Help Desk Specialist jobs at M.C. Dean - 1429 jobs

About M.C. Dean M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration. Why Join Us? Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values-agility, expertise, and trust-we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries. As part of a multidisciplinary team, you will be responsible for coordinating and implementing technical controls and configuration settings and will work in a team environment alongside other cybersecurity engineers and Risk Management Framework (RMF) analysts responsible for supporting Information System Security Engineering efforts. Responsibilities * Working closely and supporting team members, vendors, and government customers * Implementing DoD Security Technical Implementation Guides (STIGs) on traditional Information Technology (IT) and Operational Technology (OT) systems * Assisting in the development and verification of documentation necessary to complete the DoD RMF assessment and authorization process * Conducting ICS/SCADA system inventories following DoD guidance * Conducting vulnerability scanning and document system vulnerabilities * Supporting ISO standardization and Quality inspections * Participating in continuous improvement of organizational cybersecurity posture Qualifications Education: * 5+ Years of Experience with a Master's Degree in Information Technology, Risk Management, Cybersecurity * 7+ Years of Experience with a Bachelor's Degree in Information Technology, Risk Management, Cybersecurity * 10+ Years of Experience with an Associate's Degree in Information Technology, Risk Management, Cybersecurity * 12+ Years with a High School Diploma Required Progressive Experience: * Working with industry and government agencies on the design of platforms and integrated systems Working on government and/commercial projects implementing cybersecurity requirements in a variety of industrial control systems (e.g., building management, electronic security, fire alarm/mass notification, electrical distribution, power management, etc.) * Proficiency with ACAS and HBSS and mitigation strategies * Developing policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data * Assessment, mitigation, and closure of network vulnerabilities and vulnerability management eMASS * Establishing, managing, and tracking of Plan of Action & Milestones (POA&M) Applying STIGs to servers, databases, applications, and other hardware Security Readiness Review (SRR) Tools (scripts and ACAS) * Ability to identify, maintain, and troubleshoot control network components * Excellent understanding of the DoD RMF lifecycle and NIST 800-53 controls implementation * Awareness of NIST Special Publication 800-82, Guide to Industrial Control Systems (ICS) Security and UFC 4-010-06 Unified Facilities Criteria (UFC) Cybersecurity of Facility * Working knowledge of operational control systems and implementing a variety of security assessment tools * Working knowledge of other operational control systems * Familiarity with DoDIN CCRI/CCORI and CYBERCOM TASKORDS * Familiarity with various industry products One of the Required Certifications: * CASP CE CISSP CISSP - ISSAP CISSP - ISSEP CSSLP CISA CISM GCED GCIH Also: * Strong Oral, Written and Presentation Skills with the ability and experience communicating directly with Customers * Demonstrated background working with multidisciplinary teams * Demonstrated time management and organization skills to meet deadlines and quality objectives * Strong MS Excel, Word, PowerPoint, AUTOCAD, Cameo and Visio Skills is a plus. Abilities: * Exposure to computer screens for an extended period of time. * Sitting for extended periods of time. * Reach by extending hands or arms in any direction. * Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard. * Listen to and understand information and ideas presented through spoken words and sentences. * Communicate information and ideas in speaking so others will understand. * Read and understand information and ideas presented in writing. * Apply general rules to specific problems to produce answers that make sense. * Identify and understand the speech of another person.

ANF is seeking a Business Systems Support & Training Specialist. This role is responsible for supporting, troubleshooting, and maintaining business applications, with a strong focus on CMiC (ANF's ERP), ensuring seamless operation for both enterprise users and field teams. In addition to day-to-day support, this role plays a critical role in training, onboarding, and capability development across the organization. Why Join Us? We are a growing Company serving the South Florida Market for over 40 years. We are dynamic, innovative and focused on delivering our clients successful and on-time projects looking for dedicated individuals seeking opportunities to become a vital part of a team that truly values all construction project management has to offer. At ANF Group, we are committed to building exceptional projects and fostering a work environment where innovation, collaboration, and professionalism thrive. Company Benefits: Comprehensive health, dental, and vision insurance 401(k) retirement plan with company match Paid time off and holidays Opportunities for professional development and growth Responsibilities include: Business Systems & CMiC Support Provide hands-on support for CMiC users across enterprise and field teams. Incident management to include ticket creation, triage and diagnosis, escalation and communication if needed, and testing and user-acceptance. Manage user accounts, security settings, and system access for CMiC and other business systems. Assist with CMiC configurations, module updates, and troubleshooting. Ensure data integrity and accuracy within CMiC for reporting and operations. Serve as the primary point of contact for CMiC-related issues and escalate when needed. Help field teams troubleshoot CMiC mobile and on-site system access issues. Support business units in leveraging CMiC for project tracking, cost management, and reporting. Assist in testing, updating, and rolling out new CMiC features or system upgrades. Work closely with IT, finance, and operations teams to support business system needs. Coordinate with CMiC support and vendors to troubleshoot and resolve system issues. Major incident management and companywide communication. Training, Onboarding, and Learning Enablement Own and support training and onboarding for both new and existing employees related to CMiC and other core business systems. Design, build, and maintain a clear, structured training curriculum, including role-based learning paths. Deliver live training sessions, workshops, and onboarding sessions for new hires and existing employees. Partner with business leaders, IT, and Build U stakeholders to align training content with operational needs and organizational priorities. Create and maintain user guides, training materials, knowledge bases, standard operating procedures, and troubleshooting FAQs to support self-service learning. Identify skill gaps and recommend training improvements to continuously raise system proficiency and effectiveness. Support change management efforts by preparing users for system updates, new functionality, and process improvements. Measure training effectiveness and continuously refine content to improve outcomes and adoption. Qualifications Education: Bachelor's degree in Information Systems, Business, or a related field. Experience: 2-4 years of experience in business systems support, IT support, or technical training. Demonstrated experience delivering end-user training, facilitating workshops, and supporting onboarding for new and existing employees. Experience designing, developing, and maintaining structured training curricula, learning paths, and documented learning modules. Experience creating and managing content within a Learning Management System (LMS) or similar training platforms (e.g., course creation, updates, tracking completion). Ability to translate complex technical concepts into clear, user-friendly training materials for diverse audiences. Experience developing user guides, job aids, knowledge bases, and self-service learning resources. Hands-on experience with CMiC highly preferred. Experience troubleshooting ERP systems, business applications, and integrations. Strong problem-solving skills, attention to detail, and a continuous improvement mindset. Excellent written and verbal communication skills, with confidence presenting and training cross-functional groups. Proficiency in Microsoft applications (Excel, Word, Outlook; Power BI is a plus). The Business Systems Support & Training Specialist plays a critical role in both system reliability and organizational capability building. This role goes beyond technical support by helping standardize training, elevate system usage, and reinforce ANF's commitment to continuous learning through the Build U initiative. The position provides an opportunity to develop deep expertise in CMiC system administration, training design, and business process improvement while directly impacting adoption, efficiency, and employee development across the organization. Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to Race, Religious Creed, Color, National Origin, Ancestry, Physical or Mental Disability, Medical Condition, Genetic Information, Marital Status, Sex, Gender, Gender Identity, Gender Expression, Sexual Orientation, Military or Veteran status. **Company conducts post-offer, pre-employment drug screening, background check, and Motor Vehicle Report.

