Customer Service Claims Specialist
Brooklyn, OH jobs
Position Overview: Deliver a best-in-class, customer-centric experience through accurate and efficient handling of claims and returns. The Claims & Returns Specialist is responsible for investigating product-related issues, processing RMAs, coordinating replacements or credits, and ensuring timely, professional communication between customers, Sales, Quality, and Production.
Essential Job Functions:
Deliver a best-in-class, customer-centric experience with every customer interaction across every channel (calls, emails, chat, text).
Communicate clearly and professionally in both verbal and written formats.
Demonstrate a positive, empathetic, and professional demeanor toward all customers and colleagues.
Maintain ownership of all assigned cases through full resolution, ensuring a one-touch experience whenever possible.
Accurately process RMA requests, credits, replacements, and adjustments in ERP and CRM systems according to company policy.
Validate claim details, including original order, shipment, and inspection records, to ensure complete and accurate resolution.
Follow all established workflows and work instructions to ensure consistency and compliance.
Meet or exceed Customer Experience performance metrics, including SLA compliance, response time, quality, and order accuracy.
Collaborate with Quality, Production, and Shipping to verify root cause and coordinate appropriate corrective action (e.g., repair, remake, or credit).
Maintain accurate documentation, including case notes, RMA logs, return authorizations, photos, and investigation summaries.
Communicate clearly and professionally with internal teams to ensure customer needs are met in full and on time.
Escalate complex or unresolved cases promptly to the Lead or Manager, Customer Experience, for support.
Identify recurring issues or trends and escalate to Quality or the Manager, Customer Experience, for analysis.
Demonstrate a command of product and industry knowledge when assisting with questions, providing guidance and choices to our customers.
Understand and effectively use applicable technology as required by the business, including ERP, Salesforce and Microsoft Outlook.
Non-Essential Job Functions:
Other duties as assigned
Training: On the job
Qualifications:
Education & Certifications: High school diploma or Equivalent through Associate's Degree or higher preferred, but not required
Experience: 1-3+ year(s) customer service experience preferred, Intermediate or higher skill level in Microsoft Outlook, Excel, and Word, Experience in business software - ERP, order entry software, CRM preferably Salesforce
Key Competencies: Performs well under pressure, Technophile, Team-Oriented, Listening, Problem-Solving, Time Management, Flexible, Highly Organized, Detail-Oriented, Reliable, Highly Engaged, Professional Communication (written & verbal), Coachable, Empathetic
Physical Requirements: Long periods of sitting or standing at an individual workstation, heavy computer work.
Working Conditions: Daily work in a temperature-controlled office environment, heavy computer work, must be able to stand/sit for the duration of the workday
EEO Statement: National Safety Apparel provides equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, handicap, disability, ancestry, age, veteran status, marital status, sexual orientation or any other protected group status as defined by law.
Customer Experience Associate
Columbus, OH jobs
RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching.
The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place maker.
At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.
YOUR RESPONSIBILITIES
Live Our Vision, Values and Beliefs every day
Represent the RH brand through polished communication, personal appearance and professionalism
Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
Collaborate with cross-functional partners and Leaders to ensure the customer's needs are not only met but also exceeded
Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems
Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
Qualify and educate potential design customers on services offered by RH Interior Design
OUR REQUIREMENTS
1+ years of experience in Customer Service, high-end furniture and luxury retail preferred
Poise and confidence to interact with high-end customers while maintaining confidentiality
People and relationship-driven
Driven to deliver first-class service and exceed customer expectations
Ability to recognize and respond to multiple priorities
Exceptional analytical, problem-solving and decision-making skills
Strategic, highly organized and results-oriented
Excellent verbal and written communication skills
Commitment to Quality with exceptional attention to detail
Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
Willingness to work a flexible schedule, including evenings, weekends and holidays
About Us
RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
Customer Service Representative
Aurora, OH jobs
Waterway is hiring Customer Service Associates at our Bainbridge, Pepper Pike, and Hudson locations! Join our Team - Every day is an opportunity to Shine!
Ready to make an impact with exceptional customer service? As a CSA, you'll ensure that every customer's needs are met while enjoying a supportive team-based work environment with flexibility, promotional and development opportunities, and great perks!
You'll sell premium car wash services, Clean Car Club memberships, and trendy retail items, while engaging customers at the carwash tunnel entrance, gas pumps, or inside the retail store. No two days are alike, with rotating outdoor and indoor duties that keep things fresh and varied. It's more than a job-it's a chance to grow and build a rewarding career. Ready to join a dynamic team? We can't wait to have you!
Compensation: Average is $19 per hour ($15.25 base pay + sales bonuses).
Schedule: Flexible schedules including daytime, evening, mid-week and weekend shifts that suit your availability.
Locations:
Bainbridge - 7010 Aurora Rd, Aurora, OH 44202.
Pepper Pike - 30299 Chagrin Blvd, Pepper Pike, OH 44124
Hudson - 5611 Darrow Rd, Hudson, OH 44236
Other locations across Cleveland available.
What else you'll enjoy:
People Focused Role - love helping people? Spend your time engaging with customers and great team-mates.
Work Culture - Fun and active. Friendly team focused culture. Supportive managers and peers.
Training and Experience - structured training and development. Learn valuable service, sales, and operational skills. Clear learning and development paths to support advancement.
Flexible Scheduling - variable schedules built around your availability.
Perks and Discounts - free carwashes plus fuel and retail store discounts
Tuition Assistance Program - Continuing your education? Up to $4k/year in Tuition Assistance Bonus.
Advancement and Cross Training - highly structured promotional path. Cross training opportunities. Promote from within culture. Path to Management Development Program.
Waterway is proud to be recognized a multi-time USA Today Top Workplace as voted by our team members!
Qualifications:
What you need:
Be friendly and engaging! A positive attitude and a will to succeed!
No experience required. Experience in customer service, retail, or sales preferred.
Minimum Requirements:
Current and valid drivers' license;
Professional demeanor, behavior, and appearance in accordance with company policy;
Ability to perform all essential functions safely without endangering oneself or others;
Ability to comply with local/State health code requirements for soda fountain and food service/sales; and
Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
Ability to complete all required trainings/certifications required to perform any of the required functions.
Responsibilities:
What You'll Do - The Details:
Provide excellent and timely customer service to create a pleasant experience for customers. Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.
Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location.
