Customer Care Manager jobs at M/I Homes

Job Description M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving's drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation's leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa. Job Summary Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction. Duties and Responsibilities Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards. May complete work orders required to meet customer needs; provides problem solving on-site. Contacts and schedules appropriate subcontractors to perform work as required. Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status. Directs and supervises subcontractors to improve efficiency and workflow. Maintains service vehicle inventories including appropriate materials and equipment. Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency. Assist in special projects as requested and perform additional duties as required. Requirements Minimum Education/Experience High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes. Skills Proficient in using computers and various software applications Written & verbal communication Customer Service Work Conditions Some exposure to undesirable environmental conditions with minimal health and safety risks. May at times require use of appropriate equipment and precautions. Travel demands which require possession of a valid driver's license and a good driving record to comply with Company-issued vehicle policies. Benefits M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more. We are committed to attracting, developing, and retaining talent that reflects the customers we serve and the communities where we live and work. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. #IND456

ABOUT THE ROLE The Client Services Specialist will support a top-producing four-person leasing team in Miami, led by the Vice Chairman and Co-Head of Florida for the Miami Office. This person will play a central role in keeping the team organized and efficient, helping manage projects, client deliverables, and daily operations. The ideal candidate is a fast learner who thrives in a busy environment, takes initiative, and helps the team stay on track across all active assignments. KEY RESPONSIBILITIES Marketing Coordination Lead all aspects of the team's marketing efforts, from concept through execution, for property campaigns, client presentations, and new business pursuits. Lead Social Media Management efforts such as LinkedIn a plus Develop, proof, and produce marketing materials including proposals, pitch decks, offering memorandums, and brochures that align with Savills' brand standards. Use Salesforce, LinkedIn, CoStar, and Exact Target to support prospecting, marketing outreach, and engagement tracking. Coordinate photography, floor plans, and other creative assets with vendors and internal teams. Maintain and organize the team's contact database while improving marketing processes for better efficiency and results. Financial Support Handle billing, invoicing, and expense reports for the team. Update and maintain stacking plans and other financial tracking tools in Excel. Administrative Support Greet and assist guests; answer and route incoming calls. Manage incoming and outgoing mail and packages. Keep Salesforce and other CRM databases accurate and up to date. Schedule meetings, conference calls, and team activities. Set up conference rooms and prepare materials for client meetings. Client Interface Help prepare materials and presentations for client meetings. Participate in client pitches as needed. Coordinate communication and logistics between the team and clients. Process Management Work closely with the team to manage all active projects and client assignments from start to finish. Keep track of deliverables, deadlines, and follow-ups to ensure nothing falls through the cracks. Anticipate next steps and help keep the team organized and accountable. Serve as the central point of coordination for ongoing projects and team priorities. Partner with other Client Services Specialists and Operations staff on office-wide initiatives. Qualifications Bachelor's degree preferred (Business, Marketing, Communications, Real Estate, Finance, or related field). Professional, proactive, and able to work both independently and as part of a team. Minimum of 3+ years of experience in marketing, administration, or commercial real estate preferred. Engagement and interaction with support of upper management is important. Strong skills in Microsoft Office (Namely: Excel, PowerPoint, Word) and Salesforce. Familiarity with Adobe InDesign, CRM, and email marketing tools such as SalesForce a plus. Excellent written and verbal communication skills. Strong organizational skills, attention to detail, and the ability to handle multiple priorities. WHY JOIN US? Join one of Miami's most established office leasing teams at Savills. This position offers exposure to all sides of the business-marketing, financial analysis, and client strategy-and is a great opportunity for someone looking to build a long-term career in commercial real estate. Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.

Job Description M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving's drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation's leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa. Job Summary Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction. Duties and Responsibilities Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards. May complete work orders required to meet customer needs; provides problem solving on-site. Contacts and schedules appropriate subcontractors to perform work as required. Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status. Directs and supervises subcontractors to improve efficiency and workflow. Maintains service vehicle inventories including appropriate materials and equipment. Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency. Assist in special projects as requested and perform additional duties as required. Requirements Minimum Education/Experience High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes. Skills Proficient in using computers and various software applications Written & verbal communication Customer Service Work Conditions Some exposure to undesirable environmental conditions with minimal health and safety risks. May at times require use of appropriate equipment and precautions. Travel demands which require possession of a valid driver's license and a good driving record to comply with Company-issued vehicle policies. Benefits M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more. We are committed to attracting, developing, and retaining talent that reflects the customers we serve and the communities where we live and work. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. #IND123

