Customer Care Manager jobs at M/I Homes - 234 jobs

Job Description M/I Homes has been building new homes of outstanding quality and superior design for 50 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving's drive to always “treat the customer right,” we have fulfilled the dreams of over 170,000 homeowners and grown to become one of the nation's leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, Tampa. Job Summary: Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction. Duties and Responsibilities Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards. May complete work orders (MW Region: May complete work) required to meet customer needs; provides problem solving on-site. Contacts and schedules appropriate subcontractors to perform work as required. Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status. (MW Region: Scheduling and the distribution of work orders is completed by Customer Care Call Center.) Directs and supervises subcontractors to improve efficiency and workflow. Maintains service vehicle inventories including appropriate materials and equipment. Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency. Assist in special projects as requested and perform additional duties as required. Requirements Minimum Education/Experience: High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes. Skills: Computer Written & Verbal Customer Service Competencies: Customer Focus Approachability Listening Time Management Composure Conflict Management Perseverance Problem Solving Work Conditions: Some exposure to undesirable environmental conditions with minimal health and safety risks. May at times require use of appropriate equipment and precautions. Travel demands which require possession of a valid driver's license and a good driving record to comply with Company-issued vehicle policies. Benefits M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. #IND123

ABOUT THE ROLE The Client Services Specialist will support a top-producing four-person leasing team in Miami, led by the Vice Chairman and Co-Head of Florida for the Miami Office. This person will play a central role in keeping the team organized and efficient, helping manage projects, client deliverables, and daily operations. The ideal candidate is a fast learner who thrives in a busy environment, takes initiative, and helps the team stay on track across all active assignments. KEY RESPONSIBILITIES Marketing Coordination Lead all aspects of the team's marketing efforts, from concept through execution, for property campaigns, client presentations, and new business pursuits. Lead Social Media Management efforts such as LinkedIn a plus Develop, proof, and produce marketing materials including proposals, pitch decks, offering memorandums, and brochures that align with Savills' brand standards. Use Salesforce, LinkedIn, CoStar, and Exact Target to support prospecting, marketing outreach, and engagement tracking. Coordinate photography, floor plans, and other creative assets with vendors and internal teams. Maintain and organize the team's contact database while improving marketing processes for better efficiency and results. Financial Support Handle billing, invoicing, and expense reports for the team. Update and maintain stacking plans and other financial tracking tools in Excel. Administrative Support Greet and assist guests; answer and route incoming calls. Manage incoming and outgoing mail and packages. Keep Salesforce and other CRM databases accurate and up to date. Schedule meetings, conference calls, and team activities. Set up conference rooms and prepare materials for client meetings. Client Interface Help prepare materials and presentations for client meetings. Participate in client pitches as needed. Coordinate communication and logistics between the team and clients. Process Management Work closely with the team to manage all active projects and client assignments from start to finish. Keep track of deliverables, deadlines, and follow-ups to ensure nothing falls through the cracks. Anticipate next steps and help keep the team organized and accountable. Serve as the central point of coordination for ongoing projects and team priorities. Partner with other Client Services Specialists and Operations staff on office-wide initiatives. Qualifications Bachelor's degree preferred (Business, Marketing, Communications, Real Estate, Finance, or related field). Professional, proactive, and able to work both independently and as part of a team. Minimum of 3+ years of experience in marketing, administration, or commercial real estate preferred. Engagement and interaction with support of upper management is important. Strong skills in Microsoft Office (Namely: Excel, PowerPoint, Word) and Salesforce. Familiarity with Adobe InDesign, CRM, and email marketing tools such as SalesForce a plus. Excellent written and verbal communication skills. Strong organizational skills, attention to detail, and the ability to handle multiple priorities. WHY JOIN US? Join one of Miami's most established office leasing teams at Savills. This position offers exposure to all sides of the business-marketing, financial analysis, and client strategy-and is a great opportunity for someone looking to build a long-term career in commercial real estate. Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.

About the Organization Brock & Scott has been a trusted leader in the financial services and real estate industry for over 25 years with a commitment to helping our clients succeed. Our attorneys and staff drive solutions that create value and results to achieve client goals and help them accomplish more. Through multiple offices across our geographic footprint, we work as one team, at our best each day, putting our clients' interests first. EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Diversity, Equity, & Inclusion: In principle and in practice, Brock & Scott values and seeks inclusion and diversity within our community. Brock & Scott is committed to providing a welcoming and equitable environment with opportunities for engagement regardless of individual thought, sexual orientation, gender identity and expression, culture, ethnicity and experience. Description The Client Performance Specialist supports the Client Relations Specialist & Operations by monitoring client performance metrics, identifying trends and risks, and partnering with Operations to drive remediation and continuous improvement. This role does not manage direct client relationships, but plays a critical role in protecting service levels, improving scorecard performance, and strengthening the firm's overall client experience. This role suits those who spot gaps, analyze data, act on insights, and work across teams to solve problems. Key Responsibilities Performance Monitoring & Analysis Review a defined set of clients daily to monitor SLA metrics, performance thresholds, and loans trending outside of SLA. Identify emerging risks, recurring issues, and performance gaps before they escalate. Analyze scorecard data, including document revision trends, timeline requirement metrics, and other performance indicators, across multiple states and potentially clients. Recognize "gap items" where data, processes, or ownership may be missing or unclear. Root Cause & Remediation Support Partner closely with Operations and internal teams to perform root cause analysis on performance issues. Partner in developing, implementing, and tracking remediation plans to bring metrics back within SLA. Follow issues through to resolution, ensuring corrective actions are completed and effective. Support continuous improvement efforts by identifying repeat drivers and systemic issues. Cross-Functional Partnership & Execution Work collaboratively with Client Relations Liaison, Specialists & Manager to share insights, trends, and risks impacting client portfolios. Translate performance findings into clear, actionable information for internal teams. Provide support for ad hoc performance evaluations, in-depth analyses, and specialized projects as required. Core Skills & Competencies Strong analytical skills with the ability to identify trends, patterns, and outliers Ability to perform root cause analysis and contribute to remediation planning Highly proactive, self-directed, and action-oriented Strong time management, prioritization, and follow-through skills Comfortable working in a fast-paced, performance-driven environment Clear written and verbal communication skills High attention to detail with strong organizational discipline Ability to work effectively across teams without direct authority Position Requirements Default Servicing Experience preferred. Experience in performance analysis, operations support, quality, client service, or a related role Experience working with SLAs, metrics, scorecards, or operational reporting Demonstrated ability to manage multiple priorities and shifting workloads Experience partnering with operations or process-driven teams Proficiency in MS Office and reporting tools Exempt/Non-Exempt Non-Exempt Full-Time/Part-Time Full-Time Location(s) Brock & Scott, PLLC - Winston-Salem, Brock & Scott, PLLC - Atlanta, Brock & Scott, PLLC - Birmingham, AL, Brock & Scott, PLLC - Brentwood, Brock & Scott, PLLC - Charleston, Brock & Scott, PLLC - Charlotte, Brock & Scott, PLLC - Cincinnati, OH, Brock & Scott, PLLC - Columbia, Brock & Scott, PLLC - Connecticut, Brock & Scott, PLLC - Fairfax, VA, Brock & Scott, PLLC - Ft. Lauderdale, Brock & Scott, PLLC - Indianapolis, Brock & Scott, PLLC - King of Prussia, Brock & Scott, PLLC - Maine, Brock & Scott, PLLC - Massachusetts, Brock & Scott, PLLC - Memphis, Brock & Scott, PLLC - Michigan, Brock & Scott, PLLC - New Jersey, Brock & Scott, PLLC - Newport News, VA, Brock & Scott, PLLC - Philadelphia, PA, Brock & Scott, PLLC - Plainville, Brock & Scott, PLLC - Portland, Brock & Scott, PLLC - Raleigh, Brock & Scott, PLLC - Rhode Island , Brock & Scott, PLLC - Richmond, VA, Brock & Scott, PLLC - Rockville, Brock & Scott, PLLC - South Burlington, Brock & Scott, PLLC - Tampa , Brock & Scott, PLLC - Texas, Brock & Scott, PLLC - Vermont, Brock & Scott, PLLC - Virginia Beach, Brock & Scott, PLLC - Wilkesboro, Brock & Scott, PLLC - Wilmington, Brock & Scott, PLLC- Alexandria, Brock & Scott, PLLC- Arizona, Brock & Scott, PLLC- Baltimore, Brock & Scott, PLLC- Knoxville, Brock & Scott, PLLC- Pittsburgh Shift -not applicable- This position is currently accepting applications.

