Lucky Eagle Casino & Hotel jobs

This position will perform the slots drop and soft count duties in compliance with departmental policies and procedures as well as gaming regulations. Primary job responsibility is to: perform the slots drop, count, and balance all table games, slots, and controlled counts as necessary. Record cash, chip inventory and prepare daily reports. Counts all the casino soft count room and weekly counts, at a minimum, at the hotel soft count room. This position ensures the confidentiality, security, and accuracy of guest's records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times. SUPERVISORY RESPONSIBILITY: This position does not have any supervisory responsibilities. ESSENTIAL FUNCTIONS: The essential function of the Drop & Soft Count Team Member includes but not limited to: • Perform the slot drop in accordance with gaming regulations and departmental policies and procedures. • Utilize proper cash-handling techniques in accordance with gaming regulations and departmental policies and procedures. • Ensure accuracy of currency, coin, and chip counts. • Perform the count process, box opening, strapping, and recording functions in accordance with established procedures. • Assist in the preparation of the comprehensive daily report. • Conduct self with a high level of integrity and confidentiality. • Adhere to key control and count room access procedures in accordance with gaming regulations. • Must be able to handle money quickly and accurately and work effectively under pressure to meet deadlines. • Participate as a member of the drop team in accordance with gaming regulations and departmental policies and procedures. • Assist with drop as assigned. • Performs other duties as assigned. EDUCATIONAL REQUIREMENTS: A High School Diploma or GED is required for this position. SKILL, KNOWLEDGE, AND EXPERIENCE REQUIREMENTS: A minimum of six (6) months droop experience and/or cash handling experience required, preferably in a high-volume cash handling or casino environment. Prior currency count machine experience preferred. Must demonstrate 10-key skills and be proficient in Microsoft Office products. Must be able read/write and handle money quickly and accurately. This position will require passing a basic math skills test with a minimum score of 80%. Requires attention to detail and have the ability to plan, organize and prioritize work. Basic mechanical repair ability preferred. Self-starter with strong work ethic needed. Shift end times are dependent on completion of the drop and count and can vary from day-to-day. Must be a minimum of 21 years old and have the ability to obtain and retain a Washington State Class III Gaming License; and successfully pass a pre-employment drug screen. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. While performing the duties of this position, the employee is frequently required to stand; walk; use hands to finger; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. This person may regularly lift and/or move up to 30+ pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and ability to adjust to focus. ENVIRONMENT: The environment characteristics describe here are representative of those a team member may encounter while performing the essential functions of the position. Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the Casino and/or Hotel. May also, from time-to-time be exposed to noise from slot machines, customers, music and public announcement system, as is common in a Casino and/or Hotel environment. Lucky Eagle Casino & Hotel operates in a 24/7 environment.

Benefits of Working at Nisqually Red Wind Casino Include: FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles) FREE Short-Term Disability, Life and Accident Insurance FREE Meal during shift FREE gaming license renewals Paid Time Off & Paid Holidays Floating holidays 401(K) Retirement Program (match up to 4%) Tuition Reimbursement Health & wellbeing reimbursements Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.) Team Member Awards and Incentives (perfect attendance awards and yearly service awards) Flex spending and Dependent care spending Career advancement opportunities Periodic Team Member contests and giveaways Team Member dining and gift shop discounts POSITION OBJECTIVE: Assists the Service & Training Manager, Incentive Committee and Executive Director teams, in designing, developing, and implementing strategies to support guest service initiatives and internal recognition programs. Coordinates and plans team member events both on property and off property, working with third party vendors to ensure incredible experiences for our team members and to heighten company culture and recognition initiatives. Assists with NRWC's training and leadership development needs. Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities. Our Vision: Creating incredible experiences. Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork JOB SUMMARY: Promotion and development of a culture within the workforce that reflects the mission, vision, and values of the company. Focusing on our internal/external guest service efforts to include but not limited to planning, developing, and facilitating the implementation of programs and strategies to maintain the culture of the exceptional guest service and ensure high level team member engagement. Leverages internal communication vehicles to ensure employee awareness, understanding and participation in programs and process improvement related to increasing engagement and building a service culture. Assists Trainer with the delivery of other training offerings, both classroom style and the creation of online training for LMS. Assists with creating course content, designing presentations, researching training topics, creating training material, coordinating training schedules, and communication with the leadership team on all training activities. Requirements QUALIFICATIONS Required skills and knowledge: Four years of experience in a guest service-related field. Two years of experience in human resources or a related field, with a strong emphasis on maintaining the confidentiality of employee or customer information. Two years of experience planning and executing company events and training. Experience with Human Resource Information Systems (HRIS) reporting. Six months of experience managing event budgets, tracking expenses, and ensuring cost-effective solutions. One year of Casino experience. Six months of experience working with third party vendors and providers. One year of experience coordinating employee training and events with management and executive level staff. Strong written and verbal communication skills. The ability to comfortably speak in front of diverse audiences and have prior experience in public speaking, training, and facilitation. Excellent organizational, project prioritization, and time management skills. Intermediate to advanced computer experience with extensive knowledge of Microsoft Office suite, including Outlook, Word, and Excel. Must demonstrate a minimum typing speed of 40 words per minute (WPM) and pass a typing assessment with minimal errors. Ability to work without direct supervision. High school diploma or GED. Pass NRWC pre-employment testing. Ability to work all shifts including nights, weekends, and holidays. Ability to obtain a Class III Gaming License. PREFERRED SKILLS AND KNOWLEDGE: A bachelor's degree in business administration, hospitality management, human resources, or a related field. Certification in Red Wind's “Service First” Program Advanced Microsoft Excel skills. Advanced Adobe skills. Experience with Paylocity LMS. PHYSICAL REQUIREMENTS: Ability to sit and stand for extended lengths of time. Manual and finger dexterity for operation of personal computer and routine paperwork Ability to speak in a classroom or event setting for up to 8 hours. Ability to bend, reach, push, pull, squat and lift up to 40 pounds. Ability to tolerate a smoke-filled environment. ESSENTIAL FUNCTIONS OF THE JOB: Delivers onsite training curriculum based on department and strategic needs as backup to the Trainer. Coordinates new hire orientation, guest service, core values, and other on-site trainings for trainers (internal and external), attendees, facilities, and food & beverage services as backup to the Trainer. Collaborate with the Service & Training Manager, Human Resource Director, and Executive Team to implement and continuously improve the company Customer Service Strategy, which aligns the employees and company with service excellence, competencies, and performance improvement. Effectively utilizes group instruction, demonstrations, knowledge of adult learning styles, experiential learning techniques, design of learning activities, and effective electronic presentations. Assists Trainer in maintaining casino's learning management system in support of the company strategic and operational objectives. Updates knowledge of casino business practices and training techniques on a continual basis Maintains and updates training records as backup to the Trainer. Maintains Training Calendar database and the Team Member skills and training records in the company's HRIS as backup to the Trainer. Establishes and maintains relationships with vendors and venues. Plans event details and aspects, including venue, dining, entertainment, prizes, and theme for quarterly events, annual banquet, and team member appreciation month. Presents awards to team members and act as a host for internal team member events. Coordinates team members events from start to finish, addresses potential problems as they arise and find solutions and communicates with the Incentive Committee about progress and communicates with team members about events. Knowledge of casino and departmental Guest Service Standards. Knowledge of Casino promotions. Hands-on experience coordinating multiple trainings or events in a corporate setting. Advanced organizational skills with the ability to handle multiple assignments. Produce and execute communication strategies on behalf of the company to ensure we have informed and knowledgeable team members who can serve as great ambassadors for the business. Assists in coordinating and delivering workforce training to enhance team member engagement and implementation of guest service initiatives. Maintains and updates training and recognition program records as backup to the Trainer. Assists with routine administration and reporting of guest and team member software programs. Develops, tracks, and reconciles event budgets, ensuring cost-effective use of resources. Assists with delivering the Perfect Attendance Program on a quarterly and an annual basis. Conducts the BOH monthly internal service surveys and reports on the results. Assists in developing response strategies in response to feedback data related to team member engagement and leadership development. Administers and conducts Team Member Raffles for various giveaways and prizes. Assists with planning and implementing Team Member and company events within budget and plans for potential scenarios that could impact the integrity of planned events. Uses online reporting to facilitate recognition programs. Assists in taking/maintaining photographs and videos of events and team members to promote service culture. Create and implement internal engagement surveys to team members and analyze results as backup to the Trainer. Administrative support of internal committees for team member engagement to enhance program participation of committee initiatives and encourage leadership support. Assists with set up and maintenance of training lab for internal training, vendor training and third-party training. Performs other duties as assigned. NATIVE AMERICAN HIRING PREFERENCE Rev. 9.01.2025 Salary Description $28.20