Job Description for Client Experience Specialist (100% Remote - Chicago Area Preferred): 👉 Do you thrive on creating positive experiences and solving problems for others? We're hiring a Client Experience Coordinator to support our franchise owners by building strong relationships, coordinating with internal teams, and helping deliver solutions that make an impact. About the Role We're looking for a Client Experience Specialist who enjoys variety, thrives in a collaborative environment, and takes pride in helping others succeed 🌟. In this role, you'll build trusted relationships with our franchise owners while also working closely with colleagues across marketing, training, and operations. Some days you'll be connecting with franchise owners, understanding their needs, and coordinating support. Other days you'll be reviewing a marketing initiative for relevance, helping organize a training session, or assisting with an operational rollout. You'll never be expected to know it all, you'll always have expert teammates to lean on, but over time, you'll grow your expertise so you can guide franchisees directly with confidence. This role is ideal for someone with excellent people skills, strong organizational instincts, and the ability to juggle multiple priorities while keeping a positive, solutions-oriented mindset. What You'll Do: Serve as a trusted point of contact for franchise owners, building strong relationships Champion and coordinate requests with internal marketing, training, and operations teams Provide responsive, empathetic support and follow-through on client needs Contribute to projects such as training programs, marketing reviews, and process improvements Deepen your knowledge of our systems and processes to provide more direct guidance over time What We're Looking For: Friendly and empathetic with strong people and communication skills Natural leader with a drive to grow professionally and personally Quick learner, organized, and persistent in getting things done 3+ years of Experience collaborating with cross-functional teams (marketing, training, or operations) Why WIN 100% remote role (Chicago-area candidates preferred) Collaborative, inclusive culture built on respect and growth Health, dental, vision insurance + PTO + 401(k) match Career development and advancement opportunities A team that values working hard, having fun, and celebrating success together

Job Description for Franchise Support Manager (100% Remote - Chicago Area Preferred): 👉 Do you take pride in creating great experiences for others? We're hiring a Franchise Support Manager to help franchise owners thrive by building relationships, coordinating solutions, and collaborating across teams. About the Role We're looking for a Franchise Support Manager who enjoys variety, thrives in a collaborative environment, and takes pride in helping others succeed 🌟. In this role, you'll build trusted relationships with our franchise owners while also working closely with colleagues across marketing, training, and operations. Some days you'll be connecting with franchise owners, understanding their needs, and coordinating support. Other days you'll be reviewing a marketing initiative for relevance, helping organize a training session, or assisting with an operational rollout. You'll never be expected to know it all, you'll always have expert teammates to lean on, but over time, you'll grow your expertise so you can guide franchisees directly with confidence. This role is ideal for someone with excellent people skills, strong organizational instincts, and the ability to juggle multiple priorities while keeping a positive, solutions-oriented mindset. What You'll Do: Serve as a trusted point of contact for franchise owners, building strong relationships Champion and coordinate requests with internal marketing, training, and operations teams Provide responsive, empathetic support and follow-through on client needs Contribute to projects such as training programs, marketing reviews, and process improvements Deepen your knowledge of our systems and processes to provide more direct guidance over time What We're Looking For: Friendly and empathetic with strong people and communication skills Natural leader with a drive to grow professionally and personally Quick learner, organized, and persistent in getting things done 4+ years of experience collaborating with cross-functional teams (marketing, training, or operations) Why WIN 100% remote role (Chicago-area candidates preferred) Collaborative, inclusive culture built on respect and growth Health, dental, vision insurance + PTO + 401(k) match Career development and advancement opportunities A team that values working hard, having fun, and celebrating success together

Job Description for Client Success Manager (100% Remote - Chicago Area Preferred): 👉 Do you take pride in creating great experiences for others? We're hiring a Client Success Manager to help franchise owners thrive by building relationships, coordinating solutions, and collaborating across teams. About the Role We're looking for a Client Success Manager who enjoys variety, thrives in a collaborative environment, and takes pride in helping others succeed 🌟. In this role, you'll build trusted relationships with our franchise owners while also working closely with colleagues across marketing, training, and operations. Some days you'll be connecting with franchise owners, understanding their needs, and coordinating support. Other days you'll be reviewing a marketing initiative for relevance, helping organize a training session, or assisting with an operational rollout. You'll never be expected to know it all, you'll always have expert teammates to lean on, but over time, you'll grow your expertise so you can guide franchisees directly with confidence. This role is ideal for someone with excellent people skills, strong organizational instincts, and the ability to juggle multiple priorities while keeping a positive, solutions-oriented mindset. What You'll Do: Serve as a trusted point of contact for franchise owners, building strong relationships Champion and coordinate requests with internal marketing, training, and operations teams Provide responsive, empathetic support and follow-through on client needs Contribute to projects such as training programs, marketing reviews, and process improvements Deepen your knowledge of our systems and processes to provide more direct guidance over time What We're Looking For: Friendly and empathetic with strong people and communication skills Natural leader with a drive to grow professionally and personally Quick learner, organized, and persistent in getting things done 4+ years of experience collaborating with cross-functional teams (marketing, training, or operations) Why WIN 100% remote role (Chicago-area candidates preferred) Collaborative, inclusive culture built on respect and growth Health, dental, vision insurance + PTO + 401(k) match Career development and advancement opportunities A team that values working hard, having fun, and celebrating success together

