User Experience Designer jobs at M&T Bank

The Morgan Stanley Wealth Management UX team builds digital experiences that help our clients manage their finances and monitor their investments easily on the Morgan Stanley and E*TRADE from Morgan Stanley platforms. Our growing team of designers and researchers bring an entrepreneurial spirit to a leading global financial firm. We employ design thinking methods and user-centered approaches to solve real business problems. If you can bring clarity to complexity, design holistically in an immense product ecosystem, and have gone the extra mile to create delight, we want you! Our Institutional Securities business provides corporate, sovereign, investor and other institutional clients globally with best-in-class products and services in M&A, sales and trading, equity underwriting and debt financing. ISG Client is a new engagement area that covers all institutional client-facing products across the firm, looking at different initiatives more holistically, bringing them together to create a strategic vision of the institutional client experience. Once Here You Will... Engage in hands-on across all stages of the design process; user research, ideation, concept development, validation, wireframing, prototyping, final visual design, and implementation support. Serve as a high-level craft and delivery expert on complex products and provide scalable and innovative design solutions that influence stakeholders across functions to gain support for design strategies. ? Partner closely with cross functional teams - Business, Technology, Sales, Operations, Risks, and others to ensure products are well-defined, high impact, and successfully executed. Drive the discovery phase of the product, such as leading a collaborative workshop that define the problem that needs to be solved, educates with research and data, and clarifies the success metrics. Determine best UX solutions based on UX research and business goals and help to determine overall direction, identifying challenges and adapting as needed based on the context of the solution and customer. Lead a team of designers; provide oversight to deliver exemplary solutions, guide and mentor them fostering a culture of creativity, collaboration, and continuous professional growth. Maximize utilization by managing workflow, intake, and design resourcing effectively, responding to business needs and priorities. Collaborate with the wider design community; other studios and horizontal COEs (UX Research and Design System), to reduce duplicate of work, create cohesive user experience, and provide more strategic UX. Support the larger UX team culture by fostering a collaborative and creative work environment. Intentionally craft moments that allow people to pause, connect and get inspired. Design Execution Employ a user centered approach to influence the product vision Create simplicity out of complexity for experiences that have dense data & complex business requirements. Demonstrate the ability to adjust and prioritize design scope effectively in response to changing needs and/or constraints Contribute with hands-on design support when needed to illustrate initial design directions or assist with deliverables Push boundaries by leveraging data driven insights to craft intuitive, engaging, and impactful digital experiences Collaboration and Communication Partner regularly with other UX leads to exchange insights, set design standards, align on strategies to grow the firm's UX maturity, and (when necessary) coordinate dependencies across teams. Collaborate across departments to inform project strategy, roadmaps and design team engagement with the ability to advise, coach and course correct when/if needed. Build and maintain trusted relationships with senior product and technology stakeholders, ensuring UX is seen as a strategic partner in driving innovation and delivering impactful solutions, rather than a tactical resource Help define strategic roadmaps in partnership with the product management team Present innovative design work to senior management with a clear, compelling narrative to gain alignment and secure buy-in Advocate for good user experiences by using stories from successful initiatives, UX best practices and data illustrate how a human-centered approach contributes to product success. Relevant Experience and Mindset: A portfolio that demonstrates partnering with multiple departments on successful product releases 8+ years of experience as a UX designer as a key contributor to the success of products that have launched At least 3 years of experience managing small to medium sized teams Mastery managing the team's workload and deliverables Bachelor's degree in design, computer science or related field; master's degree is a plus Fluency in design thinking methodologies Strong sense of design, and current with the latest design methodologies Current in the best practices for using design systems You thrive in a collaborative, explorative environment and value being on a diverse team that you can bounce ideas off of, get critical feedback from, and unite to mature design thinking in a large organization You practice active listening and contribute to group situations (brainstorms, audits, critiques, whiteboard sessions, etc.) You have a high tolerance for projects with ambiguity and the ability to set the direction for undefined, complex projects You are resilient in the face of obstacles You have a relentless desire to validate assumptions and uncover a problems' root cause by testing, learning, and iterating You constantly seek opportunities to evangelize and promote design thinking in a large organization WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Expected base pay rates for the role will be between $110,000 and $190,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As a Conversation Design Lead on the Chase Voice (IVR) and Chat Conversation Design team, you will play a critical role in promoting AI innovation and shaping the future of customer interaction through conversational AI. This role will support our Card and Connected Commerce business, specifically focused on building and advancing our new capabilities and supporting our growth in card and payments. This role is central to the design of our virtual assistant for both text (chat) and voice (IVR) interactions, which will serve as a key touchpoint for customers navigating their financial lives. This position is ideal for a design leader who combines deep expertise in conversation design with a strong understanding of language models (NLU and LLM) who can effectively mentor other designers, manage cross-functional stakeholders, and advocate for user-centered design through compelling storytelling. **Job responsibilities** + Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas + Diagram service flows and product features, design wireframes, and chat and voice prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain. + Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion + Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions + Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels + Help drive the strategic vision for conversational AI at Chase, ensuring that our solutions not only enhance customer experience but also position Chase as a leader in the competitive landscape of conversational technology in finance. + Lead and execute the design of conversational flows for AI-driven tools, including chatbots and IVRs, while advancing NLU and LLM experiences across products. Drive strategic alignment with AI/ML initiatives and company goals. + Articulate design rationale and decisions with clarity and impact through engaging storytelling, comprehensive documentation, and persuasive presentations, ensuring alignment and understanding among stakeholders. + Collaborate with ML and Data teams to train and refine NLU models based on conversational design principles and industry best practices. + Mentor and support early-career conversation designers, fostering a culture of innovation, collaboration, and continuous improvement. + Stay abreast of industry trends and emerging technologies in conversational AI, leveraging this knowledge to drive innovation and maintain Chase's competitive edge. **Required qualifications, capabilities, and skills** + 5+ years of experience or equivalent expertise in user experience design or similar roles + Experience designing IVR systems or voice user interfaces, including prompt writing and persona development, with demonstrated experience designing conversational experiences for AI-driven platforms, IVRs, or virtual assistants. + Understanding of audio branding, voice persona creation, and the impact of prosody, tone, and pacing on user experience. + Design and optimize IVR and chat flows, including call routing, escalation paths, and error handling for both self-service and agent-assisted scenarios. + Develop audio and text prompts and scripts that are clear, concise, and tailored to diverse customer segments. + Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions + Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making + Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience + Bachelor's Degree in Linguistics, Human-Computer Interaction, Cognitive Science, Psychology, or a related field, or equivalent work experience. + Demonstrated ability to plan and organize design work from initial concept through execution. + Prior work involves leading design teams (with other Designers, UX Researchers, and Content Designers) and cross-functional collaboration with senior Product Managers and Engineering leads within an agile environment. **Preferred qualifications, capabilities, and skills** + Design leadership or managerial experience + Proficiency in tools such as Figma, Voiceflow, Lucid Chart, Nuance Mix, or similar conversation design software. + Experience creating conversational experiences in the realm of finance and banking. + Familiar with Jira and Agile development processes. + Strong understanding of language models and their implications for UX design. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans **Base Pay/Salary** New York,NY $142,500.00 - $205,000.00 / year; Jersey City,NJ $142,500.00 - $205,000.00 / year

Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As a Conversation Design Lead on the Chase Voice (IVR) and Chat Conversation Design team, you will play a critical role in promoting AI innovation and shaping the future of customer interaction through conversational AI. This role will support our Card and Connected Commerce business, specifically focused on building and advancing our new capabilities and supporting our growth in card and payments. This role is central to the design of our virtual assistant for both text (chat) and voice (IVR) interactions, which will serve as a key touchpoint for customers navigating their financial lives. This position is ideal for a design leader who combines deep expertise in conversation design with a strong understanding of language models (NLU and LLM) who can effectively mentor other designers, manage cross-functional stakeholders, and advocate for user-centered design through compelling storytelling. Job responsibilities Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas Diagram service flows and product features, design wireframes, and chat and voice prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain. Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels Help drive the strategic vision for conversational AI at Chase, ensuring that our solutions not only enhance customer experience but also position Chase as a leader in the competitive landscape of conversational technology in finance. Lead and execute the design of conversational flows for AI-driven tools, including chatbots and IVRs, while advancing NLU and LLM experiences across products. Drive strategic alignment with AI/ML initiatives and company goals. Articulate design rationale and decisions with clarity and impact through engaging storytelling, comprehensive documentation, and persuasive presentations, ensuring alignment and understanding among stakeholders. Collaborate with ML and Data teams to train and refine NLU models based on conversational design principles and industry best practices. Mentor and support early-career conversation designers, fostering a culture of innovation, collaboration, and continuous improvement. Stay abreast of industry trends and emerging technologies in conversational AI, leveraging this knowledge to drive innovation and maintain Chase's competitive edge. Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in user experience design or similar roles Experience designing IVR systems or voice user interfaces, including prompt writing and persona development, with demonstrated experience designing conversational experiences for AI-driven platforms, IVRs, or virtual assistants. Understanding of audio branding, voice persona creation, and the impact of prosody, tone, and pacing on user experience. Design and optimize IVR and chat flows, including call routing, escalation paths, and error handling for both self-service and agent-assisted scenarios. Develop audio and text prompts and scripts that are clear, concise, and tailored to diverse customer segments. Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience Bachelor's Degree in Linguistics, Human-Computer Interaction, Cognitive Science, Psychology, or a related field, or equivalent work experience. Demonstrated ability to plan and organize design work from initial concept through execution. Prior work involves leading design teams (with other Designers, UX Researchers, and Content Designers) and cross-functional collaboration with senior Product Managers and Engineering leads within an agile environment. Preferred qualifications, capabilities, and skills Design leadership or managerial experience Proficiency in tools such as Figma, Voiceflow, Lucid Chart, Nuance Mix, or similar conversation design software. Experience creating conversational experiences in the realm of finance and banking. Familiar with Jira and Agile development processes. Strong understanding of language models and their implications for UX design.

Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As a Conversation Design Lead on the Chase Voice (IVR) and Chat Conversation Design team, you will play a critical role in promoting AI innovation and shaping the future of customer interaction through conversational AI. This role will support our Card and Connected Commerce business, specifically focused on building and advancing our new capabilities and supporting our growth in card and payments. This role is central to the design of our virtual assistant for both text (chat) and voice (IVR) interactions, which will serve as a key touchpoint for customers navigating their financial lives. This position is ideal for a design leader who combines deep expertise in conversation design with a strong understanding of language models (NLU and LLM) who can effectively mentor other designers, manage cross-functional stakeholders, and advocate for user-centered design through compelling storytelling. Job responsibilities Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas Diagram service flows and product features, design wireframes, and chat and voice prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain. Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels Help drive the strategic vision for conversational AI at Chase, ensuring that our solutions not only enhance customer experience but also position Chase as a leader in the competitive landscape of conversational technology in finance. Lead and execute the design of conversational flows for AI-driven tools, including chatbots and IVRs, while advancing NLU and LLM experiences across products. Drive strategic alignment with AI/ML initiatives and company goals. Articulate design rationale and decisions with clarity and impact through engaging storytelling, comprehensive documentation, and persuasive presentations, ensuring alignment and understanding among stakeholders. Collaborate with ML and Data teams to train and refine NLU models based on conversational design principles and industry best practices. Mentor and support early-career conversation designers, fostering a culture of innovation, collaboration, and continuous improvement. Stay abreast of industry trends and emerging technologies in conversational AI, leveraging this knowledge to drive innovation and maintain Chase's competitive edge. Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in user experience design or similar roles Experience designing IVR systems or voice user interfaces, including prompt writing and persona development, with demonstrated experience designing conversational experiences for AI-driven platforms, IVRs, or virtual assistants. Understanding of audio branding, voice persona creation, and the impact of prosody, tone, and pacing on user experience. Design and optimize IVR and chat flows, including call routing, escalation paths, and error handling for both self-service and agent-assisted scenarios. Develop audio and text prompts and scripts that are clear, concise, and tailored to diverse customer segments. Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience Bachelor's Degree in Linguistics, Human-Computer Interaction, Cognitive Science, Psychology, or a related field, or equivalent work experience. Demonstrated ability to plan and organize design work from initial concept through execution. Prior work involves leading design teams (with other Designers, UX Researchers, and Content Designers) and cross-functional collaboration with senior Product Managers and Engineering leads within an agile environment. Preferred qualifications, capabilities, and skills Design leadership or managerial experience Proficiency in tools such as Figma, Voiceflow, Lucid Chart, Nuance Mix, or similar conversation design software. Experience creating conversational experiences in the realm of finance and banking. Familiar with Jira and Agile development processes. Strong understanding of language models and their implications for UX design.