WHAT'S IN IT FOR YOU * Competitive salary of $19.61/hr. with discretionary performance bonuses 2x a year! * Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents. * Complimentary meals and covered team member parking. * Employer-paid life insurance, long-term disability and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses. * Company-paid gaming licenses (Class A & Class B) * Variety of additional voluntary benefits and retirement plans. WHAT YOU'LL DO * Be the face of MCR for guests and team members, modeling professionalism, hospitality, and our core values at all times. * Manage MCR's phone and communication systems by handling inbound calls, chats, emails, and SMS in a timely and courteous manner. * Provide accurate, current information on accommodation, dining, events, promotions, and casino services. * Process and confirm reservations for lodging, dining, entertainment, and other guest services, ensuring all details and special requests are recorded correctly. * Offer clear, professional booking confirmations and proactively communicate guest preferences to appropriate departments (front desk, housekeeping, F&B, events, etc.). * Deliver personalized recommendations that go beyond transactional service, creating tailored experiences for each guest. * Identify upsell and cross-sell opportunities, maximizing revenue while enhancing guest satisfaction. * Maintain accurate, organized records of reservations, modifications, and cancellations in the reservation and call management systems (e.g., Cloudbeds, Hotel Connect, SevenRooms, OpenTable, Bally CMP). * Handle escalations with professionalism, providing leadership with detailed information for resolution. * Address guest concerns and booking-related issues promptly and empathetically. * Support the team by sharing observations from guest interactions, suggesting improvements to processes, products, and services. * Collaborate with Training/Quality Specialists and Team Leaders to continuously improve performance. * Participate in peer-to-peer coaching and team knowledge sharing to strengthen overall team effectiveness. * Assist with creating and maintaining a welcoming environment by supporting small but impactful housekeeping or organizational tasks when necessary (e.g., pushing in chairs, clearing items). * Uphold confidentiality of guest information, proprietary business processes, and company trade secrets. * Demonstrate actions and behaviors that represent MCR positively both on and off the floor. * Work diligently to support the property's culture, guest service philosophy, and high standards of hospitality. * Perform other duties as assigned. WHAT YOU'LL BRING * 1+ year experience in a call center, reservations, or customer service role. * Experience in luxury hospitality or Tribal gaming preferred. * Proficiency with call center and reservation systems. * Strong organizational skills and meticulous attention to detail. * Excellent verbal and written communication skills; fluency in English required. * Ability to demonstrate a guest-oriented, accommodating demeanor in high-pressure environments. * Keyboarding skills and basic computer proficiency.

Benefits of Working at Nisqually Red Wind Casino Include: FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles) FREE Short-Term Disability, Life and Accident Insurance FREE Meal during shift FREE gaming license renewals FREE uniform dry cleaning services $1 per hour shift differential Paid Time Off & Paid Holidays Floating holidays 401(K) Retirement Program (match up to 4%) Tuition Reimbursement Health & Wellbeing Reimbursements Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.) Team Member Awards and Incentives (perfect attendance awards and yearly service awards) Flex spending and Dependent care spending Career advancement opportunities Periodic Team Member contests and giveaways Team Member dining and gift shop discounts Position Objective: Provide leadership and effective communication to Valet Team Members to ensure delivery of safe, consistent operations and friendly guest service. Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities. Our Vision: Creating Incredible Experiences. Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork. Requirements QUALIFICATIONS Required Qualifications: High school diploma or GED certificate. Clear understanding of basic traffic and driver safety. Excellent Guest Service. 6 months of Valet Attendant experience. Ability to drive standard and automatic vehicles. Provide a Driving Abstract Must have a valid Driver License and Driver's abstract must not contain any disqualifying events per the NRWC Safe Driver Policy Basic Math and problem solving skills Ability to pass NRWC pre-employment testing. Ability to work all shifts including weekends and holidays. Ability to obtain a Class II gaming license. Desired Qualifications: 6 month's previous supervisory experience. Physical Requirements: Ability to continuously stand and/or run for the duration of a shift. Ability to work outside, exposed to the elements in a hot or cold environment, in temperatures in excess of 100 degrees or below 32 degrees. ESSENTIAL FUNCTIONS OF THE JOB: Provide the highest level of front-door guest service upon guest arrival (smile, open vehicle door, introductions). Create weekly/monthly Team Member schedules. Perform annual team member evaluations and coach on future goals. Keep close track of all Valet department inventory, including valet ticket inventory. Maintain daily shift report for all shifts. Ensure team members are up to date on required trainings in a timely manner. Perform weekly department huddles. Track and monitor TM performance/disciplinary action. Responsible for responding promptly and courteously to team member and guest requests or problems in a timely manner, keeping in accordance with department and Casino guest service standards. Count and confirm daily team member cash and reports tip slips on a daily basis. Ensure safe vehicle handling operations in parking and retrieving guest vehicles. Provide guidance and leadership of all Valet Attendants. Fully inspect (and ensure inspection of) all vehicles upon arrival, notating the claim ticket with any present damage Ensure neat and orderly fashion of all shift reporting documentation and completion of daily end of shift paperwork. Ensure the departments use of guest name. Ensure safe and proper handling of guest's keys. Be aware of and report any safety concerns to the Department Director and Risk & Compliance Manager. Ensure proper protocol (as outlined in the department manual) in reporting of all guest vehicle damage. Ensure the department's proper safekeeping of guest's keys and vehicle. Provide, promote and encourage a high degree of safety, teamwork and guest service within the valet department. Ensure compliance with all Casino and department policies and procedures as outlined in company internal controls and the Valet Department Manual. Review and approve work schedules to ensure adequate coverage during hours of operation. Maintain department logs and consistent communication with Department Manager and Risk & Compliance Manager. Educate guests on any specials, promotions and other happenings within the Casino. Perform other duties as assigned. NATIVE AMERICAN HIRING PREFERENCE Rev 12/21/2020 Salary Description $20.98 +Tips