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change. In addition, we're a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. has been officially certified as a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with. As a Director, Customer Care Center you will take on the responsibility to lead and elevate our Customer Care Center. In this critical leadership role, you will be responsible for establishing and executing policies and procedures that ensure superior customer experience for both internal and external stakeholders. You will oversee the daily operations of the service center, instilling a customer-first mindset across all functions and touchpoints. As a strategic thinker and hands-on leader, you will manage resources, define business requirements for support systems, and continuously seek ways to improve performance through data-driven decision-making and the smart application of technology. Your leadership will be instrumental in advancing Kyocera's goal of being the easiest company to do business with, and your team's performance will directly reflect on the strength of the Kyocera brand. The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn't come around every day. Responsibilities + Oversee customer support for both the US and Latin America Sales Companies + Ensure a seamless, frictionless experience for customers interacting with the Service Center, including support for order processing and parts warranty handling across all sales channels. + Evaluate, refine, and implement departmental processes to maximize staff efficiency, effectiveness, and overall productivity. + Develop, track, and manage Key Performance Indicators (KPIs) to lead and improve the performance of all teams within the Customer Operations organization. + Oversee the customer escalation process, ensuring timely and effective resolution across all functions within the contact centers. + Define and validate business requirements for system enhancements and ensure accuracy and completeness across all support systems within the contact center environment. + Collect, analyze, and act on voice-of-the-customer data to proactively identify trends, issues, and opportunities for service improvement. + Establish and maintain a strategic vision for Kyocera's contact centers, ensuring alignment with the company's customer-first philosophy and delivering superior customer experiences. Qualifications + Bachelor's degree in business administration, Operations Management, or a related field + Proficient in leveraging ServiceNow to analyze customer interactions, measure key performance indicators, and identify opportunities for process improvement. + 5+ years of progressive leadership experience in customer service, contact center operations, or service center management. + Proven experience leading large, multi-functional teams in a high-volume customer service environment. + Demonstrated ability to define, track, and act on operational KPIs and customer experience metrics. + Excellent analytical and problem-solving skills; ability to use data to drive decisions and continuous improvement. + Exceptional communication, interpersonal, and leadership skills, with the ability to inspire and develop high-performing teams. + Track record of building customer-centric cultures and delivering measurable improvements in customer satisfaction. + Familiarity with voice of the customer (VoC) programs and customer journey mapping is a plus. Preferred: + Hands-on experience applying AI technologies to enhance business operations and customer experiences. + Proficiency in data visualization tools such as Power BI, or Tableau to communicate insights effectively. + Fluency in Spanish + International Shipping experience The typical pay range for this role is $135,000 -$169,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position may include a discretionary bonus based on performance. Note This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description. Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company's portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays. KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.

