Computer System Technician jobs at Los Alamos National Laboratory - 69 jobs

**What You Will Do** **As a part of the Safeguards and Technology Group within the Nuclear Engineering and Nonproliferation (NEN) Division, you will play a crucial role in supporting nuclear engineering projects aimed at promoting safety and nonproliferation. This role is focused on implementing microprocessors and developing low-level firmware that interfaces directly with custom hardware. Your responsibilities will include:** + **Develop, test, and debug firmware for microprocessors and microcontrollers, primarily using C and/or C++.** + **Implement low-level drivers and firmware to control on-board peripherals such as GPIO, timers, UART, SPI, and I2C.** + **Support processor bring-up activities, including boot configuration, memory mapping, interrupt handling, and basic peripheral initialization.** + **Debug firmware-hardware interactions using standard laboratory equipment (e.g., JTAG/SWD debuggers, oscilloscopes, logic analyzers, multimeters).** + **Read and interpret schematics and hardware documentation to ensure correct firmware implementation.** + **Collaborate closely with electrical engineers on hardware design, providing firmware-driven input on processor selection, pin assignments, interfaces, and system-level tradeoffs.** + **Assist in testing experiments and diagnostic equipment involving embedded systems.** + **Support prototype development and system integration efforts, including troubleshooting and iterative refinement.** + **Read, interpret, and implement engineering instructions, schematics, layouts, and other technical specifications.** + **Safety and security are a primary responsibility for all Laboratory employees. Maintains required safety and security training, assures safety and security compliance, and makes safety and security an integral part of every task, including taking the necessary steps to stop work if continuing the job is unsafe or compromises security.** **In this role, you will collaborate closely with a skilled team of engineers and technicians to drive the success of our nonproliferation and safeguard initiatives.** **What You Need** **Minimum Job Requirements:** + **Hands-on experience developing firmware for microprocessors or microcontrollers.** + **Proficiency in C and/or C++ for low-level or embedded software development.** + **Understanding of microprocessor concepts such as memory maps, registers, interrupts, and boot behavior.** + **Experience debugging embedded systems using hardware debuggers (e.g., JTAG or SWD).** + **Ability to read and understand hardware schematics and technical documentation.** + **Familiarity with common digital communication interfaces (e.g., SPI, I2C, UART).** + **Ability to work independently as well as collaboratively as part of a multidisciplinary team.** + **Experience with technical writing or documentation.** + **Contribute to a healthy and inclusive work environment. This includes ability to resolve conflict in a positive way, give and receive feedback effectively, and always show kindness and respect towards others** Education/Experience Position requires a Bachelor's Degree in from an accredited institution completed within the past 3 years with a cumulative GPA of at least 3.5 on a 4.0 scale in one of the following fields from an accredited institution. + Computer Engineering + Electrical Engineering with an embedded systems emphasis **Desired Qualifications:** + Experience supporting processor bring-up on custom hardware. + Exposure to embedded system testing, validation, or prototype development. + Demonstrated ability to troubleshoot complex firmware-hardware interactions. + Experience working with FPGA-based systems, such as configuring, integrating, or interfacing embedded processors with FPGA logic. Work Location: The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management. Work Schedule: A 5-40 or 9-80 schedule during normal working hours. Note to Applicants: In addition to a resume, each applicant must submit a cover letter explaining how you meet each of the minimum job requirements and any of the desired qualifications. Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory. **Where You Will Work** Located in Northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. LANL enhances national security by ensuring the safety and reliability of the U.S. nuclear stockpile, developing technologies to reduce threats from weapons of mass destruction, and solving problems related to energy, environment, infrastructure, health, and global security concerns. Our generous benefits package includes: + PPO or High Deductible medical insurance with the same large nationwide network + Dental and vision insurance + Free basic life and disability insurance + Paid childbirth and parental leave + Award-winning 401(k) (6% matching plus 3.5% annually) + Learning opportunities and tuition assistance + Flexible schedules and time off (PTO and holidays) + Onsite gyms and wellness programs + Extensive relocation packages (outside a 50 mile radius) **Additional Details** Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2 (******************************************************************** . Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A. No Clearance: Position does not require a security clearance. Selected candidates will be subject to drug testing and other pre-employment background checks. New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer. Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy Policy P701 (*********************************************** for applicant eligibility requirements. Incentive Compensation Program: For general program information refer to the Student Programs web page: ************************************************************************* Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer. All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by applicable federal, state and local laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request a disability accommodation, email ****************** or call **************, opt. 3. Instructions on How to Activate/Create a LANL Jobs Account: Follow the instructions below if you have ever had an employee Z number, been a contractor, or received Los Alamos Lab insurance coverage to activate your account: + Select the Click Here button if you have been employed with the Lab or received insurance coverage. + Please enter only your first and last name and current email address (an email with your validation code will be sent to you) to activate the account currently in our system. + Enter your validation code as described in the email you receive and complete the 3-page registration form. Your account is now active, and you can apply for jobs or save to your basket. Important: Enter the validation code within 15 days to activate your account or your account will be deactivated. Follow the instructions below if you if you have never been employed with the Lab or received insurance coverage to create an account: + Select the Register button if you have never been employed with the Lab or received insurance coverage to Create an Account. + From here, you will establish an account with username and password. How to Apply: Login to Your Account to Complete the Application Process + Click the Vacancy Name number (in blue) to view any job's details. + Click Apply or Add to Basket to apply later. Tip: To apply for a job or save your basket, you must have a LANL jobs account. If you experience any technical issues, please email ****************** for assistance.

