Call Center Representative jobs at LogixHealth

At Christian Healthcare Ministries (CHM), we exist to glorify God, show Christian love, and serve members of the Body of Christ by sharing each other's medical bills. The Member Enrollment Representative (MER) plays a vital role in this mission by increasing membership through various communication channels while delivering exceptional member experience. The MER is responsible for converting sales leads into new memberships, guiding prospective members through the enrollment process, and ensuring that every interaction reflects CHM's core values and commitment to service excellence. WHAT WE OFFER Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Professional Development Paid Training ESSENTIAL JOB FUNCTIONS Meet sales targets, goals, and performance expectations. Engage in inbound and outbound phone sales (no cold calling) to assist and guide prospective members through the enrollment process. Establish referrals, build relationships, and develop contacts with potential prospects. Respond promptly and professionally to prospective member calls and inquiries. Ensure delivery of high-quality, Christ-centered service. Address member questions, concerns, and provide thoughtful recommendations. Assist in retaining memberships when appropriate. Respond to emails, calls, and voicemail promptly. Clearly explain CHM guidelines, programs, and options to members. Offer suggestions for improvement to the Member Enrollment Supervisor and Team Leader. Maintain professionalism, empathy, and a positive attitude. Demonstrate strong communication skills in both phone and written correspondence. Uphold CHM's Core Values and Mission Statement in all interactions. Collaborate with other departments, including Member Services, Marketing, and Communications, to ensure seamless member experience. Gain a deep understanding of the Member Enrollment Team's structure and objectives. Input, track, and manage prospects using HubSpot and internal CHM systems. Develop ongoing relationships with prospects through consistent and intentional follow-up. OTHER FUNCTIONS Demonstrate Christian values and adhere to ethical and legal business practices. Support CHM initiatives and departmental goals as assigned. EDUCATION, EXPERIENCE & SKILLS REQUIRED Prior experience in online or phone-based sales (preferred). College education or equivalent work experience (preferred). Strong verbal and written communication skills, including professional phone and email etiquette. Proficiency in CHM guidelines, programs, and policies (training provided). Competence with Microsoft Office Suite and CRM tools such as HubSpot. Excellent organizational and time management skills with the ability to handle multiple priorities. Self-motivated, collaborative, and committed to teamwork. Strong problem-solving and conflict resolution skills. Willingness to ask questions, seek guidance, and support team initiatives. TRAINING & DEVELOPMENT New representatives will complete a structured training program designed to build a strong understanding of CHM's membership process, communication tools, and ministry values. Ongoing professional development and mentorship opportunities are also provided. WORKING CONDITIONS Must adhere to organizational policies and procedures as outlined in the employee handbook. Occasional travel may be required for ministry or business purposes. Flexibility to work hours between 8:00 a.m. and 6:00 p.m., based on department needs. Requires extended periods of sitting, working on a computer, and communicating by phone or email. Strong reasoning and problem-solving abilities to overcome objections and assist prospective members effectively. About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

Site: Mass General Brigham Medical Group Western Massachusetts, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. We are seeking a full-time, 40-hour Call Center Representative to join our team! This role will support our multidisciplinary team by handling a high volume of inbound calls, averaging approximately 70-90 calls per day, per agent. Responsibilities include scheduling appointments, answering questions, handling complaints, and troubleshooting problems. The goal is to ensure that our callers receive timely, efficient, and high-quality service! The ideal schedule for this role is Monday to Friday, from 8:30 AM to 5:00 PM. Our Call Center is based out of 370 Merrimack Street in Lawrence, MA. Employees are expected to be onsite for all hours worked during onboarding/training for the first few weeks, but there are options for remote work after the successful completion of that probationary period and fully acclimated to the role. Job Summary Responsible for using knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems. Does this position require Patient Care? No Essential Functions * Answers or makes calls to clients to learn about and address their needs, complaints, or other issues with products or services. * Responds efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. * Engages in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. * Utilizes software, databases, scripts, and tools appropriately. * Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service. * Adheres to all company policies and procedures as well as defined training. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Customer Service Experience 1-2 years preferred or Call Center Experience 0-1 year preferred or Foreign Language Experience 0-1 year preferred Knowledge, Skills and Abilities - Familiar with telephone etiquette and customer service basics. - Exceptional customer service, active listening, and verbal and written communication skills. - Understanding of company products, services, and policies. - Proficiency with computers, especially with CRM software, and strong typing skills. - Strong time management and decision making skills. - Fluency in multiple languages may be desired. Additional Job Details (if applicable) Remote Type Remote Work Location 30 Locust Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $22.31/Hourly Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Come join a growing, fast-paced sales team with great benefits and career opportunities!This is a fully remote position, working from the comfort of your home office! Schedule hours: 9:00am-5:30pm EST or 12:30pm-9:00pm EST Competitive Compensation Packages ● Growth Opportunities ● PTO ● 401K with Employer Match ● Medical, Dental, Vision & Health Savings Account Join Life Line Screening's Remote Call Center Team and be a part of the future of healthcare! We offer Full Time hours, comprehensive benefits, permanent work-from-home opportunities, and a supportive, growth-oriented, environment. We're looking for Remote Representatives who are compassionate and consultative. You will be responsible for educating our callers about the benefits of preventive health screening. What our Remote Representatives need: Please read the following information carefully before applying. Those who do not meet this criterion will not be considered further. The desire to work in a fast pace outbound call center environment. Outstanding phone etiquette with strong ability for consultative conversations. Stable job history with no job-hopping. Ability to effectively de-escalate. A competitive mindset to meet and exceed performance goals. Satisfactory completion of a pre-employment drug screen and criminal background check. MUST have a minimum internet speed of 50 Mbps. Designated work area in your home free of noise and distraction. High school diploma or equivalent required; some college preferred. The benefits of working at Life Line Screening: We provide all equipment (computer, monitor, phone, etc.) and paid training (conducted virtually) to build your career on the strongest possible foundation. 8.5 hour work schedule between the hours of 9:00am - 9:00pm EST Competitive hourly pay ($12-14/hr) with bonus incentive, paid time off, and paid holidays, medical/dental/vision insurance, 401k plan with company match, professional development, referral bonus program, courtesy preventative health screenings for you and additional family members or friends. What you'll do as a Remote Outbound Representative with Life Line Screening: Make outgoing calls to remind patients to return their kit or that a screening kit is on the way making an average of 100-150 outgoing calls per shift. Educate callers on the benefits of early detection, which improve length and quality of life through the prevention and early detection of colon disease and colon cancer. Identify and assist with any challenges or issues the customer may have with returning their kit. Successfully consult with patients to return their kit by providing them the information that they need. Life Line Screening is proud to be an equal opportunity employer. Life Line Screening is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status, or other characteristics protected by law. Life Line Screening will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background check and drug screen.

