Top Loss Control Representative Skills

Below we've compiled a list of the most important skills for a Loss Control Representative. We ranked the top skills based on the percentage of Loss Control Representative resumes they appeared on. For example, 11.2% of Loss Control Representative resumes contained Safety Program as a skill. Let's find out what skills a Loss Control Representative actually needs in order to be successful in the workplace.

The six most common skills found on Loss Control Representative resumes in 2020. Read below to see the full list.

1. Safety Program

high Demand
Here's how Safety Program is used in Loss Control Representative jobs:
  • Consulted with clients on an ongoing basis to monitor efficacy of safety programs and conducted employee and management presentations as needed
  • Performed reviews of various size trucking companies operations, safety programs, accident prevention analysis and maintenance programs.
  • Major accomplishment was Cyanide Safety Program and elimination of cyanide exposure.
  • Assisted policyholders in implementation of various Safety programs.
  • Created safety program for lead soldering operations.
  • Evaluate safety programs and make recommendations.
  • Conducted Safety Programs for policyholders.
  • Evaluated effectiveness of safety programs.
  • Monitored work methods, engineering practices, Safety program, and performed Activity Hazard Analysis for each feature of work.
  • Worked with the management of insured to establish, monitor, and assure effective Safety Programs are in place.
  • Work directly with clients to develop and implement safety programs to assure a safe and healthy working environment.
  • Provide insight to company's top management on how to reduce claims and improve safety programs for all.
  • Conducted safety audits to assist in developing safety programs and reducing exposures in the work place.
  • Provided training programs for lifting, slip and fall and other general safety programs.
  • Analyze loss data and evaluate the effectiveness of insured's training and safety programs.
  • Consulted with policyholders on site specific Emergency Action Plans and Safety Programs.
  • Developed loss reduction / avoidance strategies and safety programs for client businesses.
  • Assist our insureds in the development and implementation of safety programs.
  • Provide safety programs and training according to the best practice standards.
  • Evaluated health and safety programs at commercial and industrial business sites.

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2. Customer Service

high Demand
Here's how Customer Service is used in Loss Control Representative jobs:
  • Provide exceptional customer service to insured members by answering questions regarding various insurance coverage options, billing issues and other inquiries.
  • Inspected various properties and prepared structural reports consistently in accordance with corporate standards on quality, timeliness and customer service.
  • Provided customer service collection responsibilities for automotive loans mitigation, to include initial contact, follow-up, and administrative documentation.
  • Handled multiple tasks simultaneously and worked effectively with the collections, foreclosure and customer service departments.
  • Provided excellent customer service during stressful situations* Selected to facilitate team leading workshop for peers.
  • Provided excellent customer service to establish credibility in settling claims quickly and efficiently.
  • Neutralized extremely stressful and negative situations by providing outstanding customer service.
  • Provided excellent customer service with detail on coverage & process information.
  • Provide exceptional customer service issues with first-call resolution whenever feasible.
  • Provide quality customer service in a professional and timely manner.
  • Neutralized emotional or negative situations with excellent customer service.
  • Provided excellent customer service by applying conflict resolution.
  • Provided quality customer service to homeowners daily.
  • Provide customer service to members giving information about their accounts and by giving various solutions to resolve the debt.
  • Provide quality customer services to meets the needs of the insured, claimant, all internal and external customers.
  • Assist policyholders and claimants place claims under both auto and homeowners policies while providing expert customer service.
  • Recognized by director of department for providing World Class customer service to customers on a daily basis.
  • Provide customer service, support, and help to insured farms with their loss control efforts.
  • Provided a full range of customer service via for walk-in customers which included processing car payments.
  • Showed excellent customer service daily to customer to resolve delinquencies, billing, and data entry.

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3. Loss Control Services

high Demand
Here's how Loss Control Services is used in Loss Control Representative jobs:
  • Advanced property and casualty training facilitated delivery of loss control services.
  • Provide interactive workers' compensation loss control services for a self insurance pool having 240 members throughout the State of Colorado.
  • Structured loss control services for over 200 automobile dealerships in New Hampshire, Vermont and central Massachusetts.
  • Provide Loss Control services to all of Capital City's policyholders in the State of Texas.
  • Coordinate Loss Control Services for Southern California with support trips throughout the west coast.
  • Perform insurance inspections and loss control services on a wide range of accounts.
  • Provided loss control services to clients in small and medium sized accounts.
  • Provided marketing and loss control services for the General Industry Division.
  • Provided underwriting with documentation on prospective business opportunities Provided consultative loss control services to new and existing insureds.
  • Provided Loss Control services and disaster recovery on city of Des Moines during the floods of 1993.

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4. Financial Statements

high Demand
Here's how Financial Statements is used in Loss Control Representative jobs:
  • Reviewed and analyzed borrower financial statements and records to determine potential qualification for assistance and alternatives to foreclosure.
  • Prepared comparative financial statements, weekly treasury & activity reports and multiple special analyses as tools for management's decision making.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Provided full accounting services monthly to clients including account financial statements and payroll processing.
  • Provided correspondence to various clients to obtain additional documentation such as updated financial statements.
  • Updated financial statements with customers to determine eligibility for program.