**Why us?** **Shinola Hotel** is seeking a **VIP Experience Manager** to create timeless memories and quality experiences for guests and associates alike. The world's first **Shinola Hotel** is Detroit's new living room. What started as a watch company has transformed into a luxury brand that creates a lasting impact on visitors and locals alike, with products and services uniquely their own. Born in Detroit, the Shinola team has an unwavering commitment to build upon the city's history and create thoughtfully designed spaces and experiences. Come join the team at Shinola Detroit and experience the artful hospitality this boutique hotel has to offer. As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! **Job Overview** Oversees guest experience for arriving, departing and in-house guests and VIP's as determined by the hotel by ensuring accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Elevates the guest experience through activations and hotel presence within the Front Office. Oversees the VIP program to provide exceptional and personalized experiences for our most loyal guests. Promotes a safe environment and quality services to achieve maximum guest satisfaction and financial success. **Responsibilities** + Orchestrates, welcomes, and coordinates the delivery of VIP amenities. + Champions and improves ranking of our TripAdvisor program. + Champions our growing Luxury Travel segment by developing relationships with guests. + Helps mitigate late C/O, early C/I issue and ensure guest satisfaction even when pending. + Execute last minute High-end Retail clientele, arrivals and departures that meet and exceed expectations. + Own each VIP guest throughout their stay. + Oversees aspects of the VIP program to include, personalizing service during the stay. + Contact in-house VIPs and high value guests to gain insight about their stay. + Follow-up on any complaints or problems a guest may experience in a timely and professional fashion and determine response to ensure a quality guest experience. + Ensure proper communication to hotel on all hotel activities in a way that ensures that guest needs are being met in a timely fashion. + Ensure optimum guest satisfaction. + Facilitate creating, printing and distributing Amenity Cards for Repeat Guests, special occasions, etc. + Advance all VIP rooms to ensure highest quality level of cleanliness and special preparation. + Ensure VIP amenities are personalized and delivered. + Maintain a friendly, cheerful and courteous demeanor always. + Provide a warm welcome to all arriving and in-house guests; demonstrate the spirit of hospitality during each guest interaction. + Courteously answer all guest inquiries and follow through on all requests. + Maintain excellent guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. + Daily and administrative tasks for Guest Experience Team. Coach and guide department, keep staff accountable to comply with guests' expectations and Shinola standards. **Qualifications** **Education/Formal Training** High School diploma or equivalent **Experience** Minimum two years previous experience as a front desk manager or minimum of four years front office or guest relations experience in a hotel environment. **Knowledge/Skills** + Must have total understanding of all hotel front office procedures. + Requires working knowledge of guest services and hotel services, policies or operations. Working knowledge is generally learned on-the-job. + Requires supervisory/management skills. + Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. + Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems. + Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. + Must be fluent in oral and written English. + Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. + Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. + Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc. + Available to work various shift: AM, PM, Evening, Overnight, Holidays based on VIP arrivals. **Physical Demands** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Ability to read written forms of communication and monochrome computer screen. + Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. + 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required + Pushing/pulling small carts + Lifting of food and beverages on and off carts, 20 lb. maximum + Mobility - must be able to reach all areas of hotel to assist clients. + Carrying and lifting of bar equipment, files and office items up to 25 lbs. **Environment** Work inside 95% shift. Material/Equipment used. Prolonged standing at indoor, thermostatically climate-controlled workstation. **This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.** **Benefits** + Medical, dental, & vision insurance + Eligible to participate in the Company's 401(k) program with employer matching + Health savings and flexible spending accounts + Basic Life and AD&D insurance + Employee Assistance Program + Great discounts on Hotels, Restaurants, and much more. + Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral. **ID:** _2025-29967_ **Position Type:** _Regular Full-Time_ **Property** **:** _Shinola Detroit_ **Outlet:** _Hotel_ **Category:** _Front Desk & Guest Services_ **_Address_** **:** _1400 Woodward Ave_ **_City_** **:** _Detroit_ **_State_** **:** _Michigan_ EOE Protected Veterans/Disability

Why us? Shinola Hotel is seeking a VIP Experience Manager to create timeless memories and quality experiences for guests and associates alike. The world's first Shinola Hotel is Detroit's new living room. What started as a watch company has transformed into a luxury brand that creates a lasting impact on visitors and locals alike, with products and services uniquely their own. Born in Detroit, the Shinola team has an unwavering commitment to build upon the city's history and create thoughtfully designed spaces and experiences. Come join the team at Shinola Detroit and experience the artful hospitality this boutique hotel has to offer. As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! Job Overview Oversees guest experience for arriving, departing and in-house guests and VIP's as determined by the hotel by ensuring accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Elevates the guest experience through activations and hotel presence within the Front Office. Oversees the VIP program to provide exceptional and personalized experiences for our most loyal guests. Promotes a safe environment and quality services to achieve maximum guest satisfaction and financial success. Responsibilities + Orchestrates, welcomes, and coordinates the delivery of VIP amenities. + Champions and improves ranking of our TripAdvisor program. + Champions our growing Luxury Travel segment by developing relationships with guests. + Helps mitigate late C/O, early C/I issue and ensure guest satisfaction even when pending. + Execute last minute High-end Retail clientele, arrivals and departures that meet and exceed expectations. + Own each VIP guest throughout their stay. + Oversees aspects of the VIP program to include, personalizing service during the stay. + Contact in-house VIPs and high value guests to gain insight about their stay. + Follow-up on any complaints or problems a guest may experience in a timely and professional fashion and determine response to ensure a quality guest experience. + Ensure proper communication to hotel on all hotel activities in a way that ensures that guest needs are being met in a timely fashion. + Ensure optimum guest satisfaction. + Facilitate creating, printing and distributing Amenity Cards for Repeat Guests, special occasions, etc. + Advance all VIP rooms to ensure highest quality level of cleanliness and special preparation. + Ensure VIP amenities are personalized and delivered. + Maintain a friendly, cheerful and courteous demeanor always. + Provide a warm welcome to all arriving and in-house guests; demonstrate the spirit of hospitality during each guest interaction. + Courteously answer all guest inquiries and follow through on all requests. + Maintain excellent guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. + Daily and administrative tasks for Guest Experience Team. Coach and guide department, keep staff accountable to comply with guests' expectations and Shinola standards. Qualifications Education/Formal Training High School diploma or equivalent Experience Minimum two years previous experience as a front desk manager or minimum of four years front office or guest relations experience in a hotel environment. Knowledge/Skills + Must have total understanding of all hotel front office procedures. + Requires working knowledge of guest services and hotel services, policies or operations. Working knowledge is generally learned on-the-job. + Requires supervisory/management skills. + Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. + Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems. + Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. + Must be fluent in oral and written English. + Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. + Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. + Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc. + Available to work various shift: AM, PM, Evening, Overnight, Holidays based on VIP arrivals. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Ability to read written forms of communication and monochrome computer screen. + Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. + 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required + Pushing/pulling small carts + Lifting of food and beverages on and off carts, 20 lb. maximum + Mobility - must be able to reach all areas of hotel to assist clients. + Carrying and lifting of bar equipment, files and office items up to 25 lbs. Environment Work inside 95% shift. Material/Equipment used. Prolonged standing at indoor, thermostatically climate-controlled workstation. This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned. Benefits + Medical, dental, & vision insurance + Eligible to participate in the Company's 401(k) program with employer matching + Health savings and flexible spending accounts + Basic Life and AD&D insurance + Employee Assistance Program + Great discounts on Hotels, Restaurants, and much more. + Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral. ID: _2025-29967_ Position Type: _Regular Full-Time_ Property : _Shinola Detroit_ Outlet: _Hotel_ Category: _Front Desk & Guest Services_ _Address_ : _1400 Woodward Ave_ _City_ : _Detroit_ _State_ : _Michigan_ EOE Protected Veterans/Disability