We are seeking an innovative and strategic IT Director to lead the design and implementation of a unified, enterprise-wide IT Service Desk function. This role will play a pivotal part in modernizing support services, driving organizational alignment, and enhancing the overall employee technology experience across a multi-location operation. As a leader, you will champion the development of a comprehensive service delivery model that acts as the centralized point of contact for all IT-related needs. Leveraging best practices in integrating cutting-edge tools like AI, automation, and predictive analytics, you will build a future-ready support ecosystem that empowers the business and elevates performance. Core Responsibilities: Strategic Direction & Vision Architect and implement a unified service desk strategy that serves all business units and operational environments. Create and execute a transformation roadmap that aligns with the company's broader digital and business initiatives. Guide the shift to an experience-driven and results-oriented service delivery approach. Embed leading service management practices to ensure governance, adaptability, and enterprise cohesion. Cross-Functional Integration Collaborate with stakeholders across departments (HR, Accounting, Legal, Operations, ect.) to unify workflows and standardize service offerings. Ensure seamless support delivery across corporate offices, field teams, and remote environments. Establish governance models that promote accountability and consistent service quality across the enterprise. Operational Execution & Excellence Define and track key performance indicators (KPIs) and experience-level agreements (XLAs) to measure support outcomes. Cultivate a culture of continual improvement using performance metrics and user feedback. Develop and maintain a dynamic knowledge base and robust self-service tools powered by AI. Oversee third-party service providers and enforce service level agreements. Technology Enablement & Innovation Lead the integration of automation tools, AI-driven workflows, and predictive technologies to enhance service desk responsiveness. Introduce intelligent service catalogs and user-personalized experiences to streamline IT interactions. Monitor and adopt emerging technologies to ensure sustained innovation and agility. People Leadership & Culture Development Build and manage a service desk team, fostering a culture of accountability, innovation, and service excellence. Promote an employee-first mindset focused on empathy, responsiveness, and problem ownership. Provide coaching, development, and leadership opportunities to build team capability and resilience. Qualifications: Required: Bachelor's degree in Information Technology, Business, or a related field (Master's preferred). A minimum of 10 years' experience in IT service management or enterprise IT leadership, including 5+ years in a senior management role. Demonstrated success in standing up or transforming service desk or ESM operations within distributed or multi-site organizations. Background in construction industry. Preferred: ITIL 4 certification required; additional certifications (e.g., SIAM, HDI, COBIT, ISO/IEC 20000) highly desirable. Hands-on experience with platforms like ServiceNow, Jira Service Management, Salesforce, CMiC, Autodesk, and Azure DevOps.

Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds. Suffolk - America's Contractor - is a national company with more than $8 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR's list of “Top CM-at-Risk Contractors.” For more information, visit *************** and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram. Position: Suffolk is currently seeking an Energy Marshall to implement learning, provide consistency, and drive rigor into energy isolation and electrical safety programs. Responsibilities: Reviewing the Electrical Energization Safety Program with the electrical contractor and commissioning authority Involvement with all stored energy systems - gas, water, steam, air. Organizing and scheduling Pre-Energization meetings Confirming individuals working on energized / de-energized equipment are Qualified Work based on NFPA 70E, OSHA, or an accepted qualified electrical safety training standard. Delivering a project specific Electrical Safety Orientation to employees who will be working on energized or de-energized equipment Reviewing the electrician's LOTO plan and verifying it is accurate and managed properly. Reviewing electrician and vendor AHA's. Confirming receipt of the approved coordination study and all arc flash labels have been applied to the equipment. Tracking and confirming all required QA/QC is complete and documentation has been submitted. Reviewing the daily Pre-Task Plan for energization activities. Implementing adequate communication to the project team that identifies daily high-risk activities, energized equipment and spaces, barriers, and off-limit spaces. Confirming all pre-energization steps have been completed. Conducting pre-energization daily walks with the electrician and project stakeholders. Performing end-of-day walks for electrical equipment to confirm all systems are secure. Confirming adherence to the LOTO plan and isolation requirements. Confirming adequate signage and barriers are installed for electrical rooms and spaces with energized equipment. Confirming an adequate access control plan is in place for electrical rooms and spaces with energized equipment. Qualifications: BA/BS + 5 years of related experience or demonstrated equivalency of experience and/or education Able to understand the safe installation of electrical equipment and various voltages, equipment types, and AC/DC systems Knowledge of pressurized mechanical lines, compressed gas and air. Experience in construction and electrical commissioning standards and practices. Experience communicating complex technical solutions and concepts to engineers and non-engineers. Ensure audit site practices against written standards as part of assurance role. Ability to Interpret line drawings and system redundancies to ensure design of LOTO systems are 100% effective and in compliance with customer standards. While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking. Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.

Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds. Suffolk - America's Contractor - is a national company with more than $8 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR's list of “Top CM-at-Risk Contractors.” For more information, visit *************** and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram. Position: Suffolk is currently seeking an Energy Marshall to implement learning, provide consistency, and drive rigor into energy isolation and electrical safety programs. Responsibilities: Reviewing the Electrical Energization Safety Program with the electrical contractor and commissioning authority Involvement with all stored energy systems - gas, water, steam, air. Organizing and scheduling Pre-Energization meetings Confirming individuals working on energized / de-energized equipment are Qualified Work based on NFPA 70E, OSHA, or an accepted qualified electrical safety training standard. Delivering a project specific Electrical Safety Orientation to employees who will be working on energized or de-energized equipment Reviewing the electrician's LOTO plan and verifying it is accurate and managed properly. Reviewing electrician and vendor AHA's. Confirming receipt of the approved coordination study and all arc flash labels have been applied to the equipment. Tracking and confirming all required QA/QC is complete and documentation has been submitted. Reviewing the daily Pre-Task Plan for energization activities. Implementing adequate communication to the project team that identifies daily high-risk activities, energized equipment and spaces, barriers, and off-limit spaces. Confirming all pre-energization steps have been completed. Conducting pre-energization daily walks with the electrician and project stakeholders. Performing end-of-day walks for electrical equipment to confirm all systems are secure. Confirming adherence to the LOTO plan and isolation requirements. Confirming adequate signage and barriers are installed for electrical rooms and spaces with energized equipment. Confirming an adequate access control plan is in place for electrical rooms and spaces with energized equipment. Qualifications: BA/BS + 5 years of related experience or demonstrated equivalency of experience and/or education Able to understand the safe installation of electrical equipment and various voltages, equipment types, and AC/DC systems Knowledge of pressurized mechanical lines, compressed gas and air. Experience in construction and electrical commissioning standards and practices. Experience communicating complex technical solutions and concepts to engineers and non-engineers. Ensure audit site practices against written standards as part of assurance role. Ability to Interpret line drawings and system redundancies to ensure design of LOTO systems are 100% effective and in compliance with customer standards. While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking. Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.

The Helpdesk Support Staff is a position for supporting an online virtual language school, ensuring classes run successfully through on-going monitoring and support. The primary responsibilities for the Helpdesk Support Staff are to support language classes through general user assistance, training users, resolving basic technical issues and other classroom related activities. The Helpdesk Support Staff must be able to follow procedures and instructions in our handbook to ensure quality monitoring of virtual classes. The Helpdesk Support Staff oversees classroom function, responds to, or escalates helpdesk requests for assistance, assists with technical issues, and maintains a friendly point of contact for students and instructors. Monitor Duties and Responsibilities: Continuously monitoring calendars Opening and preparing classrooms Accurately tracking, logging, and submitting attendance Monitoring classes Basic technological troubleshooting Entering consistent and accurate observations Monitoring, responding to, and escalating incoming helpdesk emails Performs other related duties as assigned Required Skills/Abilities: Candidate must be familiar with Microsoft Windows and Microsoft Office Candidate must have the ability to multitask Candidate must be able to work as part of a team Candidate must be able to work in a flexible and growing environment Candidate must be able to express themselves in both written and verbal communication Candidate must be able to communicate to customers with various levels of technical knowledge Physical Requirements: Prolonged periods of sitting at a desk and working on a computer This is a remote position. Compensation: $10.00 - $15.00 per hour

Do you love solving problems that others can't fix? Are you comfortable walking novices through complicated computer tasks? If so, we need you on our team! The ideal candidates will have experience explaining complex solutions to intricate problems and will thrive on helping people. If this describes you, we welcome your application! What You'll Be Doing: Providing on site technical assistance and support for incoming questions and issues related to computer systems, software, and hardware Training computer users on basic usage of computer systems Maintaining daily performance of computer systems Installing, modifying, cleaning up, and repairing computer hardware, software, workstations, and servers Running diagnostic programs and asking questions to determine nature of problem, and then resolving problems Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems Responding to questions from customers seeking help either via email, in person, or over the phone Using systems management tools to monitor events, manage ticket system, and ensure clients' environments are running optimally Repairing printer equipment at customer sites Performing other related duties as assigned Requirements What You'll Need To Be Successful: Regular, reliable attendance A+, Network+, and Security+ certifications preferred but not required 1-year experience in similar role preferred but not required Must be available for varying shifts depending on customers' needs Excellent customer service skills Strong verbal communication and problem-solving skills Ability to work efficiently within a team Must be able to pass drug screening and background check Bilingual a plus About us: Riverside Technologies, Inc. (RTI) is the next generation of an IT service provider. Beyond specializing in solutions-managed services, IT hardware, warehouse services, and technology deployment-we add our blend of passion, creativity, and teamwork. RTI works alongside various industries nationwide. We started out working primarily within the education industry. After years of experience assisting hundreds of schools, we consider education to be one of our specialties. While we continue to focus on our education customers, we have also expanded our solutions to small and midsize businesses, commercial clients, government entities, and more. RTI customers receive customized and integrated IT guidance, expert communications from beginning to end, and significant savings of time and money. What You Can Look Forward to: We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan. PASSION: A passionate work environment - we are passionate about finding unique, creative solutions to our customers' challenges. CREATIVITY: A creative environment with creative people - we enjoy finding creative solutions to different challenges. TEAMWORK: A team-centric environment - we thrive on working with others to reach a common goal.