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5. General Liability

high Demand
Here's how General Liability is used in Loss Control Representative jobs:
  • Experienced, creative, and result-oriented Loss Control Consultant specializing in Property, Workers Compensation, General Liability and Auto Liability.
  • Coordinate defense of general liability claims to include strategic discussion with defense counsel and insurance company claim handler.
  • Identify and classify general liability and workers' compensation exposures.
  • Conduct surveys/inspections at the business of insured to uncover hazards that may lead to a potential general liability claim.
  • Focus on property, general liability, liquor liability, fire and life safety, and workers comp.
  • General liability, builder's risk, and fleet exposure assessment and control assistance was provided.
  • Identify existing and potential hazards leading to property, product and general liability losses.
  • Performed large multi-million dollar property, general liability, product liability, fleet, builders risk and workers compensation prospect surveys.

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6. Foreclosure

high Demand
Here's how Foreclosure is used in Loss Control Representative jobs:
  • Pursued communication with back end defaulted customers/foreclosure accounts utilizing predictive, preview, and manual dialing to offer potential workout alternatives.
  • Focus on Chapter 7/Chapter 13 bankruptcy accounts- Determining methods to prevent foreclosure/repossessions- Coordinating settlements and short sales with customers and attorneys
  • Trained new employees by providing proper procedure for evaluating request for foreclosure prevention.
  • Developed action plans with customers to resolve delinquency and avoid foreclosure.
  • Monitor loans in foreclosure litigation and update status with attorneys.
  • Assisted customers in finding alternatives to foreclosure.
  • Assisted consumers on avoiding foreclosures.
  • Request foreclosure postponements on loans that have a scheduled foreclosure sale date, but are being reviewed for a modification.
  • Work with 3rd party attorney's regarding foreclosure dates, fee and costs, reinstatement amounts and hold dates.
  • Review and perfect loan documents for Underwriting forbearance, modifications, short sales, deed in lieu and/or foreclosure.
  • Be able to educate customers on the availability of foreclosure prevention alternatives and the benefits of these options.
  • Worked as a mediator between the foreclosure candidate and the banking officer to discover solutions for property retention.
  • Offered foreclosure options such as deed in lieu, loan modification and short sales on their property.
  • Worked accounts with various stages of delinquency including 30-90 days, foreclosure, bankruptcy and charged off.
  • Assist Foreclosure accounts with home retention and also set up suitable arrangements to resolve delinquency.
  • Selected for special foreclosure prevention team to service the RISK (company owned) portfolio.
  • Help homeowners who were going through the foreclosure process with short sales on their house.
  • Negotiate workout plans/forbearance agreements, to avoid accounts being Demand and sent to Foreclosure.
  • Reviewed and recommended financial options in an effort to help clients avoid imminent foreclosure.
  • Review, negotiate, and recommend actions to avoid any possible foreclosure action.

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7. Loan Modifications

high Demand
Here's how Loan Modifications is used in Loss Control Representative jobs:
  • Provided excellent customer service to clients by assisting with payments, loan information and offering government assisted programs such as loan modifications
  • Requested documents from applicants to obtain information for loan modifications and refinancing.
  • Top company producer for completed loan modifications.
  • Educated customers on the different workout options, such as Short sales, Loan Modifications and Deed In lieu of foreclosure.
  • Worked with customers attempting loan modifications to service their needs * Through phone conversations analyzed and researched files to service customers
  • Completed initial screening of loan modifications per client guidelines and processes.
  • Qualified home owners for loan modifications and provided debt counseling.
  • Provide homeowners looking for home retentions options like loan modifications or liquidation options like Deed in Lieu or Short Sale.
  • Registered, tracked, and shipped Loan Modifications to the custodian (or submitted for recordation).
  • Develop repayment plans or recommend workout options (loan modifications, short payoffs and deeds in lieu

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8. Phone Calls

high Demand
Here's how Phone Calls is used in Loss Control Representative jobs:
  • Responded to internal/external requests for subscriber and patient medical records via electronic mail and incoming and outgoing telephone calls.
  • Take incoming phone calls on first party insurance claims for Enterprise Fleets customers.
  • Answered incoming claims phone calls, looked for opportunity, referred products.
  • Accept incoming claim telephone calls and file new losses for claims assignment.
  • Handled incoming phone calls from lottery retailers in a call center setting.
  • Assess losses through incoming phone calls and process claim if needed.
  • Process claims through received documents and/or investigative phone calls.
  • Confirmed insurance policies by obtaining client information and determining eligibility Obtaining client information by answering phone calls, and verifying information.
  • Initiate contact with borrowers who have defaulted on their mortgages made through phone calls and use of predictive dialer.
  • Answer phone calls regarding new or old claims,gather all information regarding the loss.
  • Handled inbound phone calls in a courteous manner for a high-volume financial institution.

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9. Osha

high Demand
Here's how Osha is used in Loss Control Representative jobs:
  • Advised client base regarding MIOSHA requirements and corrective actions to minimize likelihood of injury/ loss and MIOSHA fines/citations
  • Monitored the work sites and activities to insure safety standards are maintained in accordance with EM 385-1-1 and OSHA.
  • Assisted clients in implementing and maintaining programs for compliance with insurance company, DOT, and OSHA guidelines.
  • Promoted compliance with national fire codes, OSHA and US DOT Bureau of Motor Carrier Safety requirements.
  • Assisted clients in implementing formal safety programs which included compliance with federal and state OSHA regulations.
  • Conducted safety surveys of Businesses and Industries for OSHA, EPA and DOT Compliance.
  • Ensured compliance with OSHA and related state, local and federal regulations.
  • Assist manufacturers, retailers, & contractors with OSHA compliance.
  • Conduct safety surveys to assist employers in maintaining OSHA compliance.
  • Assist clients to comply with OSHA standards.
  • Assisted insureds in OSHA informal conferences.
  • Monitor Safety for compliance with OSHA regulations and the [ ] Safety manual, conduct audits for Safety compliance.
  • Inspected Oil Well and Gas Well Sites for OSHA and EPA Compliances and for Safety Violations.
  • Conduct mock OSHA/IDOL audits at pool members on a tri-annual basis.
  • Instructed contractors in the Osha 10 Outreach Course - Extensive large complex construction site safety inspections