Site: Mass General Brigham Medical Group Western Massachusetts, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. We are seeking a full-time, 40-hour Call Center Representative to join our team! This role will support our multidisciplinary team by handling a high volume of inbound calls, averaging approximately 70-90 calls per day, per agent. Responsibilities include scheduling appointments, answering questions, handling complaints, and troubleshooting problems. The goal is to ensure that our callers receive timely, efficient, and high-quality service! The ideal schedule for this role is Monday to Friday, from 8:30 AM to 5:00 PM. Our Call Center is based out of 370 Merrimack Street in Lawrence, MA. Employees are expected to be onsite for all hours worked during onboarding/training for the first few weeks, but there are options for remote work after the successful completion of that probationary period and fully acclimated to the role. Job Summary Responsible for using knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems. Does this position require Patient Care? No Essential Functions -Answers or makes calls to clients to learn about and address their needs, complaints, or other issues with products or services. -Responds efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. -Engages in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. -Utilizes software, databases, scripts, and tools appropriately. -Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service. -Adheres to all company policies and procedures as well as defined training. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Customer Service Experience 1-2 years preferred or Call Center Experience 0-1 year preferred or Foreign Language Experience 0-1 year preferred Knowledge, Skills and Abilities - Familiar with telephone etiquette and customer service basics. - Exceptional customer service, active listening, and verbal and written communication skills. - Understanding of company products, services, and policies. - Proficiency with computers, especially with CRM software, and strong typing skills. - Strong time management and decision making skills. - Fluency in multiple languages may be desired. Additional Job Details (if applicable) Remote Type Remote Work Location 30 Locust Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $22.31/Hourly Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

JOIN TEAM TRILOGY Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services - a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest. POSITION OVERVIEW Job Summary The Benefits Call Center Representative serves as a key point of contact for employees, providing frontline support on a wide range of benefit and well-being programs. This call center-based role involves spending the majority of the day handling inbound and outbound phone calls, responding to benefit-related inquiries, and assisting with Qualifying Life Events. Representatives are responsible for resolving routine concerns, escalating complex issues when needed, and documenting each interaction accurately and thoroughly. This role ensures employees receive timely, high-quality service by following established procedures, leveraging communication materials, and working closely with vendors to research and resolve benefit questions. Strong communication, customer service, and attention to detail are essential for success in this role. Roles and Responsibilities * Delivers customer service support to internal and external customers by addressing benefits-related questions, leveraging communication materials, and researching issues. * Escalates complex benefits questions and concerns to the Benefits Coordinator while coordinating with vendors to ensure timely and accurate resolution of employee issues. * Tracks escalated concerns and reporting of incoming and outgoing calls and emails. * Prioritizes and documents customer interactions, satisfaction, and feedback for reporting purposes. * Provides Open Enrollment and Qualifying Live Event support. * Maintains targeted outreach on employee benefit and well-being enrollments, elections, etc. * Other duties as assigned. Qualifications Education: High School / GED Experience: 1-3 years Licenses and Certifications Bilingual in English and Spanish, with the ability to read, write, and speak both languages fluently. Physical Requirements Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 20lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus. LOCATION US-KY-Louisville Trilogy Health Services 303 N. Hurstbourne Parkway Louisville KY BENEFITS * Competitive salaries and weekly pay * 401(k) Company Match * Mental Health Support Program * Student Loan Repayment and Tuition Reimbursement * Health, vision, dental & life insurance kick in on the first of the month after your start date * First time homebuyers' program * HSA/FSA * And so much more! TEXT A RECRUITER John ************** LIFE AT TRILOGY Whether you're looking for a new chapter, a change of pace, or a helping hand, Trilogy is committed to being the best place that you've ever belonged. Flexibility is what you want, and flexibility is what you'll get. Come into the office because you want to - not because you have to. At Trilogy, we're proud to embrace a hybrid work environment that allows you both the convenience of working from home and the flexibility of meeting with your co-workers in person. With collaborative workspaces, rotating cubicles, and meditation areas, our freshly renovated Home Office will accommodate the working style that works best for you. Six months of training, orientation, and fun! We believe in setting our employees up for success. That's why your first six months are referred to as your "blue-badge" period - a time where you are encouraged to ask questions, ask for help when needed, and familiarize yourself with the company culture. Even when your blue badge period ends, you can rest assured that the Trilogy team will always have your back. ABOUT TRILOGY HEALTH SERVICES As one of Fortune's Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state or local laws. FOR THIS TYPE OF EMPLOYMENT STATE LAW REQUIRES A CRIMINAL RECORD CHECK AS A CONDITION OF EMPLOYMENT. Job Summary The Benefits Call Center Representative serves as a key point of contact for employees, providing frontline support on a wide range of benefit and well-being programs. This call center-based role involves spending the majority of the day handling inbound and outbound phone calls, responding to benefit-related inquiries, and assisting with Qualifying Life Events. Representatives are responsible for resolving routine concerns, escalating complex issues when needed, and documenting each interaction accurately and thoroughly. This role ensures employees receive timely, high-quality service by following established procedures, leveraging communication materials, and working closely with vendors to research and resolve benefit questions. Strong communication, customer service, and attention to detail are essential for success in this role. Roles and Responsibilities * Delivers customer service support to internal and external customers by addressing benefits-related questions, leveraging communication materials, and researching issues. * Escalates complex benefits questions and concerns to the Benefits Coordinator while coordinating with vendors to ensure timely and accurate resolution of employee issues. * Tracks escalated concerns and reporting of incoming and outgoing calls and emails. * Prioritizes and documents customer interactions, satisfaction, and feedback for reporting purposes. * Provides Open Enrollment and Qualifying Live Event support. * Maintains targeted outreach on employee benefit and well-being enrollments, elections, etc. * Other duties as assigned. Qualifications Education: High School / GED Experience: 1-3 years Licenses and Certifications Bilingual in English and Spanish, with the ability to read, write, and speak both languages fluently. Physical Requirements Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 20lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus. Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services - a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.

