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Lot associate skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical lot associate skills. We ranked the top skills for lot associates based on the percentage of resumes they appeared on. For example, 52.5% of lot associate resumes contained customer service as a skill. Continue reading to find out what skills a lot associate needs to be successful in the workplace.

15 lot associate skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how lot associates use customer service:

Direct customer interaction is frequently required for some positions and excellent customer service skills are required.
Gained customer service experience in a professional setting while working under a manager

2. Customer Interaction

Customer interaction is communication between a company and its customers. Through customer interaction, a company is able to solve the various queries its customers have, convey different packages, and range of services provided by the company, and receive suggestions from the customers.

Here's how lot associates use customer interaction:

Maintained friendly and professional customer interactions.

3. Depot

A depot is a location set aside by a business as a storage location for products. It is a physical distribution pathway that aids the movement of goods from one place to another area and business to customers

Here's how lot associates use depot:

Collaborated with other Home Depot departments to ensure smooth work flow and efficient organization operations.
Served as a Bilingual Lot Associate in the parking lot of the Home Depot.

4. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how lot associates use product knowledge:

Seek product knowledge to provide customers with information and identify selling opportunities.
Apply emphasis on product knowledge, providing information on product features, and knowing related items to sell an entire project.

5. Safety Policies

Safety policies are the rules and codes of conduct developed by an organization to ensure workplace safety.

Here's how lot associates use safety policies:

Overlooked and maintained the lot while providing a safe working and shopping environment by following all safety policies and procedures.
Provided a safe working and shopping environment by following all safety policies and standards.

6. Front End

Here's how lot associates use front end:

Organized and maintained the front end of the store by collecting shopping charts and lumber carts and placing in designated area.
Load customer vehicles with purchased merchandise Maintain front end of store Maintain upkeep of parking lot

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7. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how lot associates use sales floor:

Work overnight stocking merchandise and organizing the sales floor to create a pleasant and safe shopping environment.
Organize sales floor, stocking and replenishing of merchandise.

8. Customer Assistance

Customer assistance is any help rendered to a customer of a business when the customer needs it. It's a service rendered by brands, businesses, or corporate bodies to those who patronize them. Every customer is entitled to assistance from the company he/she is patronizing during the purchase or after purchase.

Here's how lot associates use customer assistance:

Gathered carts, provided customer assistance with large items, and responsible for maintaining the parking lot.
Achieved three homer badges for great customer assistance.

9. Customer Orders

Here's how lot associates use customer orders:

Maintain clean parking lot, clear carts, load customer orders, assist in lumber and garden departments
Retrieved customer orders and picked them if necessary.

10. Building Materials

Building Materials are the raw materials used in construction projects, including concrete, rebar, steel, wood, and scaffolding. The construction projects can be rudimentary as well, and therefore twigs, leaves, and clay can also be classified as building materials. There are also classifications of building materials, such as binders that act as adhesives like cement and lime.

Here's how lot associates use building materials:

Supervised the Lot, Garden Center, Lumber and Building Material Departments to make sure operations ran smoothly and on time.
Help load customers vehicles with the lumber or building materials that they just bought.

11. Groceries

Here's how lot associates use groceries:

Help customers load groceries and larger appliances into their vehicles.
Assisted customers by loading groceries into vehicles.

12. Return Carts

Here's how lot associates use return carts:

Gather and return carts to front of store *Empty lot and storefront trash cans and pick up parking lot trash.
Assist customers by taking their purchases to their vehicle; Return carts to the building

13. Safety Training

The guidance and skills taught to workers and employees of a company to carry out their duties safely and efficiently are referred to as safety training. The purpose of safety training is to inform workers about the potential and risks associated with this kind of work and to teach them ways to avoid such risks.

Here's how lot associates use safety training:

Completed the required safety training to contribute to an injury free work place.
Complete specified safety training and immediately corrected hazards and unsafe conditions.

14. Front Entrance

Here's how lot associates use front entrance:

Provided upkeep at front entrance; inspect shopping carts, clean loading zone and sidewalks.
Maintained cleanliness of the front entrance, side and back of store.

15. Store Appearance

Here's how lot associates use store appearance:

Retrieved shopping carts from the parking lot, helped customers load their vehicles, and maintained a clean store appearance.
Assist customers with loading and unloading merchandise Insure customers payloads are secure Maintain parking lot and store appearance

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What skills help Lot Associates find jobs?

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List of lot associate skills to add to your resume

The most important skills for a lot associate resume and required skills for a lot associate to have include:

Customer Service
Customer Interaction
Depot
Product Knowledge
Safety Policies
Front End

Sales Floor
Customer Assistance
Customer Orders
Building Materials
Groceries
Return Carts

Safety Training
Front Entrance
Store Appearance
Store Merchandise

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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