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10. Data Entry

high Demand
Here's how Data Entry is used in Loss Control Representative jobs:
  • Handle 1st contact new claims & data entry, balance several databases & ensure thoroughness of information & document completeness.
  • Act as backup warehouse manager and work with data entry in warehouse accounting systems
  • Performed office or clerical support tasks such as data entry and filing.
  • Followed standard procedures and log into companies' data entry system.
  • Perform data entry of required information in the One Claim system.
  • Maintained detailed data entry and process flow in CRM system.
  • Trained in Data entry and proper filing procedures.
  • Assisted the Legal department with data entry.
  • Provided data entry support in the Imaging/ Mailroom Management department using Quality Control measures labeling various unlabeled documents scanned into Filenet.

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11. Lieu

high Demand
Here's how Lieu is used in Loss Control Representative jobs:
  • Enforced loan workouts, forbearance, stipulations, modifications, as well as deed in lieu transactions.
  • Launched loans into a Loan Modification, Deed in Lieu and Short Sales
  • Monitored property preservation on delinquent mortgages for Deed in Lieu files.
  • Negotiated settlements, short sales and deed in lieu satisfying the needs of clients, realtors, loan officers and attorneys.
  • Deed in lieu's, Modifications, Short sales, Home affordable Programs).
  • Enforce loan workouts, forbearance, stipulations, modifications as well as deed in lieu transactions adhering to investor guidelines.

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12. Payment Arrangements

high Demand
Here's how Payment Arrangements is used in Loss Control Representative jobs:
  • Negotiate and execute payment arrangements to cure delinquencies.
  • Negotiate and formalize repayment arrangements with borrowers.
  • Set customers on payment arrangements and was able to collect over $8,000 each month.
  • Persuade debtors to make payment arrangements in order to pay off their outstanding balance.
  • Negotiated payment arrangements, repay plans, short sales and refinances.
  • Assist patients w/o medical insurance coverage in completing medical assistance applications and/or making payment arrangements and cash payment collections.

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13. Risk Management

high Demand
Here's how Risk Management is used in Loss Control Representative jobs:
  • Performed loss exposure evaluation and provided risk management services for a variety of commercial companies.
  • Assisted in training branch employees on Risk Management and how to optimize operating profit and mitigate their exposure to losses.
  • Collect property and liability information to be use for underwriting, rating, loss control, and risk management.
  • Performed training, education, consultation, risk management and other services to reach our goals.
  • Developed, launched and monitored successful programs, including: risk management policies and procedures.
  • Provided insurance and risk management consulting services for various public and private industries.
  • Assist on identifying and developing strategic needs of the business regarding risk management.
  • Provided risk management and consulting services for businesses throughout New England.
  • Checked loss runs for experience rating and performed some risk management.
  • Investigate and address special risk management concerns/needs of pool members.
  • Review's Contractor's Accident Prevention Plan and risk management.
  • Account risk management of commercial insureds across all lines.
  • Provide training and risk management for over 500 entities
  • Direct oversight of the Risk Management internship program.
  • Develop annual service plan for pool members based on loss history trend analysis and findings from several tri-annual risk management tools.
  • Provided risk management assessment for assigned multi-commercial accounts located in the Maryland, Virginia and DC area.
  • Write up reports based on risk management survey and submit by givendeadlines.

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14. Insurance Companies

high Demand
Here's how Insurance Companies is used in Loss Control Representative jobs:
  • Conducted property and casualty inspections at businesses and residences on behalf of major insurance companies for underwriting purposes.
  • Reduced total claim values by performing thorough audits on behalf of international insurance companies.
  • Read and understand different underwriting reports for over 2,000 different insurance companies.
  • Processed total loss and property damage claims with car insurance companies.
  • Contacted insurance companies to obtain claim coverage.
  • Retrieved and printed documents as requested Prepared documents for submission to insurance companies
  • Interacted with insurance companies to request information relevant to the claim Processed and verified documents related to the claim.

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15. Workers Compensation

average Demand
Here's how Workers Compensation is used in Loss Control Representative jobs:
  • Analyzed risk based on structural and operational concerns as well as workers compensation liability.
  • Worked with Workers Compensation and Property Casualty underwriting departments to identify select, price, and retain profitable clients.
  • Expedited handling of workers compensation claims to procure medical benefits and lost wages for injured workers.
  • Perform accident investigations, for workers compensation claims in excess of $10,000.
  • Coordinated with attorneys and client to gather critical documentation to deny fraudulent workers compensation claims.
  • Surveyed existing and prospective insurance customers regarding Property, Casualty and Workers Compensation coverages.
  • Performed risk assessments, site safety inspections, workers compensation inspections, loss control inspections, vehiclesafety, and ergonomic inspections.
  • Review and document employee and client statements ofworkers compensation claims for appropriateness and compensability.
  • Serve as primary contact on workers compensation claims matters (e.g.

