviewing aging reports and contact customers with aging account balances and researched account discrepancies and customer complaints.

10. Supply Support

Here's how logistics service representatives use supply support:
  • Provide accurate tracking of all Supply Support/TPF provided equipment to USG and GDLS Program Office.

11. Customer Satisfaction

Here's how logistics service representatives use customer satisfaction:
  • Performed customer satisfaction surveys with customers that recently received installation of service to inquire about their customer experience.
  • Determined best methods to ensure customer satisfaction and adherence to organizational policies.

12. Professional Image

Here's how logistics service representatives use professional image:
  • Present a professional image to clients and the public through appearance and build good relations.
  • Present professional image to clients and the public through appearance and interaction.

13. RMA

Here's how logistics service representatives use rma:
  • Research and inform customers of open RMA returns of Cisco Systems routers, switches, WLAN controllers and access points.
  • Create cases and RMA (Return Material Authorization) for direct access customer through SAP and StepQ.

14. ERP

Enterprise Resource Planning (ERP) is computer software used by major corporations and organizations for conducting their management and accounting tasks efficiently. ERP systems bind different business processes with each other allowing smoother flow of data between them resulting in swift project assessment and completion.

Here's how logistics service representatives use erp:
  • Issued MO's to production and warehouse floor, and update ERP system.
  • Trained over 50 employees in new ERP system.

15. LTL

Less than truckload freight shipping also called LTL shipping is used for the transportation of goods or products that does not require a full truckload due to the smaller nature of the parcel. LTL shipments are usually arranged on pallets for smaller shipments and can range anywhere from 100 to 5,000 pounds.

Here's how logistics service representatives use ltl:
  • Lead North America region, inbound LTL, Parcel, and air.
  • Consolidate LTL freight into Truckload to save cost to the customer.
top-skills

What skills help Logistics Service Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What logistics service representative skills would you recommend for someone trying to advance their career?

Warren Beeler

Western Kentucky University

1. Communications or social skills, 2. a knowledge of logistics (tracking and traceability)
Do you want to know more?
Read more about what experts have to say about logistics service representative

List of logistics service representative skills to add to your resume

Logistics service representative skills

The most important skills for a logistics service representative resume and required skills for a logistics service representative to have include:

  • Customer Service
  • Data Entry
  • Transportation Management System
  • Cost Savings
  • Logistics Support
  • Outbound Calls
  • Inbound Calls
  • Customer Inquiries
  • Customer Complaints
  • Supply Support
  • Customer Satisfaction
  • Professional Image
  • RMA
  • ERP
  • LTL
  • Computer System
  • Billing Issues
  • Customer Issues
  • Inventory Control
  • Customer Orders
  • Delivery Appointments
  • Inventory Management
  • Asset Retrieval
  • Order Processing
  • Engineering Drawings
  • Service Issues
  • Forwarders
  • DOT
  • Sprint
  • Medical Specimens
  • Continuous Improvement
  • Problem Resolution
  • Sales Floor
  • Track Items
  • Medical Facilities

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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