Car Washes - identify customer needs and present complimentary solutions.
Clean Car Club memberships - identify customer wash frequency and needs, effectively present options and the benefits and value of membership.
Additional purchase options - enthusiastically offer additional purchase options of retail merchandise or services in the convenience store.
Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to:
Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and,
Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas.
Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management.
Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.
Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety.
Other Functions
Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers.
Perform various transactional functions to meet customer demand and store staffing needs.
Various other functions as identified and directed by management.
Physical Requirements:
Work Environment/Physical Demands
Environmental - may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise.
Physical - periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level. Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances.
Vision and Hearing - Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment).
Language - must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes.
Cognitive - perform arithmetic calculations and operate data entry devices.
Attendance - maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays.
EEO Statement:
If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department (...@waterway.com). Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.
Customer Advocacy Representative - Retention
Remote
At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we'd like to invite you to join our team as a Customer Advocacy Representative.
We offer great benefits, a competitive salary, and growth opportunities. We think you'll find what you want here because what we do matters - to us, our customers, and most of all, our team members.
Location: This is a Fully Remote Position.
The schedule for this position is Monday - Friday, 10:30 AM - 7:00 PM, Eastern time, with rotating Saturdays about every 8 weeks.
Summary:
This position is responsible for reducing customer attrition, by developing and maintaining excellent relations with our customer base. They will also advocate on behalf of customers through proactive and reactive communication with our customers who are at risk of cancelling in order to retain their business.
What You'll Do:â¯
Skillfully address incoming cancellation requests by leveraging advanced persuasion techniques to retain customers.
Expertly resolve customer complaints and issues with the aim of significantly enhancing customer satisfaction.
Proactively identify opportunities to assist dissatisfied customers by providing tailored solutions to prevent cancellations.
Focus on account retention and implement measures to reduce attrition rates.
Promote additional services and products to residential customers, adhering to guidelines, with the objective of maintaining and enhancing customer loyalty.
Communicate effectively and professionally via multiple channels, including phone, chat, email and other communications.
Document cases to ensure comprehensive and accurate reporting
What You'll Need:
High School Diploma or equivalent
Minimum 2-Years: Sales and/or retention experience.
Able to communicate effectively and professionally to customers.
Able to manage multiple tasks with great attention to detail.
Able to meet all customer deadlines (both internal and external)
Company-specific software for CRM and scheduling.
Able to become proficient in these business systems in order to demonstrate competency with company specific processes and procedures.
Have a working knowledge of Microsoft Office Programs.
We offer:
We offer a “Total Rewards” package including:
Competitive compensation with incentive eligibility
Medical, dental and vision coverage
Company paid life and AD&D insurance.
Company paid short- and long-term disability.
Voluntary benefit products
401k retirement savings plan
Flexible Spending Account
Paid time off
Tuition reimbursement
Employee Assistance Program (EAP)
About Us:
We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.
Our Values:
Win as a team.
Do the right thing.
Make a difference every day.
Get it done.
Think big.
If you share these ideals, we'd love to hear from you!
Vector Security is a Drug-Free Workplace
Vector Security is an Equal Opportunity Employer
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.
Customer Advocacy Representative - Retention
Remote
At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we'd like to invite you to join our team as a Customer Advocacy Representative!
We offer great benefits, a competitive salary, and growth opportunities. We think you'll find what you want here because what we do matters - to us, our customers, and most of all, our team members.
Location: This is a Fully Remote Position.
The Schedule for this Position is Monday - Friday, 10:30 AM - 7:00 PM Eastern Time, With Rotating Saturdays about Every 8 Weeks
Summary:
This is a full time position that pays an hourly rate and commissions on customer saves. The Retention Representative is responsible for reducing customer attrition by developing and maintaining excellent relations with our customer base. They will also advocate on behalf of customers through proactive and reactive communication with our customers who are at risk of cancelling in order to retain their business.
What You'll Do:â¯
Skillfully address incoming cancellation requests by leveraging advanced persuasion techniques to retain customers.
Expertly resolve customer complaints and issues with the aim of significantly enhancing customer satisfaction.
Proactively identify opportunities to assist dissatisfied customers by providing tailored solutions to prevent cancellations.
Focus on account retention and implement measures to reduce attrition rates.
Promote additional services and products to residential customers, adhering to guidelines, with the objective of maintaining and enhancing customer loyalty.
Communicate effectively and professionally via multiple channels, including phone, chat, email and other communications.
Document cases to ensure comprehensive and accurate reporting
What You'll Need:
High School Diploma or equivalent
Minimum 2-Years: Sales and/or retention experience.
Able to communicate effectively and professionally to customers.
Able to manage multiple tasks with great attention to detail.
Able to meet all customer deadlines (both internal and external)
Company-specific software for CRM and scheduling.
Able to become proficient in these business systems in order to demonstrate competency with company specific processes and procedures.
Have a working knowledge of Microsoft Office Programs.
We offer:
We offer a “Total Rewards” package including:
Competitive compensation with incentive eligibility
Medical, dental and vision coverage
Company paid life and AD&D insurance.
Company paid short- and long-term disability.
Voluntary benefit products
401k retirement savings plan
Flexible Spending Account
Paid time off
Tuition reimbursement
Employee Assistance Program (EAP)
About Us:
We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.
Our Values:
Win as a team.
Do the right thing.
Make a difference every day.
Get it done.
Think big.
If you share these ideals, we'd love to hear from you!
Vector Security is a Drug-Free Workplace
Vector Security is an Equal Opportunity Employer
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.
Customer Relations Specialist - Remote
West Valley City, UT jobs
Check out what we have for you….
Auto-ApplyCustomer Relations Specialist (Hybrid- AZ Only)
Mesa, AZ jobs
What's Under the Hood
DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.
You can find DriveTime's tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you're located, if you've got DRIVE and you're looking to make an impact, we'd love for you to make a difference with us!
That's Nice, But What's the Job?
In short, as a Customer Relations Specialist, you will take ownership of individual inquiries and complaints from all areas of DriveTime, encompassing a range of situations that customers encounter both pre and post-sale. Our Customer Success Advisors' see each case through to completion by proactively working with the customer to find the best possible solution for all parties.
In long, some other responsibilities include:
Responding to inquiries and complaints promptly through proactive follow up.
Interacting with customers through multiple means of communication, including phones, text, and social media.
