Manager, Practice Operations - Talent Services
Service Operations Manager Job in Hattiesburg, MS
The Manager, Practice Operations role is a hybrid position that performs a wide range of project or initiative duties, splitting time between strategic project management activities and operations initiatives. 50% of the role will be spent directly supporting the National Talent Services (TS) Leader and 50% will be spent directly supporting Talent Services Operations' programs and services. This role coordinates strategy, plans initiatives, manages project/initiative work teams on a day-to-day basis, sets and organizes agendas, and communicates to key stakeholders and executive leadership regarding projects/initiatives.
Work you'll do
You will operate as both an extension of and leverage to the National Talent Services Leader and will have significant responsibilities in supporting the development and execution of:
Provides oversight and a strategic POV to create and drive compelling communications to enable leadership alignment and stakeholder engagement in the implementation of strategy, business initiatives, special projects, and organizational and cultural changes.
Leverages USI knowledge and relationships to provide USI insights into communications, culture and change efforts and strategic projects.
Produces/leads production of key events (TS AHMs, US virtual and live roadshows, leadership meetings, culture-related events, etc.) and overall meeting cadence to support effective collaboration across teams and transparent communication at all levels within TS.
Manages TS communication protocols, including internal social networking sites, calendars, requests for information, distribution lists and mailboxes.
Develops compelling, logically structured presentations and deliverables that will be shared at the TS and Talent leadership level.
Identifies, assists and leads strategic initiatives to achieve cross-TS priorities and make progress towards our TS vision.
The Manager will also serve as an integral part of the TS Program Management team, leading initiatives focused on the design, development, evaluation, and delivery of new or enhanced programs and services which promote the continued growth, evolution and innovation of the TS organization. You will be engaged in work associated with TS governance, communications, culture, service delivery, leadership support and advancement of the TS vision and operating principles:
Leads operations-related projects by establishing clear objectives, scope, and quantify impact/value; building and managing to project plan/timeline; managing the delegation and completion of work; identifying project issues and risks and proposing mitigation tactics and strategies; and measures value-created and impact made at the completion of the project.
Partners with other Program Management team members on Service Delivery and governance initiatives to monitor maturity, drive consistency through guiding principles, and implement innovations in how we deliver Talent services.
Manages and serves as a key contributor to the development, program management and operations of the TS Career Apprenticeship Program (CAP) which includes launching the program, overseeing the project team, working with leadership on identifying positions for the program, soliciting and selecting CAP fellows, managing the CAP process and working with stakeholders.
Assists with supporting and leading strategic efforts for the Talent Agile Workforce Gig Program which includes partnering with other Program Management Managers to continually enhance and expand program.
The mission of Talent Services (TS) improves efficiencies and operational excellence, delivers strategic and transactional services, institutionalizes operations efficiencies and quality and enhances ability to scale and reduce cost structure.
Bachelor's Degree; Minimum seven years of related experience
Strong project management/delivery and "upward management" skills for working with senior leaders
Strong executive communication skills, including virtual facilitation and presentation expertise
Ability to manage change from many points of view and adjust messaging based on varying stakeholder groups
Consultative approach toward clients and ability to influence others
Excellent program/project management skills
Ability to think both strategically and tactically
Ability to manage ambiguity
Apply problem-solving skills
Must be flexible and comfortable with ambiguity
Understanding of Talent operating model and processes
Proficiency in Microsoft Office (PowerPoint, Excel, and Word mandatory)
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Project Management Professional (PMP) certification
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $86,425 to $177,470.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.