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Become A Loss Prevention Representative

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Working As A Loss Prevention Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $32,802

    Average Salary

What Does A Loss Prevention Representative Do At Sears Holdings

* Ensures timely and accurately completion of employee daily productivity reports
* Analyzes productivity reports for data integrity
* Checks work completed by Fraud Associates for quality and accuracy
* Works orders in queues assigned specifically to this position
* Resolves more advanced fraud problems and issues
* Handles frequent call escalations
* Assists Team Managers with projects
* Helps monitor Associate workloads to ensure that ample work is received and completed within standards
* Helps monitor phone availability, providing phone assistance when needed
* Provides reports to management on employee production and quality statistics
* Assists management in compiling information for reports and surveys
* Provides mentoring and training of Fraud Associates when needed
* Performs all activities in a manner that promotes and preserves customer goodwill
* Performs other duties as assigned

What Does A Loss Prevention Representative Do At Gap Inc.

* Operation and Store Safety
* Provide consistent customer service at the customer entrance/exit through Brand Ambassador standards.
* Contribute to safe store environment through safety awareness and timely, professional communication with Loss Prevention and Store Leadership teams.
* Assist store leaders in proper handling and resolution of escalated customer incidents.
* Assist store LP/Leadership team in execution of company issued crowd control policy and procedure during high traffic/volume days/events.
* Assist LP/Store Leadership teams in educating store employees on proper emergency preparedness and execution.
* Support Loss Prevention Team as a back-up in shoplifting apprehensions and serving as witness as needed.
* Dress Code: Must wear brand specified dress code during all assigned shifts to ensure in store visible presence/deterrence.
* Contribute to shortage reduction/investigations/Customer Service
* Work closely with LPS/DLPM/GM to ensure all store employees are following company policy and procedures.
* Assists in making apprehensions with certified LP Agents when requested by observing and acting as witness.
* Report any suspicious internal/external theft activity to store LPM/ LPS/DLPM Report into LPRM.
* Greet Customers and provide service within brand Service Model.
* Knowledge of POS and Promotional Events.
* Assists in making apprehensions with certified LP Agents when requested by observing and acting as witness.
* Operational Excellence
* Assist store in proper response and execution of EAS Alarm Activations.
* Assist store in properly securing the building during daily opening/closing procedures.
* FR audits merchandise protection strategy.
* Maintain daily Physical Security of store.
* ORGANIZATIONAL RELATIONSHIPS: This is an entry-level loss prevention position within the store level operations.
* This position communicates primarily to the store management team with direction on overall loss prevention strategy and programs coming from the LP Supervisor, LPM, DLPM or COE Leader

What Does A Loss Prevention Representative Do At Sears Holdings

* Receives inbound calls from customers, the web center and internal business units
* Makes outbound calls and sends email correspondence to verify customer purchases
* Complies with all applicable laws, regulations, policies and procedures
* Works orders appearing in the queues assigned specifically to the Fraud Prevention Representative
* Carries out fraud counter measures designed and developed by Customer Direct policy and Loss Prevention Operations
* Handles other high-risk orders transferred from other areas within the Company
* Refers specific orders to Managers for approval as required
* Identifies or reports fraud methods of operation and trends
* Responds to information requests from the retail organization or web center
* Works toward individual and team performance goals as defined by management
* Performs all activities in a manner that will promote and preserve customer goodwill
* Performs other duties as assigned
* Bilingual Spanish candidates will be given preference
* Job Requirements

What Does A Loss Prevention Representative Do At Gap Inc.

* Contribute to shortage reduction / Investigations
* Work closely with the LP Supervisor to ensure that all employees are following policies and procedures.
* Responsible for maintaining the employee entrance, where applicable.
* Assists in making apprehensions with certified LP Agents when requested by observing and acting as witness.
* Training and Development
* Sign in employees/vendors and verify any Gap Inc. merchandise.
* Sign out employees/vendors and verify all Gap Inc. merchandise and verify purchases against the employee's receipt.
* Keep track of all packages delivered through the employee entrance, excluding normal scheduled shipments.
* Ensure that the employee entrance is run efficiently by ensuring that all of the necessary paperwork is accessible at all times.
* Operations / Safety
* Provide a visual presence at the entrance/exit through courteous and professional interaction with customers.
* Support Loss Prevention agent as a back-up in shoplifting apprehensions and serving as witness as needed.
* Apprehensions.
* ORGANIZATIONAL RELATIONSHIPS:
* This is an entry-level loss prevention position within the store level operations.
* This position communicates primarily to the store management team with direction on overall loss prevention strategy and programs coming from the LP Supervisor, LPM, FLPM, DLPM or RLPM

What Does A Loss Prevention Representative Do At Gap Inc.

* The safety of all store associates and customers is top priority.
* Promote Loss Prevention Awareness/REAL Prevention to sales staff.
* Encourage use of the COBC Hotline.
* Assist store management in ensuring physical security of location.
* Prevention of losses through teamwork and communication with the staff.
* Abide by all company policies as well as any other standards communicated by management.
* Provide a visual presence at the entrance/exit through courteous and professional interaction with customers.
* Assists in making apprehensions with certified LP Agents when asked for assistance
* Organizational Relationships:
* This position reports to LP Supervisor.
* Working relationships with; Store Leadership Team, Sales Staff, LPS, DLPM/RLPM

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How To Become A Loss Prevention Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Loss Prevention Representative jobs

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Top Skills for A Loss Prevention Representative

LossPreventionAgentsSafetyIssuesCustomerServiceFraudulentActivityAccountDelinquencyPreventionRepresentativeOutboundCallsOshaEmailStoreAssociatesStoreManagementPhysicalSecurityInternalTheftCreditLossesCreditCardProfessionalInteractionCustomerAccountsVisualPresenceCctvStudentLoans

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Top Loss Prevention Representative Skills

  1. Loss Prevention Agents
  2. Safety Issues
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Worked with campus safety service officers in communicating safety issues to associates on all campuses.
  • Service customers promptly and courteously to achieve targeted Customer Service Index objectives.
  • Reviewed debit card accounts for possible fraudulent activity to lower the risks of financial loss for both customers and the bank.
  • Trained new loss prevention representatives throughout Massachusetts & Connecticut.
  • Performed a variety of tasks including answering inbound fraud related inquiries, placing outbound calls to authenticate credit/debit card activities.

Top Loss Prevention Representative Employers

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