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Loss prevention leader skills for your resume and career

Updated January 8, 2025
6 min read
Below we've compiled a list of the most critical loss prevention leader skills. We ranked the top skills for loss prevention leaders based on the percentage of resumes they appeared on. For example, 14.1% of loss prevention leader resumes contained customer service as a skill. Continue reading to find out what skills a loss prevention leader needs to be successful in the workplace.

15 loss prevention leader skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how loss prevention leaders use customer service:
  • Addressed customer service issues utilizing conflict resolution education while promoting corporate policies to evaluate priorities, resources and performance evaluations.
  • Managed a wide variety of customer service and administrative tasks to resolve customers issues quickly and efficiently

2. CCTV

Here's how loss prevention leaders use cctv:
  • Apprehend Shoplifting Suspects-Build rapports with local/state police departments-Build rapports with store management teams-Monitor CCTV surveillance equipment-Investigate Internal Fraud
  • Investigate internal and external incidents of theft by conducting investigations using floor observation and CCTV.

3. Incident Reports

An Incident Report, in a medical facility such as hospitals and nursing homes, is a type of paperwork filled out immediately after and in the case of an incident of some sort, with the goal of describing the incident and its consequences, as well as the measurements taken after or during the incident, as well as any other information relevant to said incident. Such an incident might be a patient acting out or a patient being injured.

Here's how loss prevention leaders use incident reports:
  • Complete all statistical and incident reports
  • Assure that all Store Staff properly fills out any and all incident reports and forms to prevent any unnecessary cost incursions.

4. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how loss prevention leaders use sales floor:
  • Monitored sales floor via camera system to identify and prevent external theft which helped the company apprehend more than 250 shoplifters.
  • Partner with the sales floor leader to ensure that the resources of the store are serving our customers best.

5. Store Management

Here's how loss prevention leaders use store management:
  • Partnered with building management, district and store management to identify shrink priorities and developed shrinkage reduction strategies.
  • Protected company's assets by collaborating closely with store management to enhance awareness of loss prevention policies.

6. Internal Investigations

Investigations that are conducted to inquire about any organization's internal matters and operations are termed an internal investigation. Internal investigations are commonly held due to the allegations of embezzlement, corruption, harassment, or other charges. Some companies also conduct internal investigations to keep themselves diligent and safeguard themselves from any unwanted charges.

Here's how loss prevention leaders use internal investigations:
  • Have personally been in on over three hundred external apprehensions and over twenty internal investigations that ended in prosecution.
  • Prepare detailed internal investigations utilizing exception reports, surveillance and tips, recovering thousands of dollars of product.

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7. Store Associates

Here's how loss prevention leaders use store associates:
  • Provided training and coaching to Loss Prevention and store associates regarding operational issues that result in unit losses.
  • Coach LP team and store associates on identifying, deterring and apprehending ORC individuals or groups.

8. Hire Training

Here's how loss prevention leaders use hire training:
  • Conducted new hire training for all levels of store team members.

9. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how loss prevention leaders use safety procedures:
  • Build a foundation of teamwork with the entire store to ensure OSHA compliance with safety procedures.
  • Developed, wrote, implemented and trained employees on Standard Operating Procedures and safety procedures for the Carrollton plant.

10. Surveillance Equipment

Surveillance Equipment is a way to monitor and record events to keep a person or a property safe and secured. Using Equipment commonly known as Closed Circuit Television or CCTV can give you a clear view of what is happening in a specific area with the help of a technician or a security guard. This Equipment will secure the property and prevent further damage or loss of property.

Here's how loss prevention leaders use surveillance equipment:
  • Monitored surveillance equipment, apprehended shoplifters, investigated associates.
  • Utilize surveillance equipment to deter theft - Work undercover to catch shoplifters and uncover internal theft

11. Store Safety

Here's how loss prevention leaders use store safety:
  • Coordinated inventory control, receiving, merchandising and store safety.
  • 2010-2011Assisted with maintenance of store safety and asset protection through execution of company loss prevention and safety programs.

12. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how loss prevention leaders use risk management:
  • Build, Train, and maintain a team of friendly associates dedicated to Asset Protection, and Risk Management.
  • Document incidents via concise, detailed report writing for submission to corporate offices and risk management.

13. Local Law Enforcement

Here's how loss prevention leaders use local law enforcement:
  • Maintained a professional and collaborative relationship with local law enforcement to ensure progressive investigations.
  • Collaborated with local law enforcement as necessary to conduct thorough investigations.

14. Inventory Control

Here's how loss prevention leaders use inventory control:
  • Developed safety programs and performed a variety of audits of employee activities for inventory control.
  • Perform inventory audits resulting in case closures and inventory control.

15. Alarm Systems

Alarm systems are designed to detect intrusion, unauthorized entry into a property. Security alarms are used in commercial, residential, industrial, and military estates for protection against intruders, theft and property damage. Intrusion alarm systems may also be combined with CCTV systems to record the activities of intruders. They can also be used as an interface to access control systems for electrical doors.

Here's how loss prevention leaders use alarm systems:
  • Coordinated meetings with necessary contractors and personnel to ensure expedient repairs of branch alarm systems.
  • Tested alarm systems, monitoring video surveillance and responding to any burglary incidents.
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List of loss prevention leader skills to add to your resume

Loss prevention leader skills

The most important skills for a loss prevention leader resume and required skills for a loss prevention leader to have include:

  • Customer Service
  • CCTV
  • Incident Reports
  • Sales Floor
  • Store Management
  • Internal Investigations
  • Store Associates
  • Hire Training
  • Safety Procedures
  • Surveillance Equipment
  • Store Safety
  • Risk Management
  • Local Law Enforcement
  • Inventory Control
  • Alarm Systems
  • Exception Reports
  • Floor Surveillance
  • Emergency Situations
  • Fraud Investigations
  • Safety Audits
  • Law Enforcement Agencies
  • Apprehend Shoplifters
  • Physical Security Systems
  • Loss Prevention
  • Criminal Acts
  • Safety Inspections
  • Store Audits
  • Safety Issues
  • Loss Prevention Associates
  • Safety Program
  • Security Audits
  • External Investigations
  • POS
  • Internal Theft
  • External Theft
  • Security Cameras
  • Camera Surveillance
  • Video Surveillance
  • Financial Losses
  • Court Hearings
  • Security Risks
  • Distribution Centers
  • External Cases
  • Closed Circuit Televisions
  • Electronic Article Surveillance
  • Circuit Television System

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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