Work Mode: Hybrid (Atleast 4 days/week in office) Pay Range: $125K/Yr - $145K/Yr
For more information on benefits and what we offer please visit us at **************************************************
Candidate should have significant experience in US credit card industry, in Loss forecasting or Credit Policy strategy space. Candidate should demonstrate good communication skills, working with various clients and the ability to clearly articulate forecasts, reasons for forecasts and how they tie to recent trends and macro-economic conditions.
Ideal candidate profile:
Strong proficiency in vintage models, roll rate models, and stochastic time series models
Must work in office atleast 4 days a week - Wilmington, DE preferred, NYC alternate
US credit cards experience in credit risk
Credit cards policy experience (Acquisition credit policy preferred, ECM acceptable)
Hands-on coding in Python & SQL
Role breakdown:
Manages the overall engagement with team of 4-5 members
Expected to be 50% individual contributor, handling coding, Excel modeling and deck preparation
Senior Management Consulting Summary:
Ability to deliver clear, structured, and concise summaries of complex situations for senior stakeholders
Consulting-style articulation is essential - distilling what happened, why it matters, and what actions are recommended
Strong emphasis on credit policy integration, ensuring recommendations align with established frameworks.
Skilled in synthesizing key insights into crisp narratives and executive-ready presentations
Credit Policy Integration: Translate credit policy decisions into portfolio forecasts
Should be conversant with maturation, impact of policy change on loss trajectory
Variance Analysis: Project and track actuals, explaining variances against the forecast including underlying drivers of change
Model Incorporation: Work with a range of models, including vintage-driven, stochastic and challenger orthogonal models
$125k-145k yearly Auto-Apply 11d ago
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Loss Mitigation Associate - Work from Home (Atlanta, GA)
Hyundai Capital 4.6
Remote job
What You Will Bring
· 1-2 years collection or relevant experience (automotive preferred)
· Previous experience in late-stage collections is preferred
· High school graduate or GED equivalent
· Bachelor's degree preferred
· Ability to independently manage their time daily to ensure productivity and goals are met
· Strong negotiation skills - Ability to negotiate mutually beneficial arrangements with the customer
· Skip tracing skills - Ability to utilize various skip tracing tools (where applicable)
· Basic computer skills - Knowledge of Windows including Word and Excel
· Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers
· Strong negotiation skills - Ability to negotiate mutually beneficial arrangements with the customer
· Strong listening skills - Ability to listen and understand direction
Work Environment
Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found
here
. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”).
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at
Privacy2@hcs.com
.
Who We Are
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People
As an employee of HCA, you are eligible for the following benefits:
· Role is 100% remote (after in-office new hire training)
· Competitive pay-$23.70 an hour plus up to $2,250 in monthly bonuses!
· Great benefits with very little out of pocket cost!
· Car purchase discount plus $350.00 car allowance!
· Immediate 401k matching and vesting!
· Medical, Dental and Vision plans that include no-cost and low-cost plan options
· Immediate 401(k) matching and vesting
· Vehicle purchase and lease discounts plus monthly vehicle allowances
· Paid Volunteer Time Off with company donation to a charity of your choice
· Tuition reimbursement
What to Expect
The Associate, Loss Mitigation is primarily responsible for managing a queue of delinquent accounts 80+ days past due through charge off by investigating, monitoring and resolving accounts. The position will comply with internal policy and procedures on handling all accounts. All positions within the Operations Division are expected to collaborate cross divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.
What You Will Do
1. Manage a queue of delinquent 80+ days past due accounts. Handle inbound and outbound calls as needed per position. Ensure all account activity is properly documented per department standards. Adhere to department standards for effective queue management.
2. Performance Coaching - Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.
3. Perform all other duties as assigned.
$23.7 hourly Auto-Apply 14d ago
Director of Loss Forecasting
Splash Financial
Remote job
ABOUT OUR COMPANY: The crushing weight of debt is something that we believe holds people back from reaching their dreams and making a splash in the world. So in 2013, after seeing our friends and family struggle with student loans, we created Splash Financial.
Over the years, our mission has expanded to include helping people with other forms of debt - such as refinancing credit cards, which are at all time highs in the US. And we've been able to refinance $6+ Billion in loans through our network of Splash, powered credit union and bank partners who leverage our marketplace and automated loan processing technology. And we've raised over $135 million from investors like partners of DST Global, Citi Ventures, TruStage Ventures, Northwestern Mutual Future Ventures, Detroit Venture Partners, and more.
But at our core, we're still that little company from Cleveland with a big dream: to make people more powerful than their debt and we're just getting started..
ABOUT OUR WORKPLACE:
Splash is remote-first, and proud of it.
We spend our days simplifying financial products and getting them into the hands of people who need them most. Right now, we're focused on building financial technologies that fundamentally transform how the industry lends.
Although Splash has been around since 2013, we still operate like a startup - fast-paced, nimble, and full of heart. We're good people who care deeply about doing meaningful work and we approach challenges with creativity, passion, and urgency.
And to hire the best, we provide the best: great health insurance, competitive salaries, and unique benefits like quarterly meet-ups and access to engagement tools that keep us connected - even from afar.
At Splash, everything we do is guided by our values:
Own It - We take full accountability and follow through on commitments.
Raise the Bar - We move fast, innovate faster, and push through barriers.
Say the Hard Thing - We speak up with honesty, respect, and a desire to solve problems and make things better.
Elevate Each Other - We win as a team by lifting each other up.
These values show up in how we work and how we connect - whether we're collaborating on big projects or bonding over everyday moments. Yes, we even have Slack channels for #kids-and-pets and #food because we believe being human makes us better teammates.
ABOUT THE ROLE:
The Director of Loss Forecasting plays a critical role in shaping Splash Financial's credit strategy and long-term performance. This leader owns the development and evolution of loss forecasting methodologies that directly inform executive decision-making, lender confidence, and portfolio growth.
In this highly visible role, you will partner closely with senior leadership, lending partners, and cross-functional teams to deliver accurate, transparent, and actionable forecasts. As Splash continues to expand its product offerings, this role will evolve in scope and complexity, offering the opportunity to drive innovation and influence strategy at scale.
If you're energized by using data to guide high-stakes decisions and enjoy operating at the intersection of analytics, risk, and business strategy, this role offers meaningful impact and growth.
WHAT YOU'LL DO AT SPLASH:
Own and evolve loss forecasting methodologies across Splash's lending products, incorporating both macroeconomic and portfolio-level drivers.
Identify and analyze key risk drivers using advanced statistical and quantitative techniques to improve forecast accuracy and reliability.
Translate complex modeling outputs into clear, actionable insights for executive leadership and lender partners.
Partner cross-functionally with Data Science, Credit, Finance, Servicing, and Product teams to align forecasting outputs with credit and collection strategies.
Monitor model performance and recalibrate forecasts based on portfolio behavior, economic conditions, and business changes.
Build and enhance dashboards and reporting that improve forecast transparency, interpretability, and stakeholder trust.