Communicating with all lines of the business to properly research customer concerns.
Attention to detail to ensure accurate representation of their cases.
Problem solving with autonomy to offer assistance when appropriate.
Effectively managing customer conflict while under pressure.
Showing empathy and understanding for the customer's situation and act as a single point of contact for customers to ensure the highest level of customer satisfaction by setting proper expectations.
Meet/exceed performance goals set by the company to deliver best in class customer experience by managing inbound and outbound customer communications within Service Level Agreements.
Duties include, but are not limited to, being involved in and helping to develop training as needed, addressing customer concerns appropriately, assisting with legal settlements, as well as identifying trends and consistently looking for innovative methods on improving the overall business process.
So, What Kind of Folks Are We Looking for?
Positive emotional resilience. Problems will arise. We want to make sure you have the ability to rise past them while maintaining an optimistic attitude.
Strategic thinker. We are looking for an individual that takes an insightful, future oriented, open-minded, and proactive approach to thinking.
Passionate and goal oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them.
Levelheaded. You will need the ability to maintain personal composure when confronted with a difficult situation.
Self-starter. You will be provided all the tools to succeed, but it's up to you to take advantage of them.
The Specifics.
High School Diploma or GED required. Bachelor's degree or equivalent experience preferred.
Hybrid role with opportunity to work from home in an approved location once training is completed
Must be comfortable working on site as needed and have availability weekdays from 7am-4pm.
Spanish Speaking a Plus!
So What About the Perks? Perks matter
Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
Auto-ApplyCustomer Relations Specialist (Hybrid- AZ Only)
Mesa, AZ jobs
**What's Under the Hood** DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.
You can find DriveTime's tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you're located, if you've got DRIVE and you're looking to make an impact, we'd love for you to make a difference with us!
**That's Nice, But What's the Job?**
In short, as a Customer Relations Specialist, you will take ownership of individual inquiries and complaints from all areas of DriveTime, encompassing a range of situations that customers encounter both pre and post-sale. Our Customer Success Advisors' see each case through to completion by proactively working with the customer to find the best possible solution for all parties.
In long, some other responsibilities include:
+ Responding to inquiries and complaints promptly through proactive follow up.
+ Interacting with customers through multiple means of communication, including phones, text, and social media.
+ Communicating with all lines of the business to properly research customer concerns.
+ Attention to detail to ensure accurate representation of their cases.
+ Problem solving with autonomy to offer assistance when appropriate.
+ Effectively managing customer conflict while under pressure.
+ Showing empathy and understanding for the customer's situation and act as a single point of contact for customers to ensure the highest level of customer satisfaction by setting proper expectations.
+ Meet/exceed performance goals set by the company to deliver best in class customer experience by managing inbound and outbound customer communications within Service Level Agreements.
+ Duties include, but are not limited to, being involved in and helping to develop training as needed, addressing customer concerns appropriately, assisting with legal settlements, as well as identifying trends and consistently looking for innovative methods on improving the overall business process.
**So, What Kind of Folks Are We Looking for?**
+ Positive emotional resilience. Problems will arise. We want to make sure you have the ability to rise past them while maintaining an optimistic attitude.
+ Strategic thinker. We are looking for an individual that takes an insightful, future oriented, open-minded, and proactive approach to thinking.
+ Passionate and goal oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them.
+ Levelheaded. You will need the ability to maintain personal composure when confronted with a difficult situation.
+ Self-starter. You will be provided all the tools to succeed, but it's up to you to take advantage of them.
**The Specifics.**
+ High School Diploma or GED required. Bachelor's degree or equivalent experience preferred.
+ Hybrid role with opportunity to work from home in an approved location once training is completed
+ Must be comfortable working on site as needed and have availability weekdays from 7am-4pm.
+ Spanish Speaking a Plus!
**So What About the Perks? Perks matter**
+ **Medical, dental, and vision, oh my!** DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
+ **But Wait, There's More.** 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
+ **Growth Opportunities.** You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
+ **Tuition Reimbursement.** We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
+ **Wellness Program.** Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
+ **Gratitude is Green.** We offer competitive pay across the organization, because, well... money matters!
+ **Game Room.** Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
+ **In-House Gym.** We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
+ **Enjoy Social Events?** Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
+ **We Care and Value YOU!** Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
+ **Paid Time Off.** Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
**Anything Else? Absolutely.**
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
Customer Success Representative (TX)
Dallas, TX jobs
Equal Opportunity Employer/Disability/Veterans
Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes, CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps.
Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possible.
A Customer Success Representative is responsible for generating new business to the company by ensuring all accounts are managed with care and efficiency.
As a Customer Success Representative, you will work directly with our accounts and customers to fulfill medical supply orders and answer questions related to care. This includes collaborating with referral sources, insurance companies, and internal departments to ensure each step of fulfillment is met with efficiency and accuracy.
This is a remote opportunity for applicants residing in TX.
Duties and Responsibilities
Manages all assigned key accounts
Serves as an account liaison between internal departments and external accounts
Builds relationships and trust between the assigned accounts and Reliable Respiratory
Identifies and capitalizes on opportunities to increase sales for the assigned accounts while maintaining satisfactory customer service
Processes new and recurring orders via fax, phone, email, or in person in accordance with Reliable Respiratory's processing procedures and guidelines
Handles incoming communications from customers and referrals in a timely, professional, and friendly manner, including walk-in patients as necessary
Verifies insurance online or by phone and documents information in Reliable Respiratory's electronic health records system
Obtains all necessary insurance authorizations
Troubleshoots equipment issues with patients; triages issues to manufacturer's care teams or referring doctors as needed
Understands insurance coverage and allowable amounts; verifies patient demographic information, insurance authorization, and benefit information-updating as needed
Spot opportunities to recommend additional services or products that support customer goals and boost referrals
Ensures completion of worklists assigned
Collects patient payments
Ensures patients understand cost responsibilities
Coordinates appointments between customers and respiratory staff
Participates in company phone campaigns
Complies with all policies and procedures established by the company and the company's regulatory bodies
Required Qualifications
18 years of age or older
Must be eligible to work in the United States and not require work authorization from us now or in the future
Bachelor's Degree required
1 year of customer service experience
Required Skills
Effective and professional verbal and written communication abilities
Professional computer experience (especially Microsoft Office Suite)
Ability to work independently to investigate and make decisions
Ability to work in collaboration with others
Ability to prioritize and complete work amidst interruptions in a busy work area
Ability to comply with guidelines both internal and industry-imposed
Ability to reconcile multiple shifting logistical factors for each appointment
Strong attention to detail
Great customer service skills especially in high intensity situations
Fluent in English and Spanish proficiency preferred
Competencies
Adaptability
Analytical Skills
Attention to Detail
Communication
Computer Skills
Customer Service
Decision Making
Dependability
Initiative
Problem Solving
Productivity
Self-Motivated
Sense of Urgency
Teamwork
Work Environment & Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time
This role routinely uses standard office equipment such as computers, phones, and printers/scanners
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
This job operates in a professional office environment
The noise level in the work environment is usually moderate to loud if employee wished to be in office
Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.