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey - building, selling, financing, and insuring homes. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance. Why Clayton? Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more. As part of Clayton's commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program. At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members. Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Business Unit - B00018 Clayton Manufacturing

No Agencies or Recruiters- Direct Applicants Only The Community Warranty Manager must believe in, practice and initiate all Green Brick Partners values set forth in an acronym we call HOME. They must be Honest, Objective, Mature and Efficient in how he or she approaches their role at Green Brick Partners. Under the direction of the Area Warranty Manager, the Community Warranty Manager will support and act as a liaison between the CB JENI and Normandy Homes Communities and the Customer Service Department. This position requires an independent thinker that will be able to work closely with homeowners, builders, and sub-contractors in a fast paced, ever-changing environment. This candidate must demonstrate high levels of customer satisfaction and dedication. Control warranty ticket volume in a manageable time frame while holding vendors and trades accountable for the work they perform. Responsibilities • Perform minor repairs such as tightening door knobs or adjusting sprinklers. • Conduct in-person homeowner assessments and inspections of warranty claims • Coordinate and schedule all repairs with contractors and homeowners • Communicate scheduled appointment times with homeowners, vendors and trades • Follow up, inspect and insure completion of all repairs are completed • Manage trades to completion of service requests to homeowner's satisfaction; Determine trade accountability for back charge purposes • Instruct customers on how to maintain their homes, as well as communicating what items are and are not warrantable • Manage a budget; Request EPO's, Sign invoices weekly for vendor payment • Handle multiple tasks, as well as projects within designated timeframes • Possess the ability to say "no" and overcome objections in a professional manner • Follow applicable protocols and processes necessary for workflow • File and manage closed tickets for bonus and accounting purposes • Establish and maintain positive customer relationships, internally and externally • Conduct a quality assurance check on a completed home Supervision of Others: N/A Authority/Budget/Decision Making/Discretion and Independent Judgment Ability: This is an exempt position as the candidate must be able to make independent decisions in regards to matters of significance to the company. Qualifications Education: • Bachelor's degree in Construction, Business or other related field OR a two year technical degree from a construction program OR have a minimum of 2 years' experience with a homebuilder is preferred. • Highly customer-service oriented. • Computer or tablet literate • Knowledge of MS Office or BuildPro is preferred Experience: • Previous experience in the home building industry is preferred. Previous experience in a customer service environment & preferable some home repair experience is helpful. Competencies: • This individual needs to be reliable, energetic and someone that the homeowners and service team can trust to see that calls are completed both timely and correct. • This individual must be able to multi-task and possess effective communication skills. Physical Requirements: Must have a vehicle capable of carrying supplies, valid driver's license and be willing to drive among designated communities in daytime and nighttime. Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision. Location: Construction Field Position; Trophy Signature Homes We are not taking resumes from recruiters at this time. Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

No Agencies or Recruiters- Direct Applicants Only The Community Warranty Manager must believe in, practice and initiate all Green Brick Partners values set forth in an acronym we call HOME. They must be Honest, Objective, Mature and Efficient in how he or she approaches their role at Green Brick Partners. Under the direction of the Area Warranty Manager, the Community Warranty Manager will support and act as a liaison between the CB JENI and Normandy Homes Communities and the Customer Service Department. This position requires an independent thinker that will be able to work closely with homeowners, builders, and sub-contractors in a fast paced, ever-changing environment. This candidate must demonstrate high levels of customer satisfaction and dedication. Control warranty ticket volume in a manageable time frame while holding vendors and trades accountable for the work they perform. Responsibilities * Perform minor repairs such as tightening door knobs or adjusting sprinklers.• Conduct in-person homeowner assessments and inspections of warranty claims• Coordinate and schedule all repairs with contractors and homeowners• Communicate scheduled appointment times with homeowners, vendors and trades• Follow up, inspect and insure completion of all repairs are completed• Manage trades to completion of service requests to homeowner's satisfaction; Determine trade accountability for back charge purposes• Instruct customers on how to maintain their homes, as well as communicating what items are and are not warrantable• Manage a budget; Request EPO's, Sign invoices weekly for vendor payment• Handle multiple tasks, as well as projects within designated timeframes• Possess the ability to say "no" and overcome objections in a professional manner• Follow applicable protocols and processes necessary for workflow• File and manage closed tickets for bonus and accounting purposes• Establish and maintain positive customer relationships, internally and externally• Conduct a quality assurance check on a completed home Supervision of Others: N/A Authority/Budget/Decision Making/Discretion and Independent Judgment Ability: This is an exempt position as the candidate must be able to make independent decisions in regards to matters of significance to the company. Qualifications Education: • Bachelor's degree in Construction, Business or other related field OR a two year technical degree from a construction program OR have a minimum of 2 years' experience with a homebuilder is preferred.• Highly customer-service oriented.• Computer or tablet literate • Knowledge of MS Office or BuildPro is preferred Experience: • Previous experience in the home building industry is preferred. Previous experience in a customer service environment & preferable some home repair experience is helpful. Competencies:• This individual needs to be reliable, energetic and someone that the homeowners and service team can trust to see that calls are completed both timely and correct. • This individual must be able to multi-task and possess effective communication skills. Physical Requirements: Must have a vehicle capable of carrying supplies, valid driver's license and be willing to drive among designated communities in daytime and nighttime. Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision. Location: Construction Field Position; Trophy Signature Homes We are not taking resumes from recruiters at this time. Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Disclaimer: The below posting is on behalf of The Agency Bal Harbour, a Global Partner of The Agency. About the Role 📈 Reports To: Daniel Tzinker (Team Lead, Tzinker Team at The Agency RE) The Operations Manager is the driving force behind the Tzinker Team's efficiency, organization, and growth. As Daniel's right-hand person, you'll manage all business operations, ensuring that agents, staff, and systems work seamlessly together. This role owns the people, processes, and systems that power the team. You'll oversee and optimize team performance, implement efficient workflows, and ensure lead conversion, contact management, and transactions are handled flawlessly. The ideal candidate is a highly organized leader with real estate operations experience, a deep understanding of sales team management, and a passion for driving business success. This is a high-impact, in-office role-you'll be embedded with the team daily in Bal Harbour, working directly with Daniel, agents, and staff to keep the business running at peak performance. Responsibilities 1. Business & Team Management Act as Daniel's second-in-command, handling all operational and administrative functions so he can focus on generating and closing deals. Manage & support all team members, including: Transaction Coordinator Inside Sales Associate (ISA) Marketing Manager Team Agents Prepare for and lead weekly team meetings to ensure alignment, progress tracking, and accountability. Conduct regular 1:1 check-ins with each team member to provide guidance, track progress, and address roadblocks. Host bi-annual performance reviews for all staff and agents, setting clear goals and expectations. Hold agents accountable for: Converting team-generated leads into active clients and closings. Following up on listing inquiries and converting them into direct clients. Executing their business development plans to grow the team's overall business. Recruit, onboard, and train new team members as needed. 2. Contact & Lead Management Oversee and maintain an organized, up-to-date contact database across multiple platforms: Follow-Up Boss (CRM) APT (The Agency's CRM) ActivePipe (E-Blast & Marketing Automation) RedX (Outbound Prospecting System) Ensure all leads and past clients are actively engaged with the right follow-up systems in place. Monitor lead conversion efforts, ensuring proper outreach and nurturing to maximize opportunities. Collaborate with the Inside Sales Associate (ISA) to optimize lead flow and prospecting efforts. 3. Operational Readiness & Growth Strategy Ensure smooth day-to-day operations, identifying and eliminating inefficiencies. Optimize systems and workflows to improve team productivity and profitability. Develop & implement business growth strategies, ensuring the team continues to scale effectively. Manage budgets & financial tracking, ensuring operational expenses align with revenue goals. Collaborate with Daniel on long-term planning, helping steer the business toward future success. 4. Performance Tracking & Reporting Own team performance tracking & reporting, ensuring clear visibility into business results. Monitor key performance indicators (KPIs) for lead conversion, agent production, sales volume, and revenue. Generate weekly/monthly reports to track pipeline, closed deals, and agent performance. Ensure accountability through regular performance insights, helping optimize team success. Who You Are Real Estate Operations Expert: You have strong experience managing high-functioning real estate teams, keeping them organized and performing at their best. Sales Team Leader: You know how to hold salespeople accountable, drive performance, and create a winning culture. Tech-Savvy & Systems-Oriented: You're comfortable with real estate CRMs, marketing automation, and prospecting tools. Master of Organization & Execution: You create and implement systems that drive efficiency and growth. Proactive Problem-Solver: You anticipate challenges and find solutions before they become problems. Strong Communicator & Leader: You can motivate, guide, and manage a team with clarity and confidence. Growth-Minded: You thrive in fast-paced, high-growth environments and are always looking for ways to improve the business. Bilingual is a Plus: English required, fluency in Spanish, Russian, or Hebrew preferred. It is the policy of The Agency not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because they are a protected veteran.

