Luggage attendant job description

Who we are:
We love what we do and what we do is important! We believe that everyone should leave feeling better - this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guest.
Your mission:
Should you decide to accept it…
You don't need to have x-ray vision or know how to fly, but you do need superhuman people skills in order to be successful in this role.
Virgin businesses, starting with our illustrious founder, Sir Richard, are a roll up your sleeves kind of place. At Virgin Hotels, we are focused on the teammate experience, whether that is ensuring we have the best talent, focusing on training or just sharing the love at a team event. Above all else, the Bell Person will be a culture carrier, working daily to ensure all Virgin Hotel teammates have a great experience at work every single day. At Virgin Hotels, nothing is ever "usual" so not only do you have to be willing to roll up your sleeves and get things done, but you have to be willing to have fun doing it. We want the Virgin Hotels to be considered one of the best places to work in the hospitality industry and we need a Bell Person who can help us get there.
We want someone who thinks outside the box. Our Belief Statement starts with “We love what we do and what we do is important.” Every single teammate in our hotel is valued and we expect our guests to feel the same way. This isn't a walk in the park, but if you are passionate about people, share our quirky sense of humor, and are able to see beyond the traditional scope of checking in and out, then this just might be the right role for you. We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. We achieve that magical environment by assisting our guests with their check-in & check-out process while engaging them with our personalized service. Enthusiastically using our talents to sell our experience to our guests. Greeting each and every guest with an authentic and warm approach. Ensuring you are fully informed of hotel & city events to be a source of information for our guests. Using tact and creativity to handle each guest concern to make sure everyone leaves our hotel feeling better.
The Nitty-Gritty:
What exactly you will be doing…
In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests:
Learn and retain complete knowledge of front office procedures and comply with all policies and procedures.
Use the Virgin “Tone of Voice” while escorting guests to their room as well as explaining the features of the hotel.
Responsible for attending to immediate needs of each guest upon arrival and follow through throughout their stay.
Maintain complete knowledge of the following at all times:
Hotel features/services, hours of operation.
All room types, numbers, layout, décor, appointments & location.
Functionality of all in room amenities, items, & technology.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Scheduled daily group activities.
Hotel features/services, hours of operation.
All room types, numbers, layout, décor, appointments & location.
Functionality of all in room amenities, items, & technology.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Scheduled daily group activities.
Use excellent communication skills with guests, staff including verbal, written and body language.
Assist guest with transporting their baggage in accordance with their check-in/out preference (traditional, kiosk, iPad) while maintaining a positive attitude.
Ensure that you respond and are present to assist the guest for departure within the timeframe listed by management.
Assist guest with their baggage storage and ensure that all items are accounted for.
Maintain a clean, hygienic and organized work environment. Set up work station with necessary supplies.
Provide accurate directions to guests on inquires of transportation.
Maintain knowledge of local attractions and activities to recommend for guest inquires.
Deliver items to guestrooms as requested.
Be able to communicate timely and in a responsive manner via digital device.
Ensure all guests questions & requests are completed & followed up on while executing fabulous guest service.
Be creative and think outside the box to create positive memorable experiences for our guests.
Work well on a team or independently while being accountable for work performed.
Take, record and relay messages accurately, completely and legibly.
Complete all items on the shift checklist.
Ensure proper cleanliness & polish of the luggage carts.
Remain in your assigned post/area unless assisting a guest.
Monitor and maintain appearance of the public space in your area. Report any items needing attention to the Housekeeping Department.
Adhere to security procedures to ensure our guest's safety.
Be a team player!
Highly organized, anticipating needs and over delivering wherever possible.
Must be enthusiastic, passionate and possess a wicked sense of humor! No wallflowers permitted!
What qualities are we looking for?
You got skills? If you are able to perform the following, then you have come to the right place…
Stand for periods of 8-10 hours
Lift, push, pull up to 50 lbs. multiple times during a shift
Understand guest inquiries and provide clear, concise responses
Work with others like a rock star, while constantly advocating for your guests
Communicate clearly in verbal and written English
Work cohesively with other departments and co-workers as part of a team
Focus attention on details
Maintain confidentiality of all guests and hotel information
Maintain a neat, clean and well-groomed appearance per hotel standards
Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties
Adhere to hotel policies including but not limited to attendance, safety, behavior
Background must-have:
Current, legal and unrestricted ability to work in the United States
High school or equivalent education required.
Ability to compute accurate mathematical calculations.
Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
Proficient computer knowledge

Exciting things are happening at the Hilton Airport Atlanta and you want to be part of our pre - renovation team, where we believe in our family style leadership model. Our primary focus is on driving the development of our team to limits to unknown within the brand and ownership! Additionally our family enjoys the free transportation to and from MARTA station to the hotel and free lunch and dinner during working hours.

Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.

Serve guests in hospitable manner to ensure positive guest experience during arrival and departure.

+ Show guests to room assisting with their luggage.

+ Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.

+ Check luggage for hotel guests both for day and overnight.

+ Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.

+ Open doors and greet guests in a friendly and courteous manner.

+ Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests.

+ Post the daily events board and entertainment board in the lobby.

+ Maintain an open communication line through all shifts by proper use of intershift log.

+ Deliver messages and valet to guest rooms.

+ Perform pick ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.

+ May perform the duties of a valet as required.

+ Assist front desk with key inventory twice weekly.

+ Comply with attendance rules and be available to work on a regular basis.

+ Perform any other job related duties as assigned.

+ AM and PM Shift, willing to work weekend shifts

+ High school diploma or equivalent required.

+ Hotel experience preferred.

+ Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities.

+ Ability to drive vans, limousines and automobiles. Must have an excellent driving record as verified by a Motor Vehicle Report with or without reasonable accommodation.

+ Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.

+ Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. with or without reasonable accommodation.

+ Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation.

+ Perform tasks requiring bending, stooping, kneeling and/or walking with or without reasonable accommodation.

+ Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


FLSA Status: Non-Exempt

Street: 1031 Virginia Ave

Location Description: Exciting things are happening at the Hilton Airport Atlanta and you want to be part of our pre - renovation team, where we believe in our family style leadership model. Our primary focus is on driving the development of our team to limits to unknown within the brand and ownership! Additionally our family enjoys the free transportation to and from MARTA station to the hotel and free lunch and dinner during working hours.

Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.