Join Vancouver Clinic as a full-time Patient Service Specialist who provides excellent customer service over the telephone in a Call Center environment. Full-Time Schedule (40 hours/week): Monday through Friday, 9:00a-5:30p (will transition to schedule after successful completion of training scheduled Monday through Friday, 8:00a-5:00p) :: NO late nights! NO weekends! Hiring rate: generally is between $19.38-$22.20 and placement in the range depends on an evaluation of experience :: Bonus Eligible: opportunity to participate in the Metric Based Incentive Compensation Plan! In this role you will: * Schedule appointments for clinicians and ancillary services for all areas within Vancouver Clinic * Reschedule appointments required by clinician schedule changes ("bump list") and schedule appointments for future opened ("wait list"). * Perform initial phone call triage per protocols. * Verify demographic information and update changes accurately * Gather all pertinent patient information prior to scheduled appointment * Provide appropriate directions when needed Must have excellent attendance! Consistent, dependable, and predictable attendance is crucial in helping us fulfill our mission of providing high-quality, compassionate care. We require our employees to adhere to our attendance standards, as frequent deviations make it difficult to provide care for our patients and support our coworkers. Requirements: * High school diploma or equivalent. * Min of two years of experience in either medical office setting or in the health insurance industry strongly preferred. * Experience with multi-line phone system preferred. * Excellent verbal and written communication skills. * Ability to handle pressure situations while maintaining tact and diplomacy. * Ability to work independently yet operate as an integral part of a team. * Working knowledge of computers and basic software programs. Additional details: Patient Service Specialist has the potential for off-site work after successful completion of training and meeting the requirements for working off-site. This requires, but not limited to, an employee to live in the local Vancouver, WA or Portland, OR area and have a secure home network with minimum upload (5 mbps) and download speeds (25 mbps). Vancouver Clinic provides care across a wide range of medical decisions. This includes care and opinions on vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment. The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas in an essential function of all positions at the Clinic. Pay Range: $18.24 - $25.54 The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job. We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, with employer contributions after your first year of employment. Benefits-eligible employees accrue PTO and Personal Time based on hours worked and State worked, totaling 120 hours in the first year for full time staff and 200 hours in the first year for full time supervisors and above, increasing in subsequent years. PTO and Personal Time accruals are pro-rated by FTE/hours worked. Non-benefits eligible employees will accrue Personal Time based on hours worked and State worked. Employees will also enjoy up to six paid holidays per year, depending on schedule. Contact your recruiter for more information. Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.

We are seeking a customer-focused and detail-oriented Consumer Services Representative to join our team in a fully remote capacity. The ideal candidate will be responsible for assisting customers with inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience across multiple communication channels. Key Responsibilities Respond to customer inquiries via phone, email, chat, or messaging platform. Provide accurate information about products, services, policies, and procedures. Resolve customer issues efficiently while maintaining professionalism and empathy. Document all customer interactions in the CRM system. Process orders, returns, refunds, and account updates as needed. Escalate complex issues to the appropriate department or supervisor. Meet performance metrics such as response time, customer satisfaction, and quality standards. Stay informed about product updates, feature changes, and company policies. Contribute to a positive team environment and suggest process improvements. Qualifications High school diploma or equivalent (Associates or Bachelors degree a plus). Prior customer service experience preferred (call center, retail, hospitality, or similar). Strong written and verbal communication skills. Ability to work independently in a remote environment with minimal supervision. Comfortable using customer support software, CRM systems, and communication tools. Strong problem-solving and multitasking abilities. Reliable high-speed internet and a quiet workspace. Key Skills Customer service & communication Active listening Conflict resolution Multitasking & time management Tech-savviness Attention to detail Empathy & patience Work Environment 100% remote position Flexible or set schedule depending on role Requires consistent internet connection and adequate home office setup Benefits (Optional Section) Health, dental, and vision insurance Paid time off & holidays Retirement savings plan Performance bonuses Remote work stipend Preferred qualifications: Legally authorized to work in the United States 18 years or older

