Loss prevention representative job description
Updated March 14, 2024
9 min read
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Example loss prevention representative requirements on a job description
Loss prevention representative requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in loss prevention representative job postings.
Sample loss prevention representative requirements
- Bachelor's degree in criminal justice or a similar field.
- Minimum of two years of experience in loss prevention.
- Knowledge of loss prevention strategies and techniques.
- Proficiency with MS Office applications.
- CPR and first aid certification.
Sample required loss prevention representative soft skills
- Excellent interpersonal communication skills.
- Ability to work independently and in a team.
- Demonstrated problem-solving skills.
- Strong organizational and time management skills.
- Ability to stand for long periods of time.
Loss prevention representative job description example 1
BNY Mellon loss prevention representative job description
AML/KYC/Prevention -
* Prepares in-depth, detailed risk profiles for complex clients and conducts periodic reviews of client profiles for renewal.
* May serve in a team lead role for AML/KYC/Prevention support staff. Directs daily work of team.
* Populates risk profiles for clients that have global requirements. Gathers additional information from independent research, online tools or directly from the relationship manager or client.
* Performs due diligence to ensure accuracy of information. Reviews profiles for renewal process and reviews work of others.
* Uses strong communication skills to engage in challenging conversations with internal stakeholders and complex external clients in order to support an accurate data-gathering process and resolve any open issues.
* Reviews a variety of profiles that have been flagged and escalated for additional review through QSS real time scans or escalated OFAC Sanctions alerts received on transactional reviews.
* Provides guidance to less experienced AML/JKYC/Prevention support staff. Allocates work appropriately, as needed.
* No direct reports.
* Provides guidance to less experienced staff, likely serves as the team leader for a team of support staff.
* Helps develop team objectives.
* High school/secondary school or the equivalent combination of education and experience is required. Bachelors degree is preferred. 5-7 years of total work experience preferred.
* Experience in brokerage, accounting, fraud or law preferred.. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.
Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
* Prepares in-depth, detailed risk profiles for complex clients and conducts periodic reviews of client profiles for renewal.
* May serve in a team lead role for AML/KYC/Prevention support staff. Directs daily work of team.
* Populates risk profiles for clients that have global requirements. Gathers additional information from independent research, online tools or directly from the relationship manager or client.
* Performs due diligence to ensure accuracy of information. Reviews profiles for renewal process and reviews work of others.
* Uses strong communication skills to engage in challenging conversations with internal stakeholders and complex external clients in order to support an accurate data-gathering process and resolve any open issues.
* Reviews a variety of profiles that have been flagged and escalated for additional review through QSS real time scans or escalated OFAC Sanctions alerts received on transactional reviews.
* Provides guidance to less experienced AML/JKYC/Prevention support staff. Allocates work appropriately, as needed.
* No direct reports.
* Provides guidance to less experienced staff, likely serves as the team leader for a team of support staff.
* Helps develop team objectives.
* High school/secondary school or the equivalent combination of education and experience is required. Bachelors degree is preferred. 5-7 years of total work experience preferred.
* Experience in brokerage, accounting, fraud or law preferred.. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.
Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
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Loss prevention representative job description example 2
Dierbergs Markets loss prevention representative job description
Do you have a passion for preventing theft and the skill to observe and apprehend offenders? If so, you could be the trusted, reliable individual we'd like to join us as a
Loss Prevention Representative
in the St. Louis area.
ABOUT THE ROLE
Coordinate professionally with law enforcement as the face of Dierbergs' security Provide education and training to associates on loss-prevention awareness Maintain the video monitoring station on an occasional basis Conduct surveillance of potential dishonest associates and/or property damage when assigned Complete paperwork and handling evidence for all apprehensions Appear in court when requested to testify
ABOUT YOU
Knowledge, Skills & Characteristics
A strong interest in loss prevention is essential; retail and loss prevention experience is preferred. You must be at least 21 years of age, with a driver's license and personal vehicle to travel between locations (we pay mileage between stores). You'll need the physical stamina to be on your feet all day, covering ground as you cover the store. You must be alert, self-motivated and able to communicate effectively with a diverse range of people. You must be able to work outside of normal business hours including nights, weekends and holidays.
Experience & Education
Any work background is welcome, although criminal justice graduates, corrections officers and 911 or police dispatchers are often a good fit. Yearly licensing by St. Louis County/St. Charles County is required.