? Check out our website. We're hiring immediately! We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas. Your Opportunity Scion is paving a path in student living and the Customer Experience Manager is vital in delivering exceptional customer service at our larger communities. The CXM will support revenue and sales goals by implementing customer experience initiatives and fostering a customer-centric culture, while identifying opportunities to grow relationships. This role demands exceptional interpersonal skills and an all-in work ethic. Your Benefits FLSA Status Exempt Discretionary annual bonus Paid Time Off Health Insurance Dental Insurance Vision Insurance 401k Matching Paid Maternal Leave Parental Leave Learning reimbursement opportunities Your Responsibilities Staff Development and Leadership Provide leadership and coaching for Experience Team Member staff performance and foster a positive and productive team environment. Assist the General Manager with ensuring all onsite staff are trained and compliant with Fair Housing, safety and company policies. Property Administration Assist with planning and executing successful annual Turnover processes. Assist with move-in and move-out processes. Facilities & Capital Regularly inspect and report on property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments. Coordinate work orders with appropriate staff to ensure requests are being met on time, necessary communication is sent to residents and customer satisfaction remains high. Keep a consistent pulse on resident feedback regarding facilities and maintenance needs. Annual Turnover Process Partner with General Manager, Assistant General Manager and Facilities Supervisor in the planning and execution of annual Turnover processes. Customer Experience & Sales Assist with all customer sales interactions, both personally and through directing team members in alignment with company standards. Utilize KPIs to report on trends, insights and proactively address issues. Provide expert direction on sales and revenue goals and lead the team to achieve them. Utilize KPIs to report on trends, insights and proactively address issues. Perform weekly market surveys to Identify and recommend local marketing opportunities, appropriate marketing messages and material to drive traffic to the property. Oversee all on-campus and in-person marketing events. Execute social media and communication strategies on various platforms to engage customers. Financial Performance Manage promotional material and property incentives meeting marketing and concession budget. The responsibilities listed above are not all inclusive. Qualifications College graduate preferred, with a minimum of two years of customer service, sales and/or community management experience, or an equivalent combination. Ability and willingness to work up to six days per week for necessary level of management coverage. Values and fosters a sensitive and supportive approach to a diverse working and living environment. Commitment to excellence and high standards, with acute attention to detail. Excellent written and verbal communication skills. Proficient in Microsoft Office and Property Management Systems. Works well with all levels of management. Strong organizational, problem-solving, and analytical skills. Handles multiple, complex projects, with minimal guidance, prioritizes effectively, and meets deadlines. Works well independently and as a member of various teams. What We Require Customer-centric mindset Exceptional written and verbal communicator Brand awareness Marketing and leasing Keen organization and prioritization skills 1+ years' experience working in customer service Relevant Systems and Platforms Entrata (Property Management System) Greenhouse (Applicant Tracking System) Lattice (Performance Management System) Turnable (Electronic Turn board) Microsoft Office Social Media Platforms (Instagram, Tik Tok, Facebook) Operational Details Job location is at the assigned property. Working hours consist of daytime business hours and up to six days per week during peak times. The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities. IND2 #wearehiring #werehiring

No Agencies or Recruiters- Direct Applicants Only The Community Warranty Manager must believe in, practice and initiate all Green Brick Partners values set forth in an acronym we call HOME. They must be Honest, Objective, Mature and Efficient in how he or she approaches their role at Green Brick Partners. Under the direction of the Area Warranty Manager, the Community Warranty Manager will support and act as a liaison between the CB JENI and Normandy Homes Communities and the Customer Service Department. This position requires an independent thinker that will be able to work closely with homeowners, builders, and sub-contractors in a fast paced, ever-changing environment. This candidate must demonstrate high levels of customer satisfaction and dedication. Control warranty ticket volume in a manageable time frame while holding vendors and trades accountable for the work they perform. Responsibilities * Perform minor repairs such as tightening door knobs or adjusting sprinklers.• Conduct in-person homeowner assessments and inspections of warranty claims• Coordinate and schedule all repairs with contractors and homeowners• Communicate scheduled appointment times with homeowners, vendors and trades• Follow up, inspect and insure completion of all repairs are completed• Manage trades to completion of service requests to homeowner's satisfaction; Determine trade accountability for back charge purposes• Instruct customers on how to maintain their homes, as well as communicating what items are and are not warrantable• Manage a budget; Request EPO's, Sign invoices weekly for vendor payment• Handle multiple tasks, as well as projects within designated timeframes• Possess the ability to say "no" and overcome objections in a professional manner• Follow applicable protocols and processes necessary for workflow• File and manage closed tickets for bonus and accounting purposes• Establish and maintain positive customer relationships, internally and externally• Conduct a quality assurance check on a completed home Supervision of Others: N/A Authority/Budget/Decision Making/Discretion and Independent Judgment Ability: This is an exempt position as the candidate must be able to make independent decisions in regards to matters of significance to the company. Qualifications Education: • Bachelor's degree in Construction, Business or other related field OR a two year technical degree from a construction program OR have a minimum of 2 years' experience with a homebuilder is preferred.• Highly customer-service oriented.• Computer or tablet literate • Knowledge of MS Office or BuildPro is preferred Experience: • Previous experience in the home building industry is preferred. Previous experience in a customer service environment & preferable some home repair experience is helpful. Competencies:• This individual needs to be reliable, energetic and someone that the homeowners and service team can trust to see that calls are completed both timely and correct. • This individual must be able to multi-task and possess effective communication skills. Physical Requirements: Must have a vehicle capable of carrying supplies, valid driver's license and be willing to drive among designated communities in daytime and nighttime. Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision. Location: Construction Field Position; Trophy Signature Homes We are not taking resumes from recruiters at this time. Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