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at **************** for more information. D.R. Horton, Inc. is currently looking for a Help Desk Specialist I. The right candidate will be responsible for all IT support activities related to end user hardware, software and other IT related issues. Essential Duties and Responsibilities include the following. Other duties may be assigned. * Provide phone, webchat, and in-person support to end users and external vendors on a variety of IT related issues * Research and resolve basic network (Internet Service Provider modems, Cisco routers) issues, hardware, and software application issues * Document and track the details of the issue, status and resolution, using the help desk tracking application * Communicate and follow-up with the user while working the issue and ensure successful and timely completion of the issue * Perform end user computer refreshes * Complete work orders, fully documenting each step of the troubleshooting process * Aid with division office moves * Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company * Ability to work on-call rotation * Ability to work overtime * Ability to travel overnight Education and/or Experience * High school diploma or general education degree (GED) * Two to four years related experience and/or training in an IT support environment * Must have basic knowledge and understanding of Microsoft Windows Current Version Operating Systems, Microsoft Active Directory, Microsoft Exchange Current Version, Print Services, Microsoft Office Current version * Experience replacing basic components of various makes and models of system and printer hardware * Must be able to troubleshoot all aspects of computer components * Ability to adapt to a constantly changing environment * Possess strong interpersonal, written and verbal communication skills * Proficiency with MS Office and email * The employee must frequently lift and/or move up to 50 pounds Preferred Qualifications * Windows/Android/Apple phone support experience a plus * Experience with VNC, Cisco AnyConnect, or other remote connectivity software a plus * CompTIA A or similar certification a plus Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including: * Medical, Dental and Vision * 401(K) * Employee Stock Purchase Plan * Flex Spending Accounts * Life & Disability Insurance * Vacation, Sick, Personal Time and Company Holidays * Multiple Voluntary and Company provided Benefits Build YOUR future with D.R. Horton, America's Builder. #WeBuildPeopleToo

Help Desk Specialist I - 2505485 Description D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at **************** for more information. D.R. Horton, Inc. is currently looking for a Help Desk Specialist I. The right candidate will be responsible for all IT support activities related to end user hardware, software and other IT related issues. Essential Duties and Responsibilities include the following. Other duties may be assigned. Provide phone, webchat, and in-person support to end users and external vendors on a variety of IT related issues Research and resolve basic network (Internet Service Provider modems, Cisco routers) issues, hardware, and software application issues Document and track the details of the issue, status and resolution, using the help desk tracking application Communicate and follow-up with the user while working the issue and ensure successful and timely completion of the issue Perform end user computer refreshes Complete work orders, fully documenting each step of the troubleshooting process Aid with division office moves Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company Ability to work on-call rotation Ability to work overtime Ability to travel overnight Qualifications Education and/or Experience High school diploma or general education degree (GED) Two to four years related experience and/or training in an IT support environment Must have basic knowledge and understanding of Microsoft Windows Current Version Operating Systems, Microsoft Active Directory, Microsoft Exchange Current Version, Print Services, Microsoft Office Current version Experience replacing basic components of various makes and models of system and printer hardware Must be able to troubleshoot all aspects of computer components Ability to adapt to a constantly changing environment Possess strong interpersonal, written and verbal communication skills Proficiency with MS Office and email The employee must frequently lift and/or move up to 50 pounds Preferred Qualifications Windows/Android/Apple phone support experience a plus Experience with VNC, Cisco AnyConnect, or other remote connectivity software a plus CompTIA A+ or similar certification a plus Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including: Medical, Dental and Vision 401(K) Employee Stock Purchase Plan Flex Spending Accounts Life & Disability Insurance Vacation, Sick, Personal Time and Company Holidays Multiple Voluntary and Company provided Benefits Build YOUR future with D.R. Horton, America's Builder. #WeBuildPeopleToo Job: Information Technology Primary Location: TX-Arlington Organization: Corporate Schedule: Full-time Job Posting: Dec 10, 2025, 11:06:15 PM

