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Service Supervisor jobs at Lutheran Services in Iowa

- 17 jobs
  • Site Team Leader

    Lutheran Services In Iowa 3.4company rating

    Service supervisor job at Lutheran Services in Iowa

    If you're looking for a way you can make a positive change in your community, LSI is looking for you. Join our team today! Our Services for People with Disabilities team is searching for a dedicated, energetic caregiver to work as a full-time Site Team Leader in Des Moines. The Iowans we serve are seeking a life of greater confidence and independence, and it's our privilege to empower them toward success every day. This is a great position to gain leadership skills in the human services field. What We Do As one of Iowa's most trusted human services agencies, LSI has a legacy of serving children, adults, and families for more than 160 years. Our Services for People with Disabilities wrap care around individuals across the state, from providing occasional respite care or weekly services, to 24/7 support in either a shared apartment environment or one-on-one care through our hourly supported community living program. You can make a direct impact on the lives of the Iowans we are privileged to serve. What You'll Do The Site Team Leader role is specific to 24-hour daily Supported Community Living (SCL) sites for adults with intellectual disabilities or chronic mental health illness. This role works directly with adults to provide support, assistance, and instruction that help improve personal growth and independence. The Site Team Leader's schedule consists of direct care hours, as well as administrative duties. They serve as a ready resource and partner with daily Direct Support Professionals (DSPs) working at the site. They may need to answer questions including, but not limited to, programming, documentation, trainings, and scheduling. The Site Team Leader's hours are typically during weekdays, however will have some PM and weekend shifts as needed and on-call responsibilities. This role requires the ability to maintain a flexible schedule and includes an on-call weekend rotation, which requires the Site Team Leader to remain in the vicinity of the service area. What You'll Need Qualified candidates for this job must have one of the following: - A high school diploma or a GED, with one year of experience in a human services - related field. - A Bachelor's degree in Human Services, Education, or another human services-related field - An Associate's degree, with two years of human services-related experience - Four years of human services-related experience How We'll Support You On top of joining the best team around, you can also receive: - A competitive salary - Comprehensive benefits - A flexible schedule - A 401(k) - Generous paid time off - Health, dental, life, and vision insurance - Career-building opportunities - Special Team LSI perks like gym discounts, pet insurance, and cell phone discounts through Verizon Who We Are LSI is an equal opportunity employer. At LSI we respect diverse life experiences, cultures and heritages, and strive to provide that all voices are heard and valued. You can learn more about our commitment at ****************************** Why You'll Love Working Here "I enjoy working with people with disabilities because I'm able to make a difference in their lives and it has made a positive impact in my own." - Amber, LSI Contract Monitor Ready to get started? Apply today! This position requires a valid driver's license, auto insurance, a good driving record and the ability to pass an extensive background check including checks of the Dependent Adult and Child Abuse registries, Sex Offender registry and a criminal history check.
    $23k-30k yearly est. 60d+ ago
  • Senior Service Coordinator | Remote US

    Johnson and Johnson 4.7company rating

    Palm Beach Gardens, FL jobs

    At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at ******************* Job Function: Customer Management Job Sub Function: Technical Customer Service Job Category: Professional All Job Posting Locations: Abilene, Texas, United States, Abilene, Texas, United States, Akron, Ohio, United States, Allentown, Pennsylvania, United States, Alpharetta, Georgia, United States, Anaheim, California, United States, Anchorage, Alaska, United States, Annapolis, Maryland, United States, Appleton, Wisconsin, United States, Asheville, North Carolina, United States, Ashland, Kentucky, United States, Aurora, Illinois, United States, Bangor, Maine, United States, Barnstable, Massachusetts, United States, Beckley, West Virginia, United States, Billings, Montana, United States, Birmingham, Alabama, United States, Bismarck, North Dakota, United States, Bridgeport, Connecticut, United States, Burlington, Vermont, United States, Chandler, Arizona, United States, Charleston, South Carolina, United States, Chattanooga, Tennessee, United States, Colorado Springs, Colorado, United States of America, Columbia, Missouri, United States {+ 24 more} Job Description: ***This is a field-based remote role available in all cities within the US. While specific cities are listed in the Locations Section for reference, please note that they are examples only and do not limit your application. We invite candidates from any location across the US to apply.*** Johnson & Johnson is recruiting for a Senior Service Coordinator to support our Orthopaedics business. This position is remote based within the US with the ability to work West Coast time zones. The ideal candidate will reside on the West Coast. About Johnson & Johnson At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at *******************/. About Orthopaedics Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that's reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery. Your unique talents will help patients on their journey to wellness. Learn more at *******************/medtech Position Summary Perform customer-facing activities such as order creation for spare parts, loaner units, or exchanged equipment within multiple operating systems. Skillfully execute complex orders, billing, service/sales order management activities, as well as the efficient/effective handling and resolution of escalated issues and inquiries. Support initial complaint intake and required functions in multiple business when appropriate. Key Responsibilities Assist with making day-to day business decisions that impact work area by analyzing situations, considering alternative solutions, and reaching conclusions that are in alignment with company regulations and policies. Assist in training new personnel on department procedures and to assure complete understanding of assigned responsibilities and guides other departments. Provide recommendation and alternatives on process and system improvements to facilitate cost reduction and improve business processes and the customer's experience. Assists other team members within the department as a resource to resolve and address difficult or unusual inquiries or circumstances. Maintains a positive working relationship with all external and internal customers and maintains open, proactive communications with key business partners and leadership. Receive, process, track, and report on all field Sales requests and customer orders related to loaner equipment, exchanges, and repairs for Power Tools and VELYS systems. Create, publish, and review daily loaner due back and missing instruments reports. Collaborate with the distribution center, warehouses, internal departments such as Sales, Asset Management, Commercial and Franchise Marketing groups, and Health Care Compliance on all equipment needs and related issues. Provide service complaint management to achieve a "close-loop" resolution process for the customer, while following department SOPs and SOX requirements. Initiate and implement process improvements within the Field Sales Support Team. Communicate in all directions to keep coordinators, peers, and Management informed of project status, process changes, and opportunities. Think and communicate cross-functionally to investigate, research, and resolve all exceptions and adjustments promptly and accurately including any necessary coordination with other internal departments and all required customer follow-up in a self-directed manner. Contribute to and promote harmony, growth, and teamwork within the organization. Provide leadership to the team in support of business initiatives. Meet or exceed individual performance metrics established by management in support of exceptional customer experience and exemplifies the J&J Global Leadership Profile. Adhere to all internal quality controls, policies, procedures, and process and service quality guidelines. Qualifications Education High School Diploma or equivalent with 4 years of related experience OR an associate's degree with 2 years of related experience. Bachelor's degree with business experience is beneficial. Experience Experience within Johnson & Johnson's Customer Service and/or Product Support functions is beneficial. In-depth business knowledge of related franchises such as Global Orthopedics or Medical Technology is beneficial. Customer service and/or logistics experience is required. Strong Microsoft Office (Word, Excel, and Outlook) and Internet Navigation skills required. Experience with ERP systems SAP and/or Order to Cash highly preferred. Working experience in a dynamic, real-time environment, ensuring achievement of competing priorities and deadlines is preferred. Demonstrated knowledge of capital equipment service operations preferred. Communicates effectively with upper-level management and works collaboratively with cross-functional business partners are required. ONE MD Service and Repair, SAP or Call Center Infrastructure knowledge is highly preferred. Proficient verbal and written communication skills required. Ability to work overtime, beyond standard working hours. Ability to work on the West Coast time zones. Domestic business travel may be required. The anticipated base pay range for this position is $59,000 to $85,100. The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis. Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). Employees are eligible for the following time off benefits: Vacation - up to 120 hours per calendar year. Sick time - up to 40 hours per calendar year. Holiday pay, including Floating Holidays - up to 13 days per calendar year. Work, Personal and Family Time - up to 40 hours per calendar year. For additional general information on Company benefits, please go to: ********************************************* . This job posting is anticipated to close on 6/10/25. The Company may however extend this time-period, in which case the posting will remain available on *************************** to accept additional applications. For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit ******************* . Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (********************************) or contact AskGS to be directed to your accommodation resource. #LI-JS3 #LI-hybrid The anticipated base pay range for this position is : $59,000 to $85,100 Additional Description for Pay Transparency:
    $59k-85.1k yearly 6d ago
  • Supervisor, Claim Adjudication Operations