Starting Wage: $18.50/hr Company Standards At Angel of the Winds, the World's Friendliest Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all. Responsibilities Ensures quality of facility meets all set standards. Maintenance and upkeep of Resort golf carts. Charging of carts on a daily basis. Cleans carts as needed. Assists in repairing and maintaining physical structures of Clubhouse and outbuildings. Loads, unloads, and assists in changing HVAC filters and other Resort associated equipment. Assists in keeping HVAC and kitchen equipment clean and dust free. Ensures Yurt and outbuilding cleanliness and functionality for guest use, makes repairs as needed. Assists in lifting, storing, and hanging heavy objects and materials including doors, cabinets, sheet rock, and ceiling tiles. Assists Maintenance Manager with pool and pool area cleaning. Performs monthly PM maintenance as instructed by Maintenance Manager. Under Maintenance Manager guidance, performs minor hookup repairs and maintenance; transports firepits and associated guest use items to RV sites. Assists guests with site escorts. Delivers and picks up parts, equipment and supplies from storage and vendors. Operates company vehicles in a safe manner. Maintains housekeeping equipment including vacuums, sweepers, by replacement of parts, electrical cords, brushes, belts, wheels, and other components. Complies with safety regulations and maintains a clean and orderly work area. Uses safety glasses and equipment as required by safety regulations. Keeping resort grounds free of garbage and debris at all times. Daily pickup and removal of guest garbage. Keeping dog park free of garbage and dog waste on a daily basis. Keeping outside grounds free of weeds which consists of maintaining flowerbeds; water, weed, rake and fertilize trees and shrubs. Maintain grounds, dumpster areas and buildings on a daily basis, ensuring curb appeal is maintained to company standards. Fall tree trimming and weekly/monthly planting, mulching, weeding and bedding of all grounds and landscape at the RV Resort. Blow debris and power washing all common areas of facility, i.e., walkways, Resorting lots, etc. Performing snow shoveling and ice removal from walkways, stairs, in addition to plowing and removal of snow from the Resorting lot. Maintains and monitors irrigation delivery system in designated areas. Help ensure all equipment is maintained and serviced on a regular basis to ensure that all equipment is safe to operate and that operators are properly trained Must maintain a clean and safe workplace during and after performing maintenance tasks. Works' nights, weekends, and holidays as required. Performs other duties as assigned. Qualifications Exceptional guest service skills required. Technical training or two (2) years hands-on experience in commercial grounds maintenance preferred. Basic knowledge of grounds keeping at it pertains to commercial resorts. Knowledge of lawn care, soil composition, chemicals handling and application, equipment related to grounds and snow removal. Must be able to work any shift assigned to included days, swing, grave, weekends, and/or holidays and occasional on call. Certificates, Licenses, Regulations Valid Washington State Driver's License. Must be able to obtain and maintain a Class B gaming license with the Stillaguamish Tribal Gaming Agency. Must provide signed release allowing the company to obtain driving abstract in order to show proof of good driving record. Must be able to be insured to drive company or customer vehicles by the company insurance carrier. Physical Demands and Work Environment Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Requires repetitive movement of bending and crouching with the ability to stand and/or walk for an entire shift. This position requires being outside in different weather conditions most of the shift. This is a 24 hour, 7 days a week work operation.

The Adult Recreation Coordinator is responsible for planning, setting up, and overseeing activities and events at the Community Center. MAJOR TASKS AND RESPONSIBILITIES This list is intended only to illustrate the various types of work that may be performed. The omission of specific statements does not exclude them from the position if the work is similar, related or logical assignment to the position. Responsible for assisting with the operations of the Recreation Department, including all resources (i.e. facility, gym, tournaments and classes) during assigned shift. Responsible for creating tournaments and leagues such as basketball, volley ball, pickle ball, flag football etc. Responsible for ensuring that the equipment and machines are working during assigned shift. Performs a variety of miscellaneous duties such as helping other staff in coaching set-up for events or activities, etc. Maintains program vehicles, mileage logs; reports any damage/maintenance repairs as needed. Maintains program equipment/supplies; reports any damage/maintenance repairs as needed. Follows administrative and program policies and procedures within assigned areas. Performs other job-related tasks and special assignments as required by the Supervisor. Assist with the cleaning and closing of the building for all events scheduled at the Community Center and inspect after events for proper clean up by user. Represent the organization in a positive manner. Maintains dress standards and personal appearance as dictated by your job. Meets attendance guidelines by reporting to work as scheduled with dependability and consistency. Establishes a network of relationships with other Tribal departments and outside agencies that may provide services or resources. Other duties as required. Because of the Tribe's commitment to community service and the well-being of its members, each employee may be expected to perform a wide range of office and field duties from time to time. Such duties may or may not be related to their regular responsibilities. EDUCATION - EXPERIENCE AND TRAINING FOR POSITION Required: High school diploma or GED equivalent. Two (2) year experience in coordinating group activities. A valid First Aid/CPR Card or ability to obtain certification within 30 days after beginning employment. Candidate must have a valid driver's license and be eligible for the Tribe's automobile insurance. SPECIFIC SKILLS/KNOWLEDGE/ABILITIES REQUIRED FOR POSITION Skilled in: Supervisory techniques and practices to include managing, scheduling, knowledge of sports, coordinating, and monitoring work of others; motivational techniques; communicating effectively verbally and in writing; listening effectively; observing reactions/interactions of others; problem-solving; conflict resolution; evaluating options and implementing solutions; using a computer and standard office equipment. Strong organizational, communication and interpersonal skills required. Knowledge of: Mathematics; the English language including composition and grammar; methods of teaching and instruction for individuals and groups; laws and government regulations; human behavior and performance; learning and motivation; Native American culture and history; drug and alcohol rehabilitation. Ability to: Maintain confidentiality; maintain a positive attitude and work ethic; effectively communicate information and ideas, both written and verbal; comprehend information, both written and verbal; form culturally competent, non-judgmental, supportive and empowering relationships with youth; gather and interpret data, reach logical conclusions, and present findings and recommendations; use independent judgment. Must be able to work in a team environment. PHYSICAL REQUIREMENTS The working conditions described here are representative of those that must be met by an employee to successfully perform the essential duties of this class. The employee is frequently required to stand, walk, balance, bend at the waist, crouch, kneel, twist, use foot controls, and operate a motor vehicle. The employee must frequently lift carry and/or push/pull up to twenty pounds (20 lbs.). The employee is frequently required to sit, talk, or hear. The employee is frequently required to use hands to grasp, finger, handle, or feel objects, tools or controls. Specific vision abilities required by this job include close, distance, and peripheral vision and the ability to adjust focus. The noise level in the work environment is usually moderately loud. Occasionally works in outdoor weather conditions. Occasionally may sit to perform administrative tasks.

