Lumeris jobs

Your Future is our Future At Lumeris, we believe that our greatest achievements are made possible by the talent and commitment of our team members. That's why we are actively seeking talented and collaborative individuals who are passionate about making a difference in the healthcare industry. Join us today as we strive to create a system of care that every doctor wants for their own family and become part of a community that values its people and empowers you to make an impact. Position: Brand Correspondent Position Summary: Lumeris is redefining how healthcare is delivered with Tom, our AI-powered Primary-Care-as-a-Service (PCaaS) platform. As Tom expands nationally, the way we tell our story-and the stories of the physicians, partners, and patients who experience its impact-has never mattered more. We're looking for a Brand Correspondent who can help shape how Tom and Lumeris show up in the world. This role blends reporting, content creation, social strategy, and on-the-ground storytelling. You'll work directly with leaders across communications, brand, marketing, product, and clinical teams to capture meaningful moments and turn them into narratives that elevate understanding of who we are and the future we're building. : What You'll Do * Execute the brand content calendar across social, video, and emerging channels with a focus on clarity, consistency, and momentum. * Capture and produce short-form video-thought leadership clips, event recaps, customer-site stories-with minimal setup and fast turnaround. * Serve as Lumeris' brand correspondent: attend internal and external events, leadership meetings, tradeshows, and customer visits to source content, interview stakeholders, and craft public-facing stories. * Manage day-to-day social media activity, including publishing, community engagement, performance monitoring, and continuous optimization. * Partner closely with Product, Events, Creative, Communications, and Clinical teams to uncover story opportunities, schedule interviews, and ensure brand alignment across all channels. * Track performance metrics (engagement, reach, views), surface insights, and recommend iterative improvements to strengthen our presence. * Stay ahead of social trends, new formats, and emerging tools; support experimentation and channel pilots as we scale our brand footprint. . What You Bring * ~5 years' experience in content, social, video, brand, or journalism roles-ideally within B2B tech, health tech, or similarly complex environments. * Proven ability to shoot, edit, and publish short-form video using tools such as Adobe Premiere, Final Cut, After Effects, CapCut, or Photoshop. * Strong storytelling instincts with the ability to interview, distill, and translate insights into compelling narratives; experience acting as a "brand journalist" or correspondent is ideal. * Hands-on experience managing LinkedIn, YouTube/Shorts, and X, plus familiarity with scheduling and analytics platforms. * A self-starter mindset with comfort operating in the field, working with limited setup, and executing rapid-turnaround content. * Strong relationship-building and stakeholder-management skills, including partnering with senior leaders or subject-matter experts. * Ability to manage multiple short-cycle content projects while maintaining attention to detail and deadlines. Nice to Have * Experience in healthcare, value-based care, or health tech. * Prior work capturing content at events, tradeshows, or customer sites. * Basic design ability in Canva or Figma; familiarity with livestream or multi-camera setups. * Awareness of HIPAA and compliance considerations when producing content in clinical settings. Why This Role Matters This is a high-impact position at the intersection of brand building, storytelling, and industry transformation. You'll help define how Tom-and Lumeris-communicate innovation, partnership, and real patient impact. Your work will shape external perception, elevate our leaders' voices, and strengthen how customers, partners, and the healthcare industry see the future of AI-powered primary care. Pay Transparency: Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements. The hiring range for this position is: $72,800.00-$97,400.00 Benefits of working at Lumeris * Medical, Vision and Dental Plans * Tax-Advantage Savings Accounts (FSA & HSA) * Life Insurance and Disability Insurance * Paid Time Off (PTO, Sick Time, Paid Leave, Volunteer & Wellness Days) * Employee Assistance Program * 401k with company match * Employee Resource Groups * Employee Discount Program * Learning and Development Opportunities * And much more... Be part of a team that is changing healthcare! Member Facing Position: No- Not Member or Patient Facing Position Location: Boston, MA Time Type: Full time Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment. Disclaimer: * The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential job duties and responsibilities. Lumeris is an EEO/AA employer M/F/V/D.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Management Consultant for ServiceNow Finance & Supply Chain Solutions About the role This role is a functional and technical expert consulting with corporations on their digital transformation journey powered by implementing ServiceNow's Finance & Supply Chain solutions which includes Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), Accounts Payable Operations (APO), Finance Case Management, Legal Service Delivery (LSD), and Contract Management Solutions. This Advisor role will be the SME within ServiceNow Expert Services (who provide product expertise, in partnership with ServiceNow Product Management), providing expert advisory and building strong executive client relationships within the framework of a strategic program or project with ServiceNow implementing these solutions. This role will be pre-eminent ServiceNow representative for the Finance, Supply Chain and/or related organizations (Finance, Procurement, Supplier Management, Contracting, etc.) and will be the connective tissue between all the aforementioned parties, while ensuring an outstanding Client experience for the Finance organizations, and the Program's Steering Committee. Consultation must be based on best practices with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges - bringing solution guidance, business acumen and deep product expertise, innovation, and industry knowledge capital to our client. Responsibilities · Serve as primary executive point-of-contact on projects, focused on improvements in the client's Finance, Supply Chain and/or related organizations using ServiceNow's Finance & Supply Chain and related Solutions. · Guide the client and the business areas (mentioned in the direct bullet above) in defining their ServiceNow strategy, ensuring alignment with their