About Sandia Sandia National Laboratories is the nation's premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of areas. Some of the main reasons we love our jobs: * Challenging work with amazing impact that contributes to security, peace, and freedom worldwide * Extraordinary co-workers * Some of the best tools, equipment, and research facilities in the world * Career advancement and enrichment opportunities * Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting (a mix of onsite work and working from home) * Generous vacation, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance* World-changing technologies. Life-changing careers. Learn more about Sandia at: ********************* * These benefits vary by job classification. What Your Job Will Be Like We are seeking a skilled and motivated IT Technologist to join our dynamic team. The successful candidate will be responsible for maintaining and managing computer system resources and networks that are crucial to department R&D projects and operations. These systems include multiple mass storage devices, servers, and computers running custom applications integral to our mission. The role involves addressing a wide range of technical challenges, from hardware troubleshooting to network infrastructure and vulnerability patches. Additionally, the candidate will contribute as a team member to our overarching mission of developing, testing and implementing physical security intrusion detection technologies to defend against physical threats to national assets. This may include supporting field exercises and activities, software development, and technical systems management and operations. On any given day, you may be called on to: * Hardware Management: Oversee, monitor, maintain, and troubleshoot a broad inventory of equipment including computers, servers, sensors, and robotic systems. * Network Management: Oversee, maintain, monitor, and troubleshoot internal networks with minimal downtime during critical hours and ensure networks meet internal policy requirements. Continually explore ways to enhance and improve the network with a forward-looking mindset. * Issue Resolution: Troubleshoot and resolve technical issues on servers and department computers promptly. * Technical Support: Provide technical support for design and engineering efforts on new capabilities in collaboration with our development teams. * Custom Applications: Utilize and manage custom software applications designed to tackle complex challenges. * Project Contribution: Assist staff as a contributor on projects, including identifying project requirements, software development, hardware/software interfacing, data collection and field testing. * Security Maintenance: Stay up to date with emerging vulnerabilities and patches to ensure the security and integrity of our systems. Due to the nature of the work, the selected candidate must be able to work onsite. Salary Range $63,800 - $123,400 * Salary range is estimated, and actual salary will be determined after consideration of the selected candidate's experience and qualifications, and application of any approved geographic salary differential. Qualifications We Require * Associate's degree in Information Technology or related field and two years of related experience. * Ability to obtain and maintain a DOE Q-level security clearance. Qualifications We Desire * Bachelor's degree in Information Technology or similar field. * Experience setting up, maintaining, troubleshooting and rebuilding Linux/Unix and Windows operating systems. * Competency designing and assembling high performance personal computers and servers (including providing specifications to meet computing needs and configuring RAID setups). * Experience implementing hardware and software virtualization (i.e., VMware, Hyper-V, Kubernetes, and Docker). * Proficiency in Python and Bash. * Solid understanding of software-defined networking and experience with complex standalone network maintenance and repair. * Familiarity with GitLab CI/CD tools. * Ability to work in a fast-paced environment with multiple priorities and tight deadlines, while thriving in a collaborative, open-spaced lab location. Comfortable navigating a noisy atmosphere with multiple activities occurring simultaneously, effectively managing distractions to maintain focus and productivity. * Willingness to travel domestically as needed (less than 15% of the time). * Existing Department of Energy Q\L clearance or DoD Secret/Top Secret clearance. About Our Team The Mission of department 6554 is to counter autonomous threats to key national facilities and to improve the performance of physical security systems protecting those sites. We address real-world problems through cutting-edge research, development, testing, and evaluation of components and systems to advance the science of physical security. This enables customers to mitigate threats to these facilities by improving the ability to sense, assess, track, and respond to physical incursions, leveraging AI to address current operational challenges and emerging threats, such as drones or unmanned aircraft systems (UAS). In addition to RDT&E for intrusion detection, we specialize in the development and evaluation of Counter-UAS platforms, which are critical for addressing the dangers posed by UAS. As the designated C-UAS test agent for DOE, NNSA, and DHS, we combine rigorous testing with forward-looking research to deliver transformative solutions for national security. Posting Duration This posting will be open for application submissions for a minimum of seven (7) calendar days, including the 'posting date'. Sandia reserves the right to extend the posting date at any time. Security Clearance Sandia is required by DOE to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants for employment need to be able to obtain and maintain a DOE Q-level security clearance, which requires U.S. citizenship. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted. Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment. EEO All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status and any other protected class under state or federal law. NNSA Requirements for MedPEDs If you have a Medical Portable Electronic Device (MedPED), such as a pacemaker, defibrillator, drug-releasing pump, hearing aids, or diagnostic equipment and other equipment for measuring, monitoring, and recording body functions such as heartbeat and brain waves, if employed by Sandia National Laboratories you may be required to comply with NNSA security requirements for MedPEDs. If you have a MedPED and you are selected for an on-site interview at Sandia National Laboratories, there may be additional steps necessary to ensure compliance with NNSA security requirements prior to the interview date. Apply for Job * Careers * Sign In * New User

SAIC is seeking an experienced, motivated, career and customer-service oriented Help Desk Analyst to join our team to begin an exciting and challenging career with SAIC in Albuquerque, NM. + The qualified applicant will provide Tier II help desk support to users unable to resolve tech issues that exceed Tier 1 level support. + The candidate must provide creative solutions to customer problems to ensure customer satisfaction and productivity. Coordinate customer and support issues to ensure timely distribution of knowledge and productivity ensuring a positive impact on customer satisfaction. Acquire and maintain knowledge of relevant product offering, current support policies, and methods of support delivery, in order to provide technically accurate solutions to customers. + Consults with users to determine if existing hardware/software meets specifications required to support functionality for system effectiveness given the existing network environment. + Recommends and oversees the installation of required hardware/software upgrades necessary to restore or enhance user system functionality. + Engages in testing and modification of user systems in support of eventual recommendation and implementation for hardware or software updates. + As necessary, simulates or recreates user problems to resolve operating difficulties. + Creates documentation in support of the maintenance of a document library of completed deliverables. These will be maintained to track performance metrics and log actions taken to address user/interoperability issues that impact client operations. + Responsible for updating documentation across the team and utilizing operationally derived knowledge from actual cases resolved. + Creates and maintains documentation specific to the analysis of user equipment configuration for the project; submits regular documentation covering required configurations and impact to network and user functionality due to lack thereof. + Consults with network services, software systems engineering, and/or applications development in the restoration of services or to identify and correct core problems. + Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. **Qualifications** **Required:** + Bachelor's degree in a related field such as Network or Systems Engineering, Computer Science/Computer. Engineering and two (2+) years' experience or equivalent education and experience. + 5 years of relevant experience required or 7 years in lieu of education. + Comprehensive knowledge in Information Technology service delivery. + Must be US Citizen and be able to obtain a DOE Q clearance. **Desired:** + HDI or ITIL certifications. + AREQNUMBER: 2600586 SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Desktop Technician III to join our team. In order to deliver our exceptional services, we need dedicated and enthusiastic, hard-working, and customer service-oriented technicians-- that's where you come in! Your role will include unparalleled technical support for a national client, allowing them to experience the best support available within the industry. **Responsibilities:** + Diagnoses mechanical, hardware, software and systems failures, using established procedures. + Performs service, repair and/or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking. + Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets). + Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues. + Communicates with customers at all levels of technical and non-technical skill sets. + Follow-up with end users to provide status updates as per service level guidelines (SLA's). + Acts as the escalation point for complex and/or high priority problems, forwarding problems they cannot solve to the appropriate support groups for resolution (Manager, etc.). + Follow all standard operating procedures (SOP) through the effective use of knowledge management. + Works collaboratively with people across the organization. **Skills & Qualifications:** + 2-3+ years of IT support work experience + Imaging from Network and USB + Laptop/Desktop/Printer hardware and software support Experience + ServiceNOW experience + Travel is required **Wage Range** **:** The annual starting salary for this position is between $ **63,000 - $92,400** annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. **Benefits** : The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. **Equal Employment Opportunity** **:** Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law. CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

