How to hire a luggage attendant

How to hire a luggage attendant, step by step

Here's a step-by-step luggage attendant hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a luggage attendant job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new luggage attendant
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a luggage attendant, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a luggage attendant to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a luggage attendant that fits the bill.

   This list shows salaries for various types of luggage attendants.

   Type of Luggage Attendant	Description	Hourly rate
   Luggage Attendant		$11-17
   Door Person	A Door Person stands guard at the entrance of buildings such as hotels and offices, mainly to greet and assist guests and visitors in a courteous manner. Aside from opening and closing doors, a Door Person also participates in implementing security protocols, checking identification, looking out for suspicious activities, and patrolling areas while coordinating with the security staff... Show more	$12-59
   Doorman	A doorman is responsible for welcoming guests at the entrance of an establishment, verifying their identity and visiting purpose, as well as checking their baggage to inspect possible restricted items or harmful materials. A doorman ensures the safety and security of the building, including inspection of packages and other deliveries, and reporting any suspicious activities within the premises... Show more	$12-20

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Front Desk
   • Guest Rooms
   • Hotel Facilities
   • Luggage Carts
   • Property Amenities
   • Hotel Shuttle

   Responsibilities:

   • Operate POS cash register to manage cash, credit, and debit card transactions for sell items.
   • Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
   • Receive letter of commendation from FDA regulator for exceptional kitchen and dining car management.

3. Make a budget

   Including a salary range in your luggage attendant job description is a great way to entice the best and brightest candidates. A luggage attendant salary can vary based on several factors:

   • Location. For example, luggage attendants' average salary in wisconsin is 46% less than in california.
   • Seniority. Entry-level luggage attendants earn 36% less than senior-level luggage attendants.
   • Certifications. A luggage attendant with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a luggage attendant's salary.

   Average luggage attendant salary

   $14.00hourly

   $29,126 yearly

   ---

   Entry-level luggage attendant salary

   $23,000 yearly salary

   Updated December 14, 2025

4. Writing a luggage attendant job description

   A luggage attendant job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a luggage attendant job description:

   Luggage attendant job description example

   Who we are:
   We love what we do and what we do is important! We believe that everyone should leave feeling better - this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guest.
   Your mission:
   Should you decide to accept it…
   You don't need to have x-ray vision or know how to fly, but you do need superhuman people skills in order to be successful in this role.
   Virgin businesses, starting with our illustrious founder, Sir Richard, are a roll up your sleeves kind of place. At Virgin Hotels, we are focused on the teammate experience, whether that is ensuring we have the best talent, focusing on training or just sharing the love at a team event. Above all else, the Bell Person will be a culture carrier, working daily to ensure all Virgin Hotel teammates have a great experience at work every single day. At Virgin Hotels, nothing is ever "usual" so not only do you have to be willing to roll up your sleeves and get things done, but you have to be willing to have fun doing it. We want the Virgin Hotels to be considered one of the best places to work in the hospitality industry and we need a Bell Person who can help us get there.
   We want someone who thinks outside the box. Our Belief Statement starts with “We love what we do and what we do is important.” Every single teammate in our hotel is valued and we expect our guests to feel the same way. This isn't a walk in the park, but if you are passionate about people, share our quirky sense of humor, and are able to see beyond the traditional scope of checking in and out, then this just might be the right role for you. We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. We achieve that magical environment by assisting our guests with their check-in & check-out process while engaging them with our personalized service. Enthusiastically using our talents to sell our experience to our guests. Greeting each and every guest with an authentic and warm approach. Ensuring you are fully informed of hotel & city events to be a source of information for our guests. Using tact and creativity to handle each guest concern to make sure everyone leaves our hotel feeling better.
   The Nitty-Gritty:
   What exactly you will be doing…
   In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests:
   Learn and retain complete knowledge of front office procedures and comply with all policies and procedures.
   Use the Virgin “Tone of Voice” while escorting guests to their room as well as explaining the features of the hotel.
   Responsible for attending to immediate needs of each guest upon arrival and follow through throughout their stay.
   Maintain complete knowledge of the following at all times:
   Hotel features/services, hours of operation.
   All room types, numbers, layout, décor, appointments & location.
   Functionality of all in room amenities, items, & technology.
   Daily house count and expected arrivals/departures.
   Room availability status for any given day.
   Scheduled daily group activities.
   Hotel features/services, hours of operation.
   All room types, numbers, layout, décor, appointments & location.
   Functionality of all in room amenities, items, & technology.
   Daily house count and expected arrivals/departures.
   Room availability status for any given day.
   Scheduled daily group activities.
   Use excellent communication skills with guests, staff including verbal, written and body language.
   Assist guest with transporting their baggage in accordance with their check-in/out preference (traditional, kiosk, iPad) while maintaining a positive attitude.
   Ensure that you respond and are present to assist the guest for departure within the timeframe listed by management.
   Assist guest with their baggage storage and ensure that all items are accounted for.
   Maintain a clean, hygienic and organized work environment. Set up work station with necessary supplies.
   Provide accurate directions to guests on inquires of transportation.
   Maintain knowledge of local attractions and activities to recommend for guest inquires.
   Deliver items to guestrooms as requested.
   Be able to communicate timely and in a responsive manner via digital device.
   Ensure all guests questions & requests are completed & followed up on while executing fabulous guest service.
   Be creative and think outside the box to create positive memorable experiences for our guests.
   Work well on a team or independently while being accountable for work performed.
   Take, record and relay messages accurately, completely and legibly.
   Complete all items on the shift checklist.
   Ensure proper cleanliness & polish of the luggage carts.
   Remain in your assigned post/area unless assisting a guest.
   Monitor and maintain appearance of the public space in your area. Report any items needing attention to the Housekeeping Department.
   Adhere to security procedures to ensure our guest's safety.
   Be a team player!
   Highly organized, anticipating needs and over delivering wherever possible.
   Must be enthusiastic, passionate and possess a wicked sense of humor! No wallflowers permitted!
   What qualities are we looking for?
   You got skills? If you are able to perform the following, then you have come to the right place…
   Stand for periods of 8-10 hours
   Lift, push, pull up to 50 lbs. multiple times during a shift
   Understand guest inquiries and provide clear, concise responses
   Work with others like a rock star, while constantly advocating for your guests
   Communicate clearly in verbal and written English
   Work cohesively with other departments and co-workers as part of a team
   Focus attention on details
   Maintain confidentiality of all guests and hotel information
   Maintain a neat, clean and well-groomed appearance per hotel standards
   Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties
   Adhere to hotel policies including but not limited to attendance, safety, behavior
   Background must-have:
   Current, legal and unrestricted ability to work in the United States
   High school or equivalent education required.
   Ability to compute accurate mathematical calculations.
   Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
   Proficient computer knowledge

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5. Post your job

   There are various strategies that you can use to find the right luggage attendant for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your luggage attendant job on Zippia to find and recruit luggage attendant candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting luggage attendants requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new luggage attendant

   Once you've decided on a perfect luggage attendant candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new luggage attendant first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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