Job Description ARDEX Americas has been setting the standard in high-performance buildingmaterials for over 75 years. From advanced flooring systems to innovative tileand stone installation solutions, we deliver products that shape the future ofconstruction. Join a global leader where innovation meets sustainability-andwhere our people are the foundation of everything we do. POSITION: IT HELP DESK ANALYST We are immediately hiring an IT HELP DESK ANALYST to provide technical support and assistance to users across the ARDEX Americas business (U.S., Canada, Mexico and Latin America), troubleshoot and resolve hardware, software, and network issues, ensuring minimal downtime and helping users stay productive. This role is ideal for someone who enjoys engaging with people, thrives in a collaborative environment, and is naturally curious about IT technology and how it can improve the workplace. If you're energized by solving problems and helping others succeed through technology, we'd love to meet you. Reporting to the Manager of Customer Service and IT, this position is full-time based out of our Corporate offices, 20 minutes North of Pittsburgh International airport. What you will do: Respond to IT support requests from employees. Troubleshoot and fix hardware and software problems. Provide excellent customer service and quick resolutions. Escalate complex issues to senior IT staff when needed. Set up and configure computers and other devices. Keep track of PCs, Laptops, cell phones, and other IT assets. Share updates and solutions with users and teams. Stay current on IT tools and systems. Prioritize and manage multiple support requests. Document issues and resolutions clearly. What you will bring to ARDEX: Experience in IT support and using ticketing systems (Freshdesk is a plus). Familiarity with Windows, Office 365, iOS, and remote support tools like Teams or LogMeIn Rescue. Basic knowledge of digital marketing, social media, and CRM tools is helpful. Strong problem-solving and communication skills. Understanding of networking basics (Wi-Fi, VPN, IP addresses) Ability to manage multiple tasks and prioritize based on urgency. Team player with a proactive attitude. Comfortable with change and eager to learn. German language skills are a plus. Willingness to travel occasionally to other ARDEX locations to provide support. Education Associate's degree in information technology and/or relevant work experience. Benefits: Generous Paid Time Off (PTO) and 11 Paid Holidays Paid Parental Leave to support growing families. 401(k) with Company Match to help you save for retirement. Medical, Dental, and Vision Insurance (effective the 1st of the month after hire) Company-paid Disability, Life, and AD&D Insurance and Travel Assistance Wellness Programs, including Telehealth and an Employee Assistance Program (EAP) Tuition Assistance for associate and bachelor's degrees Discounted Gym Memberships to support your fitness goals Optional coverage for Pet Insurance, Group Accident, ID Theft, Legal Insurance, and more! Scenic corporate offices with free parking and woodland walking trails! Be part of the team that's Building Tomorrow at ********************* ARDEX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The IT Support Specialist I supports both local and field users, including those in corporate, sales and construction offices. This position requires the deployment, replacement, repair, and troubleshooting of Windows desktops and laptops and other mobile devices such as cell phones, and iPads. The IT Support Specialist I also troubleshoots printers, copiers, scanners, phones, projectors, mobile devices, large displays, conference room equipment, and other networking equipment as needed. Essential Duties and Responsibilities * Provide corporate, sales and construction users with technical support on-site, at both General Office and remote locations over the phone, via email, or by utilization of remote assistance tools. * Provide technical support for internet and network related issues; troubleshoot and report outages to internet service providers while staying in communication with the Service Desk team with the objective of prompt service recovery. * Provide technical support for Windows, and other mobile operating systems such as iOS. * Set up computers for deployment by means of company approved configuration. * Perform computer repairs, correct printing and scanning issues, and address network outages with critical deadlines. * Provide technical support for in-house applications and services as well as other industry leading software programs such as Microsoft Office, Microsoft Teams, AutoCAD, Architecture, 3ds MAX, Civil 3D, Design Review, Adobe Creative Suite, BlueBeam Revu. * Participate and assist in hardware and software rollout projects. * Hardware and software rollout involves planning and coordination with the rest of the department. Hardware and software rollouts are preferably to be done with little or no downtime to the users. * Assess severity of network problems and communicate to the Service Desk team and management as necessary. * Provide new hires with basic introduction to hardware and software (assist users to familiarize themselves with network resources). * Assist with auditing and managing of computer equipment and other network related infrastructure such as routers, switches, internet lines, and wireless cards. * Responsible for completion and follow through with a list of assigned tasks and projects within specified timelines. * Ability to work independently when necessary but able to collaborate with the Service Desk team. * Other duties as assigned.

ARDEX Americas has been setting the standard in high-performance building materials for over 75 years. From advanced flooring systems to innovative tile and stone installation solutions, we deliver products that shape the future of construction. Join a global leader where innovation meets sustainability-and where our people are the foundation of everything we do. POSITION: IT HELP DESK ANALYST We are immediately hiring an IT HELP DESK ANALYST to provide technical support and assistance to users across the ARDEX Americas business (U.S., Canada, Mexico and Latin America), troubleshoot and resolve hardware, software, and network issues, ensuring minimal downtime and helping users stay productive. This role is ideal for someone who enjoys engaging with people, thrives in a collaborative environment, and is naturally curious about IT technology and how it can improve the workplace. If you're energized by solving problems and helping others succeed through technology, we'd love to meet you. Reporting to the Manager of Customer Service and IT, this position is full-time based out of our Corporate offices, 20 minutes North of Pittsburgh International airport. What you will do: Respond to IT support requests from employees. Troubleshoot and fix hardware and software problems. Provide excellent customer service and quick resolutions. Escalate complex issues to senior IT staff when needed. Set up and configure computers and other devices. Keep track of PCs, Laptops, cell phones, and other IT assets. Share updates and solutions with users and teams. Stay current on IT tools and systems. Prioritize and manage multiple support requests. Document issues and resolutions clearly. Experience and Skills: What you will bring to ARDEX: Experience in IT support and using ticketing systems (Freshdesk is a plus). Familiarity with Windows, Office 365, iOS, and remote support tools like Teams or LogMeIn Rescue. Basic knowledge of digital marketing, social media, and CRM tools is helpful. Strong problem-solving and communication skills. Understanding of networking basics (Wi-Fi, VPN, IP addresses) Ability to manage multiple tasks and prioritize based on urgency. Team player with a proactive attitude. Comfortable with change and eager to learn. German language skills are a plus. Willingness to travel occasionally to other ARDEX locations to provide support. Education Associate's degree in information technology and/or relevant work experience. Benefits Generous Paid Time Off (PTO) and 11 Paid Holidays Paid Parental Leave to support growing families. 401(k) with Company Match to help you save for retirement. Medical, Dental, and Vision Insurance (effective the 1st of the month after hire) Company-paid Disability, Life, and AD&D Insurance and Travel Assistance Wellness Programs, including Telehealth and an Employee Assistance Program (EAP) Tuition Assistance for associate and bachelor's degrees Discounted Gym Memberships to support your fitness goals Optional coverage for Pet Insurance, Group Accident, ID Theft, Legal Insurance, and more! Scenic corporate offices with free parking and woodland walking trails! Be part of the team that's Building Tomorrow at ********************* ARDEX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