Lead innovation in forecasting approaches, tools, and technologies to stay ahead of industry best practices.
Drive strategic initiatives related to risk mitigation, portfolio optimization, and business growth.
Serve as a trusted advisor to senior leaders and external partners on loss outlooks and risk trade-offs.
Support new product launches by ensuring scalable, well-designed loss forecasting frameworks are in place.
WHAT YOU'LL BRING TO SPLASH:
Advanced degree (Master's or PhD) in Statistics, Data Science, Economics, Mathematics, or a related quantitative field.
8+ years of experience in loss forecasting, credit risk modeling, or a closely related role within financial services or lending.
Strong understanding of statistical modeling techniques, including regression, time series, and machine learning methods, with the ability to guide model selection and application.
Proficiency in Python is a strong plus, including experience using Python-based analytics or modeling workflows to explore data, validate assumptions, or partner effectively with data science teams.
Deep knowledge of credit risk fundamentals and macroeconomic drivers impacting consumer lending portfolios.
Experience working with large, complex datasets and collaborating closely with data science teams.
Strong business judgment and the ability to connect analytical insights to strategic and financial outcomes.
Excellent communication skills, with experience presenting complex analyses to executive audiences and external partners.
Proven ability to work cross-functionally and influence stakeholders across disciplines.
Demonstrated leadership in driving analytical initiatives, managing projects, or mentoring team members.
Curiosity and innovation mindset, with a desire to continuously improve forecasting approaches and tools.
Comfort operating in a fast-growing, evolving environment with increasing product and portfolio complexity.
COMPENSATION:
The base salary range for this role is $180,000 - $220,000 annually, based on market data and internal compensation practices. This role may also be eligible for a bonus component tied to individual and company performance. Final compensation will be determined by factors such as location, experience, and skill level.
SPLASHERS ENJOY:
Fully remote work freedom
Competitive salary packages
Flexible PTO + 9 company holidays
Equity: Share in our start-up success
Comprehensive and affordable insurance benefits
Paid parental leave for both caregivers
Essential equipment to get the job done
401(k) for your future savings
Quarterly meet-ups: In person & virtual fun
Awesome Splash swag to flaunt your team spirit
Employment at Splash is based on individual merit. Opportunities are open to all, without regard to race, color, religion, sex, creed, age, handicap, national origin, ancestry, military status, veteran status, medical condition, marital status, sexual orientation, affectional preference, or other irrelevant factors. Splash is an equal opportunity employer.
$180k-220k yearly Auto-Apply 28d ago
Loss Prevention Specialist
OSL Retail Services
Remote job
At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you're looking for a place where your talents are valued, your ideas matter, and your career can grow, we'd love to meet you.
The Position:
Reporting to the Manager of LossPrevention, the LossPrevention Lead Specialist will be responsible for monitoring, investigating, and auditing across multiple states and stores. In addition, you'll be accountable for the development and implementation of a lossprevention plan that includes asset protection and safety. You will be charged with decreasing losses through examining, reporting on and adjusting, when necessary, customer transactions, scheduling, payroll, merchandising, cash management and all other operational practices.
Travel: you can expect about 10% travel per month, heading out to stores, in the states listed below, to carry out either face-to-face meetings or conduct site visits.
USA Location: will be working in any of these US States, Virginia, North Carolina, South Carolina, Georgia, Tennessee, Kentucky, Florida, Mississippi, Louisiana, Arkansas.
The role and responsibilities:
Track compliance to lossprevention objectives - liaise with the Sales Team to gain compliance and improve behaviors
Work with the client's LP team to address opportunities
Conduct internal LossPrevention investigations and interrogations
Maintain the OSL LossPrevention Register and track metrics
Act as the primary contact for the Field / Head Office in relation to any LossPrevention concerns.
Liaise with Carrier LossPrevention personnel to capture best practices, refine operational processes and establish continuous communication
Review Carrier fraud reports, initiate actions (tracking, commission suspension, investigation as appropriate).
Present applicable complaints and evidence to police in conjunction with the Client's LossPrevention team.
Liaise with Directors, District Manager's and the Human Resources Department as appropriate regarding LossPrevention issues.
Work collaboratively with Training Lead to ensure focus in all training is current, accurate and appropriate
What You Bring to The Table:
3+ years experience in retail or wireless operations
Wicklander certification - interview and interrogation skills
Liaising with clients and field leadership teams
Effective time management skills and the ability to prioritize competing deadlines
Knowledge of the Criminal Code and Employment Standards as related to Retail LossPrevention
Analytical with the ability to review multiple points of data and other sources of information
Must possess the ability to deal with sensitive issues with tact, diplomacy, and the highest level of integrity
A strong communicator, able to connect with various types of employees, clients and consumers
MS Office proficiency in all applications - Excel, Access, Word, Power Point
Starting salary for this role begins at $60,000-$65,000, your final offer will reflect your relevant skills, individual strengths and experience.
Beyond the numbers, we're proud to offer a holistic package that includes bonus opportunities, room to grow, chances to be recognized, top-tier benefits, and perks that make coming to work something you can look forward to. We're committed to supporting your success every step of the way.
Total Rewards:
Generous PTO: Start with 3 weeks PTO, plus extra flex days to recharge.
Comprehensive benefits package: Includes medical, dental, vision, health spending account, and Teladoc virtual care.
Retirement support: Company-sponsored 401K plan to help build your financial future.
Fully Remote: Work where your most productive no commute required.
Top-tier tools: Best-in-class systems and equipment so you can do your best work.
Recruitment Process Next Steps:
Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
Step 2: The next step is a virtual/or Face to Face conversation with the hiring manager.
Step 3: The final step is a virtual interview with the hiring Director and extended team members.
Ready to bring your talent to a team where your impact matters? Apply today - we can't wait to meet you!
We thank all interested applicants; however, only qualified candidates will be contacted. This position requires successful completion of a criminal background check. OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.
Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. In compliance with Ontario's Bill 190, we confirm that this posting represents a current existing vacancy within our organization.
$60k-65k yearly Auto-Apply 14d ago
Loss Forecasting Manager
EXL Talent Acquisition Team
Remote job
Work Mode: Hybrid (Atleast 4 days/week in office) Pay Range: $125K/Yr - $145K/Yr
For more information on benefits and what we offer please visit us at **************************************************
Candidate should have significant experience in US credit card industry, in Loss forecasting or Credit Policy strategy space. Candidate should demonstrate good communication skills, working with various clients and the ability to clearly articulate forecasts, reasons for forecasts and how they tie to recent trends and macro-economic conditions.
Ideal candidate profile:
Strong proficiency in vintage models, roll rate models, and stochastic time series models
Must work in office atleast 4 days a week - Wilmington, DE preferred, NYC alternate
US credit cards experience in credit risk
Credit cards policy experience (Acquisition credit policy preferred, ECM acceptable)
Hands-on coding in Python & SQL
Role breakdown:
Manages the overall engagement with team of 4-5 members
Expected to be 50% individual contributor, handling coding, Excel modeling and deck preparation
Senior Management Consulting Summary:
Ability to deliver clear, structured, and concise summaries of complex situations for senior stakeholders
Consulting-style articulation is essential - distilling what happened, why it matters, and what actions are recommended
Strong emphasis on credit policy integration, ensuring recommendations align with established frameworks.