    Navitus 4.7company rating

    Remote

    Company Navitus About Us Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other._____________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at ************************************ to be considered for internal opportunities. Pay Range USD $61,968.00 - USD $74,660.00 /Yr. STAR Bonus % (At Risk Maximum) 7.50 - Pharm, Supvr, AsMgr, SrCSEII, PrgMgr, SrPrgMgr, SrProdMgr Work Schedule Description (e.g. M-F 8am to 5pm) M-F 8am to 5pm Remote Work Notification ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming. Overview Navitus Health Solutions is seeking a Supervisor, Claim Adjudication Operations to join our team! The Supervisor, Claim Adjudication Operations (CAO) ensures efforts are in alignment with the CAO team to leverage technology and process improvement for the purpose of meeting the business needs of Navitus customers, clients, members and pharmacies by accurately administering benefits. This role will plan, design, coordinate and align resources to support the daily activities of the team. The Supervisor, CAO role will work closely with their team to identify, recommend, develop, implement, support, and improve customer-focused solutions. Is this you? Find out more below! Responsibilities How do I make an impact on my team? * Oversee roles within the Claim Adjudication Operations department to support accurate and timely configuration and data transfers of client hierarchy, benefits, and networks. * Provide superior customer service utilizing a high-touch, customer centric approach focused on collaboration and communication. * Outreach and collaborate with CAO customers/partners for day-to-day work and contribute to action plan creation. * Oversight of work on Kanban boards, meeting turnaround times and performance guarantees. * Run department Kanban board(s) and huddles, including sizing of work requests. * Resource assignment of day-to-day work, audits, and root cause analysis/CAP. * Perform 1:1s to elicit feedback from department associates, provide mentorship, discuss career development, address performance, and provide workload and project guidance. * Perform workforce management duties for direct reports, including, but not limited to, overtime needs, time out of the office and time tracking. * Apply soft skills toward team members and external stakeholders alike in understanding every point of view and coming to the table with good negotiation skills. Must have the ability to work with different personalities across all departments and understand their point of view to communicate accordingly. * Adhere to department level objectives to ensure alignment with division and company strategic initiatives. * Participate in, adhere to and support compliance and diversity, equity, and inclusion program objectives. * Other duties as assigned. Qualifications What our team expects from you? * Bachelor's degree or equivalent work experience is required. * 4 years of experience required. * Knowledge of one or more responsibilities as defined above is strongly preferred. * Professional PBM industry work experience is preferred. * Knowledge of applicable data privacy practices and laws is preferred. * Healthcare industry practices and HIPAA knowledge would be a plus. * Experience as a member of a multi-disciplinary team is a plus. * Understanding of human resource management principles, practices, and procedures would be a plus. * Participate in, adhere to, and support compliance program objectives * The ability to consistently interact cooperatively and respectfully with other employees What can you expect from Navitus? * Top of the industry benefits for Health, Dental, and Vision insurance * 20 days paid time off * 4 weeks paid parental leave * 9 paid holidays * 401K company match of up to 5% - No vesting requirement * Adoption Assistance Program * Flexible Spending Account * Educational Assistance Plan and Professional Membership assistance * Referral Bonus Program - up to $750! #LI-Remote Location : Address Remote Location : Country US
    $62k-74.7k yearly Auto-Apply 29d ago
  • Remote Call Center Operations Supervisor

    Pharmacentra 3.7company rating

    Remote

    Full-Time | Remote | Eastern Time Zone | High-Volume Call Center PharmaCentra is hiring a Remote Call Center Operations Supervisor to lead a team of agents in a fast-paced, high-volume inbound/outbound call center environment. This is a fully remote role with flexible hours, including occasional evenings, weekends, and holidays. Responsibilities Supervise remote call center agents and ensure productivity, quality, and service goals are met Monitor KPIs: handle time, service level, attendance, and quality Provide real-time coaching and performance management Participate in hiring, training, and performance evaluations Handle escalations and support operational improvements Qualifications 3+ years direct call center supervisory experience, preferably in remote, high-volume environments Proven experience managing inbound and outbound call operations Strong coaching, leadership, and communication skills Advanced computer skills (MS Office) and ability to learn call center systems quickly Quiet home workspace with reliable high-speed internet Schedule Full-time (40 hours/week) Flexible, generally 11:00 AM - 7:00 PM EST Occasional evenings/weekends/holidays as needed Benefits Health, Dental, Vision Paid Time Off & Holidays Company-paid Life & Short/Long-Term Disability 401(k) after 1 year Ready to lead a high-performing remote team? Apply now through our fast, mobile-friendly application. Offer of employment is conditioned upon passing a background check.
    $28k-41k yearly est. 14d ago
  • Supervisor, Patient Support