ARDEX Americas has been setting the standard in high-performance building materials for over 75 years. From advanced flooring systems to innovative tile and stone installation solutions, we deliver products that shape the future of construction. Join a global leader where innovation meets sustainability-and where our people are the foundation of everything we do. POSITION: IT HELP DESK ANALYST We are immediately hiring an IT HELP DESK ANALYST to provide technical support and assistance to users across the ARDEX Americas business (U.S., Canada, Mexico and Latin America), troubleshoot and resolve hardware, software, and network issues, ensuring minimal downtime and helping users stay productive. This role is ideal for someone who enjoys engaging with people, thrives in a collaborative environment, and is naturally curious about IT technology and how it can improve the workplace. If you're energized by solving problems and helping others succeed through technology, we'd love to meet you. Reporting to the Manager of Customer Service and IT, this position is full-time based out of our Corporate offices, 20 minutes North of Pittsburgh International airport. What you will do: * Respond to IT support requests from employees. * Troubleshoot and fix hardware and software problems. * Provide excellent customer service and quick resolutions. * Escalate complex issues to senior IT staff when needed. * Set up and configure computers and other devices. * Keep track of PCs, Laptops, cell phones, and other IT assets. * Share updates and solutions with users and teams. * Stay current on IT tools and systems. * Prioritize and manage multiple support requests. * Document issues and resolutions clearly. Experience and Skills: What you will bring to ARDEX: * Experience in IT support and using ticketing systems (Freshdesk is a plus). * Familiarity with Windows, Office 365, iOS, and remote support tools like Teams or LogMeIn Rescue. * Basic knowledge of digital marketing, social media, and CRM tools is helpful. * Strong problem-solving and communication skills. * Understanding of networking basics (Wi-Fi, VPN, IP addresses) * Ability to manage multiple tasks and prioritize based on urgency. * Team player with a proactive attitude. * Comfortable with change and eager to learn. * German language skills are a plus. * Willingness to travel occasionally to other ARDEX locations to provide support. Education * Associate's degree in information technology and/or relevant work experience. Benefits * Generous Paid Time Off (PTO) and 11 Paid Holidays * Paid Parental Leave to support growing families. * 401(k) with Company Match to help you save for retirement. * Medical, Dental, and Vision Insurance (effective the 1st of the month after hire) * Company-paid Disability, Life, and AD&D Insurance and Travel Assistance * Wellness Programs, including Telehealth and an Employee Assistance Program (EAP) * Tuition Assistance for associate and bachelor's degrees * Discounted Gym Memberships to support your fitness goals * Optional coverage for Pet Insurance, Group Accident, ID Theft, Legal Insurance, and more! * Scenic corporate offices with free parking and woodland walking trails! Be part of the team that's Building Tomorrow at ********************* ARDEX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The Junior Systems Administrator is a position responsible for providing fundamental support, executing routine maintenance tasks, and assisting the senior IT staff with projects related to the company's entire IT infrastructure, including servers, systems, and network components. This role is focused on rapid skill development and learning the core operational standards under the direct supervision and mentorship of the Senior System Administrator. Responsibilities: Routine Administration: Perform daily checks, monitoring, and preventative maintenance on virtual and physical servers, backup systems, and storage arrays. Disaster Recovery: Monitor and verify daily backup job success and assist in conducting regular recovery tests. Identity & Access Management: Manage the user lifecycle, including the creation, modification, and deletion of user accounts in Active Directory and cloud services (e.g., M365). Security Maintenance: Responsible for the deployment and verification of operating system patches, security updates, and endpoint protection software across the environment (servers, endpoints, network devices). Documentation: Assist the team in updating and maintaining the department's Standard Operating Procedures (SOPs), knowledge base articles, and system configuration records. Escalation: Serve as a Tier 1 escalation point for advanced technical issues involving server and network performance or core application stability. Network Monitoring: Proactively monitor the health and performance of the network, including switches, firewalls, and wireless access points (APs), alerting the Lead Admin to critical issues. Network Endpoint Configuration: Responsible for the basic setup, configuration, and troubleshooting of network devices (switches, routers, APs). IP Services: Manage and troubleshoot essential network services such as DHCP and DNS across the network infrastructure. Troubleshooting: Diagnose and resolve basic connectivity issues, VLAN assignment problems, and VPN access issues for remote users. Cabling: Maintain organization and proper labeling of network cabling and patching in the data center and communication closets. Project Support: Assist the Senior System Administrator with the hands-on deployment and configuration of new infrastructure components for approved system and network projects. Asset Management: Maintain an accurate inventory of IT hardware and software assets, tracking assignments, service tags, and warranty information. Required Qualifications: Education: Associate's or Bachelor's degree in a technical field (e.g., IT, Computer Science) or relevant vocational training/certifications plus 1 year of equivalent work experience. Technical Foundations: Solid fundamental understanding of networking concepts (TCP/IP, subnetting, cabling) and server operating systems (Windows Server). Soft Skills: A strong desire to learn, excellent analytical and troubleshooting skills, and a professional demeanor for internal user interaction. Preferred Qualifications: Familiarity with virtualization platforms (e.g., VMware, Hyper-V). Practical experience or coursework in configuring switches and routers. Relevant entry-level certifications (e.g., CompTIA Network+, CompTIA Server+). Physical Demands and Working Environment: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed primarily in a standard office environment with extensive public contact and frequent interruptions. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight 50 lbs; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction. EOE - Vets/Disabilities Hoar does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of Hoar without a prior written search agreement will be considered unsolicited and the property of Hoar. #AlwaysInProcess