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16. Outbound Calls

average Demand
Here's how Outbound Calls is used in Loss Control Representative jobs:
  • Handled escalated inbound/outbound calls by providing accurate loan updates and appropriate cures based on individual circumstances.
  • Processed inbound/outbound calls for Bank of America clients involved in loss mitigation
  • Handled a high influx of inbound and outbound calls within a high volume call center environment while navigating through various software programs
  • Take inbound and make outbound calls informing insured's on paperwork that is needed to complete their claim.
  • Take inbound calls from customers, make outbound calls and responsible for my own queue of accounts.
  • Received inbound and made outbound calls to follow up on work out options and payments.
  • Returned, answered incoming calls and made over 100 outbound calls.
  • Handle outbound calls to delinquent mortgage accounts.
  • Worked on a Dialer taking both inbound and outbound calls daily.

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17. Safety Procedures

average Demand
Here's how Safety Procedures is used in Loss Control Representative jobs:
  • Conducted risk evaluations regarding safety procedures, safety performance metrics (leading & lagging indicators), training effectiveness etc.
  • Completed safety training and presentations on various topics from general safety procedures to technical construction related procedures.
  • Service accounts completed training for clients that included owners and employees on safety procedures for their industry.
  • Manage large commercial accounts to include service, training and safety procedures needs.
  • Designed, developed and implemented Audits and Safety Procedures for Volt Telecom and clientele.

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18. Bankruptcy

average Demand
Here's how Bankruptcy is used in Loss Control Representative jobs:
  • Derived customer solutions by utilizing consumer credit laws, bankruptcy, settlement and internal hardship programs.
  • Processed and filed Bankruptcy and Deceased Documents.
  • Handled legal requests from members regarding cease and desist accounts and bankruptcy.
  • Call center representative for Wells Fargo Home Mortgage Mitigations Department * Collectively work with Collection, Bankruptcy, and Liquidation departments.
  • Mortgage Bankruptcy and Collections Supervised Evening and Weekend Collection staff and managed complex bankruptcy portfolio.
  • Prepared necessary documents in support of loan/ payment/ default processing activities of the Bankruptcy Department.

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19. Ensure Compliance

average Demand
Here's how Ensure Compliance is used in Loss Control Representative jobs:
  • Request collateral delivery extensions from applicable insurer/agency as needed to ensure compliance to program requirements.
  • Conduct labor interviews to ensure compliance with Davis-Bacon Wage requirements.
  • Researched and interpreted consumer and client agreements to ensure compliance with each state s mandates, thereby reducing risk.
  • Review the contractor s Accident Prevention Plan to ensure compliance with the EM 385 1-1.
  • Researched, identified, processed, corrected and monitored customer deposits, general ledger to ensure compliance procedures and legal regulations.
  • Communicated with borrowers on loan account information and updated account information Resolved issues for borrowers to ensure compliance on construction loan requirements

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20. Claims Process

average Demand
Here's how Claims Process is used in Loss Control Representative jobs:
  • Support the general claims process by handling first contact on all new notifications of a claim via phone or mail.
  • Coordinate services for customers in a manner designed to ease the burden of the claims process.
  • Advised clients regarding the claims process while effectively resolving customer issues and disputes.
  • Supported the claims process by handling first contact on new notification of claims.
  • Collaborate with internal departments and external parties throughout the claims process.
  • Provide members claims process in order to financially close out claim.
  • Advised callers of the steps in the claims process.
  • Trained new employees on claims process.
  • Performed basic claims processing functions.
  • Explained the claims process to the clients.
  • Performed basic claims processing functions, accepting new losses, glass claims and existing claims calls via Pacman software.

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21. Loss Prevention

average Demand
Here's how Loss Prevention is used in Loss Control Representative jobs:
  • Trained private businesses and municipalities clients on Loss Prevention
  • Provided Workers' Compensation Loss Prevention services to 90 members/employers in New Hampshire ranging in size from 4-300 employees.
  • Helped to train loss control representatives and new underwriting trainees on risk evaluation and loss prevention strategies.
  • Conduct loss analyses of accounts to determine loss drivers and applicable loss prevention techniques.
  • Managed Loss Prevention Educational programs to existing /CT, MA and NY clients.
  • Focus on loss prevention and mitigating risks.
  • Conduct loss prevention underwriting client reports to ascertain the risk for various commercial property and casualty insurance coverage's.
  • Create web blogs, webinars, and other hazard control/loss prevention media for training and informative purposes.
  • Provided extensive Safety Trainings to the Clients' Personnel to enhance their Loss Prevention Program.
  • Performed in-person Loss Control Inspections Accident Prevention Programs Comprehensive loss prevention service plans Specialize in policies involving construction

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22. Delinquent Accounts

average Demand
Here's how Delinquent Accounts is used in Loss Control Representative jobs:
  • Referred delinquent accounts to supervisor and collection agencies.
  • Located and notified clients/debtors of delinquent accounts by mail or telephone, or in order to solicit payment.
  • Set up repayment plans and also processed payments to cure delinquent accounts.
  • Provide debt counseling and repayment arrangement to bring delinquent accounts current.
  • assisted the foreclosure and bankruptcy departments regarding delinquent accounts.
  • Prepare and review patient statements to avoid delinquent accounts and ensure healthcare facilities arereimbursed for all procedures.