We are seeking a dynamic and experienced Travel Designer to join our elite team! The ideal candidate will have a passion for luxury travel and a keen understanding of the needs and expectations of ultra-high net worth clientele. As a Luxury Travel Designer within FROSCH, you will be responsible for crafting tailor-made travel experiences that exceed our members' expectations and ensure unforgettable journeys. These experiences will include booking air (private and commercial), accommodations (hotels, resorts, private residences and villas), private yachts, luxury cruises, transportation, meet and greet services, private tours, dining, entertainment (concerts, Broadway shows, etc.) as well as assisting with staffing (private chefs, babysitters and beauty related specialists). Private Client Services (PCS) is an exclusive membership-based division within FROSCH specializing in curating bespoke luxury travel experiences and concierge services for ultra-high net worth individuals (UHNWI) and families worldwide. Our clients include corporate executives, professional athletes, dignitaries, and other high profile elite individuals. With a focus on building relationships with our members through personalized service and attention to detail, we provide exclusive access to the most luxurious destinations, accommodations, and experiences across the globe. PCS prides itself on our commitment to delivering round-the-clock dedicated assistance to our members, managed exclusively by our exceptional team. Job Responsibilities Conduct comprehensive consultations with members to understand their travel preferences, interests, and expectations. Design bespoke travel itineraries and experiences tailored to each client's preferences, including flights, ground transportation, accommodations, dining, activities, and special requests. Demonstrate the capacity to effectively collaborate within a team-oriented atmosphere. Be prepared to serve as the primary point of contact for a select group of members, proactively engaging with them to cultivate strong, personalized relationships. Take on the responsibility of handling invoices and managing all financial elements of the trips, aiming for both transparency and efficiency in budgeting. Possess a thorough understanding of the lifestyles, expectations, and preferences of UHNWI, tailoring services to meet their sophisticated needs. Stay informed about luxury travel trends, destinations, and properties worldwide in order to provide expert recommendations and insider knowledge to clients. Provide white-glove service and support to clients throughout their travel journey, including pre-trip assistance, on-site concierge services, and post-travel follow-up. Anticipate and address any issues or concerns that may arise during travel, ensuring seamless and stress-free experiences. Leverage established partner relationships and vendor agreements to secure optimal availability, rates, and additional perks. Demonstrate clear and professional communication skills when interacting with clients and vendors, excelling in phone and email etiquette and delivering exceptional customer service. Required Qualifications, Skills and Capabilities Minimum of 7 years of experience in luxury travel planning or related field, with a proven track record of serving high net worth clientele. Proficiency in a Global Distribution System (GDS) such as Sabre. Proficiency in MS Office Suite and other CRM technology (Monday.com), with the ability to adapt as needed. Possess extensive worldwide travel experience, enabling a deep, personal understanding of diverse cultures, destinations, and customs to deliver bespoke, culturally rich travel experiences that align with the unique lifestyles and preferences of our esteemed members. Strong communication, interpersonal, and relationship-building skills. Efficiently manage tasks, adhere to deadlines, and make informed decisions, maintaining clear communication even in high-pressure situations. Compiling and consolidating multiple pieces of information and creating a coherent and accurate client travel itinerary, utilizing the templates provided. Detail-oriented with the ability to multitask and prioritize in a fast-paced environment. Monitor an extremely busy email inbox, differentiate urgent requests, and respond, action or file messages as necessary. This includes filing and maintaining correspondence and other documentation in the appropriate client trip files. Assist in accurately keeping track of an extremely busy client travel calendar, to ensure timely booking and confirmations of arrangements. A readiness to be accessible to our clients beyond regular office hours.

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We're seeking a future team member for the role of Product Design Lead, User Experience/Product Designer to. This role is located in New York, NY-Hybrid 3 days a week. We are seeking a Senior Product Designer with experience working with, defining, and designing complex systems to bring creativity, strategic insight, and user-centered thinking to our team. This role requires a highly skilled designer who excels in collaboration, design execution, and the ability to drive impactful user experiences. This Senior Product Designer will lead the strategy and design of one of our most critical financial products. The ideal candidate will bring the following expertise: * User-Centered Design - Lead with a user-first approach, ensuring all design choices address user needs, behaviors, and insights from research. Drive a seamless and intuitive product experience by deeply understanding our users. * Journey Mapping - Map and analyze end-to-end user journeys across customers, operations, servicing teams and systems to identify pain points, key moments, and opportunities for improvement. Use journey maps to align teams on a shared vision of user needs, ensuring a cohesive and supportive experience at each stage. * Interaction and UI Design - Demonstrates mastery in designing complex web interfaces and workflows, creating products that are both highly functional and visually engaging. Skilled in developing intuitive layouts, navigation patterns, and interaction models for intricate systems. Thoughtfully uses animation and micro-interactions to guide users, making complex tasks more approachable and enhancing the overall product experience. * Cross-Functional Collaboration - Work closely with product managers, engineers, and stakeholders to align design efforts with business goals, transforming complex requirements into clear, functional design solutions that respect technical constraints. * Proficiency in Design Tools - Possess advanced skills in tools such as Figma and Miro, to create high-fidelity wireframes, prototypes, and mockups that clearly communicate interaction models and UI specifications. * Design System Knowledge - Experience with and contribute to a global design system that ensures visual consistency across interfaces. Develop workflow patterns and components that can then be reused by other teams. * Complex Systems Knowledge - Bring an understanding of the unique challenges of designing and maintaining complex systems, with an ability to distill intricate requirements into clear design solutions that facilitate user understanding and interaction. * Effective Communication and Storytelling - Articulate design concepts and rationale to diverse stakeholders, making complex ideas accessible. Use storytelling to engage others in the product vision, fostering alignment and enthusiasm. * Mentorship and Leadership - Skilled in guiding junior designers, providing constructive feedback, and elevating team standards. Fosters a culture of continuous learning, innovation, and collaboration within the team. A portfolio is required to be considered for this position This portfolio should demonstrate some or most of the expertise described above and should be enough of a visual indicator that you're qualified for the role. A portfolio could include a Figma link that's open to view access. Typically a candidate at this level has 10+ years of experience and previous experience in regulated spaces like finance, health or insurance. At BNY, our culture speaks for itself. Here's a few of our awards: * America's Most Innovative Companies, Fortune, 2024 * World's Most Admired Companies, Fortune 2024 * Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 * Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024 * "Most Just Companies", Just Capital and CNBC, 2024 * Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 * Bloomberg's Gender Equality Index (GEI), 2023 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $100,000 and $246,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.