Skilled in synthesizing key insights into crisp narratives and executive-ready presentations
Credit Policy Integration: Translate credit policy decisions into portfolio forecasts
Should be conversant with maturation, impact of policy change on loss trajectory
Variance Analysis: Project and track actuals, explaining variances against the forecast including underlying drivers of change
Model Incorporation: Work with a range of models, including vintage-driven, stochastic and challenger orthogonal models
$125k-145k yearly Auto-Apply 11d ago
Loss Prevention - Surveillance Investigator Trainee
Fraud Fighters, Inc.
Remote job
Prodigy Investigations is seeking Surveillance Trainee candidates for Workers' Compensation investigations for full and part-time positions throughout the Jacksonville and Orlando areas. This remote position is available for candidates who are trainable, follow instructions, and are motivated to get results.
As a Surveillance Investigator, your primary purpose is to observe, record, and report a cross-section of an injured worker's (the Subject) daily activities by staking out the correct address at varying times and days to find out when the Subject is most active. Once active, record them and when they leave, tail them by car, foot, or public transportation from location to location, so you can continue recording them. In public places, use a covert camera while outside your car. Throughout the surveillance, keep the Surveillance Team Manager updated by phone to maximize your learning and results. Often, you will work in surveillance teams to accomplish case objectives. For claims surveillance, you have two goals: find out if the Subject is working and record the Subject's activities.
Responsibilities and Duties
Prodigy Investigations is the top producing detective agency nationwide. You must maintain this extraordinary performance record through:
Developing and implementing highly effective and efficient surveillance strategies for producing the highest quantity and quality of video evidence to help our clients save money or get more fraud convictions.
Reviewing all case-related documentation for pre-surveillance planning.
Performing spot-checks on first-day surveillance and locates.
Conducting surveillance on foot whenever necessary.
Reporting all significant surveillance problems or opportunities to the Surveillance Team Manager by phone.
Maintaining - 100% Accountability and 0% Excuses attitude.
Adhering to local laws regarding privacy, trespassing, and roping
Working with the highest degree of integrity and ethics while performing your job duties.
Preparing accurate & timely investigation reports detailing your investigative efforts and observations. Your report is your work product.
Testifying in court as a witness and presenting the video evidence that you obtained.
Qualifications
Availability / Flexibility - Travel Required
Problem-Solving Skills
Communication Skills
Eager and willing to Add to your knowledge Base and Skills
Spanish is a plus
Helpful Experience:
LossPrevention
Process Serving
Criminal Justice
Sub-Rosa
Undercover
Videography
Military Background
Security
Worksites
Your worksites change from day to day depending on where the Subject to your investigation lives or works. You go from your home directly to your worksites and then back home.
COVID-19 considerations:
We provide all employees with Personal Protection Equipment, I.e. gloves, KN95 masks, face shield, and hand sanitizer. At Prodigy Investigations, Safety Comes First! Our investigators have the final judgment on safety.
$34k-66k yearly est. Auto-Apply 60d+ ago
Manager - Loss Mitigation (On-Site)
Newrez LLC
Remote job
Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
Primary Function
The Manager - Loss Mitigation is responsible for overseeing the day-to-day operation of the department and takes responsibility for producing high volume and high-quality work while adhering to investor guidelines.
Principal Duties
Oversees the day-to-day tasks and performance of Loss Mitigation
Acts as a liaison with other departments to foster efficiency and high-quality output.
Undertakes special projects related to departmental activities and performs other duties as assigned.
Ensure compliance with all Investor guidelines and quality controls are in place to protect Shellpoint and its clients.
Provide positive leadership and coaching, including performance measurements, appraisals and other actions impacting employee job related functions.
Evaluates job performance continually and provides on-going coaching.
Maintains, update and create process and procedure documentation for the Loss Mitigation team.
Prepare weekly/monthly reports and monitor time frames and work performance.
Directions change within the department. Promotes an attitude of optimism and progress.
Prepares and presents workflow and results to Senior Management and clients as needed.
Assists in the control of company expenses through intelligent use of funds to resolve accounts and managing staffing and miscellaneous costs.
Ensure department policies and procedures are maintained and timely updates are submitted. Continually review and refine processes to ensure efficiency and accuracy.
Performs related duties as assigned by management.
*These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site, may still require partial on-site work to perform the role satisfactorily.
Education and Experience Requirements
High school diploma or equivalent, required.
Bachelor's degree, preferred.
6-8 years' Loss Mitigation experience
3-5 years' supervisory experience
Knowledge, Skill, and Ability Requirements
Proficient in Microsoft Word and Excel.
Proficiency in SQL a plus.
Excellence in consulting and advising customers via telephone and written communication.
Understanding of collections. Foreclosure, bankruptcy and REO experience preferred.
Experience analyzing financial statements, tax returns, credit reports, home appraisals, title searches and other documents to evaluate pre-foreclosure remedies.
Demonstrated strong skill set for organization and attention to detail.
Self-Motivated. Ability to work independently with minimal supervision.
Strong analytical, problem solving and mathematical skills to be used in financial counseling and evaluation and interpretation of complex information.
Understanding of mortgage lending and servicing, particularly late-stage collections, modifications, and short sales.
Strong negotiating and follow-up skills, as well as the ability to meet strict deadlines.
While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.
Additional Information:
While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
Company Benefits:
Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!
Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW:
Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
CA Privacy Policy
CA Notice at Collection
$72k-110k yearly est. Auto-Apply 15d ago
Director, Auto Total Loss
Snapsheet 4.4
Remote job
Job Title: Director, Auto Total Loss
Company: Snapsheet
Job Type: Full-time
Job Department: Estimating
About Snapsheet: Snapsheet is claims technology the way it should be: purposeful, precise, and designed to deliver outcomes. Where others bolt things on, we engineer them in to our core systems and processes across cloud-based claims management, virtual vehicle appraisals, and elite loss and recovery services. Trusted by over 170+ P&C Carriers, MGAs, MGUs, TPAs, and logistics companies, our open architecture is built to fit how our companies work, not the other way around.
What you'll get:
Remote working environment - your new commute is however long it takes to walk to your desk!
Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!
Development - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.
Fun - Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!
Job Overview:
As a Director in Auto Total Loss, you will oversee the day-to-day operations and success of our “Total Loss” team. Understanding our business objectives and department goals, you make recommendations to set us up for success in the short and long term. You use your experience in collaboration to manage vendor partnerships and work with our Account Management team to build out strategy and products needed to grow business. Working with our Learning and Development team, you determine the content and training needs for new workflows, products, and vehicle type cross training. You are a performance and coaching fanatic, managing efficiency and quality of your team while driving improved performance for the organization. Being well versed in metrics, you leverage data to analyze the success of your decision making and report back outcomes.