SAIC is seeking an experienced, motivated, career and customer-service oriented Help Desk Analyst to join our team to begin an exciting and challenging career with SAIC in Albuquerque, NM. + The qualified applicant will provide Tier II help desk support to users unable to resolve tech issues that exceed Tier 1 level support. + The candidate must provide creative solutions to customer problems to ensure customer satisfaction and productivity. Coordinate customer and support issues to ensure timely distribution of knowledge and productivity ensuring a positive impact on customer satisfaction. Acquire and maintain knowledge of relevant product offering, current support policies, and methods of support delivery, in order to provide technically accurate solutions to customers. + Consults with users to determine if existing hardware/software meets specifications required to support functionality for system effectiveness given the existing network environment. + Recommends and oversees the installation of required hardware/software upgrades necessary to restore or enhance user system functionality. + Engages in testing and modification of user systems in support of eventual recommendation and implementation for hardware or software updates. + As necessary, simulates or recreates user problems to resolve operating difficulties. + Creates documentation in support of the maintenance of a document library of completed deliverables. These will be maintained to track performance metrics and log actions taken to address user/interoperability issues that impact client operations. + Responsible for updating documentation across the team and utilizing operationally derived knowledge from actual cases resolved. + Creates and maintains documentation specific to the analysis of user equipment configuration for the project; submits regular documentation covering required configurations and impact to network and user functionality due to lack thereof. + Consults with network services, software systems engineering, and/or applications development in the restoration of services or to identify and correct core problems. + Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. **Qualifications** **Required:** + Bachelor's degree in a related field such as Network or Systems Engineering, Computer Science/Computer. Engineering and two (2+) years' experience or equivalent education and experience. + Comprehensive knowledge in Information Technology service delivery. + Must be US Citizen and be able to obtain a DOE Q clearance. **Desired:** + HDI or ITIL certifications. + AREQNUMBER: 2511814 SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

ASRC Federal Netcentric Technologies, LLC is seeking an Information Technology (IT) System Support Specialist on our KEOS contract at Kirtland Air Force Base (KAFB) in Albuquerque, New Mexico. The System Support Specialist manages and maintains mission-critical IT systems and ensures all systems have secure connections, are properly configured for network and standalone operation, are on-line, and perform smoothly to serve the needs of our company and our customers. Duties and Responsibilities: Configure and install operating systems utilizing the Air Force Standard Desktop Configuration (SDC) to laptop and desktop computers both classified and unclassified. Perform hardware installation, connection of peripherals and installation and configuration of software. Provide software application assistance for commonly used office automation applications and for Commercial Off-the-Shelf (COTS), Government Off-the- Shelf (GOTS) client and other web-based applications. Manage user and computer accounts using Windows Active Directory Management Tools both classified and unclassified. Handle and respond to customer calls, emails, and trouble tickets to include troubleshooting network connectivity problems on printers and computers and other IT related needs during duty hours. Provide 24/7 on-call service as needed. Ensure all customer IT-related troubleshooting/requests are created, updated, and tracked in our local IT ticketing system. Perform hardware and software troubleshooting and diagnostics of computers, printers, and other related peripherals. Fix LAN/WAN issues. Provide policy guidance on all matters of information systems security. Install and troubleshoot cameras used for surveillance, AV equipment, and tone cable from desktop to switch in LAN closets, install and repair cable. Maintain and manage corporate IP network hardware and configurations in cooperation with corporate network engineers. Perform setup, configuration, troubleshooting, and operational support of Apple iOS, and other approved wireless broadband device types, as well as commercial internet for customers, both corporate and government owned. Perform duties of Unit Property Custodian of Automated Data Processing Equipment (ADPE) assigned to include inventory, turn-in and assistance in purchasing of all unit IT assets both corporate and government owned. Perform annual inventory of assets. Perform duties of Unit Software License Manager, assisting with purchasing, documentation and reporting of all unit software both corporate and government owned. Perform annual inventory of software. Promote user awareness concerning unauthorized or illegal use of computer hardware and software. Perform duties of Telecommunications Control Officer ensuring all telephone requirements are met. Maintain computer management and support in accordance with all Air Force policies and directives. Provide technical support to the 377 ABW Emergency Operations Center, CE Unit Control Center and Emergency Support Function members during exercises/real world situations. Maintain the expertise in the development, support, and maintenance of MS SharePoint sites to improve processes. Required Qualifications: At least three years' experience working in an IT environment of like size and complexity, with hands-on experience installing, maintaining, and troubleshooting software/hardware of computers and related systems. Currently hold or be able to obtain within six months at least one of the following certifications: CompTIA A+, CompTIA Network+, or CompTIA Security+. Functional knowledge of Cybersecurity and IT issues as required. Possess a working knowledge of computer security architectures and implementation of security controls. Employ excellent organizational and time management skills with a strong attention to detail to accurately execute multiple tasks in a fast-paced environment. Be able to take initiative and work independently without direct supervision. Must have proficient English oral and written communication skills sufficient to effectively communicate with employees, management, and customers. Must be a US citizen and currently possess or be able to obtain/maintain a U.S. government-issued security clearance. Must possess and maintain a valid US driver's license. Must be able to pass a drug screen. Desired Qualifications: Bachelor's degree in related field. Possess current Security+ certification. Three or more years working in Department of Defense IT customer services, networking, software applications, systems analysis, security, data management, operating systems, and/or systems administration; USAF preferred. Experience performing: development and maintenance of existing SharePoint sites; management of data storage systems to ensure that they are operational; set-up and maintenance of user permissions on directories, organizational accounts, and user groups.