Auto-ApplyCustomer Success Representative (TX)
Dallas, TX jobs
Equal Opportunity Employer/Disability/Veterans
Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes, CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps.
Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possible.
A Customer Success Representative is responsible for generating new business to the company by ensuring all accounts are managed with care and efficiency.
As a Customer Success Representative, you will work directly with our accounts and customers to fulfill medical supply orders and answer questions related to care. This includes collaborating with referral sources, insurance companies, and internal departments to ensure each step of fulfillment is met with efficiency and accuracy.
This is a remote opportunity for applicants residing in TX.
Duties and Responsibilities
Manages all assigned key accounts
Serves as an account liaison between internal departments and external accounts
Builds relationships and trust between the assigned accounts and Reliable Respiratory
Identifies and capitalizes on opportunities to increase sales for the assigned accounts while maintaining satisfactory customer service
Processes new and recurring orders via fax, phone, email, or in person in accordance with Reliable Respiratory's processing procedures and guidelines
Handles incoming communications from customers and referrals in a timely, professional, and friendly manner, including walk-in patients as necessary
Verifies insurance online or by phone and documents information in Reliable Respiratory's electronic health records system
Obtains all necessary insurance authorizations
Troubleshoots equipment issues with patients; triages issues to manufacturer's care teams or referring doctors as needed
Understands insurance coverage and allowable amounts; verifies patient demographic information, insurance authorization, and benefit information-updating as needed
Spot opportunities to recommend additional services or products that support customer goals and boost referrals
Ensures completion of worklists assigned
Collects patient payments
Ensures patients understand cost responsibilities
Coordinates appointments between customers and respiratory staff
Participates in company phone campaigns
Complies with all policies and procedures established by the company and the company's regulatory bodies
Required Qualifications
18 years of age or older
Must be eligible to work in the United States and not require work authorization from us now or in the future
Bachelor's Degree required
1 year of customer service experience
Required Skills
Effective and professional verbal and written communication abilities
Professional computer experience (especially Microsoft Office Suite)
Ability to work independently to investigate and make decisions
Ability to work in collaboration with others
Ability to prioritize and complete work amidst interruptions in a busy work area
Ability to comply with guidelines both internal and industry-imposed
Ability to reconcile multiple shifting logistical factors for each appointment
Strong attention to detail
Great customer service skills especially in high intensity situations
Fluent in English and Spanish proficiency preferred
Competencies
Adaptability
Analytical Skills
Attention to Detail
Communication
Computer Skills
Customer Service
Decision Making
Dependability
Initiative
Problem Solving
Productivity
Self-Motivated
Sense of Urgency
Teamwork
Work Environment & Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time
This role routinely uses standard office equipment such as computers, phones, and printers/scanners
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
This job operates in a professional office environment
The noise level in the work environment is usually moderate to loud if employee wished to be in office
Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.
Auto-ApplyCustomer Sales Guide
Columbus, OH jobs
**What's Under the Hood** DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.
You can find DriveTime's tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you're located, if you've got DRIVE and you're looking to make an impact, we'd love for you to make a difference with us!
**That's Nice, But What's the Job?**
**Responsibilities of the Job (Or Better Known as, Your Next Destination)**
This is not your typical sales role. As a **Customer Experience Guide** , you are at the center of driving dealership success-delivering sales, building relationships, and creating a buying experience customers won't forget. From the first interaction to the final handshake, you'll guide customers through the entire sales process, both in-store and virtually, while maximizing every opportunity to close deals and exceed goals.
+ **Prospect daily** to build a strong pipeline and drive traffic to the dealership.
+ **Achieve and exceed sales targets** while delivering an iconic customer experience that keeps buyers coming back.
+ Take ownership of the **entire sales cycle** -from lead follow-up and virtual engagement to test drives, paperwork, and purchase completion.
+ Confidently **present vehicles, highlight features, and match customers** with the right solution to close the sale.
+ Collaborate with managers and fellow Guides to deliver top performance and uphold **DT Way Standards** .
+ Execute the administrative side of sales with precision: deal documentation, underwriting, cash handling, inventory, titles, loan documents, and down payments.
+ **Engage customers proactively** -make calls, set appointments, and educate buyers to keep the pipeline moving.
+ Support dealership operations, including **opening and closing responsibilities** .
**What's in it for you**
+ **Base pay plus uncapped, performance-based sales incentives** -the more you sell, the more you earn.
+ Be part of a **fast-paced, results-driven team** where high performers thrive.
+ The opportunity to build lasting customer relationships while accelerating your career in sales.
**Knowledge, Skills and Abilities (The Good Stuff)**
+ Professional and persuasive communication skills; must have the **ability to close the sale** and handle customer requests
+ Understanding the characteristics, features, and capabilities of all vehicles, and providing customers with detailed information
+ Must execute the highest **attention to detail** when assisting with the sale processes
+ Must be able to retain training instruction, implement feedback received, and adapt to any and all changes in processes
+ Must **practice strict discretion** when dealing with sensitive information and account information
+ Must be comfortable **operating and parking vehicles** on and off the lot
+ Must be able to **work autonomously** and take ownership on assigned tasks
+ Must assure the highest level of **customer experience and satisfaction**
+ **Required at times to work a flexible schedule including mornings, evenings and Saturdays** .
**Requirements (a.k.a. What You Need to Get the Job Done)**
+ High School Diploma or GED required; Associates or bachelors preferred OR equivalent experience.
+ **3+ years of related work experience** such as customer service, sales, or retail industry
+ **Valid driver's license** and acceptable driving record for the previous 3 years
+ Must be at least 18 years of age
+ Ability to pass a drug test and a background check
**Physical Demands:** The physical demands for this job.
The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job position is designated as a **safety sensitive position.**
+ Must be able to remain in a stationary position at least 50% of the time.