WHAT'S IN IT FOR YOU * Competitive salary of $16.66/hr. with discretionary performance bonuses 2x a year! * Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents. * Complimentary meals and covered team member parking. * Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses. * Company-paid gaming licenses (Class A & Class B) * Variety of additional voluntary benefits and retirement plans. WHAT YOU'LL DO * Exemplifies Muckleshoot Casino Resort's values and sets a great example by always demonstrating excellent guest service and professionalism. * Practice, support and promote the mission, vision, and values of Muckleshoot Casino Resort. * Clear and reset tables. * Fill in water and serve coffee. * Restock the condiment shelves as needed. * Assist the wait staff as requested. * Always keep the floor area and seats clean and presentable and in a safe and sanitary manner. * Create, maintain, and facilitate a positive work environment; promotes positive team member relations and reports issues to the appropriate personnel. * Other duties as assigned. WHAT YOU'LL BRING * Ability to obtain a Class III B gaming license. * Entry level training provided for candidates who demonstrate passion for guest service; motivation to learn; and a professional demeanor * Must maintain a valid WA State Health Card/Food Handlers Permit. HOW YOU'LL BE SUCCESSFUL * Knowledge of health & safety standards, and safety regulations as required. * Ability to demonstrate a well-groomed presence and always maintain a professional appearance and attitude. * Ability to follow specific instructions. Read, write, and speak English fluently.

Management reserves the right to change the essential duties of this position description from time to time as necessary. can be considered for an alternate work location for no more than two days per week. This position is responsible for the operations of all Casino gaming Class II & III areas. Responsible for preparing and ensuring adherence to the department's budget, including the calculation of costs and estimated completion dates for current and future projects. This position classification develops and implements processes and procedures that comply with Tribal, State and Federal laws, rules and regulations and safeguard end-user confidential information. This position classification mentor's department team members and prepares a succession plan that focuses primarily on Chehalis Tribal Members. This position ensures the confidentiality, security and accuracy of guest's and team member's records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times. SUPERVISORY RESPONSIBILITY: This position directly supervises Casino Operations Supervisors, Casino Operations, and Bingo. ESSENTIAL FUNCTIONS: The essential functions of the Director of Operations position classification include but not limited to: Oversees the management of the gaming operations. Demonstrates superior customer and employee relations. Provides ongoing financial analysis and reporting for gaming areas of responsibility. Responsible for and ensures compliance with all Tribal, State, and Federal regulations. Establishes and maintains current departmental policies and procedures. Ensures operations of gaming areas are in accordance with internal controls. Responsible for ongoing training and development of gaming departments. Maintains confidentiality. Promotes positive relations with all parties' position interacts with. Is professional, courteous, and helpful. Provides ongoing recognition and motivation to staff. Is current and keeps associates current on department and facility Disaster Plan. Responsible for compliance and accountability for departmental budgets. Leads and participates in department managers meetings. Oversees operational procedures within direct responsibility, to maintain control over business fraud, and ensure efficiency and integrity of gaming operations. Oversees the handling, storing, and safekeeping of department records, documents, and Casino assets. Responsible for the safety of customers and staff. Safeguard company assets located within the Casino. Attended any customer disputes that are not resolved by the Shift Manager. Enforce rules and regulations of the Chehalis Tribal Gaming Agency (TGA). Responsible for management and development of programs/events for reporting areas. Responsible for the overall management of the Casino in absence of CEO or COO. Advise and brief COO/CEO on day-to-day operations. Performs other assignments as assigned. EDUCATIONAL REQUIREMENTS: A bachelor's degree in business administration or related field required, a master's degree preferred, and/or a combination of equivalent education and experience will be considered. SKILLS, KNOWLEDGE, AND EXPERIENCE REQUIREMENTS: Must have seven (7) years of experience with Table Games, Casino Operations, and Pit Operations. Plus, five (5) years of verifiable casino experience in other gaming areas such as blackjack, roulette, craps, and all novelty games. Must have casino experience conducting marketing and strategic business analysis, including guest profiling. He/she must be organized and can interpret complex documents with large volumes of data (i.e., technical journals, financial and statistical reports, and legal documents). Must be able to accurately type between 35 - 50 words per minute and possess exceptional mathematical and analytical skills and functional computer skills with Windows platforms. Requires proficiency with business English and etiquette, including grammar, spelling, punctuation, vocabulary, and the ability to write business correspondence, prepare/present reports and meet deadlines. Must be an innovative, creative self-starter with the ability to multi-task, adapt to change easily and work individually or as part of a team. Must be at least 21 years of age; can obtain and retain a Washington State Class III Gaming License; successfully pass a pre-employment drug and alcohol screening; and have and maintain a driving record that at least meets the minimum requirements established by the Casino's vehicle insurance provider, to be considered for this position classification. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. While performing the duties of this position, the employee is frequently required to stand; walk; use hands to finger; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. This person may regularly lift and/or move up to 30+ pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and ability to adjust to focus. ENVIRONMENT: The environment characteristics described here are representative of those a team member may encounter while performing the essential functions of the position. Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the Casino and/or Hotel. May also, from time-to-time be exposed to noise from slot machines, customers, music, and public announcement system, as is common in a casino and/or Hotel environment. Position, in support of LECH's Pride in Property values, assists with the daily cleaning of public and team member spaces, ensuring they are properly cleaning (to property standards) and sanitized; examples of daily cleaning protocols include but are not limited to the cleaning of work areas, machines, equipment, using cleaning and sanitizing agents and report of any and all cleanliness issues.