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work ASRC Federal Netcentric Technologies, LLC is seeking an Information Technology (IT) **System Support Specialist** on our KEOS contract at Kirtland Air Force Base (KAFB) in Albuquerque, New Mexico. **Job Summary:** The **System Support Specialist** manages and maintains mission-critical IT systems and ensures all systems have secure connections, are properly configured for network and standalone operation, are on-line, and perform smoothly to serve the needs of our company and our customers. **Duties and Responsibilities:** + Configure and install operating systems utilizing the Air Force Standard Desktop Configuration (SDC) to laptop and desktop computers both classified and unclassified. + Perform hardware installation, connection of peripherals and installation and configuration of software. + Provide software application assistance for commonly used office automation applications and for Commercial Off-the-Shelf (COTS), Government Off-the- Shelf (GOTS) client and other web-based applications. + Manage user and computer accounts using Windows Active Directory Management Tools both classified and unclassified. + Handle and respond to customer calls, emails, and trouble tickets to include troubleshooting network connectivity problems on printers and computers and other IT related needs during duty hours. Provide 24/7 on-call service as needed. + Ensure all customer IT-related troubleshooting/requests are created, updated, and tracked in our local IT ticketing system. + Perform hardware and software troubleshooting and diagnostics of computers, printers, and other related peripherals. Fix LAN/WAN issues. + Provide policy guidance on all matters of information systems security. + Install and troubleshoot cameras used for surveillance, AV equipment, and tone cable from desktop to switch in LAN closets, install and repair cable. + Maintain and manage corporate IP network hardware and configurations in cooperation with corporate network engineers. + Perform setup, configuration, troubleshooting, and operational support of Apple iOS, and other approved wireless broadband device types, as well as commercial internet for customers, both corporate and government owned. + Perform duties of Unit Property Custodian of Automated Data Processing Equipment (ADPE) assigned to include inventory, turn-in and assistance in purchasing of all unit IT assets both corporate and government owned. Perform annual inventory of assets. + Perform duties of Unit Software License Manager, assisting with purchasing, documentation and reporting of all unit software both corporate and government owned. Perform annual inventory of software. Promote user awareness concerning unauthorized or illegal use of computer hardware and software. + Perform duties of Telecommunications Control Officer ensuring all telephone requirements are met. + Maintain computer management and support in accordance with all Air Force policies and directives. + Provide technical support to the 377 ABW Emergency Operations Center, CE Unit Control Center and Emergency Support Function members during exercises/real world situations. + Maintain the expertise in the development, support, and maintenance of MS SharePoint sites to improve processes. **Required Qualifications:** + At least three years' experience working in an IT environment of like size and complexity, with hands-on experience installing, maintaining, and troubleshooting software/hardware of computers and related systems. + Currently hold or be able to obtain within six months at least one of the following certifications: CompTIA A+, CompTIA Network+, or CompTIA Security+. + Functional knowledge of Cybersecurity and IT issues as required. + Possess a working knowledge of computer security architectures and implementation of security controls. + Employ excellent organizational and time management skills with a strong attention to detail to accurately execute multiple tasks in a fast-paced environment. + Be able to take initiative and work independently without direct supervision. + Must have proficient English oral and written communication skills sufficient to effectively communicate with employees, management, and customers. + Must be a US citizen and currently possess or be able to obtain/maintain a U.S. government-issued security clearance. + Must possess and maintain a valid US driver's license. + Must be able to pass a drug screen. **Desired Qualifications:** + Bachelor's degree in related field. + Possess current Security+ certification. + Three or more years working in Department of Defense IT customer services, networking, software applications, systems analysis, security, data management, operating systems, and/or systems administration; USAF preferred. + Experience performing: development and maintenance of existing SharePoint sites; management of data storage systems to ensure that they are operational; set-up and maintenance of user permissions on directories, organizational accounts, and user groups. We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. _The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law. Posted pay ranges are a general guideline only and are not a guarantee of compensation or salary._ **_EEO Statement_** _ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law._ **Job Details** **Job Family** **SCA** **Job Function** **SCA** **Pay Type** **Hourly**

ASRC Federal Netcentric Technologies, LLC is seeking an Information Technology (IT) System Support Specialist on our KEOS contract at Kirtland Air Force Base (KAFB) in Albuquerque, New Mexico. The System Support Specialist manages and maintains mission-critical IT systems and ensures all systems have secure connections, are properly configured for network and standalone operation, are on-line, and perform smoothly to serve the needs of our company and our customers. Duties and Responsibilities: Configure and install operating systems utilizing the Air Force Standard Desktop Configuration (SDC) to laptop and desktop computers both classified and unclassified. Perform hardware installation, connection of peripherals and installation and configuration of software. Provide software application assistance for commonly used office automation applications and for Commercial Off-the-Shelf (COTS), Government Off-the- Shelf (GOTS) client and other web-based applications. Manage user and computer accounts using Windows Active Directory Management Tools both classified and unclassified. Handle and respond to customer calls, emails, and trouble tickets to include troubleshooting network connectivity problems on printers and computers and other IT related needs during duty hours. Provide 24/7 on-call service as needed. Ensure all customer IT-related troubleshooting/requests are created, updated, and tracked in our local IT ticketing system. Perform hardware and software troubleshooting and diagnostics of computers, printers, and other related peripherals. Fix LAN/WAN issues. Provide policy guidance on all matters of information systems security. Install and troubleshoot cameras used for surveillance, AV equipment, and tone cable from desktop to switch in LAN closets, install and repair cable. Maintain and manage corporate IP network hardware and configurations in cooperation with corporate network engineers. Perform setup, configuration, troubleshooting, and operational support of Apple iOS, and other approved wireless broadband device types, as well as commercial internet for customers, both corporate and government owned. Perform duties of Unit Property Custodian of Automated Data Processing Equipment (ADPE) assigned to include inventory, turn-in and assistance in purchasing of all unit IT assets both corporate and government owned. Perform annual inventory of assets. Perform duties of Unit Software License Manager, assisting with purchasing, documentation and reporting of all unit software both corporate and government owned. Perform annual inventory of software. Promote user awareness concerning unauthorized or illegal use of computer hardware and software. Perform duties of Telecommunications Control Officer ensuring all telephone requirements are met. Maintain computer management and support in accordance with all Air Force policies and directives. Provide technical support to the 377 ABW Emergency Operations Center, CE Unit Control Center and Emergency Support Function members during exercises/real world situations. Maintain the expertise in the development, support, and maintenance of MS SharePoint sites to improve processes. Required Qualifications: At least three years' experience working in an IT environment of like size and complexity, with hands-on experience installing, maintaining, and troubleshooting software/hardware of computers and related systems. Currently hold or be able to obtain within six months at least one of the following certifications: CompTIA A+, CompTIA Network+, or CompTIA Security+. Functional knowledge of Cybersecurity and IT issues as required. Possess a working knowledge of computer security architectures and implementation of security controls. Employ excellent organizational and time management skills with a strong attention to detail to accurately execute multiple tasks in a fast-paced environment. Be able to take initiative and work independently without direct supervision. Must have proficient English oral and written communication skills sufficient to effectively communicate with employees, management, and customers. Must be a US citizen and currently possess or be able to obtain/maintain a U.S. government-issued security clearance. Must possess and maintain a valid US driver's license. Must be able to pass a drug screen. Desired Qualifications: Bachelor's degree in related field. Possess current Security+ certification. Three or more years working in Department of Defense IT customer services, networking, software applications, systems analysis, security, data management, operating systems, and/or systems administration; USAF preferred. Experience performing: development and maintenance of existing SharePoint sites; management of data storage systems to ensure that they are operational; set-up and maintenance of user permissions on directories, organizational accounts, and user groups.

MILVETS is currently seeking a full time Help Desk Support Technician/ Event Coordinator (Secret Clearance) About the company: Since its founding in 1986, MILVETS Systems Technology, Inc. has been a reliable provider of quality services in the information and technology fields. As a Service-Disabled Veteran-Owned Small Business, certified by the Small Business Administration as a Small Disadvantaged Business, the company was founded to offer efficient, cost-effective information technology services to commercial and government clients. Position Title: Help Desk Support Technician/ Event Coordinator (Secret Clearance) Position Summary: MILVETS is currently seeking a full time Help Desk Support Technician/ Event Coordinator who will be responsible for supporting USAF Distributed Mission Operations Center (DMOC) at Kirtland AFB, NM. Responsibilities: Resolve technical problems and answer queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnose, identify, isolate and analyze problems utilizing historical database records. May route calls to product line specialists. Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems. Occasional work outside of standard work hours may be required. Qualifications: High School diploma or equivalent and 2 years additional education and/or related experience. DoD 8570 IAT-II certification (CompTIA Sec+ or higher). Employment contingent upon holding current certification or successfully passing Security Plus exam within 60 days of hire. Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; an Active United States Department of Defense Secret clearance is required. _______________________________________________________ MILVETS offers an excellent benefits package including Health Insurance, Dental Insurance, Life Insurance, Disability Insurance, Vision, 401(k), Paid Time Off. Applicants for U.S. based positions with MILVETS Systems Technology, Inc. must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. ******************** E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce. Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. MILVETS Systems Technology, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. MILVETS Systems Technology, Inc. (“MILVETS”) uses JazzHR Talent Fit AI to assist in candidate evaluation. This tool leverages artificial intelligence to generate insights but does not make autonomous hiring decisions. All employment decisions are made solely by MILVETS' recruitment and management teams. Candidate data processed through JazzHR Talent Fit AI is handled in compliance with applicable privacy and data protection regulations, including GDPR, and MILVETS' internal policies. MILVETS is an Equal Opportunity Employer (EOE) and complies with all relevant EEOC regulations to ensure fair and equitable hiring practices. By applying, candidates acknowledge and consent to the use of this tool for recruitment purposes.