+ Frequently move about inside the office to access file cabinets, office machinery, etc.
+ Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.
+ Requires visual acuity to operate motor vehicles.
+ Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations.
+ This position could require moving objects up to 20 pounds.
_This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice._
**So What About the Perks? Perks matter**
+ **Medical, dental, and vision, oh my!** DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
+ **But Wait, There's More.** 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
+ **Growth Opportunities.** You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
+ **Tuition Reimbursement.** We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
+ **Wellness Program.** Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
+ **Gratitude is Green.** We offer competitive pay across the organization, because, well... money matters!
+ **Consistent Work Schedule.** We are strong believers in work/life balance. We're closed on Sundays to give our employees valued time with family and friends.
+ **Teamwork, Makes the Dream Work.** Be part of a winning team and get winning results. Monthly bonus share, sales contests, and other perks to recognize a job well done.
+ **World Class Training and Development.** Starting as a Customer Sales Guide, you can quickly certify on higher levels and prepare for the next role with our manager training programs.
+ **Paid Time Off.** Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
**Anything Else? Absolutely.**
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
Remote Phone Sales Representative - Aftermarket Auto Parts
Saint George, UT jobs
Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, and Drive with us!
Join our Sales Tech Team and earn up to $80,000+/year while working from HOME with our competitive earning potential opportunities below!
Starting Pay: $17/hour + hourly shift differential opportunities, with the potential to increase your rate up to $20-$23/hour with our Sales Tech Career Path Program.
Weekend Shift Pay: Weekend shifts (1 per week) are required for this role, but you'll earn an additional $5/hour on each weekend day you work!
Perfect Attendance Bonus: You have the opportunity to earn up to an additional $3/hour every two weeks for maintaining perfect attendance and other KPIs!
Sales-Based Performance Bonus: With our tiered sales-based bonus program, you have the opportunity to bonus up to $30,000+ per year by helping support automotive enthusiasts purchase parts for their dream builds!
WHO IS TURN5?
Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we've been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler's in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5's catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.
Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it's supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.
POSITION SUMMARY
Under the direction of the Sales Management Team, the Sales Tech I aids our customers through their automotive accessories purchasing experience. This position is essential in directing consumers to the best aftermarket parts for their vehicle to create their dream build.
QUALIFICATIONS
Education: High school diploma or an equivalent combination of education and experience.
Must have or have the ability to acquire automotive knowledge in all supported vehicles.
Excellent sales ability and some product knowledge or ability to learn.
Ability to maintain attendance as defined by company policy.
Ability to maintain professionalism and use tact when dealing with difficult customers.
Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)
Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended.
Excellent organizational skills with the ability to handle multiple tasks simultaneously.
Oral and written communication, interpersonal skills.
Ability to prioritize workload and meet deadlines.
Upon hire, successful completion of the Turn5 sales new hire training program.
Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT
Bi-lingual a plus
PERKS & BENEFITS
Health Insurance: Medical, dental, and vision coverage
Financial: 401(k)/Roth plans with generous company match!
Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements
Automotive Enthusiast Program:
Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.
Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.
Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance
ESSENTIAL DUTIES AND RESPONSIBILITIES
Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns.
Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales.
Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team.
Uses excitement and product knowledge to sell automotive accessories.
Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc.
Builds rapport with customers to foster repeat business up to and including service-related issues.
Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries.
Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.).
Answers questions/educates customers, providing purchasing suggestions as necessary.
Utilizes all available programs to achieve bi-weekly sales goals & performance metrics - phone, chats, texting tool, livechat tickets, quotes, etc.
Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets.
Notifies Sales leadership team of trends or problems encountered.
Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles.
Participates in special projects and performs other duties as assigned by management.
ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act - To be performed with or without reasonable accommodation)
Visual and hearing capability.
Ability to sit for long periods of time.
Ability to maintain attendance as defined by company policy.
Ability to work under pressure to meet strict deadlines.
Ability to operate general office equipment i.e., fax machine, photocopier, computer printer.
Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others.
Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances.
#Sales25
Auto-ApplyRemote Phone Sales Representative - Aftermarket Auto Parts
Provo, UT jobs
Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, and Drive with us!
Join our Sales Tech Team and earn up to $80,000+/year while working from HOME with our competitive earning potential opportunities below!
Starting Pay: $17/hour + hourly shift differential opportunities, with the potential to increase your rate up to $20-$23/hour with our Sales Tech Career Path Program.
Weekend Shift Pay: Weekend shifts (1 per week) are required for this role, but you'll earn an additional $5/hour on each weekend day you work!
Perfect Attendance Bonus: You have the opportunity to earn up to an additional $3/hour every two weeks for maintaining perfect attendance and other KPIs!
Sales-Based Performance Bonus: With our tiered sales-based bonus program, you have the opportunity to bonus up to $30,000+ per year by helping support automotive enthusiasts purchase parts for their dream builds!
WHO IS TURN5?
Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we've been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler's in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5's catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.
Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it's supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.
POSITION SUMMARY
Under the direction of the Sales Management Team, the Sales Tech I aids our customers through their automotive accessories purchasing experience. This position is essential in directing consumers to the best aftermarket parts for their vehicle to create their dream build.
QUALIFICATIONS
Education: High school diploma or an equivalent combination of education and experience.
Must have or have the ability to acquire automotive knowledge in all supported vehicles.
Excellent sales ability and some product knowledge or ability to learn.
Ability to maintain attendance as defined by company policy.
Ability to maintain professionalism and use tact when dealing with difficult customers.
Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)
Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended.
Excellent organizational skills with the ability to handle multiple tasks simultaneously.
Oral and written communication, interpersonal skills.
Ability to prioritize workload and meet deadlines.
Upon hire, successful completion of the Turn5 sales new hire training program.
Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT
Bi-lingual a plus
PERKS & BENEFITS
Health Insurance: Medical, dental, and vision coverage
Financial: 401(k)/Roth plans with generous company match!
Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements
Automotive Enthusiast Program:
Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.
Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.
Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance
ESSENTIAL DUTIES AND RESPONSIBILITIES
Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns.
Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales.
Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team.
Uses excitement and product knowledge to sell automotive accessories.
Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc.
Builds rapport with customers to foster repeat business up to and including service-related issues.
Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries.
Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.).
Answers questions/educates customers, providing purchasing suggestions as necessary.
Utilizes all available programs to achieve bi-weekly sales goals & performance metrics - phone, chats, texting tool, livechat tickets, quotes, etc.
Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets.
Notifies Sales leadership team of trends or problems encountered.
Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles.
Participates in special projects and performs other duties as assigned by management.
ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act - To be performed with or without reasonable accommodation)
Visual and hearing capability.
Ability to sit for long periods of time.
Ability to maintain attendance as defined by company policy.
Ability to work under pressure to meet strict deadlines.
Ability to operate general office equipment i.e., fax machine, photocopier, computer printer.
Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others.
Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances.
#Sales25
Auto-ApplyRemote Phone Sales Representative - Aftermarket Auto Parts
Reno, NV jobs
Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, and Drive with us!
Join our Sales Tech Team and earn up to $80,000+/year while working from HOME with our competitive earning potential opportunities below!
Starting Pay: $17/hour + hourly shift differential opportunities, with the potential to increase your rate up to $20-$23/hour with our Sales Tech Career Path Program.
Weekend Shift Pay: Weekend shifts (1 per week) are required for this role, but you'll earn an additional $5/hour on each weekend day you work!
Perfect Attendance Bonus: You have the opportunity to earn up to an additional $3/hour every two weeks for maintaining perfect attendance and other KPIs!
Sales-Based Performance Bonus: With our tiered sales-based bonus program, you have the opportunity to bonus up to $30,000+ per year by helping support automotive enthusiasts purchase parts for their dream builds!
WHO IS TURN5?
Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we've been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler's in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5's catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.
Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it's supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.
POSITION SUMMARY
Under the direction of the Sales Management Team, the Sales Tech I aids our customers through their automotive accessories purchasing experience. This position is essential in directing consumers to the best aftermarket parts for their vehicle to create their dream build.
QUALIFICATIONS
Education: High school diploma or an equivalent combination of education and experience.
Must have or have the ability to acquire automotive knowledge in all supported vehicles.
Excellent sales ability and some product knowledge or ability to learn.
Ability to maintain attendance as defined by company policy.
Ability to maintain professionalism and use tact when dealing with difficult customers.
Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)
Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended.
Excellent organizational skills with the ability to handle multiple tasks simultaneously.
Oral and written communication, interpersonal skills.
Ability to prioritize workload and meet deadlines.
Upon hire, successful completion of the Turn5 sales new hire training program.
Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT
Bi-lingual a plus
PERKS & BENEFITS
Health Insurance: Medical, dental, and vision coverage
Financial: 401(k)/Roth plans with generous company match!
Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements
Automotive Enthusiast Program:
Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.
Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.
Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance
ESSENTIAL DUTIES AND RESPONSIBILITIES
Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns.
Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales.
Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team.
Uses excitement and product knowledge to sell automotive accessories.
Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc.
Builds rapport with customers to foster repeat business up to and including service-related issues.
Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries.
Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.).
Answers questions/educates customers, providing purchasing suggestions as necessary.
Utilizes all available programs to achieve bi-weekly sales goals & performance metrics - phone, chats, texting tool, livechat tickets, quotes, etc.
Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets.
Notifies Sales leadership team of trends or problems encountered.
Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles.
Participates in special projects and performs other duties as assigned by management.
ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act - To be performed with or without reasonable accommodation)
Visual and hearing capability.
Ability to sit for long periods of time.
Ability to maintain attendance as defined by company policy.
Ability to work under pressure to meet strict deadlines.
Ability to operate general office equipment i.e., fax machine, photocopier, computer printer.
Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others.
Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances.
#Sales25
Auto-ApplyRemote Phone Sales Representative - Aftermarket Auto Parts
Salt Lake City, UT jobs
Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, and Drive with us!
Join our Sales Tech Team and earn up to $80,000+/year while working from HOME with our competitive earning potential opportunities below!
Starting Pay: $17/hour + hourly shift differential opportunities, with the potential to increase your rate up to $20-$23/hour with our Sales Tech Career Path Program.
Weekend Shift Pay: Weekend shifts (1 per week) are required for this role, but you'll earn an additional $5/hour on each weekend day you work!
Perfect Attendance Bonus: You have the opportunity to earn up to an additional $3/hour every two weeks for maintaining perfect attendance and other KPIs!
Sales-Based Performance Bonus: With our tiered sales-based bonus program, you have the opportunity to bonus up to $30,000+ per year by helping support automotive enthusiasts purchase parts for their dream builds!
WHO IS TURN5?
Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we've been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler's in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5's catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.
Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it's supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.
POSITION SUMMARY
Under the direction of the Sales Management Team, the Sales Tech I aids our customers through their automotive accessories purchasing experience. This position is essential in directing consumers to the best aftermarket parts for their vehicle to create their dream build.
QUALIFICATIONS
Education: High school diploma or an equivalent combination of education and experience.
Must have or have the ability to acquire automotive knowledge in all supported vehicles.
Excellent sales ability and some product knowledge or ability to learn.
Ability to maintain attendance as defined by company policy.
Ability to maintain professionalism and use tact when dealing with difficult customers.
Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)
Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended.
Excellent organizational skills with the ability to handle multiple tasks simultaneously.
Oral and written communication, interpersonal skills.
Ability to prioritize workload and meet deadlines.
Upon hire, successful completion of the Turn5 sales new hire training program.
Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT
Bi-lingual a plus
PERKS & BENEFITS
Health Insurance: Medical, dental, and vision coverage
Financial: 401(k)/Roth plans with generous company match!
Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements
Automotive Enthusiast Program:
Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.
Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.
Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance
ESSENTIAL DUTIES AND RESPONSIBILITIES
Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns.
Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales.
Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team.
Uses excitement and product knowledge to sell automotive accessories.
Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc.
Builds rapport with customers to foster repeat business up to and including service-related issues.
Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries.
Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.).
Answers questions/educates customers, providing purchasing suggestions as necessary.
Utilizes all available programs to achieve bi-weekly sales goals & performance metrics - phone, chats, texting tool, livechat tickets, quotes, etc.
Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets.
Notifies Sales leadership team of trends or problems encountered.
Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles.
Participates in special projects and performs other duties as assigned by management.
ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act - To be performed with or without reasonable accommodation)
Visual and hearing capability.
Ability to sit for long periods of time.