No Agencies or Recruiters- Direct Applicants Only The Community Warranty Manager must believe in, practice and initiate all Green Brick Partners values set forth in an acronym we call HOME. They must be Honest, Objective, Mature and Efficient in how he or she approaches their role at Green Brick Partners. Under the direction of the Area Warranty Manager, the Community Warranty Manager will support and act as a liaison between the CB JENI and Normandy Homes Communities and the Customer Service Department. This position requires an independent thinker that will be able to work closely with homeowners, builders, and sub-contractors in a fast paced, ever-changing environment. This candidate must demonstrate high levels of customer satisfaction and dedication. Control warranty ticket volume in a manageable time frame while holding vendors and trades accountable for the work they perform. Responsibilities • Perform minor repairs such as tightening door knobs or adjusting sprinklers. • Conduct in-person homeowner assessments and inspections of warranty claims • Coordinate and schedule all repairs with contractors and homeowners • Communicate scheduled appointment times with homeowners, vendors and trades • Follow up, inspect and insure completion of all repairs are completed • Manage trades to completion of service requests to homeowner's satisfaction; Determine trade accountability for back charge purposes • Instruct customers on how to maintain their homes, as well as communicating what items are and are not warrantable • Manage a budget; Request EPO's, Sign invoices weekly for vendor payment • Handle multiple tasks, as well as projects within designated timeframes • Possess the ability to say "no" and overcome objections in a professional manner • Follow applicable protocols and processes necessary for workflow • File and manage closed tickets for bonus and accounting purposes • Establish and maintain positive customer relationships, internally and externally • Conduct a quality assurance check on a completed home Supervision of Others: N/A Authority/Budget/Decision Making/Discretion and Independent Judgment Ability: This is an exempt position as the candidate must be able to make independent decisions in regards to matters of significance to the company. Qualifications Education: • Bachelor's degree in Construction, Business or other related field OR a two year technical degree from a construction program OR have a minimum of 2 years' experience with a homebuilder is preferred. • Highly customer-service oriented. • Computer or tablet literate • Knowledge of MS Office or BuildPro is preferred Experience: • Previous experience in the home building industry is preferred. Previous experience in a customer service environment & preferable some home repair experience is helpful. Competencies: • This individual needs to be reliable, energetic and someone that the homeowners and service team can trust to see that calls are completed both timely and correct. • This individual must be able to multi-task and possess effective communication skills. Physical Requirements: Must have a vehicle capable of carrying supplies, valid driver's license and be willing to drive among designated communities in daytime and nighttime. Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision. Location: Construction Field Position; Trophy Signature Homes We are not taking resumes from recruiters at this time. Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The West Garfield Park YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change, whether it's through health and wellbeing, early education, violence prevention, or one of our other programs and services. We're looking for talented individuals who are committed to empowering our community by creating a safe and welcoming environment that encourages growth and support - individuals like you! The Director, Customer Experience, will lead the customer experience team at the local Community Hub to provide best-in-class levels of customer service and experiences. You will collaborate with stakeholders across the association to develop and implement operations standards that support enterprise goals and elevate the customer experience. Salary range is $50,000-$55,000 per year with full-time benefits and opportunities to grow within the organization! Our staff is the Y's greatest asset. Our teams provide valuable skills, knowledge, and passion that is essential to the contribution and positive impact in our communities, which is why we offer Y employees numerous perks and benefits, including: Competitive salaries reflecting your skills and experience. Comprehensive health, dental, and vision insurance for eligible employees, plus wellness programs, mental health resources, and a family gym membership. Generous PTO and paid holidays, with flexible work hours for work-life balance. 403(b) plan with company contributions for eligible employees after 2 years of service. Continuous learning opportunities through workshops and training programs. Supportive work environment valuing diversity, equity, and inclusion. Discounts on programs, employee assistance programs, and company-sponsored events. Scopes and Responsibility Lead the Community Hub's customer experience team, including front-desk operations and administration, drop-in childcare, rentals, and customer engagement Identify, development, implement, and measure customer engagement strategies that increase retention, influence value, and drive a dynamic customer-centric culture Actively manage the customer journey and collaborate with business partners to continually elevate engagement touchpoints Serve as primary point of contact at the Community Hub for marketing, sales, and customer experience initiatives and manage day-to-day activities that support enterprise goals Forecast Community Hub sales, analyze revenue, and prepare reports of business performance indicators Build and maintain long-lasting, strong relationships with customers while partnering with them to better understand their personal objectives and needs Recruit, hire, train, mentor, coach, and manage a team focused on customer experience and engagement Understand customer experience best practices and stay ahead of global industry trends Requirements Bachelor's degree in business administration, hospitality, operations, marketing, sales, or equivalent Minimum of 4 years of related work experience, including managerial responsibilities Bilingual, English/Spanish highly preferred Ability to work flexible hours, weekends, and/or holidays, as needed Proficiency of the technology ecosystem (specifically customer data, CRM, customer engagement) preferred Top-notch verbal, written, and interpersonal communication skills Strong analytical and critical thinking skills Sound leadership ability, including motivating, coaching, and performance management Ability to achieve results by taking a proactive long-term view of business goals and objectives Child Abuse Prevention - Support the YMCA's commitment to child abuse prevention by: Reporting any items that may provide a health or safety hazard to staff, members, or guests to your supervisor Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children Reporting any suspicious behavior and violation of policy and procedures to your supervisor Completing all child abuse prevention training as required