Albuquerque, New Mexico, US New Mexico, US Cannon AFB, New Mexico, US Holloman, New Mexico, US Internships 18370 Seasonal $37266.88 - $55900.32 Description & Qualifications** Description & Qualifications** Serco is seeking an **Information Technology Intern** to join its Distributed Mission Operations Center (DMOC) team. DMOC delivers secure connectivity and network interoperability between unique simulator platforms across the globe, allowing aircrews to train together in a high-fidelity virtual environment. This position will be located on Kirtland AFB and will be an on-site position beginning Summer 2026. **In this position, you will:** + Assist in the development, testing, and maintenance of networks, operating systems and associated software. + Learn comprehensive cybersecurity test procedures. + Support various Tier levels of system administration & customer support. + Identify and document defects. + Collaborate with team members on various projects. **To be successful in this role, you will have:** + A High School Diploma and be enrolled in an accredited college or university pursuing a Bachelor's degree in Engineering, Information Technology, Modeling & Simulation, or Computer Science + COMPTIA Security+, Cisco Certified Network Associate (CCNA), or equivalent cert. + A Secret DOD Clearance is required prior to starting + Experience with Microsoft Office products + Able to work onsite in Albuquerque, NM **Company Overview** Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. **Pay Transparency** Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan To review all Serco benefits please visit: ******************************************* . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .

Albuquerque, New Mexico, US New Mexico, US Cannon AFB, New Mexico, US Holloman, New Mexico, US Internships 18370 Seasonal $37266.88 - $55900.32 Description & Qualifications** Description & Qualifications** Serco is seeking an **Information Technology Intern** to join its Distributed Mission Operations Center (DMOC) team. DMOC delivers secure connectivity and network interoperability between unique simulator platforms across the globe, allowing aircrews to train together in a high-fidelity virtual environment. This position will be located on Kirtland AFB and will be an on-site position beginning Summer 2026. **In this position, you will:** + Assist in the development, testing, and maintenance of networks, operating systems and associated software. + Learn comprehensive cybersecurity test procedures. + Support various Tier levels of system administration & customer support. + Identify and document defects. + Collaborate with team members on various projects. **To be successful in this role, you will have:** + A High School Diploma and be enrolled in an accredited college or university pursuing a Bachelor's degree in Engineering, Information Technology, Modeling & Simulation, or Computer Science + COMPTIA Security+, Cisco Certified Network Associate (CCNA), or equivalent cert. + A Secret DOD Clearance is required prior to starting + Experience with Microsoft Office products + Able to work onsite in Albuquerque, NM **Company Overview** Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. **Pay Transparency** Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan To review all Serco benefits please visit: ******************************************* . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .

Albuquerque, New Mexico, US New Mexico, US Cannon AFB, New Mexico, US Holloman, New Mexico, US Internships 18370 Seasonal $37266.88 - $55900.32 Description & Qualifications** Description & Qualifications** Serco is seeking an **Information Technology Intern** to join its Distributed Mission Operations Center (DMOC) team. DMOC delivers secure connectivity and network interoperability between unique simulator platforms across the globe, allowing aircrews to train together in a high-fidelity virtual environment. This position will be located on Kirtland AFB and will be an on-site position beginning Summer 2026. **In this position, you will:** + Assist in the development, testing, and maintenance of networks, operating systems and associated software. + Learn comprehensive cybersecurity test procedures. + Support various Tier levels of system administration & customer support. + Identify and document defects. + Collaborate with team members on various projects. **To be successful in this role, you will have:** + A High School Diploma and be enrolled in an accredited college or university pursuing a Bachelor's degree in Engineering, Information Technology, Modeling & Simulation, or Computer Science + COMPTIA Security+, Cisco Certified Network Associate (CCNA), or equivalent cert. + A Secret DOD Clearance is required prior to starting + Experience with Microsoft Office products + Able to work onsite in Albuquerque, NM **Company Overview** Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. **Pay Transparency** Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan To review all Serco benefits please visit: ******************************************* . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .

Albuquerque, New Mexico, US New Mexico, US Cannon AFB, New Mexico, US Holloman, New Mexico, US Internships 18370 Seasonal $37266.88 - $55900.32 Description & Qualifications** Description & Qualifications** Serco is seeking an **Information Technology Intern** to join its Distributed Mission Operations Center (DMOC) team. DMOC delivers secure connectivity and network interoperability between unique simulator platforms across the globe, allowing aircrews to train together in a high-fidelity virtual environment. This position will be located on Kirtland AFB and will be an on-site position beginning Summer 2026. **In this position, you will:** + Assist in the development, testing, and maintenance of networks, operating systems and associated software. + Learn comprehensive cybersecurity test procedures. + Support various Tier levels of system administration & customer support. + Identify and document defects. + Collaborate with team members on various projects. **To be successful in this role, you will have:** + A High School Diploma and be enrolled in an accredited college or university pursuing a Bachelor's degree in Engineering, Information Technology, Modeling & Simulation, or Computer Science + COMPTIA Security+, Cisco Certified Network Associate (CCNA), or equivalent cert. + A Secret DOD Clearance is required prior to starting + Experience with Microsoft Office products + Able to work onsite in Albuquerque, NM **Company Overview** Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. **Pay Transparency** Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan To review all Serco benefits please visit: ******************************************* . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .

Posting Type Remote The Technical Support Specialist provides technical support aligned with a specific product vertical to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills. On a daily basis, the Technical Support Specialist creates, resolves, and maintains tickets, while working within their product vertical to resolve issues and escalate tickets to other teams and verticals. It is essential that the Technical Support Specialist maintains accurate records of all activities and interactions in Salesforce and responds to clients within identified service level agreements. You will inform management of important issues regarding personnel, performance, client perception, and project statuses, and work with colleagues to ensure quality service. This role will report to the Manager of Product Support. The working hours are a 9-hour Sunday-Thursday shift ranging from 1pm-12am CST with a 1-hour meal break, and the evening shift offers a compensation differential. Job Description and Requirements Your Role in Action: Technical Skills/Responsibilities Use SQL applications and tools to run basic SQL queries Respond to client questions, problems, and work requests on a daily basis Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers Partner with senior level team members as needed to troubleshoot and resolve customer incidents Have or develop the experience to capably perform the Technical Support Specialist position responsibilities Policy and Procedure Skills Follow appropriate procedures for creating, categorizing, updating, escalating, transitioning, and resolving tickets. Attention to proper detail when coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data Monitor assigned open tickets, contact customers, and update tickets on a timely basis Provide responsive support to clients during normal shift hours, when scheduled for early and late shifts, and as identified for on-call or as requested by management. Early/Late shifts and on-call could be required of the qualified Technical Support Specialist staff Complete all daily tasks and projects Track time daily Expectations of the Role Is flexible to work a 9-hour Sunday-Thursday shift ranging from 1pm-12am CST with a 1-hour meal break, on-call schedule, or other time frames specified by management Able to work an 8/9-hour Monday-Friday shift from 8am-5pm CST with meal break for the first 3 months of onboarding Provide excellent customer service using the communication methods designated by Relativity Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries Meet identified goals regarding customer service tech support metrics Commitment to and consistent demonstration of core company values Your Skills Customer support experience Client-focused and ability to understand expectations Direct experience supporting clients as a primary contact or lead using phone and email Experience troubleshooting complex issues SQL and Windows platform experience Travel 10% of the time Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $54,000 and $80,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Required Skills: Application Management, Database Management, Project Management, Requirements Gathering, Software Development, Software Development Life Cycle (SDLC), Structured Query Language (SQL), System Implementations, Systems Analysis, Technical Support

About Sandia: Sandia National Laboratories is the nation's premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of areas. Some of the main reasons we love our jobs: + Challenging work with amazing impact that contributes to security, peace, and freedom worldwide + Extraordinary co-workers + Some of the best tools, equipment, and research facilities in the world + Career advancement and enrichment opportunities + Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting (a mix of onsite work and working from home) + Generous vacation, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance* World-changing technologies. Life-changing careers. Learn more about Sandia at: ********************* *These benefits vary by job classification. What Your Job Will Be Like: We are seeking a dedicated and innovative Computer Engineer to join our team of researchers focused on advancing data-driven solutions in materials science and engineering. Applicants should possess a strong background in data ingestion, processing, and analysis, with experience in developing automation tools and AI applications. Familiarity with metadata extraction, specification generation, and interfacing with materials management systems such as PDMLink is highly desirable. Experience in working with large language models (LLMs), API development, and on-machine inspection tools will be considered a plus but is not required. This position will operate within a collaborative environment that includes cross-functional teams and will necessitate both independent problem-solving skills and effective teamwork and mentorship. On any given day, you may be called on to: + Write and optimize parsing scripts for various test data formats to ensure efficient data ingestion. + Parse and extract relevant information from engineering specifications for integration into Granta. + Develop and maintain scripts for automating metadata retrieval from engineering artifacts. + Interface with PDMLink to retrieve and analyze data from global materials lists. + Participate in the development and integration of AI agent interfaces with on-machine inspection tools (e.g., Peregrine). + Assist in the development of APIs for the lakehouse project, ensuring compatibility with existing systems and tools. + Engage in team meetings to discuss project progress, challenges, and collaborative solutions. + Document processes, findings, and code to maintain clear communication and knowledge sharing within the team. + Collaborate with team members to enhance capabilities for pulling "where-used" information across various sites. Due to the nature of the role, this candidate must be able to work onsite. Salary Range: $102,400 - $199,700 *Salary range is estimated, and actual salary will be determined after consideration of the selected candidate's experience and qualifications, and application of any approved geographic salary differential. Qualifications We Require: + A Bachelor's degree in a relevant discipline, or an equivalent combination of directly relevant education and engineering or scientific experience that demonstrates the knowledge, skills, and ability to perform independent research and development. + Active DOE Q-level security clearance Qualifications We Desire: The ideal Computer Engineer candidate for Sandia National Laboratories will in addition possess the following: + Graduate degree in Computer Engineering or a highly related field where an independent research project was a graduation requirement (e.g., independent project, thesis, or dissertation). + Demonstrated ability to execute and deliver technical work products with application of appropriate rigor and pedigree documentation (design/code reviews, technical oversight/approvals, project team concurrence, artifact generation, etc.). + Experience in computer systems design and software development for real-time and embedded processing systems, distributed processing systems, or real-time client server implementations. + Familiarity with hardware/software requirements generation for verification, validation and qualification. + Demonstrated interpersonal skills and ability to work in a multidisciplinary, multi-disciplinary team setting for a common purpose. Also, for this posting we are seeking individuals with the following experience: + Masters degree in Computer Engineering, Data Science, or a related field. + Proficiency in programming languages such as Python, Java, or similar. + Knowledge of AI and machine learning concepts, with experience in developing AI agent interfaces or applications. + Experience with data ingestion and processing, including the ability to write scripts for various data formats. + Understanding of database management and experience interfacing with systems like PDMLink. + Strong problem-solving skills and the ability to work collaboratively in a team environment. + Experience with Granta or similar materials management systems, including generating and parsing specification documents. + Knowledge of API development and integration, particularly in the context of lakehouse architectures and Model Context Protocol (MCP). + Ability to rapidly learn new skills and work in a fast-paced environment + Ability to work on multiple projects simultaneously and manage time effectively. + Experience working with materials scientists and collecting materials property data About Our Team: Sandia's Materials Lifecycle Management Department is a diverse team of engineers and scientists dedicated to teaming with both research and mission delivery organizations to address materials-based risks (i.e., quality, availability, compatibility and aging) and enable new material discovery. Our team provides a critical interface with the NNSA and engineering stakeholders through its leadership of the Aging & Lifetimes and At-Risk Materials programs enabling informed engineering design decisions. We develop scalable, FAIR data management solutions to empower AI/ML research, assess material compatibility, manage the Granta data based, its material records, and new material data ingestion, and utilize and develop GenAI models for finding novel, application specific materials. This department has a strong record of delivering critical materials information to broad internal and external stakeholders that improves SNLs and the broader Nuclear Security Enterprises (NSE) mission delivery. Posting Duration: This posting will be open for application submissions for a minimum of seven (7) calendar days, including the 'posting date'. Sandia reserves the right to extend the posting date at any time. Security Clearance: Position requires a Department of Energy (DOE) Q security clearance to start, or equivalent active security clearance with another U.S. government agency (e.g., DOD). Sandia is required by DOE directive to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants for employment need to be able to maintain a DOE Q-level security clearance, which requires U.S. citizenship. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted. Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment. EEO: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status and any other protected class under state or federal law. NNSA Requirements for MedPEDs: If you have a Medical Portable Electronic Device (MedPED), such as a pacemaker, defibrillator, drug-releasing pump, hearing aids, or diagnostic equipment and other equipment for measuring, monitoring, and recording body functions such as heartbeat and brain waves, if employed by Sandia National Laboratories you may be required to comply with NNSA security requirements for MedPEDs. If you have a MedPED and you are selected for an on-site interview at Sandia National Laboratories, there may be additional steps necessary to ensure compliance with NNSA security requirements prior to the interview date. Job ID: 696628 Job Family: RD Regular/Temporary Position: R Full/Part-Time Status: F