digital transformation objectives while leveraging your deep understanding of the platform's capabilities. · Understand customer requirements in collaboration with ServiceNow Expert Services and align them with ServiceNow Expert Services, Product Success and Client Sales Teams to drive high-value impact for the Client in a roadmap for the current engagement, and the Client's roadmap beyond it. · Align Client to defined roadmap and report/monitor ongoing progress against it, managing client executives and stakeholders - in partnership with ServiceNow Expert Services - to mitigate blockers to drive success, keeping the in-progress engagement on track. · Define, at a solution and design level of detail, technical and functional solutions aligned with our client's business problems and ServiceNow Implementation Best Practices, providing options with pros, cons, and risks. · Serve as a liaison between Client and ServiceNow (including ServiceNow's internal organizations) as a leadership point of contact for addressing challenges and concerns. · Collaborate with the ServiceNow Expert Services Team to monitor for scope creep and resolve critical path technical issues. · Build and nurture strong, trusted advisory relationships with client executives and stakeholders in the client's Finance, Supply Chain and/or related organizations, facilitating effective communication and collaboration between their corporation and ServiceNow. · Advise client on optimizing their service management processes, leveraging benchmarks and best practices across the various organizations. · Stay abreast of ServiceNow product developments, industry trends, and emerging technologies like AI to identify opportunities for innovation and provide strategic insights to clients. · Lead office hours, formal presentations, webinars and other learning events tailored to field delivery stakeholders (advisory, delivery, GTM, etc.) to showcase customer use cases and successes · Enable and mentor other members of the ServiceNow delivery team and partner ecosystem · Support sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives, Solution Sales Executives/Consultants, and Sales Account Executives Qualifications · 10+ years of management consulting experience. · At least 8+ years of experience with ServiceNow and other related solutions include SAP ECC, JD Edwards, Coupa, and/or Oracle required. · Candidates should have significant experience with ServiceNow or similar digitalization platforms and successfully lead end-to-end transformation projects across Finance, Supply Chain and/or related organizations. · ServiceNow Source to Pay (SPO), Supplier Lifecycle Operations (SLO), Accounts Payable Operations (APO), Legal Service Delivery Accreditations are preferred, Custom Application Developer (CAD) certification a plus. · Excellent executive communication, presentation, and stakeholder management skills are required. · Experience creating implementation design artifacts, conducting solution presentations and obtaining customer acceptance of solution design. · Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams. · A strong technical background, including application development, software lifecycle management, and system integrations, is also necessary. · Fluency in English is mandatory, and the ability to travel may be required. For positions in this location, we offer a base pay of $146,400 - $256,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. What you get to do in this role: Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.) Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap Identify the right specialist/ support resources to bring into a deal, at the right time Qualifications To be successful in this role you have: Candidate must reside in the state of TN (preferably Nashville area) to visit accounts Candidate must have experience selling into Healthcare accounts (Provider preferred) Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years of sales experience within software OR solutions sales organization Experience establishing trusted relationships with current and prospective clients and other teams Experience producing new business, negotiate deals, and maintain healthy C-Level relationships Experience achieving sales targets The ability to understand the "bigger picture" and our plans around IT Experience promoting a customer success focus in a "win as a team" environment Willingness to travel up to 50% Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description We're in growth mode across the AMS region-and looking for a seasoned, strategic, and high-impact Services Sales Leader to drive our Professional and Strategic Services business. This role comes with a clear booking and revenue target and will be a key force behind expanding ServiceNow's footprint through business transformational, value-led services engagements all configured on the ServiceNow AI Platform. You will not only lead a high-performing team but also serve as a strategic pillar of our Customer Excellence Group (CEG) organization-working across functions to influence customer adoption, retention, and value realization. This role is central to our mission: to make ServiceNow the best buying decision our customers have ever made. This role isn't just about growth-it's about AI and Business transformation. You'll be responsible for driving large, complex, and transformational service-led deals with some of the most strategic customers across the region, while also coaching and developing your team to build those same capabilities. What you get to do in this role: Own the sales strategy for Services (Professional services and Customer Success) , aligning with all Field Sales, Partners, and Marketing to deliver a seamless “land‑and‑expand” motion Develop and close business and technology lead transformational, end to end services deals that elevate the customer relationship and accelerate business value realization Coach and mentor your team to identify, shape, scoping and close complex service engagements , building long-term capability across the region Own and deliver against a defined Services booking and revenue target across Drive consistent forecasting, pipeline growth, and operational discipline to support predictable bookings, margin and revenue and well as qualify opportunities and scoping. Recruit, develop, and lead a high-performing GTM team with a focus on coaching, development, and quota & participation performance Partner with field teams on opportunity qualification, pipeline health, territory planning, and account strategies Build deep, trusted relationships with customer C‑suite and internal stakeholders across functions Collaborate closely with Services Sales Pre-Sales, Services Delivery, Product Management, Customer Success, and Field Sales Qualifications What Success Looks Like Exceeded Services-led bookings and revenue across Closed high-value transformational deals that materially impact customer strategy and platform adoption Develop a high-performing Services Sales team with repeatable plays for value-based selling Aligned regional efforts to CEG's broader KPIs, influencing outcomes well beyond services sales, such as NPS, Gross Retention and Net New Licenses Sales Strengthened cross-functional relationships across Field, Services Delivery, and Customer Success 15 years of services selling experience in a quota carrying role or equivalent 5 years minimum in a leadership role in services sales or equivalent Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Internship Program Overview At ServiceNow, we're looking for students who want to learn, grow, and take a giant step early in their career, all while making a giant impact. We offer 12-week internship opportunities all over the world across various business functions. Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team building activities. Additionally, interns will have access to online learnings and dedicated Summer Coach to further grow their careers with us If you want to make work, work better, we want you. What you will do You'll join our Service Offering team within Product Strategy and Service Portfolio-a group focused on helping customers get value from ServiceNow faster through service offerings our sales teams can confidently sell. As a Service Offering Automation Intern, you'll build AI-powered solutions that transform how our sales teams work. Using ServiceNow's AI Platform, you'll build Now Assist AI Skills (specialized capabilities that understand and act on specific tasks) and AI Agents (autonomous assistants that can reason, make decisions, and take action across workflows). Your work will help sales teams: Spot service opportunities and match them to the right offerings Scope engagements faster and more accurately Position solutions more effectively to customers Generate proposal documentation in a fraction of the time Why this matters: AI Agents and associated skills are among the most in-demand capabilities in enterprise tech right now. You'll gain hands-on experience building them on a platform used by 85% of the Fortune 500-real skills you can take anywhere. Qualifications What we're looking for and who you are: Currently enrolled at an accredited university pursuing a degree in Computer Science, Engineering, or a similar field relevant to the role. On track to graduate between May and June of 2027. Passion for and hands-on experience with AI tools, with experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. Tech-savvy with strong organizational and communication skills with an ability to think big and deliver projects from conception through completion. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. A “let's get it done” attitude with ability to effectively collaborate in a matrix organization and build meaningful relationships with internal stakeholders such as sales, delivery excellence, AI Center of Excellence, automatous automation teams, deal desk and business operations. Previous work and internship experience are a plus. *This role is not eligible for employment-based sponsorship *This role is not eligible for relocation About ServiceNow ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over ~6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies. Learn more on Life at Now Blog Blog and hear from our employees about their experiences working at ServiceNow. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **Who is ServiceNow?** At ServiceNow, we're looking for students who want to learn, grow, and take a giant step early in their career, all while making a giant impact. We offer 12-week internship opportunities all over the U.S. across various business functions. Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team building activities. Additionally, interns will have access to LinkedIn Learning online and dedicated Summer Coach to further grow their careers with us! **Technical Program Management** + Execute large, complex, cross-functional projects + Apply solid judgment across multiple competing priorities + Engage and build relationships with cross-functional teams and stakeholders to ensure that successful software development delivery, on time with high quality + Provide risk management tracking and clear status reporting to leadership team **Who YOU are:** + 0-1 years of experience in global operations, partner management, or program coordination. + Pursuing a bachelor's degree and on track to graduate in the **Spring of 2027.** + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. + Strong attention to detail and excellent communication skills + High levels of creativity and quick problem-solving capabilities + Demonstrated project management experience from previous internship, or academic or personal projects + Ability to obtain and maintain work authorization and commit to a 12-week internship ***This role is not eligible for employment-based sponsorship** ***This role is not eligible for relocation** Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description This role sits within the Customer Excellence Group (CEG) serving ServiceNow Regulated Industries customers. Our purpose is to accelerate platform adoption and deliver relevant industry outcomes that realize our customers' transformation ambitions. We do this through a portfolio of services delivered by world-class consultants and success professionals, proven leading practices, methodologies, and tools, and a strong ecosystem of partners. What you get to do in this role As a Go-To-Market (GTM) Director , you will lead a team of Services Account Executives (SAEs) who sell Customer Success offerings, Implementation and Advisory Services that drive adoption, value realization, and business outcomes for our customers. Lead, coach, and scale a high-performing SAE team across Regulated Industries; set a talent strategy, build bench strength, and create an attractive place to work. Own the services GTM plan for your market area: coverage model, territory plans, target account lists, quota setting, and end-to-end forecast governance. Create net-new pipeline and accelerate pursuits; guide value-based selling motions and executive alignment (VP/CxO) to shape multi-year roadmaps and outcomes. Partner across ServiceNow (Software Sales AEs, CEG, Solution Sales, Product BUs, Marketing) and with our delivery partners to design winning pursuit strategies and delivery approaches. Run high-quality deal reviews : solutioning/scoping oversight, proposal excellence, commercial strategy, pricing guardrails, and margin/viability checks. Drive customer value realization : attach the right mix of services to product