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Become A Loss Prevention Representative

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Working As A Loss Prevention Representative

  • Identifying Objects, Actions, and Events
  • Processing Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Documenting/Recording Information
  • Unpleasant/Angry People

  • Make Decisions

  • $32,802

    Average Salary

What Does A Loss Prevention Representative Do At Sears Holdings

* Ensures timely and accurately completion of employee daily productivity reports
* Analyzes productivity reports for data integrity
* Checks work completed by Fraud Associates for quality and accuracy
* Works orders in queues assigned specifically to this position
* Resolves more advanced fraud problems and issues
* Handles frequent call escalations
* Assists Team Managers with projects
* Helps monitor Associate workloads to ensure that ample work is received and completed within standards
* Helps monitor phone availability, providing phone assistance when needed
* Provides reports to management on employee production and quality statistics
* Assists management in compiling information for reports and surveys
* Provides mentoring and training of Fraud Associates when needed
* Performs all activities in a manner that promotes and preserves customer goodwill
* Performs other duties as assigned

What Does A Loss Prevention Representative Do At Gap Inc.

* Operation and Store Safety
* Provide consistent customer service at the customer entrance/exit through Brand Ambassador standards.
* Contribute to safe store environment through safety awareness and timely, professional communication with Loss Prevention and Store Leadership teams.
* Assist store leaders in proper handling and resolution of escalated customer incidents.
* Assist store LP/Leadership team in execution of company issued crowd control policy and procedure during high traffic/volume days/events.
* Assist LP/Store Leadership teams in educating store employees on proper emergency preparedness and execution.
* Support Loss Prevention Team as a back-up in shoplifting apprehensions and serving as witness as needed.
* Dress Code: Must wear brand specified dress code during all assigned shifts to ensure in store visible presence/deterrence.
* Contribute to shortage reduction/investigations/Customer Service
* Work closely with LPS/DLPM/GM to ensure all store employees are following company policy and procedures.
* Assists in making apprehensions with certified LP Agents when requested by observing and acting as witness.
* Report any suspicious internal/external theft activity to store LPM/ LPS/DLPM Report into LPRM.
* Greet Customers and provide service within brand Service Model.
* Knowledge of POS and Promotional Events.
* Assists in making apprehensions with certified LP Agents when requested by observing and acting as witness.
* Operational Excellence
* Assist store in proper response and execution of EAS Alarm Activations.
* Assist store in properly securing the building during daily opening/closing procedures.
* FR audits merchandise protection strategy.
* Maintain daily Physical Security of store.
* ORGANIZATIONAL RELATIONSHIPS: This is an entry-level loss prevention position within the store level operations.
* This position communicates primarily to the store management team with direction on overall loss prevention strategy and programs coming from the LP Supervisor, LPM, DLPM or COE Leader

What Does A Loss Prevention Representative Do At Sears Holdings

* Receives inbound calls from customers, the web center and internal business units
* Makes outbound calls and sends email correspondence to verify customer purchases
* Complies with all applicable laws, regulations, policies and procedures
* Works orders appearing in the queues assigned specifically to the Fraud Prevention Representative
* Carries out fraud counter measures designed and developed by Customer Direct policy and Loss Prevention Operations
* Handles other high-risk orders transferred from other areas within the Company
* Refers specific orders to Managers for approval as required
* Identifies or reports fraud methods of operation and trends
* Responds to information requests from the retail organization or web center
* Works toward individual and team performance goals as defined by management
* Performs all activities in a manner that will promote and preserve customer goodwill
* Performs other duties as assigned
* Bilingual Spanish candidates will be given preference
* Job Requirements

What Does A Loss Prevention Representative Do At Gap Inc.