M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving's drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation's leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, Tampa and Fort Myers/Naples. Job Summary: Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction. Duties and Responsibilities Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards. May complete work orders (MW Region: May complete work) required to meet customer needs; provides problem solving on-site. Contacts and schedules appropriate subcontractors to perform work as required. Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status. (MW Region: Scheduling and the distribution of work orders is completed by Customer Care Call Center.) Directs and supervises subcontractors to improve efficiency and workflow. Maintains service vehicle inventories including appropriate materials and equipment. Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency. Assist in special projects as requested and perform additional duties as required. Requirements Minimum Education/Experience: High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes. Skills: Computer Written & Verbal Customer Service Competencies: Customer Focus Approachability Listening Time Management Composure Conflict Management Perseverance Problem Solving Work Conditions: Some exposure to undesirable environmental conditions with minimal health and safety risks. May at times require use of appropriate equipment and precautions. Travel demands which require possession of a valid driver's license and a good driving record to comply with Company-issued vehicle policies. Benefits M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. #IND123

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Customer Success and Delivery Manager Role Description: As a Customer Success and Delivery Manager, you will be responsible for leading the successful onboarding, implementation, and ongoing success of our CRE Asset Management SaaS platform. Acting as the primary post-sales point of contact for our customers, you will ensure that they realize the full value of our solution while maintaining a high level of engagement and satisfaction. This role requires a strategic, customer-focused, and delivery-oriented approach, balancing proactive relationship management with hands-on project execution. You will collaborate closely with internal and external stakeholders, manage project timelines and resources, and oversee the seamless integration and adoption of our platform. This position reports to the Head of Sales and Customer Success and works closely with the sales, delivery, engineering, and product teams to ensure customer success and drive long-term growth. Responsibilities: * Own and oversee the entire post-sales customer journey, including kickoff, onboarding, training, engagement, issue resolution, expansion, and renewal. * Assess customers' business and technical requirements to confirm our SaaS platform's suitability and identify necessary customizations, integrations, and configurations. * Lead project delivery, ensuring the seamless setup, implementation, and deployment of our solution while managing risks and maintaining high-quality standards. * Act as the primary relationship owner, proactively engaging with customers to ensure value realization, product adoption, and long-term success. * Drive internal and external collaboration, working closely with cross-functional teams to align customer needs with product capabilities and ensure smooth integration of data and systems. * Monitor customer engagement and usage data, conducting regular check-ins and Quarterly Business Reviews (QBRs) to track performance and identify upsell or expansion opportunities. * Serve as the customer advocate, capturing feedback and sharing insights with product and engineering teams to improve our platform. * Stay informed of industry trends and best practices, proactively recommending enhancements to improve both our platform and internal processes. Requirements: * Based in the U.S. (East Coast preferred). * 4+ years of experience in customer success, implementation, and delivery of technology solutions, preferably within SaaS, PropTech, or FinTech. * Commercial real estate (CRE) industry experience is a strong plus. * Proven expertise in project management principles, tools, and methodologies, including onboarding, system deployment, and customer training. * Excellent stakeholder management and communication skills, with the ability to build strong relationships, coordinate across teams, solve complex and sensitive client-facing problems and influence decision-making. * Highly organized and detail-oriented, with the ability to manage multiple customers and projects simultaneously while maintaining a customer-first approach. * Strong problem-solving and analytical skills, capable of proactively identifying issues and opportunities for improvement. * Tech-savvy, comfortable working with SaaS platforms, data integrations, and analytics tools. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 100,000.00 - 140,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: Remote -Atlanta, GA, Boston, MA, Chicago, IL, Harrisburg, PA, New York, NY If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: * 401(k) plan with matching company contributions * Comprehensive Medical, Dental & Vision Care * Paid parental leave at 100% of salary * Paid Time Off and Company Holidays * Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at ******************. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.