sales, align on success plans, and ensure time-to-value and adoption milestones are achieved. Strengthen the ecosystem : define partner strategy and mix, enable partner readiness, and resolve resourcing gaps to ensure the right talent is on every engagement. Be a data-driven operator : inspect pipeline health, coverage, velocity, win rates, attach rates, forecast accuracy, delivery utilization, and gross margin, acting quickly on insights. Champion culture and change : set clear objectives, foster accountability, reward creativity and innovation, and model adaptability in a dynamic, competitive environment. Leadership competencies Talent builder: Identifies capability gaps, attracts key talent, and establishes coaching/mentoring to grow future leaders. Executive influence: Crafts compelling business cases, gains buy-in, and negotiates skillfully with internal and external stakeholders. Operational rigor: Aligns plans across teams, allocates resources to priorities, and sets aggressive yet realistic timelines. Innovation & agility: Challenges teams to generate breakthrough ideas and embeds flexibility in structures, systems, and culture. Customer obsession: Creates urgency around meeting customer needs; builds broad internal/external networks to stay ahead of industry shifts and amplify impact. Qualifications To be successful in this role, you have 10+ years of enterprise services sales leadership (SaaS/professional services), including leading quota-carrying teams . Proven success in regulated industries (e.g., Healthcare & Life Sciences, Financial Services) and in post-sales adoption/value realization motions. Demonstrated excellence in executive engagement, solutioning/scoping, complex deal leadership , and partner ecosystem management. Strong operating cadence around forecasting, pipeline inspection, and performance management; comfort with dashboards and metrics. A builder's mindset: establish standards, simplify processes, and scale what works-without losing speed. Exceptional communication skills; able to align diverse stakeholder groups to decisive action. Key performance indicators Services bookings & growth , attach rate to product sales, and win rate Pipeline coverage & velocity , forecast accuracy Delivery utilization and revenue realization Time-to-value , adoption milestones , CSAT/NPS , and renewal impact/uplift Location & travel Flexible/remote within the region; ~25-40% travel depending on customer and team needs. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Team The Expert Services team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Expert Services team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Technical Consultant, Security Operation Workflow is the functional and technical expert of a customer engagement team - consulting with customers and configuring the ServiceNow Security Operations products based on configuration best practices - all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: Be the technical expert in how to best support Security Operations by configuring Security Operation Service Delivery using ServiceNow best practices focused on configuration vs. customization Support the engagements efforts for Security Operation specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Advise customers in their efforts to take advantage of the ServiceNow Security Operation Solution's standard capabilities in their efforts to improve their Security Operation processes Lead customer design workshops focused on ServiceNow Platform and Security Operation Solution technology Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them Guides and provides ad-hoc oversight/training for the customer's future system administrators throughout the engagement Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes Develop required integration components (SSO, LDAP, etc.) with multiple systems Develop required portal components Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution Juggle multiple and complex projects/initiatives Promoting continuous improvement practices for delivery/engagement materials Supporting specific sales activities when required · Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request · Up to 50% travel annually, driven by customer needs and internal meetings Qualifications To be successful in this role you have: A current ServiceNow Certified System Administrator (CSA) certification. We preferer Candidates who have relevant Solution-Specific Certified Implementation Specialist designations (e.g., CIS-SIR, e.g. CIS-VR, CIS-CSM, etc.) or any ServiceNow Implementation certification. At least 2 years of configuration/development experience for complex, highly-capable, technologies - inclusive of integrations and portals Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an Security Operation environment, while providing thought leadership to Security Operation sponsors/stakeholders in solving business process and/or technical problems Experience with Web Technologies (JSON, HTML, JavaScript, Web Services, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity Proven team player and team builder Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

ACI Speedpay is a leading bill payment platform serving thousands of billers across industries-from utilities and government to education and healthcare. As SVP, Strategy & Executive Operations, you will be the strategic architect behind our next chapter of growth. This role blends enterprise strategy, ecosystem partnerships, innovation leadership, pricing strategy, and executive orchestration to ensure Speedpay stays ahead of market shifts and delivers unmatched value to our clients and partners. Key Responsibilities Strategy & Growth Leadership Define and evolve ACI Speedpay's multi-year strategy in alignment with market trends, customer needs, and corporate objectives. Lead strategic planning cycles, including market analysis, competitive intelligence, and growth scenario modeling. Identify and evaluate biller-specific M&A opportunities that enhance Speedpay's capabilities, vertical depth, or geographic reach. Partner with HR, Finance, Product, and Sales to align strategic priorities with execution roadmaps. Ecosystem Partnerships Own and expand Speedpay's partnership strategy across three pillars: Distribution Partnerships: Drive reach through channel alliances, resellers, and embedded finance models. Product Partnerships: Integrate complementary technologies to enhance Speedpay's value proposition. Payment Partnerships: Deepen relationships with processors, networks, and alternative payment providers to expand payment options and economics. Negotiate and structure strategic deals, ensuring mutual value and long-term alignment. Innovation & Market Leadership Lead cross-functional innovation initiatives to anticipate