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23. Customer Accounts

average Demand
Here's how Customer Accounts is used in Loss Control Representative jobs:
  • Conduct comprehensive review of customer accounts based on financial risks.
  • Suggested new products and oversee customer accounts payable.
  • Updated report on customer accounts showing unapplied funds present on a bi-monthly basis to upper management.
  • Managed multi-million dollar inventory Assigned and managed up to 10 outside sales reps physical inventory Provided exchanges and upgrades to customer accounts
  • Organized and tracked subscribers accounts on a daily basis while providing payment alternatives, maintaining customer accounts through effective retention methods.
  • Facilitated receipt/delivery of customer IRA and NSCC ACATS accounts * Investigated, resolved and adjusted customer accounts for any discrepancies

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24. FHA

average Demand
Here's how FHA is used in Loss Control Representative jobs:
  • Worked with FHA loan customers that experienced financial hardship or other issues that presented a possible loan loss to consumer lending.
  • Experienced with and knowledgeable of credit underwriting requirements of FNMA, FHMLC, USDA, FHA and private mortgage insurance companies.
  • Assist borrows delinquent on FHA/VA mortgages with applying for government Loan modification programs.
  • Received excessive experience in FHA, Fannie Mae and HAFA Loans.
  • Processed mortgage claims through FHA Connection website.
  • Worked with FNMA, VA, FHA, FREDDIE MAC and Private Investor loans.
  • Worked with Conventional, FHA, and VA loans in ORSS.

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25. Repayment Plans

average Demand
Here's how Repayment Plans is used in Loss Control Representative jobs:
  • Negotiate repayment plans for delinquent customers.
  • Reviewed aged trial modifications, Dealt with modification options such as repayment plans, short sales, deed in lieu.
  • Monitor status of repayment plans, forbearance plans, and trial period plans and update systems of record as needed.
  • Set up repayment plans to give borrowers an opportunity to keep their home and avoid potential foreclosures.
  • Advise information depending on financial situation on Repayment plans, Modification, Deed in Lei or Foreclosure.
  • Worked directly with third parties to coordinate in-flow of new repayment plans and outflow of litigation referrals.
  • Worked with delinquent account holders creating customer specific repayment plans to bring accounts current.
  • Negotiated payment arrangements as well as set up repayment plans.
  • Formulate repayment plans with written confirmation for the customer.
  • Prepared documents of repayment plans and partial agreements.
  • Exercised strong analytical and negotiation skills to secure acceptable repayment plans or settlement plans.
  • Negotiated repayment plans and/or repayment options with current card members whose accounts were past due.
  • Assisted borrowers with their accounts Provided loan modification consultations Set-up repayment plans Performed other duties

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26. High Volume

average Demand
Here's how High Volume is used in Loss Control Representative jobs:
  • Enhanced and heightened positive customer experience by troubleshooting sales equipment and pump issues for high volume locations.
  • Trained new employees Provide Customer Service-Inbound and Outbound Handled a high volume of escalations daily
  • Identify and monitor high volume and high dollar items during shipping process.
  • Provide bilingual customer service in high volume loan service call center.
  • Maintain a high volume of calls to assure quality assurance.
  • Assisted high volume of borrowers after Hurricane Katrina.
  • Handled high volume inbound and outbound collection calls.

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27. Safety Inspections

average Demand
Here's how Safety Inspections is used in Loss Control Representative jobs:
  • Conduct playground safety inspections in order to identify potential deficiencies as well as to recommend appropriate corrective action methods.
  • Performed safety inspections of potential new insurance clients to predict probable exposure for underwriting department.
  • Conducted safety inspections of policyholders' premises and made recommendations for improving safe workplace environments.
  • Conducted safety inspections to identify workplace hazards.
  • Performed safety inspections and building appraisals on complex accounts for commercial underwriting in 35 branches throughout the USA and UK.
  • Ensured projects had an Accident Prevention Plan with safety activities and corrections documented on QA Reports and Safety Inspections.
  • Perform safety inspections accordingly to insure safety standards and procedures are upheld to the highest levels.
  • Performed follow up safety inspections of jobsites.

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28. Loss Reports

average Demand
Here's how Loss Reports is used in Loss Control Representative jobs:
  • Answered incoming calls from customers taking automobile and residential loss reports.
  • Created damage/loss reports and reviewed estimates using industry recognized software.
  • Ensured a smooth insurance claims handling process which included taking initial loss reports, completing necessary paperwork and issuing payments.
  • Analyze clients' loss reports and examine feasible risk management techniques for dealing with identified exposures.
  • Created loss reports by securing information from policyholders, claimants, agents, or other parties.
  • Take new loss reports for all lines of insurance.
  • Receive and document initial loss reports for insurance claims.
  • Completed manual loss reports as necessary.
  • Created accurate loss reports for customers Data Entry Active listening to customer complaints to identify problem

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29. Counsel

low Demand
Here's how Counsel is used in Loss Control Representative jobs:
  • Provide highly specialized technical advice and counsel to policyholders and other various external vendors to improve overall risk exposure.
  • Counseled mortgage customers and solicited methods to best suit their circumstances to continue home ownership and minimize loss to company.
  • Worked as a loan counselor to assist borrowers who may be delinquent or in need of loan modification.
  • Provided debt counseling options to homeowner if a workout solution was not available.
  • Calculated DTI, offered financial counseling and support.
  • Counseled insurance customers on claims management, safety programs, accident prevention, return to work and drug free workplace programs.
  • Provided coordination with internal functions to include SIU, Region Counsel, Subrogation and Salvage.