Responsibilities:
Manage the success of the Total Loss team, ultimately driving individual and organizational success
Recommend new workforce models and strategies that allow us to reduce costs associated with handling of virtual total loss claims
Build, implement, and manage both manual and automated workflows to increase operational efficiency
Use data to articulate current and future planning and report on successes and opportunities
Apply knowledge of industry best practices to build out programming that will improve quality in the claims handling for the total loss team as well as services such as repair management and field appraisals
Coach and mentor estimating managers, encouraging collaboration and elevating overall department performance
Qualifications:
Minimum of 8 years of Total Loss or repair experience with at least 4 years of management experience
Proven track record of leading high-performing teams
Extensive knowledge of insurance principles and how they apply to appraisal decisions
Thorough understanding of vehicle repair, parts costs, total loss classification, and fraud detection practices
A strong knowledge of total loss settlement and salvage processes
Working experience in one or more estimating platforms: Mitchell, CCC, Adjustwrite, or Duncan
Ability to work in a fast-paced, production-based, and results-driven environment
Desire to thrive in a remote environment ripe with opportunity to advance
Data driven - ability to use data to identify problems and potential solutions and consistently report back
We're Built to Grow With You - And That Starts With How We Support You
At Snapsheet, we know that growth doesn't happen in a vacuum-it's fueled by the right support at the right time. That's why we've built a benefits experience designed to grow with you, wherever life takes you.
Choose from 2 robust medical plans through Blue Cross Blue Shield-plus, we contribute to your HSA when you enroll in our high-deductible health plan.
Offer two dental plans and one vision plan to keep you and your family healthy.
Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.
Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.
401(k) with a 4% company match-because your future is worth investing in.
Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.
Perks That Make Growing Here Even Better:
Flexible PTO and 7.5 company-observed holidays to recharge on your terms.
In-person connection points throughout the year including our annual Summit and Roadshows.
Snapsheet SWAG and surprise mailers to keep the spirit alive.
Endless opportunity to shape your path-career growth, learning, and real impact are all within reach.
Health and wellness campaigns that evolve with you year over year.
We are currently accepting applications for candidates who reside in the following states: AL, AK, AZ, AR, AS, CO, CT, DE, DC, FL, GA, GU, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, MP, NE, NV, NH, NJ, NM, NC, ND, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, VI, WA, WV, WI, WY
*Please note that we are unable to sponsor applicants for work visas for this position at this time.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways.
Snapsheet is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need assistance or accommodations, please let us know by emailing [email protected].
Snapsheet is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
#BI-Remote
#LI-Remote
Snapsheet is an equal opportunity employer.
$56k-83k yearly est. Auto-Apply 12d ago
Loss Mitigation Associate - Work From Home (Dallas, TX)
Hyundai Capital 4.6
Remote job
Who We Are
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People
As an employee of HCA, you are eligible for the following benefits:
· Role is 100% remote (after in-office new hire training)
· Competitive pay-$23.70 an hour plus up to $2,250 in monthly bonuses!
· Great benefits with very little out of pocket cost!
· Car purchase discount plus $350.00 car allowance!
· Immediate 401k matching and vesting!
· Medical, Dental and Vision plans that include no-cost and low-cost plan options
· Immediate 401(k) matching and vesting
· Vehicle purchase and lease discounts plus monthly vehicle allowances
· Paid Volunteer Time Off with company donation to a charity of your choice
· Tuition reimbursement
What to Expect
The Associate, Loss Mitigation is primarily responsible for managing a queue of delinquent accounts 80+ days past due through charge off by investigating, monitoring and resolving accounts. The position will comply with internal policy and procedures on handling all accounts. All positions within the Operations Division are expected to collaborate cross divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.
What You Will Do
1. Manage a queue of delinquent 80+ days past due accounts. Handle inbound and outbound calls as needed per position. Ensure all account activity is properly documented per department standards. Adhere to department standards for effective queue management.
2. Performance Coaching - Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.
3. Perform all other duties as assigned.
What You Will Bring
· 1-2 years collection or relevant experience (automotive preferred)
· Previous experience in late-stage collections is preferred
· High school graduate or GED equivalent
· Bachelor's degree preferred
· Ability to independently manage their time daily to ensure productivity and goals are met
· Strong negotiation skills - Ability to negotiate mutually beneficial arrangements with the customer
· Skip tracing skills - Ability to utilize various skip tracing tools (where applicable)
· Basic computer skills - Knowledge of Windows including Word and Excel
· Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers
· Strong negotiation skills - Ability to negotiate mutually beneficial arrangements with the customer
· Strong listening skills - Ability to listen and understand direction
Work Environment
Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found
here
. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”).
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at
Privacy2@hcs.com
.
$23.7 hourly Auto-Apply 13d ago
Loss Prevention Supervisor - The Langham, Pasadena
Langham Hospitality Group 4.3
Remote job
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
The Langham Huntington, Pasadena, Los Angeles is located in Pasadena, California, in the heart of an upscale residential neighborhood bursting with historic gems like Albert Einstein's former residence and famous film locations including the homes from Mad Men and
Father of the Bride
.
Just up the street you'll find Pasadena's vibrant shopping and entertainment district boasting theaters, boutiques, incredible restaurants and world-class museums. And the hotel is just a short drive from the rest of Pasadena's must-see spots including the Rose Bowl stadium, The Huntington Library, Descanso Gardens, Kidspace Children's Museum and much more.
Check out what's nearby, or inquire with our concierge team for recommendations on what to see, eat, and do in Pasadena and nearby Los Angeles.
DEPARTMENT: LossPrevention
JOB TITLE: LossPrevention Supervisor
REPORTS TO: Director of LossPrevention
SUPERVISES: LossPrevention Agents
PRIMARY OBJECTIVE OF POSITION:
To maintain and provide protection of all liability and assets of hotel and its guests, patrol and inspect assigned areas for undesirable persons and irregularities. Maintains control of all security investigations, reports all infractions to laws, company policies, and breaches of security to the Director of LossPrevention. Responsible for providing protection to employees, guests, company property, and assets, also maintains and controls security logbook, reports and all documents.
RESPONSIBILITIES AND JOB DUTIES:
To control and maintain patrols of all floors, offices, and departments.
Inspecting all open doors, the proper function of safety equipment.
Respond to all guest and employee complaints.
To investigate all accusations of theft and wrong doing.
Investigate all cases referred by the Director of LossPrevention or other management personnel.
Protects employee's, guest's, and company assets by providing a safe and secure property.
To escort employees and guests whenever needed.
To maintain and protect control of hotel parking areas and outside grounds.
Inspecting packages leaving property and observation of person(s) in all areas of hotel property.
Control all items being discarded or removed.
Provide first aid to injured employees or guests.
Make recommendations to Manager or injured person as to any additional medical attention that may be required or requested.