Job DescriptionBenefits: Dental insurance Employee discounts Health insurance Vision insurance Customer Relations Manager Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers! Our customer relations managers are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole. We have a great benefits package consisting of: Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000 Dental Insurance - Affordable dental insurance with NO waiting period. Vision Insurance - Quality vision coverage for very little cost. Life Insurance - $10,000 Life Insurance Policy paid in full by the company. 401K Plan - All administrative fees are paid by the company. ESOP - Employee Stock Ownership Program Paid Time Off - Competitive paid time off policies. Employee Discount - Generous employee discount on ALL merchandise. As a Customer Relations Manager you will: Evaluate office production; revise procedures to improve efficiency of work flow. Assist the store's Operations Manager in completing customer service calls; provide quick follow up to customer issues. Reviews all contracts going to Corporate; verifying all paperwork is up to date with the correct financing codes. Assists in opening and closing of store and performing closing manager sheets. Helps train Customer Relations Specialist in new procedures. Ensures total customer satisfaction through courteous service and expedient handling of customer orders, service calls and questions. Answers incoming calls with the Big Sandy greeting using proper phone etiquette. Verifies all information related to orders is accurate; identifies and corrects discrepancies. Issue, receive and store material, supplies and equipment according to established company policies and procedures. Process cash, checks and credit/gift card transactions, and financing contracts. Counts money to verify amounts and issues receipts for funds received, per company policies and procedures. Post all payments to the custom account in the computer system. Endorses any paper check and lists on the deposit slip at the end of the day's business. Reconciles the drawer with the CDR (Cash Drawer Report) prior to shift-end and closing. Completes each finance contract, using a Financing Coversheet, and lists on the Contract Listing sheet, and places the contract in the Shuttle Mail for filing/funding at corporate. Qualities and skills we are looking for: Excellent verbal and written communication, and listening skills Basic reading and comprehension skills. Basic numerical reasoning skills. Ability to complete paperwork in an accurate, neat and efficient manner. Demonstrated knowledge of software, including Microsoft Office Excellent organizational skills Outstanding customer service skills Physical Demands: Ability to sit, stand, bend, stoop, and reach regularly Education and Experience: High school diploma or equivalent combination of education and experience 3-5 years of related work experience Position Type Full-Time/Regular

The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change, whether it's through health and wellbeing, early education, violence prevention, or one of our other programs and services. We're looking for talented individuals who are committed to empowering our community by creating a safe and welcoming environment that encourages growth and support - individuals like you! The Manager, Customer Experience, will lead the concierge team at the local Community Hub and provide best-in-class levels of customer service and experiences. You will collaborate with Community Hub leadership and stakeholders across the association to implement operations standards that support enterprise goals and elevate the customer experience. Salary starts at $43,888 per year with full-time benefits and opportunities to grow within the organization! Our staff is the Y's greatest asset. Our teams provide valuable skills, knowledge, and passion that is essential to the contribution and positive impact in our communities, which is why we offer Y employees numerous perks and benefits, including: Competitive salaries reflecting your skills and experience. Comprehensive health, dental, and vision insurance for eligible employees, plus wellness programs, mental health resources, and a family gym membership. Generous PTO and paid holidays, with flexible work hours for work-life balance. 403(b) plan with company contributions for eligible employees after 2 years of service. Continuous learning opportunities through workshops and training programs. Supportive work environment valuing diversity, equity, and inclusion. Discounts on programs, employee assistance programs, and company-sponsored events. Scopes and Responsibilities Manage the Community Hub's concierge team, including front-desk operations, scheduling and attendance, and administration Implement and measures customer engagement strategies that increase retention, influence value, and drive a dynamic customer-centric culture Partners with Community Hub leadership to operate facility opening/closing procedures, develop engagement events, ensure adequate staffing coverage, and serve as YMCA ambassador Provides support to leadership at the Community Hub for marketing, sales, and customer experience initiatives Collaborate with customer experience leadership and team members across Community Hubs to maintain and elevate operational standards and customer experience Assist with back office and administrative support Build and maintain long-lasting, strong relationships with customers while partnering with them to better understand their personal objectives and needs Recruit, hire, train, mentor, coach, and manage a team focused on customer experience and engagement Requirements Associate's degree in business, operations, marketing, hospitality, or equivalent 2 years of related work experience, including managerial responsibilities Bilingual, English/Spanish a plus, not required Ability to work flexible hours, weekends, and/or holidays, as needed Proficiency of the technology ecosystem (specifically customer data, CRM, customer engagement) preferred Top-notch verbal, written, and interpersonal communication skills Strong analytical and critical thinking skills Sound leadership ability, including motivating, coaching, and performance management Ability to achieve results by taking a proactive long-term view of business goals and objectives Willingness and ability to complete all mandatory YMCA training and certifications, along with ongoing or additional training as assigned by the supervisor, within established timeframe Child Abuse Prevention - Support the YMCA's commitment to child abuse prevention by: Reporting any items that may provide a health or safety hazard to staff, members, or guests to your supervisor Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children Reporting any suspicious behavior and violation of policy and procedures to your supervisor Completing all child abuse prevention training as required