Product Design Lead, User Experience/Product Designer At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We're seeking a future team member for the role of Product Design Lead, User Experience/Product Designer to. This role is located in New York, NY-Hybrid 3 days a week. We are seeking a Senior Product Designer with experience working with, defining, and designing complex systems to bring creativity, strategic insight, and user-centered thinking to our team. This role requires a highly skilled designer who excels in collaboration, design execution, and the ability to drive impactful user experiences. This Senior Product Designer will lead the strategy and design of one of our most critical financial products. The ideal candidate will bring the following expertise: • User-Centered Design - Lead with a user-first approach, ensuring all design choices address user needs, behaviors, and insights from research. Drive a seamless and intuitive product experience by deeply understanding our users. • Journey Mapping - Map and analyze end-to-end user journeys across customers, operations, servicing teams and systems to identify pain points, key moments, and opportunities for improvement. Use journey maps to align teams on a shared vision of user needs, ensuring a cohesive and supportive experience at each stage. • Interaction and UI Design - Demonstrates mastery in designing complex web interfaces and workflows, creating products that are both highly functional and visually engaging. Skilled in developing intuitive layouts, navigation patterns, and interaction models for intricate systems. Thoughtfully uses animation and micro-interactions to guide users, making complex tasks more approachable and enhancing the overall product experience. • Cross-Functional Collaboration - Work closely with product managers, engineers, and stakeholders to align design efforts with business goals, transforming complex requirements into clear, functional design solutions that respect technical constraints. • Proficiency in Design Tools - Possess advanced skills in tools such as Figma and Miro, to create high-fidelity wireframes, prototypes, and mockups that clearly communicate interaction models and UI specifications. • Design System Knowledge - Experience with and contribute to a global design system that ensures visual consistency across interfaces. Develop workflow patterns and components that can then be reused by other teams. • Complex Systems Knowledge - Bring an understanding of the unique challenges of designing and maintaining complex systems, with an ability to distill intricate requirements into clear design solutions that facilitate user understanding and interaction. • Effective Communication and Storytelling - Articulate design concepts and rationale to diverse stakeholders, making complex ideas accessible. Use storytelling to engage others in the product vision, fostering alignment and enthusiasm. • Mentorship and Leadership - Skilled in guiding junior designers, providing constructive feedback, and elevating team standards. Fosters a culture of continuous learning, innovation, and collaboration within the team. A portfolio is required to be considered for this position This portfolio should demonstrate some or most of the expertise described above and should be enough of a visual indicator that you're qualified for the role. A portfolio could include a Figma link that's open to view access. Typically a candidate at this level has 10+ years of experience and previous experience in regulated spaces like finance, health or insurance. At BNY, our culture speaks for itself. Here's a few of our awards: • America's Most Innovative Companies, Fortune, 2024 • World's Most Admired Companies, Fortune 2024 • Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 • Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024 • “Most Just Companies”, Just Capital and CNBC, 2024 • Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 • Bloomberg's Gender Equality Index (GEI), 2023 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $100,000 and $246,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of SVP, UX Studio Designer to join the Design Hub within BNY. Structured as Accelerator teams, they are set up to partner with different areas of the bank that have not historically worked with Design, on a project basis. This role is located in New York, NY Note: A portfolio of your work is required - applications without one will not be considered. In this role, you'll make an impact in the following ways: This role should have experience providing guidance and technical expertise for the most complex user experience activities that include user research and testing, interactive design, and visual design. They will review documentation of research findings presented to product and development teams, as well as new and modified user personals. The candidate will be expected to participate and provide guidance in the creation of concepts, information architecture, user interface designs, wireframes, storyboards, prototypes, and specifications to meet project schedules. They should be able to synthesize situations and information across multiple factors. As well as seek to build their expertise while applying company policies and procedures in the resolution of a variety of issues. They should be comfortable giving design feedback. Be able to build effective relationships with people on their immediate team and across other teams. Get involved with team process and organization. Help to mentor and train more junior designers. And be a strong communicator that checks for understanding, asks questions to understand others' point of view, and advocates for the user experience across the firm. Overall, this role will operate from a Studio centric model, with the role receiving general instructions on routine work from a Lead Designer. They will be expected to regularly exercise discretion and execute under limited supervision. To be successful in this role, we're seeking the following: * Bachelor's degree in psychology, user experience, design, human computer interaction or a related discipline, or equivalent work experience required * Advanced degree preferred * 10-12 years of experience required * Experience in the securities or financial services industry is a plus At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: * America's Most Innovative Companies, Fortune, 2025 * World's Most Admired Companies, Fortune 2025 * "Most Just Companies", Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $112,000 and $190,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Senior Vice President, UX Studio Designer At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of SVP, UX Studio Designer to join the Design Hub within BNY. Structured as Accelerator teams, they are set up to partner with different areas of the bank that have not historically worked with Design, on a project basis. This role is located in New York, NY Note: A portfolio of your work is required - applications without one will not be considered. In this role, you'll make an impact in the following ways: This role should have experience providing guidance and technical expertise for the most complex user experience activities that include user research and testing, interactive design, and visual design. They will review documentation of research findings presented to product and development teams, as well as new and modified user personals. The candidate will be expected to participate and provide guidance in the creation of concepts, information architecture, user interface designs, wireframes, storyboards, prototypes, and specifications to meet project schedules. They should be able to synthesize situations and information across multiple factors. As well as seek to build their expertise while applying company policies and procedures in the resolution of a variety of issues. They should be comfortable giving design feedback. Be able to build effective relationships with people on their immediate team and across other teams. Get involved with team process and organization. Help to mentor and train more junior designers. And be a strong communicator that checks for understanding, asks questions to understand others' point of view, and advocates for the user experience across the firm. Overall, this role will operate from a Studio centric model, with the role receiving general instructions on routine work from a Lead Designer. They will be expected to regularly exercise discretion and execute under limited supervision. To be successful in this role, we're seeking the following: Bachelor's degree in psychology, user experience, design, human computer interaction or a related discipline, or equivalent work experience required Advanced degree preferred 10-12 years of experience required Experience in the securities or financial services industry is a plus At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: America's Most Innovative Companies, Fortune, 2025 World's Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $112,000 and $190,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Team: Experience & Design - Client Experience Design Reports to: Client Experience Design Director About the Role As a Principal UX Researcher, Product , you will be a senior leader on the Client Experience Design team within Key's Experience & Design group, responsible for shaping the strategic direction of KeyBank's online and offline product and client and prospect experiences. You will bridge human-centered design, business strategy, and product development to deliver intuitive, impactful, and scalable solutions centered around the needs of our clients and prospects, and anchored in the priorities of our Commercial, Consumer, and Institutional Bank businesses. You will lead initiatives that elevate the client and employee experience, influence product roadmaps, and ensure that every interaction reflects our commitment to empathy, usability, and business value. This role requires a visionary thinker who can translate insights into actionable strategies, mentor cross-functional teams, and drive alignment across design, product, and technology. Key Responsibilities STRATEGIC LEADERSHIP Define and drive UX strategy across digital product portfolios, aligning with business goals and data-backed client needs. Partner with product owners, designers, and engineers to shape product vision and experience roadmaps. Translate research insights into strategic frameworks, experience principles, and actionable design direction. Champion a human-centered design approach across the organization, advocating for user needs and experience metrics. PRODUCT DESIGN EXECUTION & OVERSIGHT Lead the development of user flows, journey maps, and experience strategies that guide product UI and interaction design work. Work in collaboration with Principal UI Designers to oversee the execution of UX/UI design work, helping to ensure consistency with Key's Design System and brand standards. Gather and evaluate user requirements in collaboration with product managers and engineers and translate into design deliverables. Conduct generative user and competitive research to inform near-term product experience and long-term product roadmap. Facilitate ideation, prototyping, and testing activities to validate and refine concepts. Ensure all product design work is