Starting Wage: $27/hr Company Standards At Angel of the Winds, the World's Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all. Responsibilities Evaluate and communicate needed escalations between tier 1 help desk and tier 2 app support Evaluate ticketing queue and provide guidance to tier 1 staff when needed Communicate to IT management any tier 1 ticketing/staffing issues Able to provide support for all core business software applications. Introductory working experience with Database maintenance and troubleshooting preferred. Introductory working experience with IIS/Apache, PHP/HTML and other web technologies preferred. Technical liaison between all departments and the IT department to address and coordinate software usage, upgrades, and new software initiatives. Constantly scanning for potential issues before they arise and cause any damage. Resolve technical problems; identify and diagnose hardware and software problems. Review and analyze organization needs; confers with users to evaluate requirements, discuss solutions and develop plan of approach. Manage Server and Workstation scripting and system automation Assist with infrastructure maintenance including workstation lifecycle. Able to prioritize work to resolve technical emergencies as they may occur. Act as the second tier line of support for all software/hardware malfunctions and develop documentation for tier 1 and 2 IT support teams to utilize Maintain skills learned through experience and education to assist and train other IT team members in areas of configuring and maintaining basic network hardware and software, active directory operations, switch patching and cabling. Provide and/or schedule application related reports as necessary to managers and directors. Provide training to departments regarding the utilization of installed systems as necessary. Research and test software systems prior to installation to ensure compatibility with present systems. Keep IT Management and team updated and informed of any issues, resolutions, projects, and accomplishments. Remain informed of changes in software, hardware, and industry standard requirements to make recommendations for future software and hardware purchases. Ensure compliance with Corporate, Tribal, State, Federal, and NIGC regulations. Ensure control/protection of company assets. Work to ensure 7x24x365 system uptime for core business applications. Participate in after hours on-call rotation. Assists App Support and Sr App Support as requested when executing upgrades and installs Work nights, weekends and holidays as required. Performs other duties as assigned. Qualifications Exceptional guest service skills required. AA degree in Computer Science or a related field from a community college or other approved educational institution; and 2 years related experience and/or training; or equivalent combination of education and work experience in utilized or similar applications in a Microsoft network operating environment. Experience with Microsoft Server Environment required (Minimum 2003R2+) Experience with Active Directory and Group Policy administration required Experience with 1Pv4 networking environment required Experience with SAN/NAS storage environments preferred. Experience with Server Hardware and Software troubleshooting required. Experience with VMware or other Virtualization Technologies required. Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task. Ability to work and be a leader in a challenging environment dealing with sensitive issues and maintain confidentially with strong attention to detail and excellent problem solving, organizational, and time management skills. Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts. Microsoft MCP and/or MCSE certificate or related fields of study preferred Certificates, Licenses, Regulations Must be able to obtain and maintain a Class A/III gaming license from the Stillaguamish Tribal Gaming Agency and Washington State. Physical Demands and Work Environment Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Requires repetitive movement daily with sedentary work, occasional bending and crouching. There are no adverse conditions, but employee is exposed to tobacco smoke on a regular basis. This is a 24 hour, 7 days a week work operation.

WHAT'S IN IT FOR YOU Competitive salary at $28.80/hr. with discretionary performance bonuses 2x a year! Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents. Complimentary meals and covered team member parking. Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses. Variety of additional voluntary benefits and retirement plans. WHAT YOU'LL DO Exemplifies MCR's values and set a great example by always demonstrating excellent guest service and professionalism. Operates and performs requested adjustments and maintenance on Casino AV systems, lighting, and VR Gaming. Evaluates and recommends stage lighting placement and sound setups and acts as on-site supervisor for stagehands and other 3 party support personnel during event setup and performances as required. Integrates entertainment backline, electrical equipment, sound equipment, and stage setup with house systems as required under the direction of the Senior Sound & Light Coordinator. Makes frequent checks of equipment and performs preventive maintenance and emergency repair on electrical and mechanical stage systems including consoles, spotlights, electronic dimmers, closed circuit television, recording equipment, and related devices required by the Sr. Sound & Light Coordinator. Installs and integrates systems related to Casino Operations as designed, engineered, or approved by the Sr. Sound & Light Coordinator. Performs preventative maintenance of all audios, video and lighting related systems in the nightclub and Casino a directed by the Sr. Sound & Light Coordinator. Arranges for receipt and storage of advance show materials and operational supplies for the entertainment under the direction of the Sr. Sound & Light Coordinator. Monitors and manages distributed audio and visual content throughout the Casino. Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. Operates all aspects of Casino AV systems, lighting and entertainment under the direction of the Sr. Sound & Light Coordinator to include: Load in / load out, hotels, transportation, issuance of food coupons, rehearsal times, dressing rooms maintenance, set times, payment of entertainment and other duties as assigned. Maintains strict safety standards. Creates, maintains, and facilitates a positive and safe work environment; promotes positive team member relations and reports issues to the appropriate personnel. Perform other duties as assigned. WHAT YOU'LL BRING 2 (two) years of experience in the maintenance, and operation of electronic and digital sound systems, stage systems, and show lighting equipment in a casino, theater, or other large public assembly facility, supplemented by college level courses in audio/video, electronics or communications engineering required. Forklift, Scissor lift Training Certification required. May be obtained during first 90 days of employment. Installation and operation of BSS London Architect, Audio Architect, preferred. Experience and operation of AMX & Creston programming preferred. Dante level 2 certification preferred. Experience with fiber optic, Cat5, Cat5e, Cat6 RJ45 cable and networking limitations preferred. HOW YOU'LL BE SUCCESSFUL Knowledge of principles and practices of entertainment and AV systems supervision. Knowledge of Digital Sound Reinforcement with professional digital and analog audio mixing consoles linked to networked sound systems. Knowledge of computerized lighting programs on Avolites and Grand MA Digital lighting control systems. Knowledge required for the installation and maintenance of AV systems including management and operation of advanced RF technologies and stage lighting equipment. Knowledge of electrical and mechanical equipment including tools, test devices, and safety methods associated with such equipment for maintaining and testing complex systems. Knowledge of advance sound & light theory as well as application in real time environments skills. Knowledge of current OSHA requirement. Skilled in using complex Audio/Visual systems and computerized sound reinforcement through networked systems experience. Skilled in using Remote Midas Pro X and Yamaha M7CL Monitor Console linked through network to front of house position and remote iPad operation skills. Skilled in using digital light pre-programming for conventional as well as moving high end light fixtures. Ability to operate specialized equipment and tools, such as forklift, scissor-lift, and utility cart, utilized in the repair, and maintenance of equipment. Ability to communicate effectively, both orally and in writing. Read, write and speak English fluently. Ability to load content into iView for video gaming devices.