and respond to market shifts (e.g., real-time payments, AI-driven billing, embedded finance). Partner with Product and Marketing to define “what's next” for Speedpay-new capabilities, vertical expansions, and disruptive models. Represent Speedpay in industry forums, partner summits, and innovation councils. Pricing Strategy Own Speedpay's pricing strategy across biller segments, product lines, and partnership models. Develop frameworks for value-based pricing, margin optimization, and competitive benchmarking. Collaborate with Finance, Sales, and Product to ensure pricing aligns with customer value, market dynamics, and business goals. Monitor pricing performance and recommend adjustments to drive growth and profitability. Chief of Staff to GM, Speedpay Serve as a strategic thought partner and operational right hand to the GM of ACI Speedpay. Drive executive alignment, prepare board-level materials, and ensure strategic initiatives are executed with precision. Lead internal communications, rhythm-of-business planning, and cross-functional coordination across the Speedpay leadership team. Act as a force multiplier-translating vision into action, and ensuring clarity, accountability, and momentum. Leadership Qualities Strategic Visionary: Sees the big picture and connects dots across markets, teams, and technologies to shape Speedpay's future. Trusted Executive Partner: Operates with discretion, empathy, and precision-earning trust across the C-suite and board. Enterprise Influencer: Drives alignment across Product, Sales, Finance, and Operations through clear communication and collaborative leadership. Builder of High-Performing Teams: Attracts, develops, and empowers talent to deliver strategic outcomes with speed and accountability. Change Catalyst: Leads through ambiguity, inspires action, and ensures clarity during transformation and growth. Operationally Rigorous: Balances bold thinking with disciplined execution, ensuring initiatives are measurable, scalable, and impactful. Qualifications 15+ years in strategy, partnerships, or general management roles within payments, fintech, or enterprise SaaS. Proven experience leading strategic planning, partnerships, and innovation initiatives at scale. Strong understanding of biller ecosystems, payment flows, and pricing models. Exceptional executive communication, stakeholder management, and cross-functional leadership skills. Experience with M&A strategy and integration preferred. MBA or equivalent experience in business, strategy, or finance. What Success Looks Like ACI Speedpay has a clear, differentiated strategy and is executing against it. Strategic partnerships are driving measurable growth, innovation, and market leadership. Pricing models are optimized for value and margin. The leadership team is aligned, focused, and empowered. Speedpay is seen as a visionary leader in the bill payment space. In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package-all within an innovative and collaborative work environment. Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at ******************** or careers.aciworldwide.com and reference job #17433. ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally. Important Notice About Recruitment Scams Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company (******************** / @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment. #LI-LL1 #LI-Remote

Your Future is our Future At Lumeris, we believe that our greatest achievements are made possible by the talent and commitment of our team members. That's why we are actively seeking talented and collaborative individuals who are passionate about making a difference in the healthcare industry. Join us today as we strive to create a system of care that every doctor wants for their own family and become part of a community that values its people and empowers you to make an impact. Position:Functional Team Lead, AI & Clinical WorkflowsPosition Summary:The Functional Test Lead will own the test strategy, planning, and execution for AI-based workflows ensuring accuracy, usability, and compliance across patient-facing and clinical applications (e.g., AI agent, BNA, Client Configurations, etc). This role ensures that product releases meet business expectations, clinical safety, and user trust.: Responsibilities Define and execute end-to-end functional test plans for AI-driven workflows. Lead manual, exploratory, and integration testing across patient journeys. Collaborate with clinicians and UX to evaluate usability and human factors in AI-assisted workflows. Translate product stories and acceptance criteria into detailed test cases. Validate conversation quality, data accuracy, and edge cases in AI interactions. Hands on experience in manual testing, specifically focused on validating AI-driven products and features. Incorporate explainability, fairness, and bias testing into QA lifecycle. Partner with Product, Data Science, and Engineering to clarify requirements. Maintain traceability from requirements → test cases → defects → release signoff. Mentor functional testers and coordinate user acceptance testing (UAT). Contribute to QA dashboards and quality KPIs (defect density, release health). Qualifications Bachelor's in Information Systems, Healthcare Informatics, or related field. 6+ years of experience in QA/QE, with 2+ years in a functional team. Strong understanding of testing AI systems, rule engines, or data pipelines. Experience validating AI decision support products Experience using tools like TestRail, Jira, and Azure DevOps. Solid understanding of healthcare data (FHIR, HL7, claims, EMR). Excellent analytical, communication, and documentation skills. Strong understanding of quality metrics, risk-based testing, and validation processes. Working Conditions This position operates primarily in an office or remote work environment, with standard business hours. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Pay Transparency: Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements. The hiring range for this position is: $105,780.00-$142,142.25 Benefits of working at Lumeris Medical, Vision and Dental Plans Tax-Advantage Savings Accounts (FSA & HSA) Life Insurance and Disability Insurance Paid Time Off (PTO, Sick Time, Paid Leave, Volunteer & Wellness Days) Employee Assistance Program 401k with company match Employee Resource Groups Employee Discount Program Learning and Development Opportunities And much more... Be part of a team that is changing healthcare! Member Facing Position: No- Not Member or Patient Facing PositionLocation:MassachusettsTime Type:Full time Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment.Disclaimer: The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential job duties and responsibilities. Lumeris is an EEO/AA employer M/F/V/D.