    Knipper 4.5company rating

    Remote

    YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors Join the KnipperHEALTH Team! This is a critical position requiring excellent supervisor and customer interaction skills with a working knowledge of pharmacy processing. The individual is expected to oversee Patient Support Leads/Sales staff to convert Leads to patients within Eagle Pharmacy while ensuring patient satisfaction with Eagle Pharmacy. A solid record of successful sales is essential. Responsibilities Direct the workforce either directly or indirectly through the management hierarchy to include interviewing, selection, orienting, training, coaching, performance management, as appropriate Develops and implements strategies, tools, and training to ensure conversion of leads to patients/customers Oversees daily operations of Patient Support Services Leads/Sales team including quality of service, call flow, abandon, etc. Provides daily and monthly reporting as required Works in coordination with PSS and Pharmacy Operations to ensure efficient processes for patient care and retention Responsible for all aspects of employee management including but not limited to hiring, training, and performance management Monitors random calls to improve quality, minimize errors and track performance Aids patients and support staff with escalated calls and other unresolved issues Ability to design and/or prepare training/instructional materials, teaching aids and devices Able to clearly identify problem areas and report to senior management as needed Accurately completing other tasks as assigned by management The above duties are meant to be representative of the position and not all-inclusive. Qualifications Education and Experience This position requires a high school diploma or equivalent. Candidates with a college degree are preferred. Candidates with post high school or specialized training is a plus. The candidate for this position should have three years of experience as a call center lead or supervisory position. Call center sales/ upselling experience is required. Candidates with healthcare industry experience are desired. Candidates should be familiar with Microsoft Word, Excel, and Outlook. Knowledge, Skills, and Abilities Speak clearly, concisely and effectively; listen to and understand information and ideas as presented verbally; excellent oral and written communication skills Ability to drive a team of call center representatives to attain key performance metrics. Organize information in a clear and concise manner Deal with people in a way that shows sensitivity, tact, and professionalism Make a decision or solve a problem by using logic to identify key facts, explore alternatives, and propose quality solutions Positive attitude with excellent sales and customer service mindset, working in a way that demonstrates a commitment to Incredible Service Ability to handle multiple activities or interruptions at once Focused team player, who can work in conjunction with pharmacists, pharmacy technicians, other departments, customers, and management Strong interpersonal skills Work independently with little supervision and meet daily deadlines Computer proficiency to navigate required databases and operate in required software packages. Able to work effectively under pressure Ability to work flexible hours as needed Ability to sit at computer using phone and headset for length of shift with breaks and lunch away from desk assigned per length of given shift Work Environment/Physical Demands This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with patients/clients. #Supervisor#Operations#Lakeland #INKMW
    $41k-60k yearly est. Auto-Apply 7d ago
  • Account Supervisor - Market Access Marketing

    Precision Medicine Group 4.1company rating

    Remote

    Precision AQ - Market Access Marketing, is the top payer marketing agency in the country. We partner with global pharmaceutical and life sciences companies who are developing groundbreaking treatments to make medicines accessible and affordable. We excel at demonstrating the economic, clinical, and societal value of creative medical treatments to payers, providers, patients, and policymakers. At Precision, we will recognize your achievements and contributions. You will have the opportunity to learn from external training, provide mentorship, and work with cross-functional project teams. Plus, our advancement opportunities will allow you to realize your full potential. The Account Supervisor functions as a team leader and provides support through overseeing and coordination of projects. The Account Supervisor is responsible for assuring and maintaining client satisfaction as the primary client point of contact. The Account Supervisor serves as a liaison between client services leadership, strategy, and internal operations and is responsible for the success and profitability of all support projects. Essential duties include but are not limited to: Client Management: Assume primary lead for the client upon client acceptance of proposal Maintain and manage business opportunities with existing clients Development of client agendas and slide presentations Lead and/or support calls with client and LMR, faculty, and/or content experts regarding content and direction Review and forward status/contact reports to client after each client contact Develop project briefs and scope of work for clients and internal team members. Project Management: Provide direction to support team on all aspects of project management to ensure client expectations are met or exceeded Manage projects by utilizing approved internal project briefs, proposal templates, and budget tools Collaborate with internal team on overall project plan, objectives, milestones, and deliverables Leadership: Function as internal team leader ensuring all members of the team work together smoothly and effectively Mentor personnel at the Associate Account Executive, Account Executive, and/or Senior Account Executive levels. Depending on size of team, potential for management and supervision of colleagues. Conduct performance reviews, prepare development plan, and set goals for direct reports as applicable. Must be able to execute and teach junior level Account team employees the following: development of client agendas, project status, financial reports, and contact report Business Development: Work with Client Services leadership and Strategy to help identify market opportunities that will further client business Identify opportunities for organic growth within assigned accounts Finance: Develop proposals, budgets, and reconciliations Collaborate with all teams to ensure proposal development is accurate and all teams hours are captured (Traffic, Production, Creative, Clinical/Copy, Meeting Services, etc) Monitor budgets including direct costs, labor costs, fee, and out-of-pocket expenses to ensure team members/direct reports are managing assigned budgeted labor hours and direct costs Provide periodic budget status updates and communication with client Additional Accountabilities/Responsibilities: Ability to work central time hours Adheres to PhRMA, FDA, OIG and ACCME guidelines Demonstrate ownership and accountability for all agency procedures and workflow Attend internal meetings with Sales, Client Services, Meeting Services, Traffic and other key personnel to discuss project status as required Ensure the highest standards of quality control of client materials and, as appropriate, develop best practices protocols for internal project teams to facilitate quality control Contribute original ideas for tactical planning within assigned accounts Qualifications: Minimum Required: Education: Bachelor's degree in marketing, advertising, communications, or related subject Work Experience: At least 3 years in an Account role within a pharmaceutical/medical communications company. Daily client facing experience and Medical, legal, regulatory review experience is required #LI-REMOTE Precision is required by law in some states or cities to include a reasonable estimate of the compensation range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Precision, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. This role is also eligible for a discretionary annual bonus, health insurance, retirement savings benefits, life insurance and disability benefits, parental leave, and paid time off for sick leave and vacation, among other benefits.Reasonable estimate of the current range$90,000-$123,000 USD Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice. Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at **************************************. It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.
    $90k-123k yearly Auto-Apply 21d ago
  • Supervisor, Claim Adjudication Operations