Job ID 243949 Posted 01-Dec-2025 Service line GWS Segment Role type Full-time Areas of Interest Accounting/Finance, Building Management, Facilities Management Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience. **A** **bout the Role:** As a CBRE Finance & Contract Support Manager, you will manage the team responsible for producing limited output associated with Finance Strategy and Operations, including but not limited to the annual budget preparation, monthly forecasts, strategic planning, and management reporting. This job is part of the Financial Strategy and Operations job function. They are responsible for maintaining accounting, financial, and reporting policies and controls. **What You'll Do:** + Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. + Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. + Oversee the budgeting process, forecasting process, strategic planning process, and standard management reporting. + Review balance sheet account analysis, statement of cash flows and supporting schedules, and standard consolidated reporting packs for accuracy. + Review and approve basic monthly journal entries. + Produce a variety of routine and ad hoc financial reports, packages, and pro forma analyses for senior management and planning unit. + Coordinate research, development, and preparation of accounting policy and procedures. + Exchange and explain difficult information, convey performance expectations, and handle sensitive issues. + Influence parties of shared interests to reach an agreement. + Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. + Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives. + Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes. **What You'll Need:** + Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. + Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. + Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. + Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Extensive organizational skills with a strong inquisitive mindset. + Intermediate math skills. Ability to calculate complicated figures such as percentages, fractions, and other financial-related calculations. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. **Why CBRE** When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. **Applicant AI Use Disclosure** We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Finance & Contract Support Manager position is $83,500 annually [or $40.14 per hour] and the maximum salary for the Finance & Contract Support Manager position is $150,000 annually [or $72.12 per hour]. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at *************** (U.S.) and *************** (Canada). CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (******************************************************************************* CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members!Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business! Position Overview: At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you. A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses! Pet Host Lead Requirements: Must be able to handle dogs of all sizes and cats Must enjoy working with both people and pets Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames Must be able to follow directions and comply with processes and procedures Must have a keen sense of observation when observing the pets Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods Must have computer knowledge/quick learner Must have Leadership/Supervisor experience in a team oriented environment Excellent customer service skills, professional Organized, detail oriented Daily Responsibilities: Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships. Answer all incoming calls, respond to voicemails and emails. Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations. Manage cash, check, and credit card transactions and reporting/reconciling Gets to know clients and their pet's names on a regular basis Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs. Obtain vaccination records from veterinary offices and input into the computer. Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity. Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary. Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”. Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers Ensure the facility meets or exceeds expectations with regards to cleanliness and safety. Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc. Consult with other departments Work with a team who all exemplify these qualities: A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety. Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated. Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers. Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”. Must be able to multitask and be very detail oriented. Must be able to start and stop work. Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping. Conflict Resolution - Ability to handle conflict with tact and diplomacy Good team work and willingness to assist other departments as necessary Cheerful, friendly, positive team-oriented attitude Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office. Reliable, punctual, and dependable Ability to work a flexible schedule, including holidays and weekends Ability to take direction well and apply it independently Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently Physically able to handle dogs of all sizes and to lift up to 60 lbs. Other duties as assigned. Equal Employment Opportunity NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Work schedule Weekend availability Monday to Friday Holidays Supplemental pay Tips Benefits Health insurance Dental insurance Vision insurance Employee discount Paid training