The Hiller Companies, LLC has an immediate opening for IT Help Desk Tier II Technician. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place. Job Summary: The IT Help Desk Tier II Technician is tasked with delivering advanced technical support to our internal staff. They are responsible for effectively troubleshooting and resolving complex software and hardware issues. The Tier II Technician not only assists with network connectivity problems but also offers expertise in managing server configurations, implementing security protocols, and ensuring the optimal performance of systems and applications. Moreover, they play a key role in mentoring Tier I Technicians, sharing their expertise and providing guidance on challenging technical matters. The IT Help Desk Tier II Technician enhances the efficiency and productivity of our internal operations, contributing to the overall success of our organization. Location: This position will be located on-site at Reliable Fire Equipment in Alsip, IL; Reliable is a division of The Hiller Companies, LLC. Pay Range: $32.52/hour - $37.94/hour Key Responsibilities: * Respond to incoming support requests in a timely and courteous manner. * Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems. * Document and track all support requests in a help desk ticketing system. * Escalate complex issues to higher-level support staff as needed. * Install, configure, and maintain software applications and operating systems. * Perform regular maintenance tasks on hardware and software systems. * Provide end-user training on software applications and systems. * Communicate technical information to non-technical users in a clear and concise manner. * Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues. * Other duties as assigned.

Company: Kipaji Technologies LLC Start Date: Immediate Work Setting: Hybrid. However, the consultant will be required to work fully on -site for at least the first three months. Salary Range: $45,000 ~ $85,000 per year (W2). About Us: Kipaji Technologies, a K Systems Solutions partner, is a growing Managed Services Provider dedicated to delivering top -tier IT solutions with precision. We empower businesses by integrating AI tools to enhance productivity and adopting holistic, best -of -breed approaches to safeguard critical assets against cyber threats. Our goal is to be a trusted partner in strengthening your technology capabilities and driving business growth. Job Description: We are looking for a motivated and detail -oriented Junior Systems Administrator to join our IT team. The ideal candidate will assist in maintaining and managing IT infrastructure, ensuring optimal performance and robust security. RequirementsMinimum Qualifications: At least two years of college education or 1ー2 years of experience in the IT field. Familiarity with desktop support for Windows, Linux, and Unix systems. Eagerness to grow into systems and network administration responsibilities. Experience in installing, configuring, and maintaining operating systems, software, and hardware. Ability to monitor system performance and troubleshoot issues effectively. Basic knowledge of network infrastructure and system security principles. Strong problem -solving and analytical skills. Effective collaboration skills for working with senior engineers on system design and implementation. Ability to document system configurations and procedures accurately. Technical support experience, resolving system -related issues for end -users. Preferred Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. Certifications such as CompTIA A+/Network+/Cloud+/Linux+ or Microsoft Associate -level certifications. Understanding of networking, operating systems (Windows, Linux), and server management. Skills in troubleshooting hardware, software, and network issues. Familiarity with scripting languages (e.g., PowerShell, Bash). Knowledge of virtualization technologies (e.g., VMware, Hyper -V). Experience with cloud services (e.g., AWS, Azure). Awareness of cybersecurity principles and best practices. Programming or scripting skills (a plus). Additional Requirements: Flexibility to work varying shifts (e.g., 6 AMー2 PM, 7 AMー3 PM, 2 PMー10 PM, etc.).

About the role: Join Brinkman Construction's dynamic IT team as a Junior Systems Administrator where you'll help maintain, monitor, and improve our company's IT systems including both on-premises and cloud environments. This hands-on role offers opportunities to learn, grow, and contribute to key technology projects. This role is ideal for someone who is passionate about IT, ready to take on new challenges, and looking to build a rewarding career in a supportive, growth-oriented organization. Work Environment: This is a full-time in-person role requiring local travel and occasional evening and weekend hours as job duties demand. Candidates must have reliable transportation and the ability to drive to remote job sites and offices in Southern Wyoming, Northern Colorado, and the Denver Metro Region up to 50%. Essential Functions: Deliver IT support to local and remote users, helping resolve escalated technical issues quickly and professionally. Track and document support requests, solutions, and actions in the helpdesk system. Escalate complex issues to senior administrators as needed. Assist with Microsoft 365 administration (Azure, SharePoint, Teams, and security features) under the guidance of senior staff. Manage user accounts, permissions, and access through Active Directory and related tools. Support installation and maintenance of network equipment (routers, switches, firewalls, wireless devices). Collaborate on server and network reliability, security, and performance. Learn and implement IT security best practices, policies, and procedures. Assist with server backups, recovery procedures, and routine maintenance tasks. Participate in infrastructure upgrades and patching, following ITIL change management guidelines. Create and update training materials and IT documentation. Requirements Education and Qualifications: Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). 1-3 years of relevant experience in systems or network support 5 years of work experience in an IT help desk role Certification in Network+, ITIL, A+, S+, etc. considered an asset Understanding of Windows Servers, Active Directory, Group Policy, virtualization, Microsoft Azure, Microsoft 365, Exchange, SQL, PowerShell, and Remote Desktop Services. Willingness to learn about automating deployments, mailbox management, and IT governance. Familiarity with Microsoft Office (Word, Excel, Visio) and documentation best practices. Strong customer service mindset and communication skills. Reliable, punctual, and a team player. Motivated, proactive, and detail-oriented. Committed to continuous improvement and professional development. Physical Requirements: Ability to lift, carry, push, or pull up to 50 pounds Ability to crawl, stoop, or squat to install computer equipment What we offer: Our Employee Stock Ownership Plan (ESOP) Open Paid Leave Program and paid parental leave Mileage reimbursement program Cell phone reimbursement Flexible benefits including medical, dental, and vision insurance 401(k) match Competitive compensation, cash bonuses, spot-bonuses We are committed to making a positive impact in the communities where we live, work, and play through our Volunteer Time Off program. About us: Across the Front Range, clients choose to work with us based on the relationships and projects we build, and the unmatched client experience we deliver. As a 100% employee-owned company, we are all-in on every project. Our culture of ownership drives us to create buildings of distinction and relationships that last. For us, excellence is non-negotiable and it's why so many of our projects are from repeat customers. Our Core Values: At Brinkman Construction, we're Driven to Build, and our core values are the cornerstone of our success. They shape our culture, define our character, inform our vision, and empower us to deliver on our mission. We are: Relationship Focused All In Salary: Range of $65,000 to $85,000 annually. Salary is commensurate with technical skills and experience. Anticipated application deadline 12/15/2025