grounded in Key's 5-step HCD framework: Discovery, Analysis, Ideation, Prototyping, and Testing. COLLABORATION & INFLUENCE Facilitate workshops and working sessions with cross-functional teams to align on vision, strategy, and execution. Serve as a trusted advisor to senior stakeholders, clearly articulating the value of design and its impact on business outcomes. Consistently reinforce a user-centered design perspective to the team to ensure design are relevant to both user needs and business objectives. Collaborate with analytics, research, and technology teams to ensure strategies are data-informed and technically feasible. MENTORSHIP & PRACTICE DEVELOPMENT Mentor and develop a team of design strategists / UX designers, fostering a culture of continuous learning and craft excellence. Contribute to the evolution of Experience & Design methodologies, tools, and best practices. Lead communities of practice focused on elevating client-centered product design and strategy. Qualifications 8+ years of experience in UX strategy, design strategy/research, or product design leadership roles. Proven track record of leading complex, cross-functional design initiatives in enterprise or agency settings. Deep expertise in human-centered design, service design, and UX research methodologies. Strong portfolio demonstrating strategic thinking, design leadership, and measurable impact. Experience working in Agile environments and collaborating with product and engineering teams. Proficiency in Figma, Adobe Creative Suite, and other design and prototyping tools. Exceptional communication, facilitation, and storytelling skills. Bachelor's or Master's degree in design, HCI, Strategy, or a related field or equivalent experience. Preferred Qualifications Experience in financial services or regulated industries. Familiarity with HTML/CSS/JavaScript and technical collaboration. Experience with enterprise-level design systems and governance. This position is NOT eligible for employment visa sponsorship for non-U.S. citizens. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $79,000.00 - $146,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 02/06/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Remote

We are seeking a dynamic and experienced Travel Designer to join our elite team! The ideal candidate will have a passion for luxury travel and a keen understanding of the needs and expectations of ultra-high net worth clientele. As a Luxury Travel Designer within FROSCH, you will be responsible for crafting tailor-made travel experiences that exceed our members' expectations and ensure unforgettable journeys. These experiences will include booking air (private and commercial), accommodations (hotels, resorts, private residences and villas), private yachts, luxury cruises, transportation, meet and greet services, private tours, dining, entertainment (concerts, Broadway shows, etc.) as well as assisting with staffing (private chefs, babysitters and beauty related specialists). Private Client Services (PCS) is an exclusive membership-based division within FROSCH specializing in curating bespoke luxury travel experiences and concierge services for ultra-high net worth individuals (UHNWI) and families worldwide. Our clients include corporate executives, professional athletes, dignitaries, and other high profile elite individuals. With a focus on building relationships with our members through personalized service and attention to detail, we provide exclusive access to the most luxurious destinations, accommodations, and experiences across the globe. PCS prides itself on our commitment to delivering round-the-clock dedicated assistance to our members, managed exclusively by our exceptional team. **Job Responsibilities** + Conduct comprehensive consultations with members to understand their travel preferences, interests, and expectations. + Design bespoke travel itineraries and experiences tailored to each client's preferences, including flights, ground transportation, accommodations, dining, activities, and special requests. + Demonstrate the capacity to effectively collaborate within a team-oriented atmosphere. + Be prepared to serve as the primary point of contact for a select group of members, proactively engaging with them to cultivate strong, personalized relationships. + Take on the responsibility of handling invoices and managing all financial elements of the trips, aiming for both transparency and efficiency in budgeting. + Possess a thorough understanding of the lifestyles, expectations, and preferences of UHNWI, tailoring services to meet their sophisticated needs. + Stay informed about luxury travel trends, destinations, and properties worldwide in order to provide expert recommendations and insider knowledge to clients. + Provide white-glove service and support to clients throughout their travel journey, including pre-trip assistance, on-site concierge services, and post-travel follow-up. + Anticipate and address any issues or concerns that may arise during travel, ensuring seamless and stress-free experiences. + Leverage established partner relationships and vendor agreements to secure optimal availability, rates, and additional perks. + Demonstrate clear and professional communication skills when interacting with clients and vendors, excelling in phone and email etiquette and delivering exceptional customer service. **Required Qualifications, Skills and Capabilities** + Minimum of 7 years of experience in luxury travel planning or related field, with a proven track record of serving high net worth clientele. + Proficiency in a Global Distribution System (GDS) such as Sabre. + Proficiency in MS Office Suite and other CRM technology (Monday.com), with the ability to adapt as needed. + Possess extensive worldwide travel experience, enabling a deep, personal understanding of diverse cultures, destinations, and customs to deliver bespoke, culturally rich travel experiences that align with the unique lifestyles and preferences of our esteemed members. + Strong communication, interpersonal, and relationship-building skills. + Efficiently manage tasks, adhere to deadlines, and make informed decisions, maintaining clear communication even in high-pressure situations. + Compiling and consolidating multiple pieces of information and creating a coherent and accurate client travel itinerary, utilizing the templates provided. + Detail-oriented with the ability to multitask and prioritize in a fast-paced environment. + Monitor an extremely busy email inbox, differentiate urgent requests, and respond, action or file messages as necessary. This includes filing and maintaining correspondence and other documentation in the appropriate client trip files. + Assist in accurately keeping track of an extremely busy client travel calendar, to ensure timely booking and confirmations of arrangements. + A readiness to be accessible to our clients beyond regular office hours. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans **Base Pay/Salary** MD $60,800.00 - $105,000.00 / year; NY $60,405.80 - $105,000.00 / year; NJ $54,200.00 - $105,000.00 / year; CT $60,800.00 - $105,000.00 / year; RI $60,800.00 - $92,000.00; Washington,DC $68,400.00 - $105,000.00 / year; IL $54,200.00 - $92,000.00; MN $54,200.00 - $92,000.00; CO $56,485.00 - $92,000.00; NV $54,200.00 - $85,000.00; WA $77,968.80 - $105,000.00 / year; CA $68,640.00 - $105,000.00 / year; HI $60,800.00 - $92,000.00

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.. We're seeking a future team member for the role of Design Systems Lead to join our Global Payments & Trade Digital Channels team. This role is located in New York, NY Overview We're seeking a Design System Lead to own and evolve the design system that powers all Global Payments & Trade digital products, from Online Banking to Payments, Banking as a Service, and beyond. This role requires a visionary systems thinker with deep expertise in UI/UX design, is passionate about creating elegant, accessible, and consistent interaction models and design patterns across complex ecosystems. The ideal candidate has experience developing and managing a platform-level design system that integrates within a broader, enterprise-wide system using a federated model. This role involves building and maintaining our platform's unique theme and component variations while ensuring alignment and contribution back to the global design system. Key Responsibilities include: * Lead the Global Payments & Trade Design System: Define and evolve the visual language, interaction patterns, and accessibility standards that unify our digital experiences across channels and platforms. * Drive Scalable UI Architecture: Partner with product, engineering, and accessibility teams to ensure design tokens, components, and guidelines support performance, usability, and brand integrity across global products. * Establish Governance and Adoption Models: Develop contribution and review processes to ensure the design system is scalable, well-documented, and consistently implemented by product teams. * Collaborate Across Platforms: Work closely with cross-functional leads in Payments, Channels, and Client Experience to align product roadmaps with the design system roadmap. * Champion Craft and Consistency: Elevate the quality of our interfaces and ensure best-in-class interaction and visual design standards are applied to all new features. * Mentor and Guide Designers: Provide design direction and coaching to other designers leveraging the system, nurturing a culture of craft, inclusion, and accountability. * Measure Impact: Define and track metrics for adoption, consistency, and client experience improvement driven by the design system. Qualifications * 10+ years of UI/UX design experience, with at least 4 years focused on building or managing design systems at large enterprises or global-scale platforms. * Proven ability to lead cross-functional teams and deliver system-wide design frameworks in collaboration with engineering and product management. * Expertise in Figma, component-based design, and front-end collaboration tools (Storybook, ZeroHeight, etc.). * Deep understanding of responsive and accessible design principles (WCAG, ADA compliance). * Strong visual and interaction design sensibility, able to elevate both craft and usability. * Experience with complex data and transaction-heavy interfaces (e.g., payments, banking, B2B platforms) strongly preferred. * Excellent communication, documentation, and stakeholder management skills. A portfolio is required to be considered for this position This portfolio should demonstrate some or most of the expertise described above and should be enough of a visual indicator that you're qualified for the role. A portfolio could include a Figma link that's open to view access. Typically a candidate at this level has 10-12 years of experience and previous experience in regulated spaces like finance, health or insurance. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: * America's Most Innovative Companies, Fortune, 2025 * World's Most Admired Companies, Fortune 2025 * "Most Just Companies", Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $102,000 and $246,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.. We're seeking a future team member for the role of Design Systems Lead to join our Treasury Services Digital Channels team. This role is located in New York, NY Overview We're seeking a Design System Lead to own and evolve the design system that powers all Treasury Services digital products, from Online Banking to Payments, Banking as a Service, and beyond. This role requires a visionary systems thinker with deep expertise in UI/UX design, is passionate about creating elegant, accessible, and consistent interaction models and design patterns across complex ecosystems. The ideal candidate has experience developing and managing a platform-level design system that integrates within a broader, enterprise-wide system using a federated model. This role involves building and maintaining our platform's unique theme and component variations while ensuring alignment and contribution back to the global design system. Key Responsibilities include: Lead the Treasury Services Design System: Define and evolve the visual language, interaction patterns, and accessibility standards that unify our digital experiences across channels and platforms. Drive Scalable UI Architecture: Partner with product, engineering, and accessibility teams to ensure design tokens, components, and guidelines support performance, usability, and brand integrity across global products. Establish Governance and Adoption Models: Develop contribution and review processes to ensure the design system is scalable, well-documented, and consistently implemented by product teams. Collaborate Across Platforms: Work closely with cross-functional leads in Payments, Channels, and Client Experience to align product roadmaps with the design system roadmap. Champion Craft and Consistency: Elevate the quality of our interfaces and ensure best-in-class interaction and visual design standards are applied to all new features. Mentor and Guide Designers: Provide design direction and coaching to other designers leveraging the system, nurturing a culture of craft, inclusion, and accountability. Measure Impact: Define and track metrics for adoption, consistency, and client experience improvement driven by the design system. Qualifications 10+ years of UI/UX design experience, with at least 4 years focused on building or managing design systems at large enterprises or global-scale platforms. Proven ability to lead cross-functional teams and deliver system-wide design frameworks in collaboration with engineering and product management. Expertise in Figma, component-based design, and front-end collaboration tools (Storybook, ZeroHeight, etc.). Deep understanding of responsive and accessible design principles (WCAG, ADA compliance). Strong visual and interaction design sensibility, able to elevate both craft and usability. Experience with complex data and transaction-heavy interfaces (e.g., payments, banking, B2B platforms) strongly preferred. Excellent communication, documentation, and stakeholder management skills. A portfolio is required to be considered for this position This portfolio should demonstrate some or most of the expertise described above and should be enough of a visual indicator that you're qualified for the role. A portfolio could include a Figma link that's open to view access. Typically a candidate at this level has 10-12 years of experience and previous experience in regulated spaces like finance, health or insurance. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: America's Most Innovative Companies, Fortune, 2025 World's Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $102,000 and $246,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Prodtuct Design Lead, Platform to join our Depository Receipts team. This role is located in New York, NY We are seeking a Product Design Lead to own and drive the design strategy for one of our core platforms. This role is suited for a highly experienced individual contributor who excels at designing complex systems, operates with a high degree of independence, and can bring clarity and coherence to ambiguous problem spaces. The Product Design Lead will be responsible for shaping end-to-end platform experiences, translating complex requirements into intuitive, scalable designs. While the platform operates in a regulated financial environment, success in this role depends less on prior domain expertise and more on the ability to rapidly learn, ask the right questions, and apply strong design principles to unfamiliar and complex problem domains. The ideal candidate will bring the following expertise: User-Centered Design at Platform Scale Lead design with a strong user-first perspective, grounding decisions in user needs, behaviors, and research insights. Balance usability, consistency, and flexibility to create platform experiences that support both expert users and evolving product needs. Ability to Learn and Navigate Complex Domains Demonstrate comfort working in highly complex, regulated environments without requiring prior subject-matter expertise. Quickly develop an understanding of new domains, such as depository receipts, by synthesizing information from product, engineering, and business partners, and translating that understanding into clear, user-focused design solutions. End-to-End Journey Thinking Map and analyze multi-step, cross-system user journeys involving clients, internal teams, and supporting systems. Identify friction, gaps, and opportunities to improve usability and coherence across the platform, and use journey artifacts to align teams on shared user needs and design intent. Interaction and UI Design for Complex Workflows Demonstrate strong craft in designing sophisticated web interfaces and workflows for complex systems. Create clear interaction models, information hierarchy, and navigation patterns that make intricate processes understandable and efficient. Use motion and micro-interactions thoughtfully to guide users and reduce cognitive load. Design-Led Collaboration and Influence Partner closely with product managers, engineers, and business stakeholders as a design expert. Clearly articulate design principles, user impact, and rationale behind design decisions, helping non-design partners understand trade-offs and align around user-centered solutions, without requiring them to be design experts themselves. Independence and Ownership Operate with minimal direction, driving design work from problem framing through execution. Proactively identify design opportunities, risks, and dependencies, and move work forward in ambiguous environments while maintaining alignment with broader platform goals. Design System Contribution Contribute to and help extend a global design system, ensuring consistency and reuse across the platform. Identify where new patterns are needed, document them clearly, and collaborate with other designers to support adoption and scalability. Complex Systems Thinking Apply systems thinking to connect workflows, data, and interactions across the platform. Distill complexity into coherent experiences while preserving the depth and control required by advanced users. Communication, Critique, and Storytelling Communicate design concepts clearly and confidently to diverse audiences. Use visual storytelling to explain how design decisions support usability, consistency, and long-term platform health. Participate in and lead design critiques that raise the quality of work across teams. Design Leadership Without Line Management Act as a senior design leader by setting a high bar for craft, rigor, and clarity. Provide informal mentorship and feedback to other designers, helping elevate design quality through example, critique, and collaboration rather than formal people management. Portfolio Requirements A portfolio is required and should demonstrate strong interaction design, systems thinking, and experience working in complex or ambiguous problem spaces. A Figma link with view access is acceptable. Experience Typically, a candidate at this level will have 10-12 years of experience designing digital products, including time spent on complex, enterprise, or regulated systems. Prior domain expertise is less important than demonstrated ability to learn new domains and apply strong design principles effectively At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: America's Most Innovative Companies, Fortune, 2025 World's Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $102,000 and $246,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. As a design leader, you'll shape experiences that influence millions of users worldwide - simplifying complexity and building trust in global finance. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Product Designer to join our Digital Channels team. This role is based in New York, NY In this role, you'll make an impact in the following ways: We are seeking a Senior Product Designer with experience working with, defining, and designing complex systems to bring creativity, strategic insight, and user-centered thinking to our team. This role requires an individual who excels in collaboration, design execution, and the ability to drive impactful user experiences. The Ideal Candidate Will Bring The Following Expertise Craft User-Centered Design - Lead with a user-first approach, ensuring all design choices address user needs, behaviors, and insights from research. Drive a seamless and intuitive product experience by deeply understanding our users. Journey Mapping - Map and analyze end-to-end user journeys across customers, operations, servicing teams and systems to identify pain points, key moments, and opportunities for improvement. Use journey maps to align teams on a shared vision of user needs, ensuring a cohesive and supportive experience at each stage. Interaction and UI Design - Demonstrates mastery in designing complex web interfaces and workflows, creating products that are both highly functional and visually engaging. Skilled in developing intuitive layouts, navigation patterns, and interaction models for intricate systems. Thoughtfully uses animation and micro-interactions to guide users, making complex tasks more approachable and enhancing the overall product experience. Proficiency in Design Tools - Possess advanced skills in tools such as Figma and Miro, to create high-fidelity wireframes, prototypes, and mockups that clearly communicate interaction models and UI specifications. Systems thinking Design System Knowledge - Experience with and contribute to a global design system that ensures visual consistency across interfaces. Develop workflow patterns and components that can then be reused by other teams. Complex Systems Knowledge - Bring an understanding of the unique challenges of designing and maintaining complex systems, with an ability to distill intricate requirements into clear design solutions that facilitate user understanding and interaction. Collaboration and Communication Cross-Functional Collaboration - Work closely with product managers, engineers, and stakeholders to align design efforts with business goals, transforming complex requirements into clear, functional design solutions that respect technical constraints. Effective Communication and Storytelling - Articulate design concepts and rationale to diverse stakeholders, making complex ideas accessible. Use storytelling to engage others in the product vision, fostering alignment and enthusiasm. Mentorship and Leadership Skilled in guiding junior designers, providing constructive feedback, and elevating team standards. Fosters a culture of continuous learning, innovation, and collaboration within the team. A portfolio is required to be considered for this position This portfolio should demonstrate some or most of the expertise described above and should be enough of a visual indicator that you're qualified for the role. Portfolio may be provided as a Figma link, PDF, or personal site. Typically 5+ years of experience, or equivalent expertise demonstrated through portfolio and leadership impact. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: America's Most Innovative Companies, Fortune, 2025 World's Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $68,000 and $203,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Lead Service Designer to join our Global Payments & Trade team. This role is located in Pittsburgh, PA and New York City. In this role, you'll make an impact in the following ways: We are seeking a Lead Service Designer with experience working with, defining, and designing complex systems to bring creativity, strategic insight, and user-centered thinking to our team. This role requires a highly skilled designer who excels in collaboration, design execution, and the ability to drive impactful user experiences. This Lead Service Designer will help lead the optimization of our servicing process. To be successful in this role, we're seeking the following: * User-Centered Design - Lead with a user-first approach, ensuring all design choices address user needs, behaviors, and insights from research. Drive a seamless and intuitive product experience by deeply understanding our users. * Journey Mapping - Map and analyze end-to-end user journeys across operations and servicing teams and systems to identify pain points, key moments, and opportunities for improvement. Use journey maps to align teams on a shared vision of user needs, ensuring a cohesive and supportive experience at each stage. * Cross-Functional Collaboration - Work closely with product managers, engineers, and stakeholders to align design efforts with business goals, transforming complex requirements into clear, functional design solutions that respect technical constraints. * Proficiency in Design Tools - Possess advanced skills in tools such as Figma and Miro, to create high-fidelity wireframes, prototypes, and mockups that clearly communicate interaction models and UI specifications. * Design System Knowledge - Experience with and contribute to a global design system that ensures visual consistency across interfaces. Develop workflow patterns and components that can then be reused by other teams. * Complex Systems Knowledge - Bring an understanding of the unique challenges of designing and maintaining complex systems, with an ability to distill intricate requirements into clear design solutions that facilitate user understanding and interaction. * Effective Communication and Storytelling - Articulate design concepts and rationale to diverse stakeholders, making complex ideas accessible. Use storytelling to engage others in the product vision, fostering alignment and enthusiasm. * Mentorship and Leadership - Skilled in guiding junior designers, providing constructive feedback, and elevating team standards. Fosters a culture of continuous learning, innovation, and collaboration within the team. A portfolio is required to be considered for this position This portfolio should demonstrate some or most of the expertise described above and should be enough of a visual indicator that you're qualified for the role. A portfolio could include a Figma link that's open to view access. Typically, a candidate at this level has 10+ years of experience and previous experience in regulated spaces like finance, health or insurance. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: * America's Most Innovative Companies, Fortune, 2025 * World's Most Admired Companies, Fortune 2025 * "Most Just Companies", Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $102,000 and $186,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.

Join M&T Bank's Office of the Customer & Transformation and transform how we serve Commercial and Business Banking clients. As a Senior Service Designer, you'll be engaged in a multi‑year modernization of Commercial and Business Banking loan servicing - replacing three legacy systems (including our most critical platform) and shaping cohesive, end‑to‑end experiences for customers and the employees who serve them. You'll partner with UX researchers, change management, operations, technology, and compliance to deliver human‑centered solutions at enterprise scale - and coach business partners to adopt design and agile practices that stick. What You'll Do: Own discovery & approach: Define the human‑centered plan to tackle complex experience challenges across Commercial loan servicing (e.g., payoffs, payments, draws), balancing customer needs, operational realities, and business objectives. Map & re‑design the service: Create service blueprints, journey maps, empathy maps, process maps, concept designs, prototypes, and value propositions to clarify current state and guide future-state decisions. Drive cross‑functional alignment: Orchestrate decision‑making with CX partners, operations, technology, compliance, and change management; ensure solutions are feasible, scalable, and aligned to objectives. Coach for scalability: Teach and model Design Thinking/HCD and agile practices; facilitate remote and in‑person workshops to build adoption and consistency. De‑risk decisions: Anticipate impacts across programs, platforms, and processes; surface tradeoffs; maintain adherence to risk/regulatory standards and internal controls. Communicate clearly: Synthesize findings and recommendations; present engagement reports, status, and roadblocks to senior leadership. Operate autonomously: Work with minimal oversight in a fast‑moving, evolving environment; be pragmatic (not purist), flexible, and focused on outcomes. What Success Looks Like: Current‑state clarity: Complete and socialize service blueprints for core servicing workflows (payoffs, payments, draws) across customer and employee journeys. Future‑state direction: Deliver prioritized future‑state designs and prototypes that reduce cycle time, errors, and handoffs; inform product/technology backlogs and change plans. Adoption & enablement: Run workshops that increase stakeholder alignment and HCD fluency; establish reusable artifacts and patterns to scale across initiatives. Measured impact: Improve experience KPIs (e.g., CSAT/NPS, employee effort, cycle times), increase first‑time‑right outcomes, and reduce servicing pain points tied to legacy systems. Education and Experience Required: Bachelor's degree, or equivalent work experience 3+ years relevant work/service design experience Education and Experience Preferred: 3+ years' experience delivering end‑to‑end, human‑centered solutions (portfolio showcasing service blueprints, journey maps, prototypes). Experience designing across digital and non‑digital touchpoints; strong systems thinking and familiarity with accessibility standards. Proficiency with Figma, Sketch, Adobe, InVision (or similar) and workshop tools like Miro and Webex. Strong facilitation, stakeholder management, and the ability to operate autonomously in ambiguity. A strategic, problem‑solving mindset with a pragmatic approach suitable for a corporate, regulated environment. Degree in Service Design, HCI, Strategic Design, or similar. Experience in financial services - ideally Commercial Banking or complex operations. Background in enterprise transformation and/or consulting. Familiarity with design systems and partnering closely with change management. Team & Culture: You'll join a dynamic, cross‑functional CX team dedicated to the bank's highest‑priority problems. We value human centricity, inclusion, and outcomes over outputs. We support a collaborative environment that reflects the M&T Bank brand and adheres to the company's risk and regulatory standards and internal control practices. Working Model/Office Location: This will be a hybrid position that includes time spent working in-office at an M&T Bank location. While our team members may not be required to come into an office on a set schedule, we are expected to engage in purposeful, in-person collaboration. Therefore, eligible candidates must live within commuting distance to one of our six offices below. 