Baptist Health Medical Group is looking for a Medical Call Center Rep. (Scheduler) to join our team at our Patient Connection Hub. This is the job you've been waiting for! In an effort to help improve the customer service experience and streamline the appointment scheduling process for our patients, Baptist has created the Patient Connection Hub, a state-of-the-art healthcare call center. Agents are trained to field calls from patients to their Baptist Health Medical Group providers across the state to schedule appointments, complete referrals, retrieve medical records, and provide other services. The hub is a one-stop experience designed to streamline patient and provider communication. 1st shift hours Paid training Position will be transitioning to Work-from-Home after set criteria has been met This position is for the Patient Connection Hub located at 1901 Campus Pl, Jeffersontown, KY 40299. Position Responsibilities Works in a fast paced, call center environment accepting incoming calls promptly and makes outbound calls in a professional and courteous manner. Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR while maintaining a high degree of accuracy. Independently works to resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications and insurance verifications. Indexes medical records according to defined processes. Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and other team members. Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner while following proper grammar rules. Demonstrates strong telephone communication and etiquette skills. Maintain composure during moments of stress and maintain a helpful disposition at all times. Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role. Minimum Education, Training, and Experience Required High School Diploma or equivalent. Strong computer skills. Strong research and problem-solving abilities. Must be able to successfully pass a thorough background check and drug screen. Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role. Preferred Skills Prior medical office experience or prior call center experience Prior experience in pre-registration and/or scheduling call center, customer service Work Experience Education If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.

988 Crisis Call Specialist Looking for a career that makes a difference in the lives of others, offering hope, meaningful life choices, and better outcomes? Who we are Since 1971 Western Montana Mental Health Center (WMMHC) has been the center of community partnership in the 15 counties we serve across western Montana. We have committed to providing whole-person, person-centered care by ensuring an approach to health care that emphasizes recovery, wellness, trauma-informed care, and physical-behavioral health integration. We know the work we do is important and makes a significant impact in the lives of our clients and in our communities. Working at WMMHC also gives you the opportunity to work under the Big Sky, giving you the adventure of a life time while serving your community and changing lives. We offer a work life balance so you still have time to discover all the natural beauty and recreational dreams that Montana has to offer while still engaging in a career path that is challenging and fulfilling. If you want to join our team where community is at the heart of what we do, then you've come to the right place! Job Summary: Do you like to talk on the phone? Are you the person your family and friends turn to when they need support? Can you remain calm in stressful situations and empathize without judgement? If you can answer yes to these questions, the National Suicide Prevention Lifeline team needs your help! With training in the following tasks, you will be able to serve your community members. Triage incoming Lifeline calls and obtain caller information. Conduct assessments and dispatch appropriate interventions when needed. Deescalate callers in crisis over the phone. Develop appropriate and realistic safety plans and complete appropriate follow up tasks. Knowledge and familiarity with community resources Complete documentation in an accurate and thorough manner. Location: Remote* only after training and available to come into office when needed. We are seeking a candidate who is able and willing to work varied shifts including evenings, weekends, holidays, and overnights. Overnights shifts offer a pay differential. *Remote work is available after completion of training. Qualifications High School diploma or equivalent Ability to pass background check Provide proof of auto liability insurance coverage per Western's policies Montana Driver's License with a good driving record 1-year related work experience in human services, preferred Benefits: We know that whole-person care is not just important for our clients, but recognize it's just as important for our employees. WMMHC has worked hard to provide a benefits package that encompasses that same concept. Our comprehensive benefits package focuses on the health, security, and growth of our employees. Benefit offerings will vary based upon full time, part time, or variable status. Health Insurance - 3 options to choose from starting as low as $5 per pay period Employer paid benefits: Employee Assistance Program, Life insurance for employees and dependents, and long term disability Voluntary options available: dental & vision insurance, short term disability, additional life insurance and dependent care flexible spending account Health savings account (HAS) with match or medical flexible spending account (FSA) 403(B) Retirement enrollment offered right away with an employer match offered after one year Generous paid time off to take care of yourself and do the things you love Accrued PTO starts immediately Extended sick leave 9 paid holidays and 8 floating holidays Loan forgiveness programs through PSLF or NHSC

Our Mission To transform lives by providing exceptional, accessible, and compassionate healthcare experiences for all. Our Vision Care Alliance will be the health center of choice, delivering compassionate, high-quality, and innovative healthcare that empowers individuals and strengthens communities. We are committed to advocacy, accessibility, and excellence, ensuring every patient receives the care they deserve with dignity, respect, and unwavering support. Our Values 1. Accessibility: We are committed to eliminating barriers to care, ensuring that every individual-regardless of background or circumstance-has access to high-quality healthcare. 2. Collaboration: Our strength comes from collaboration, fostering communication and teamwork among employees, patients, and community stakeholders to achieve shared goals. 3. Accountability: We are unwavering in our commitment to accountability, upholding the highest standards in patient care, employee well-being, and organizational excellence. 4. Compassion: We treat every person with dignity, empathy, and respect, building trust through genuine care and understanding. 5. Innovation: We embrace change and seek out creative solutions to continuously improve the experiences of our employees, patients, and community. 6. Excellence: We are relentless in our pursuit of excellence, ensuring superior clinical outcomes, operational efficiency, and transformative patient experiences. Community Impact: We are deeply rooted in the communities we serve, dedicated to creating positive, sustainable change through outreach, advocacy, and partnerships. Job Summary: The Call Center Representative is responsible for serving as the first point of contact for patients by phone. This position supports patient access through scheduling, appointment management, insurance verification, and general inquiries. The Call Center Representative ensures all calls are handled with professionalism, accuracy, and compassion, contributing to positive patient experiences and organizational efficiency. Requirements Competencies: *Include but are not limited to: · Answer and route incoming calls promptly and courteously. · Schedule and confirm patient appointments in accordance with established guidelines. · Update and verify patient demographic and insurance information in the electronic health record (EHR). · Provide accurate information regarding services, hours of operation, and locations. · Handle patient inquiries, concerns, and basic complaints, escalating issues as needed. · Open telephone encounters, refill requests, or route messages to the appropriate staff or pool. · Assist patients with understanding payment policies and collecting co-pays when applicable. · Track, document, and follow up on no-shows, cancellations, and rescheduled appointments. · Contact insurance companies to verify patient coverage when necessary. · Maintain HIPAA compliance and protect patient confidentiality at all times. · Participate in training sessions and staff meetings to remain current on policies and workflows. · Assist with patient outreach and contact · Provide cross coverage for other Care Alliance staff as needed. · Other duties as assigned Minimum Education and Experience: Required: · High school diploma/GED required; associate degree preferred. · At least one year of customer service or call center experience, preferably in a healthcare setting. · EPIC experience, preferred · Excellent verbal and written communication skills · Intermediate level experience using Microsoft Office products. Salary Description $17.00 - $19.00 an hour