B I R G E & H E L D Investing in Communities to Transform Lives. Supporting Three Multifamily Communities Grafton Park, Sawmill Ridge, and Turkey Run - 524 units WHO WE ARE It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision. At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.” POSITION OVERVIEW The Multi-Site Customer Experience Manager leads efforts to create exceptional experiences for prospects and residents by overseeing resident interactions, resolving concerns efficiently, and ensuring operational excellence. This individual is responsible for managing the day-to-day customer experience, collaborating with teams to optimize leasing performance, and serving as an advisor and solutions advocate for resident concerns. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Operations Manager. KEY RESPONSIBILITIES Leadership in Customer Experience Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments. Develop and implement community and engagement strategies to ensure an outstanding experience for residents and prospects throughout their resident journey. Serve as a role model and lead for the team, fostering a resident-first mindset in all interactions while ensuring high-quality customer service from on-site Customer Experience Associates. Monitor and analyze resident feedback to identify trends, recommend improvements, and enhance satisfaction. Managing Resident Relationships Build and maintain strong relationships with residents, acting as a trusted advisor and ensuring their needs are met. Develop and implement resident events or activities to enhance the community experience. Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions in alignment with company policies by collaborating with the Operations Manager and other departments as needed. Oversee and assist residents with all available property technology. Collaboration with Leasing and Sales Teams Collaborate with the Sales & Leasing team to optimize leasing performance and align with property goals through standard communication channels and routine touchpoints. Oversee the leasing process, including coordinating showings, drafting and executing lease agreements, and handling additional tasks as needed. Analyze leasing and occupancy data for all rental units to identify trends and opportunities, providing recommendations to maximize occupancy rates and drive revenue growth. Operational Excellence Supervise the management of resident data within property management software, ensuring accuracy and compliance with company policies. Oversee day-to-day operations, including resident communications, managing move-ins & move-outs, collecting move-in checklists and maintenance coordination. Collaborate with maintenance and operations teams to promptly address and resolve property concerns. Submit Property Owners Protection Insurance Company (POPIC) claims in accordance with standard operating procedures (SOPs). Manage delinquency and renewal processes as needed. Process Improvement and Reporting Assess and improve processes and market research reporting to enhance resident satisfaction and operational efficiency. Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership. Understand and adhere to standard operating procedures, implementing them as needed to improve team efficiency and service quality. EDUCATION, EXPERIENCE, AND SKILLS Demonstrated passion for customer service. Strong interpersonal skills with a customer focused mindset. Strong verbal and written communication skills. Minimum of three (3) years of experience in customer service leadership, property management, assistant management, or a hospitality-related role with direct reports. Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps. Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools. Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community. A desire for professional development and continued learning. Ability to manage one's time effectively and productively. Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands. A High school diploma or equivalent (e.g., GED) required. WHAT WE OFFER Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you'll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you've served in the military, you'll receive Veterans Day as a paid day off. Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice. Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave. Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions. Save on living expenses with exclusive employee discounts at Birge & Held properties. Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals. Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease. Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions. Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges. Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs. Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential. Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated. Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. #INDOS

Disclaimer: The below posting is on behalf of The Agency Bal Harbour, a Global Partner of The Agency. About the Role 📈 Reports To: Daniel Tzinker (Team Lead, Tzinker Team at The Agency RE) The Operations Manager is the driving force behind the Tzinker Team's efficiency, organization, and growth. As Daniel's right-hand person, you'll manage all business operations, ensuring that agents, staff, and systems work seamlessly together. This role owns the people, processes, and systems that power the team. You'll oversee and optimize team performance, implement efficient workflows, and ensure lead conversion, contact management, and transactions are handled flawlessly. The ideal candidate is a highly organized leader with real estate operations experience, a deep understanding of sales team management, and a passion for driving business success. This is a high-impact, in-office role-you'll be embedded with the team daily in Bal Harbour, working directly with Daniel, agents, and staff to keep the business running at peak performance. Responsibilities 1. Business & Team Management Act as Daniel's second-in-command, handling all operational and administrative functions so he can focus on generating and closing deals. Manage & support all team members, including: Transaction Coordinator Inside Sales Associate (ISA) Marketing Manager Team Agents Prepare for and lead weekly team meetings to ensure alignment, progress tracking, and accountability. Conduct regular 1:1 check-ins with each team member to provide guidance, track progress, and address roadblocks. Host bi-annual performance reviews for all staff and agents, setting clear goals and expectations. Hold agents accountable for: Converting team-generated leads into active clients and closings. Following up on listing inquiries and converting them into direct clients. Executing their business development plans to grow the team's overall business. Recruit, onboard, and train new team members as needed. 2. Contact & Lead Management Oversee and maintain an organized, up-to-date contact database across multiple platforms: Follow-Up Boss (CRM) APT (The Agency's CRM) ActivePipe (E-Blast & Marketing Automation) RedX (Outbound Prospecting System) Ensure all leads and past clients are actively engaged with the right follow-up systems in place. Monitor lead conversion efforts, ensuring proper outreach and nurturing to maximize opportunities. Collaborate with the Inside Sales Associate (ISA) to optimize lead flow and prospecting efforts. 3. Operational Readiness & Growth Strategy Ensure smooth day-to-day operations, identifying and eliminating inefficiencies. Optimize systems and workflows to improve team productivity and profitability. Develop & implement business growth strategies, ensuring the team continues to scale effectively. Manage budgets & financial tracking, ensuring operational expenses align with revenue goals. Collaborate with Daniel on long-term planning, helping steer the business toward future success. 4. Performance Tracking & Reporting Own team performance tracking & reporting, ensuring clear visibility into business results. Monitor key performance indicators (KPIs) for lead conversion, agent production, sales volume, and revenue. Generate weekly/monthly reports to track pipeline, closed deals, and agent performance. Ensure accountability through regular performance insights, helping optimize team success. Who You Are Real Estate Operations Expert: You have strong experience managing high-functioning real estate teams, keeping them organized and performing at their best. Sales Team Leader: You know how to hold salespeople accountable, drive performance, and create a winning culture. Tech-Savvy & Systems-Oriented: You're comfortable with real estate CRMs, marketing automation, and prospecting tools. Master of Organization & Execution: You create and implement systems that drive efficiency and growth. Proactive Problem-Solver: You anticipate challenges and find solutions before they become problems. Strong Communicator & Leader: You can motivate, guide, and manage a team with clarity and confidence. Growth-Minded: You thrive in fast-paced, high-growth environments and are always looking for ways to improve the business. Bilingual is a Plus: English required, fluency in Spanish, Russian, or Hebrew preferred. It is the policy of The Agency not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because they are a protected veteran.