345 Main Street, Buffalo, NY 14203 1 Light Street, Baltimore, MD 21202 1100 North Market Street, Wilmington, DE 19801 850 Main Street, Bridgeport, CT 06604 115 Federal Street, Boston, MA 02110 277 Park Avenue, New York, NY 10172 Anticipated Travel Requirements: Employees in this position should be prepared to travel at least once per quarter within the M&T Bank east coast footprint. Travel may occur more often than this and is based upon the needs of the business and work assigned. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $85,800.00 - $143,000.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBuffalo, New York, United States of America

Shape the future of employee experience by immersing yourself in the UX design of agentic AI and digital communication experiences, empowering over 320,000+ employees to supercharge their productivity and growth. As an Experience Design Associate in the Employee Experience team, you will play a crucial role in shaping and detailing our self-service products and services within the broader user journey. Leveraging your developing and advanced knowledge of experience design principles, design, AI, and research best practices, you will collaborate with senior UX leads and cross-functional teams to execute tasks and projects that align with established policies and procedures. Your work will directly impact mid-sized features or small collections of features, ensuring innovative, inclusive, and accessible solutions for a diverse range of users. As a core contributor, you will blend user needs with business goals in the dynamic environment of financial services, drawing on your understanding of the industry and JPMC's IT systems to drive continuous improvement and strategic thinking. At the Associate level, you are expected to demonstrate proficiency in core experience design craft skills while continuously developing your expertise, contributing to the team's decision-making process, and helping drive customer-centric innovation strategies. Your impact will be significant in the design, architecture, and functionality of our offerings, ensuring a seamless and enjoyable experience for our 300,000+ employees. Job responsibilities Contribute to the design and development of user experiences for mid-sized features, ensuring alignment with user needs, business goals, and industry best practices. Apply interaction design principles to create seamless and engaging user flows across self-serve products. Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings. Collaborate with cross-functional teams to implement inclusive design practices, creating accessible and user-friendly experiences for diverse users. Assist in the analysis of market trends, user research, and behavior data to inform design decisions and support the team's strategic thinking. Required qualifications, capabilities, and skills 2+ years of professional experience or equivalent expertise in experience design or a related UX discipline within the digital product space. Portfolio of design work demonstrating your strategic thinking, process, and high craft design deliverables. Experience in visual design (UI) and interaction design (UX), with a focus on creating highly crafted and functional digital experiences Demonstrates proficiency in storyboarding, wireframing, and prototyping to effectively communicate and refine designs Familiarity with accessibility guidelines, inclusive design practices, and assistive technologies to ensure a diverse and inclusive user experience Previous exposure to industry-standard design and prototyping tools (e.g., Figma, Sketch, or Adobe Creative Suite) Bachelor's degree in HCI, Human Factors, UX Design related field or equivalent professional experience. Preferred qualifications, capabilities, and skills Experience with agentic systems and designing GenAI tools Conversation design experience Building design systems Experience working on early stage or zero-to one projects

JobID: 210665883 JobSchedule: Full time JobShift: Base Pay/Salary: MD $60,800.00-$105,000.00; NY $60,405.80-$105,000.00; NJ $54,200.00-$105,000.00; CT $60,800.00-$105,000.00; RI $60,800.00-$92,000.00; Washington,DC $68,400.00-$105,000.00; IL $54,200.00-$92,000.00; MN $54,200.00-$92,000.00; CO $56,485.00-$92,000.00; NV $54,200.00-$85,000.00; WA $77,968.80-$105,000.00; CA $68,640.00-$105,000.00; HI $60,800.00-$92,000.00 We are seeking a dynamic and experienced Travel Designer to join our elite team! The ideal candidate will have a passion for luxury travel and a keen understanding of the needs and expectations of ultra-high net worth clientele. As a Luxury Travel Designer within FROSCH, you will be responsible for crafting tailor-made travel experiences that exceed our members' expectations and ensure unforgettable journeys. These experiences will include booking air (private and commercial), accommodations (hotels, resorts, private residences and villas), private yachts, luxury cruises, transportation, meet and greet services, private tours, dining, entertainment (concerts, Broadway shows, etc.) as well as assisting with staffing (private chefs, babysitters and beauty related specialists). Private Client Services (PCS) is an exclusive membership-based division within FROSCH specializing in curating bespoke luxury travel experiences and concierge services for ultra-high net worth individuals (UHNWI) and families worldwide. Our clients include corporate executives, professional athletes, dignitaries, and other high profile elite individuals. With a focus on building relationships with our members through personalized service and attention to detail, we provide exclusive access to the most luxurious destinations, accommodations, and experiences across the globe. PCS prides itself on our commitment to delivering round-the-clock dedicated assistance to our members, managed exclusively by our exceptional team. Job Responsibilities * Conduct comprehensive consultations with members to understand their travel preferences, interests, and expectations. * Design bespoke travel itineraries and experiences tailored to each client's preferences, including flights, ground transportation, accommodations, dining, activities, and special requests. * Demonstrate the capacity to effectively collaborate within a team-oriented atmosphere. * Be prepared to serve as the primary point of contact for a select group of members, proactively engaging with them to cultivate strong, personalized relationships. * Take on the responsibility of handling invoices and managing all financial elements of the trips, aiming for both transparency and efficiency in budgeting. * Possess a thorough understanding of the lifestyles, expectations, and preferences of UHNWI, tailoring services to meet their sophisticated needs. * Stay informed about luxury travel trends, destinations, and properties worldwide in order to provide expert recommendations and insider knowledge to clients. * Provide white-glove service and support to clients throughout their travel journey, including pre-trip assistance, on-site concierge services, and post-travel follow-up. * Anticipate and address any issues or concerns that may arise during travel, ensuring seamless and stress-free experiences. * Leverage established partner relationships and vendor agreements to secure optimal availability, rates, and additional perks. * Demonstrate clear and professional communication skills when interacting with clients and vendors, excelling in phone and email etiquette and delivering exceptional customer service. Required Qualifications, Skills and Capabilities * Minimum of 7 years of experience in luxury travel planning or related field, with a proven track record of serving high net worth clientele. * Proficiency in a Global Distribution System (GDS) such as Sabre. * Proficiency in MS Office Suite and other CRM technology (Monday.com), with the ability to adapt as needed. * Possess extensive worldwide travel experience, enabling a deep, personal understanding of diverse cultures, destinations, and customs to deliver bespoke, culturally rich travel experiences that align with the unique lifestyles and preferences of our esteemed members. * Strong communication, interpersonal, and relationship-building skills. * Efficiently manage tasks, adhere to deadlines, and make informed decisions, maintaining clear communication even in high-pressure situations. * Compiling and consolidating multiple pieces of information and creating a coherent and accurate client travel itinerary, utilizing the templates provided. * Detail-oriented with the ability to multitask and prioritize in a fast-paced environment. * Monitor an extremely busy email inbox, differentiate urgent requests, and respond, action or file messages as necessary. This includes filing and maintaining correspondence and other documentation in the appropriate client trip files. * Assist in accurately keeping track of an extremely busy client travel calendar, to ensure timely booking and confirmations of arrangements. * A readiness to be accessible to our clients beyond regular office hours.