    Navitus 4.7company rating

    Remote

    Company Navitus About Us Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other._____________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at ************************************ to be considered for internal opportunities. Pay Range USD $61,968.00 - USD $74,660.00 /Yr. STAR Bonus % (At Risk Maximum) 7.50 - Pharm, Supvr, AsMgr, SrCSEII, PrgMgr, SrPrgMgr, SrProdMgr Work Schedule Description (e.g. M-F 8am to 5pm) M-F 8am to 5pm Remote Work Notification ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming. Overview Navitus Health Solutions is seeking a Supervisor, Claim Adjudication Operations to join our team! The Supervisor, Claim Adjudication Operations (CAO) ensures efforts are in alignment with the CAO team to leverage technology and process improvement for the purpose of meeting the business needs of Navitus customers, clients, members and pharmacies by accurately administering benefits. This role will plan, design, coordinate and align resources to support the daily activities of the team. The Supervisor, CAO role will work closely with their team to identify, recommend, develop, implement, support, and improve customer-focused solutions. Is this you? Find out more below! Responsibilities How do I make an impact on my team? Oversee roles within the Claim Adjudication Operations department to support accurate and timely configuration and data transfers of client hierarchy, benefits, and networks. Provide superior customer service utilizing a high-touch, customer centric approach focused on collaboration and communication. Outreach and collaborate with CAO customers/partners for day-to-day work and contribute to action plan creation. Oversight of work on Kanban boards, meeting turnaround times and performance guarantees. Run department Kanban board(s) and huddles, including sizing of work requests. Resource assignment of day-to-day work, audits, and root cause analysis/CAP. Perform 1:1s to elicit feedback from department associates, provide mentorship, discuss career development, address performance, and provide workload and project guidance. Perform workforce management duties for direct reports, including, but not limited to, overtime needs, time out of the office and time tracking. Apply soft skills toward team members and external stakeholders alike in understanding every point of view and coming to the table with good negotiation skills. Must have the ability to work with different personalities across all departments and understand their point of view to communicate accordingly. Adhere to department level objectives to ensure alignment with division and company strategic initiatives. Participate in, adhere to and support compliance and diversity, equity, and inclusion program objectives. Other duties as assigned. Qualifications What our team expects from you? Bachelor's degree or equivalent work experience is required. 4 years of experience required. Knowledge of one or more responsibilities as defined above is strongly preferred. Professional PBM industry work experience is preferred. Knowledge of applicable data privacy practices and laws is preferred. Healthcare industry practices and HIPAA knowledge would be a plus. Experience as a member of a multi-disciplinary team is a plus. Understanding of human resource management principles, practices, and procedures would be a plus. Participate in, adhere to, and support compliance program objectives The ability to consistently interact cooperatively and respectfully with other employees What can you expect from Navitus? Top of the industry benefits for Health, Dental, and Vision insurance 20 days paid time off 4 weeks paid parental leave 9 paid holidays 401K company match of up to 5% - No vesting requirement Adoption Assistance Program Flexible Spending Account Educational Assistance Plan and Professional Membership assistance Referral Bonus Program - up to $750! #LI-Remote Location : Address Remote Location : Country US
    $62k-74.7k yearly Auto-Apply 27d ago
  • Site Team Leader

    Lutheran Services In Iowa 3.4company rating

    Service supervisor job at Lutheran Services in Iowa

    Job Description If you're looking for a way you can make a positive change in your community, LSI is looking for you. Join our team today! Our Services for People with Disabilities team is searching for a dedicated, energetic caregiver to work as a full-time Site Team Leader in Des Moines. The Iowans we serve are seeking a life of greater confidence and independence, and it's our privilege to empower them toward success every day. This is a great position to gain leadership skills in the human services field. What We Do As one of Iowa's most trusted human services agencies, LSI has a legacy of serving children, adults, and families for more than 160 years. Our Services for People with Disabilities wrap care around individuals across the state, from providing occasional respite care or weekly services, to 24/7 support in either a shared apartment environment or one-on-one care through our hourly supported community living program. You can make a direct impact on the lives of the Iowans we are privileged to serve. What You'll Do The Site Team Leader role is specific to 24-hour daily Supported Community Living (SCL) sites for adults with intellectual disabilities or chronic mental health illness. This role works directly with adults to provide support, assistance, and instruction that help improve personal growth and independence. The Site Team Leader's schedule consists of direct care hours, as well as administrative duties. They serve as a ready resource and partner with daily Direct Support Professionals (DSPs) working at the site. They may need to answer questions including, but not limited to, programming, documentation, trainings, and scheduling. The Site Team Leader's hours are typically during weekdays, however will have some PM and weekend shifts as needed and some on-call responsibilities. This role requires the ability to maintain a flexible schedule and includes an on-call weekend rotation, which requires the Site Team Leader to remain in the vicinity of the service area. What You'll Need Qualified candidates for this job must have one of the following: - A high school diploma or a GED, with one year of experience in a human services - related field. - A Bachelor's degree in Human Services, Education, or another human services-related field - An Associate's degree, with two years of human services-related experience - Four years of human services-related experience How We'll Support You On top of joining the best team around, you can also receive: - A competitive salary - Comprehensive benefits - A flexible schedule - A 401(k) - Generous paid time off - Health, dental, life, and vision insurance - Career-building opportunities - Special Team LSI perks like gym discounts, pet insurance, and cell phone discounts through Verizon Who We Are LSI is an equal opportunity employer. At LSI we respect diverse life experiences, cultures and heritages, and strive to provide that all voices are heard and valued. You can learn more about our commitment at ****************************** Why You'll Love Working Here "I enjoy working with people with disabilities because I'm able to make a difference in their lives and it has made a positive impact in my own." - Amber, LSI Contract Monitor Ready to get started? Apply today! This position requires a valid driver's license, auto insurance, a good driving record and the ability to pass an extensive background check including checks of the Dependent Adult and Child Abuse registries, Sex Offender registry and a criminal history check.
    $23k-30k yearly est. 19d ago
  • Center Supervisor