To produce from scratch, frozen, or mix, accurate amounts of products that are of the highest quality. This involves the areas of production, safety, maintenance and sanitation. Must be able to follow recipe and product specification. Job Requirements EDUCATION: * High School diploma or GED equivalent preferred. SKILLS: * Must be able to perform basic math skills. EXPERIENCE: * Minimum of two (2) years work experience as a Scratch Baker, Pastry Cook, or similar level of baking in a shop of two or more Bakers. OTHER REQUIREMENTS: * Must obtain and hold a Food Handler's card within 60 days from date of hire. * Must be able to obtain a SERVSAFE certification within 60 days of hire. * Must be flexible to work both Casino sites, the Tulalip Resort Casino and the Quil Ceda Creek Casino. * Must be able to successfully pass a background investigation for a Tribal Gaming License or Permit. * Must be able to work any shift assigned to include days, swing, grave, weekends and/or holidays. * Must have a successful employment history with the Tulalip Tribes and/or other employers. Exemption Type Non-Exempt Closing Date 11/23/2025

Job Description Management reserves the right to change the essential duties of this position description from time to time as necessary This position works directly with our gaming customers and is responsible for the comfort and care of all guests on the gaming floor. This position ensures the confidentiality, security and accuracy of guest's records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times. SUPERVISORY RESPONSIBILITY: This position does not have any supervisory responsibilities. ESSENTIAL FUNCTIONS: The essential function of the Slot Attendant includes but not limited to: Maintains and promotes a high level of confidentiality in regards to guest activities. Promotes the Player's Club and the benefits of the program as it exists. Remains current on all casino promotions, events, and activities and promotes such to casino guests. Keeps gaming area clean; empties ashtrays, keeps floor clean of debris, and chairs pushed in. Attends to minor machine problems. Carries and impress wallet and provides change to guests. Alerts the Slot Supervisor of jackpots and completes jackpot paperwork. Alerts the Slot Supervisor of all customer complaints or disputes. Assist Slot Supervisor with headcounts. Is friendly, outgoing, polite, and courteous at all times. Exemplifies the Casinos' Soaring Service Program. Accepts wagers at the EPOS and Pays Sportsbook Tickets and cashes Sportsbook vouchers. Possess knowledge of State and Federal gaming laws, and adhere to all regulatory, Tribal, Casino and department rules, regulations, policies, and procedures. Performs other duties as assigned. EDUCATIONAL REQUIREMENTS: A High School Diploma or GED may be required for this position. SKILL, KNOWLEDGE AND EXPERIENCE REQUIREMENTS: A minimum of (1) one year of guest service experience is required. Must be able to organize and coordinate special events, promotions, and entertainment programming. Applicant must know principals, practices, and techniques of project management, gaming tournaments, special event programming and production. Must be a creative, innovative, and motivated self-starter, with the ability to recognize and address departmental needs. Have an in depth understanding of Tribal Gaming Regulations and Policies & Procedures for gaming tournaments and promotional drawings. Applicant must be fluent in operating computer hardware and software applications on a regular basis, as well as have interpersonal skills using tact and diplomacy. Must be a minimum of 18 years old and have the ability to obtain and retain a Washington State Class III Gaming License; successfully pass a pre-employment drug screen. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must Take Charge of Your Heath be met by a team member to successfully perform the essential functions of this position. While performing the duties of this position, the employee is required to stand; walk; use hands to finger; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions 100% of on-duty hours. This person may regularly lift and/or move up to 30+ pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and ability to adjust to focus. ENVIRONMENT: The environment characteristics described here are representative of those a team member may encounter while performing the essential functions of the position. Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the Casino and/or Hotel. May also, from time-to-time, be exposed to noise from slot machines, customers, music and public announcement system, as is common in a Casino and/or Hotel environment.

WHAT'S IN IT FOR YOU * Competitive salary starting at $20.83/hr. with discretionary performance bonuses 2x a year! * Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents. * Complimentary meals and covered team member parking. * Employer-paid life insurance, long-term disability and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses. * Company-paid gaming licenses (Class A & Class B) * Variety of additional voluntary benefits and retirement plans. WHAT YOU'LL DO * Be the face of Muckleshoot Casino Resort for new hires and team members; exemplify Muckleshoot Casino Resort values and set a great example by always demonstrating excellent guest service and professionalism. * Practice, support and promote the mission, vision and values of Muckleshoot Casino Resort * Accurately and expediently perform cash, coin, chip, ticket, credit card, debit card, traveler's checks and personal checks cashing transactions, following regulatory, departmental and Company Policies and Procedures. * Prepare window bank reconciliation and accounting related documents. * Provide chip/change floor service to poker room as required. * Responsible for enrolling new guests in the Players Club, printing club cards, and maintaining guest information for both new and current Players Club members, assuring the highest standards of data entry into the Players Club database. * Maintain compliance with established standard operating procedures within the guidelines of the Casino and Department Internal Controls by accurately preparing all paperwork, ensuring that it is legible and filled out correctly with all required documentation, including signatures and time stamps. * Promote positive guest service for both internal and external guests. * Keep up to date on all casino promotions and events for our guests. * Maintain a clean, safe, and hazard-free work environment within their area of responsibility. * Create, maintain, and facilitate a positive and safe work environment; promote positive team member relations and reports issues to appropriate personnel. * Perform other duties as assigned. WHAT YOU'LL BRING * One (1) year of cash handling experience in a fast paced, high volume environment. * Gaming industry experience preferred. HOW YOU'LL BE SUCCESSFUL * Ability to demonstrate excellent Guest service skills. * Skilled and proficient in mathematics and ten-key. * Ability to become proficient in all required, specialized computer programs and systems. * Ability to perform tasks with attention to detail and accuracy while handling all monetary transactions in accordance with Cage procedure and internal controls. * Ability to maintain accurate records. * Ability to follow oral and written instructions and effectively communicate both orally and in writing. * Ability to read, write, and communicate in English. * Ability to perform repetitious work with accuracy and speed. * Ability to handle high pressure multiple duties professionally and effectively in a fast-paced work environment, while adhering to strict Cage Procedures and Internal Controls. * Ability to present a neat, clean, and professional appearance.

Starting Wage: $16.70/hr plus tips Company Standards At Angel of the Winds, the World's Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all. Responsibilities Provides attentive and friendly service to customers. Takes and fills orders from casino guests, cocktail servers and restaurant servers. Mixes proper ingredients using established proportions to prepare cocktails and other beverages. Uses proper glassware and garnishes for beverages being prepared. Communicates menu offerings to guests as applicable. Maintains knowledge of drinks, wines and special offers. Attends mandatory department meetings and trainings. Maintains knowledge of Casino Promotions and Events. Collects payment from guests and returns change in an accurate and timely manner. Operates, balances, and reconciles cash till and Point of Sale (POS) sales as trained. Orders or requisitions liquors and supplies. Monitor's consumption of alcohol by guests. Provides service of alcohol within the guidelines set forth by the MAST training program. Ensures all work stations are stocked, neat, clean and sanitary. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Work nights, weekends and holidays as required. Performs other duties as assigned. Qualifications Exceptional guest service skills required. Must be at least 21 years of age. Certificate from a college or technical/bartending school or one (1) year experience as a Bartender or equivalent combination of education, training and/or experience. Prior experience working in a lounge, bar, tavern or sit-down restaurant. Prior experience in a casino environment desired. Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently. Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts. Must be able to lift and move heavy items (such as 180-pound kegs) on a regular basis. Prior cash handling experience desired. Point of Sales (POS) skills a plus. Certificates, Licenses, Regulations Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency. Must be able to obtain and maintain a Washington State Health Card (Food Worker Card). Must be able to obtain and maintain a Washington State Mandatory Alcohol Server Training (MAST) Class 12 Mixologist Permit. Physical Demands and Work Environment Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally. Occasionally involves carrying, pushing, and pulling 40 to 65 pounds. Occasionally lifts and/or moves 180-pound kegs with assistance. Requires repetitive movement with the ability to stand and/or walk for an entire shift. This is a 24 hour, 7 days a week work operation.