* Contribute to shortage reduction / Investigations
* Work closely with the LP Supervisor to ensure that all employees are following policies and procedures.
* Responsible for maintaining the employee entrance, where applicable.
* Assists in making apprehensions with certified LP Agents when requested by observing and acting as witness.
* Training and Development
* Sign in employees/vendors and verify any Gap Inc. merchandise.
* Sign out employees/vendors and verify all Gap Inc. merchandise and verify purchases against the employee's receipt.
* Keep track of all packages delivered through the employee entrance, excluding normal scheduled shipments.
* Ensure that the employee entrance is run efficiently by ensuring that all of the necessary paperwork is accessible at all times.
* Operations / Safety
* Provide a visual presence at the entrance/exit through courteous and professional interaction with customers.
* Support Loss Prevention agent as a back-up in shoplifting apprehensions and serving as witness as needed.
* Apprehensions.
* ORGANIZATIONAL RELATIONSHIPS:
* This is an entry-level loss prevention position within the store level operations.
* This position communicates primarily to the store management team with direction on overall loss prevention strategy and programs coming from the LP Supervisor, LPM, FLPM, DLPM or RLPM

What Does A Loss Prevention Representative Do At Gap Inc.

* The safety of all store associates and customers is top priority.
* Promote Loss Prevention Awareness/REAL Prevention to sales staff.
* Encourage use of the COBC Hotline.
* Assist store management in ensuring physical security of location.
* Prevention of losses through teamwork and communication with the staff.
* Abide by all company policies as well as any other standards communicated by management.
* Provide a visual presence at the entrance/exit through courteous and professional interaction with customers.
* Assists in making apprehensions with certified LP Agents when asked for assistance
* Organizational Relationships:
* This position reports to LP Supervisor.
* Working relationships with; Store Leadership Team, Sales Staff, LPS, DLPM/RLPM

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Loss Prevention Representative Demographics

Gender

Male

58.4%

Female

41.0%

Unknown

0.6%
Ethnicity

White

76.0%

Hispanic or Latino

14.5%

Asian

6.9%

Unknown

2.0%

Black or African American

0.6%
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Languages Spoken

Spanish

71.4%

Carrier

14.3%

Tagalog

7.1%

French

7.1%
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Loss Prevention Representative Education

Schools

University of Phoenix

16.7%

Harrisburg Area Community College - Harrisburg

8.3%

Community College of Philadelphia

6.7%

Temple University

5.0%

Indiana University of Pennsylvania

5.0%

Strayer University

5.0%

University of Central Missouri

5.0%

Capella University

5.0%

Tennessee State University

5.0%

Middle Tennessee State University

5.0%

Arizona State University

3.3%

Central Texas College

3.3%

Central Connecticut State University

3.3%

University of Colorado at Colorado Springs

3.3%

Southwestern College

3.3%

Youngstown State University

3.3%

Georgia Institute of Technology -

3.3%

Grantham University

3.3%

Liberty University

3.3%

College of Southern Nevada

3.3%
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Majors

Business

31.5%

Criminal Justice

18.5%

Communication

5.4%

Psychology

4.8%

English

4.8%

Computer Information Systems

4.2%

Management

3.0%

Occupational Safety And Health

3.0%

Public Health

3.0%

Computer Science

3.0%

Health Care Administration

3.0%

Agricultural Engineering

1.8%

Accounting

1.8%

Biology

1.8%

Finance

1.8%

General Education, Specific Areas

1.8%

Law Enforcement

1.8%

Kinesiology

1.8%

Computer Applications

1.8%

General Studies

1.8%
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Degrees

Bachelors

40.3%

Other

33.9%

Masters

13.3%

Associate

9.3%

Certificate

2.0%

Doctorate

1.2%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Loss Prevention Representative

LossPreventionAgentsSafetyIssuesCustomerServiceFraudulentActivityAccountDelinquencyPreventionRepresentativeOutboundCallsOshaEmailStoreAssociatesStoreManagementPhysicalSecurityInternalTheftCreditLossesCreditCardProfessionalInteractionCustomerAccountsVisualPresenceCctvStudentLoans

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Top Loss Prevention Representative Skills

  1. Loss Prevention Agents
  2. Safety Issues
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Worked with campus safety service officers in communicating safety issues to associates on all campuses.
  • Service customers promptly and courteously to achieve targeted Customer Service Index objectives.
  • Reviewed debit card accounts for possible fraudulent activity to lower the risks of financial loss for both customers and the bank.
  • Trained new loss prevention representatives throughout Massachusetts & Connecticut.
  • Performed a variety of tasks including answering inbound fraud related inquiries, placing outbound calls to authenticate credit/debit card activities.

Top Loss Prevention Representative Employers

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