About Sandia Sandia National Laboratories is the nation's premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of areas. Some of the main reasons we love our jobs: * Challenging work with amazing impact that contributes to security, peace, and freedom worldwide * Extraordinary co-workers * Some of the best tools, equipment, and research facilities in the world * Career advancement and enrichment opportunities * Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting (a mix of onsite work and working from home) * Generous vacation, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance* World-changing technologies. Life-changing careers. Learn more about Sandia at: ********************* * These benefits vary by job classification. What Your Job Will Be Like We are seeking a dedicated and innovative Computer Engineer to join our team of researchers focused on advancing data-driven solutions in materials science and engineering. Applicants should possess a strong background in data ingestion, processing, and analysis, with experience in developing automation tools and AI applications. Familiarity with metadata extraction, specification generation, and interfacing with materials management systems such as PDMLink is highly desirable. Experience in working with large language models (LLMs), API development, and on-machine inspection tools will be considered a plus but is not required. This position will operate within a collaborative environment that includes cross-functional teams and will necessitate both independent problem-solving skills and effective teamwork and mentorship. On any given day, you may be called on to: * Write and optimize parsing scripts for various test data formats to ensure efficient data ingestion. * Parse and extract relevant information from engineering specifications for integration into Granta. * Develop and maintain scripts for automating metadata retrieval from engineering artifacts. * Interface with PDMLink to retrieve and analyze data from global materials lists. * Participate in the development and integration of AI agent interfaces with on-machine inspection tools (e.g., Peregrine). * Assist in the development of APIs for the lakehouse project, ensuring compatibility with existing systems and tools. * Engage in team meetings to discuss project progress, challenges, and collaborative solutions. * Document processes, findings, and code to maintain clear communication and knowledge sharing within the team. * Collaborate with team members to enhance capabilities for pulling "where-used" information across various sites. Due to the nature of the role, this candidate must be able to work onsite. Salary Range $102,400 - $199,700 * Salary range is estimated, and actual salary will be determined after consideration of the selected candidate's experience and qualifications, and application of any approved geographic salary differential. Qualifications We Require * A Bachelor's degree in a relevant discipline, or an equivalent combination of directly relevant education and engineering or scientific experience that demonstrates the knowledge, skills, and ability to perform independent research and development. * Active DOE Q-level security clearance Qualifications We Desire The ideal Computer Engineer candidate for Sandia National Laboratories will in addition possess the following: * Graduate degree in Computer Engineering or a highly related field where an independent research project was a graduation requirement (e.g., independent project, thesis, or dissertation). * Demonstrated ability to execute and deliver technical work products with application of appropriate rigor and pedigree documentation (design/code reviews, technical oversight/approvals, project team concurrence, artifact generation, etc.). * Experience in computer systems design and software development for real-time and embedded processing systems, distributed processing systems, or real-time client server implementations. * Familiarity with hardware/software requirements generation for verification, validation and qualification. * Demonstrated interpersonal skills and ability to work in a multidisciplinary, multi-disciplinary team setting for a common purpose. Also, for this posting we are seeking individuals with the following experience: * Masters degree in Computer Engineering, Data Science, or a related field. * Proficiency in programming languages such as Python, Java, or similar. * Knowledge of AI and machine learning concepts, with experience in developing AI agent interfaces or applications. * Experience with data ingestion and processing, including the ability to write scripts for various data formats. * Understanding of database management and experience interfacing with systems like PDMLink. * Strong problem-solving skills and the ability to work collaboratively in a team environment. * Experience with Granta or similar materials management systems, including generating and parsing specification documents. * Knowledge of API development and integration, particularly in the context of lakehouse architectures and Model Context Protocol (MCP). * Ability to rapidly learn new skills and work in a fast-paced environment * Ability to work on multiple projects simultaneously and manage time effectively. * Experience working with materials scientists and collecting materials property data About Our Team Sandia's Materials Lifecycle Management Department is a diverse team of engineers and scientists dedicated to teaming with both research and mission delivery organizations to address materials-based risks (i.e., quality, availability, compatibility and aging) and enable new material discovery. Our team provides a critical interface with the NNSA and engineering stakeholders through its leadership of the Aging & Lifetimes and At-Risk Materials programs enabling informed engineering design decisions. We develop scalable, FAIR data management solutions to empower AI/ML research, assess material compatibility, manage the Granta data based, its material records, and new material data ingestion, and utilize and develop GenAI models for finding novel, application specific materials. This department has a strong record of delivering critical materials information to broad internal and external stakeholders that improves SNLs and the broader Nuclear Security Enterprises (NSE) mission delivery. Posting Duration This posting will be open for application submissions for a minimum of seven (7) calendar days, including the 'posting date'. Sandia reserves the right to extend the posting date at any time. Security Clearance Position requires a Department of Energy (DOE) Q security clearance to start, or equivalent active security clearance with another U.S. government agency (e.g., DOD). Sandia is required by DOE directive to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants for employment need to be able to maintain a DOE Q-level security clearance, which requires U.S. citizenship. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted. Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment. EEO All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status and any other protected class under state or federal law. NNSA Requirements for MedPEDs If you have a Medical Portable Electronic Device (MedPED), such as a pacemaker, defibrillator, drug-releasing pump, hearing aids, or diagnostic equipment and other equipment for measuring, monitoring, and recording body functions such as heartbeat and brain waves, if employed by Sandia National Laboratories you may be required to comply with NNSA security requirements for MedPEDs. If you have a MedPED and you are selected for an on-site interview at Sandia National Laboratories, there may be additional steps necessary to ensure compliance with NNSA security requirements prior to the interview date. Apply for Job * Careers * Sign In * New User

