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Loss prevention agent skills for your resume and career

Updated January 8, 2025
5 min read
Loss prevention agent example skills
Below we've compiled a list of the most critical loss prevention agent skills. We ranked the top skills for loss prevention agents based on the percentage of resumes they appeared on. For example, 14.1% of loss prevention agent resumes contained loss prevention as a skill. Continue reading to find out what skills a loss prevention agent needs to be successful in the workplace.

15 loss prevention agent skills for your resume and career

1. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how loss prevention agents use loss prevention:
  • Demonstrated and explained methods of detecting and apprehending shoplifters to newly hired loss prevention associate in preparation for local stores.
  • Monitor external loss prevention activity by observing customers, investigated vulnerable areas on the selling floor and identified suspicious behaviors.

2. Store Management

Here's how loss prevention agents use store management:
  • Assisted store management in giving new associate orientations, shoplifting prevention training classes and performed store procedural and safety audits.
  • Observed audits and reports operational procedure compliance and loss indicators, and assisted store management with inventory preparation.

3. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how loss prevention agents use sales floor:
  • Monitored entrances/exits and sales floor for potential theft by identifying suspicious behavior.
  • Monitored sales floor and detected suspicious activities.

4. CCTV

Here's how loss prevention agents use cctv:
  • Utilize CCTV monitors surveillance equipment and apprehend shoplifting suspects, effectively close criminal cases while working along with Topeka Police Department.
  • Operated and monitored security control and access control devices using CCTV, life/safety alarms and systems alerting the necessary authority.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how loss prevention agents use customer service:
  • Provided excellent customer service and protected company assets through activities in safety, inventory recovery, and internal and external theft.
  • Managed customer service, problem solving involving customers, associates or management, and ensured positive internal and external customer relations.

6. Internal Investigations

Investigations that are conducted to inquire about any organization's internal matters and operations are termed an internal investigation. Internal investigations are commonly held due to the allegations of embezzlement, corruption, harassment, or other charges. Some companies also conduct internal investigations to keep themselves diligent and safeguard themselves from any unwanted charges.

Here's how loss prevention agents use internal investigations:
  • Facilitate meaningful internal investigations and external apprehensions while meeting expected shrink goals by implementing, executing and managing shrink initiatives.
  • Monitored asset protection systems, employee safety and inventory protection programs; and conducted internal investigations to reduce/eliminate financial losses.

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7. Surveillance Equipment

Surveillance Equipment is a way to monitor and record events to keep a person or a property safe and secured. Using Equipment commonly known as Closed Circuit Television or CCTV can give you a clear view of what is happening in a specific area with the help of a technician or a security guard. This Equipment will secure the property and prevent further damage or loss of property.

Here's how loss prevention agents use surveillance equipment:
  • Utilized electronic surveillance equipment to secure the perimeter and interior of the commercial property.
  • Monitor internal and external theft by using surveillance equipment, apprehension of shoplifting suspects.

8. External Theft

External theft is a criminal act of stealing committed by any person or group of persons that are not part of the staff of a business, warehouse, store, or any establishment. Examples of external theft include; shoplifting, burglary, and break-in, armed robbery cases, or theft by arson.

Here's how loss prevention agents use external theft:
  • Investigate fraudulent refunds, external theft and document any and all activity of suspected individuals or possible Organized Retail Crime incidents.
  • General Summary Responsible for protecting company assets through activities in safety, inventory recovery, and internal and external theft.

9. Criminal Justice

Here's how loss prevention agents use criminal justice:
  • Provided analysis of criminal justice curriculums, and Fostered an environment committed to advancement.
  • Detained individuals suspected of theft and cooperated with local criminal justice authorities regarding proper handling of suspects and evidence.

10. Safety Inspections

Safety inspections are a vital procedure for all kinds of businesses. This may be a restaurant to ensure is properly cleaned and stored or a factory to confirm employees are not risking their safety during the manufacturing process. The goal of these inspections is to highlight any potential risks or hazards present that may lead to injuries, damages, or lawsuits.

Here's how loss prevention agents use safety inspections:
  • Apprehend Shoplifting, Credit/ID Fraud Investigate Cashier Shortages Internal Theft investigations/apprehensions Conduct Store Audits/Safety Inspections Monitor CCTV operator and security personnel
  • Managed departmental and administrative functions including open houses, fire and safety inspections and fraud awareness.

11. Punctuality

Here's how loss prevention agents use punctuality:
  • Expressed punctuality, accuracy and dependability in day-to-day interactions and situations.

12. EAS

Here's how loss prevention agents use eas:
  • Conducted store, maintenance, safety, and electronic article surveillance (EAS) audits, and 801E audits.
  • Conduct Electronic Article Surveillance (EAS) audits as directed by the Loss Prevention and/or Store Operations departments.

13. Patrol

Here's how loss prevention agents use patrol:
  • Patrol assigned facility areas to enforce rules and regulations.
  • Perform camera surveillance and patrol the assigned store and assigned location while ensuring to maintain a safe and secure store environment.

14. Apprehend Shoplifters

Here's how loss prevention agents use apprehend shoplifters:
  • Monitor and operate security cameras; apprehend shoplifters; contact local authorities; complete incident reports; maintain entire store security
  • Exercised sound judgment and critical thinking skills to apprehend shoplifters and dishonest associates in accordance with company policy.

15. Store Environment

Here's how loss prevention agents use store environment:
  • Investigated, educated on, and implemented policies and procedures that insured an anti-shrink store environment
  • Demonstrated ability to assimilate into the client`s store environment.
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List of loss prevention agent skills to add to your resume

Loss prevention agent skills

The most important skills for a loss prevention agent resume and required skills for a loss prevention agent to have include:

  • Loss Prevention
  • Store Management
  • Sales Floor
  • CCTV
  • Customer Service
  • Internal Investigations
  • Surveillance Equipment
  • External Theft
  • Criminal Justice
  • Safety Inspections
  • Punctuality
  • EAS
  • Patrol
  • Apprehend Shoplifters
  • Store Environment
  • Store Associates
  • Retail Crime
  • Safety Program
  • Safety Audits
  • Store Safety
  • Floor Surveillance
  • Emergency Situations
  • Criminal Acts
  • Theft Incidents
  • Incident Reports
  • Local Law Enforcement
  • Internal Theft
  • Prevention Awareness
  • Physical Security Checks
  • District Management
  • Safety Issues
  • Safety Procedures
  • Law Enforcement Agencies
  • Store Audits
  • Routine Inspections
  • Court Proceedings
  • Inventory Control
  • Security Cameras
  • Local Police
  • External Investigations
  • Safety Hazards
  • Camera Surveillance
  • Building Security
  • Risk Management
  • Alarm Systems
  • Video Surveillance
  • Property Damage
  • Financial Losses
  • Circuit Television System

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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