Job Description M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving's drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation's leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, Tampa and Fort Myers/Naples. Job Summary: Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction. Duties and Responsibilities Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards. May complete work orders (MW Region: May complete work) required to meet customer needs; provides problem solving on-site. Contacts and schedules appropriate subcontractors to perform work as required. Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status. (MW Region: Scheduling and the distribution of work orders is completed by Customer Care Call Center.) Directs and supervises subcontractors to improve efficiency and workflow. Maintains service vehicle inventories including appropriate materials and equipment. Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency. Assist in special projects as requested and perform additional duties as required. Requirements Minimum Education/Experience: High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes. Skills: Computer Written & Verbal Customer Service Competencies: Customer Focus Approachability Listening Time Management Composure Conflict Management Perseverance Problem Solving Work Conditions: Some exposure to undesirable environmental conditions with minimal health and safety risks. May at times require use of appropriate equipment and precautions. Travel demands which require possession of a valid driver's license and a good driving record to comply with Company-issued vehicle policies. Benefits M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. #IND123

Why Arbor? Are you looking for a dynamic career in a lively workplace committed to customer service? Arbor is one of the fastest growing new home builders in Indianapolis. We look for team members with enthusiasm and skill to help provide even better experiences and higher-quality homes for our buyers. When it comes to what sets Arbor apart among new home builders in Indianapolis, the first answer is our culture. Rather than chasing profits and cutting corners, our team puts quality and customers first. If you are creative and committed to helping people, you will love working with us! What's In It For You? Base salary + bonus opportunities Advancement opportunities Exposure to executive leadership Opportunity to work with the largest new home builders in Indianapolis Team outings and company-sponsored volunteer events 4 weeks of Paid Time Off! Access to health and life insurance, 401(k), paid parental leave, company discounts, etc. What Will You Be Doing? Looking to connect with customers and resolve their challenges in a way that goes above and beyond their expectations. Communicate with customers to immediately troubleshoot their issues and resolve without a site visit if possible Evaluate all customer complaints to quickly identify the necessary steps for resolution. When necessary, ensure vendors promptly schedule Customer Care appointments, confirm their ahead of time, and then show up within their 2 hour window to properly complete necessary work. Complete minor repairs when necessary and appropriate for customer convenience. Regularly communicate with and update customers to ensure they are heard and understand the plan to resolve their concern. Document customer concerns and resolutions to help proactively address potential issues. Conduct all customer meetings and communication with the respect, professionalism, and care for the customer. Recommend changes that will improve processes Be the customer company spokesperson for quality customer experience after closing What Will You Bring? Ability to handle stressful customer situations including conflict resolution diplomatically and effectively 2 years residential construction experience Experience in a residential construction customer service role preferred but not a must Basic computer skills Customer oriented, outgoing, dependable & ethical Hands on repair skills and familiarity with residential construction practices Some small hand tools are required, tool list will be provided Problem solving abilities with excellent follow up skills Acceptable driving record to meet company requirements Must be willing to work a schedule of 8AM to 5PM M-F This is subject to change based on needs or if special circumstances should arrive. Arbor Homes is committed to creating an inclusive workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Arbor Homes participates in E-Verify Business Unit - Arbor Homes