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30. Nfpa

low Demand
Here's how Nfpa is used in Loss Control Representative jobs:
  • Worked with company compliance standards and programs such as OSHA, NFPA, NEC and Life Safety code #101.
  • Provided written safety recommendations to industries based on federal OSHA regulations, NFPA regulations and CNA Loss Control Regulations.
  • Worked closely with customers to formulate and implement safety and health practices in compliance with OSHA and NFPA standards.
  • Required consulting OSHA, NFPA, BOCA, NEC, and Life Safety Regulations/Codes/Standards.
  • Maintained NFPA, Best Loss Control Engineering Manual and several other technical bulletins.
  • Assisted manufacturing, hospitality & contractor clients with OSHA & NFPA compliance.
  • Assist horticultural companies with OSHA, EPA, DOT, and NFPA compliance.

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31. Fannie MAE

low Demand
Here's how Fannie MAE is used in Loss Control Representative jobs:
  • Work a Fannie Mae transitions list daily, to cure accounts transitioning from 60 to 90 days past due.
  • Understand the investor guidelines, specifically FHA, FREDDIE MAC, FANNIE MAE, VA & other private investors.
  • Trained and skilled in assisting mortgage account holders with foreclosure prevention measures and delinquency resolutions for Fannie Mae loans.
  • Key Responsibilities: Collections for all investor segments: Freddie Mac, Fannie Mae, Non-government, FHA.
  • Prepared monthly delinquency reports for Fannie Mae, Freddie Mac, and PMI companies.
  • Serviced bank-owned, Fannie Mae, Freddie Mac, and City Participation loans.

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32. Policy Holders

low Demand
Here's how Policy Holders is used in Loss Control Representative jobs:
  • Followed up with policy holders to ensure customer retention and satisfaction.
  • Conducted on-site inspections of farm owner policy holders to ascertain potential risk to the nation's top farm insurers.
  • Assure policy holders throughout the entire claim process.
  • Survey farm estates in Maryland, Ohio and Pennsylvania; Interview policy holders and prepare observation reports for underwriter adjustments
  • Navigated through multiple programs and computer screens in order to assist policy holders in a timely manner.
  • Provided loss control services to policy holders and assisted with developing and implementing their safety programs.

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33. Special Projects

low Demand
Here's how Special Projects is used in Loss Control Representative jobs:
  • Develop and successfully implement special projects as requested by leadership, contributing to process improvements.
  • Handle US and Canadian Requests, Projects, Special Projects, and Rush Requests in a timely and accurate manner.
  • Collaborate with management on special projects and audits on loan files.
  • Manage Joint Operating Agreement Sales (GSA) Assist on special projects and other duties as assigned.
  • Lead and/or participate in special projects with varying scope/complexity that will positively impact collections, resources, customer service.
  • Assisted management with departmental training, process improvement, procedure documentation, and other special projects.

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34. External Customers

low Demand
Here's how External Customers is used in Loss Control Representative jobs:
  • Interacted with various internal and external customers and to adhere to all service level agreements and maintaining reports.
  • Marketed risk control services and philosophies to both internal and external customers.
  • Provide internal and external customers with updates on wire settlement daily.
  • Maintain excellent rapport with internal and external customers; obtain facts to evaluate coverage, negligence, medical necessity and causation/damages.
  • Utilized strong verbal and written communication skills to provide courteous and professional customer service to internal and external customers.
  • Provide exceptional customer service and support to internal and external customers offering and maintaining flexible billing and payment options.

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35. Hamp

low Demand
Here's how Hamp is used in Loss Control Representative jobs:
  • Reviewed and verified official customer documentation of acceptance or denial for HAMP modification based against treasury guidelines.
  • Managed various mortgage portfolios including MHA HAMP modification decline and inactive bankruptcy.
  • Provided Property and casualty inspections and consultation services to clients in New Hampshire, Vermont, Connecticut and Massachusetts.
  • Help customers gain insight and information regarding the HAMP program.
  • Conducted risk assessment surveys throughout New Hampshire and Vermont.
  • Followed up to insure that all required documentation has been requested and received from the customer related to HAMP modification packages.
  • Performed industrial hygiene sampling for Champlin Refinery, Corpus Christi, Texas.

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36. New Claims

low Demand
Here's how New Claims is used in Loss Control Representative jobs:
  • Set up new claims via inbound calls while conveying proper follow up expectations with limited assistance.
  • Secured information in order to set up new claims and edited existing claims.
  • Act as the primary point of contact for customers filing new claims.

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37. Loan Portfolio

low Demand
Here's how Loan Portfolio is used in Loss Control Representative jobs:
  • Managed a non-accrual loan portfolio; responsible for establishing a procedure to collect outstanding debt and monitoring repayment status.
  • Coordinated recovery or resumption of payment between investors and severely delinquent borrowers for assigned loan portfolio.
  • Processed all monthly investor accounting remittance for loan portfolio investors.
  • Managed loan portfolio of emerging commercial customers.
  • Maintained mortgage loan portfolio of delinquent loans
  • Coordinated the liquidation of delinquent mortgage loan portfolios and performed skip work as needed.

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38. Title Companies

low Demand
Here's how Title Companies is used in Loss Control Representative jobs:
  • Identified document deficiencies and coordinate with the Title Companies/Attorneys regarding obtaining documents and re-recording of documents.
  • Worked with local title companies and local counsel to provide documents for compliance and other mortgage related purposes.
  • Corresponded with customers, internal staff, title companies, counsel, etc.
  • Called Title Companies and attorneys to obtain various documents.
  • Maintained direct contact with customers, Realtors, Brokers, Attorneys, and title companies to resolve assigned accounts.
  • Followed up with realtors, title companies and inter departmental employees to ensure resolution.