    Takeda 4.7company rating

    Ankeny, IA jobs

    By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. You will report to the Center Manager and oversee the general management of employees assigned to the production areas. BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd. How you will contribute: You will oversee employee performance and scheduling You will lead Inventory Control efforts and lead in operational efforts You will work with donors to resolve concerns You will analyze opportunities specific to non-conforming events You will perform all tasks for Medical History, Phlebotomy, and Sample Processing areas. You will foster teamwork, communicate and resolve conflicts. What you bring to Takeda: High school diploma or equivalent Cardiopulmonary Resuscitation (CPR) and AED certification Frequent bending and reaching Ability to walk and stand for entire shift, frequent lifting to 32 pounds and occasional lifting to 50 pounds Fine motor coordination, depth perception, and ability to monitor equipment from a distance Because of potential exposure to bloodborne pathogens, pro-longed glove wear is required What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - IA - Ankeny U.S. Hourly Wage Range: $22.19 - $30.51 The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. LocationsUSA - IA - AnkenyWorker TypeEmployeeWorker Sub-TypeRegularTime TypeFull time Job Exempt No
    $22.2-30.5 hourly Auto-Apply 60d+ ago
  • USMA Regional Medical Scientific Senior Director, Team Lead - Ophthalmology - West (Remote)

    MSD 4.6company rating

    Pennsylvania jobs

    The Regional Medical Scientific Senior Director Team Lead, RMSD TL, is a credentialed (i.e., MD, PhD, PharmD, DO, and OD) therapeutic and disease expert whose primary role is the leadership, management, and accountability of a field-based team of RMSDs and their deliverables. The RMSD TL ensures team members adhere to Company policies and standard operating procedures (SOPs,) execute on field medical plans and engage in company research initiatives. The role may have additional responsibilities for executing US Medical Affairs (USMA) and/or Global Medical & Scientific Affairs (GMSA) objectives or other corporate initiatives. The primary focus of this role will be Ophthalmology (Retina) Location: This position will lead a team of Field Medical professionals with territories within the western half of the United States. Ideally, this person will reside in territory. Responsibilities and Primary Activities Leadership and Management Manages, recruits, and on-boards a team of field-based medical affairs professionals Assesses RMSD performance to objectives and competencies through routine field observation/coaching visits, internal and external stakeholder feedback, and field/customer metric analysis Assists with personal development plans and monitors goals for each RMSD Communicates assigned disease state field execution plans to the team and monitors performance to plan, aligned to: Scientific Exchange, Insights, Scientific Congresses, and Research Keeps current with resources and uses those resources to enhance the development of the team and its members Provides input on internal resource development Ensures that all team members comply with the intent and application of company ethics and compliance with respect to guidelines and policies, including driver safety in the field environment Planning and Project Management In alignment with Executive Director, Medical Affairs, provides project management to ensure development and execution of the assigned disease support plans As needed, provides input and/or project management with USMA and/or GMSA organizations Budget Management Reviews and approves expense reports Acts as a financial steward of Our Company resources with respect to individual and employee actions Inclusive Mindset and Behavior Demonstrates eagerness to contribute to an environment of belonging, inclusion, and empowerment Leads by example and serves as a role model for creating, leading, and retaining a diverse and inclusive workforce Required Qualifications, Skills, & Experience Minimum MD, PhD, PharmD, DO, or OD 2+ years with demonstrated ability to effectively lead and coach scientific/medical colleagues at all skill and knowledge levels 5+ years of experience in a field-based medical role with proven competency in customer engagement and education Ophthalmology area knowledge Excellent interpersonal communication and presentation skills, strong personal integrity, teamwork abilities (including the ability to lead a therapeutic team across a geographical area), business acumen, and focus on scientific education and dialogue A thorough understanding of FDA, OIG, HIPAA, and other ethical guidelines, laws, and regulations relevant to the pharmaceutical industry and its customers to ensure compliance with all external and internal guidelines and standard operating procedures Ability to organize, prioritize, and work effectively in a constantly changing environment and to motivate a team to do the same Desire to develop and manage a team in an environment of belonging, engagement, and empowerment by: o Working to transform the environment, culture, and business landscape o Leveraging diversity and inclusion to ensure business value, per global diversity and inclusion strategy o Ensuring accountability to drive an inclusive culture o Strengthening the foundational elements of diversity Preferred Previous experience managing professional employees, especially field-based medical personnel Strong working knowledge of the Microsoft Office Suite (Word, PowerPoint, Excel, Access), and ability to interface effectively with a variety of technical platforms for the collection, review, and dissemination of medical information Scientific/medical research experience, including demonstrated record of scientific/medical publication #eligiblefor ERP Required Skills: Medical Affairs, Medical Care, Ocular Pathology, Ophthalmology, People Leadership, Pharmaceutical Medical Affairs, Project Management, Relationship Building, Scientific Communications, Scientific Exchange, Strategic Thinking, Teamwork Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”. The salary range for this role is $206,200.00 - $324,600.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at ******************************************************* You can apply for this role through **************************** (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: 25% Flexible Work Arrangements: Remote Shift: Not Indicated Valid Driving License: Yes Hazardous Material(s): n/a Job Posting End Date: 01/11/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
    $85k-122k yearly est. Auto-Apply 3d ago
  • Center Supervisor

    Biolife Plasma Services 4.0company rating

    Waterloo, IA jobs

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** **Please take this** **virtual tour** **to get a sneak peek of one of our Plasma Donation Centers.** About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. You will report to the Center Manager and oversee the general management of employees assigned to the production areas. BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd. How you will contribute: You will oversee employee performance and scheduling You will lead Inventory Control efforts and lead in operational efforts You will work with donors to resolve concerns You will analyze opportunities specific to non-conforming events You will perform all tasks for Medical History, Phlebotomy, and Sample Processing areas. You will foster teamwork, communicate and resolve conflicts. What you bring to Takeda: High school diploma or equivalent Cardiopulmonary Resuscitation (CPR) and AED certification Frequent bending and reaching Ability to walk and stand for entire shift, frequent lifting to 32 pounds and occasional lifting to 50 pounds Fine motor coordination, depth perception, and ability to monitor equipment from a distance Because of potential exposure to bloodborne pathogens, pro-longed glove wear is required What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world. **BioLife Compensation and Benefits** **Summary** We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. **For Location:** USA - IA - Waterloo **U.S. Hourly Wage Range:** $22.19 - $30.51 The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. **EEO Statement** _Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._ **Locations** USA - IA - Waterloo **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Full time **Job Exempt** No
    $22.2-30.5 hourly 41d ago
  • USMA Regional Medical Scientific Senior Director, Team Lead - Ophthalmology - East (Remote)