To complete all investigation regarding incidents which occur to the guests or employees, also preparing loss and incident reports with the data to aid in the formal investigation.
Observe and monitor keys and equipment for all departments.
Verify accountability and monitor its return to point of responsibility.
Responsible for controlling accesses to the hotel, as well as the securing and opening of these areas.
Serve on First Response Team in case of emergency situations.
Supervises other members of the LossPrevention.
PHYSICAL DEMANDS:
Must be able to walk and stand for long periods of time and great distances.
Activities include talking, hearing, seeing, feeling, holding, grasping and reaching. Walking and standing are required regularly.
Lifting and carrying objects weighing 100 pounds minimum.
SPECIAL SKILLS REQUIRED:
Must have verbal and written communication skills.
EDUCATION REQUIRED:
High school diploma required and at least three years of college with a degree in
Criminal Justice or related field, or at least three years in Hotel/ Motel field as a
supervisor.
EXPERIENCE REQUIRED:
Experience in Law Enforcement, private security, or military police helpful.
Previous experience as a supervisor required.
Experience in LossPrevention in an upscale establishment preferred.
Previous experience in hospitality preferred
LICENSES OR CERTIFICATES:
Clean police record check, verifiable references.
CPR certification and first aid training required
SALARY: $31.07 - $34.07
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise, each colleague remains, always, an “at will” colleague.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
For more information about the property, please visit: *********************************************************
$31.1-34.1 hourly Auto-Apply 5d ago
Total Loss Settlement Supervisor
Snapsheet 4.4
Remote job
Job Title: Total Loss Settlement Supervisor Company: Snapsheet Job Type: Full-time
About Snapsheet: Snapsheet is claims technology the way it should be: purposeful, precise, and designed to deliver outcomes. Where others bolt things on, we engineer them in to our core systems and processes across cloud-based claims management, virtual vehicle appraisals, and elite loss and recovery services. Trusted by over 170+ P&C Carriers, MGAs, MGUs, TPAs, and logistics companies, our open architecture is built to fit how our companies work, not the other way around.
What you'll get:
Remote working environment - your new commute is however long it takes to walk to your desk!
Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!
Development - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.
Fun - Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!
Job Overview:
As a Total Loss Settlements Supervisor at Snapsheet, you are a seasoned total loss handler & natural leader, motivated by building and mentoring a highly competitive team that's hungry for constant improvement. You excel at coaching effective communication, empowering your team to confidently interact with vehicle owners, lienholders, storage facilities, and carrier customers. You are a strategic problem-solver, not just for individual claims but for developing team-wide strategies to navigate the day-to-day challenges of total loss settlements. You'll leverage your expertise in total loss evaluations, settlement processes, salvage regulations, and state compliance to guide your team through the most complex issues. You love working in an ever-evolving environment where your ability to adapt, provide constructive feedback, and drive performance is highly valued. You want to work for a company where you can make a real impact on both a team and the business, all from the comfort of your home office. Is this you? Keep reading for more detail.
Responsibilities:
Oversee the full lifecycle of claims, including claim creation, assignment, and SOP adherence.
Drive adjuster results to meet client KPIs.
Provide direct coaching, one-on-ones, training sessions for your team.
Own people and HR-related tasks and disciplinary actions
Assist in hiring and onboarding
Take ownership of various reporting tasks.
Compile, analyze and deliver reports on team performance and carrier-specific results to both your team and leadership.
Work together with management to forecast department needs and success
Maintain a high standard of quality through regular audits of open and closed files
Complete call quality assessments.
Track escalations to identify trends and training opportunities.
Serve as a key point of contact for customer or client escalations.
Manage incoming communications from adjusters, insureds, and/or claimants.
Ensure full file resolution of escalated claims
Qualifications:
Must be currently in leadership of total loss settlements with an insurance carrier
Must have a working understanding or background in estimating and evaluating total losses
Thorough understanding of UPD estimates, parts costs, total loss classification, and fraud detection
2-5 years of Auto Total Loss Settlement experience in the Insurance Industry
1+ year of Total Loss Settlement team leadership with proven results
Extensive knowledge of Automobile Total Loss Conditioning and Optioning processes
Thorough understanding of automobile terminology and vehicle construction.
Working experience of estimating platforms: Mitchelle, CCC One, Audatex
Excellent verbal and written communication skills
Proficiency in Microsoft Suite
Proficient in data analysis and reporting
Detail-oriented and organized, with a commitment to delivering accurate and timely results
Excellent negotiation and communication skills to interact with customers, shops and vendors remotely
Team player with positive attitude and ability to work well with others
Ability to work independently and manage time efficiently in a virtual work environment
We're Built to Grow With You - And That Starts With How We Support You
At Snapsheet, we know that growth doesn't happen in a vacuum-it's fueled by the right support at the right time. That's why we've built a benefits experience designed to grow with you, wherever life takes you.
Choose from 2 robust medical plans through Blue Cross Blue Shield-plus, we contribute to your HSA when you enroll in our high-deductible health plan.
Offer two dental plans and one vision plan to keep you and your family healthy.
Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.
Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.
401(k) with a 4% company match-because your future is worth investing in.
Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.
Perks That Make Growing Here Even Better:
Flexible PTO and 7.5 company-observed holidays to recharge on your terms.
In-person connection points throughout the year including our annual Summit and Roadshows.
Snapsheet SWAG and surprise mailers to keep the spirit alive.
Endless opportunity to shape your path-career growth, learning, and real impact are all within reach.
Health and wellness campaigns that evolve with you year over year.
Compensation that Grows with You
For this position, the base salary range is $85,000-$93,000 + 5% Bonus & 5% LTIP. While this range serves as a guideline, your actual compensation will reflect your unique experience, skill set, and location.
At Snapsheet, we believe growth should be rewarded-our compensation and benefits are built to evolve with you as your career does.
*Please note that we are unable to sponsor applicants for work visas for this position at this time.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways.
Snapsheet is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need assistance or accommodations, please let us know by emailing [email protected].
Snapsheet is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
#BI-Remote
#LI-Remote
Snapsheet is an equal opportunity employer.
$37k-57k yearly est. Auto-Apply 60d+ ago
Manager, Stop Loss
Allied Benefit Systems 4.2
Remote job
The Stop LossManager is responsible for managing the day-to-day operations of the Stop Loss department. This position will work closely with the Director, Stop Loss to establish and meet expectations and business goals. The Manager will focus on innovation, ensuring audit metrics are kept, tracking stop loss claim filings, reimbursements, and advance funding claims to ensure the department is running in an efficient and thorough manner. Ensuring all administrative, organizational, and auditing functions are maintained by the team.
ESSENTIAL FUNCTIONS
Manages the day-to-day operational functions to include, workflow management, staffing needs, systems, procedures, and reporting.
Proactively addresses critical issues and identifies ways to streamline and improve efficiency of work
Monitor all claim filings, including both specific and aggregate.
Collaborate cross departmentally to ensure business objectives and performance standards are met.
Assesses current processes and procedures for innovative opportunities amongst teams.