Dedicated to innovative placemaking, Howard Hughes Communities is the real estate platform of Howard Hughes Holdings Inc. (NYSE: HHH) and is recognized for its ongoing commitment to design excellence and to the cultural life of its communities. Building on that foundation, we foster a culture of curiosity that empowers every employee to shape their own story within our organization. About the Role The Employee Experience Manager drives strategies and programs that strengthen the employee experience, foster a positive workplace culture, and support organizational performance. This role leads engagement initiatives, leverages employee feedback to inform action plans, and partners with leaders to create an inclusive, connected, and high-performing workforce. As a successful Employee Experience Manager, you must bring strong relationship-building skills, a strategic mindset, and a passion for creating meaningful employee experiences. You will demonstrate an ability to translate employee insights into actionable programs that strengthen culture, belonging, and performance. You will join a team navigating a fast-paced environment where your passion to engage and inspire employees will support the growth of Howard Hughes Communities business. What You Will Do * Develop and execute employee engagement strategies that enhance connection, culture, and performance. * Lead engagement programs such as the culture and inclusion council, culture-building events, and employee appreciation activities. * Manage employee listening efforts, including surveys, focus groups, and feedback channels, ensuring insights drive action. * Partner with leaders to develop and implement engagement action plans across departments. * Collaborate closely with other Culture & People partners to ensure initiatives are aligned, integrated, and consistent with overall employee experience strategies. * Analyze engagement metrics and trends to recommend improvements that support retention and overall employee experience. * Serve as a trusted advisor to leaders on culture, communication, and employee experience best practices. * Coordinate cross-functional initiatives that promote inclusion, belonging, and team effectiveness. * Support internal communications by drafting impactful messaging that support business goals and aligns with engagement priorities and organizational values. * Champion the company's mission and values by embedding them into programs, events, and day-to-day practices. * Continuously evaluate engagement programs and introduce new, innovative approaches to enhance the employee experience. ABOUT YOU * Bachelor's degree or equivalent experience. * 5+ years of experience planning, building, and managing employee experiences, events, and activities, ideally in organizations with over 300 people and with multi-state geographical footprint. * Strong proficiency in project and program management. * Ability to plan and execute complex programs and communications independently. * Strong interpersonal communication skills. Clear communicator and collaborator. * Strong organization and planning skills. Excellent attention to detail. * Proficiency with the Microsoft Office suite (e.g., Outlook, PowerPoint, SharePoint, Excel). * Ability to accommodate a flexible schedule, occasionally working evenings and weekends for assignments or events. * Ability to regionally travel, as needed, for special assignments. * Build positive working relationships with employees at all levels within the organization. * Able to effectively multi-task and handle multiple projects. * Exercise sound judgment when making decisions and willing to ask if unsure. * Strong attention to detail. * Exceptional communication skills, both verbal and written. * Good problem solver/creative thinker. * "Can-do" attitude and proactive. * Learn other technologies as needed (Coupa, Salesforce, access badge system, etc.) Benefits Built for You At Howard Hughes Communities, we offer competitive, market-based compensation that rewards performance and supports career growth. Our comprehensive benefits package designed to support employees at every stage of their career, is focused on holistic wellness-social, emotional, financial, and physical. * Competitive 401k plan * Generous PTO policy * Premium medical, dental, and vision coverage * Voluntary benefits for unexpected life events * Student loan assistance and stipends to assist with lifelong learning About Howard Hughes Communities Howard Hughes Communities develops, owns, and operates the nation's premier large-scale master planned communities and mixed-use developments. Our award-winning portfolio includes The Woodlands, Bridgeland, and The Woodlands Hills in Greater Houston; Summerlin in Las Vegas; Teravalis in Greater Phoenix; Ward Village in Honolulu; and Merriweather District in Columbia, Maryland. Strategically positioned to meet and accelerate development based on market demand, we offer one of the strongest real estate platforms in the country. Learn more at communities.howardhughes.com. NOTICE TO THIRD-PARTY AGENCIES Please note that Howard Hughes Communities does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Howard Hughes Communities will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Howard Hughes Communities explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Howard Hughes Communities.

Job ID 243949 Posted 01-Dec-2025 Service line GWS Segment Role type Full-time Areas of Interest Accounting/Finance, Building Management, Facilities Management Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience. **A** **bout the Role:** As a CBRE Finance & Contract Support Manager, you will manage the team responsible for producing limited output associated with Finance Strategy and Operations, including but not limited to the annual budget preparation, monthly forecasts, strategic planning, and management reporting. This job is part of the Financial Strategy and Operations job function. They are responsible for maintaining accounting, financial, and reporting policies and controls. **What You'll Do:** + Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. + Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. + Oversee the budgeting process, forecasting process, strategic planning process, and standard management reporting. + Review balance sheet account analysis, statement of cash flows and supporting schedules, and standard consolidated reporting packs for accuracy. + Review and approve basic monthly journal entries. + Produce a variety of routine and ad hoc financial reports, packages, and pro forma analyses for senior management and planning unit. + Coordinate research, development, and preparation of accounting policy and procedures. + Exchange and explain difficult information, convey performance expectations, and handle sensitive issues. + Influence parties of shared interests to reach an agreement. + Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. + Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives. + Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes. **What You'll Need:** + Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. + Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. + Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. + Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Extensive organizational skills with a strong inquisitive mindset. + Intermediate math skills. Ability to calculate complicated figures such as percentages, fractions, and other financial-related calculations. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. **Why CBRE** When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. **Applicant AI Use Disclosure** We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Finance & Contract Support Manager position is $83,500 annually [or $40.14 per hour] and the maximum salary for the Finance & Contract Support Manager position is $150,000 annually [or $72.12 per hour]. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at *************** (U.S.) and *************** (Canada). CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (******************************************************************************* CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Holiday Inn Express & Suites Arpt-Belmont | 250 Beatty Dr. Belmont, NC 28012 Join Maya Hotels and Take the Next Step in Your Career! Are you a hardworking and customer-focused leader with a passion for hospitality and operational excellence? At Maya Hotels, we are seeking a Front Office Manager to oversee front desk operations, manage a high-performing team, and ensure a seamless guest experience. If you thrive in a fast-paced environment and excel at team leadership, organization, problem-solving, and enjoy working with top hospitality brands this is the opportunity for you! Why Join Maya Hotels? Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market. Learn more about us at ******************* What We Offer: Medical, Dental and Vision Insurance. 100% Employer Paid Life Insurance. Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance. Retirement Savings: 401K with Employer Contribution. Employee Perks: Employee Referral Program, hotel discounts, and more! Work-Life Balance: Paid Time Off (PTO). Competitive salary and performance-based bonuses. Career growth opportunities within the Maya Hotels family. A supportive and friendly work environment. The chance to work with ten well-respected hotel brands. : Essential Duties and Responsibilities: Team Development & Leadership: Supervise and train front desk staff, including receptionists, concierge, and bell staff. Set clear performance expectations, conduct regular evaluations, and provide coaching. Foster a positive, team-oriented work environment that enhances guest services. Lead by example by delivering exceptional customer service and professionalism. Guest Services & Experience: Ensure a warm and efficient check-in/check-out process for all guests. Handle guest inquiries, requests, and concerns with professionalism and efficiency. Monitor guest feedback, addressing service improvements and implementing corrective actions. Collaborate with other departments to ensure seamless communication and cooperation. Reservations & Revenue Management: Oversee reservation processes, ensuring accuracy and efficiency in bookings. Implement strategic pricing and upselling opportunities to maximize occupancy and revenue. Monitor room availability, arrivals, and departures to facilitate smooth operations. Work closely with the sales and marketing team to make guest bookings and optimize revenue. Front Office Operations & Compliance: Develop and enforce standard operating procedures for the front office team. Maintain accurate records of guest accounts, financial transactions, and room inventory. Ensure the front desk and lobby area remain clean, professional, and welcoming. Enforce hotel policies, security measures, and emergency procedures to ensure guest safety. Budgeting & Financial Management: Assist in preparing and managing the front office budget to control costs effectively. Monitor departmental expenses, optimizing resource allocation and inventory management. Analyze financial reports and implement strategies to maximize revenue and minimize expenses. Collaborate with accounting to ensure accurate billing and financial reconciliations. Education, Skills and Abilities: Education: Bachelor's degree in hospitality management or related field preferred. Experience: 2+ years of supervisory experience in front office, guest services, hospitality management or in a similar leadership role. Leadership & Communication: Strong ability to train, mentor, and manage front office staff effectively. Guest Relations: Strong ability to interact with guests, resolve complaints, and enhance guest experiences. Problem-Solving & Decision-Making: Ability to think clearly under pressure and make quick, effective decisions. Technical Proficiency: Familiarity with hotel property management systems (PMS) and reservation software. Revenue & Financial Acumen: Understanding of revenue management, budgeting, and reporting. Flexibility: Willingness to work varied schedules, including nights, weekends, and holidays. Physical Requirements: Ability to stand and walk for extended periods during shifts. Ability to lift and carry up to 25 lbs., including luggage and office supplies. Frequent bending, reaching, and handling front desk equipment and materials. Comfortable working in a high-energy, guest-facing environment. Ready to Join the Team? Apply today by submitting your resume detailing your relevant experience to show us why you're the perfect fit for Maya Hotels. We look forward to welcoming you to the Maya Hotels Family! This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.