    Merck 4.6company rating

    Remote

    The Regional Medical Scientific Senior Director Team Lead, RMSD TL, is a credentialed (i.e., MD, PhD, PharmD, DO, and OD) therapeutic and disease expert whose primary role is the leadership, management, and accountability of a field-based team of RMSDs and their deliverables. The RMSD TL ensures team members adhere to Company policies and standard operating procedures (SOPs,) execute on field medical plans and engage in company research initiatives. The role may have additional responsibilities for executing US Medical Affairs (USMA) and/or Global Medical & Scientific Affairs (GMSA) objectives or other corporate initiatives. The primary focus of this role will be Ophthalmology (Retina) Location: This position will lead a team of Field Medical professionals with territories within the eastern half of the United States. Ideally, this person will reside in territory. Responsibilities and Primary Activities Leadership and Management Manages, recruits, and on-boards a team of field-based medical affairs professionals Assesses RMSD performance to objectives and competencies through routine field observation/coaching visits, internal and external stakeholder feedback, and field/customer metric analysis Assists with personal development plans and monitors goals for each RMSD Communicates assigned disease state field execution plans to the team and monitors performance to plan, aligned to: Scientific Exchange, Insights, Scientific Congresses, and Research Keeps current with resources and uses those resources to enhance the development of the team and its members Provides input on internal resource development Ensures that all team members comply with the intent and application of company ethics and compliance with respect to guidelines and policies, including driver safety in the field environment Planning and Project Management In alignment with Executive Director, Medical Affairs, provides project management to ensure development and execution of the assigned disease support plans As needed, provides input and/or project management with USMA and/or GMSA organizations Budget Management Reviews and approves expense reports Acts as a financial steward of Our Company resources with respect to individual and employee actions Inclusive Mindset and Behavior Demonstrates eagerness to contribute to an environment of belonging, inclusion, and empowerment Leads by example and serves as a role model for creating, leading, and retaining a diverse and inclusive workforce Required Qualifications, Skills, & Experience Minimum MD, PhD, PharmD, DO, or OD 2+ years with demonstrated ability to effectively lead and coach scientific/medical colleagues at all skill and knowledge levels 5+ years of experience in a field-based medical role with proven competency in customer engagement and education Ophthalmology area knowledge Excellent interpersonal communication and presentation skills, strong personal integrity, teamwork abilities (including the ability to lead a therapeutic team across a geographical area), business acumen, and focus on scientific education and dialogue A thorough understanding of FDA, OIG, HIPAA, and other ethical guidelines, laws, and regulations relevant to the pharmaceutical industry and its customers to ensure compliance with all external and internal guidelines and standard operating procedures Ability to organize, prioritize, and work effectively in a constantly changing environment and to motivate a team to do the same Desire to develop and manage a team in an environment of belonging, engagement, and empowerment by: o Working to transform the environment, culture, and business landscape o Leveraging diversity and inclusion to ensure business value, per global diversity and inclusion strategy o Ensuring accountability to drive an inclusive culture o Strengthening the foundational elements of diversity Preferred Previous experience managing professional employees, especially field-based medical personnel Strong working knowledge of the Microsoft Office Suite (Word, PowerPoint, Excel, Access), and ability to interface effectively with a variety of technical platforms for the collection, review, and dissemination of medical information Scientific/medical research experience, including demonstrated record of scientific/medical publication #eligiblefor ERP Required Skills: Clinical Trial Support, Healthcare Education, Medical Affairs, Medical Marketing Strategy, Ocular Pathology, Ophthalmology, People Leadership, Pharmaceutical Medical Affairs, Project Management, Relationship Building, Resource Development, Scientific Communications, Scientific Exchange Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”. The salary range for this role is $206,200.00 - $324,600.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at ******************************************************* You can apply for this role through **************************** (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: 25% Flexible Work Arrangements: Remote Shift: Not Indicated Valid Driving License: Yes Hazardous Material(s): n/a Job Posting End Date: 01/11/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
    $101k-132k yearly est. Auto-Apply 4d ago
  • Service Center Supervisor

    Eurofins Scientific 4.4company rating

    Des Moines, IA jobs

    Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies. Job Description The Service Center Supervisor (SCS) manages the service center and acts as a liaison between the laboratory and the local client base. The SCS is in charge of maintaining the Service Center facility, supervising service center couriers, and other personnel. The SCS will consistently act in the best interest of Eurofins Environment Testing and exhibit professional behavior and performance with both internal and external clients. Eurofins Environment Testing and the SCS are committed to grow the business through a Client-First culture that will provide exemplary client service. Essential Duties and Responsibilities: * Local area primary client representative for service center location. * Works with the Quality Assurance Manager and Account Executives to evaluate and establish project requirements for the service center area. * Ensures client complaints are handled professionally, and resolved in a timely manner. * Maintain records for the vehicle maintenance and driving miles; reporting it in at the end of each month. * Supervising service center couriers, scheduling pickups and deliveries, preparing bottle orders, and shipping samples to the designated laboratory for analysis. * Works closely with laboratory management in laboratory capacity loading decisions. * Maintains the facilities at the service center and is responsible for all EH&S policies of Eurofins Environment Testing at the service center. * Provides general sales support to Account Executives for business development activities started in the field. * Orders supplies (bottles, coolers, etc.) for the service center * Maintains knowledge of method requirements, holding times, and bottle requirements in order to assist clients with their project needs. * Maintains knowledge of all Eurofins Environment Testing laboratories to assist with placement of projects into the appropriate laboratory to best fit the clients' needs. * Builds local relationships with clients and regulatory agencies. * Visits clients on own or with local sales staff. * Provides courier services as needed to support local client needs Qualifications Education: High School Diploma Required, BS/BA in Chemistry/Sciences Preferred Must have valid driver's license. Experience: Minimum 3 years client relationship or customer service experience 1-2 years bench level chemistry experience preferred Prefer supervisory experience Preferred Ability and Skills: * Professional, knowledgeable, confident, and friendly demeanor * Customer service experience * Excellent written and verbal communication skills. * Must be detail oriented with the ability to speak, read, and write English fluently * Must have the ability to follow complex instructions * Excellent organizational skills and attention to detail and a willingness to meet daily commitments with a widely varying workload * Ability to read maps and follow directions * Ability to operate a motor vehicle * Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude * Ability to lift 50 lbs Additional Information Position is full-time, Monday - Friday 8 am - 5 pm, with overtime as needed. Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location. To learn more about Eurofins, please explore our website ******************* We support your development! Do you feel you don't match 100% of the requirements? Don't hesitate to apply anyway! Eurofins companies are committed to supporting your career development. We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal! Find out more in our career page: ***************************** Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.
    $24k-34k yearly est. 19d ago
  • USMA Regional Medical Scientific Senior Director, Team Lead - Ophthalmology - East (Remote)