Provides friendly, professional, and quality service to all guests. Provides expert knowledge in the Sequence of Service, menu items, preparations, wine selection, and wine service. Job Requirements EDUCATION: * High School Diploma or GED equivalent preferred. SKILLS: * Must have basic math skills. EXPERIENCE: * Minimum of one (1) year of food servicing experience in banquets. * Minimum of six (6) months experience serving alcoholic beverages and/or bottled wine service. * Minimum of six (6) months experience working with the public utilizing guest relation skills. * Prior bartending experience preferred. OTHER REQUIREMENTS: * Must be 18 years of age or older. * Must posses a Food Handler's permit or obtain within 60 days from date of hire. * Must posses a TIPS Certification or obtain within 60 days from date of hire. * Must be able to successfully pass a background investigation for a Tribal Gaming License or Permit. * Must be able to work any shift assigned to include days, swing, grave, weekends, and/or holidays. * Must have a successful employment history with Tulalip Tribes and/or other employers. Exemption Type Non-Exempt Closing Date 11/17/2025

Management reserves the right to change the essential duties of this position description from time to time as necessary This position will supervise and lead hotel operations including housekeeping, front desk and call center in a manner that meets or exceeds company standards for guest service and satisfaction, team member morale, business needs/demands, product quality, and quality assurance. The supervisor must also ensure the quality of service in all guest and team interactions in order to provide the highest level of guest satisfaction and guest retention. This leader will further ensure that the highest level of room cleanliness & service is consistently delivered in order to provide the best possible guest experience for all hotel guests. This position will emulate a positive, upbeat, and heartfelt demeanor in order to deliver memorable and rewarding experiences. This position ensures the confidentiality, security and accuracy of guest's and team member's records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times. SUPERVISORY RESPONSIBILITY: This position may require limited time supervision of hotel staff. ESSENTIAL FUNCTIONS: The essential function of the Hotel Dual Rate Supervisor includes but is not limited to: Provide an environment where motivated people want to join, learn, do their best, and advance. Build strong relationships, and coordinate, with all other departments. Establish a high level of trust and mutual respect with team members to reduce turnover and build engagement and encourage growth and advancement. Be visible and available to all team members while maintaining an open-door policy. Ensure a positive environment with team members through the use of recognition and reward programs. Support, involve, and encourage Soaring Service meetings and events to encourage team member engagement. Issue room assignments to housekeeping team members, reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation. Be aware of individual and team performance compared to goal throughout the housekeeping shift. Make changes to room assignment and job assignments as needed throughout day and week. Train team members and direct the work flow and processes of the Front Desk. Ensure team members have knowledge of hotel property, local attractions, and hours and operations of hotel outlets and services. Ensure compliance with accident/loss prevention programs, standard operating procedures, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction. Maintain and supervise compliance and understanding of current SOPs Creating team goals ensuring that productivity meets guest and company expectations. Respond to guest requests, concerns, and problems to ensure guest satisfaction. Report and record complaints, comments, and inappropriate or suspicious behavoir by team members or guests. Resolve all issues forwarded to hotel department. Maintain a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures; complying with legal regulations including OSHA Supervise compliance with all legal regulations. Maintain and update all SDS related materials to remain in compliance. Attend annual Bio-Hazard training and certification. Supervise compliance within department. Review daily billing of individual guests, casino and AR accounts. Review night audit daily paper work. Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team/3rd party revenue group with regard to room type and length of stay pricing. Work with the hotel's property management system and reservation system to maximize revenue through occupancy and rate adjustments based on market conditions. Serve as a point of contact for escalated guest concerns and create solutions to problems. Attend all necessary meetings which request your presence for all hotel operations or casino requirements. Conduct random inspections of rooms to ensure they meet or exceed all standards of cleanliness. Oversee all hotel inventory counts and order supplies as necessary to maintain hotel room and laundry inventory. Greet buses, document and track guest participation with bus program, communicate to LSR Team. Facilitate Leading from the Lobby, preparing food and beverage, greeting and interacting with guests and addressing concerns as necessary. Maintain end of day paperwork and reports and submit to management as needed. Coordinate and arrange monthly/daily staff meetings as necessary for hotel and call center operations as well as attending weekly leadership meetings to communicate information to all staff members. Attend quarterly supervisor meetings as well as all required leadership/development trainings and classes. Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organization. Maintain a functional and safe hotel pool and spa by ensuring they are clean and maintained according to and above tribal health department and/or company standards. Perform other duties as assigned. EDUCATIONAL REQUIREMENTS: An Associate's degree in Hospitality or related field, or a combination of equivalent education and experience will be considered. SKILL, KNOWLEDGE AND EXPERIENCE REQUIREMENTS: Qualified candidates must have a minimum of six (6) months of Lucky Eagle Casino and Hotel, hotel experience required. Two years prior experience in supervisory/management, one year experience coaching and delivering coaching to team members, and 3 years of experience resolving guest and team complaints and issues is preferred. Candidate must be available to work all shifts and all days including weekends, overnights and holidays. Candidate must have the ability to obtain and retain a current Certified Pool Operators Certificate. Must have knowledge of State and Federal regulations in addition to Tribal regulations; requires good math skills, money handling skills, and excellent communication skills. Thriving in a fast-paced and stressful environment as well as balancing multiple priorities and deadlines with frequent interruptions is a must. Strong attention to detail, the ability to communicate effectively, and ability to lead are all a must. Need to have the ability to solve problems and find solutions under pressure and be able to work a flexible schedule including weekends and holidays. Must have the ability to obtain and maintain a WA State Food Handlers Card within 30 days of employment. Must be a minimum of 21 years old and have the ability to obtain and retain a Washington State Class III Gaming License; successfully pass a pre-employment drug screen. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. While performing the duties of this position, the employee is frequently required to stand; walk; use hands to finger; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. This person may regularly lift and/or move up to 75+ pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and ability to adjust to focus. ENVIRONMENT: The environment characteristics describe here are representative of those a team member may encounter while performing the essential functions of the position. Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the Casino and/or Hotel. May also, from time-to-time be exposed to noise from slot machines, customers, music and public announcement system, as is common in a Casino and/or Hotel environment. Lucky Eagle Casino & Hotel operates in a 24/7 environment.