Design and implement policies and procedures most efficient to corporate directives and strategy.
Ensure all define processes and quality standards are followed.
Foster a sense of urgency and commitment to achieve goals
Ability to troubleshoot daily issues that arise throughout each team.
Maintain direct report assignments, performance management and relative goals.
Perform weekly audits of specific claims to ensure all claims were filed correctly and all reimbursements have been received.
Coordinate reprocessing of claims according to carrier negotiations
Request reporting for mid-year takeover stop loss policies
Responsible for the filing of aggregate claims and securing reimbursements.
Assist with making claim adjustments for claims paid in a current contract but should be applied to a prior contract.
Lead, coach, motivate and develop. Responsible for one-on-one meetings, performance appraisals, growth opportunities and attracting new talent.
Clearly communicate expectations, provide employees with the training, resources, and information needed to succeed.
Actively engage, coach, counsel and provide timely, and constructive performance feedback.
Work on special projects, duties or tasks as assigned.
EDUCATION
Bachelor's degree or relevant work experience required
EXPERIENCE AND SKILLS
At least 5 years stop loss experience required, either at a TPA or stop loss carrier.
At least 3 years at a supervisory level and possess successfully demonstrated leadership competencies required.
Intermediate level work experience with Microsoft Office, Word, Excel, and Power Point software applications required
Group Health Insurance/Benefits experience preferred
Excellent written and verbal communication skills
POSITION COMPETENCIES
Accountability
Communication
Action Oriented
Timely Decision Making
Building Relationships/Shaping Culture
Customer Focus
PHYSICAL DEMANDS
• This is a standard desk role - long periods of sitting and working on a computer are required.
WORK ENVIRONMENT
Remote
Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Compensation is not limited to base salary. Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend.
Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.
$68k-92k yearly est. 9d ago
CAM Manager I - Loss Mitigation
M&T Bank 4.7
Remote job
Responsible for directing the day-to-day activities for a unit. Manages approximately 10 FTEs (or with fewer employees but covering diverse disciplines and/or complex functions).
Primary Responsibilities:
Oversee the daily activities of a unit of employees to meet the objectives of the assigned department.
Direct staff in the appropriate techniques of customer service, collections or account servicing, as applicable.
Resolve disputed transactions in a timely and cost-effective manner. Negotiate effectively on customer calls.
Compile month-end data for distribution to and decision-making by management.
Serve as integral member of portfolio acquisition team, directing onboarding of acquired loans.
Evaluate unit processes, procedures and policies routinely in an effort to increase operational efficiency of units managed.
Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
Scope of Responsibilities:
Manages workflow of medium complexity and risk exposure and acts largely independently.
External contacts include customers, vendors and outside agencies.
Has charge off authority within established authority levels.
Supervisory/ Managerial Responsibilities:
Manages a team of professionals (includes people, budget and planning).
Education and Experience Required:
A combined total of 6 years of higher education and relevant work experience in a call center or bank operations environment, inclusive of 1 years' work leadership or supervisory experience.
Excellent customer service skills with the ability to use tact and diplomacy.
Strong knowledge of relevant spreadsheet, word processing, and presentation software.
Education and Experience Preferred:
Bachelor's degree.
Excellent oral and written communication skills.
Strong knowledge of departmental systems, documents and procedures.
#LI-111
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $62,200.00 - $103,600.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location.LocationClanton, Alabama, United States of America
$62.2k-103.6k yearly Auto-Apply 28d ago
Manager, Denial Prevention - Remote - Nationwide
Vituity
Remote job
Remote, Nationwide - Seeking Manager, Denial Prevention Everybody Has A Role To Play In Transforming Healthcare At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare's most pressing challenges from the inside.
Join the Vituity Team. At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.
Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you.
The Opportunity
* Monitor and report on daily workflow related to operational performance.
* Manage updates to new and existing contracts in the billing platform.
* Conduct bi-monthly meetings with billing operations leadership.
* Host external calls with payers to resolve claims issues.
* Monitor exception processing to ensure established cycle times are being met.
* Ability to create and analyze reports.
* Communicate and present performance metrics to senior leadership or providers.
* Conduct resource planning to maximize productivity of resources and ensure operational coverage.
* Hire, train, and develop supervisors and operational personnel.
* Support Development and IT on system changes/enhancements.
* Analyze data for patterns and trends and communicate to senior leadership.
* Foster teamwork and collaboration across departments/operations.
* Manage operations to meet and/or exceed budgetary allotment.
* Manage employee performance, payroll, and timekeeping.
* Resolve escalated patient and employee issues quickly, effectively, and diplomatically.
* Serves as a Notary Public by acting as a legal witness for signatures where they are needed.
Required Experience and Competencies
* 2+ years managing an operational department required.
* Experience in healthcare services or social services required.
* Strong knowledge of MS applications; Word, Excel, and PowerPoint required.
* Hold an active Notary Public license in the state of California required.
* Thorough knowledge of an RCM operation preferred.
* Bachelor's Degree in health care management, Business Administration, or similar curriculum preferred.
* Ability to effectively respond to inquiries and complaints from patients, payers, or providers.
* Ability to effectively present information in group situations to clients, employees, or senior leadership.
* Ability to define problems, collect data, establish facts, and draw valid conclusions.
* Strong leadership and analytical skills.
* Proven experience dealing with conflict management.
* Ability to read, analyze, and interpret financial information, patient correspondence, and/or contracts.
* Ability to make sound business decisions.
* Clear and concise written and verbal communication.
* Strong interpersonal skills to motivate team members, train, and provide feedback.
* Ability to manage workflow and meet performance and/or volume expectations.
* Comply with RCM operational policies and procedures.
* Ability to work in a fast-paced high-volume environment.
* Flexible and adaptable to an ever-changing environment.
* Ability to work within a team environment.
* Ability to communicate and collaborate across operational departments.
* Ability to work extended hours or weekends in peak periods.
The Community
Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars.
* Monthly wellness events and programs such as yoga, HIIT classes, and more
* Trainings to help support and advance your professional growth
* Team building activities such as virtual scavenger hunts and holiday celebrations
* Flexible work hours
* Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more
Benefits & Beyond*
Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.
* Superior health plan options
* Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
* Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%
* Outstanding Paid Time Off: 3-4 weeks' vacation, Paid holidays, Sabbatical
* Student Loan Refinancing Discounts
* Professional and Career Development Program
* EAP, travel assistance, and identify theft included
* Wellness program
* Purpose-driven culture focused on improving the lives of our patients, communities, and employees
We are excited to share the base salary range for this position is $69,520 - $86,900, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company's annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details.
We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.
Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.
* Benefits for part-time and per diem vary. Please speak to a recruiter for more information.
Applicants only. No agencies please.