    Merck 4.6company rating

    Des Moines, IA jobs

    + The Regional Medical Scientific Senior Director Team Lead, RMSD TL, is a credentialed (i.e., MD, PhD, PharmD, DO, and OD) therapeutic and disease expert whose primary role is the leadership, management, and accountability of a field-based team of RMSDs and their deliverables. + The RMSD TL ensures team members adhere to Company policies and standard operating procedures (SOPs,) execute on field medical plans and engage in company research initiatives. The role may have additional responsibilities for executing US Medical Affairs (USMA) and/or Global Medical & Scientific Affairs (GMSA) objectives or other corporate initiatives. + The primary focus of this role will be Ophthalmology (Retina) **Location:** This position will lead a team of Field Medical professionals with territories within the eastern half of the United States. Ideally, this person will reside in territory. **Responsibilities and Primary Activities** **Leadership and Management** + Manages, recruits, and on-boards a team of field-based medical affairs professionals + Assesses RMSD performance to objectives and competencies through routine field observation/coaching visits, internal and external stakeholder feedback, and field/customer metric analysis + Assists with personal development plans and monitors goals for each RMSD + Communicates assigned disease state field execution plans to the team and monitors performance to plan, aligned to: Scientific Exchange, Insights, Scientific Congresses, and Research + Keeps current with resources and uses those resources to enhance the development of the team and its members + Provides input on internal resource development + Ensures that all team members comply with the intent and application of company ethics and compliance with respect to guidelines and policies, including driver safety in the field environment **Planning and Project Management** + In alignment with Executive Director, Medical Affairs, provides project management to ensure development and execution of the assigned disease support plans + As needed, provides input and/or project management with USMA and/or GMSA organizations **Budget Management** + Reviews and approves expense reports + Acts as a financial steward of Our Company resources with respect to individual and employee actions **Inclusive Mindset and Behavior** + Demonstrates eagerness to contribute to an environment of belonging, inclusion, and empowerment + Leads by example and serves as a role model for creating, leading, and retaining a diverse and inclusive workforce **Required Qualifications, Skills, & Experience** **Minimum** + MD, PhD, PharmD, DO, or OD + 2+ years with demonstrated ability to effectively lead and coach scientific/medical colleagues at all skill and knowledge levels + 5+ years of experience in a field-based medical role with proven competency in customer engagement and education + Ophthalmology area knowledge + Excellent interpersonal communication and presentation skills, strong personal integrity, teamwork abilities (including the ability to lead a therapeutic team across a geographical area), business acumen, and focus on scientific education and dialogue + A thorough understanding of FDA, OIG, HIPAA, and other ethical guidelines, laws, and regulations relevant to the pharmaceutical industry and its customers to ensure compliance with all external and internal guidelines and standard operating procedures + Ability to organize, prioritize, and work effectively in a constantly changing environment and to motivate a team to do the same + Desire to develop and manage a team in an environment of belonging, engagement, and empowerment by:o Working to transform the environment, culture, and business landscapeo Leveraging diversity and inclusion to ensure business value, per global diversity and inclusion strategyo Ensuring accountability to drive an inclusive cultureo Strengthening the foundational elements of diversity **Preferred** + Previous experience managing professional employees, especially field-based medical personnel + Strong working knowledge of the Microsoft Office Suite (Word, PowerPoint, Excel, Access), and ability to interface effectively with a variety of technical platforms for the collection, review, and dissemination of medical information + Scientific/medical research experience, including demonstrated record of scientific/medical publication \#eligiblefor ERP **Required Skills:** Clinical Trial Support, Healthcare Education, Medical Affairs, Medical Marketing Strategy, Ocular Pathology, Ophthalmology, People Leadership, Pharmaceutical Medical Affairs, Project Management, Relationship Building, Resource Development, Scientific Communications, Scientific Exchange **Preferred Skills:** Current Employees apply HERE (***************************************************** Current Contingent Workers apply HERE (***************************************************** **US and Puerto Rico Residents Only:** Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (*************************************** if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights (****************************************************************************************** EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts (********************************************** **U.S. Hybrid Work Model** Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote". The salary range for this role is $206,200.00 - $324,600.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at ****************************************************** . You can apply for this role through **************************** (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. **San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance **Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance **Search Firm Representatives Please Read Carefully** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. **Employee Status:** Regular **Relocation:** No relocation **VISA Sponsorship:** No **Travel Requirements:** 25% **Flexible Work Arrangements:** Remote **Shift:** Not Indicated **Valid Driving License:** Yes **Hazardous Material(s):** n/a **Job Posting End Date:** 01/11/2026 ***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.** **Requisition ID:** R377795
    $83k-105k yearly est. 3d ago
  • Center Supervisor

    Takeda 4.7company rating

    Waterloo, IA jobs

    By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. You will report to the Center Manager and oversee the general management of employees assigned to the production areas. BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd. How you will contribute: You will oversee employee performance and scheduling You will lead Inventory Control efforts and lead in operational efforts You will work with donors to resolve concerns You will analyze opportunities specific to non-conforming events You will perform all tasks for Medical History, Phlebotomy, and Sample Processing areas. You will foster teamwork, communicate and resolve conflicts. What you bring to Takeda: High school diploma or equivalent Cardiopulmonary Resuscitation (CPR) and AED certification Frequent bending and reaching Ability to walk and stand for entire shift, frequent lifting to 32 pounds and occasional lifting to 50 pounds Fine motor coordination, depth perception, and ability to monitor equipment from a distance Because of potential exposure to bloodborne pathogens, pro-longed glove wear is required What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - IA - Waterloo U.S. Hourly Wage Range: $22.19 - $30.51 The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. LocationsUSA - IA - WaterlooWorker TypeEmployeeWorker Sub-TypeRegularTime TypeFull time Job Exempt No
    $22.2-30.5 hourly Auto-Apply 44d ago
  • Service Center Supervisor