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39. Freddie Mac

low Demand
Here's how Freddie Mac is used in Loss Control Representative jobs:
  • Prepared files for internal and government (HUD, Fannie and Freddie Mac) audits.
  • Prepared monthly Delinquent Report for MRE and Freddie Mac Loans.
  • Promoted to the Homeowners Assistance Team Promoted to Freddie Mac Ownership Team.

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40. Loss Analysis

low Demand
Here's how Loss Analysis is used in Loss Control Representative jobs:
  • Performed underwriting inspections, safety training and loss analysis for large construction, logging, manufacturing and similar heavy industrial operations.
  • Conducted training and loss analysis reviews for Fire, Police and Public Work Utilities, as well as selected commercial accounts.
  • Conducted loss analysis to help identify loss trends and recommend possible solutions to eliminate or reduce similar losses.
  • Provided advanced loss control and risk management services to insured's through loss analysis.
  • Presented loss analysis information to City Council & Safety Committee's.
  • Conduct loss analysis for members on a periodical basis.

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41. Loss Mitigation

low Demand
Here's how Loss Mitigation is used in Loss Control Representative jobs:
  • Evaluated customer supplied database of documentation and generated daily report of documents used in loss mitigation HAMP account review.
  • Prepared Loss Mitigation files by reviewing workout applications; clarifying or obtaining additional information as needed.
  • Processed mortgagors' financial information for HUD Loss Mitigation assistance for reinstatement and disposition programs.
  • Minimized costs by assisting in loss mitigation recommendations and actions.
  • Worked directly with Senior Loss Mitigation Managers.
  • Facilitated loss mitigation options for customers.
  • Scanned and forwarded correspondence to Loss Mitigation opener to verify request package is complete to be reviewed to process for approval
  • Analyzed loss mitigation cases concerning defaulted loans to help find solutions via reinstatement, modification, short sale, etc.
  • Send out Loan Modification via UPS to customers in Loss Mitigation and has defaulted on there home loans.
  • Executed loss mitigation programs offered by Investors and Insurers including the Treasury's Home Affordable Modification Program.
  • Solicit Delinquent customers with loss mitigation options including Loan Modification, Short Sale and DIL of Foreclosure.
  • Go between for Loss Mitigation and Special Loans, Payment Processing, and Investor Accounting.
  • Handled inbound and outbound Loss Mitigation calls for accounts in active foreclosure and or modification.
  • Conducted detailed risk analysis and evaluate claims and loss trends to formulate loss mitigation strategies.
  • Assisted Homeowners and or Authorized Third Parties through the process of Loss Mitigation.
  • Respond to customer inquiries Regarding mortgage defaults and loss mitigation options.
  • Promoted within a year to Loss Mitigation Representative II.
  • Collected and review financial package for Loss Mitigation Team.
  • Monitored a staff of five Loss Mitigation negotiators.
  • Trained new employees for Loss Mitigation department.

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42. Credit Reports

low Demand
Here's how Credit Reports is used in Loss Control Representative jobs:
  • Analyzed financial forms, income documentation, credit reports and bank statements to fully understand borrower's financial situation.
  • Collect documentation, analyze borrow financial documents, review file history, order credit reports, etc.
  • Worked with several programs that assist in pulling tax transcripts, and credit reports.
  • Obtained consumer credit reports and offered credit counseling and advised of required documentation to clear negative trademarks when appropriate.
  • Utilize automated processing software to input information from client applications and generate individual credit reports.
  • Preview credit reports giving debtors options on resolving before further litigation was requested.

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43. Loss Information

low Demand
Here's how Loss Information is used in Loss Control Representative jobs:
  • Experience with call-center organization and technological services - Obtained accurate loss information from insured's, agents, claimants, etc.
  • Answer in-coming calls about existing claims or obtain loss information for new claims.
  • Contacted insured and all involved persons to obtain all loss information.
  • Gather and document loss information.

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44. ISO

low Demand
Here's how ISO is used in Loss Control Representative jobs:
  • Keep supervisor apprised of controversial problems and confers on proposed actions that may require policy decisions.
  • Designed and implemented safety and health procedures and safety programs for shift supervisors and operators.
  • Extended the necessary information from this communication process to appropriate supervisors and faculty staff
  • Participated in daily production meetings with other department supervisors in an effort to open lines of communication and meet shipment deadlines.
  • Received awards for details in the positions Acting Chief of Surveys, Acting Field Engineering Supervisor, and Acting Safety Manager.
  • Perform policy dissections and review records from the Texas Department of Motor Vehicles, police reports and ISO reports.
  • Tracked and charted RMA's, Corrective and Preventive Actions from initiation to closure for ISO audits.
  • Provided supervisor and top management coaching towards reaching their safety, loss prevention and OSHA compliance goals.
  • Acquired ISO certifications on a yearly basis with internal and external audits handled by outside auditors.
  • Assisted co-workers, supervisors, with distributing information regarding updates, and changes within the team.
  • Served as Transaction Team Liaison to enhance relationship and communication between Control Team and Transaction team.
  • Work directly with customers to identify and tailor management, supervisory and employee training sessions.
  • Prepare and give training to employees, supervisors and managers of different stores and departments.
  • Assisted the team supervisor with daily duties when he was on vacation or off sight.
  • Served as the director of engineering with 10 direct report employees and a site supervisor.
  • Prepare letters and documents for my supervisors as well as customers pertaining to loans.
  • Handled all Supervisor Assist (escalated) calls and brought them rapidly to resolution.
  • Performed supervisory duties in-house and conducted field audits of other Loss Control Departments.
  • Received ISO Hall of Fame Award for outstanding work quality and performance.
  • Serve as liaison between the Contracting Officer and the Project Manager.