WHAT'S IN IT FOR YOU?
Health and retirement benefits including medical, dental, short-term and long-term disability, 401(k), FSA, and life insurance. Weekly pay. Associate-only savings, free products, bonus points, sweepstakes and more - being a part of our team has its perks with Dierbergs Rewards. Paid time off provided, including vacation, personal days, and sick days. Employee Assistance Program for you and your family to assist in many of life's challenges, from short-term counseling, legal questions to financial guidance Rewards, recognition and appreciation programs and events to spotlight you AND your exceptional talents. Opportunity to Grow Every Day by building knowledge, supporting growth and creating connections - Let's GROW Career advancement and growth opportunities through GROWU, our Learning & Development program for current and future leaders.
This description is representative only and is not exhaustive of the tasks that an associate in the position may be required to perform.
Loss Prevention Representative
in the St. Louis area.
ABOUT THE ROLE
Coordinate professionally with law enforcement as the face of Dierbergs' security Provide education and training to associates on loss-prevention awareness Maintain the video monitoring station on an occasional basis Conduct surveillance of potential dishonest associates and/or property damage when assigned Complete paperwork and handling evidence for all apprehensions Appear in court when requested to testify
ABOUT YOU
Knowledge, Skills & Characteristics
A strong interest in loss prevention is essential; retail and loss prevention experience is preferred. You must be at least 21 years of age, with a driver's license and personal vehicle to travel between locations (we pay mileage between stores). You'll need the physical stamina to be on your feet all day, covering ground as you cover the store. You must be alert, self-motivated and able to communicate effectively with a diverse range of people. You must be able to work outside of normal business hours including nights, weekends and holidays.
Experience & Education
Any work background is welcome, although criminal justice graduates, corrections officers and 911 or police dispatchers are often a good fit. Yearly licensing by St. Louis County/St. Charles County is required.
WHAT'S IN IT FOR YOU?
Health and retirement benefits including medical, dental, short-term and long-term disability, 401(k), FSA, and life insurance. Weekly pay. Associate-only savings, free products, bonus points, sweepstakes and more - being a part of our team has its perks with Dierbergs Rewards. Paid time off provided, including vacation, personal days, and sick days. Employee Assistance Program for you and your family to assist in many of life's challenges, from short-term counseling, legal questions to financial guidance Rewards, recognition and appreciation programs and events to spotlight you AND your exceptional talents. Opportunity to Grow Every Day by building knowledge, supporting growth and creating connections - Let's GROW Career advancement and growth opportunities through GROWU, our Learning & Development program for current and future leaders.
This description is representative only and is not exhaustive of the tasks that an associate in the position may be required to perform.
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Loss prevention representative job description example 3
First Bancorp loss prevention representative job description
Founded in 1963, FirstBank maintains more than $20 billion in assets and operates over 110 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which is at the center of the company's "banking for good" mantra. FirstBank believes that a company is nothing without the people that comprise it, and prides itself in hiring and training a diverse and talented group. By joining the FirstBank team you will experience its great team culture with ample opportunity for growth. There's an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and join the team!
**A Brief Overview**
Fraud Prevention Representatives focus on providing excellent customer service to FirstBank customers and/or branches by reviewing and making decisions on high risk transactions across all channels (for example: debit/credit card transactions, checks, mobile deposits, and person-to-person transactions) in an effort to minimize losses. They are also responsible for professionally communicating with various law enforcement groups, attorneys, and governmental agencies in an effort to produce requested documents while ensuring proper procedures and policies are adhered to.
**What you will do**
+ Assist customers and branches over the phone with general fraud prevention questions in an efficient, friendly, and professional manner.
+ Achieve a strong understanding of fraud trends occurring to identify possible fraud attempts.
+ Navigate seamlessly between multiple FirstBank programs and systems while aiding customers.
+ Review a high volume of customer transactions in an effort to identify fraudulent activity, such as account takeover, theft, and other similar risks.
+ Ability to understand when to escalate more complex situations to a Senior Rep or Specialist.
+ Make decisions on the legitimacy of high-risk transactions using available resources to investigate suspicious activity.
+ Provide excellent and timely communication to customers and/or other employees regarding fraud situations.
+ Work closely with 24-Hour Call Center, branch employees, Anti Money Laundering department employees, other centralized departments, and customers.
+ Work to prevent or recover losses caused by fraudulent activities.