Ability to maintain attendance as defined by company policy.
Ability to work under pressure to meet strict deadlines.
Ability to operate general office equipment i.e., fax machine, photocopier, computer printer.
Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others.
Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances.
#Sales25
Auto-ApplyRemote Phone Sales Representative - Aftermarket Auto Parts
Las Vegas, NV jobs
Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, and Drive with us!
Join our Sales Tech Team and earn up to $80,000+/year while working from HOME with our competitive earning potential opportunities below!
Starting Pay: $17/hour + hourly shift differential opportunities, with the potential to increase your rate up to $20-$23/hour with our Sales Tech Career Path Program.
Weekend Shift Pay: Weekend shifts (1 per week) are required for this role, but you'll earn an additional $5/hour on each weekend day you work!
Perfect Attendance Bonus: You have the opportunity to earn up to an additional $3/hour every two weeks for maintaining perfect attendance and other KPIs!
Sales-Based Performance Bonus: With our tiered sales-based bonus program, you have the opportunity to bonus up to $30,000+ per year by helping support automotive enthusiasts purchase parts for their dream builds!
WHO IS TURN5?
Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we've been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler's in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5's catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.
Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it's supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.
POSITION SUMMARY
Under the direction of the Sales Management Team, the Sales Tech I aids our customers through their automotive accessories purchasing experience. This position is essential in directing consumers to the best aftermarket parts for their vehicle to create their dream build.
QUALIFICATIONS
Education: High school diploma or an equivalent combination of education and experience.
Must have or have the ability to acquire automotive knowledge in all supported vehicles.
Excellent sales ability and some product knowledge or ability to learn.
Ability to maintain attendance as defined by company policy.
Ability to maintain professionalism and use tact when dealing with difficult customers.
Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)
Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended.
Excellent organizational skills with the ability to handle multiple tasks simultaneously.
Oral and written communication, interpersonal skills.
Ability to prioritize workload and meet deadlines.
Upon hire, successful completion of the Turn5 sales new hire training program.
Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT
Bi-lingual a plus
PERKS & BENEFITS
Health Insurance: Medical, dental, and vision coverage
Financial: 401(k)/Roth plans with generous company match!
Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements
Automotive Enthusiast Program:
Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.
Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.
Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance
ESSENTIAL DUTIES AND RESPONSIBILITIES
Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns.
Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales.
Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team.
Uses excitement and product knowledge to sell automotive accessories.
Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc.
Builds rapport with customers to foster repeat business up to and including service-related issues.
Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries.
Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.).
Answers questions/educates customers, providing purchasing suggestions as necessary.
Utilizes all available programs to achieve bi-weekly sales goals & performance metrics - phone, chats, texting tool, livechat tickets, quotes, etc.
Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets.
Notifies Sales leadership team of trends or problems encountered.
Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles.
Participates in special projects and performs other duties as assigned by management.
ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act - To be performed with or without reasonable accommodation)
Visual and hearing capability.
Ability to sit for long periods of time.
Ability to maintain attendance as defined by company policy.
Ability to work under pressure to meet strict deadlines.
Ability to operate general office equipment i.e., fax machine, photocopier, computer printer.
Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others.
Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances.
#Sales25
Auto-ApplyRemote Phone Sales Representative - Aftermarket Auto Parts
Nevada jobs
Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, and Drive with us!
Join our Sales Tech Team and earn up to $80,000+/year while working from HOME with our competitive earning potential opportunities below!
Starting Pay: $17/hour + hourly shift differential opportunities, with the potential to increase your rate up to $20-$23/hour with our Sales Tech Career Path Program.
Weekend Shift Pay: Weekend shifts (1 per week) are required for this role, but you'll earn an additional $5/hour on each weekend day you work!
Perfect Attendance Bonus: You have the opportunity to earn up to an additional $3/hour every two weeks for maintaining perfect attendance and other KPIs!
Sales-Based Performance Bonus: With our tiered sales-based bonus program, you have the opportunity to bonus up to $30,000+ per year by helping support automotive enthusiasts purchase parts for their dream builds!
WHO IS TURN5?
Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we've been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler's in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5's catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.
Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it's supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.
POSITION SUMMARY
Under the direction of the Sales Management Team, the Sales Tech I aids our customers through their automotive accessories purchasing experience. This position is essential in directing consumers to the best aftermarket parts for their vehicle to create their dream build.
QUALIFICATIONS
Education: High school diploma or an equivalent combination of education and experience.
Must have or have the ability to acquire automotive knowledge in all supported vehicles.
Excellent sales ability and some product knowledge or ability to learn.
Ability to maintain attendance as defined by company policy.
Ability to maintain professionalism and use tact when dealing with difficult customers.
Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)
Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended.
Excellent organizational skills with the ability to handle multiple tasks simultaneously.
Oral and written communication, interpersonal skills.
Ability to prioritize workload and meet deadlines.
Upon hire, successful completion of the Turn5 sales new hire training program.
Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT
Bi-lingual a plus
PERKS & BENEFITS
Health Insurance: Medical, dental, and vision coverage
Financial: 401(k)/Roth plans with generous company match!
Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements
Automotive Enthusiast Program:
Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.
Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.
Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance
ESSENTIAL DUTIES AND RESPONSIBILITIES
Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns.
Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales.
Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team.
Uses excitement and product knowledge to sell automotive accessories.
Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc.
Builds rapport with customers to foster repeat business up to and including service-related issues.
Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries.
Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.).
Answers questions/educates customers, providing purchasing suggestions as necessary.
Utilizes all available programs to achieve bi-weekly sales goals & performance metrics - phone, chats, texting tool, livechat tickets, quotes, etc.
Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets.
Notifies Sales leadership team of trends or problems encountered.
Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles.
Participates in special projects and performs other duties as assigned by management.
ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act - To be performed with or without reasonable accommodation)
Visual and hearing capability.
Ability to sit for long periods of time.
Ability to maintain attendance as defined by company policy.
Ability to work under pressure to meet strict deadlines.
Ability to operate general office equipment i.e., fax machine, photocopier, computer printer.
Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others.
Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances.
#Sales25
Auto-ApplyRemote Phone Sales Representative - Aftermarket Auto Parts
Carson City, NV jobs
Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, and Drive with us!
Join our Sales Tech Team and earn up to $80,000+/year while working from HOME with our competitive earning potential opportunities below!