Our Mission To transform lives by providing exceptional, accessible, and compassionate healthcare experiences for all. Our Vision Care Alliance will be the health center of choice, delivering compassionate, high-quality, and innovative healthcare that empowers individuals and strengthens communities. We are committed to advocacy, accessibility, and excellence, ensuring every patient receives the care they deserve with dignity, respect, and unwavering support. Our Values 1. Accessibility: We are committed to eliminating barriers to care, ensuring that every individual-regardless of background or circumstance-has access to high-quality healthcare. 2. Collaboration: Our strength comes from collaboration, fostering communication and teamwork among employees, patients, and community stakeholders to achieve shared goals. 3. Accountability: We are unwavering in our commitment to accountability, upholding the highest standards in patient care, employee well-being, and organizational excellence. 4. Compassion: We treat every person with dignity, empathy, and respect, building trust through genuine care and understanding. 5. Innovation: We embrace change and seek out creative solutions to continuously improve the experiences of our employees, patients, and community. 6. Excellence: We are relentless in our pursuit of excellence, ensuring superior clinical outcomes, operational efficiency, and transformative patient experiences. Community Impact: We are deeply rooted in the communities we serve, dedicated to creating positive, sustainable change through outreach, advocacy, and partnerships. Job Summary: The Call Center Representative is responsible for serving as the first point of contact for patients by phone. This position supports patient access through scheduling, appointment management, insurance verification, and general inquiries. The Call Center Representative ensures all calls are handled with professionalism, accuracy, and compassion, contributing to positive patient experiences and organizational efficiency. Requirements Competencies: * Include but are not limited to: * Answer and route incoming calls promptly and courteously. * Schedule and confirm patient appointments in accordance with established guidelines. * Update and verify patient demographic and insurance information in the electronic health record (EHR). * Provide accurate information regarding services, hours of operation, and locations. * Handle patient inquiries, concerns, and basic complaints, escalating issues as needed. * Open telephone encounters, refill requests, or route messages to the appropriate staff or pool. * Assist patients with understanding payment policies and collecting co-pays when applicable. * Track, document, and follow up on no-shows, cancellations, and rescheduled appointments. * Contact insurance companies to verify patient coverage when necessary. * Maintain HIPAA compliance and protect patient confidentiality at all times. * Participate in training sessions and staff meetings to remain current on policies and workflows. * Assist with patient outreach and contact * Provide cross coverage for other Care Alliance staff as needed. * Other duties as assigned Minimum Education and Experience: Required: * High school diploma/GED required; associate degree preferred. * At least one year of customer service or call center experience, preferably in a healthcare setting. * EPIC experience, preferred * Excellent verbal and written communication skills * Intermediate level experience using Microsoft Office products. Salary Description $17.00 - $19.00 an hour

Job DescriptionDescription: Our Mission To transform lives by providing exceptional, accessible, and compassionate healthcare experiences for all. Our Vision Care Alliance will be the health center of choice, delivering compassionate, high-quality, and innovative healthcare that empowers individuals and strengthens communities. We are committed to advocacy, accessibility, and excellence, ensuring every patient receives the care they deserve with dignity, respect, and unwavering support. Our Values 1. Accessibility: We are committed to eliminating barriers to care, ensuring that every individual-regardless of background or circumstance-has access to high-quality healthcare. 2. Collaboration: Our strength comes from collaboration, fostering communication and teamwork among employees, patients, and community stakeholders to achieve shared goals. 3. Accountability: We are unwavering in our commitment to accountability, upholding the highest standards in patient care, employee well-being, and organizational excellence. 4. Compassion: We treat every person with dignity, empathy, and respect, building trust through genuine care and understanding. 5. Innovation: We embrace change and seek out creative solutions to continuously improve the experiences of our employees, patients, and community. 6. Excellence: We are relentless in our pursuit of excellence, ensuring superior clinical outcomes, operational efficiency, and transformative patient experiences. Community Impact: We are deeply rooted in the communities we serve, dedicated to creating positive, sustainable change through outreach, advocacy, and partnerships. Job Summary: The Call Center Representative is responsible for serving as the first point of contact for patients by phone. This position supports patient access through scheduling, appointment management, insurance verification, and general inquiries. The Call Center Representative ensures all calls are handled with professionalism, accuracy, and compassion, contributing to positive patient experiences and organizational efficiency. Requirements: Competencies: *Include but are not limited to: · Answer and route incoming calls promptly and courteously. · Schedule and confirm patient appointments in accordance with established guidelines. · Update and verify patient demographic and insurance information in the electronic health record (EHR). · Provide accurate information regarding services, hours of operation, and locations. · Handle patient inquiries, concerns, and basic complaints, escalating issues as needed. · Open telephone encounters, refill requests, or route messages to the appropriate staff or pool. · Assist patients with understanding payment policies and collecting co-pays when applicable. · Track, document, and follow up on no-shows, cancellations, and rescheduled appointments. · Contact insurance companies to verify patient coverage when necessary. · Maintain HIPAA compliance and protect patient confidentiality at all times. · Participate in training sessions and staff meetings to remain current on policies and workflows. · Assist with patient outreach and contact · Provide cross coverage for other Care Alliance staff as needed. · Other duties as assigned Minimum Education and Experience: Required: · High school diploma/GED required; associate degree preferred. · At least one year of customer service or call center experience, preferably in a healthcare setting. · EPIC experience, preferred · Excellent verbal and written communication skills · Intermediate level experience using Microsoft Office products.