Job Description Fisher Industries is a vertically integrated family of businesses that provides heavy civil construction and aggregate products across the United States. With over 70 years of experience, the company specializes in highways, bridges, aggregates, and large-scale infrastructure projects, supported by in-house capabilities in drilling, blasting, crushing, asphalt, and concrete production. Fisher is committed to delivering innovative, cost-effective solutions with an emphasis on safety and quality. As a proven industry leader, Fisher Industries continues to grow while maintaining the integrity and values of a family-owned company. For additional information about our company, visit our website at ***************** POSITION SCOPE The IT Support Specialist is to help with the technical and administrative tasks involved in a company's computer systems, networks, and servers. Will also assist the IT Director with day-to-day operation of IT Department. This position requires strict confidentiality and the ability to work independently as well as part of a team. This is a salaried, exempt position. PRIMARY DUTIES PC and Printer support and configuration Supporting Microsoft Office applications Management of IT inventory Supporting remote truck scales Installing and supporting misc. software systems Management and deployment of devices with Microsoft Intune Managing and configuring desktop antivirus Managing and supporting Symphony and Genetec NVR systems with axis cameras Install and terminate network wiring Physical installation equipment for remote offices Patch Management Perform other duties as assigned REQUIREMENTS 1-3 years of experience and/or college degree desired Strong background in working with and supporting Windows operating systems and Microsoft Office in a Microsoft domain environment Windows server, VMware, Networking, and web development skills are a plus but not required. Flexibility to work after hours and participate in overnight travel when needed or required Ability to lift and install network cabling in office and field areas Self-starter with problem-solving capabilities Strong organizational skills Ability to pass pre-employment physical, drug screen and background check Fisher Industries is an Equal Opportunity Employer. We are a drug-free work environment requiring pre-employment and random drug testing. Subject to background check. If you require an accommodation with applying, please email ******************** or call the HR Department at ************** to request accommodations. This email is only to request accommodation for the application process and is not an email to inquire about the status of your application. Job Posted by ApplicantPro

Systems Administrator is a technical professional responsible for designing, organizing, modifying and supporting the organization's computer systems. RESPONSIBILITIES: Installing and configuring hardware and software Provide technical support for both hardware and software issues on computer systems Manage the configuration and operation of client-based computer operating systems Monitor system performance Respond immediately to security or usability concerns Create and verify backups of data Respond to and resolve help desk requests Upgrade systems and processes as required Evaluate vendors, processes and technologies to improve quality and efficiency of IT infrastructure Collaborate with users to capture system requirements Coordinate and scheduling outage for upgrade and patch management Manage small IT projects to integrate into production Provide inputs and guidance in development of new technologies and solutions Support all preventative and emergency maintenance activities Support problem management efforts, to include development of Root Cause Analysis documentation and resolution Maintain and audit asset inventory QUALIFICATIONS: Education/Experience: Bachelor's degree in IT Computer related field preferred or 2 years of relevant experience Skills: Understanding of OSI and TCP/IP model (TCP, UDP, CIDR, etc.) Understanding of LAN networking protocols (PoE, STP, EIGRP, HSRP, VLAN, etc.) Understanding of WAN networking protocols (BGP, PBR, MPLS, etc.) Understanding of Wireless 802.11 protocols (802.11b/a/g/n/ac, WPA, WEP, PEAP, etc.) Experience with monitoring, network troubleshooting and analytics tools Experience with Windows server and Linux operating system Experience with IP Address Management (DHCP, DNS) Strong oral and written communication and presentation skills Strong technical problem solving and analytic skills to isolate, recommend and implement solutions Ability to follow tasks to completion and be dependable Ability to work at in a fast pace environment, dealing with multiple priorities Ability to manage projects Ability to learn new technologies quickly Ability to interact with team members without supervision Demonstrate a professional business attitude when working with internal staff and external clients Sense of urgency, initiative and competitive drive to get things done CERTIFICATIONS: Any of the following certifications are a plus: CompTIA A+ CompTIA Network + CompTIA Security + CompTIA Server+ VMWare VCP-DT Check Point Certified Security Administrator (CCSA) Accredited Configuration Engineer (ACE) Cisco Certified Network Entry-level (CCNET) Cisco Certified Network Associate (CCNA) Network Security Expert Level 1 (NSE 1) Network Security Expert Level 2 (NSE 2) General Requirements: US Citizenship required Ability to obtain and maintain a government security clearance May be required to work additional hours to support business objectives Limited availability to take leave during peak business cycles to support business objectives Valid driver's license and vehicle are required for this position as it requires client onsite support Ability to maintain valid driver's license issued within the United States and proof of personal liability insurance (applicable for mileage reimbursement) Must be willing to submit to assessment, background, and illegal substance testing prior to employment Ability to travel, up to 75% of time to domestic locations Affirmative Action/ Equal Opportunity Employer