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Workplace Experience Manager - JLL What this job involves: As a Workplace Experience Manager at JLL, you will play a pivotal role in overseeing and optimizing workplace experiences at assigned sites while supporting the Workplace team across the organization. This role requires you to act as the lead onsite point of contact for client employee inquiries, issue resolution, troubleshooting, and feedback regarding workplace services with a focus on enhancing the well-being of client employees and guests. You'll supervise day-to-day operations of Workplace Experience Ambassadors while maintaining the client's workplace of the future environment and cultivating a culture that aligns with client's company values and brand that reflects JLL's commitment to creating exceptional workplace experiences and transformative solutions for modern work environments. What your day-to-day will look like: Onsite Operations and Client Experience: * Act as lead onsite point of contact for client employee inquiries, issue resolution, troubleshooting, and feedback regarding workplace services * Supervise day-to-day operations and duties of Workplace Experience Ambassadors on team while ensuring exceptional service delivery * Maintain client's workplace of the future environment while cultivating culture that aligns with client's company values and brand * Collaborate with SMEs to maintain consistently welcoming and functional Innovation Hub and Customer Briefing Center * Ensure facilities are always prepared to host customer visits with professional presentation and optimal functionality Safety, Security, and Facility Coordination: * Uphold safety and security procedures while prioritizing employee and guest experience and services * Coordinate site resources, activities, events, and communications for comprehensive workplace management * Maintain and coordinate site calendar of events while ensuring seamless execution and stakeholder communication * Liaise with local leaders, vendors, and facility management to ensure seamless office operations * Collaborate with facility management and IT to monitor and maintain facility operation systems including AV, HVAC, security cameras, badge system, reservation system, and digital signage Process Improvement and Data Management: * Identify opportunities to enhance workplace experience and create initiatives to streamline processes for client employees * Support data collection, analysis, and reporting to align with client's objectives and performance metrics * Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements * Monitor policies, regulations, and performance metrics to provide flawless execution and stable service delivery for Client Sustainability and Compliance: * Collaborate with facility management to confirm compliance with global and regional sustainability objectives * Ensure adherence to environmental standards and corporate responsibility initiatives * Support implementation of sustainable workplace practices and employee engagement programs Management Responsibilities and Team Development: * Transform to Workplace Team of the future while developing existing talent and bringing new capabilities into Experience Services team * Ensure highly proactive, responsive, dynamic, and agile team for optimal client and stakeholder management * Actively encourage environment that supports teamwork, cooperation, performance excellence, and personal success * Develop team through performance assessments and training while managing staff workload through correct resourcing * Develop succession plan for key team members and onsite vendors for comprehensive talent management Client and Stakeholder Management: * Proactively develop and manage Client relationships ensuring expected service levels are achieved consistently * Comply with all requirements of Client contract while meeting or exceeding Key Performance Indicators * Deliver exceptional quality of service to Client as reflected by Client feedback and leadership assessment * Proactively manage team to deliver surprises and delights that exceed client expectations Required Qualifications: Education and Experience: • Bachelor's degree in hospitality or related field preferred * Minimum 5 years relevant work experience required in similar workplace experience or hospitality management roles * Demonstrated ability to provide high level of customer satisfaction in professional service environment Communication and Technical Skills: • Excellent verbal and written communication skills for effective client and team interaction * Proficient in Microsoft Office programs including Word, Excel, PowerPoint, and Outlook * Strong analytical, organization, and administration skills for comprehensive workplace management * Strong interpersonal skills for effective relationship building and team leadership Personal Attributes: • Strong attention to detail with ability to work in fast-paced environment while maintaining quality standards * Good judgment in confidential situations and proven experience interacting with senior management * Ability to multitask effectively while maintaining focus on client experience and service delivery * Professional demeanor with capability to represent client brand and company values Preferred Qualifications: * Experience with workplace technology systems including reservation platforms, digital signage, and facility management systems * Background in corporate real estate services or integrated facility management * Knowledge of sustainability practices and workplace wellness programs * Certification in hospitality management, facility management, or related professional credentials * Experience with event planning and corporate communications Physical Requirements: * Ability to conduct routine facility walkthroughs and assessments * Capability to respond to client needs and emergency situations in timely manner * Flexibility to work outside regular business hours for events and special client requirements Location: On-site This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship. Estimated compensation for this position: 110,000.00 - 134,640.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site -Andover, MA, Boston, MA, Carrollton, TX, Foxborough, MA, Franklin, TN, Morrisville, NC If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: * 401(k) plan with matching company contributions * Comprehensive Medical, Dental & Vision Care * Paid parental leave at 100% of salary * Paid Time Off and Company Holidays * Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at ******************. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Workplace Experience Manager - JLL What this job involves: As a Workplace Experience Manager at JLL, you will play a pivotal role in overseeing and optimizing workplace experiences at assigned sites while supporting the Workplace team across the organization. This role requires you to act as the lead onsite point of contact for client employee inquiries, issue resolution, troubleshooting, and feedback regarding workplace services with a focus on enhancing the well-being of client employees and guests. You'll supervise day-to-day operations of Workplace Experience Ambassadors while maintaining the client's workplace of the future environment and cultivating a culture that aligns with client's company values and brand that reflects JLL's commitment to creating exceptional workplace experiences and transformative solutions for modern work environments. What your day-to-day will look like: Onsite Operations and Client Experience: * Act as lead onsite point of contact for client employee inquiries, issue resolution, troubleshooting, and feedback regarding workplace services * Supervise day-to-day operations and duties of Workplace Experience Ambassadors on team while ensuring exceptional service delivery * Maintain client's workplace of the future environment while cultivating culture that aligns with client's company values and brand * Collaborate with SMEs to maintain consistently welcoming and functional Innovation Hub and Customer Briefing Center * Ensure facilities are always prepared to host customer visits with professional presentation and optimal functionality Safety, Security, and Facility Coordination: * Uphold safety and security procedures while prioritizing employee and guest experience and services * Coordinate site resources, activities, events, and communications for comprehensive workplace management * Maintain and coordinate site calendar of events while ensuring seamless execution and stakeholder communication * Liaise with local leaders, vendors, and facility management to ensure seamless office operations * Collaborate with facility management and IT to monitor and maintain facility operation systems including AV, HVAC, security cameras, badge system, reservation system, and digital signage Process Improvement and Data Management: * Identify opportunities to enhance workplace experience and create initiatives to streamline processes for client employees * Support data collection, analysis, and reporting to align with client's objectives and performance metrics * Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements * Monitor policies, regulations, and performance metrics to provide flawless execution and stable service delivery for Client Sustainability and Compliance: * Collaborate with facility management to confirm compliance with global and regional sustainability objectives * Ensure adherence to environmental standards and corporate responsibility initiatives * Support implementation of sustainable workplace practices and employee engagement programs Management Responsibilities and Team Development: * Transform to Workplace Team of the future while developing existing talent and bringing new capabilities into Experience Services team * Ensure highly proactive, responsive, dynamic, and agile team for optimal client and stakeholder management * Actively encourage environment that supports teamwork, cooperation, performance excellence, and personal success * Develop team through performance assessments and training while managing staff workload through correct resourcing * Develop succession plan for key team members and onsite vendors for comprehensive talent management Client and Stakeholder Management: * Proactively develop and manage Client relationships ensuring expected service levels are achieved consistently * Comply with all requirements of Client contract while meeting or exceeding Key Performance Indicators * Deliver exceptional quality of service to Client as reflected by Client feedback and leadership assessment * Proactively manage team to deliver surprises and delights that exceed client expectations Required Qualifications: Education and Experience: • Bachelor's degree in hospitality or related field preferred * Minimum 5 years relevant work experience required in similar workplace experience or hospitality management roles * Demonstrated ability to provide high level of customer satisfaction in professional service environment Communication and Technical Skills: • Excellent verbal and written communication skills for effective client and team interaction * Proficient in Microsoft Office programs including Word, Excel, PowerPoint, and Outlook * Strong analytical, organization, and administration skills for comprehensive workplace management * Strong interpersonal skills for effective relationship building and team leadership Personal Attributes: • Strong attention to detail with ability to work in fast-paced environment while maintaining quality standards * Good judgment in confidential situations and proven experience interacting with senior management * Ability to multitask effectively while maintaining focus on client experience and service delivery * Professional demeanor with capability to represent client brand and company values Preferred Qualifications: * Experience with workplace technology systems including reservation platforms, digital signage, and facility management systems * Background in corporate real estate services or integrated facility management * Knowledge of sustainability practices and workplace wellness programs * Certification in hospitality management, facility management, or related professional credentials * Experience with event planning and corporate communications Physical Requirements: * Ability to conduct routine facility walkthroughs and assessments * Capability to respond to client needs and emergency situations in timely manner * Flexibility to work outside regular business hours for events and special client requirements Location: On-site This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship. Estimated compensation for this position: 110,000.00 - 134,640.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site -Andover, MA, Boston, MA, Carrollton, TX, Foxborough, MA, Franklin, TN, Morrisville, NC If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: * 401(k) plan with matching company contributions * Comprehensive Medical, Dental & Vision Care * Paid parental leave at 100% of salary * Paid Time Off and Company Holidays * Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at ******************. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.

Job ID 243949 Posted 01-Dec-2025 Service line GWS Segment Role type Full-time Areas of Interest Accounting/Finance, Building Management, Facilities Management Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience. **A** **bout the Role:** As a CBRE Finance & Contract Support Manager, you will manage the team responsible for producing limited output associated with Finance Strategy and Operations, including but not limited to the annual budget preparation, monthly forecasts, strategic planning, and management reporting. This job is part of the Financial Strategy and Operations job function. They are responsible for maintaining accounting, financial, and reporting policies and controls. **What You'll Do:** + Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. + Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. + Oversee the budgeting process, forecasting process, strategic planning process, and standard management reporting. + Review balance sheet account analysis, statement of cash flows and supporting schedules, and standard consolidated reporting packs for accuracy. + Review and approve basic monthly journal entries. + Produce a variety of routine and ad hoc financial reports, packages, and pro forma analyses for senior management and planning unit. + Coordinate research, development, and preparation of accounting policy and procedures. + Exchange and explain difficult information, convey performance expectations, and handle sensitive issues. + Influence parties of shared interests to reach an agreement. + Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. + Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives. + Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes. **What You'll Need:** + Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. + Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. + Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. + Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Extensive organizational skills with a strong inquisitive mindset. + Intermediate math skills. Ability to calculate complicated figures such as percentages, fractions, and other financial-related calculations. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. **Why CBRE** When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. **Applicant AI Use Disclosure** We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Finance & Contract Support Manager position is $83,500 annually [or $40.14 per hour] and the maximum salary for the Finance & Contract Support Manager position is $150,000 annually [or $72.12 per hour]. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at *************** (U.S.) and *************** (Canada). CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (******************************************************************************* CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)