Your Future is our Future At Lumeris, we believe that our greatest achievements are made possible by the talent and commitment of our team members. That's why we are actively seeking talented and collaborative individuals who are passionate about making a difference in the healthcare industry. Join us today as we strive to create a system of care that every doctor wants for their own family and become part of a community that values its people and empowers you to make an impact. Position:Sr. AccountantPosition Summary:Maintains and controls the general ledger accounts and is essential to the operations of the Finance Department. Prepares financial statements and assists with the generation and preparation of complex monthly financial reports. Serves as the first line of defense for accounting issues and adherence to internal controls. Trains, supports, and shares knowledge with junior team members.: Primary Responsibilities Utilizes strong accounting knowledge to prepare journal entries by maintaining records and files. Prepares complex reconciliations for month-end close. Reconciles complex balance sheet accounts for various financial statement areas. Assists in preparation of weekly Cash Forecast. Prepares weekly and monthly Bank Reconciliations. Provides problem-solving support to junior team members. Assists with with monthly, quarterly, and year-end closings. Works directly with external auditors to assist and support financial statement, SOC 1 and SOC 2 audits. Tracks Capital Expenditures and maintains depreciation schedule. Participates in internal control initiatives, including compliance with monthly control procedures and process documentation. Identifies problems and recommends solutions and process improvement opportunitites across the team. Guides and/or contributes to complex cross-functional projects. Qualifications Bachelor's degree in Accounting/related field or equivalent 5+ years of relevant accounting experience or the knowledge, skills, and abilities to succeed in the role Strong understanding of Accounting and financial operations best practices, including financial records-keeping procedures Sharp communication skills with the ability to interact effectively at all levels Proficient with MS Office Suite Ability to support implementing process improvements and initiatives Ability to impact results, oversee and prioritize workload, handle multiple projects simultaneously, and respond to changing demands/timelines Strong interpersonal, research, critical thinking, and problem-solving skills, including the ability to interpret, conceptualize, and disseminate data/regulations/information in a readily understandable manner Effective training and mentoring skills Required to pass a credit check Experience with NetSuite is a plus Working Conditions While performing the duties of this job, the employee works in normal office working conditions. #LI-Remote Pay Transparency: Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements. The hiring range for this position is: $72,800.00-$97,400.00 Benefits of working at Lumeris Medical, Vision and Dental Plans Tax-Advantage Savings Accounts (FSA & HSA) Life Insurance and Disability Insurance Paid Time Off (PTO, Sick Time, Paid Leave, Volunteer & Wellness Days) Employee Assistance Program 401k with company match Employee Resource Groups Employee Discount Program Learning and Development Opportunities And much more... Be part of a team that is changing healthcare! Member Facing Position: No- Not Member or Patient Facing PositionLocation:Remote, USATime Type:Full time Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment.Disclaimer: The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential job duties and responsibilities. Lumeris is an EEO/AA employer M/F/V/D.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description ServiceNow is seeking Enterprise Architects to join our Team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the “platform of platforms” vision. We act as technical leaders for our customers most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build customer trust and architect best in class solutions. While collaborating with customers, partners, and the wider ServiceNow sales team, the right candidate will create and communicate high-level architectures and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level. The Enterprise Architect will elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model. The Enterprise Architect will also lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners. What you get to do in this role: Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow Work with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions. Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels Work with architecture development methods, modelling approaches and architecture patterns for integration Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey. Provide thought leadership and collaborate with internal ServiceNow business units Identify, lead and contribute to the creation of best practices, white papers, workshops, etc Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas. Willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better. 15 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery focused role. Successfully lead diverse teams to reach challenging goals and can leverage organizational networks to get things done. A track record of success in using Human Centered Design techniques to explore the customers current reality and set a vision for the future. Expertise designing, implementing and managing advanced architectures in an application domain and integrating multiple systems or platforms A proven track record of success with Enterprise Architecture or Application Architecture; pre-sales in a software vendor, in a large Enterprise or professional services environment. Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc. Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc. Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions Experience presenting architecture concepts, designs, and goals to technology leaders and partners TR21 For positions in this location, we offer a base pay of $171,675 - $283,275, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: As a Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of new projects, as well as managing and navigating the customers' during these projects. What you get to do in this role: Manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the projects. Provide weekly/monthly, quarterly updates to the customer as well as to internal executive teams Manage each phase of the project and be able to navigate the cross-functional team, both internal and external Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project. Develop and present the value proposition to the customer as part of the initiative and on-going collaboration Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results. Identify gaps between actuals and plan of record, proposing solutions and driving resolutions. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Minimum of 12 years of high-tech/SaaS industry experience 8+ years in Customer Engagement roles Prior experience with implementing or supporting ServiceNow products in an Enterprise Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes Experience with analytics and understanding of metrics and KPIs (as defined) Thought leadership and strategic thinking Ability to gather and analyze data to understand the pros and cons of different decisions and options Ability to communicate abstract ideas clearly and independently manage complex project objectives Excellent negotiation and persuasion skills. Facilitation skills in leading and planning meetings, reviews, and retrospectives. Strong customer orientation and an innate ability to anticipate and act Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement Ability to learn quickly and pick up tools, systems, and processes in a short amount of time Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically BS/BA degree in computer science, engineering or related discipline preferred Travel up to 50% Certification: ServiceNow CSA or willingness to obtain the certification within the first 90 days of employment Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming our candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Design and deploy networks based on business and technical requirements. Partner with project and program managers to meet overall timelines and resolution of issues. Operate and troubleshoot networks to identify and resolve issues quickly. Take a lead role in the engagement and mitigation of outage causing events or issues. Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system. Perform non-critical investigations into functionality that is not working as desired. Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage. Review, consult and prepare for planned change introduction to production environment. Participate in rotating “on call” schedule with other members of the team including weekends. Partner with teams to plan and execute software code upgrades and device maintenance. Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements. Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives. Sample first 6-month deliverables Quickly integrate into the environment and gain a solid understanding of network architecture, organization, and process/procedures. Deploy capacity into a datacenter based on demand. Participate in incident bridges and serve as the networking engineering resource to troubleshoot and mitigate outages. Take ownership of a minimum of two datacenters perform all sustainment engineering functions. Partner with the SRE team to identify and solve one network process issue. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 4+ years of experience in networking with a solid foundation in routing, switching, security and load balancing. Experience with network firewall administration. Palo Alto, Cisco ASA, Fortigate Hands on experience with load balancer administration including F5 BigIP, NGINX, NetScaler Experience in working on Internet and data center networks. RedHat/CentOS linux. Virtualization and container management. Kubernetes, OpenStack, linux KVM Scripting and automation: bash/python is a plus. High performance computing. GPGPU, Infiniband, RoCEv2 is a plus Continuous Integration/Continuous Deployment (CI/CD): using DevOps, Bit Bucket, GitHub. Possess a solid understanding of and have experience with most of the following network technologies: BGP, OSPF, HSRP/VRRP, IPSEC, SNMP, ECMP. Deep, hands-on experience with TCP/IP protocols including capturing and analyzing traffic with Wireshark and/or other tools. Familiarity with Cisco IOS and JunOS operating systems required. Ability to partner with peers who are globally distributed is a key part of this role. Passion for customer experiences and focus on delivering high quality support. Strong communication skills and empathy for customers. Ability to learn new technology in a fast-paced environment. Ability to deal with ambiguity, efficient time management with competing priorities. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Commercial Account Executive will produce new business sales revenue from software licenses within customers in the Philadelphia area with 1,000 to 5,000 employees. This will be achieved through territory planning, including researching prospect customers, using business development strategies and completing field-based sales activities within an assigned territory. What you get to do in this role: The Commercial Account Executive builds relationships within Mid-Market clients while achieving quarterly and annual sales quotas for an assigned territory. Develop and run a sales strategy in the allocated territory with a target prospect list, and a regional sales plan Partner with the marketing team to initiate marketing plans to increase growth Qualify prospects and develop new sales opportunities and ongoing revenue streams Arrange and conduct initial product demonstrations and presentations Lead ongoing account management to ensure customer satisfaction and improve additional revenue streams Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help their IT roadmap Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 3+ years of experience in a Commercial Account Executive (or equivalent) role within the IT industry Experience achieving sales targets Ability to work in a matrixed support organization and using multiple virtual specialists Executive-level relationship management experience Ability to provide transparency to sales process with excellent CRM hygiene Travel: 10-20%, and in some cases up to 30% Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description We are seeking a seasoned and forward-thinking AI Value Methodology Analyst to join our Data & Analytics organization. In this senior individual contributor role, you will play a critical part in shaping how we understand, measure, and communicate the tangible value generated by ServiceNow Products and Artificial intelligence initiatives across the enterprise. Bringing over a decade of experience in data, analytics, and AI, the successful candidate will develop and maintain a comprehensive value methodology framework while also acting as a product owner for analytics experiences that drive adoption, speed, and measurable business impact. What You'll Do: Develop and Maintain Value Methodology Framework Design a standardized, scalable methodology to assess the business value of ServiceNow Products and AI use cases, including productivity gains, efficiency improvements, cost reductions, and revenue enhancements. Define key performance indicators (KPIs), success criteria, and benchmarking metrics for ServiceNow Product and AI adoption and impact across functions. Value Measurement & Monitoring Lead the end-to-end process for value estimation and realization of ServiceNow Products and AI initiatives-spanning the full lifecycle from pilot phases through full deployment. Maintain dashboards, scorecards, and reporting tools to monitor usage trends and value outcomes across the enterprise. Partner across all business functions developing and deploying value models/use cases for comprehensive value attribution and ROI calculations. Stakeholder Engagement & Education Serve as an advisor to sales teams on how to articulate and quantify the value of ServiceNow Products use cases. Translate complex value models into compelling narratives and actionable insights for executive leadership. Analytics Product Ownership Act as a product manager for dashboards and analytics solutions, defining requirements, wireframes, and user journeys that translate complex data into intuitive and actionable insights. Help define the roadmap and vision for how various analytics elements-data, AI insights, and value frameworks-come together to drive decision effectiveness and speed for end users. Collaborate with design, data engineering, and business partners to continuously refine analytics products for usability, scalability, and impact. Governance & Best Practices Establish governance protocols to ensure consistency and transparency in AI value tracking across departments. Maintain a centralized repository of AI use cases, their business impact, and lessons learned to guide future AI investments. Strategic Alignment Ensure value use case assessments align with broader enterprise objectives, digital transformation goals, and innovation priorities. Identify gaps and opportunities where ServiceNow products can deliver new or enhanced business value. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Experience with ServiceNow Products and how they add value to customers Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. 8+ years of experience in data science, analytics, or AI strategy roles, ideally in large-scale enterprise environments. Proven track record of building and implementing business value frameworks or financial impact models for technology initiatives. Strong understanding of AI/ML capabilities, lifecycle, and business applications across functions. Skills Exceptional analytical and quantitative skills with the ability to synthesize complex data into meaningful insights. Strong business acumen and understanding of corporate value drivers. Excellent communication and storytelling skills for executive-level presentations. Experience with tools such as Power BI, Tableau, Excel, and data modeling platforms. Bachelor's degree in a quantitative or business discipline (e.g., Data Science, Economics, Engineering, Business Analytics) FD21 For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: * Build the best cloud software for businesses using a market leading development cloud platform. * Collaborate daily with a team of like-minded developers, product managers and quality engineers using agile software development methodology. * Master new areas and take ownership of features that matter to our customers. * Design features with a core commitment to quality and an eye to how the products will evolve in future releases. * Work in a Scrum-based Agile development process that is light on documentation and meetings and heavy on coding Qualifications To be successful in this role you have: * 0+ years of work experience in software development * Experience with debugging and testing software through a CI lifecycle * Experience with Java, OOP, and Design Patterns * Experience with relational databases such as MySQL and Oracle * Experience with front-end technologies (HTML, JavaScript, CSS) * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * Some working knowledge and ability to use tools to assist with daily tasks (IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) FD21 For positions in this location, we offer a base pay of $96,200 - $139,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Advisory Solution Consultant Strategic HCLS Accounts As a member of our Solution Consulting team, you will have a major impact on our future success by supporting HCLS Solution Sales. You will guide revenue for all of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles. What you get to do in this role: Assist the sales personnel in the qualification of enterprise customer needs and performing pre-demo needs analysis. Participation on strategic accounts as the lead technical advisor Provide mentoring and training to peers and other colleagues in the organization. Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via web meeting. Generation of product demo scripts and scenarios and maintaining demonstration environment(s) Scoping and delivering Proof of Concept/Proof of Value engagements with prospects Responding to Request for Information/Proposal documents Staying current on product developments/releases to a level required for demo and POC/POC Supporting Marketing events - user conferences, trade shows, webinars, etc. Staying current on competitive analyses and understanding differentiators between the company and its competitors. Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc. as it relates to the overall strategic initiatives of the customer. In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations, etc. in preparation for deployment. Act as the ServiceNow subject matter expert at Executive briefings/marketing events Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 7+ years of pre-sales solution consulting or sales engineering experience in (product specific area) Strong Pre-sales experience, ITSM & ITOM experience would be advantageous (Tool or business process). Experience selling into and/or working with Pharma/Life Sciences a strong preference Mastery of the Sales process and trusted advisor for account representative Exhibits prior and current technical expertise in web technology and the ability to learn new technology. Exceptional communication and presentation skills to include technical and business concepts. Understanding of and experience selling to enterprise IT architecture. Experience working collaboratively with product management, product marketing, partners, and professional services Creative problem-solving skills with a growth mindset and desire to work in a fast-paced, high growth organization Background in ITIL, Service Management, Asset Management, IT Management, IT Operations Management. A high degree of passion, energy, and drive FD21 For positions in this location, we offer a base pay of $146,000 - $241000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Ensure SCs demonstrate relevance to customers, fully discover customers' business and technical problems, deliver the highest quality presentations and demonstrations, execute proofs of concept successfully and only when needed, comprehend and document the business value to be delivered, and ensure customer commitment to the ServiceNow solution Develop team members according to the demands of the business and according to their individual professional goals Develop and maintain a recruiting pipeline of potential SC candidates to meet future business demands Work with regional sales managers to prioritize regional Solution Consulting efforts Assign resources to sales opportunities, and consistently evaluate progress against goals Assign resources as required to marketing and other efforts to support demand generation Develop and deploy team training curriculums to meet the changing demands of the sales organization Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback Ensure proper alignment of resources and effective utilization of skill sets within the assigned region Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc. Qualifications To be successful in this role you have: Higher ED landscape: Familiarity with the specific needs, challenges, and regulatory requirements of state, local, and education organizations. Best practices: Knowledge of industry best practices in the Higher ED sector.. Experience working in a fast-growing IT environment including software, cloud, or customer experience of the same 7 years' experience in presales Experience managing presales teams as 1st line management Deep experience with the US market and experience selling and gaining access to customers' senior management Understanding of standard approaches to coaching, mentoring and management of individual contributors Ability to motivate and inspire a growing team of Presales Solutions Consultants Experience in Value Based Selling or Solution Selling A thorough understanding of the SaaS Market space, the provision of PaaS based solutions and a broad understanding of Service Management practices Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.