Call Center Representative Hours: Full-time , Monday - Friday, 8:30am - 5:00pm PRIMARY PURPOSE The Call Center Representative provides direct service to patients, providers, and other support staff. They are often the first and last person a patient interacts with at Lorain County Health & Dentistry and therefore play an integral role in managing the overall patient experience. Call Center Representatives are expected to work closely with providers and other staff members and function as a team player to meet and exceed the needs of the patient. EDUCATION AND CERTIFICATION REQUIREMENTS Must have a high school diploma or GED. SKILL AND EXPERIENCE REQUIREMENTS Previous experience as a receptionist, secretary, or call center representative in a medical setting is preferred. Experience in patient scheduling preferred. Must be able to demonstrate computer knowledge, including: basic Microsoft Office and the ability to navigate and manipulate multiple software applications in a single session. Knowledge of medical terminology preferred. Ability to maintain a calm and professional demeanor and communicate enthusiastically with patients. Ability to be responsive in working with a culturally- diverse patient population. Ability to independently coordinate multiple tasks. Ability to work cooperatively with others. Bilingual Spanish speaking is a plus. ESSENTIAL FUNCTIONS Answer phones and route calls and messages to providers and other staff members efficiently. Schedule patient appointments in accordance with guidelines. Update the Practice Management System (PMS) with accurate patient addresses, phone numbers, and insurance information. Perform patient scheduling by completing accurate phone discussions to obtain demographic, insurance, financial and appointment related information. Build positive relationships with internal and external customers/patients. Prioritize and multi-task to meet the demands of a busy office, including answering a high-volume of phone calls. Demonstrate professional phone etiquette and take complete and accurate phone messages. Must maintain accurate records. Comply with HIPAA guidelines as all times PHYSICAL DEMANDS Extensive use of computer and telephone. Some lifting of supplies and equipment up to 50 lbs. 20% walking or standing, 80% sitting at a desk. Category II re: exposure to blood, bodily fluids, and communicable diseases. BENEFITS Excellent Training and Orientation Program Paid Holidays Generous Paid Time Off (PTO) Health, Dental, and Vision Insurance Prescription Coverage Employer Paid Life Insurance Employer Paid Short- and Long-Term Disability 401(k) Retirement Plan Giving back, outreach, and true advocacy to the patient community we serve. Lorain County Health & Dentistry (LCH&D) values diversity and is committed to equal opportunity of all person, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, sexual orientation, veteran status, or any other status protected by law. LCH&D is committed to the full inclusion of all qualified individuals. As part of this commitment, LCH&D will ensure that all persons with disabilities are provided reasonable accommodations for the hiring process. If an accommodation is needed please contact the LCH&D Human Resources Department at **********************************

Competitive Compensation & Benefits Package! eligible for - Annual incentive bonus plan Medical, dental, and vision insurance with low deductible/low cost health plan Generous vacation and sick time accrual 12 paid holidays State Retirement (pension plan) 401(k) Plan with employer match Company paid life and disability insurance Wellness Programs Public Service Loan Forgiveness Qualifying Employer See attachment for additional details. Office Location: Remote option; Available for any of Partners' NC locations Closing Date: Open Until Filled Primary Purpose of Position: This position provides nonclinical administrative support to the PartnersACCESS call center. The Call Center Representative primary responsibility is to answer inbound calls and assist callers by connecting them to the appropriate party, sharing information, providing technical assistance, answering questions, handling and/or resolving complaints. Must maintain a high level of professionalism, patience and empathy working with callers who may be frustrated and may have complex medical, behavioral health, intellectual and other developmental conditions; and must still maintain the highest level of customer satisfaction by seeking first call resolution. Must live in North Carolina and preferably in Partners counties. Role and Responsibilities: Ability to learn complex information about two Medicaid health plans and their benefits. Work in a call center environment and interact with callers who are generally members and providers, to deliver information, answer frequently asked questions, and address complaints. Route calls to the appropriate resource. Including appropriately identifying and elevating those more complex or crisis calls. Understand Health/Mental Health (MH)/Substance Use (SU)/Traumatic Brain Injury (TBI)/Intellectual/Developmental Disability (I/DD) treatment needs, benefit information and referral of members calling to determine if they may potentially qualify for services. Review call notes, enrollments, registrations, or other identified documents for completeness and/or accuracy. Collect and enter demographic data into the electronic record, completion of appropriate forms, explanation of services, benefits and resources, verifies Medicaid and dispatch. Provide follow up calls. This position demands a high level of accuracy and confidentiality. Information must be handled according to NC standards and rules, state and federal laws and LME/MCO and NCQA standards, procedures, policies and protocol. Trained on the requirements, policies and procedures of the BH I/DD Tailored Plan operating in North Carolina and can respond to all areas within the Member Handbook and Provider Manual, including resolving claims payment inquires in one touch. Automation: Screenings are completed using standard and specialized computer programs. Inputs accurate information into the system and unlocks electronic service records with appropriate consents, enters all necessary data elements into data systems. Cooperative Efforts: Must be a team player and have a positive attitude. Establish and maintain effective working relationships within the unit, agency, and service system Consistently demonstrate professionalism, tact and diplomacy in handling volatile callers and/or working with contract providers and other external parties. Participate in Unit Staff meeting, Agency Staff meetings, (All staff meetings) and assigned committees. Interacts by phone with providers to provide information in response to inquiries, concerns, and questions. Interact with providers to provide information in response to inquiries about services and other resources. BH I/DD Tailored Plan eligibility and services. Knowledge, Skills and Abilities: Knowledge/Ability to Learn: Health, mental health, substance use, traumatic brain injury and intellectual/developmental disability service delivery and NC Medicaid Managed Care system as well as the resources available in the community. Call center functions, member population, potential for crisis issues, confidentiality laws and program protocols/policies. High level computer skills. Ability communicate effectively orally and in writing, have good keyboarding skills and be able to multi-task. Ability to provide technical assistance to both members and Providers. Ability to maintain confidentiality when screening and referring calls. Education/Experience Required: High School diploma and at least (1) year of healthcare and/or MH/SU/IDD/TBI experience. Education/Experience Preferred: Associate degree or higher and one (1) year of healthcare or MH/SU/IDD/TBI experience, or Associates Degree in Nursing (ADNs) and at least one (1) year of healthcare and/or MH/SU/IDD/TBI experience. Bilingual preferred (for one of the positions). Licensure/Certification Requirements: N/A

AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory servicing over 4000 long-term care facilities. AHA is the fastest growing independent laboratory in the nation, currently offering services in CO, DE, FL, GA, IL, IN, KY, MD, MI, MO, MS, NC, NJ, OH, PA, SC, TN, VA, WA, and WDC. By investing in technology and a skilled work force, we can offer a superior program focused on serving the long-term care industry. THE ROLE: CALL CENTER REPRESENTATIVE RESPONSIBILITIES: · Provide exceptional customer service to nursing home staff, physician office staff, and patients always via phone; · Enter data into a specialized computer system; · Dispatch AHA's Mobile Phlebotomists and Couriers; · Track specimen collection and reporting; · Trouble shoot missing, incomplete, and incorrect orders; · Must have the ability to interact effectively and professionally with clients and coworkers always; · Exceptional Customer Service skills, a must. Requirements QUALIFICATIONS: High School diploma 1-year of customer service experience in healthcare, preferred. Detail oriented with ability to multi-task daily. Knowledge of lab test orders; solid understanding of the importance of critical results. Excellent customer service and telephone etiquette skills required. Effective verbal and written communications, especially listening skills. 10-Key & Alpha Numeric Data Entry, 40 WPM speed and accuracy. Advanced computer skills. Ability to work independently, set priorities, and manage time effectively in a fast-paced work environment. Ensure patient privacy, confidentiality, and HIPAA are upheld always. "Team Player" mindset a must! AHA's Client Services department is open 24/7/365; we look for candidates who are available to work the established schedules and rotating holidays. AHA IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER!

Family Health Services is a Federally Qualified Health Center (FQHC) that provides quality, affordable primary care, dental, and behavioral health services. Our "high touch, high tech" clinics offer unique patient focused care to anyone in the community, regardless of their ability to pay. We are rapidly growing in Sandusky, Ohio at our two locations as well as in Norwalk, Ohio and surrounding areas. We also offer behavioral health and primary care at several local schools in hopes of eliminating barriers to those needing services. We are seeking an enthusiastic Medical Call Center Representative to join our team! The ideal candidate will support the operation of the clinic by answering phone calls coming in and representing the office with professionalism and compassion. This position requires the ability to work independently, multi-task and prioritize responsibilities, handling patient requests, answer calls, returning voicemails, placing outbound calls to patients, and handling any other administrative tasks with a positive attitude. Responsibilities: * Receives all calls and addresses patient needs. * Directs questions to appropriate personnel according to policy. * Documents phone calls and conversations in record as needed accordingto policy. * Effectively communicates with both internal and external customers toensure smooth operation of the clinic. * Optimizes patients' satisfaction, provider time, and clinic space utilizationby efficiently scheduling appointments according to policy. * Faxes, scans, files, and mails documentation as necessary * Collects and posts patient payments utilizing office software, providespatient receipts for payments * Provides a positive patient experience by anticipating the needs ofpatients, answering patient's questions, and maintaining a clean andpresentable front office and reception area. * Assists in maintaining office equipment. * Demonstrates effective communication skills. * Responds to crisis situations according to policy. * Maintains knowledge of clerical, personnel, medical policies and procedures. * Adheres to the standards and policies of the Organizational Privacy/ * Security and Compliance Programs, including the duty to comply with applicable laws and regulations (HIPAA, OSHA, OIG, guidelines, other * State and Federal Laws). This also includes reporting to the Board of Directors, Compliance Officer, Privacy Officer, supervisor, suggestion box, and any suspected unethical, fraudulent, or unlawful acts of practices. * Must be familiar with the operation of FHS office and be available to work varying hours as necessary. * Must be able to work independently. * Performs other duties as assigned. Work Environment: This job operates in a health care office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This job has frequent exposure to dust, constant activity and noise, hands in water, excessive heat, cleaning agents, excessive cold, dampness, excessive humidity, and dry atmospheric conditions. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must have the ability to travel independently throughout the facility to access information from other departments. Must have the ability to sit for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Required Education and Experience: High school diploma with knowledge of computers and data entry required. At least one year of experience in a health care setting required. Must be authorized to work in the United States. Preferred Education and Experience: Certified Medical Assistant with 3-5 years experiences in clinic setting Additional Eligibility Qualifications Ability to work as a team member. Ability to work with culturally diverse group of people. Must be willing to work flexible hours as required by position. AAP/EEO Statement FHS is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally‑recognized basis ["protected class"] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law. In Ohio, the following also are a protected class: race; color; religion; sex; pregnancy, or any illness arising out of and occurring during the course of pregnancy, childbirth or related medical conditions; national origin; disability; age [40 or over], military status and ancestry. To apply, please provide your resume to Human Resources Specialist, Madison Keesee. email MadisonView Job on IndeedView Job on LinkedIn