Starting Pay: $17/hour + hourly shift differential opportunities, with the potential to increase your rate up to $20-$23/hour with our Sales Tech Career Path Program.
Weekend Shift Pay: Weekend shifts (1 per week) are required for this role, but you'll earn an additional $5/hour on each weekend day you work!
Perfect Attendance Bonus: You have the opportunity to earn up to an additional $3/hour every two weeks for maintaining perfect attendance and other KPIs!
Sales-Based Performance Bonus: With our tiered sales-based bonus program, you have the opportunity to bonus up to $30,000+ per year by helping support automotive enthusiasts purchase parts for their dream builds!
WHO IS TURN5?
Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we've been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler's in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5's catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.
Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it's supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.
POSITION SUMMARY
Under the direction of the Sales Management Team, the Sales Tech I aids our customers through their automotive accessories purchasing experience. This position is essential in directing consumers to the best aftermarket parts for their vehicle to create their dream build.
QUALIFICATIONS
Education: High school diploma or an equivalent combination of education and experience.
Must have or have the ability to acquire automotive knowledge in all supported vehicles.
Excellent sales ability and some product knowledge or ability to learn.
Ability to maintain attendance as defined by company policy.
Ability to maintain professionalism and use tact when dealing with difficult customers.
Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)
Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended.
Excellent organizational skills with the ability to handle multiple tasks simultaneously.
Oral and written communication, interpersonal skills.
Ability to prioritize workload and meet deadlines.
Upon hire, successful completion of the Turn5 sales new hire training program.
Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT
Bi-lingual a plus
PERKS & BENEFITS
Health Insurance: Medical, dental, and vision coverage
Financial: 401(k)/Roth plans with generous company match!
Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements
Automotive Enthusiast Program:
Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.
Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.
Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance
ESSENTIAL DUTIES AND RESPONSIBILITIES
Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns.
Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales.
Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team.
Uses excitement and product knowledge to sell automotive accessories.
Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc.
Builds rapport with customers to foster repeat business up to and including service-related issues.
Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries.
Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.).
Answers questions/educates customers, providing purchasing suggestions as necessary.
Utilizes all available programs to achieve bi-weekly sales goals & performance metrics - phone, chats, texting tool, livechat tickets, quotes, etc.
Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets.
Notifies Sales leadership team of trends or problems encountered.
Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles.
Participates in special projects and performs other duties as assigned by management.
ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act - To be performed with or without reasonable accommodation)
Visual and hearing capability.
Ability to sit for long periods of time.
Ability to maintain attendance as defined by company policy.
Ability to work under pressure to meet strict deadlines.
Ability to operate general office equipment i.e., fax machine, photocopier, computer printer.
Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others.
Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances.
#Sales25
Auto-ApplySales Development Representative
Hudson, OH jobs
Summary of Company & Job Description
Alpha Technologies is part of Indicor, a $1.1B diversified industrial solutions company providing specialized, mission-critical products for industrial manufacturers, and a global portfolio of proven, best-in-class technology companies. With decades of experience producing dependable, highly engineered solutions, Indicor businesses deliver performance and value that are difficult to find anywhere else.
We are seeking a motivated and results-driven Sales Development Representative (SDR) to join our dynamic sales team. In this role, you will be responsible for identifying, qualifying, and nurturing new business opportunities to help drive revenue growth and expand Alpha Technologies' customer base. Reporting directly to the Regional Sales Manager - Americas, you will play a key role in building a strong sales funnel through targeted prospecting, strategic outreach, and effective lead management.
Detailed Primary Responsibilities:
Prospect and identify potential customers through research, outbound calls, emails, social outreach, and networking.
Qualify inbound and outbound leads to ensure alignment with Alpha Technologies' target market and product offerings.
Build and maintain a healthy pipeline of qualified opportunities to support regional sales targets.
Collaborate closely with the Regional Sales Manager, Marketing, and Territory Sales Managers to develop tailored engagement strategies and hand off qualified leads.
Utilize CRM tools to track, manage, and report on lead generation activities and progress.
Stay informed about industry trends, competitive offerings, and emerging technologies to effectively position Alpha Technologies' solutions.
Participate in regular sales meetings and contribute to continuous process improvements for lead generation and conversion.
Education & Experience:
Bachelor's degree in Business, Marketing, or a related field (or equivalent experience).
1-3 years of experience in sales, business development, or a customer-facing role. (Preferred)
Exceptional organizational, attention to detail, and time-management skills.
Outstanding written and verbal communication skills.
Proficient in Microsoft Office and advanced web applications.
Location:
U.S.
Other:
Travel:
Compensation
A competitive compensation package will be designed that includes base and bonus opportunity.
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. EOE/AA/M/F/Vet/Disability
Sales Consultant
Cincinnati, OH jobs
Job Details Mercedes Benz of Cincinnati - Cincinnati, OH $75000.00 - $100000.00 Commission Opening ShiftDescription
Mercedes Benz of Cincinnati, part of Hudson Automotive Group, is on the lookout for a motivated and career-driven Automotive Sales Consultant to join our growing team. Hudson Automotive is one of the largest and fastest-growing automotive dealer groups in the Southeast U.S., and we're passionate about delivering an exceptional customer experience. If you're an experienced Automotive Sales Associate, or an accomplished Sales professional looking to join a top-performing operation, it's time to shift your career into gear with Mercedes Benz of Cincinnati!
What do we offer?
Top Compensation: Our top-performing Sales Consultants earn up to $100K+ annually
Schedule: Flex Schedule
Hudson Academy: Continuous Employee professional development
Paid Time Off: Full-time employees can accrue up to 10 PTO days per year.
Medical, Dental, Vision, and Life Insurance
401k program
Employee discounts on vehicles & services
Who are we looking for?
Customer Centric sales professional looking for a career.
Serious appetite for continuous professional development.
Energetic team player who loves collaborating with a team.
Self-Motivated individual who is competitive and coachable.
Qualifications:
Must have a valid driver's license and be able to successfully pass a Motor Vehicle Record (MVR) check.
Track record of strong automotive sales performance (preferred).
Proven experience delivering world-class customer experience in a high-volume retail environment.
Ability to successfully guide customers as they navigate the sales process.
Excellent communication skills and a strong amount of emotional intelligence.
Are you ready to work in a rewarding, high-energy environment, and state-of-the-art facility? Come take the next step of your career with Hudson Automotive Group!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.