Under the supervision of the Financial Aid Manager, this position will assist with the Muckleshoot Tribal Private School Assistance Program, Graduation Travel payments, and Scholarship Program. MAJOR TASKS AND RESPONSIBILITIES Manages and supervises assigned operations to achieve program goals. High ability to solve problems. Assist with educating people about the Private School Assistance Program. Responds quickly and in a positive way, to public inquiries about the Private School Assistance Program through face-to-face meetings with students, answering telephone calls immediately, and communicating through written correspondence via email and/or written letters. Provides high level of customer service to students, staff, community, and vendors. Provide high level of technical skills; proficient in Microsoft Office Suite Programs. Provides program policy direction on the Private School Assistance program and Graduation Travel. Prepares a variety of studies, reports, and related information for decision-making purposes. Provides quarterly reports to the Financial Aid Manager. Processes weekly fees, travel expenses and incentive payments. Submits to Financial Aid Manager for approval. Creates and maintains student files through multiple systems and data bases. Communicates with students on their Assistance status. Provides support to students. Provide high level of student services: meet with students, talk on the phone with students, create new student support meetings/clubs/tutoring, and email. Participates and coordinate event planning. Works with Financial Aid Manager to manage communications with applicants, funded students, and institutions. Strong desire to work with post-secondary institutions. Because of the Tribe's commitment to community service and the well-being of its members, each employee may be expected to perform a wide range of office and field duties from time to time. Such duties may or may not be related to their regular responsibilities. EDUCATION - EXPERIENCE AND TRAINING FOR POSITION Associate's degree in finance, business, education, or a related field. Four (4) years' experience working in a business, finance, education, or related field, may be considered in lieu of education requirement. SPECIFIC SKILLS/KNOWLEDGE/ABILITIES REQUIRED FOR POSITION Skilled in: Customer service; talking with people; high problem solving skills; willingness to work as a team; managing change effectively; managing employees; maintaining mature attitude; maintaining self-control; motivating, developing, and effectively interacting with a diverse group of people; communicating effectively verbally and in writing; using logic and reasoning; problem-solving; making presentations before groups; planning and managing projects; preparing and maintaining accurate records; using standard office equipment and personal computer, including pertinent software applications. Knowledge of: Supervisor principles and techniques; accounting/budgeting principles and techniques; conflict resolution and problem solving techniques; scholarship/financial aid processes; marketing techniques and principles; mathematics; the English language including composition and grammar; human behavior and performance; Native American culture and history. Ability to: Maintain confidentiality; maintain a positive attitude and work ethic; be a positive role model for students; effectively communicate information and ideas, both written and verbal; comprehend information, both written and verbal; form culturally competent, non-judgmental, supportive and empowering relationships with culturally diverse individuals; gather and interpret data, reach logical conclusions, and present findings and recommendations; use independent judgment; work independently; work cooperatively as a member of a team and in a professional manner; organize activities and coordinate groups of people. PHYSICAL REQUIREMENTS The working conditions described herein are representative of those that must be met by an employee to successfully perform the essential duties of this class. The employee is continuously required to sit, talk, hear and use hands to finger, handle, or feel objects, tools or controls. The employee is frequently required to drive a motor vehicle. The employee is occasionally required to stand, walk, climb, bend at the waist, kneel, grasp objects with the fingers, and reach with hands and arms. The employee must occasionally push/pull up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. While performing the duties of this job, the employee may occasionally work outside and be exposed to excessive noise. The noise level in the work environment is usually moderately quiet Licenses or Certifications Required Current and valid Washington state driver's license is required at time of appointment or at a time set by the Tribe.

WHAT'S IN IT FOR YOU * Competitive rate of $16.66/hr. + Tips with discretionary performance bonuses 2x a year! * Complimentary meals and covered team member parking. * Company-paid gaming licenses (Class A & Class B) WHAT YOU'LL DO * Exemplifies MCR's values and set a great example by always demonstrating excellent guest service and professionalism. * Conduct the assigned game according to departmental policies and procedures. * Handle guest transactions for buy-ins and payoffs. * Verify fills and credits to game. * Notify Floor Supervisor of any irregularities noted in guest play and of other transactions during shift. * Creates, maintains, and facilitates a positive and safe work environment; promotes positive team member relations and reports issues to the appropriate personnel. * Perform other duties as assigned. WHAT YOU'LL BRING * One (1) year dealing experience. * One year of dealing experience may be waived upon successful completion of training at Muckleshoot Casino. HOW YOU'LL BE SUCCESSFUL * Ability to follow instructions and implement tasks given. * Ability to communicate effectively, both orally and in writing. Read, write and speak English fluently. * Must be able to stand/walk for extended period of time, or throughout shift.

Uses convection and holding ovens while maintaining high standards of quality and appearance of all food prepared and served. Prepares stocks, sauces, and soups. Sautés, pan-frying, poaching, steaming, roasting, grilling, simmering, wood char broiler, wok cooking and braising. Properly perps and cooks various meats, poultry, fish, and other seafood. Job Requirements EDUCATION: * High School Diploma or GED equivalent preferred. EXPERIENCE: * Minimum of two (2) years experience cooking in a high volume, batch cooking kitchen. * Minimum of one (1) year experience cooking seafood, breakfast, and fry cook menu items. * Minimum of one (1) year experience grilling, broiling, sautéing, roasting, braising, and steaming foods. * Prior experience with re-thermal procedures preferred. OTHER REQUIREMENTS: * Must be 18 years of age or older. * Must obtain and hold a Food Handler's card within 60 days from date of hire. * Must have knowledge of HACCP. * Must have knowledge of Health Codes and Liquor Laws. * Must be able to successfully pass a background investigation for a Tribal Gaming License or Permit. * Must be able to work any shift assigned to include days, swing, grave, weekends, and/or holidays. * Must have a successful employment history with the Tulalip Tribes and/or other employers. The rewards don't stop at Tulalip making it easier for you to say yes to finding a home here with us. Choose us and get paid faster! All "Hot Job" bonuses are paid out in two installments: * 1st installment of the bonus is paid on your FIRST paycheck. (Must be a minimum of 60 hours worked). * 2nd installment of the bonus is paid after successful completion of your 90-day probationary period. (Must be a minimum of 420 hours worked). Hot Job Eligibility: * Hot Jobs bonuses are for select positions only and will be indicated on the job posting. * Current Team Member department transfers are not eligible for a Hot Job signing bonus. * Any former Team Member who has resigned, been dismissed, or requires a conditional work agreement within the past 12 months is not eligible for a Hot Job signing bonus. * Any former Team Member who requires a conditional work agreement is not eligible for a Hot Job signing bonus. Exemption Type Non-Exempt Closing Date 11/18/2025