We currently have an exciting opportunity for a medical call center representative to join our team at our Regional Support Office in Alpharetta! Benefits: Medical, dental, vision, short/long term disability, 401k, PTO, life insurance, critical illness, hospital indemnity, and holiday pay. Monday - Friday, 8AM - 5PM, four days remote one day in-office.HYBRID REMOTE work schedule - after training. Training is 2 to 6 weeks at our Regional Support Office 5 days a week M-F. Must have prior experience in a medical setting dealing with scheduling and insurance. Responsibilities will include but not be limited to: Answering phones Scheduling patient appointments Collecting information Verifying insurance All while maintaining a positive, friendly, and outgoing demeanor. Requirements: Dependable team player is a must. Ability to work in a fast paced environment. Maintain a positive attitude with patients and co-workers under all conditions Sustain excellent attendance and avoid excessive absences and/or tardiness Heart and Vascular Care is a cardiology practice that places a priority on compassionate patient care and service. In our team-based and family-oriented setting, we strive to set a new bar for patient healthcare through a modern, friendly, and thoughtful approach. Come be a part of our growing team. Apply and someone will be in touch!

Job Details TCN Fairborn - Fairborn, OH $19.00 - $19.00 HourlyDescription $1,000 SIGN-ON BONUS!! Assist individuals who call the crisis hotline and 988 National Suicide Prevention Lifeline (988). You'll be responsible for assessing risk to self and others, ensuring caller safety, and linking to care. Also, you must be able to communicate with professionalism and with the highest regard for customer service. Primary Responsibilities Answers Crisis Hotline/ 988 calls Asks each crisis hotline caller required screening questions Understands when to dispatch MRT (mobile response team) Schedules crisis assessments or priority assessments Demonstrates ability to de-escalate callers Consults with supervisor about case interventions when needed Assist clients with scheduling or program questions, medication refills, basic billing questions, over the phone payments, medical records Verifies client demographic information Maintains communication with the caller until the issue is resolved or question is answered Knowledgeable about agency policies and procedures May be responsible for covering an evening shift and flex overtime Performs some receptionist duties Provides support to the clinical staff of the agency as needed. Types clinician correspondences, sends faxes, scans necessary documents to ECR and makes copies within one workday of receiving request to do so Benefits: Licensure reimbursement Clinical supervision hours towards independent licensure Career advancement opportunities Professional development and paid CEUs Additional compensation for advanced licensure Health, dental, and vision insurance 401k retirement options with company match as of day one Generous paid leave options 11 annual paid holidays Business casual dress code Monday Through Fridays Casual dress code 3rd shift, weekends and holidays. Quarterly bonus Work Location and Standard Work Hours Fairborn, OH Full-time Some evenings, holidays and weekends may be required Supervisory Responsibilities None. Work Environment This job operates in a professional office environment You're passionate, purpose-driven, and you envision a community of healthy and productive individuals. You care about improving lives by providing clinically excellent and accessible behavioral health services Join us on our mission and come be a part of our positive company culture filled with diverse talent, clinical excellence, and dedication to supporting the needs of our communities Qualifications Licensure: LSW or LPC or CDCA preferred. Education: High school diploma or equivalent Experience: In mental health /alcohol and drug field; at least one year in customer service position; at least one year working with a multi-phone system. Certification: Crisis training, First Aid and CPR (can be provided by TCN) Other: Ability to effectively communicate with clients and the public. Demonstrate data entry skills.

Job Details Fairborn, OH $19.00 - $19.00 HourlyDescription $1,000 SIGN-ON BONUS!! Assist individuals who call the crisis hotline and 988 National Suicide Prevention Lifeline (988). You'll be responsible for assessing risk to self and others, ensuring caller safety, and linking to care. Also, you must be able to communicate with professionalism and with the highest regard for customer service. Primary Responsibilities Answers Crisis Hotline/ 988 calls Asks each crisis hotline caller required screening questions Understands when to dispatch MRT (mobile response team) Schedules crisis assessments or priority assessments Demonstrates ability to de-escalate callers Consults with supervisor about case interventions when needed Assist clients with scheduling or program questions, medication refills, basic billing questions, over the phone payments, medical records Verifies client demographic information Maintains communication with the caller until the issue is resolved or question is answered Knowledgeable about agency policies and procedures May be responsible for covering an evening shift and flex overtime Performs some receptionist duties Provides support to the clinical staff of the agency as needed. Types clinician correspondences, sends faxes, scans necessary documents to ECR and makes copies within one workday of receiving request to do so Benefits: Licensure reimbursement Clinical supervision hours towards independent licensure Career advancement opportunities Professional development and paid CEUs Additional compensation for advanced licensure Health, dental, and vision insurance 401k retirement options with company match as of day one Generous paid leave options 11 annual paid holidays Business casual dress code Monday Through Fridays Casual dress code 3rd shift, weekends and holidays. Quarterly bonus Work Location and Standard Work Hours Fairborn, OH Full-time Some evenings, holidays and weekends may be required Supervisory Responsibilities None. Work Environment This job operates in a professional office environment You're passionate, purpose-driven, and you envision a community of healthy and productive individuals. You care about improving lives by providing clinically excellent and accessible behavioral health services Join us on our mission and come be a part of our positive company culture filled with diverse talent, clinical excellence, and dedication to supporting the needs of our communities Qualifications Licensure: LSW or LPC or CDCA preferred. Education: High school diploma or equivalent Experience: In mental health /alcohol and drug field; at least one year in customer service position; at least one year working with a multi-phone system. Certification: Crisis training, First Aid and CPR (can be provided by TCN) Other: Ability to effectively communicate with clients and the public. Demonstrate data entry skills.