$69.5k-86.9k yearly 29d ago
Loss Prevention Market Manager
Barnes & Noble 4.5
Remote job
As a lossprevention market manager (LPMM), you collaborate with your assigned stores ensuring a safe and secure environment by identifying safety issues, assessing risks and empowering the stores to make the appropriate changes. You partner to develop, implement and manage company inventory shrink initiatives that will reduce shrink and enhance the financial performance of the stores. You support the annual physical inventory of the stores ensuring the integrity of the inventory. You analyze data with the goal of identifying issues and trends as they relate to both internal and external theft. An LPMM proactively partners with the stores through regular store visits and reporting and by providing enhanced training on LP initiatives when needed. You lead a team of market investigators and leverage their expertise across the market to ensure successful day-to-day programs and implementation of key initiatives. You quickly adapt to changing situations and provide clear communication to support store teams.
An employee in this position can expect an annual starting rate between $90,000 - $100,000 depending on experience, seniority, geographic locations, and other factors permitted by law.
What You Do
• Manage and ensure all physical security standards are in place and communicate any risk exposures to Home Office LossPrevention partners.
• During in-store and/or virtual visits, actively walk the sales floor to identify merchandise protection opportunities and to ensure the sales floor is safe and free from hazards. If needed, coach bookselling team in the moment regarding these areas.
• Manage the execution and ongoing maintenance of the shrink reduction and LP awareness programs and measure results.
• Investigate and help resolve inventory integrity issues by working with business partners for appropriate resolution.
• Manage data analytics for your assigned stores by regularly analyzing and reviewing trends and providing recommendations to prevent future incidents.
• Assess compliance with LossPrevention programs and identify areas of potential risk and gaps between actual performance and company standards.
• Advise and manage all LossPrevention issues by partnering with field management to determine impact, resolution and preventive measures on all shrink and quality of life issues.
• Tailor and manageLossPrevention programs for the market and train, educate and motivate store teams on safety, shrinkage reduction and all other lossprevention procedures.
• Develop excellent market investigators, providing them with motivation, feedback, development and realistic goals that align with the needs of the stores.
• Write and review incident summaries and investigative reports that are timely, concise and accurate.
• Respectively, manage internal and external investigations, including apprehending shoplifters and interviewing employees.
• Ensure that the LossPrevention programs align/support our five bookstore principles (i.e., Presentation, Commerciality, Section Detail, Localization & Sense of Theater).
• Manage the preparation, execution and reconciliation of the physical inventory process and provide oversight and guidance to respective stores.
• Manage all health and safety issues by partnering appropriately and escalating when needed.
• Use remote working technology (Teams, Outlook 365, etc.) and select travel to support the above.
Knowledge & Experience
• Must have ability to commute to stores within Los Angeles and Orange Counties.
• High-school degree and related work experience, including a minimum of eight years of retail lossprevention, with at least 2 years in a multi-unit environment.
• Ability to collaborate effectively with cross-functional teams.
• Ability to influence and manage teams without having direct management responsibilities in certain areas.
• Experience in coaching teams to deliver performance.
• Demonstrated track record of being proactive, managing multiple complex projects simultaneously and focusing on critical priorities with little to no supervision.
• Strong organizational and analytical skills.
• Must possess a demonstrated understanding of general and civil liability.
• Previous experience working with local law enforcement.
• Knowledge and understanding of the principles of LossPrevention and Store Operations.
• Experience respectfully apprehending shoplifters and installing CCTV cameras.
• Ability to write clear and concise summaries of issues.
• Experienced, strong investigator & interviewer with completed certifications.
• Prioritize customer experience above all else.
• Strong communication and interpersonal skills.
• Ability to maintain confidentiality.
• Discreet and unbiased.
• Demonstrate empathy in difficult situations.
• Provide direct and actionable feedback, motivating through coaching and developing teams to deliver effective programs that protect our employees, customers and the business.
• Adaptable, positive and proactive. Has the flexibility to change an action or behavior quickly based on a situation while simultaneously remaining balanced.
• Make appropriate critical decisions in high pressure situations without having all the required/desired information.
• Deescalate high-risk situations, respectfully.
• Gather all information and make sound and timely decisions when solving problems.
• Strong organizational and time-management skills with the ability to juggle tasks on multiple projects.
• Work well under deadlines; self-starter; innovative.
• Effectively present to and influence partners on programs to support the business goals. Provide field partners with correct information to make accurate decisions and employ the appropriate approach in various situations to support and influence results.
• Gain the confidence and trust of others through honesty, integrity and authenticity.
• Manage processes and systems remotely.
• Availability to travel occasionally and answer calls at all hours.
EEO Statement
Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format using a sign language interpreter, or using specialized equipment. Contact **************.
$27k-43k yearly est. 54d ago
Loss Prevention Market Manager
Barnes & Noble 4.5
Remote job
Title: LossPrevention Market Manager EmploymentType: Full-Time JobSummary: As a lossprevention market manager (LPMM), you collaborate with your assigned stores ensuring a safe and secure environment by identifying safety issues, assessing risks and empowering the stores to make the appropriate changes. You partner to develop, implement and manage company inventory shrink initiatives that will reduce shrink and enhance the financial performance of the stores. You support the annual physical inventory of the stores ensuring the integrity of the inventory. You analyze data with the goal of identifying issues and trends as they relate to both internal and external theft. An LPMM proactively partners with the stores through regular store visits and reporting and by providing enhanced training on LP initiatives when needed. You lead a team of market investigators and leverage their expertise across the market to ensure successful day-to-day programs and implementation of key initiatives. You quickly adapt to changing situations and provide clear communication to support store teams.
An employee in this position can expect an annual starting rate between $90,000 - $100,000 depending on experience, seniority, geographic locations, and other factors permitted by law.
WhatYouDo:
- Manage and ensure all physical security standards are in place and communicate any risk exposures to Home Office LossPrevention partners.
- During in-store and/or virtual visits, actively walk the sales floor to identify merchandise protection opportunities and to ensure the sales floor is safe and free from hazards. If needed, coach bookselling team in the moment regarding these areas.
- Manage the execution and ongoing maintenance of the shrink reduction and LP awareness programs and measure results.
- Investigate and help resolve inventory integrity issues by working with business partners for appropriate resolution.
- Manage data analytics for your assigned stores by regularly analyzing and reviewing trends and providing recommendations to prevent future incidents.
- Assess compliance with LossPrevention programs and identify areas of potential risk and gaps between actual performance and company standards.
- Advise and manage all LossPrevention issues by partnering with field management to determine impact, resolution and preventive measures on all shrink and quality of life issues.
- Tailor and manageLossPrevention programs for the market and train, educate and motivate store teams on safety, shrinkage reduction and all other lossprevention procedures.
- Develop excellent market investigators, providing them with motivation, feedback, development and realistic goals that align with the needs of the stores.
- Write and review incident summaries and investigative reports that are timely, concise and accurate.
- Respectively, manage internal and external investigations, including apprehending shoplifters and interviewing employees.
- Ensure that the LossPrevention programs align/support our five bookstore principles (i.e., Presentation, Commerciality, Section Detail, Localization & Sense of Theater).