PlainsCapital Bank is currently looking to hire a Treasury Management Client Onboarding Specialist in Dallas, Texas. The Treasury Management Client Onboarding Specialist is responsible for the complete onboarding support of all Treasury Management products and services while providing the client with a personalized onboarding experience. Responsibilities Provides a highly personalized onboarding experience for all Treasury Management clients. Onboard all Treasury products and services for new and existing Treasury clients with emphasis on accuracy and timeliness. Collaborates with Treasury Sales to identify a prospect's need for new Treasury service set-up. Reviews and manages all Treasury Management agreements, internal forms, and off boarding requests to ensure proper execution and storage. Performs installation, system and file testing, and all onboarding support for the Treasury Management client. Schedules and completes Treasury product training with Treasury Management client and completes a warm introduction to Treasury Management client support for ongoing service needs. Supports new accounts opening and related processes including document management as needed for the Treasury Management client. Treats customers and coworkers with a high level of professionalism at all times and attends client meetings and trainings as required. Performs other duties as required. The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company. Qualifications High school diploma, general education degree (GED), or equivalent required; Associates degree or higher preferred. 1 year of previous Treasury Management experience in a related field of expertise; experience with the servicing of commercial accounts strongly preferred. Proven strong service orientation and professional customer service skills with the ability to spend significant amounts of time answering customer inquiries via phone and email. Excellent verbal, written, and interpersonal communication skills. Excellent PC skills, including word processing and spreadsheets via Microsoft Office products, Adobe Pro and other custom applications and systems. Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment. Must be self-motivated with strong attention to detail and accountability. Must be available to travel locally to meetings (less than 10%).

Job Details Hilton Garden Inn DFW North Grapevine - Grapevine, TX Full TimeDescription Our Front Office Manager: Directly supervises the Front Desk staff and department operations (e.g. hiring, terminating, disciplinary actions, and performance evaluations). Schedules subordinates, maintaining adequate staffing levels while adhering to labor standards guidelines. Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures. Assures maximum guest service through training, including but not limited to hotel amenities, the local area, shopping, dining, entertaining, current groups and banquet functions. Monitors Revenue Management systems to ensure the hotel is positioned as a market leader in RevPAR. Selects or assists in the selection of hotel staff and complete all new hire paperwork. Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations. Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS. Conducts or assists in conducting staff meetings. Adheres to all franchise and company procedures and regulations as well as standard operating procedures. Receives and resolves or assists in resolving guest complaints and employee issues. Performs functions of the General Manager in their absence. Covers shifts in all departments as scheduled by the General Manager Corresponds with group and travel agents to answer special requests for rooms and rates Assists with sales and marketing efforts as directed Maintains and implements established Emergency Procedures, assuring the security of guests and monies. Participates in the preparation of the hotels annual budget. Answers inquiries pertaining to hotel policies and services Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines Note: Other duties as assigned by General Manager or Area Director