+ Balance customer service and risk management in every decision.
+ Fulfill subpoena, court order, and search warrant requests.
+ Perform other duties and projects as assigned.
+ Understand and comply with all provisions of the Safety in the Workplace policy.
**Minimum Requirements**
+ Entry-level job with little or no prior relevant work experience in the function
**Preferred Requirements**
+ Previous customer service or banking experience
+ Previous experience with FirstBank systems
+ Previous fraud experience
+ Previous experience analyzing data
**Knowledge, Skills, and Abilities**
+ Decision-making
+ Multi-task within multiple systems
+ Excellent written and verbal communication
+ Detail-oriented
+ Problem solving
+ Customer service
+ Deadline driven
+ Ability to work independently and within a team
+ 10-key proficiency
+ Proficiency with Microsoft Office, specifically Excel
+ Ability to maintain a high level of productivity when working remotely
**Working Conditions and Physical Requirements**
+ Frequently remains stationary throughout a typical business day
+ Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
+ Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
+ Occasionally positions self to access drawers and shelves of various heights
+ Frequently reaches for and handles paperwork and files
+ Constantly communicates with customers, coworkers, and management in-person and on the phone
+ Must be able to exchange accurate information
**Salary Range**
$20.00 Per Hour to $22.70 Per Hour
*****Hours will be Tues, Wed, Thurs, and one weekend day to be determined later from 11:00 AM - 10:00 PM*****
**Statement of Benefits**
FirstBank offers a suite of benefits that support our employees' professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D.
FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
**A Brief Overview**
Fraud Prevention Representatives focus on providing excellent customer service to FirstBank customers and/or branches by reviewing and making decisions on high risk transactions across all channels (for example: debit/credit card transactions, checks, mobile deposits, and person-to-person transactions) in an effort to minimize losses. They are also responsible for professionally communicating with various law enforcement groups, attorneys, and governmental agencies in an effort to produce requested documents while ensuring proper procedures and policies are adhered to.
**What you will do**
+ Assist customers and branches over the phone with general fraud prevention questions in an efficient, friendly, and professional manner.
+ Achieve a strong understanding of fraud trends occurring to identify possible fraud attempts.
+ Navigate seamlessly between multiple FirstBank programs and systems while aiding customers.
+ Review a high volume of customer transactions in an effort to identify fraudulent activity, such as account takeover, theft, and other similar risks.
+ Ability to understand when to escalate more complex situations to a Senior Rep or Specialist.
+ Make decisions on the legitimacy of high-risk transactions using available resources to investigate suspicious activity.
+ Provide excellent and timely communication to customers and/or other employees regarding fraud situations.
+ Work closely with 24-Hour Call Center, branch employees, Anti Money Laundering department employees, other centralized departments, and customers.
+ Work to prevent or recover losses caused by fraudulent activities.
+ Balance customer service and risk management in every decision.
+ Fulfill subpoena, court order, and search warrant requests.
+ Perform other duties and projects as assigned.
+ Understand and comply with all provisions of the Safety in the Workplace policy.
**Minimum Requirements**
+ Entry-level job with little or no prior relevant work experience in the function
**Preferred Requirements**
+ Previous customer service or banking experience
+ Previous experience with FirstBank systems
+ Previous fraud experience
+ Previous experience analyzing data
**Knowledge, Skills, and Abilities**
+ Decision-making
+ Multi-task within multiple systems
+ Excellent written and verbal communication
+ Detail-oriented
+ Problem solving
+ Customer service
+ Deadline driven
+ Ability to work independently and within a team
+ 10-key proficiency
+ Proficiency with Microsoft Office, specifically Excel
+ Ability to maintain a high level of productivity when working remotely
**Working Conditions and Physical Requirements**
+ Frequently remains stationary throughout a typical business day
+ Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
+ Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
+ Occasionally positions self to access drawers and shelves of various heights
+ Frequently reaches for and handles paperwork and files
+ Constantly communicates with customers, coworkers, and management in-person and on the phone
+ Must be able to exchange accurate information
**Salary Range**
$20.00 Per Hour to $22.70 Per Hour
*****Hours will be Tues, Wed, Thurs, and one weekend day to be determined later from 11:00 AM - 10:00 PM*****
**Statement of Benefits**
FirstBank offers a suite of benefits that support our employees' professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D.
FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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Updated March 14, 2024
Updated March 14, 2024