- Manage the preparation, execution and reconciliation of the physical inventory process and provide oversight and guidance to respective stores.
- Manage all health and safety issues by partnering appropriately and escalating when needed.
- Use remote working technology (Teams, Outlook 365, etc.) and select travel to support the above.
Knowledge&Experience:
- Must have ability to commute to stores within Los Angeles and Orange Counties.
- High-school degree and related work experience, including a minimum of eight years of retail lossprevention, with at least 2 years in a multi-unit environment.
- Ability to collaborate effectively with cross-functional teams.
- Ability to influence and manage teams without having direct management responsibilities in certain areas.
- Experience in coaching teams to deliver performance.
- Demonstrated track record of being proactive, managing multiple complex projects simultaneously and focusing on critical priorities with little to no supervision.
- Strong organizational and analytical skills.
- Must possess a demonstrated understanding of general and civil liability.
- Previous experience working with local law enforcement.
- Knowledge and understanding of the principles of LossPrevention and Store Operations.
- Experience respectfully apprehending shoplifters and installing CCTV cameras.
- Ability to write clear and concise summaries of issues.
- Experienced, strong investigator & interviewer with completed certifications.
- Prioritize customer experience above all else.
- Strong communication and interpersonal skills.
- Ability to maintain confidentiality.
- Discreet and unbiased.
- Demonstrate empathy in difficult situations.
- Provide direct and actionable feedback, motivating through coaching and developing teams to deliver effective programs that protect our employees, customers and the business.
- Adaptable, positive and proactive. Has the flexibility to change an action or behavior quickly based on a situation while simultaneously remaining balanced.
- Make appropriate critical decisions in high pressure situations without having all the required/desired information.
- Deescalate high-risk situations, respectfully.
- Gather all information and make sound and timely decisions when solving problems.
- Strong organizational and time-management skills with the ability to juggle tasks on multiple projects.
- Work well under deadlines; self-starter; innovative.
- Effectively present to and influence partners on programs to support the business goals. Provide field partners with correct information to make accurate decisions and employ the appropriate approach in various situations to support and influence results.
- Gain the confidence and trust of others through honesty, integrity and authenticity.
- Manage processes and systems remotely.
- Availability to travel occasionally and answer calls at all hours.
EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
$27k-43k yearly est. 54d ago
Total Loss Settlement Manager
Snapsheet 4.4
Remote job
Job Title: Total Loss Settlement Manager Company: Snapsheet Job Type: Full-time
About Snapsheet: Snapsheet is claims technology the way it should be: purposeful, precise, and designed to deliver outcomes. Where others bolt things on, we engineer them in to our core systems and processes across cloud-based claims management, virtual vehicle appraisals, and elite loss and recovery services. Trusted by over 170+ P&C Carriers, MGAs, MGUs, TPAs, and logistics companies, our open architecture is built to fit how our companies work, not the other way around.
What you'll get:
Remote working environment - your new commute is however long it takes to walk to your desk!
Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!
Development - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.
Fun - Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!
Job Overview:
As a Total Loss Settlements Manager at Snapsheet, you are a seasoned total loss handler & natural leader, motivated by building and mentoring a highly competitive team that's hungry for constant improvement. You excel at coaching effective communication, empowering your team to confidently interact with vehicle owners, lienholders, storage facilities, and carrier customers. You are a strategic problem-solver, not just for individual claims but for developing team-wide strategies to navigate the day-to-day challenges of total loss settlements. You'll leverage your expertise in total loss evaluations, settlement processes, salvage regulations, and state compliance to guide your team through the most complex issues. You love working in an ever-evolving environment where your ability to adapt, provide constructive feedback, and drive performance is highly valued. You want to work for a company where you can make a real impact on both a team and the business, all from the comfort of your home office. Is this you? Keep reading for more detail.
Responsibilities:
Oversee the full lifecycle of claims, including claim creation, assignment, and SOP adherence.
Drive adjuster results to meet client KPIs.
Own team quality. Ensure internal and external quality is excellent through daily and monthly audits, including coaching and feedback for improvement.
Complete call quality assessments.
Own people and HR-related tasks and disciplinary actions
Assist in hiring and onboarding
Work together with management to forecast department needs and success
Serve as a key point of contact for customer or client escalations.
Manage incoming communications from adjusters, insureds, and/or claimants.
Ensure full file resolution of escalated claims
Owns escalations of files and assists with resolution where necessary.
Regularly check-in with team members on production metrics providing coaching where needed and holding each team member accountable.
Provide development opportunities for employees to help them reach the next level in their career.
Spark teamwork through competitions, incentives and more to hit large goals.
Maintain communication within the department and across the org reporting on progress, successes, and opportunities.
Regularly meet with your entire team to spark innovation, celebrate, and solve problems.
Analyze data and metrics to make best practices and innovating on where the team improve
Provide close guidance and sufficient training for less-experienced estimators
Assist in identification and evaluation of new methods and processes that could help improve overall department performance, cycle-time, etc.
Qualifications:
Must be currently in leadership of total loss settlements with an insurance carrier
Must have a working understanding or background in estimating and evaluating total losses
Thorough understanding of UPD estimates, parts costs, total loss classification, and fraud detection
2-5 years of Auto Total Loss Settlement experience in the Insurance Industry
1+ year of Total Loss Settlement team leadership with proven results
Extensive knowledge of Automobile Total Loss Conditioning and Optioning processes
Thorough understanding of automobile terminology and vehicle construction.
Working experience of estimating platforms: Mitchelle, CCC One, Audatex
Excellent verbal and written communication skills
Proficiency in Microsoft Suite
Proficient in data analysis and reporting
Detail-oriented and organized, with a commitment to delivering accurate and timely results
Excellent negotiation and communication skills to interact with customers, shops and vendors remotely
Team player with positive attitude and ability to work well with others
Ability to work independently and manage time efficiently in a virtual work environment
We're Built to Grow With You - And That Starts With How We Support You
At Snapsheet, we know that growth doesn't happen in a vacuum-it's fueled by the right support at the right time. That's why we've built a benefits experience designed to grow with you, wherever life takes you.
Choose from 2 robust medical plans through Blue Cross Blue Shield-plus, we contribute to your HSA when you enroll in our high-deductible health plan.
Offer two dental plans and one vision plan to keep you and your family healthy.
Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.
Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.
401(k) with a 4% company match-because your future is worth investing in.
Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.
Perks That Make Growing Here Even Better:
Flexible PTO and 7.5 company-observed holidays to recharge on your terms.
In-person connection points throughout the year including our annual Summit and Roadshows.
Snapsheet SWAG and surprise mailers to keep the spirit alive.
Endless opportunity to shape your path-career growth, learning, and real impact are all within reach.
Health and wellness campaigns that evolve with you year over year.
*Please note that we are unable to sponsor applicants for work visas for this position at this time.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways.
Snapsheet is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need assistance or accommodations, please let us know by emailing [email protected].
Snapsheet is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
#BI-Remote#LI-Remote
Snapsheet is an equal opportunity employer.