    Eurofins USA Environment Testing 4.4company rating

    Des Moines, IA jobs

    Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies. Job Description The Service Center Supervisor (SCS) manages the service center and acts as a liaison between the laboratory and the local client base. The SCS is in charge of maintaining the Service Center facility, supervising service center couriers, and other personnel. The SCS will consistently act in the best interest of Eurofins Environment Testing and exhibit professional behavior and performance with both internal and external clients. Eurofins Environment Testing and the SCS are committed to grow the business through a Client-First culture that will provide exemplary client service. Essential Duties and Responsibilities: Local area primary client representative for service center location. Works with the Quality Assurance Manager and Account Executives to evaluate and establish project requirements for the service center area. Ensures client complaints are handled professionally, and resolved in a timely manner. Maintain records for the vehicle maintenance and driving miles; reporting it in at the end of each month. Supervising service center couriers, scheduling pickups and deliveries, preparing bottle orders, and shipping samples to the designated laboratory for analysis. Works closely with laboratory management in laboratory capacity loading decisions. Maintains the facilities at the service center and is responsible for all EH&S policies of Eurofins Environment Testing at the service center. Provides general sales support to Account Executives for business development activities started in the field. Orders supplies (bottles, coolers, etc.) for the service center Maintains knowledge of method requirements, holding times, and bottle requirements in order to assist clients with their project needs. Maintains knowledge of all Eurofins Environment Testing laboratories to assist with placement of projects into the appropriate laboratory to best fit the clients' needs. Builds local relationships with clients and regulatory agencies. Visits clients on own or with local sales staff. Provides courier services as needed to support local client needs Qualifications Education: High School Diploma Required, BS/BA in Chemistry/Sciences Preferred Must have valid driver's license. Experience: Minimum 3 years client relationship or customer service experience 1-2 years bench level chemistry experience preferred Prefer supervisory experience Preferred Ability and Skills: Professional, knowledgeable, confident, and friendly demeanor Customer service experience Excellent written and verbal communication skills. Must be detail oriented with the ability to speak, read, and write English fluently Must have the ability to follow complex instructions Excellent organizational skills and attention to detail and a willingness to meet daily commitments with a widely varying workload Ability to read maps and follow directions Ability to operate a motor vehicle Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude Ability to lift 50 lbs Additional Information Position is full-time, Monday - Friday 8 am - 5 pm, with overtime as needed. Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location. To learn more about Eurofins, please explore our website ******************* We support your development! Do you feel you don't match 100% of the requirements? Don't hesitate to apply anyway! Eurofins companies are committed to supporting your career development. We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal! Find out more in our career page: ***************************** Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.
    $24k-34k yearly est. 19d ago
  • USMA Regional Medical Scientific Senior Director, Team Lead - Ophthalmology - West (Remote)

    Merck 4.6company rating

    Des Moines, IA jobs

    + The Regional Medical Scientific Senior Director Team Lead, RMSD TL, is a credentialed (i.e., MD, PhD, PharmD, DO, and OD) therapeutic and disease expert whose primary role is the leadership, management, and accountability of a field-based team of RMSDs and their deliverables. + The RMSD TL ensures team members adhere to Company policies and standard operating procedures (SOPs,) execute on field medical plans and engage in company research initiatives. The role may have additional responsibilities for executing US Medical Affairs (USMA) and/or Global Medical & Scientific Affairs (GMSA) objectives or other corporate initiatives. + The primary focus of this role will be Ophthalmology (Retina) **Location:** This position will lead a team of Field Medical professionals with territories within the western half of the United States. Ideally, this person will reside in territory. **Responsibilities and Primary Activities** **Leadership and Management** + Manages, recruits, and on-boards a team of field-based medical affairs professionals + Assesses RMSD performance to objectives and competencies through routine field observation/coaching visits, internal and external stakeholder feedback, and field/customer metric analysis + Assists with personal development plans and monitors goals for each RMSD + Communicates assigned disease state field execution plans to the team and monitors performance to plan, aligned to: Scientific Exchange, Insights, Scientific Congresses, and Research + Keeps current with resources and uses those resources to enhance the development of the team and its members + Provides input on internal resource development + Ensures that all team members comply with the intent and application of company ethics and compliance with respect to guidelines and policies, including driver safety in the field environment **Planning and Project Management** + In alignment with Executive Director, Medical Affairs, provides project management to ensure development and execution of the assigned disease support plans + As needed, provides input and/or project management with USMA and/or GMSA organizations **Budget Management** + Reviews and approves expense reports + Acts as a financial steward of Our Company resources with respect to individual and employee actions **Inclusive Mindset and Behavior** + Demonstrates eagerness to contribute to an environment of belonging, inclusion, and empowerment + Leads by example and serves as a role model for creating, leading, and retaining a diverse and inclusive workforce **Required Qualifications, Skills, & Experience** **Minimum** + MD, PhD, PharmD, DO, or OD + 2+ years with demonstrated ability to effectively lead and coach scientific/medical colleagues at all skill and knowledge levels + 5+ years of experience in a field-based medical role with proven competency in customer engagement and education + Ophthalmology area knowledge + Excellent interpersonal communication and presentation skills, strong personal integrity, teamwork abilities (including the ability to lead a therapeutic team across a geographical area), business acumen, and focus on scientific education and dialogue + A thorough understanding of FDA, OIG, HIPAA, and other ethical guidelines, laws, and regulations relevant to the pharmaceutical industry and its customers to ensure compliance with all external and internal guidelines and standard operating procedures + Ability to organize, prioritize, and work effectively in a constantly changing environment and to motivate a team to do the same + Desire to develop and manage a team in an environment of belonging, engagement, and empowerment by:o Working to transform the environment, culture, and business landscapeo Leveraging diversity and inclusion to ensure business value, per global diversity and inclusion strategyo Ensuring accountability to drive an inclusive cultureo Strengthening the foundational elements of diversity **Preferred** + Previous experience managing professional employees, especially field-based medical personnel + Strong working knowledge of the Microsoft Office Suite (Word, PowerPoint, Excel, Access), and ability to interface effectively with a variety of technical platforms for the collection, review, and dissemination of medical information + Scientific/medical research experience, including demonstrated record of scientific/medical publication \#eligiblefor ERP **Required Skills:** Medical Affairs, Medical Care, Ocular Pathology, Ophthalmology, People Leadership, Pharmaceutical Medical Affairs, Project Management, Relationship Building, Scientific Communications, Scientific Exchange, Strategic Thinking, Teamwork **Preferred Skills:** Current Employees apply HERE (***************************************************** Current Contingent Workers apply HERE (***************************************************** **US and Puerto Rico Residents Only:** Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (*************************************** if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights (****************************************************************************************** EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts (********************************************** **U.S. Hybrid Work Model** Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote". The salary range for this role is $206,200.00 - $324,600.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at ****************************************************** . You can apply for this role through **************************** (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. **San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance **Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance **Search Firm Representatives Please Read Carefully** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. **Employee Status:** Regular **Relocation:** No relocation **VISA Sponsorship:** No **Travel Requirements:** 25% **Flexible Work Arrangements:** Remote **Shift:** Not Indicated **Valid Driving License:** Yes **Hazardous Material(s):** n/a **Job Posting End Date:** 01/11/2026 ***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.** **Requisition ID:** R377788
    $83k-105k yearly est. 3d ago

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