MELE Associates is seeking a mission-driven Information Technology Specialist to support NEST operations with classified computing and secure communications systems. The successful candidate will provide hands-on technical support for a variety of IT and communications infrastructures in both classified and unclassified environments. This role requires a strong foundation in networking, system security, and operational readiness. ESSENTIAL FUNCTIONS Provide day-to-day operational support for classified and unclassified systems and mobile communications equipment. Configure, maintain, and troubleshoot network components including switches, routers, and firewalls. Support the integration and sustainment of off-the-shelf and custom hardware and software solutions. 25% travel, CONUS, to conduct IT/Communications training with operational end users. Assist in implementing and maintaining inline hardware encryptors. Maintain readiness of deployable communications systems, including hardware lifecycle tracking and routine diagnostics. Train and collaborate with cross-functional teams, sometimes across different organizations, on solution implementation, system deployments, training, logistics planning, and capability documentation. Support compliance with DOE and Intelligence Community standards for IT system security. Communicate effectively with both technical and non-technical personnel to support mission objectives. Assist office staff with ad hoc troubleshooting on teleconference and general IT issues Support facility network infrastructures and problem resolution. Other duties as assigned MINIMUM QUALIFICATIONS Bachelor's degree in information technology, Computer Science, Engineering, or a related field; or equivalent technical training and experience Minimum of 6 years of experience in IT system administration, networking, or communications system support. Relevant certifications (e.g., CompTIA Network+, Security+, CCNA). Demonstrated experience managing network infrastructure and troubleshooting network issues. Familiarity with secure communications protocols and cross-domain security solutions. Strong analytical, diagnostic, and problem-solving skills. Excellent written and verbal communication abilities. Ability to operate effectively in high-tempo, mission-critical environments. Ability to obtain and maintain a US DOE Q-level security clearance PREFERRED QUALIFICATIONS Prior experience supporting Department of Energy or other government mission environments. Knowledge of NIST 800-53, ICD 503, or other federal cybersecurity frameworks. Experienced creating and conducting training on communications/networking equipment. Experience supporting deployable IT/communications kits for field operations. Experience utilizing radio communications systems. Baseline understanding/experience with COMSEC. Experienced with troubleshooting windows OS. Active DOE Q or TS security clearance. Location : This is a full-time on-site position in Albuquerque, NM. SALARY: Salaries are determined based on several factors including external market data, internal equity, and the candidate's related knowledge, skills, and abilities for the position. BENEFITS Employer Paid, High Quality Employee Medical, Dental & Vision Care Low-Cost Family Health Care offered 11 Federal Holidays and 3 weeks' vacation 401k with Generous Employer Match Cross-training opportunities About MELE With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran and minority-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE's services include National Security and Intelligence, CBRNE Defense and Security, Facility Management and Engineering, Law Enforcement and Emergency Response Training, Technical, Analytica, and Program Management Support, and IT/Cybersecurity. MELE Associates, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MELE Associates, Inc. is an E-Verify

The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in Linux system administration to join us remotely in the West Coast of USA. In this role, you will deliver an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription customers. Unlike most software companies, we don't sell software licenses or "break-fix" pay-per-incident support. Instead, we sell subscriptions that include an unlimited number of support incidents, product documentation, security patches and updates, and upgrades to the newest versions of our software. As a Technical Support Engineer, you will help us continually prove our value to our customers by troubleshooting and resolving their technical issues over the phone and online. You'll become an expert in Red Hat products and technologies, like Red Hat Enterprise Linux (RHEL), and you'll be required to pass the Red Hat Certified System Administrator (RHCSA) exam if you do not already have an equivalent cert. All training and resources are provided by Red Hat after starting. **What you will do:** + Ensure that customers get the maximum value from and easily use our products and subscriptions + Support customers by responding within the designated service-level agreement to inquiries + Investigate and troubleshoot issues and developing solutions for our customers while understanding their business needs + Exceed customer expectations by providing outstanding customer service and provide regular updates to ensure they are satisfied with our support service + Collaborate with engineers and developers to create innovative solutions for customers, including product fixes + Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain **What you will bring:** + 5+ years experience as a support, sustaining, or development engineer or other directly related experience within an enterprise environment + Excellent understanding of Linux and UNIX; Operational Linux system administration experience is greatly preferred + Advanced troubleshooting and debugging skills, with a passion for problem solving, solution oriented investigation, and continuous learning + Ability to communicate clearly and effectively with customers that have various levels of technical expertise + First-rate customer service skills; prior help desk experience or customer-focused experience is preferred + Strong bilingual communication skills in the English and Spanish languages + Knowledge of installation, networking, firewall, security, clustering, web servers, and databases using Linux is greatly preferred + Experience with non x86_64 architectures is an optional benefit + Experience with clustering solutions such as Pacemaker, Veritas, Service Guard, or other High Availability software would be beneficial + Some previous software scripting or programming experience would be beneficial; experience in bash, python and/or C would be preferred. + Ability to multitask, prioritize, and work well under pressure + Ability to work both independently and as part of a team + Bachelor's degree or equivalent experience within the enterprise IT sector + A Red Hat CertifiedSystem Administrator (RHCSA) is required but can be obtained after starting + A Red Hat Certified Engineer (RHCE) certification is a strong bonus The salary range for this position is $44.31 - $70.91. Actual offer will be based on your qualifications. **Pay Transparency** Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat's compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. **About Red Hat** Red Hat (************************ is the world's leading provider of enterprise open source (******************************************** software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. **Benefits** ● Comprehensive medical, dental, and vision coverage ● Flexible Spending Account - healthcare and dependent care ● Health Savings Account - high deductible medical plan ● Retirement 401(k) with employer match ● Paid time off and holidays ● Paid parental leave plans for all new parents ● Leave benefits including disability, paid family medical leave, and paid military leave ● Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! **Note:** These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. **Inclusion at Red Hat** Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. **Equal Opportunity Policy (EEO)** Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. **Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.** **Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email** **application-assistance@redhat.com** **.** **General inquiries, such as those regarding the status of a job application, will not receive a reply.**

Highly skilled and motivated Customer Support Engineer to play a crucial role in ensuring the optimal functioning of our cutting-edge systems. You will be responsible for the installation, maintenance, and support of Optomec DED systems. Your primary objective will be to merge technical expertise with excellent customer service to enhance overall customer satisfaction. Responsibilities: Install and configure Optomec systems at customer sites Provide technical support and troubleshoot issues onsite and through phone, email, and chat Guide customers through onboarding processes and assist with installation and updating matters Collaborate with cross-functional teams to resolve complex technical problems Develop and maintain strong relationships with customers by delivering exceptional service Keep accurate records of customer interactions, technical issues, and resolutions in the CRM system Analyze customer feedback and collaborate with internal teams to continuously improve products and services About Optomec: Optomec is a leading provider of advanced manufacturing solutions, specializing in systems such as DED and Aerosol Jet. We are at the forefront of innovative technologies that empower industries to achieve unprecedented levels of efficiency and precision. As part of our commitment to customer success, we are seeking qualified individuals to join our team as Customer Support Engineers. Requirements Associate's degree in Engineering or a related field or equivalent experience Working knowledge of simple DC circuits and test procedures Preferred some security clearance Proven experience in technical support or a similar customer facing role Excellent problem solving and troubleshooting skills Exceptional communication and interpersonal skills Willingness to travel domestically and internationally as required by customer needs Ability to work independently and collaboratively in a fast-paced environment Adaptability and a customer-centric mindset Ability to lift 50 pounds independently and access components from the floor to a five foot level Able to utilize commercial air, ground and self-drive transportation Comfortable standing for long periods of time during on-site support and system demonstrations MasterCam and SolidWorks experience a plus Benefits: Attractive salary package Excellent health, dental, vision, Telehealth, Short Term Disability/Long Term Disability/LDD coverage Fifteen days of annual paid time off 401(k) retirement savings plan with employer matching percentage Professional development opportunities If you are passionate about cutting-edge technologies, thrive in a dynamic environment, and are dedicated to providing exceptional customer support we encourage you wot apply for the position of Customer Support Engineer at Optomec. Join our team and be part of revolutionizing the future of manufacturing.