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45. Physical Damage Claims

low Demand
Here's how Physical Damage Claims is used in Loss Control Representative jobs:
  • Evaluate and negotiates settlement of automobile first and third party physical damage claims within established settlement authority limits.
  • Analyzed regulatory requirements to negotiate and settle first and third party physical damage claims.

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46. QA

low Demand
Here's how QA is used in Loss Control Representative jobs:
  • Received recognition from USACE Seattle District QA team and HQ USACE safety team for technical knowledge.
  • Perform daily Quality Assurance inspections, create and update QA daily reports.
  • Maintain daily QC/QA reports in RMS.
  • Verified QA of CPE - Use of Windows 7 and DBA manufacturing software package
  • Acquired and maintained a QA average of 97-100%.
  • Maintained a 100% QA while registering patients.

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47. Fnma

low Demand
Here's how Fnma is used in Loss Control Representative jobs:
  • Account Resolution Foreclosure Prevention Mortgage Negotiation Familiar with FNMA website HSSN Also familiar with HSA & HMP Modification

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48. Underwriting Guidelines

low Demand
Here's how Underwriting Guidelines is used in Loss Control Representative jobs:
  • Complete HAMP underwriting reviews to evaluate eligibility of loan modification per underwriting guidelines and processes.
  • Review documents to make sure they are in compliance with the underwriting guidelines.
  • Trained new collectors to identify the risk associated with refinancing a mortgage based on normal underwriting guidelines.

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20 Most Common Skill for a Loss Control Representative

Safety Program14.6%
Customer Service12.2%
Loss Control Services11.7%
Financial Statements7.9%
General Liability6.7%
Foreclosure6.4%
Loan Modifications5.1%
Phone Calls5%

Typical Skill-Sets Required For A Loss Control Representative

RankSkillPercentage of ResumesPercentage
1
1
Safety Program
Safety Program
11.2%
11.2%
2
2
Customer Service
Customer Service
9.4%
9.4%
3
3
Loss Control Services
Loss Control Services
9%
9%
4
4
Financial Statements
Financial Statements
6.1%
6.1%
5
5
General Liability
General Liability
5.2%
5.2%
6
6
Foreclosure
Foreclosure
5%
5%
7
7
Loan Modifications
Loan Modifications
3.9%
3.9%
8
8
Phone Calls
Phone Calls
3.8%
3.8%
9
9
Osha
Osha
3.1%
3.1%
10
10
Data Entry
Data Entry
2.2%
2.2%
11
11
Lieu
Lieu
2.1%
2.1%
12
12
Payment Arrangements
Payment Arrangements
2.1%
2.1%
13
13
Risk Management
Risk Management
2%
2%
14
14
Insurance Companies
Insurance Companies
1.9%
1.9%
15
15
Workers Compensation
Workers Compensation
1.9%
1.9%
16
16
Outbound Calls
Outbound Calls
1.8%
1.8%
17
17
Safety Procedures
Safety Procedures
1.8%
1.8%
18
18
Bankruptcy
Bankruptcy
1.6%
1.6%
19
19
Ensure Compliance
Ensure Compliance
1.6%
1.6%
20
20
Claims Process
Claims Process
1.4%
1.4%
21
21
Loss Prevention
Loss Prevention
1.3%
1.3%
22
22
Delinquent Accounts
Delinquent Accounts
1.3%
1.3%
23
23
Customer Accounts
Customer Accounts
1.3%
1.3%
24
24
FHA
FHA
1%
1%
25
25
Repayment Plans
Repayment Plans
1%
1%
26
26
High Volume
High Volume
1%
1%
27
27
Safety Inspections
Safety Inspections
1%
1%
28
28
Loss Reports
Loss Reports
1%
1%
29
29
Counsel
Counsel
0.9%
0.9%
30
30
Nfpa
Nfpa
0.9%
0.9%
31
31
Fannie MAE
Fannie MAE
0.9%
0.9%
32
32
Policy Holders
Policy Holders
0.8%
0.8%
33
33
Special Projects
Special Projects
0.8%
0.8%
34
34
External Customers
External Customers
0.8%
0.8%
35
35
Hamp
Hamp
0.7%
0.7%
36
36
New Claims
New Claims
0.7%
0.7%
37
37
Loan Portfolio
Loan Portfolio
0.7%
0.7%
38
38
Title Companies
Title Companies
0.7%
0.7%
39
39
Freddie Mac
Freddie Mac
0.7%
0.7%
40
40
Loss Analysis
Loss Analysis
0.7%
0.7%
41
41
Loss Mitigation
Loss Mitigation
0.7%
0.7%
42
42
Credit Reports
Credit Reports
0.7%
0.7%
43
43
Loss Information
Loss Information
0.7%
0.7%
44
44
ISO
ISO
0.6%
0.6%
45
45
Physical Damage Claims
Physical Damage Claims
0.6%
0.6%
46
46
QA
QA
0.6%
0.6%
47
47
Fnma
Fnma
0.6%
0.6%
48
48
Underwriting Guidelines
Underwriting Guidelines
0.6%
0.6%

11,884 Loss Control Representative Jobs

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